Hotel San Francisco

10/10

Exceptional

09 Nov 2025

Eluminio

Yea

6/10

Pleasant

21 Sep 2025

yamicel

breakfast

6/10

Pleasant

08 Sep 2025

Anthony

Hotel need a better manteniendo

Leisure Self

10/10

Exceptional

19 Aug 2025

Alfredo

Excelente servicio

Business Self

4/10

Poor

15 Aug 2025

Jose

Property is deteriorating, the staff is not

10/10

Exceptional

23 Jul 2025

Julio

Good place to stay

Business_and_leisure Self

10/10

Exceptional

07 Apr 2025

Reynaldo

Excelente Servicio la comida super bien elaborada

Self

8/10

Excellent

21 Mar 2025

Robert

Requests for service answered politely and quickly. Knowledgeable staff. Transport services in front of hotel. Clean and well maintained pool area. Breakfast buffet selections.

Business_and_leisure Self

4/10

Poor

14 Dec 2024

Gloria

Bathroom didn’t have towels and hot water!

10/10

Exceptional

01 Dec 2024

pablo

Good location and great service, clean rooms.

Business_and_leisure Family

10/10

Exceptional

22 Nov 2024

Daniel

I would like something for dinner

10/10

Exceptional

16 Nov 2024

Mario

Ok

10/10

Exceptional

16 Nov 2024

Mario

Ok

6/10

Pleasant

18 Aug 2024

Leonel

El asensor hace demasiado ruido, no deja dormir, malas sabanas , las camas muy duras, el baño muy reducido donde está el hinodoro

Friends_and_family Family

2/10

Poor

10 Jul 2024

Barbara

La habitacion en la que estaba habia un televisor muy viejo que sonaba cuando estaba encendido y un sonido molestoso como un zumbido. El aire acondicionado tambien sonaba y tiene maña el control para prender y apagar.
Para el precio que se paga me parece mal servicio. Adicional una noche tuve que pagar $60 ( dolares ) porque la web no estaba habilitada.
Las señoras de la limpieza son muy lindas y amables al igual que los meseros. Mientras que los de recepción si senti que pudieron ser mejor. Solo una señora en recepcion me ayudo con lo de la aplicación, llamo comunico y me ayudaron. Pero el dia anterior los que estaban en recepción no me dieron solución y solo me decian que solo se podia cancelar en el hotel porque expedia no estaba habilitada. Cuando estuve desde el 5 julio y queria extender mi tiempo. Debieron involucrarse mas y ayudar como la chica que me atendio hoy que si me ayudo que le agradezco mucho porque a noche termine pagando 60$ adicionales porque no podia abrir la puerta y mis cosas las tenia ahi. Y al darme cuenta de que no me estaban ayudando termine cancelando ese valor que por lo que ofrece la habitación no me parece razonable. 60 dolares? La noche por un aire que suena y un televisor viejo?
Que si volveria a este lugar? Claro que no. Antes de venir aca iba a ir al hotel Don Miguel y si me arrepiento de no haberme quedado alla.

Business_and_leisure Self

6/10

Pleasant

09 Jul 2024

Melissa Rachel

No lleguen

Muy sucio, y gastado.

Friends_and_family Family

8/10

Excellent

08 May 2024

Roberta

All of the staff was very friendly except the lady Laura at the front desk. The pool was too cold because it had a covering and looked like it needed to be cleaned. The pool area could use a makeover. Rooms were nice but not well insulated, and the surrounding streets were very noisy with cars and motorcycles driving by. Otherwise, good hotel.

Leisure Family

6/10

Pleasant

12 Feb 2024

RENE

Hotel provides the basic but full needs in a simple way.

Leisure Family

10/10

Exceptional

13 Jan 2024

Eileen

Looked better in pictures—wasn’t as close to Zocolo as expected. All the staff at the front desk was Excellent!!!
The wifi was terrible-even after the front desk put Bri on housekeeping.
Not thrilled with resteraunt—had to tell them how to make a curb libra. Club sandwich good—breakfast buffet interesting. Not gringo food!!!! Chocolate milk excellent.

Leisure Partner

8/10

Excellent

02 Jan 2024

OLAF

To much noisy, we stay atvthe first floor, but the disco was under Us, the property is a little old

Leisure Partner

10/10

Exceptional

16 Nov 2023

Tanya

This hotel has great location in Tapachula. I stayed for 10 days and feel safe and comfortable. Carmen our housekeeper was excellent always very nice and caring. The front desk staff very accurate. I will come back.

10/10

Exceptional

13 Nov 2023

Joel

A perfect place for a quick one night stay.

Business Family

2/10

Poor

31 Aug 2023

Alex

bad service

the hotel was so bad, no towels in the room, it was hair in the beds, our room has a leak in the bathroom and the water came out. bad service at all, the breakfast was tasteless and we are very disappointed because we now this hotel for years and now is like that. And also the lift was broken and no one of the staff help us with our bags, so we need to carry everything from the first floor to the third

Friends_and_family Family

8/10

Excellent

12 Aug 2023

Jaime

It was good...

10/10

Exceptional

10 Aug 2023

Deisy Xiomara

Excelente recibimiento personal capacitado

Business_and_leisure Family

10/10

Exceptional

08 Aug 2023

Deisy Xiomara

Excellent very helpful

Business Family

4/10

Poor

31 Jul 2023

Lourdes

Los pasillos con mucho olor a cigarro. Eramos 2 huespedes en la habitacion y solo nos dieron una toalla y fue demasiado protocolo para pedir otra toalla y se demoraron 30 minutos para una segunda toalla.

Durante el desayuno, la señora que sirve la comida tiene muy mal caracter con los huespedes.

Leisure Family

2/10

Poor

21 Jul 2023

Silvia

Las personas no son amables todas las de recepción

Business_and_leisure Friends

10/10

Exceptional

25 Jun 2023

SARA

Great breakfast and clean

8/10

Excellent

29 May 2023

Erick

Was good

4/10

Poor

22 Apr 2023

Byron

They have horrible HORRIBLE customer service. Room was not clean at all. Very disappointed.

Business_and_leisure Family

6/10

Pleasant

15 Apr 2023

OLAF

In the room was only 1 towel

Leisure Partner

4/10

Poor

06 Apr 2023

Douglas

No se respeto la tarifa porque me cobraron la tarifa normal del hotel. La.comida muy buena, la atencion del personal de cafeteria miy buena pero la recepcionista no.

Leisure Family

10/10

Exceptional

29 Jan 2023

Marcia

Very good

Leisure Self

2/10

Poor

28 Jan 2023

Kevin

They didn't have any rooms available

Leisure Partner

8/10

Excellent

23 Jan 2023

Marcia

Thank you so much everyone and staff was very nice

Leisure Self

4/10

Poor

13 Jan 2023

Laurie

The restaurant was great! The food was delicious. The staff was very attentive. The hotel was average. We had to ask for clean towels. Half the time none was left when they cleaned the room. Beds were very uncomfortable(hard).

Leisure Partner

6/10

Pleasant

12 Oct 2022

Sergio

It was okay for one night. I wanted to stay for an extra night but they were not interested in having me stay

Business_and_leisure Partner

6/10

Pleasant

02 Oct 2022

OLAF

the property is to old a not renovated

Leisure Partner

10/10

Exceptional

16 Sep 2022

Joel

Restful and pleasant atmosphere.

Leisure Family

4/10

Poor

10 Sep 2022

Francisco

The service at the front desk they don’t explain the details of the card key for the room, I have to active the card key every day, I did not have towel the first day and I have to go to the front desk to get towels. Not cup in the room, there is not hot water for the shower. I’m very disappointed.

Leisure Family

8/10

Excellent

14 Sep 2021

Salvador

Nice stay, excellent price

It was nice, employees are very kind, but there were no towels available.

The price is very good in relation with the service

Partner

10/10

Exceptional

22 Aug 2021

Edgar

Very good, happy and relaxing

Friends_and_family Family

8/10

Excellent

05 Jun 2021

Adam

Great

It was great

Partner

8/10

Excellent

03 Jun 2021

Verified traveler

Located perfectly in town, with easy in and easy out.

Leisure Family

8/10

Excellent

08 Feb 2021

SALOMON

Good

Good service and location. Ok breakfast

Self

10/10

Exceptional

03 Feb 2021

Edgar

Very good service, attention, comfort and cleanliness.

Partner

10/10

Exceptional

02 Feb 2021

Verified traveler

From the moment we stepped into the lobby, it was an uplifting experience. Initially a problem about the reservation, but that was because of language. My Spanish is not all that great. We got it all sorted out, and from then on the experience has been wonderful. If we come back to Tapachula again, we will certainly stay here, and will recommend it to other expats living in Guatemala.

The restaurant is very good, and the service and staff is are attentive. House keeping is also first class.

Business_and_leisure Partner

8/10

Excellent

29 Jan 2021

Verified traveler

Good for the money, had some issues, but everyone was nice about it and did what they could to help. Please invest in new pillows though!!!!

Business Friends

10/10

Exceptional

17 Jul 2020

Angel

You got to take your baggage by your self and elevator is vey small

Friends_and_family Family

2/10

Poor

11 Mar 2020

Carlisle

did not honor expedia price.Power surge ruined computer screen, No soap or towel.
horrible-note complaint book is right there at check in-three complaints, no answer

Business Self

6/10

Pleasant

27 Aug 2019

Verified traveler

El Hotel tiene buena ubicación, es limpio, pero la cama era muy pequeña y sólo había una toalla en el baño cuando la habitación que reservé era para dos personas; eso fue lo único que no me gustó.

Business Partner

8/10

Excellent

17 Aug 2019

Donald

A pleasant stay

The hotel room is clean and the staff were very accommodating. The breakfast was fantastic; very diverse style of buffet to accommodate just about every desire that someone would enjoy eating. I would return to this place without any hesitation. Parking can be a bit difficult if you have a full sized pickup, like we did, but there is an overflow parking lot nearby that the hotel has to accommodate larger sized vehicles.

Friends

8/10

Excellent

31 Jul 2019

Verified traveler

I admire how they have a system to save energy; the only issue is that it made it complicated to charge my cel. phone, because every time I left the room the electricla energy turned off.

Business_and_leisure Friends

6/10

Pleasant

09 Jul 2019

Jose

Overall OK but could be better

The good: A/C was cold and consistent, room was large and quiet, breakfast buffet had a nice selection of foods, pool was clean, wifi was available.
Could be better: the bed (king size) was hard, the toilet area in the bathroom left no room for your legs, the wifi signed you off if you weren't doing something every minute requiring you to sign back on with user ID and password, coffee was served cold at breakfast.

Partner

8/10

Excellent

31 May 2019

Douglas

Good....

The hotel was basic and fine for an over night stay.

10/10

Exceptional

30 Apr 2019

Lesther

Good option

Very good option in Tapachula.

Partner

10/10

Exceptional

24 Apr 2019

Rico

Clean, good pricing, good location. Good rooms.

8/10

Excellent

15 Apr 2019

Verified traveler

It was nice but a bit too noisy, the staff helped us a lot

Business_and_leisure Partner

4/10

Poor

13 Feb 2019

Verified traveler

My favourite hotel in Tapachula. Excellent location, n8ce staff and good bed & breackfast.
This particular visit, not good. I reserved two bedrooms on Expedia, only one reservation awaited us at the desk. Lucjly there were other rooms available.
No towels and no hot water. Requested towels one hour ans a half before getting them. Hot water, someone turned the pump off for over 12 hrs no one noticed

Business Partner

8/10

Excellent

15 Jan 2019

Verified traveler

The attention is good the place is clean. The food is good too

Friends_and_family Family_with_children

8/10

Excellent

06 Aug 2018

Luis

Horrible towels this time

The towels were horrible this time around. The staff and service was good.

Family

4/10

Poor

15 Jul 2018

Verified traveler

Convenient for one night stay, safe car garage.

Room had a stron smell I couldn't decipher, some chemical perhaps. Climate control was poor and window coverings in our room let in street light. Also I booked a room for 3 and we got 2 full size beds, not one full and one queen as I had selected.

8/10

Excellent

01 Jul 2018

Andre

Nice hotel with parking available

Nice and easy to find using waze. We had a great weekend and we even decided to stay for an extra night

10/10

Exceptional

23 Jun 2018

Brittany

Close to the center

Close to the city, modern convenience, and friendly staff!

10/10

Exceptional

17 Jun 2018

john

only bad thing was food it seemed to come way down. except for the breakfast buffet.

10/10

Exceptional

18 May 2018

Verified traveler

Excellent meals in the restaurant. Nice staff and service.

6/10

Pleasant

09 May 2018

Verified traveler

It was a good location, good service

8/10

Excellent

01 Apr 2018

Luis Fernando

Nice retro hotel. Great breakfast Buffett. Pleasant staff.

10/10

Exceptional

14 Mar 2018

Verified traveler

Very nice hotel, good service, and a central location.

8/10

Excellent

21 Apr 2017

Ricky

Stay at HSF.

Exactly what I needed. WiFi was at times slow but was satisfactory when I had class.

8/10

Excellent

03 Apr 2017

Jose

Nice Hotel in downtown

Hotel staff very nice, the Hotel is located in a good place to move in downtown

8/10

Excellent

07 Feb 2017

Juan de Dios

Good place to rest

Hotel has the conveniente of an on site Restaurant

6/10

Pleasant

06 Oct 2016

Marlyn

There is a lot of noice and it was the weekend there is a club right next door so you can really hear and feel the music. Room very nice and clean the bed was really hard. Staff very nice and helpful.

8/10

Excellent

15 Sep 2016

Brooks

Convenient and great breakfast

Overall the hotel was nice. Breakfast buffet was excellent. However I did break the only piece of gym equipment while I was there. It was very unsafe. Also ordered room service both nights. It arrived late and cold.

6/10

Pleasant

08 Sep 2016

Robert

An affordable 2 star hotel

Stay was good. Doors to rooms were hollow and weak. Price was affordable. Pool was ok.

6/10

Pleasant

25 Jul 2016

Verified traveler

Convenient Hotel

The Hotel was passable, clean rooms and a not bad location.

10/10

Exceptional

23 May 2016

Verified traveler

Nice hotel in the middle of town.

With a touch of traditional mexican sleeping, San Francisco is a great place to stay at.

4/10

Poor

16 Apr 2016

Miguel

Gave A Second Chance, Result, More Disappointment

First time check in was horrible front desk was very rude. Room was not comfortable but the highlight was there was a great waiter at the restaurant who took great care of us and the food was good. So we try them again couple months later, this time restaurant staff and food are both bad and it cost more. I will never stay here again. A new girl was being trained at front desk, vet could not find my reservation so I gave her all the details she replies: \"Oh it is expedia, you are expedia people, let me tell you about her.\" She proceeds to rudely talk about me as if I am expedia and lets everyone else in line who is not \"expedia people\" go first because she needs time to finish talking. When she is done I notice bags are gone they tell me someone will take them to my room. I did not have pesos yet so bellboy got angry. Going to dinner I could hear him at front desk talking about me. At restaurant there was a nice waiter who exchanged money for us and food was good. He was the only nice person, others kept passing us, glaring, and talking about the bellboy's no tip because he did not want USD story. We tip bellboy in pesos on way back to room and he and front desk laugh at us to our faces. In room bed is not firm and bathroom so small you wet it entirely including towels when showering drain is not even in shower so this is known problem. We check out decide due to restaurant we will try again, it was not all bad. Well bellboy replaced the waiter, service and food was bad

6/10

Pleasant

08 Feb 2016

WEsley

Terrible beds

We stayed here for two nights and although it is a decent hotel for the area, the beds are absolutely terrible. It's like sleeping on a cardboard box. We had no remote for the TV, even though we asked to have it sent up. Only 2 towels for 3 people.

Family

10/10

Exceptional

09 Jan 2016

Verified traveler

Unexpected pleasure

Unexpected pleasure. Centrally located in Tapachula's downtown, easy walking to shops and local restaurants.

8/10

Excellent

26 May 2015

Verified traveler

NICE HOTEL GRAT FOOD

NICE HOTEL GRAT FOOD A BIG PARKING HAD POOL VERY CLEAN ROOMS

Family

8/10

Excellent

09 Feb 2015

Robr

chimar0215

Good location, good pricing for the area and our business needs,

8/10

Excellent

24 Jan 2015

CB

Saturday night in Tapachula!

The hotel was fine, room large and clean, bed comfortable, then around eleven o'clock we went to bed, but the Night Club opposite didn't. The noise rattled our ribs. At midnight my husband got up and asked reception to move us, which they did, the room was not as nice (smaller) and we could still hear the noise but we were so exhausted we slept.None of this was the fault of the hotel, but I would avoid it at the weekend.

10/10

Exceptional

07 Jan 2015

Verified traveler

Good choice

Very clean and spacious. Small pool area. Staff seem genuinely pleased to see you. Great breakfast buffet. Very good value.

6/10

Pleasant

19 Nov 2014

Verified traveler

Clean and well kept hotel, friendly staff but there is a chicken restaurant nearby and the room smelled like fried chicken all the time.

I would give it a 4 if it wasn't for the smell... and I love chicken but not as a scent in my room.

8/10

Excellent

15 Nov 2014

thomas

a quiet night

We stayed here for one night and it was fine. The bed was a somewhat hard compared to our pillow top mattress. The breakfast was great, the parking is safe and secure and our car was cleaned by the staff in the morning!!! That was a treat. There are beautiful displays of flowers around the hotel grown and arranged by the owner. The staff were very friendly and we will definitely stay again!

Family

8/10

Excellent

18 Oct 2014

Ron

Inexpensive and good. But not it's not the USA.

This Hotel is not for Americans that want to stay in America. But if you are travelling to Mexico, and want to experience the Country. This place is clean, everything works. but it's really Mexico.

8/10

Excellent

24 Aug 2014

kenster

Decent place to stay before going to Guatemala

PROS = Safe and secure place to stay; great free breakfast; not in the main area of town where it is super crowded and hard to get in and out of quickly; reasonable price; they have a pool for kids, they cleaned my CAR! ------- CONS = uncomfortable beds, neighborhood is sketchy, internet is very slow

10/10

Exceptional

06 Mar 2026

Henri

Habitación limpia . Personal buena atencion . Toallas y sabanas limpias todos los dias

Partner

6/10

Pleasant

24 Feb 2026

FABIAN

Creo que el hotel se ve un poco maltratado, un poco viejo, le falta pintura en general y la comida no fue de mi agrado, para mi gusto no tenia sabor, el personal amable y educado.

Self

8/10

Excellent

20 Feb 2026

Erika Lorena González

La habitación

Self

8/10

Excellent

16 Feb 2026

Oscar

Todo muy bien, el servicio y el desayuno incluido en general bien. Mi única queja sería el ruido que hace el elevador cada que se pone en uso. Puede llegar ha ser bastante molesto para conciliar el sueño.
Gracias!

Business Self

6/10

Pleasant

14 Feb 2026

Ivan

Es solo un hotel de paso y cobran como si fuera uno de lujo, para empezar no encontraban mi reservación, las habitaciones tenían un olor a húmedo como a viejo, los climas se apagan si quitas la tarjeta y tardan en enfriar, ah sí y las luces no encienden si no pones la tarjeta en el guarda tarjeta del hotel, no había café para hacer tuve que ir a pedirlo a recepción, tampoco me dieron toallas para las habitaciones también tuve que ir a pedirlas a recepción, las llaves del lavabo y la regadera están al revés y uno se confunde para donde cierra y para terminar el estacionamiento es pequeño, no vale pagar lo 1550 por la habitación King, aparte que su tele es pequeña y su control de la TV es viejo y ni funciona bien a larga distancia, el wifi no llega hasta las últimas habitaciones, el buffet no es variado, así que tienen mucho que mejorar.

Business_and_leisure Family

10/10

Exceptional

08 Jan 2026

Leonel

La Sra Patricia y Srita Areli las que se encargan de limpieza de las habitaciones, son excelentes, recepción Srita Laura muy buena atencion así como meseron atentos

Leisure Partner

8/10

Excellent

14 Dec 2025

Gabriel

No funcionó bien el aire acondicionado.

Business_and_leisure Family

10/10

Exceptional

13 Dec 2025

Juan

La habitation muy limpia, el personal muy amable

4/10

Poor

05 Dec 2025

Andrea Libertad

La recepcionista del turno de la tarde súper chocante, nos dieron primero una habitación que no servia el aire acondicionado y luego nos cambiaron pero no nos habían puesto ni toallas

Leisure Family

4/10

Poor

27 Nov 2025

Idiosbel

No me gustó que la lavandería estaba rota

8/10

Excellent

21 Nov 2025

Esmeralda

Todo bien gracias