Como Siracusa

Italy , Sicily
SIRACUSA, Piazza Stazione Centrale, 12
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100 reviews shown

8/10

Excellent

20 Jun 2026

Constance

Rooms are cleaned and fresh towels provided every three days unless you request more. You are responsible for making your own bed.
The room was very clean when we arrived. I would have liked to feel pampered.

6/10

Pleasant

20 Jun 2026

Sage

We spent 2 nights here, a week apart. The first room we had was clean and well maintained. The second was in need of cleaning and updating. I may have been because we arrived late at night and it's the only room they had, but there was hair on the bathroom floor, dust in the room, etc.
Staff were very helpful during the first stay (we didn't need any help the second time).

Family_with_children

10/10

Exceptional

20 Jun 2026

Carolina

Very spacious. Nice waffles

Family_with_children

10/10

Exceptional

20 Jun 2026

Diane

Breakfast was good. Staff was very friendly.place is a little dated but was clean and comfortable.

Friends

10/10

Exceptional

19 Jun 2026

DAVID

Everything was perfect

Partner

6/10

Pleasant

17 Jun 2026

Byron

Clean room

Partner

8/10

Excellent

17 Jun 2026

Michael

Location was good for travel.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Rob

All good

2/10

Poor

16 Jun 2026

Lauren

You generally get what you pay for, although in this case I felt the price point was too high for what was delivered. There was a spider in the bathroom upon arrival, and the interior and exterior first-floor exits had very large peepholes, which raised some security concerns. The property also felt somewhat isolated.

The front desk experience at check-in was not particularly welcoming and came across as dismissive in tone. While the interaction was brief, it did not create a positive first impression.

Upon entering the room, it had a stale odor and smelled as though it had not been properly refreshed. The tile floors also appeared to need mopping.

The curtains appeared dusty, and the room overall looked like it needed a fresh coat of paint. Upholstery did not feel fresh or properly sanitized, which may have contributed to an overall unpleasant odor in the room. The TV remote was also sticky, which was concerning from a cleanliness standpoint.

Details matter in housekeeping, and there were noticeable issues. Some of the linens appeared stained, which further impacted the overall impression of cleanliness.

On the maintenance side, the bathroom was not well cleaned, and the toilet ran continuously throughout the night.

Breakfast was very minimal with limited supplies and little effort put forth. Upside: comfortable mattresses. Dog friendly. Close to highway. Budget friendly for quick overnight stays. May be housing for locals ?

2/10

Poor

16 Jun 2026

Nelly

I stayed at this hotel this past weekend and unfortunately had a very disappointing experience.

As soon as we checked in, we noticed that the bed linens were dirty. The room and other areas appeared dusty, the carpet was not clean, the Tv I was able to wrote my name on the TV screen, And the shower was extremely dirty. The overall cleanliness of the room did not meet basic expectations.

I contacted the front desk and requested a linen change. However, I was informed that housekeeping staff stopped working at 4:00 PM. They offered to provide clean linens, but told me that I would need to change them myself.

I understand that staffing limitations can happen, but guests should not be expected to replace their own bedding, especially when the room was not properly cleaned before check-in. The lack of cleanliness and customer service made our stay very uncomfortable.

I hope management addresses these issues to improve the experience for future guests.

Family_with_children

10/10

Exceptional

15 Jun 2026

Rosemarie

The beds were very comfortable and the room was clean.

Self

8/10

Excellent

15 Jun 2026

Dianna

We had our dog with us and were delighted to have a room with an outside door near a grassy area. Bed was comfy and we had a great night’s sleep. Very satisfied.

Pet

10/10

Exceptional

15 Jun 2026

Laura

Sending out my thanks to Sandy at the front desk. She was so gracious and helpful in finding me a room on the ground floor. Spacious room, comfortable bed. A+++

Self

8/10

Excellent

13 Jun 2026

Richard

The rooms were large, comfortable and quiet at night.

Family

2/10

Poor

12 Jun 2026

kent

First of all the air conditioner did not work outside. Air was in the 95 a room. Temperature was 85 very dirty look like it never been clean call the front desk. They couldn’t help us cause the manager was gone. Maintain people were gone and did not offer another room overall was a very poor experience.

Family_with_children

2/10

Poor

10 Jun 2026

paula

I got “insurance”on my visit. They did not honor it and I was charged for two nights and didn’t stay for either. Do not stay here or use Expedia for planning a trip.

Family

8/10

Excellent

09 Jun 2026

Suzanne

It was close to eating places. The morning breakfast had good choices. A few hot items and cold items to choose from.

Partner

10/10

Exceptional

08 Jun 2026

Arcelia

great location! everything was great. morning staff was so helpful. merciii.

Family

10/10

Exceptional

08 Jun 2026

Chelsea

great room

8/10

Excellent

08 Jun 2026

Carol

The room was very clean and ample parking. I would stay there again.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Traci

Nice hotel for the price.
Front desk was very friendly.
Nice breakfast included.

Partner

6/10

Pleasant

08 Jun 2026

Devika

Hotel have a damp smell which is not pleasant

Partner

6/10

Pleasant

07 Jun 2026

Faye

Staff were very friendly. Rooms were dingy especially bathroom. Bring slippers.

Pet

6/10

Pleasant

06 Jun 2026

Eileen

My room was clean, quiet and comfortable. Check in staff was professional. This hotel claims that it is smoke free (cigarettes, vaping, pot) Someone on my floor ignored/didn't care about the regulations because they were toking away. This was brought to the attention of the staff more than once and by multiple guests.

But it you like your room and stagnant, you're in the right place. On the second night of my stay, my heating and cooling unit went out about 12:30.. I waited an hour to see if it would come back on. It did not. I called down to the desk to have someone check it out. The gentleman from the front desk came up and looked at it, and confirmed it was out. I asked to be compensated for the evening; he wanted to move me to a new room at 1:30 am. At that point, I just wanted to sleep, so he said he'd leave a note for the manager.

Checking out the next morning, I repeated all of this to the checkout person. She offered an apology and said there was no maintenance person on staff at that hour, which is understandable. There was no offer to make it right.

I sent an email to the manager, explaining the situation. She was sorry about everything, but again, no offer to make it right. I responded, letting her know that in my mind, the staff did not resolve the issue. I haven't heard back from her. All of this to say that customer service is lacking from the top down.

Self

10/10

Exceptional

06 Jun 2026

john

Good location for us when we were biking the canal trail. Restaurants in short drive away. Breakfast was very good. Front desk very helpful and personable.

Friends_and_family Family

8/10

Excellent

31 May 2026

joseph

Friendly staff nice clean rule a little dated but a good value for the rate charge. Excellent hotel for a quick In-N-Out for Business breakfast was doable parking very convenient.

Self

2/10

Poor

31 May 2026

Lisa

TERRIBLE my son slept on top of the covers. There was hair and dirt in the beds. GROSS!! Rude old man at the desk when we checked out. Comfort Inn Liverpool much better option!!

Family_with_children

8/10

Excellent

30 May 2026

Donald

Everything was great except they were busy the entire weekend and only had one elevator operating. Other than that, friendly staff and great breakfast. The breakfast was the reason we returned from a previous stay. It wasn't a luxury resort breakfast but very above average for a hotel. The hotel isn't new or luxurious but very clean. Front desk staff and cleaning crew were very friendly. Only one elevator working was annoying though.

Family

10/10

Exceptional

30 May 2026

Michael

Was an easy checkin and staff were wonderful. I especially appreciated such a nice breakfast each morning.

Self

8/10

Excellent

28 May 2026

Cynthia

I had a pleasant stay the staff was very nice the coffee was the only thing was not good but I wouldn't hold that against them(lol) I would recommend

Family

8/10

Excellent

26 May 2026

Ramon K

There wasn’t any body wash 🙁, but room and importantly , the bathroom was comfortable and nicely updated, convenient location and staff were very friendly and helpful, I was impressed and would return, it was a very nice stay

Self

10/10

Exceptional

25 May 2026

Sahdev singh

I had an absolutely fantastic experience! From start to finish, the staff was incredibly helpful, polite, and efficient. The service was excellent. Highly recommended.

8/10

Excellent

25 May 2026

Patricia

Great staff that friendly and efficient. Conveniently have a couple of fast food spots in walking distance.

Family

10/10

Exceptional

24 May 2026

Nicole

Amazing stay as always! I love staying here

Partner

6/10

Pleasant

24 May 2026

Richard

Decent place for a night

Partner

10/10

Exceptional

24 May 2026

Joe

Good

Family

10/10

Exceptional

24 May 2026

STEVANEE

They are kind here and it is clean 👌

Family_with_children

8/10

Excellent

23 May 2026

Moneta

Location to airport

Family

10/10

Exceptional

22 May 2026

Gary

Clean room, enjoyed breakfast.

Self

8/10

Excellent

22 May 2026

George

Overall good stay. Lots of issues, but they were resolved quickly (and I feel most were caused by the last people who stayed in our room). Check-in was quick and painless. Got to our room and discovered that the fridge didn't work. Maintenance was there within 5 minutes to check it and had to get us a new fridge. While he was gone, we discovered that the TV also didn't work. When the maintenance guy got back, he discovered that the fridge and TV had been unplugged from behind the entertainment center. The AC had also been set to 62 by the last people, so the room was freezing. All the lamps were also Unplugged (which you'd think the cleaning person would've noticed). Otherwise, very quite for being relatively near the airport. Room was spacious, though oddly laid out.

Friends_and_family Family

6/10

Pleasant

22 May 2026

John

Check in was not nice, the guy was not nice and very unpolite, the bathroom had old tile that had a lot of dirt and stains.

Partner

10/10

Exceptional

22 May 2026

Michael

Just had a quick overnight before a flight, but it was great.

8/10

Excellent

21 May 2026

Sumbul

Staff was excellent and very helpful.
Breakfast was great.
Parking was good.

Partner

2/10

Poor

21 May 2026

Marco

The place was outdated and definitely needs a paint job. They don’t even bother cleaning the rooms… washroom was dirty .. never got fresh towels after asking multiple times. Just disorganized and needs a major facelift.

Partner

10/10

Exceptional

20 May 2026

Jose

Great

8/10

Excellent

20 May 2026

Anne

The staff were very kind and the room was pleasant with comfortable beds. Sadly the \"Smart TV\" we were promised was not actually connected to the internet, the shampoo dispenser in the shower was empty, and the exit door to the stairs was very sticky, a bit of a safety concern. On the plus side, they kept the breakfast out a bit longer than promised... Very helpful for stragglers. At this price point I do not expect perfection and we were perfectly happy with our stay!

Family

10/10

Exceptional

20 May 2026

Bill

Rooms were really nice

8/10

Excellent

18 May 2026

Jeel

Good room for price

Partner

10/10

Exceptional

18 May 2026

Roman

-------------------------

10/10

Exceptional

17 May 2026

Todd

All good

8/10

Excellent

16 May 2026

Colton

Only 5 tiny throw pillows for a king size bed. No real normal size pillows available in the room.

Partner

8/10

Excellent

15 May 2026

Chantal

Spacious room. Beds were very comfortable.

Partner

10/10

Exceptional

15 May 2026

Rhiannon

Staff is the best! Breakfast is consistently decent. Modest but updated accommodations. Rooms are clean, good size. Great internet service. Good location near major hwys to get to any part of Syracuse or surrounding areas.

Self

2/10

Poor

15 May 2026

Katina

Room smelled of deodorizer covering cigarette smoke in a non-smoking room. Horrible to smell. Staff was rude. They tripled the price for Syracuse University graduation.

Noisy. Heard every person in the halllways. Even the quieter ones.

Would not recommend.

Family

8/10

Excellent

15 May 2026

Cynthia

It’s not the Ritz but the people are so nice the hotel is old but you get what you pay for

10/10

Exceptional

14 May 2026

Ashton

Very clean, the gentleman that checked me in upgraded my room. That was nice!

Self

4/10

Poor

11 May 2026

Amy

It smelled like smoke in our non-smoking room.

Family

6/10

Pleasant

11 May 2026

Anne

Staff was good and friendly. Breakfast was good in the AM - bagel and coffee. The room was a bit grubby, not dirty, but with areas that seemed a bit worn/weathered. It was not my favorite and I was on the first floor facing woods which had a back door, which as a female did not feel fully safe but it was locked. A bit of a crowded parking lot that made it hard to find a spot at night when I arrived. Front desk guy was friendly.
I was passing through the area and so stayed only 7/8 hours and enough to sleep on the bed that was comfy.

Self

8/10

Excellent

11 May 2026

Tracie

Property has a little wear and tear, but the room was clean and well maintained. The bed was comfortable and the room had adequate lighting. The breakfast was also good.

Family

10/10

Exceptional

11 May 2026

John

Very clean, nice staff, decent breakfast.

Partner

4/10

Poor

10 May 2026

Harry

Room was dirty. Hair on the floor. Windows were dirty.
Breakfast was poor and food was not fresh

Self

6/10

Pleasant

09 May 2026

Jonathan

Very loud. Rooms echo. People running down halls, talking loudly and a car in the lot kept honking and honking and honking.

Place has on overall odor; not a good or bad odor, but the odor of like a family’s home. Not what a hotel should smell like though.

Family

8/10

Excellent

08 May 2026

Eugen

Yeah everything good

10/10

Exceptional

08 May 2026

Caron

Clean room with comfortable bed, staff was quite friendly and good breakfast. It was worth the price.

Partner

8/10

Excellent

08 May 2026

Rene

Only one elevator was operational. Large window in stairwell broken and replace by plywood. The lady at the front desk was helpful and polite.

Family_with_children

8/10

Excellent

07 May 2026

Rigoberto

Very goood

Family_with_children

8/10

Excellent

07 May 2026

Lisa

Coffee was pretty

6/10

Pleasant

07 May 2026

Tracy

Quick and easy overnight stay.no frills, not the best kept hotel as far as appearance.

Friends_and_family Family

8/10

Excellent

06 May 2026

Kathleen

HI we've stayed here twice now - very nice property and a good value. Clean and safe area, good well lit parking. Have been doing nice renovations. Very friendly front staff.

Family

10/10

Exceptional

05 May 2026

mohammed

This is my 3rd time to stay in that hotel. I like it somuch

Friends_and_family Family

10/10

Exceptional

04 May 2026

Bruce

All in all, the place was well kept, clean and inviting, but the hallway odors were a bit too flowery and cloying for my liking.

Family

4/10

Poor

04 May 2026

Matthew

Place needs a slight renovation. The elevators is slow and doesn’t seem to work half the time. When I was there, there was no hot water for hours. The breakfast is okay. They can definitely upgrade the TV programming as well. The staff wasn’t rude but not very attentive either.

Partner

10/10

Exceptional

03 May 2026

Heather

Very nice stay. Our third time at this property.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Peter

The room and bed were very clean, comfortable and pleasing. The room is really big.

Friends_and_family Family

4/10

Poor

02 May 2026

P.S. 'TOBY'

Fire alarm went off. Staff did NOTHING to evacuate or check on the quests.

10/10

Exceptional

02 May 2026

Amit

no complaints

10/10

Exceptional

02 May 2026

Alexandre

Nice, renovated, well maintained place, friendly, hardworking people!

Friends_and_family Family

6/10

Pleasant

02 May 2026

Danielle

The breakfast was not good here. The eggs were fake eggs. And nothing was being refilled so stuff was low when we went down. The cream cheese was frozen. Little variety. Disappointing. The rooms were clean and updated

Family_with_children

6/10

Pleasant

01 May 2026

Lora

The water was white like skim milk. Very old fixtures. Everything was clean so a good place to rest your head for a night or two.

Family

8/10

Excellent

30 Apr 2026

Patricia

Room was clean, staff was friendly and helpful. Parking lot was safe as far as I could tell. No problems.

10/10

Exceptional

28 Apr 2026

Karar

Front desk was very friendly and accommodating. Room was clean, bathroom spacious and clean, and we enjoyed our stay.

10/10

Exceptional

27 Apr 2026

Caryl

It was excellent overall.
From the very comfortable beds, to the carpet that DOESN’T FEEL STICKY in the bedroom room, the newly remodeled bathroom, the various selection of breakfast items, multiple parking spots, regular restaurants and fast food restaurants around the area and the crew and owner are so friendly, helpful and polite, it’s all fantastic especially considering the price per night. The hallway and the entire space we’re in, smells so amazing (lemongrass and lemon, I believe) because they DON’T ALLOW SMOKING.
Best decision my family and I made YET!
Thank you for making our stay so marvelous. We would recommend it to anyone 100%!!

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Lorraine

Great location, very nice staff, the room was lovely and the bed was uber comfortable. Breakfast was good…100% recommend this hotel.

Partner

2/10

Poor

26 Apr 2026

Zack

My room was given away before I checked in. Room was
prepaid. We called and told them my flight was late and
to make sure they save our room. They still gave it away

REFUND FULL PAYMENT

Business

10/10

Exceptional

26 Apr 2026

Andrew

All the staff was fantastic especially Sandy who checked in with us repeatedly during our stay. Great hotel, will definitely return!

Family

8/10

Excellent

26 Apr 2026

William

Nice warm breakfast, eggs, sausage, homefries, nice venue.

Partner

10/10

Exceptional

26 Apr 2026

andrea

We travel back home to Syracuse often and have stayed at many different hotels. The Thompson Road Comfort Inns/Suites was absolutely the best experience we’ve had. Welcomed by Sandy at the desk who was very friendly, professional, and accommodating. We needed 2 rooms and were placed next to each other. Our handicap accessible room had a wonderful bathroom. Breakfast was very good, hot, and kept replenished. All staff members we encountered were hard working and this property was by far the cleanest hotel we’ve stayed in. Its location is right off the thruway with easy access to Routes 690 and 81. We will absolutely book here again!! Thank you for a very pleasant stay!

Family

4/10

Poor

26 Apr 2026

Jeffrey

Parking was fine. Small coffee machine lousy

8/10

Excellent

26 Apr 2026

Melissa

Clean room, good breakfast-Staff was very accommodating.

Friends_and_family Family