Name: SureStay Studio by Best Western Pensacola
Address: 7230 Plantation Road, Pensacola, 32504, US

10/10

Exceptional

30 Jul 2026

Bambi

The staff was great! However the room as not clean. The floors were dirty and so was the kitchen area. The beds were clean though.

6/10

Pleasant

27 Jul 2026

Erika

The kitchen utensils are old and dirty. The pool is too small for the amount of guest. The breakfast was pretty terrible. Otherwise the place was quiet, no issues with other guests.

8/10

Excellent

27 Jul 2026

sukhada

Breakfast was terrible.. not worth for the money

10/10

Exceptional

25 Jul 2026

ROBERT

Clean the lobby during breakfast. It should be easy to do since it's the only time it's really used. I see trash everywhere especially when children are left unattended to eat in the lobby.

4/10

Poor

24 Jul 2026

Trisha

They did not return my deposit

2/10

Poor

22 Jul 2026

Jill

Super old. Bed creaked. Glad it was only one night.

10/10

Exceptional

21 Jul 2026

ana

Everything was clean, personal was so respectful.

2/10

Poor

21 Jul 2026

David

It was awful dirty. Inside the sheets felt like it sand from the beach. The hotel isn’t very very clean

Friends_and_family Family

2/10

Poor

17 Jul 2026

Rene

Dirty room

Family_with_children

4/10

Poor

08 Jul 2026

Airiana

It was alright. The bed was comfy, but

6/10

Pleasant

05 Jul 2026

Joseph

The bed was awful we were told we were getting 2 queen size beds an got 2 full size beds that felt like concrete and a pull out piece of metal to sleep on also was told we were going to get a twin size roll away bed an did not had to clean the bathroom when we got there it was not what we were told I was very disappointed in the comfort and the was told full breakfast no it is not next trip I will be looking for something different

Family_with_children

2/10

Poor

03 Jul 2026

Nelly

As soon as you get in the cigarette

2/10

Poor

03 Jul 2026

Timothy

When I walked in the room I walked right out. I did not stay

Partner

10/10

Exceptional

26 Jun 2026

Nakeria

Great place to stay if ever in Pensacola, Florida again I would love to stay there! it’s clean, comfortable feel home.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Tawana

Very clean property and I would stay again

Partner

10/10

Exceptional

14 Jun 2026

Ricoh

The front desk lady was excellent.. I don’t know her name but she was a black women an she was very helpful..

Family_with_children

10/10

Exceptional

13 Jun 2026

Jessica

Only stayed for a night for a pass through but the kids definitely wanted to stay for the room!

Family_with_children

8/10

Excellent

13 Jun 2026

Rebecca

It was a good trip for 2 days

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Christine

Even though the area isn't the greatest, the rooms are wonderful and big. The staff was very accommodating and nice. The breakfast should not be called breakfast. It was the most minimal that I have seen. The coffee was awful. We stayed for a week and were very comfortable.

Partner

2/10

Poor

09 Jun 2026

Luis

I booked for a 2 night stay June 7-9. I called on the 7th and told them I would be arriving late. We didn’t arrive until 3:30am on June 8th.
The first room smelled extremely bad of cigarettes. I told the front desk and they switched us rooms! The next room was so better! We found stains on the sheet and a bug crawling on the pillow. The rooms look nothing like the pictures when booking! The pull out couch is extra old and worn down! It was extra late so I just wanted to sleep. Woke up after only getting maybe 2 hours of sleep on and off to go to the front and let them know the situation and the morning guy was not helpful! He was very rude and didn’t care. Said he already switched us rooms once and that he didn’t know what I was talking about with the smell. It’s not my fault he’s immune to that moldy old cigarette smell. I didn’t even want to bring in my luggage or even take a shower.
This place looks and feels like people come here to do drugs. I wanted to check out and only stay the one night and he wouldn’t give me a refund for the other night! I only stayed at this place for less than 6 hours and was charged for 2 nights!
I ended up having to book another room somewhere else and finally shower off this horrible place. I have all the pictures of how there “clean” rooms look.

Friends_and_family Family

2/10

Poor

31 May 2026

jesus

alot of roacheas

Family_with_children

6/10

Pleasant

25 May 2026

Sree Naga Vamsikrishna

It is good, but the breakfast has no options, either live with bread or croissant, not a great one, and is very limited, dont think we have ever seen its refilled.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Theresa

Nice place. Staff helpful

Partner

2/10

Poor

12 May 2026

Tenelle

I truly disliked my stay here and even checked out two days early, no receipt was given upon my check out to close out my stay or nothing. The rooms need a serious upgrade. The floors buckle when you walk on them, dishes out dated from the early 90’s, sofa dirty, unpleasant odor (I had to purchase a candle), and rust all over the bedside lamps. The staff disconnected and not inviting.

Self

2/10

Poor

10 May 2026

RICARDO

Please do not stay at this place; it is very dirty. The bathrooms smell like urine, and generally speaking, it is not clean. Furthermore—and this is the worst part—there are cockroaches. When we turned off the lights, I saw something on the desk, and when I turned the lights back on, there were tons of cockroaches.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Nancy

Continental breakfast, warm, friendy staff, quaint property that feels like you are guests of a family oasis. Walking paths through the buildings and pretty plants, outdoor areas to chat, wander, and picnic. Pool is clean and upkept. A bonus is that there are games and books to borrow in the lobby!! Do remember a pot and pan for making meals in the full kitcken! We have another graduation in two years & four years and will likely book again! We would highly recommend this property.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Gerard

Location

10/10

Exceptional

03 May 2026

Seiger

The room was great and clean! The staff weren’t the friendliest but other then that it was great and would stay again

Partner

4/10

Poor

01 May 2026

Isabel

Mediocre at best, not cleaned properly , in a rough neighborhood.

Family

10/10

Exceptional

27 Apr 2026

carrie

Nice room, theres no hot tub though

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Mustafa

Me and my wife loved the stay

Family

10/10

Exceptional

16 Apr 2026

Leslie

Full kitchen with table and chairs came in handy!

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Devon

Stayed with 6 people total. Plenty of room, quiet, clean and enjoyable.

Family_with_children

10/10

Exceptional

11 Apr 2026

Ronald

Could be cleaner, but it was acceptable. Staff was very friendly. Breakfast was done but 8:30 so why even offer it?

Partner

6/10

Pleasant

05 Apr 2026

Jack

Lots of litter outside and the bathroom and kitchen weren’t very clean. Microwave was disgusting.

Family_with_children

6/10

Pleasant

05 Apr 2026

Jacob

The property need a little more parking spaces..

Partner

10/10

Exceptional

05 Apr 2026

Jonathan

Great staff, clean and safe property, and excellent rates.

Friends_and_family Friends

6/10

Pleasant

04 Apr 2026

Brielle

It was cool but nothing 5 stars

4/10

Poor

22 Mar 2026

Dylan

Staff was friendly and the room was spacious. That’s all the positives I have. Room was poor quality for the price. Disappointed as we thought we were paying for a premium room. Property is older and the floors and beds squeaked. We had someone knock on our door twice at 3 AM and again at 7:30 AM. Staff shrugged us off telling us there’s a bar close by and they probably had the wrong room. Not the experience we had hoped or paid for.

Family

8/10

Excellent

15 Mar 2026

Lakreasha

Room was nice And spacious and I love that you have a full kitchen! However my only complaint was the floors needed to be mopped but everything else was clean and I'll definitely stay again when I visit! Front desk staff and amazing as well and friendly!

Family_with_children

10/10

Exceptional

14 Mar 2026

Argelio

Buena estancia

2/10

Poor

13 Mar 2026

Asia

The room wasn't clean i booked through Expedia and I checked out the same night I checked in which was march 9-12 . I didn't stay but 2 hours and left right away because of the poor condition of the room and the smell . Expedia now sure stay doesn't want to refund me my money back for the two nights that my kids and I DID NOT stay there . I don't know what to do but I will say it's better to book straight through instead of through Expedia because they will not give you your money back if you end up not liking hotel of choice ! There were people/stragglers walking around on drugs and people drinking outside , the Spanish men were whistling at my underage 10 year old daughter and myself , we were very uncomfortable.

Family_with_children

2/10

Poor

06 Mar 2026

Jennifer

They won't allow you to have any visitors smh it's just crazy because I don't drive so I have family and friends that pick me up and I take forever to get ready for anything and so most of the time my ride knocks on my door and I ask them to come inside for a minute until I'm finished getting ready and they literally kicked me out for my sister coming by, my ride that brought the rest of my luggage back because I had forgotten something in the car and then that evening I was hungry and my friend came and took me out to eat because working out of town I don't get to see anyone much anymore. Then next morning I had to have a ride run me to dollar general to load my card because I like to book online since you save and get better deals. It's insane to pay for a whole suite but can't have company to visit cook dinner for them or watch a movie or even pick you up to give you a ride places while your in town smh just completely insane to be treated so badly and then my friend is a hard working construction worker and older and yes his clothes are pretty much worn from working in them and they accused him of being a homeless man!! I mean the nerve of the hotel owner when my friend actually is very wealthy just isn't a materialistic person. Very sad and shame on this hotel very very unprofessional

10/10

Exceptional

01 Mar 2026

Seiger

The room was very clean and very spacious, the staff was nice enough!

8/10

Excellent

28 Feb 2026

Tracy

My stay was very pleasant and comfortable.

2/10

Poor

25 Feb 2026

DANIEL

The staff was rude inconsiderate and argued with me and then she canceled our reservation and said they would credit our credit card the full amount of payment. She did not credit my card yet. We drove nine hours to get to the hotel , At 8 o clock at night we had to look for another hotel.l It cost us $ to stay .l want credited back to my card,

Partner

4/10

Poor

24 Feb 2026

Edward

The shower wasn’t draining when we got there, but they did come in quickly and took care of it. The room could have been cleaned a lot better than it was. The bath towels were quite small.

Partner

2/10

Poor

24 Feb 2026

Michael

Dirty room & I was approached by one of the employees who made inappropriate comments to me . I don’t suggest this place to anyone

Self

6/10

Pleasant

21 Feb 2026

Amber

Super friendly staff, really cool layout with unique rooms. Toothpaste and hair from the last guest in the bathroom, stove and kitchen drawer that I don’t have been cleaned in years made this a bummer.

Family_with_children

2/10

Poor

21 Feb 2026

Miranda

Stay FAR away from this hotel. And honestly hotels.com. I have low expectations for hotels, especially when I pay 600$ for 6 nights. We checked in and the room was filthy. The walls are disgusting. Surfaces sticky, dusty, crusty. No toilet paper on the roll. A used pillow case in the shower. Mold on the drains for the shower and sink. Mold on air vents. The couch was stained and had holes. Appliances and cabinets disgusting. Roaches.

We booked this room for my family of 4 including two small children. We had to go buy disinfecting wipes to clean the place. Hotels.com told me via phone that I could stay the one night and cancel the rest. I wait ed for confirmation via email (this was at 8pm) while I scrambled to find a new hotel. I never got confirmation so I reached out to hotels.com again and they said they had no record of me speaking to customer service. They were not going to refund me and we had to stay.We were going to change rooms but with the amount of stuff we had, and I am 9 months pregnant. We tried to live with the mess they gave us. I imagined all rooms were of this nature. This isn’t one missed cleaning.

The kitchen had literally 2 plates, 2 bowls, 2 sets of silverwear. No baking sheets. One pot. We booked this for the use of the kitchen. I put my reservation for 4..why were there not 4 sets of things. No cups at all.

Today we tried checking out where I waited for 15 mins and no one came. Breakfast consisted of mini muffins, yogurt, toast, bland cereal.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Heather

Exceptional staff, beautiful and comfortable rooms that were clean and refreshing, a good location where I could walk to shopping and to the garage when my car broke down, I would give six stars if I could; I am thrilled and delighted with my stay and can't thank them enough for the welcome respite.

Friends_and_family Friends

2/10

Poor

15 Jan 2026

Pat

Vero old, worn furnishings. Entrance is down an alley.
Breakfast was coffee and a small muffin wrapped in plastic. we ate elsewhere. The beds were good.

4/10

Poor

21 Dec 2025

Marquita

The room had roaches. The couch was old and ran down. Needs remodeling. I complain and the only thing was done someone came in with a can of roach spray and sprayed

Partner

10/10

Exceptional

21 Dec 2025

George

Everything was great.

Leisure Partner

2/10

Poor

08 Dec 2025

Shawn

They charge a pet fee and a deposit. When i checked out they kept my deposit for 'pet damage'. My dogs didnt damage anything, when questioned about damage was told 'damaged by pet hair'. What!? Evidently them having to wash all the bedding and sweep and mop the floors is considered excessive cleaning and grounds for keeping the deposit. Do not stay here if you have pets with hair, they will charge you a pet fee, which is fine, then keep your deposit cause your dog left fur on the covers.

6/10

Pleasant

23 Nov 2025

Jennifer

The hot tub was closed. The property is not quite as nice as the photos showed. The breakfast had no hot food options other than toast.

Leisure Family

8/10

Excellent

16 Nov 2025

Lindsey

The stay was good! The hotel had a weird smell but could have been the ac units it’s an older hotel. As far as cleanliness it was not anything special could have used more of a deep clean. But for out trip it worked out for sleeping purposes. We did not use the kitchen. What’s amazing is they allow pets, and the sizes we did not feel bunched up and its was comfortable for the weekend. Staff was great when we went there for extra towels. Overall we had a good stay and we would return because it was in a great location near the university.

Business_and_leisure Pet

4/10

Poor

13 Nov 2025

Rick

Room was not like pictures. The place is ran down, tv didn’t work in upstairs bedroom. Smelled musty. Ceiling fans were filthy. Furniture was beat up and dirty.

4/10

Poor

10 Nov 2025

Shirley

The main reason I picked this hotel over others was the hot tub. Being a senior, I looked forward to relaxing my muscle after a long flight and maybe enjoy some swimming. Unfortunately, the pool area was closed off and the hot tub drained. When I got into the room two of the lights didn’t work, the kitchen faucet constantly dripped and I got the pleasure of killing a few roaches all within 5 minutes. I also didnt notice until the next day that the comforter on the bed was stained. After 3 days of no room service, I had to locate a maid and ask for towels and toilet paper. While close to the freeway, airport, food, and shopping, there are many other hotels on plantation rd to choose from.

Leisure Self

10/10

Exceptional

10 Nov 2025

Jean

Excellent in every aspect

Leisure Partner

2/10

Poor

07 Nov 2025

CAROL

Kitchen had almost nothing...2 spoons, 2 steak knives, 2 mugs. No pots and pans, bowls, etc. Only 2 chairs at table. Supposed to be a room for 4 people but had to ask for towels, wash clothes, etc. Breakfast had bread for toasting, 2 kinds of mini muffins, apples, and 2 kinds of cold cereal. Pitcher of milk was soured. There was juice and a few oatmeal packets. Last time we stayed here there was a full hot breakfast! not so this time.

Leisure Family

2/10

Poor

30 Oct 2025

Jon

Hot tub was not in service as was promised.

Leisure Self

10/10

Exceptional

22 Oct 2025

Devon

We enjoyed our stay here. We had 4 children and 2 adults and it was comfortable. Could use some updating and more cookware options.

Leisure Family_with_children

4/10

Poor

06 Oct 2025

Johanna

Not clean, stingy on linens, utensils, chairs, etc.

Leisure Family

6/10

Pleasant

04 Oct 2025

Nickole

Convenient for travel. Floors were dirty, breakfast was subpar. Shower took a while to get hot and low pressure.

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Mitchell

Clean convenient place for Pensacola. Traveled with dogs and they were great about it.

Recommended

Leisure Pet

6/10

Pleasant

06 Sep 2025

Colby

Average

Per-friendly, nice pool and hot tub. Not the best room. Fixtures and television were very dated. Bathroom needed to be much cleaner.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

diane

Family trip to FL

Fantastic value - close to restaurants and shopping and theme parks. Quiet building.

Business Family

2/10

Poor

28 Aug 2025

Leeann

I felt the hotel was to far back and a little lonely.

Leisure Family_with_children

4/10

Poor

25 Aug 2025

KRISTEN

For the price of ~$100/night, this place was worth about $20. Limited parking, including having to walk between close-set buildings 2 and 3 with mossy sidewalks to get to a room in the back of building 7, by the wooden fence, was a challenge. The \"breakfast\" was a cheap continental with stale bread for toast, coffee and juice, instant oatmeal packs, old mini muffins, and apples wrapped in plastic wrap. The room was dingy, with sticky cabinets, outdated furniture, food-encrusted pull-out couch, scratched vinyl floor, metal box under the mattress, and a rusty tub. Oh, and the guests on the balcony above us were smoking weed. I honestly cannot think of anything good to say, other than the reception staff was friendly.

Leisure Family

8/10

Excellent

24 Aug 2025

Jennifer

The property was a good value just not in a real inviting environment around it

Business_and_leisure Family

10/10

Exceptional

22 Aug 2025

Lynn

We had a great time

Business

6/10

Pleasant

21 Aug 2025

Robert

Meh, Not a 5 star stay

Check in was great and representative was very nice and helpful.

Room was dirty, the cleaning crew forgot bath towels, room seem to have moisture build up on walls, floor, etc.

Self

10/10

Exceptional

20 Aug 2025

Rebecca

Property was a little run down. We loved the space in the room and the setup of the King Suite. We loved having a full size fridge. The dishwasher was full of dirty dishes. The TV was cracked. The floors were squishy and had big dips/holes under the laminate. The counters were sticky. Had to ask for towels daily to shower. Checked in as a family of 4 and only could get 3 towels at a time... made no sense. Never had a hotel be so stingy with towels. Breakfast was hardly that. Cereal and yogurt. No proteins like egg or sausage. Not a bad stay. Would stay again for convenience and space.

Leisure Family

2/10

Poor

11 Aug 2025

Jaime

Stay away

Very creepy environment outside hotel. People walking around smoking and staring at us while walking to our room. Hardly slept because we were afraid they naught brake into our vehicle. Empty parking lot but room farthest in back away from the parking lot. Room had Dirty floors and roaches.

Partner

6/10

Pleasant

05 Aug 2025

Kelsey

The first room we were put in was awful. The hot water heater made a loud clanking noise when it ran, it wasn’t clean, and there were no utensils. We complained a couple hours after checking in and were told we should have complained sooner. Regardless, they moved us to another room because of the noise. It was much better but still was missing dishware and a toaster. The pool was gross but warm. The beds were comfy but creaked a lot. Overall it was sufficient for what we needed but could have been much better.

Leisure Family_with_children

2/10

Poor

02 Aug 2025

Andrew

We booked it but couldn't stay because it smelled bad and it was very dirty.

2/10

Poor

31 Jul 2025

Shantelle

DO NOT STAY HERE! IT IS NOT A 8.0 QUALITY PLACE!

We’re not a confrontational family & we try to see everything with a positive outlook, that is why we attempted our 3 nights. We checked in on a Saturday & I knew I had more children with me than what was booked originally because the 3rd party booking only allows so many to be added. So during check in I discussed this with the man & asked if that was an issue, he stated no it wasn’t. He had me write just the adults down and stated that our children didn’t count just adults. Next issue, they wouldn’t allow my husband to use his credit card for incidental charges. Which was weird because I’ve booked several rooms or my husband has and we’ve both used our different credit cards. The gentleman said we could give him $100 cash deposit for incidental hold and upon check out it would be returned. We agreed and asked for a receipt - they refused to provide a receipt for the deposit. We just traveled from TX with our children & a premie, so to our mistake we obliged due to our exhaustion & our children wanting to be done riding in a car, though it seemed like a really shady business practice. When we arrived at our 1st room it smelled of heavy marijuana, the sheets were disgusting, there was dead roaches on the floor, & in the fridge there was rotting food. We switched rooms however it only continued to go downhill from there. Everything from the room being infested with bed bugs eating our family alive, stolen money, and police were called. Read remaining review on Google!

Friends_and_family Family

4/10

Poor

31 Jul 2025

Bella

Deposit you womt get back

I arrived and had 3 kids had got a call from my booking with another hotel and it was out of rooms so emergency stop we had to find a place to stop after 7 hour drive i booked and stayed one night and they charged a $100 deposit fee and we never got back and all we did was sleep and left .

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Carlos

Excellent staff, good mattresses,

10/10

Exceptional

24 Jul 2025

Ruth

Hotel room is spacious with functioning full kitchen. Grounds quiet, small and pool available. Breakfast is slim with choice of cereal, danish, toast, jogurt, juice and coffee. Plenty of restaurants under 5min with vehicle. Staff pleasant and helpful.

Business Self

10/10

Exceptional

24 Jul 2025

Hector

Dirty walls. Need some deep clean

Friends_and_family Family

2/10

Poor

21 Jul 2025

Jason

I was bit by bed bugs complained to staff they said management is out of town. I checked out immediately and plan to contest charges

Business Friends

6/10

Pleasant

18 Jul 2025

Verified traveler

Needs bedcloth urgent refurbish and better cleanup

Bed cloth dirty not only the bedspread in the main Queen bed but also the bed couch which is old, noisy and when we opened to use it found the cover sheet to be dirty with yellow stains. Bed floor was nasty, bring slippers or your foot will became black just by waking inside the room. TV remote was only able to power on /off and increase/decreaae volume, not changing between channels. Shower got plunged during stay. Breakfast is white bread with jelly, yogurt and cereal. Other.than that is ok

Friends_and_family Family

4/10

Poor

17 Jul 2025

Erica

Not what it seems

I’ve stayed at this property before but these last 2 visits have shown me to go elsewhere.. the property LOOKS nice but the rooms are not cleaned properly and that can be a health hazard. Last year we found a syringe in our room and this year there was fecal matter all on the under carriage of the toilet and part of the seat, also there were black spots on the covers and the bedding was on backwards. The kitchen was not clean, certain supplies were missing and the shower curtain looked like it hadn’t been changed.. it just was not a good experience this year. They did offer to move us but I declined this year , I was afraid of what to find next.. just too much and they did not offer anything else .. no money off the stay or anything.. also beware of the homeless walking through the property .. oh and the breakfast, don’t waste your time.. they had things like muffins and apples .. no waffles, pancakes, eggs or anything and the yogurt machine was broke. And my baby was bit by something IN THE ROOM.

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

Verified traveler

Need to improve cleaning

Low cost hotel so no big expectations. Staff is good. Unfortunately bed cloth was dirty, not only in the main bed but also in the bed couch that when was opened was found to have a dirty cover with yellow stains and rest of old food. Room floor was also dirty, forgot to bring my flips and I regretted. Beds are noisy. But again for the price is not bad.just need to fix the serious problem with cleanliness.

Friends_and_family Family

4/10

Poor

14 Jul 2025

Victoria

The manager of the property was kind and professional the other gentleman on the other hand, I found to be rude. When it came to requesting fresh towels and an extra blanket, I was questioned every time as a paying customer, I’m paying for all the amenities that comes with the hotel. The continental breakfast could’ve had more to offer besides toast and little muffins and there was no juice, it had ran out. All I can say is good thing I rented a room with the kitchen. I ended up cooking breakfast during my stay unfortunately that met me spending more than I had expected. There were no utensils I had to buy those. The only plus about the hotel was its convenient location.

Leisure Family_with_children

10/10

Exceptional

14 Jul 2025

Ricky

Overnight Stay

We only stayed one night on our way to PCB but this was a great place to stay if anyone traveling to Pensacola.

Friends_and_family Family

4/10

Poor

14 Jul 2025

Tabatha

Bed was extremely uncomfortable, the bed frame creaked loudly if you were just laying in the bed breathing.

It was clean and spacious.

Leisure Family

6/10

Pleasant

14 Jul 2025

Casey

It felt like they were lacking.

The hotel is great but it seemed like the cleaning service was lacking. The sheets and pillow cases had stains on them. The fitted sheet for one bed was too small. It kept coming off. The floor felt dirty. Only a partial roll of toilet paper. No extra roll and we had 3 women in our room so that wasn’t going to work. The guy at the desk was very helpful and got another roll for us.

The breakfast included apples, two types of cereal and blueberry muffins, and toast.

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Samantha

It was nice

4/10

Poor

11 Jul 2025

Verified traveler

Not great

Everything was dirty

Friends_and_family Family

4/10

Poor

10 Jul 2025

Christopher

internet did not work in room 114. Internet tech said this room had an issue for a while. False advertising without discount when I confronted the front desk on checkout. No fix or discount - just wasted my time trying to get it working.

Business_and_leisure Partner

6/10

Pleasant

07 Jul 2025

Cierra

Overall our stay was pretty decent! I will say that the staff especially one of the women who worked at the front desk who was trying a new employee was pretty unprofessional, and was cursing while talking/training the other individual while children were around during breakfast time. She also wasn’t that friendly/inviting when I interacted directly with her. Aside from this, the beds seemed a bit lumpy and layers/pads I would assume under the sheets.

Overall, the rest of the staff was nice and interactive. The location was okay, there seemed to be a lot of other hotels/motels around and a lot of homeless people and parked semis.

Thanks for having us!

2/10

Poor

07 Jul 2025

Nancy

We had a terrible experience during our stay. The room had a foul smell, and the floors were dirty. Both the kitchen and the dishes were in poor condition. The furniture was very old, and whenever we moved the bed, it made a lot of noise. Additionally, the pull-out bed had stains on it. As a result, we did not get a good night's sleep.

Leisure Family_with_children

4/10

Poor

05 Jul 2025

James

We didn't stay past check-in.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Michelle

This was the first place I loved and will use again. Room was big and clean.

Leisure Family_with_children

6/10

Pleasant

04 Jul 2025

Josh

Decent Place

Spacious room with nice kitchen and dining table. Layout of property was nice. Breakfast offerings were okay (no warm foods). Pool and hot tub nice for family. The fold out bed had sand and crumbs on it and found some edges of room not fully clean.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Claudine

Everything was good except I expected a better breakfast.

2/10

Poor

29 Jun 2025

Abigail

50 Shades of Nope
We booked a room listed as family-friendly, for 3 people and were welcomed with exactly 2 of everything—2 forks (no spoons!), 2 tiny bowls, 2 chairs, 2 cups, 2 hopes, 2 dreams. It felt like we were intruding on a romantic getaway meant for a couple with small appetites.
The couch was a battered relic of better times and that was all before we discovered The Stain. Yes, that kind of stain.
There was no hand soap. Anywhere. We were just raw-dogging germs.
The listing also said paper towels would be provided. Adorable. Not only were there no paper towels, but when we asked, they casually informed us they “don’t provide those anymore.”
A corner of the bed had been chewed—and we are praying to every deity that it was by a pet. Judging by the 2 pieces of mysterious kibble in the freezer, we wouldn’t be surprised if it still lives there.
The kitchen provided us with dirty pans, and utensils that had clearly been used. Even the floor was specifically, a gritty, sandy, unclean one.
The bathroom door wouldn’t even latch. And the complimentary breakfast? Was… not.
Now, for the grand finale: on the last night, our toilet decided to re-enact Old Faithful. It gurgled, clogged, and completely surrendered. When we notified the front desk, we were handed a plunger that was so dysfunctional it probably belongs in a modern art exhibit. The toilet won. We accepted defeat.
And just to seal this unforgettable experience, the comforter had blood on it. That’s not a typo.

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