Royal Heritage Pavilion Jomtien Hotel

Thailand , Pattaya-Chonburi
Pattaya, 246/91 M.12 Jomtien Beach Rd, (Between Soi 15 -16)
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75 reviews shown

8/10

Excellent

13 Mar 2026

Jakob

Yes

Partner

4/10

Poor

11 Feb 2026

Padmini

Breakfast was nasty Wufi was week please do not go to this hotel house keeping Friendly the safety deposit box is not attached very bad experience I would never stay or recommend any one to stay at this hotel

2/10

Poor

02 Feb 2026

Dean

11 stays in Jomtien & finally a terrible one. Staff was friendly with 1 exception and housekeeping was awesome. Room was thoroughly cleaned every day. Worth 1 star.

Rough start. We arrived 90 minutes before check in. We asked if we could put our bags in the room as we were leaving until after midnight for a family event. The room was ready and the hotel seemed fairly empty the whole week we were there. I was told it would be 500b to check in early. I agreed. When I finished the paperwork I was told the manager had decided it would be 800b. I protested but paid as my car was waiting. 800b for 90 minute early check in + 1000b deposit + 500b key deposit for 2300b cash total. I was then charged 200b for a damaged hand towel.

WiFi rarely worked. When we asked about it at the front desk, they acknowledged that it was poor and told us to just keep trying it would connect eventually. if it connected it was lucky to stay connected for 30 minutes. Ridiculous.

The pool is tiny with eight uncomfortable lounge chairs. It is completely blocked from the sun on 2 sides and partially on 2. It gets sun in the late afternoon for about 2 hours. The water is freezing cold.

We paid for the Sky Suite. Large room and balcony with almost no furnishings. No table & chairs. The view was incredible, but you had to be standing as you stared into a tall wall when seated. Terrible tv and channels.

Poorly designed and poorly managed hotel. So many great hotels in Jomtien but this is not one!

Leisure Partner

8/10

Excellent

31 Jan 2026

Cvetanka

Deblig. Værrelse

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Steven

Perfect

Self

10/10

Exceptional

21 Jan 2026

Thomas

The room was clean. The condition and quality of the hotel is good.
We could not find any switch a bathroom fan so there is maybe none.

Great location by the road with the Bath buses.

On the other side if the road are sunbeds that can be rented on the public beach.

Partner

10/10

Exceptional

12 Jan 2026

Lisa

This is a very nice hotel at a very good price point. Away from everything, but if you're staying overnight there are 3-4 places that you can eat and I think that they serve food there. The pool is nice. They have a bar and there is a bar/restaurant next door. The room was big and clean. I stayed 2 nights because it was close to the airport. Free shuttle. I usesd Grab to get ia shopping area/mall area. I would stay again.

10/10

Exceptional

15 Nov 2025

Gemma

Absolutely lovely nothing bad to say

Self

8/10

Excellent

09 Nov 2025

Puvanat

Good services

10/10

Exceptional

04 Mar 2025

Brandon

I really liked my stay. The staff was super friendly and helpful.

Leisure Partner

8/10

Excellent

18 Jan 2025

David

Walk to the beach. Restaurant has beachfront views

Leisure

4/10

Poor

17 Dec 2024

Leonard

Unwanted guess in my bed

My stay was great, till the last day. I was woken up by a MOUSE in my bed. I got up and checked out immediately....

Partner

10/10

Exceptional

14 Nov 2024

Joseph

Quiet and great location

Leisure Partner

6/10

Pleasant

11 Jul 2024

Michael

The rooms had a very bad smell. The shower area had some nasty ass curtains on it and the room was just stuffy in the AC didn’t work well.

Leisure Self

6/10

Pleasant

23 Apr 2024

Orapan

I asked for one extra blanket because we booked for three people and they only have two blankets and they are not available for us . We’re disappointed and thought the management should be better than this .

Friends_and_family Friends

8/10

Excellent

18 Feb 2024

Daniel

Very nice hotel and room. Nice cleaning staff.
Difficult to comunicate with front desk, poor english and quiet abrupt.

Leisure Partner

8/10

Excellent

02 Dec 2023

daquay

Even with the language barrier, the staff went above and beyond for me.

Leisure Self

10/10

Exceptional

17 Sep 2020

Alexander Nikolaus

Classy place right on the beach

really nice. Location right on the beach, where the fishing boats land. Lovely design with beautiful traditional Art, 2 nice pools. Kids and parents loved it.

Friends_and_family Family

4/10

Poor

07 Sep 2020

Wayne

The Royal Heritage Pavilion is a beautiful h hotel. But they don't understand customer service. First when you check in everyone must give a 1000 baht deposit Ok bad enough but they make you stand there for 5 minutes while the desk clerk fumbles about writing up a receipt. Why don't they prepare the receipts in advance? Next they only give one one room key and charge you 500 baht deposit for the 2nd key and again another 5 minutes waiting for the receipt. Next the room as nice and large with a great view but. Only 3 hangers in the closet empty minibar. No coffee cream or sugar. No kettle for heating water (it took 3 phone calls and a trip down to the desk to get a kettle) only 2 medium size towels and 2 face towels. The internet kept going out and had to be reset. Only a 32inch tv in a premium room. When i ordered a in room massage the door man warned me that if it took over 1 hour that my wife and i would be charged a joiner fee of 1000 baht. Overall a 4 star hotel with 2 star service.

Leisure Partner

8/10

Excellent

11 Aug 2019

LING HSIA

Good place for relaxing and quiet stay

Near beach, quiet and helpful staff.
Only wifi not so good.

Partner

8/10

Excellent

19 May 2019

Verified traveler

Good location
Good view from room balcony
Good selection for breakfasts
Good clean rooms & facilities
Good Service’s by all staffs
Good competitive room rates
Thanks for a memorable stay

Friends_and_family Family

2/10

Poor

14 Jan 2019

Verified traveler

I paid for my stay and they charge me gain in full

6/10

Pleasant

04 Jan 2019

Rajinder

not value for money,if you bring a guest back they charge you additional fee of 1000 bhat, although the room was booked for 1 plus.we checked out 2 days earlier, as the staff was not very friendly. would never stay there again or ever recommend to any one

Friends

8/10

Excellent

21 Aug 2018

Paul

For the price of the hotel , the location and the room were very good !!! 20 sec walk to the beach ... very good

8/10

Excellent

27 Apr 2018

Donna

Nice pool.

Ok but not much in area. Need a car to get around. Pool was nice. Aircon in room not great. No tea or coffee in room. Breakfast not great but ok.

Friends

4/10

Poor

22 Feb 2018

Close to beach

Beds were as hard as cement, breakfast was only catering for Chinese. Chinese groups were loud. We stayed 10 nights and hardly slept. Swim up room was nice but that’s all. There were no amenities in room. No glasses, tea, coffee. It wasn’t a hotel I would return to. The staff were lovely though. That’s the only positive.

6/10

Pleasant

09 Feb 2018

Todd

Solid 3.5 rating be careful of extra charges

Clean hotel, all Thai staff is friendly but they ask for a 1000Thb per room at check in but most Thai hotels do as for this. Hotel is out of the was across the road from the beach, this was quite and far enough from the busy night life to make sleeping enjoyable. Breakfast was very bland but if you ask they will make you Omelets but don’t advertise that fact. At check in, you are told what is free water.. ect but when you leave they tell you there are different types of water and you must pay. Word of advice if you have anything that you didn’t bring yourself be prepared to pay for it. The pool is beautiful but always cold if you or your kids are going to use but in the heat it’s a nice option to have. If the price is right I would recommend this hotel. I would give it a solid 3.5 rating

Partner

4/10

Poor

03 Jan 2018

Stefan

Lack of service and attention

while the Hotel rooms are acceptable, the staff attitude and Service isn't. Arrived in the parking garage, no one showed up to help with the lugage, no security. Had to bring up the luggage ourselves, no Elevator. Check in took ages since the first Lady could not find Reservations, we had 2 rooms. Rooms are listed as luxury suites, but actually a bit bare, coffee Cups are there, but no coffee, no spoons. Comment from reception: we have group travel from China, and the small items always disappear. Pool had chairs, but no cushions. This could be a nice Hotel, if the Management would direct attention at customer Service. At this Level, not again for us

Family

8/10

Excellent

02 Jan 2018

Thomas

The breakfast was not so good.

Partner

8/10

Excellent

18 May 2017

duncan

No coffee !

Second time we have styed at hotel, staff friendly and helpful. Only two small complaints.
The mould around the bath needs to be taken care, its a simple job to remove & reseal the bath, it lets the room down. Kettle and cup supplied in room but no coffee !! shame.

Partner

6/10

Pleasant

30 Apr 2017

Verified traveler

Nice hotel, close to beach

Breakfast taste is not impressive. Room is a bit smell before turn on air conditioning.

2/10

Poor

23 Mar 2017

Darren

WHAT A DISAPPOINTMENT

On arrival, didn't feel welcome. Paid for hotel transfers but still had to pay and extra 1500 baht. each way. No welcome drink on arrival. Room was ok but walls were dirty.

4/10

Poor

20 Feb 2017

Verified traveler

Boring view, Over priced, Stupid parking,

Its simply not worth the price you pay, the breakfast is ok tho, but the rooms feels boaring and empy and not good view or privacy, overall i wont suggest it

4/10

Poor

20 Feb 2017

Verified traveler

Across from the beach

My partner felt unsafe, while in the shower staff walked into the room even though the LED do not disturb was on, they even had to joke about it when we saw the same guy in reception the next morning. Checkout staff were rude. Overall it felt like young thugs were working, it wasn't a good feeling. Hotel was cheap so you pay for what you get.

Partner

4/10

Poor

16 Feb 2017

Disappointed

Hotel is outdated need lots of improvement. Breakfast serve the same manu for my 3 days stayed.

8/10

Excellent

03 Feb 2017

kevin

Pattaya trip

Hotel personnel were great. Breakfast was good. Worst WIFI of any hotel I have ever stayed at

Partner

10/10

Exceptional

31 Jan 2017

Verified traveler

Quiet beach location with friendly, helpful staff.

Great hotel once we found it address does not match location. Very clean and friendly staff.

4/10

Poor

12 Jan 2017

Chris

Adequate Hotel at quiet end of Jomtien Beach

Hotel consists of two parts, the front being the original and the new (Heritage) at the rear, but sharing the same not-so-easily seen entrance from a driver's perspective. If visiting, look out for two cream signs mounted one above the other. Breakfast looked OK but nothing was hot, including the coffee. Tried again another day but much earlier. Sadly much the same, nothing was hot. People considering the poolside rooms should pay caution as one needs to be a little agile, not so much for entering the pool but for getting out as there are no steps (wasn't on my section anyway). If you require a hotel in the quiet sector of Jomtien beach, this is quite adequate. There is plenty of local transport passing by the Hotel, so no problem getting around. Room had a small kettle but strangely no tea bags or coffee so bring your own.

10/10

Exceptional

25 Oct 2016

Verified traveler

Great rooms. 2 bedroom ideal for families
2 pools. A kids friendly pool

8/10

Excellent

08 Oct 2016

Great hotel, but empty

Stayed in this hotel for one week, very nice hotel, but very empty. The only time I seen other hotel guest was at the breakfast buffet and that was 3-4 other hotel guest. Very kind of eerie being in such a quiet hotel. Great hotel if you like quiet. Little hard to find street food near hotel, but easy 10 baht bus ride to Jomtien night market for good food. Breakfast in hotel I rate 6 out of 10 because food was cold most of the time and the bread was hard from being left out for long periods of time. Room is clean for the most part only complaint is the outside patio area where the room connects to the pool was kind of dirty and had ants but the hotel in general is very clean and always being cleaned by hotel staff.

6/10

Pleasant

24 May 2016

Stephen

Not clean

Nice balcony but could not use it for the first half of our stay due to bird droppings. Maid finally cleaned it after third time we asked. Bathroom had a very unpleasant smell all the time and room floor was still wet from being cleaned one day so I used one of the towels to dry it. Afterward that towel was black, started out white. Pool had green algie growing in every corner.

Partner

8/10

Excellent

23 Apr 2016

Verified traveler

nice hotel on quiet beach

I stayed here for a week, very quiet area of Pattaya. Staff was pleasant, room was nice. Unfortunately was farther from downtown Pattaya, shopping etc then I wanted. However once I learned the bus system 10BHT a direction it was great.

4/10

Poor

14 Apr 2016

MIke

Precious WIFI

If the WIFI is included why the hell do i need to constantly be longing in with a new password and user name every day, or every time I connect to a different router in the hotel. Like everyone else I have a laptop and a cellphone that i need to connect. This was a constant headache and frustration.

Breakfast was poor, especially the pastries that where consistently stale for the entire week, or maybe desiccated would be a better word. Coffee was instant coffee but at least it was strong. Lots of people chewing with their moths open.

In room air conditioning is nice but don't expect to get any sleep unless you own noise canceling headphones.

4/10

Poor

01 Apr 2016

Gary

bad exprience

the stay is lousy, i have book a pool access room and i was told the pool cannot be use for the next two days.A day before we check out we have book a mini bus from the hotel but on the day when we check out the mini bus does not show up and after 4 hours with numerous check and lot of excuses from the hotel staff the bus finally arrived.

Family

10/10

Exceptional

25 Feb 2016

Mark

Great hotel in Jomtien for a quiet getaway

Excellent value here. I had an ocean view room which was very spacious and well maintained. Hotel staff, although not very strong with english (common in the area) were very pleasant and helpful. The breakfast buffet was decent... a little repetitive but prepared well enough.

I only docked them a point on the hotel facilities because the lower pool barely gets any sunlight due to how the hotel was constructed, making it a bit of a waste. A point was also docked for room comfort because the beds are VERY firm. If you're used to a pillow top mattress, this might be a bit of an extreme.

It's also a ways down Jomtien beach from the night market and other action, but a few baht and you can jump on a tuktuk to get there in 10 minutes.

8/10

Excellent

07 Jan 2016

Duncan

Staff are first glass

The hotel could do with redecorating in the rooms, but overall very happy. The main point is the staff, very helpful and friendly. Well done !

Partner

8/10

Excellent

24 Jul 2015

Andre

Everything is very good. Only one thing negative is the buffet breakfast. Eggs were cold and most dishes were just lukewarm.

Partner

8/10

Excellent

18 Jun 2015

Henry

Well done Royal Heritage!!!

This is my third time staying at this hotel and I have only praises for the improved overall standards and general well being of my stay. Room was spacious and clean and everything works well including the wifi and the check in/out process was very smooth. The new car park is quite large and the breakfast spread is pretty delicious. The staff are most excellent. So, well done again and I will return again soon.

Partner

10/10

Exceptional

28 Feb 2026

TSUYOSHI

客室も清潔でホテル自体こじんまりしていて落ち着きました。プールも2ヶ所あってとてものんびりできます。残念なことは部屋にティッシュがないことくらいかな？
チェックアウト後、帽子を忘れましたが無事戻りました。ただ、メールには返信してなくLINEでやっと連絡がとれましと。

Self

10/10

Exceptional

26 Feb 2026

Manuela

Super Lage es gab nur keine Auflagen an der Poolliege

Partner

2/10

Poor

22 Feb 2026

Ann

Otrevlig personal vid incheckning. Rummet har inga stolar och bord så man får sitta på sängen och dricka kaffe. Inget att lägga upp väskorna på. Inget internet på hotellet, inte på rummet, vid poolen eller i receptionen. Sängarna är stenhårda. Frukost är det sämsta jag varit med om i ta

Partner

10/10

Exceptional

01 Jan 2026

Anders

Super værelse

10/10

Exceptional

21 Dec 2025

Urban

Super friendly staff and nice location by the beach and a night market

4/10

Poor

08 Nov 2025

Thomas

Poolen var inte bra dåligt solstolar fel mot solen
Pool mot hotell rum kändes inte så inbjudande
Personal var ok

Partner

10/10

Exceptional

30 Dec 2024

Vincenzo. Melanie

Sehr schön

Leisure Family

10/10

Exceptional

03 Dec 2024

Taisto

I like all,nice swimming pool,so near beach,friendly staff, near night market

Leisure

10/10

Exceptional

25 Nov 2024

Verified traveler

Sehr zufrieden

Partner

6/10

Pleasant

03 May 2024

Thomas Wilman

Oppholdet var helt ok. Hotellet har ikke den beste beliggenheten. Rommet rent og pent. Veldig hyggelig personale. Men wifi fungerte ikke overhode under vårt opphold.

Partner

10/10

Exceptional

16 Oct 2023

Jan Arne

Nice hotel. Great view of the beach, brilliant staff, nice pools, nice room, a bit on the edge of Beach Road but public transport by the door step so no problem. Recommendable.

Partner

8/10

Excellent

29 Dec 2022

Dong Lee

여유롭게 즐기기엔 좋으나 술집및 기타를 즐기기에는 조금 멀다

Leisure Self

4/10

Poor

28 Jul 2020

Boonrak

ต้องปรับปรุงอีกเยอะ

ที่จอดรถไม่พอต้องจอดข้างถนน ลิฟท์มีตัวเดียว ผ้าขนหนู อาบน้ำผืนเล็กเปื่อยเก่า led tvเก่าใกล้พัง สีเพี้ยน ภาพไม่ชัด ระเบียงไม่มีโตะ วิวไม่ดี สระว่ายน้ำเล็ก ไป2คืน แต่อยู่คืนเดียว

Self

8/10

Excellent

02 Feb 2020

Verified traveler

Zwei Pools, sehr gutes Frühstück, Meerblick, direkt am Meer+, Zustellbett zu teuer, etwas in die Jahre gekommene Anlage, Badewanne nicht mehr zeitgemäß, schmutzige Vorhänge -

Leisure Family_with_children

10/10

Exceptional

05 Jan 2020

arithuch

ดีทุกด้าน

ผมทำงานเดินทางประชุมทั่วไทยพักโรงแรมทุกเดือนๆละ 10 คืน ครั้งนี้เที่ยวปีใหม่ โรงแรมอยู่ระหว่าง จอมเทียน 15-16 เดินข้ามถนนติดชายหาดจอมเทียม ห้องพักดี อุปกรณ์ห้องน้ำครบ มีไดร์เป่าผม อ่างอาบน้ำ ห้องมีระเบียง วิวทะเล สระว่ายน้ำมี 2 สระ อาหารเช้าใช้ได้ ที่จอดรถใต้โรงแรม เข้าออกมีบริการโบกรถ ร้านสะดวกซื้อ พนักงานดูแลดี ให้ข้อมูลเป็นประโยชน์ ไม่ไกลจากร้านปูเป็นอาหารทะเลสด การตบแต่งโรงแรมสวยมาแล้วไม่ผิดหวัง

Partner

6/10

Pleasant

17 Dec 2019

Nathan

Ok.

Långsam checkin. Fel rum. ( sämre än jag hade bokat). Fick rätt rum till slut, efter långa diskussioner. Bra läge på stranden. 100 m till 7/11. 10 min med tuk tuk till Nattmarnaden. Frukosten var sådär. Julmusik dygnet runt 2/12-12/12.

Partner

8/10

Excellent

28 Oct 2019

Christian

Bien placé s’il voulait aller à la plage

Self

10/10

Exceptional

30 Sep 2019

Verified traveler

You can see the wonderful beach. You can also see the wonderful sunset and the stars in the night sky. Not as noisy as Pattaya Beach. I will visit again next time.

Partner

8/10

Excellent

22 Apr 2019

Verified traveler

ห้องอาหารปิดเร็วไป และlobby ร้อนมาก สระว่ายน้ำก็ปิดเร็วไป กลับมาจากเที่ยวข้างนอกอยากจะเล่นน้ำสระก็ปิดไปแล้ว ไม่ดีเลย

Leisure Family_with_children

4/10

Poor

18 Mar 2019

Verified traveler

Ich kann leider nur einen Tag bewerten von meinen geplanten 12 Tagen. Mitarbeiter waren durchaus freundlich und hilfsbereit beim Check in. Anlage direkt an der Straße-Strand, dies war auch garnicht das Problem sondern die Fischerboote direkt vor der Haustür. Ein solchen Lärm von früh 4.00 ab ist nicht zumutbar. Motoren am Boot wie ein LKW.
Zimmer kark eingerichtet, von 4 Sternen weit entfernt. Knallharte Matratze und auch keine angenehmen Bettwaren. Schimmelspuren im ganzen Bad. Abgenutztes Möbel.
Mein persönliches Fazit: ich habe am nächsten Tag ausgecheckt und habe mit ein neues Hotel gebucht.

Leisure

6/10

Pleasant

09 Mar 2019

Verified traveler

her bor næsten udelukkende kinesere - uden børn bla bla bla bla bla

Leisure Partner

2/10

Poor

27 Feb 2019

JuhaniAarnio

huone piti olla luxory sweett 42m2 joku oli pöllinyt siitä yli 10m2 huonessa ei minkäänlaista äänieristystä naapuriin johtavasta ovenraoista olis voinu pistää naapuriin vaikka kynän eli äänen lisäksi myös haju piti jakaa käytävään johtavassa ovessa oli myös 1 cm raot joten hissin jatkuva hurina ja siinä oleva kello joka kertoi hissin olevan perillä kuului kaikki sisälle puhelimet alkoi joka päivä soimaan 7.30 tauotta ,kukaan niihin ei koskaan vastannu aamupala kiinalaisille tehty banaanit syötäviä piti olla 4-tähteä mielestäni ei kahtakaan en suosittele kenellekkään

Leisure Partner

8/10

Excellent

18 Feb 2019

Verified traveler

mukava hotelli rannalla, mukava henkilökunta, aamupala enimmäkseen kiinalaisille.

Leisure

4/10

Poor

31 Dec 2018

Verified traveler

ビーチが近い。ネットが遅かった。ブッキングあ理由で海側から街側に変更された。

10/10

Exceptional

17 Nov 2018

Arne

Holliday

Very nice hotel, with a great staff and lovely breakfast.
Quiet and good for relaxing and 5 m outside the door you can take the bath bus to every where.
Go 10 m and you have the beach, that was clean and nice.

8/10

Excellent

15 Nov 2018

Verified traveler

My friend and I stayed here for 2 weeks. It's a quiet area of Jomtien. The baht bus take you to central Pattaya in 30 minutes (20 baht), and by motorbike it's only 15 minutes (120-200 baht). There is a 7-11 store 100 meters south of the hotel.

There were almost no other guests during our stay giving us a quiet and calm stay at the pool side. There are two pools and the water was clean. Ask the staff for towel and sun bed mattress.

Our rooms were cleaned every day, there is a fridge with a freezer drawer, and you get two bottles of water for free every day. We stayed on the 8th floor.

The staff was very nice and helpful; they even went to the 7-11 and bought beer for us!

My best tip: ask for an omelett at the breakfast!

Friends

8/10

Excellent

23 Oct 2018

Amornrat

อาหารเช้า

ที่พักสะอาดดีค่ะ แอร์ก็เย็นดีมาก ผ้าเช็ดตัวน่าจะผืนใหญ่กว่านี้สักนิดนะค่ะ แล้วผ้าเช็ดตัวมันก็แข็งมาก น้ำยาปรับผ้านุ่มสักนิดน่าจะดีนะค่ะ. และอีกเรื่องที่จะขอคอมเม้นท์คือเรื่องอาหารเช้า อาหารเช้าคุณดูเยอะดีนะค่ะ หลากหลายไข่ดาวคุณดีมากค่ะ. แต่ขนมที่นำมาเสริฟ น่าจะมาจากร้านขนมอาม่า ซื่งจริวๆแล้วถ้าจะซื้อเบเกอรี่จากแมคโครจะดูดีกว่านี้นะค่ะ คือขนมมันเยอะมากไป แต่ไม่อร่อยนะค่ะ. ซื่งถ้าลดชนิดขนมลงแล้วมาใส่เป็นของดีขึ้นก็น่าจะดีนะค่ะ. แผ่นเกี๊ยวทอดเพื่ออะไรค่ะ. ข้าต้มหมูมองดูก็รู้ว่าเอาข้าวเย็นมาต้ม แต่ก็น่าจะทำให้เนียนสักนิดไหมค่ะ ไม่ใช่ข้าวยังเป็นก้อนต้มอยู่ด้วยกันเลยค่ะ.

Family