Sultan Palace

Kenya , Mombasa
Mombasa, Tezo Kikambala
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75 reviews shown

8/10

Excellent

01 Apr 2026

I’ve had an amazing time at Sultan Palace , reception team Top man now a brother . Housekeeping team top and honest . Fair play

2/10

Poor

26 Feb 2026

RODEL

Room was extremely hot throughout the night.
No ventilation. My eyes throat skin are dry when I woke up
The street to the hotel is uphill.

Self

8/10

Excellent

21 Sep 2025

Daniel

Accomodations are comfortable yet old

10/10

Exceptional

19 Sep 2025

Ayman

Okay, here's a hotel review you can use:

My recent stay at Sultan Place in Istanbul was absolutely delightful. From the moment I stepped into the lobby, I was greeted with warmth and efficiency. The staff were incredibly attentive, always ready to assist with a smile. My room was beautifully appointed, offering stunning views of the city. It was spotlessly clean and equipped with all the amenities I needed for a comfortable stay.

The hotel's location was perfect for exploring Istanbul's rich history and vibrant culture. I found myself just a short walk away from iconic landmarks such as the Hagia Sophia and the Blue Mosque. After a day of sightseeing, I looked forward to returning to the hotel to unwind.

What truly set this hotel apart was the exceptional service. Every member of the staff went above and beyond to ensure my stay was memorable. I highly recommend sultan place to anyone visiting Istanbul.

Aarff that’s working in the front desk is really a great guy always have a smile and always willing to help with any questions love him so much for this kind words and beautiful smile

10/10

Exceptional

04 Jul 2025

Robert

Very central to the historical sites

Leisure Friends

10/10

Exceptional

03 Jul 2025

Leticia

Very good

Self

2/10

Poor

24 Jun 2025

Saleha

Terrible customer service

Overall experience is so poor reception guy is so rude he gave us smelly room and there were no window in the room can you imagine I feel like I am living in a grave then I asked him to change but he’s asking me more money , I asked him for room service very bad respond we asked for iron he told us get it from reception and give us back ,like they have no employee to give us service ,they trying to scam us for taxi as well , overall may experience is so bad and exhausting

Friends_and_family Family

6/10

Pleasant

18 Sep 2024

Naseem Bibi

Its basically a 2/3 star rating. Entrance is steps going down to reception nit good for disabled. Only cleaning done was empty bins and change towels

Leisure Family

8/10

Excellent

08 Jun 2024

Mustapha

Nice place

Self

10/10

Exceptional

08 May 2024

iva

The front desk guy was AMAZING and very Helpful

Leisure Partner

2/10

Poor

09 Oct 2023

Marius

The most filthy hotel. Needs an upgrade on everything. Toilet broken and brown. Stuck inside because handle was broken. Took pictures but no option to add. AVOID.

Leisure Family

2/10

Poor

25 Jan 2023

H A Abed

Never go back again

The room was clean, but the customer service was terrible.
I ordered a cap to the Airport and the management denied that I paid them the cap fee. Very aggressive and arrogant people.

Friends_and_family Family

10/10

Exceptional

04 Oct 2022

Homer

Good

2/10

Poor

05 Aug 2022

amjad

Bad experience

Stain on bed
Air condition not working
No left I had to go to the fourth floor
The mini bar fridge not working
Very Noisy
There are not friendly and there are lying about their property and they are not friendly at all I don’t recommend it for anyone they said they speak English but they are not it’s hard to communicate

Friends_and_family Family

10/10

Exceptional

23 Jun 2022

Liam

Very good hotel

Leisure Friends

8/10

Excellent

03 Jun 2022

Bertha Christine

The property is situated in the European side of Istanbul with all the main sites within walking distance. However the hotel is situated in a very small road and not properly sign posted. We spent almost an hour trying to find the hotel as the roads are all very similar. The property itself was clean and spacious which is all we needed for our short stay.

Partner

2/10

Poor

29 May 2022

Malek

Bad service, Unfriendly and opportunistic owner, misleading photos, No hot water in some rooms,
very small size rooms, High windows; cant see outside views.
You can here other people from your room
Look like you are in a prison.
Not recommended at all

Leisure Family

6/10

Pleasant

20 May 2022

yacoob

Good clean but will charge you for everything even a cup of coffee

Leisure Self

8/10

Excellent

15 May 2022

Furqaan

Large enough rooms, thin walls unfortunately so if youre placed next to a family with a young child then lord have mercy on you. Great water pressure in the shower. Comfortale beds and tv worked although didnt watch much. The front desk where helpful even though they didnt speak much english we got round that by using google translate.

Close enough location to the main tourist attractions.

Leisure Friends

10/10

Exceptional

23 Mar 2022

balal

Fantastic location owners are two brothers daka his name very professional will stay again

Business_and_leisure Friends

6/10

Pleasant

13 Feb 2022

Jonathan

Not far from main attractions.

Leisure Self

10/10

Exceptional

19 Apr 2021

Verified traveler

The owner/ manger has great personality and tires best to make your stay enjoyable.

Location is very convenient and walking distance to anywhere

Recommend this place. Loved the place and the room terrace over looking the see side

Leisure Self

10/10

Exceptional

16 Jan 2020

Lubeyna

Loved it

Everything was so close by the room was clean. The staff were lovely

Self

8/10

Excellent

04 Dec 2019

Verified traveler

the location was excellent as was the view from the terrace. the walls were paper thin and you could hear people on the street as well as the other rooms, even when they were in the shower. breakfast was disappointing and doesn't include anything to drink you have to pay additional if you want coffee. next time I would just go to one of the many restaurants that are close by for breakfast. for the price i'd definitely stay here again the location was perfect. also, the day attendant was sleeping on the couch in the lobby every time I saw him. I never saw him awake. the man that was there at night was very kind.

Leisure Self

6/10

Pleasant

07 Oct 2019

Verified traveler

I liked the stay in the place, it is clean but not excellent on this site, but everyone there is kind and nice in dealing. Thank them for hosting me.

Friends_and_family Family

10/10

Exceptional

08 Sep 2019

pedro

Thank Istanbul ,I be back

this was a very spacial trip an glad that i has able to stay in Sultan palace Hotel ,super location very close to must places you want to go ,staff very polite and friendly ,will help u will all your needs.

Friends_and_family Friends

10/10

Exceptional

30 Jul 2019

Scott

Nice

Nice pool.

Family

8/10

Excellent

25 Jul 2019

Fawod

Great stay

Great stay, beautiful view on the terrace. Good location, about 5 minute to the Aya Sofya and blue mosque. Receptionists were extremely nice, had a bit of a language barrier because he didn't speak english but thank god for google translate.

6/10

Pleasant

26 Jun 2019

Verified traveler

The owner is always helpful and made us feel welcome when he was there. Which is why we always went back. However I think standards a slipping unfortunately. Overall it’s an average hotel.

Leisure Partner

8/10

Excellent

06 Jun 2019

Verified traveler

I enjoyed my time here very close to attractions and public transport and restaurants. Room was fine and big enough, I would recommend this hotel.

Leisure Self

6/10

Pleasant

25 Apr 2019

Mani

Some of hotel room has sea view & next to mosque. Its in Sultanahmet good location which is close to Haga Sofia/blue Mosque. Room doesn't even had complimentary Tea/Coffee facility. Also, Air conditioning was kept off and in-spite-of me asking It wasn't switched -on until full summer is on. Very basic breakfast. Had issues with shower which was fixed in 2days. Room was very small as per double bed standard & for the price what we paid.. Its budget sort of hotel.

Leisure Friends

10/10

Exceptional

02 Apr 2019

amir

Despite the hotel is not in a nice location, but the service cleaness amenities etc were excellent.

6/10

Pleasant

09 Feb 2019

Adam

Good/Bad

Good; Great location, great Veiw from the balcony, price of the room
Bad; Front desk staff was lazy, room was very noisy, the laundry service brought my cloths back wet. Fyi, the site states they have laundry facilities (they are not for guest use).

8/10

Excellent

03 Feb 2019

Verified traveler

Nice and friendly staff, i really enjoyed my stay at the hotel.

8/10

Excellent

19 Nov 2018

Verified traveler

Great location

Great location. Well maintained and clean hotel. Good sized room. Roof terrace was closed when I stayed, but my room had a nice view.

6/10

Pleasant

08 Aug 2018

Nidhal

The hotel on the hill for me was very bad experience because all up & down it is no far from CENTRE but really I suffered going out and back to hotel , and there is stairs in the enterance to walk up and down all street is hill so was very tiring to me , despite of the room too small but very clean every day cleaning

4/10

Poor

04 Aug 2018

Verified traveler

Adventure within an adventure

Overall the stay was tolerable but I definitely would never stay again. The view from the roof top is very pretty but the neighborhood is not. The service was good by the hotel staff but everything was an up charge, 25 lira for breakfast 25 for parking 25 for breathing its ridiculous. The walls echoed everywhere which meant we heard everything the other guested did on our floor including the doors slamming. The in room refrigerator didn't work neither did the bathroom vent fan.

Partner

6/10

Pleasant

28 May 2018

Verified traveler

Good value, but not the most friendly staff

The A/C was broken upon my arrival and while the staff gave me a room with a fully-opening door to the outside, it was simply too hot to sleep and the staff weren't terribly concerned with my comfort when I asked about the situation. My second night, with a repaired A/C, was definitely better, but the hotel is still not a top-notch place. The staff wasn't the most friendly and made it seem like I was imposing on them whenever I said 'hello.' For the price, it was acceptable if you want to be in that location.

10/10

Exceptional

16 Apr 2018

Verified traveler

Nice small hotel in Sultanahmet

Nice, clean hotel in a very central location. Great breakfast. Very nice university student Ahmed at the reception. Very friendly staff. Thanks for the hospitality!

10/10

Exceptional

29 Jan 2018

SITI NORANA

It was amazing stay,comfort & the staff was very helpful.

Family

10/10

Exceptional

12 Nov 2017

Matthew

Good Location

Great location and close to the Blue mosque. The hotel staff were really helpful and the night manager really went above and beyond to help. I had a really great time, the room was amazing with a great view over the sea of Marmara. I really could not fault this hotel in anyway and the value was amazing. I would definitely return to this hotel when I come back to Istanbul

10/10

Exceptional

07 Apr 2016

Verified traveler

Excellent location

Perfect.........................................................

6/10

Pleasant

01 Jan 2016

natalie

Not the best but sufficient

Good location. No one speaks english. Owner will try to rip you off. Staff is friendly. Clean room. Bad lighting. Needs breakfast upgrade

6/10

Pleasant

10 Nov 2015

Verified traveler

average hotel

hotel is located near toram station and sightseeing places but just on the bottom of high steels, you need to climb up and down to go anywhere. Breakfast was average, room was clean. Not bad for the price.

Family

8/10

Excellent

30 Sep 2015

Jan

Small Room Near Blue Mosque

The room was rather cramped but otherwise the hotel was good. Breakfast provided tasty food, though the offerings remained unchanged every day. Staff were helpful, even those who could not understand English. The location, a short walk from the Blue Mosque, was excellent.

Partner

6/10

Pleasant

23 Aug 2015

Verified traveler

Sultan swings almost...

Fair hotel for the price. Traditional style with breakfast. Close to main sites with nice terrace views. Location at the bottom of a hill will improve your fitness.

Family

10/10

Exceptional

09 Jul 2015

william

great view

Close to tourist sites......great view from rooftop terrace

Partner

10/10

Exceptional

01 Jul 2015

Geoff

Perfectly located for the historical sites

We had a very pleasant experience in Turkey, thanks in part thanks to this hotel, from the moment we arrived to the moment we left after 7 days. The hotel arranged a minibus to pick us up at the Ataturk airport which took us directly to the hotel, and again to take us back to the airport at the time we wanted so no time was wasted (we paid extra for this but it was well worth the moderate cost for both directions which saved us lots of hassle if we had to find our own ways, however you can get cheaper transfers by tram and bus if you search them out). They also let us print out boarding passes on their computer and printer. The location of the hotel was perfect for us to see the main sites on the Golden Horn and to explore further afield using the various means of efficient public transport (bus, tram, metro or ferry, all of which can be taken with a very convenient and cheap electronic ISTANBULCARD).

6/10

Pleasant

07 Jun 2015

Verified traveler

Sultan Palace

Location is close to many of the tourist attractions. Hotel is a good value for the price.

Partner

10/10

Exceptional

31 May 2015

Dani

Nice little hotel

The place was not large, but the people were courteous, the rooms clean, and the free breakfast incredibly delicious. The breakfast was a huge spread of fresh fruits, olives, meats, cheeses, breads, and much more. Would definitely recommend.

10/10

Exceptional

24 May 2015

Faraz family

Excellent hotel!!!

Family run hotel. Staff always willing to help. This was our 2nd stay. We would go again if we could and would recommend to anyone. Hotel is at the bottom of the hill but 5-10 mins away from Blue Mosque and other sights.

8/10

Excellent

09 Jun 2014

Verified traveler

Close to attractions

Good location, near Blue mosque. However rooms are small. Good spread for breakfast.

8/10

Excellent

24 Mar 2014

Visitor

Would stay here again

Off the beaten path in Sultanahmet. Once you figure out the routes back and forth to the tram you are golden. Staff was friendly and breakfast reasonable. Rooms are tiny by western standards. Awesome roof terrace with spectacular views. Cleaning staff good, but not happy if you are still in bed at noon.

Family

10/10

Exceptional

28 Nov 2012

Verified traveler

Great hotel for travelers

Very good hotel with clean rooms. Friendly staff. Good breakfast.

10/10

Exceptional

09 May 2011

Ann

Sultan Palace is Great !

Great location- right near all the historical attractions.
Safe and quiet area.
5 minute walk from tramline.
Friendly staff with good English- very helpful.
Hotel newly refurbished and very clean and fresh.
Huge buffet breakfast.

10/10

Exceptional

16 Mar 2026

Diego

Nice play to stay. Staff was great and its very good located

10/10

Exceptional

05 Feb 2026

Lütfi Enes

Herşey Gayet iyiyidi

4/10

Poor

18 Oct 2025

Amadou Bassirou

Médiocre

Partner

8/10

Excellent

17 Sep 2025

Bernardo

El recepcionista fue super amable .
Falta actualizar los cuartos de baño

Leisure Partner

6/10

Pleasant

26 Jun 2025

Verified traveler

Veldig nært til moskeen..

Koselig lite hotell, hyggelig kar i resepsjonen, ligger godt tilrette. Ligger 50 meter fra moskeen så du kan risikere å bli vekket på natten. Akkurat hva du trenger alene på ferie.

Self

8/10

Excellent

18 May 2025

Verified traveler

convenient location

clean room, minimum service, can hear the voices from other rooms, toilet smells a little, roof top terrace has a beautiful view, walking distance to blue mosque/Hagia sofia, Yerebatan. Grand Bazaar and so on. close to supermarket.

Self

10/10

Exceptional

23 Mar 2025

Niko

Cheap and good

Leisure

10/10

Exceptional

20 Nov 2024

Varvara

Fiyat olarak mükemmel konum çok iyi resepsiyonda duran beyfendi güler yüzlü

Partner

2/10

Poor

30 Apr 2024

Almira

Zimmer sind sehr schmutzig

4/10

Poor

27 Jun 2023

Memet

Als wir ankamen, war ein junger Mann an der Pforte, sehr freundlich und hilfsbereit. Er gab uns ein Zimmer. Warte uns rauf, als wir die Gruppe Koffer auspacken wollten. Sollen wir das überall Schmutz und Dreck war und die Bilder waren Isobel. Fugen waren verschimmelt. Aus der Klimaanlage kam Schimmel geruch. Daraufhin gingen wir runter und wollten ein neues Zimmer. Der Mann hat keine Umstände gemacht und hat uns ein neues gegeben. Es war auch nicht viel besser die Bettwäsche wurde die ganze Woche nichts gewechselt also im großen Ganzen nicht empfehlenswert.

10/10

Exceptional

11 Apr 2023

Celoski

Alles super

Business_and_leisure Family

10/10

Exceptional

13 Aug 2022

Dogan

Het is leuke en schoon hotel

Leisure Partner

2/10

Poor

01 Jun 2022

Andrea

Impossibile dormire, a qualsiasi ora rumori assordanti provenienti da tutte le camere confinanti il trascinare di sedie sulla terrazza dell'hotel al quarto piano si sentiva fino al primo, sembrava abitassimo tutti nella stessa stanza mai più!!!!!

Leisure Family

8/10

Excellent

05 Apr 2022

Idriz

Leisure Partner

4/10

Poor

30 Dec 2021

Muhammed Tarik

Die Zimmer sind sehr staubig, die ersten Tage gab es kein warmes Wasser.

Leisure Family

10/10

Exceptional

25 Nov 2021

Caglar

War sehr zentral, Mitarbeiter sehr freundlich kann ich nur weiter empfehlen

Leisure Friends

2/10

Poor

23 Nov 2021

Ugur

Ganze nacht kein Strom kein personal der uns helfen oder beraten konnte
Fernseher hat nicht funktioniert
Kein Warmwasser
Bettlacken verschmutzt
Sehr unfreundliches Personal würde es keinen Empfehlen

Business_and_leisure Friends

6/10

Pleasant

31 Oct 2021

Hess

Ich habe das Hotel zum dritten Mal gebucht. Leider ist alles in die Jahre gekommen und nichts wurde investiert. Auch kleine Mängel /Reparaturen wurden nicht behoben. Ich komme nicht wieder.

Leisure Family

8/10

Excellent

28 Nov 2019

Verified traveler

Alles war wie versprochen. Wir sind sehr zufrieden das Personal war ebenfalls sehr freundlich und zuverlässig

Leisure Family

6/10

Pleasant

05 Nov 2019

Verified traveler

Moyen

Il faut savoir que l'hôtel se trouve en bas d'une pente vraiment raide.
Nous sommes restés 8 jours. Le ménage était succinct. Ce n'était pas vraiment sale mais il restait quelques miettes ou cheveux. Les draps n'ont pas été changé. Le petit-déjeuner était correct sans plus. Nous en avons mangé un bien meilleur pas loin. C'était une chambre avec vue sur la mer mais la vue est réduite. Pas très bien insonorisé.
Par contre, nous avons pris une nuit de plus sans vue sur la mer et le personnel nous a gentilement proposé de rester dans la même chambre. Le quartier est très intéressant malgré tout.

Friends_and_family Family