JS Luwansa Hotel And Convention Center

Indonesia , Jakarta
JAKARTA, Jalan Hr Rasuna Said Kav C-22
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100 reviews shown

8/10

Excellent

05 Dec 2025

Dr Taufan

Room was clean. Facilities including food provided were good. Staff were professional and friendly.

10/10

Exceptional

27 May 2025

DAVID

Hotel GM is special

Meet the hotel manager in the lobby and he was so friendly and helpful. I had a business associate traveling with me he was 100% strict Veg; we are doing lunch in the restaurant and the manager had the chief come to our table to make a special meal. What service....

Business

8/10

Excellent

03 May 2025

Leeanne

Nice rooms, staff and amenities. Just found check-in and room service a little odd.

Business Self

10/10

Exceptional

02 Feb 2025

srining

Worth with the money

Was comfortable, highly standard of hotel. The rooms felt little small than pictured. Definitely worth with the money

Partner

10/10

Exceptional

09 Aug 2024

Mahbubur

Had very good experience

Business Self

6/10

Pleasant

15 May 2024

Average Experience

Stayed there for 10 nights.

Good about the hotel: the daily breakfast buffet spread is different. It is clean.

Poor: Light is dim. Not suitable for working at night or reading book. Some fittings, such as bedside lights are loose. One side of the wardrobe sliding door is spoiled. Aircon not cold enough despite setting at 16degree Celsius with high fan speed

Business

10/10

Exceptional

09 Nov 2023

DIEGO

Good bussiness and conference services. Gentle staff. Nice venue

Business Self

8/10

Excellent

15 Oct 2023

Achmad

nice hotel n staff.

10/10

Exceptional

13 Aug 2023

ChongKun Edward

Good

8/10

Excellent

24 Jan 2023

Denis

Good but not amazing

Had issues at checking in as the Hotels.com didn’t seem to have confirmed the reservation with the hotel, the manager had to get involved to finally get everything ok, room is superb and clean, on the minus side breakfast is nothing amazing and the surrounding of the hotel is difficult to find restaurant and shops just offices

Friends_and_family Family

10/10

Exceptional

18 Nov 2022

michael b

Location strategic

Great location with access to taxis onsite. 2 minute walk to Plaza Festival and shops eating choices.Love the pool
Only suggestion is to serve real jam in the cafe at breakfast and have muesli and yoghurt choices

Business

10/10

Exceptional

08 Sep 2022

Rista

Arrived after midnight, checked in was super quick, room was ready and excellent. Appreciate the 2 water bottles privided for their guests. Only stayed for 1 night.

Leisure Self

10/10

Exceptional

31 Aug 2022

Andrew

Fantastic hotel
Loved the stay

Leisure Self

8/10

Excellent

08 Jun 2022

Andrew

Good stay

6/10

Pleasant

25 May 2022

Verified traveler

OK stay

Design is quite old. Everything else was soso.

Self

10/10

Exceptional

05 Apr 2022

Evi

Awesome hotel!!

It was amazing.
The room is super clean, the staffs were very friendly, and helpful. I really enjoyed the stay.
Thank you.

Self

6/10

Pleasant

25 Jan 2021

Sanjay

Think Twice

Though a good property but the service quality is bad. In 5 days of stay 7 times, it happened the restaurant forgot to send food.

The staff overall is well mannered but needs more grooming for catering guests.

Food quality and quantity is not so great.

Self

6/10

Pleasant

26 Dec 2020

Verified traveler

hotel need renovation

Business

10/10

Exceptional

19 Nov 2019

Verified traveler

great location and staffs are friendly
near to shopping mall

Business Self

8/10

Excellent

03 Aug 2019

Verified traveler

Good location, good service, room is big n clean.

8/10

Excellent

31 Mar 2019

Verified traveler

The staffs are friendly and go all out to help their customers.

Business Partner

10/10

Exceptional

31 Mar 2019

Verified traveler

Loved the room, no complaints - really good value for money and great service!

Friends_and_family Friends

8/10

Excellent

24 Mar 2019

Verified traveler

Location is good. Excellent value hotel. Rooms comfortable.

Leisure Friends

10/10

Exceptional

22 Mar 2019

Verified traveler

Good to stay for business

Business Self

10/10

Exceptional

20 Mar 2019

Robyn

The Staff at the Luwansa were absolutely incredible along across from general staff up to manager level. One of the best experiences of staff service from a hotel.

Business

8/10

Excellent

19 Dec 2018

Verified traveler

Morning was good taste.

8/10

Excellent

07 Dec 2018

alphamaris

Customer service was excellent. Walls are thin - you can hear noises from the road and also from your neighbours. Hotel breakfast is nothing to shout about and needs more variety.

8/10

Excellent

25 Nov 2018

Hussain

Nice hotel, stayed 2 days for some business trip. facilities are good, nice breakfast .

6/10

Pleasant

17 Nov 2018

Howard

Decent but might not stay again

Bad check in but they actually upgraded us to a nicer larger room. It was better. The halls look old and dingy as did the first room but our second room was newer and nicer. The housekeeping staff needs a lot of training. They could not understand dirty dishes from clean and then when I went to have a cup of hot water, I tasted it and spit it out - there ere actually soap bubbles in my cup. The resaraunt was nice but very overpriced. We ordered food in but you have to walk out to the road past security if you want to do that.

Partner

8/10

Excellent

25 Oct 2018

Han Nan

Very nice hotel

Very nice hotel with reasonable room rate. The area is also very strategic.

10/10

Exceptional

19 Oct 2018

Verified traveler

Nice. Yes nice. Truly nice. It is nice, a very nice hotel.

10/10

Exceptional

02 Oct 2018

Adam

Needed longer to enjoy

Wish it was longer, in town for one night and up early the next day. Would have like doing to have spent some more time here and enjoyed the facilities more. Very helpful staff and an easy check in.

Partner

10/10

Exceptional

05 Sep 2018

Richard

Nice hotel close to the city

It was midnight check-in, but it greeted me comfortably.

10/10

Exceptional

28 Aug 2018

Agnes

Nice hotel, clean, the only minus was the staff not quite sure about the in room dining room inclusions for Japanese menu so they need to re-check

The rest was a good stay indeed.

8/10

Excellent

14 Aug 2018

Fraser Wee Tat

Value hotel

Good location with a local small plaza mall beside

8/10

Excellent

16 Jul 2018

Verified traveler

Nice affordable hotel in thw centre of business diatrict

8/10

Excellent

03 Jul 2018

Prateek

Just what was needed

Great stay

8/10

Excellent

27 May 2018

Bars werent open but hotel was nice and in a good location next to mall

8/10

Excellent

19 Apr 2018

Aziz

JS Luwansa is now my priority choice to stay in Jakarta for business trip. Last time I stay here, the room next my door is too noisy around 1-2 a.m.

10/10

Exceptional

07 Apr 2018

Nurwachid

Nice hotel that close to the business area.

Very excellent related to its room and other facilities.

6/10

Pleasant

22 Mar 2018

Liza

The toilet was not so clean and the breakfast was not the best.

8/10

Excellent

20 Mar 2018

Jenny

Good

Family

6/10

Pleasant

19 Mar 2018

Chong

Air condition wasn’t cold.

10/10

Exceptional

16 Mar 2018

Olga

Everything from check-in to check-out was smooth. Hotel staff was friendly and helpful. Room had everything what you need. I had pleasant stay.

10/10

Exceptional

07 Mar 2018

Verified traveler

Very nice hotel with helpful staff. Would definitely come back again.

10/10

Exceptional

25 Feb 2018

Andre

Nice hotel near the city centre shopping districts

Communication prior to check in was very helpful. Check in was friendly and very efficient. Our Ambassador Suite was magnificent... Spotless, great view, and extremely comfortable.
Exclusive lounge access was all the difference between Very Good and Amazing. We appreciated the friendly and yet discrete personal service with snacks, food and beverage on tap. So much more enjoyable having Executive Breakfast at our spacious dining table, browsing the newspaper over quite conversation, than in the general restaurant on ground.
All this with the 20th floor city views as the backdrop. Late 2pm check out meant no rushed pack up and run...instead a leisurely phase out, with our bill settled and taxi booked right on our floor instead of having to stop by at Reception. Very nice final touch. Would happily stay again, great value all round!!

6/10

Pleasant

10 Dec 2017

Venkatesh

Not So Good

We booked Ambassador Club Hotel. Reception never told us on we can have breakfast there, never told us we have 6-8 Happy Hours for cocktail ! We had drinks at same time in restaurant and paid !!

10/10

Exceptional

06 Dec 2017

Larry Smith

Jakarta

excellent value with great breakfast

Family

8/10

Excellent

06 Nov 2017

Kristof

Good hotel but staff is very poorly trained.

Good hotel but the reception desk staff is very unprofessional. I asked twice if they were sure everything was billed upon checkout. They said yes but then sent me mails and whatsapps that not everything was paid... so I tell them I will arrange everything in the weekend... they agree but are impatient and on Sunday morning already they woke me up to insist... Then they said they would send my invoice but now they have no access because the boss is not there which is so hard to believe for a 4* hotel.

10/10

Exceptional

27 Jun 2017

RamS

Comfortable, Convenient

Rooms were Comfortable
Convenient location
Friendly staff
Good breakfast spread
Enjoyed my stay

10/10

Exceptional

26 May 2017

Han Nan

Good Location

It was a good stay. Weekend night can be a bit noisy as the mall next door will have live bands performing. Location is very convenient.

10/10

Exceptional

03 May 2017

Kenichi

Everything is very good, except recipt arrangment by hotel. com.
I can not print out receipt from Hotel.com site after checking out.

8/10

Excellent

29 Apr 2017

Verified traveler

Good hotel for business

Easy check-in, good service but the all-day dining was a bit slow one night, so had to have the food sent up to the room instead. But that wasn't an issue at all for the staff, which was good.

The pool was under maintenance the day I arrived which was a shame as I was looking forward to swimming.

6/10

Pleasant

08 Mar 2017

Siobhan

not good for business travellers

These rooms are weird, there are not enough outlets and the accommodation is small. The wardrobe door was broken, no mini bar.

8/10

Excellent

08 Nov 2016

Daniel

Clean room with reasonably good and stable wifi

Wifi: Reasonably good speed and quite reliable.

10/10

Exceptional

26 Jul 2016

Tuck Chuen

Great Hotel with excellent Service

We booked premier club room and the room is clean and comfy.Check-in was smooth at the Ambassador Club lounge, the club staff were friendly and welcoming especially Hendra and Melly who spoke good English and ready to assist your queries. Infinity pool on level 5 offered good view of the city. Highly recommended!

Family

10/10

Exceptional

11 Jun 2016

Jane

Love this hotel

This was our second time staying at the JS Luwansa this year. We love this hotel. The staff are very kind and helpful. The hotel is very well maintained and offers important services like free wifi in the rooms. Also, there's a very good restaurant in the hotel (important because the traffic in Jakarta is very heavy so we didn't want to go out to find a restaurant).

We will definitely stay at this hotel again.

10/10

Exceptional

10 Apr 2016

Guan Heng

Recommended to other

Good stay and it is comfortable

8/10

Excellent

28 Nov 2015

sudarsono

no quite big complain for the hotel

overall good stay

8/10

Excellent

11 Nov 2015

Verified traveler

Comfortable stay

Good for value

8/10

Excellent

10 Nov 2015

Avi

Nice hotel, excellent service

Nice hotel, excellent service. The breakfast was lacking on the international variety but overall good experience and highly recommanded

8/10

Excellent

13 Oct 2015

Siti Khalijah

Great stay if u don't intend to do shopping

Hotel is clean but room wall is rather thin thin. U can heard people talking next room.

10/10

Exceptional

02 Oct 2015

Nicole Marie

Great hotel, excellent service!

Great hotel, excellent service! Room was amazing - clean, spacious, well-lighted, modern. Bed and pillows were great! Had a relaxing time at the hotel while on business. Will stay here again the next time I get a chance. Very warm and accommodating staff too. Always helped me find a taxi.

6/10

Pleasant

24 Aug 2015

Karen

Hotel is basic

Staff are its greatest asset. Facilities wise it's not good. Spa and Food is just basic. Nothing compared to Gran Melia. The rooms are equally aged. Also, the shower knob is not good. it's either too hot or too cold. the aircon is not central system so when you return to room at the end of the way, it's very hot in there. takes about half hour to cool down. There's only one charging point in each room. In other ways, cannot charge computer and boil water at the same time.

6/10

Pleasant

20 Aug 2015

John Mark

Meh

Was just generally unimpressed. It seems like you can get a lot better value for money even within the immediate area. For instance, I switched to the Manhattan nearby after a couple of days for a lower rate, nicer room, and now I'm adjacent to some malls which is nice for food and shopping options. Breakfast spread was quite nice but would've been nice if things were labeled with ingredients since this is catering to plenty of foreigners (with dietary restrictions).

8/10

Excellent

16 Aug 2015

Verified traveler

Nice stay

Stayed for business. Good service. Slightly worn, but ok. Decent breakfast. Nice location.

6/10

Pleasant

05 Aug 2015

yes

The hotel is good in a shopping area

The AC in the room too hot as you go in? To get room cold the AC had to be on for a long time to get room cold for me.
The hotel dud - not have a bar area to site in.

8/10

Excellent

15 Jun 2015

Verified traveler

Clean and comfortable

This was a perfectly fine hotel - no real wow factors but was comfortable and clean for a business trip, with good breakfast and meals

8/10

Excellent

11 Jun 2015

tyler

excellent

only traffic problem. very kind staff, perfect cleaning and food. it is one of favorite hotel in jakarta.

10/10

Exceptional

31 May 2015

Verified traveler

A nice hotel!

Pleasant stay with good room and food.

6/10

Pleasant

13 May 2015

Roger

I did get some sleep.

The location was perfect for my business trip, but the hotel itself was not as \"great\" as I had been lead to believe from the pictures. Besides the friendly service, it was just another \"normal\" hotel.

10/10

Exceptional

08 May 2015

abhay

Great Business Hotel in Kuningan, Jakarta

A quick 2 night business trip.

Pros:
The hotel is new, well appointed. Great value for money. Good breakfast. Good service, rooms are of a nice size, clean and modern. Good location - in Jakarta you want to be close to your office, so if your office is in the Kuningan area, this is one of the best hotels to stay at.

Cons:
The restaurants at the hotel are not very popular, neither is the bar, so not much happening in the hotel during the evening. Could have done with a larger sized TV screen in the rooms.

Overall, the Pros far outweigh the Cons. Super place to be if you are visiting Jakarta for business.

8/10

Excellent

07 May 2015

Andi

Good service

stay was good overall, staff are very friendly and helpful.

10/10

Exceptional

04 May 2015

Roman

Very nice hotel

Only 5min walk to Russian Embassy, easy to get a taxi which is a problem in Jakarta, 5min drive to the closest mall Kota Kasablanka. Good service for that money level.

8/10

Excellent

09 Feb 2015

Sean

Thank you for the good stay!

Good hotel, great service, good food in the cafeteria/restaurant. Pool is nice, but the pool area is a bit thin/shabby. Overall, great hotel in a good location at a decent price.

8/10

Excellent

02 Feb 2015

Jan

Clean hotel.Near to Mall (fast food)

Was there for 6 hours only,was out for appts till late night.Too short a stay.Nice hotel

8/10

Excellent

27 Jan 2015

Jack

The Little Hotel Engine that Might...

A good 4 Star property, that would like to be a 5 Star...if only they could get their front desk staff to be more honest & open. Twice, I have caught them obscuring the truth and only managed to get things straight after too much effort. Little things count. Good location & amenities. Good bang for the buck.

8/10

Excellent

17 Dec 2014

Verified traveler

JS Luwansa Hotel

JS Luwansa Hotel is suitable for business travellers.

10/10

Exceptional

15 Dec 2014

Arun

“Pretty much my favorite hotel in Jakarta\"

I have stayed in this hotel for the first times and they have never missed a beat. Service is incredibly consistent and each time I find more and more that i like about it. My check in process was quick. The front desk staff was awesome she handled everything in easy. Even though the hotel was very busy with some big function going on the staff never showed that in their face. kept smiling and did their best to satisfy each and every customer. The restaurant breakfast was excellent with a verity of options. Beautiful rooms not that big but no complaints. The bathrooms are clean fitted with modern sanitary wares. House keeping did their job well. There is a nice pool and a bar adjacent to it. The health clubs is also nice with all needed equipment's. The spa is close to it but never gave a try but one of the guest I spoke with he said it was a good experience. If you are in central Jakarta or near to the golden triangle area this would be the first choice and you are not going to find a nicer hotel to stay ... yep Shangrila has bigger pools and The metropolitan is super cool but I love JS Luwansa... they have captured the essence of what is so lovely about Jakarta. For business traveler and people coming for vacation I highly recommend JS Luwansa.

8/10

Excellent

13 Dec 2014

Sanjay Kumar

Good Business Hotel

A very good choice of stay when you are in Advertsing/Media business. Its in the centre of all great fun , business.. highly responsive staff makes the stay very pleasurable

8/10

Excellent

01 Dec 2014

Verified traveler

great hotel

plesant stay, near to the conventional centre

6/10

Pleasant

26 Nov 2014

Mrs Chua

Decent hotel if it is for a short stay.

Was surprised to be informed only upon check-in that the hotel has scheduled for electrical maintenance and that the air-conditioner and water heater will be shut between 1am - 3am. Would not have booked the room if this was informed earlier.

Though it wasn't an unberable experience during the electrical shutdown but felt this could be informed at point of booking so that an informed decision can be made. The hotel has provided my family complimentary breakfast to make-up for the shortfall in experience, which we appreciate. Perhaps, the hotel should have planned for the shutdown according to levels and not sell those rooms that will be affected.

8/10

Excellent

23 Nov 2014

Sena

everybody were kind. delicious breakfast

every thing was good enough.
It was only one day trip.
nothing to tell you more.

6/10

Pleasant

20 Nov 2014

Djuardi

Above average

I had a problem with my overseas credit card when checking in but after a few hours and using another machine, the card was accepted.
I expected a better breakfast for e 4-star hotel.

Family

8/10

Excellent

13 Nov 2014

Ron

Hotel stay and things around

I think it was a pleasant hotel, nice area, I could walk to some nice pubs nearby,
There is a shopping centre also walking distance if you get your directions right, not a problem.
Nice huge shaping mall 15 mins away by taxi , if you are not traveling during there peak hours,
The hotel bar and lounge can use some improvements, but great friendly staff to talk to there, its on level one.
I come to understand they will be getting a tenant to run the place in December, so I believe it would be a better improved lounge.

8/10

Excellent

06 Oct 2014

Elisabetta

Good time

Very nice experience - very good place to stay for business purposes. Next to a 7/11, ATMs, and various restaurants. The hotel has also its own ATM. The staff is kind and generally with good level of English. The room was clean and practical. Being a hotel for business people, it would be good to have a iron and iron board. Also, the massage given at the SPA were very good, but the rooms are kept not warm enough - the massage revealed to be not so pleasant as it could have been with a warmer room. Food is ok, but it would be nice to have some more authentic Indonesian food.

6/10

Pleasant

30 Nov 2025

TAKAYUKI

丁寧でした。

Business

8/10

Excellent

29 Nov 2025

TAKAYUKI

部屋、スタッフ最高でしたが、サッカー場でフェスタブルかコンサート、2日間、練習の為かゆっくり眠れませんでした。

Business

10/10

Exceptional

13 Nov 2025

TOMONORI

Great
Will stay again

10/10

Exceptional

12 Sep 2025

Cheng Yuan

CP不錯

早餐好吃住宿都很好只是泳池維修中可惜

Business

6/10

Pleasant

11 Jul 2025

TOSHIAKI

The rate is reasonable for its quality. Staffs are all friendly and polite. Thats why it is my 5th time use in this year. I hope to come back again on next opportunity.

Business Friends

6/10

Pleasant

25 May 2025

TOSHIAKI

今回で4回目の利用。朝食バイキングが多彩で美味しい。LRT Rasuna Said 駅に近く、交通渋滞を避け公共交通機関を利用しようとする人には好適。

Business Self

10/10

Exceptional

30 Apr 2025

キレイで従業員の方々も親切でした。

Leisure Self

8/10

Excellent

25 Apr 2025

TOSHIAKI

スタッフが皆笑顔で親切だった。部屋が広く過ごしやすかった。

Business Self

8/10

Excellent

21 Mar 2025

Toshiaki

隣室の声が良く聞こえる。外国語だからわからないし気にならないが、日本語なら話の中身まで分かりそう

Self

10/10

Exceptional

17 Nov 2024

Raymond

Good , clean, very worth it and the way the handle things fir such an event, they are well organized

Friends_and_family Family

10/10

Exceptional

21 Oct 2024

Yuta

チェックイン時の対応を柔軟にしていただいてとてもありがたかった

Leisure

10/10

Exceptional

02 May 2024

Eiichiro

コスパ◎
スタッフの対応◎
朝食◯

8/10

Excellent

15 Mar 2024

Yuka

Convenient location in the center of Jakarta.

Leisure Family

10/10

Exceptional

07 May 2023

Jörg

Das Hotel liegt in einer guten Gegend und hat viele Möglichkeiten in der Nähe um Essen zugehen oder um Einzukaufen. Es gibt Taxis und Shuttle Service, aber ist auch eine Transjakarta Haltestelle vor der Tür.Bald wird es auch eine Haltestelle für die Hochbahn geben.
Das Essen in dem Hotel ist sehr gut und vielseitig. Die Zimmer sind geräumig und haben bequeme Betten.
Weiter gibt es einen Pool und ein Fitness Center, die man sehr gut nutzen kann.
Das Personal ist sehr freundlich und man fühlt sich sicher.

Leisure Friends