Name: Hampton Inn Pensacola-Airport (Cordova Mall Area)
Address: 2187 Airport Boulevard, Pensacola, 32504, US

6/10

Pleasant

26 Jul 2026

Dewayne

You have ti pay to park even if you are staying their about $10 a date

6/10

Pleasant

20 Jul 2026

Aubry

All of the staff were nice, other than one who seemed like they could be a supervisor or manager. They seemed bothered or too busy when I had a question about checkout. Our room smelled terrible and the hotel felt old and dingy. This was definitely a much lower quality location than the price reflected. Also, there must’ve been a leak issue or something in the room across the hall from ours. Someone was running a shop vac in the bathroom area (with the room door open) for quite a while at nearly 11pm. We had to be up at 4:30am the next morning, so that was inconvenient to say the least.

10/10

Exceptional

16 Jul 2026

meagan

.

Pet

10/10

Exceptional

16 Jul 2026

Laura

All of it

Partner

6/10

Pleasant

12 Jul 2026

Mary E

If you book for more than one night they do not service your room. Bed won’t be made, no towels, no coffee given. This has happened to me twice so no accident. I went to the desk about it and they were not willing to make any amends. Their breakfast is always nice.

Self

10/10

Exceptional

07 Jul 2026

Phu

Very clean quiet inn, nice staffs

Family

10/10

Exceptional

07 Jul 2026

Brian

Always a perfect stay when using the airport!

Self

10/10

Exceptional

05 Jul 2026

Kristian Kyle

clean room

Pet

6/10

Pleasant

29 Jun 2026

Amy

The room was clean and nice.
Breakfast is served 6:00 to 10:00. We arrived at 9:15 for breakfast. At 9:40 a staff member was looking around tapping her fingers on a table, seemed irritated we all were still in there eating. She was sweeping around our area and others as we were eating. I was getting a cup of coffee to take with me at 9:50 and they closed the doors to the food area. The breakfast was horrible, the patty sausage and cheese egg omelets. The real potatoes were seasoned and good. I understand the staff member wanted to get her job done, but rushing folks when breakfast hasn't ended, was ridiculous.

Friends

6/10

Pleasant

28 Jun 2026

Michael

The property is conveniently located near the airport.
The hotel seems well maintained, but someone had previously smoked in our \"non-smoking room\" and the smell lingered.
By 8:00 the breakfast was well picked over, so we decided to dine off site.
The parking fee is annoying - it seems clearly a money grab - and it includes an additional 10% \"service fee,\" plus a 7.5% sales tax - which added to the annoyance. There are a lot of great hotel options within a few miles - next time we visit, we will try a different hotel.

Partner

8/10

Excellent

23 Jun 2026

Dewayne

Vnkjughh

Self

10/10

Exceptional

20 Jun 2026

Kristi

Didn't find any vending machines where the signs said they would be.

Self

2/10

Poor

17 Jun 2026

Kenneth

My wife was bitten all over her body by either bedbugs or fleas. I sat on the sofa bed and had to move because of the odor-it smelled like a wet dog.
Also, while checking in the staff was more concerned about registering my car for parking than anything else, which was a $10 per night extra charge that i don't recall seeing on your website when i booked my stay.

Partner

10/10

Exceptional

12 Jun 2026

Glenn

Close to Airport with convenient shuttle service.

Family_with_children

10/10

Exceptional

08 Jun 2026

Donald

Some maintenance was being done on Saturday at 8pm for about 30 mins. A little noisy.
Hotel charges $10 per day for parking.. did not know that at time of booking.

Self

8/10

Excellent

07 Jun 2026

Ken

Great staff. There were 3 of us in the room. There was one bar of hand soap. 1 set of towels. There was not a complete set of bedding for the hide a bed.

Friends

8/10

Excellent

06 Jun 2026

Wanda

Clean room, friendly and helpful staff.

8/10

Excellent

29 May 2026

Kamesia

The staff at the front desk were friendly and courteous. There were no more parking spaces except for diamond members so we were told that we could park there. I thought that was pretty nice.

Self

6/10

Pleasant

29 May 2026

Mark

The thermostat in room 237 does not work. Annoying fan on high noise all night. There is a $10/ night undisclosed parking fee. The free breakfast opens at 6:00am and I had to be out the door before then. Also, time for a new mattress. The lumps are forming. Correct these items, combined with the hotel’s great location and this place will be 5 stars across the board. Mark

Self

10/10

Exceptional

28 May 2026

Ann

The staff were friendly, the room was clean and pleasant.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Deborah

Everything was wonderful! It was clean and the staff was great!

Friends_and_family Family

8/10

Excellent

17 May 2026

Ronald

Enjoyed the stay . Didn’t like that they charge for parking

Self

6/10

Pleasant

15 May 2026

catharine

The breakfast was satisfactory.The carpet throughout the hotel is worn and or dirty.Cant really tell.The wallpaper in our bathroom was peeling off the wall in many places.The blind in the room was broken.It was permanently down,There was no way to raise it.The window behind the blind was damaged.It had strange coloring on it. I reported it to the front desk. She said she would inform maintenance.

Family

6/10

Pleasant

10 May 2026

Linda

Did not eat breakfast there and it seems unethical to charge for parking on the property

Self

10/10

Exceptional

03 May 2026

Philip and Olivia

Our room was very clean, staff was professional and courteous, friendly, breakfast was fantastic! A job well done! Thanks!

Partner

10/10

Exceptional

03 May 2026

Rebekah

👍

Friends

4/10

Poor

01 May 2026

Michael

Broken TV remote and fridge Broken maintenance guys were unprofessional.

Self

8/10

Excellent

30 Apr 2026

Lea

Wonderful location near the airport and free shuttle was wonderful.

Family

10/10

Exceptional

27 Apr 2026

Jeremy

Clean and airport shuttle.

Self

10/10

Exceptional

21 Apr 2026

Timothy

Had to leave too early to get breakfast

Self

10/10

Exceptional

21 Apr 2026

Katrena

Everything was great!

8/10

Excellent

21 Apr 2026

Richard

It would be appreciated if the parking fee was disclosed plainly on the booking page. For what we paid it should have been included.
The hotel staff was great. Room was nice

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Stephanie

The front desk was very friendly and accomading, they explained everything that was offered and make my check in very fast.

Self

10/10

Exceptional

17 Apr 2026

Susan

It was across the street from the airport which was so convenient! They were very friendly and helpful.

Friends

10/10

Exceptional

17 Apr 2026

Eric

Breakfast pretty standard

Self

8/10

Excellent

17 Apr 2026

Andy

We had to leave for the airport before breakfast was served. We were disappointed first, that they charged for parking when most places around had free parking, and second that we had to pay a third party for parking rather than just adding it to the hotel charge. The room was comfortable and the staff was nice. Just kind of the corporate way to charge for everything.

Partner

8/10

Excellent

15 Apr 2026

Christopher

Everything was great but the hot water in my room was not adequate.

Self

10/10

Exceptional

12 Apr 2026

ELIZABETH

Wonderful hotel, rooms were clean, bed was comfortable, and breakfast was the best \"hotel\" breakfast i had seen. Staff was welcoming and polite.

Family

8/10

Excellent

10 Apr 2026

Claudia

Breakfast was good, place was spotless, shuttle guys are wonderful.

10/10

Exceptional

09 Apr 2026

Deb

Very nice property.

Partner

6/10

Pleasant

07 Apr 2026

Michael

Can't be more convenient to the airport. Room had a damp smell probably from the ac.

Partner

8/10

Excellent

06 Apr 2026

Don

Parking good,safe lit

Self

8/10

Excellent

04 Apr 2026

Yolanda

Yes and yes

Friends_and_family Friends

10/10

Exceptional

01 Apr 2026

Katherine

Great location for quick access to airport, clean and comfy room and the complimentary shuttle service was very helpful. However, our early departure (5 am) was before breakfast service started and the “grab and go” option mentioned at check-in wasn’t available.

Partner

10/10

Exceptional

30 Mar 2026

Tracey

Clean rooms; friendly staff; fast service

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Meranda

Loved the airport shuttle!

Family_with_children

6/10

Pleasant

29 Mar 2026

Scott

The hotel is definitely dated. The carpet is in really bad shape. The hotel had a musty smell. The bed was an old spring mattress that was uncomfortable. We were just passing through and it worked for the night.

Partner

10/10

Exceptional

25 Mar 2026

Justin

Beautiful rooms and spacious

Self

8/10

Excellent

23 Mar 2026

William

The hotel needs advertise.There's a $10 overnight parking fee for each night. We were cut off guard on checking into hotel.

8/10

Excellent

23 Mar 2026

Mary

Staff was very welcoming and airport shuttle driver was great! Room was spacious and well designed. Rug in room was frayed in one corner and was a tripping hazard.

Partner

8/10

Excellent

23 Mar 2026

John

They make overnight and multi-night staying guests pay for parking $10 per night. If they want to charge guests who park at their site and fly, that is one thing. But to charge guests that are just staying at their hotel is uncalled for, especially at the prices they charge.

Family

10/10

Exceptional

17 Mar 2026

Steven

The room was clean and big. Water did not get hot in the shower and water pressure not that great, but otherwise all good.

Friends_and_family Friends

6/10

Pleasant

16 Mar 2026

Liesl

The soap container was empty .

Partner

6/10

Pleasant

16 Mar 2026

David

The pay to park needs to end . If you are paying for a nights stay parking should be included as its always been .

10/10

Exceptional

15 Mar 2026

Randall

The staff was very friendly and accommodating. My room was spectacular! The room was very clean and free of any odors. The o ly issue I had was the hot water temperature in the shower. The temp was barely luke warm. I contacted the front desk and they sent the maintenence man up to check it out. He put his hand in the shower and basically said the water is hot. He told me thats the best it will be and left. The next morning I accidently turned the knob in the opposite direction than you normally would and found a spot on the dial where the water was hot like you would expect to be. So the problem worked itself out. The breakfast was very good and the staff made sure the trays were always full. I would definately recommend this hotel and will stay there again myself.

Self

10/10

Exceptional

07 Mar 2026

Barbara

Convenient location to airport when we arrived late. Staff were friendly and knowledgeable. Room was very nice.

10/10

Exceptional

23 Feb 2026

Susan

Amazing great place and great location.

6/10

Pleasant

20 Feb 2026

Eric

The room was OK. It was clean, but the blinds were broken and it had a bit of an odor. Once I turned on the AC, it seemed to clear it out.
Breakfast was a bit on the sparse side. I eat keto so it was difficult when the eggs only came on top of a bagel

10/10

Exceptional

20 Feb 2026

Cinthia

Room was comfortable and clean. Breakfast was good 👍

Partner

8/10

Excellent

19 Feb 2026

Jose Enrique

Good room, nice staff

Family

6/10

Pleasant

19 Feb 2026

Angie

The tv remote was missing and when they brought one, it only worked the one time.

Self

8/10

Excellent

09 Feb 2026

Charlotte

Room was clean. Older hotel, bed not comfortable. Had to pay for parking.

Leisure Self

2/10

Poor

02 Feb 2026

William

Room did not have warm nor hot water

Leisure Family

10/10

Exceptional

28 Jan 2026

eric

The room was spotless, the hotel was quiet and it was a relaxing two day stay!!

6/10

Pleasant

26 Jan 2026

Aaron

The staff could be a bit more hospitable. Very robotic but they definitely did their job. Also, the water pressure in the shower was very weak and the temperatures varied from tepid to cold. Thanks for listening and have a great day!

Leisure Self

10/10

Exceptional

23 Jan 2026

Jessica

The staff was friendly and attentive. The location was great! The room was very spacious, clean and comfortable! I will stay here again when I visit next time. Thank you for a great stay!

10/10

Exceptional

19 Jan 2026

Charles

Room was clean, sheets were crispy clean, decent place to crash for a night.

Business

8/10

Excellent

14 Jan 2026

Verified traveler

the room was clean. Lobby was very attractive. breakfast was good.

6/10

Pleasant

13 Jan 2026

christopher

House keeping did not clean my rroom

4/10

Poor

11 Jan 2026

Ramona

We had no hot water in the sink tap and shower was barely warm. Let staff know and they sent maintenance but the explanation was they were having problems with the pipes.

The carpet was filthy and sticky. Our socks were literally brown after one night of walking on it.

The staff was kind but were not able to make the water situation right. Not fun taking a cold shower 😒

Business_and_leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Velma

Professional staff and clean room.

10/10

Exceptional

04 Jan 2026

Britni

Our room was amazing!

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Jennifer

Totally enjoying

Leisure

10/10

Exceptional

27 Dec 2025

Sheamon

Awesome stay! Friendly staff. Clean room!

Leisure Self

8/10

Excellent

25 Dec 2025

Greg

Very friendly staff and helpful. The rooms and accommodations are very good. The only strike would be the breakfast offerings, or my review would have excellent.

Leisure Self

2/10

Poor

24 Dec 2025

Jessica

There was no hot water in the room we booked. We were informed that there is a block of rooms at the hotel that do not have access to hot water. The hotel knowingly booked the room without disclosing this information before hand. I'm confused at why rooms without hot water would be booked for guests at all. I dont think I'll be staying at Hampton Inn again.

6/10

Pleasant

24 Dec 2025

Kenneth

Room was ok. 1 out of 10..a 6..
BUT ...nothing was said until we arrive that we have to pay for parking..10.00 per day.. i wont stay at Hampton inns anymore if this is the new normal.. i will start going to its competitor..

Business Family

10/10

Exceptional

14 Dec 2025

Michael

The shuttle was perfect and the breakfast was convenient.

Leisure Self

8/10

Excellent

14 Dec 2025

Stacy

Clean room, comfortable bed, no complaints.

Leisure Partner

4/10

Poor

13 Dec 2025

Stephen

No hot water for a morning shower.
No maintenance guy to fix it for a few hours.
No alternate room where I could clean up.
They promised a full refund, which I do not yet have.

10/10

Exceptional

11 Dec 2025

William

The lady at the front desk was friendly

Business

10/10

Exceptional

01 Dec 2025

Dexton

Great

8/10

Excellent

21 Nov 2025

Bridget

Overall stay was good, airport shuttle was extremely convenient. It is not an ideal location if you wish to sight-see or travel around without a rental car. Lyft and Uber were cheap if you stayed within a couple miles, but ride prices raised exponentially once you went past 3 miles. There is a bus stop across the street from hotel, but buses ran late and transfer station is right next to the work release center in a sketch area.
Breakfast was fine enough, definitely greasy and you can’t expect carb free options every day.
Bathroom amenities were provided, but not fully stocked in room, and was necessary to request more for 2 people during a 2 night stay.
Staff was very nice, shuttle driver was welcoming and friendly.
Breakfast dining area is spacious, clean and well maintained, but breakfast buffet area is a little tight, especially during peak breakfast hours.
Hot water and shower pressure were wonderful in evening, but absolutely terrible in the morning hours 7-11.

Business_and_leisure Partner

6/10

Pleasant

18 Nov 2025

David

Iron board broke. Continuous loud noise in bathroom.dislike coffee in bedrooom. Wish go back to scrambled eggs fir breakfast instead of omeleys thay taste like rubber

Friends_and_family Family

4/10

Poor

09 Nov 2025

Susan

No hot water

Partner

10/10

Exceptional

09 Nov 2025

Teresa

Clean and quiet

Leisure Family

10/10

Exceptional

04 Nov 2025

Cody

Deep sleep bed, clean bathroom.

Leisure Family

4/10

Poor

03 Nov 2025

Colin

Wifi was down for several days and no one told me until way later. I would have stayed somewhere else if they had been honest.

Business

2/10

Poor

01 Nov 2025

Sara

Toilet was dirty in our room at check in and NO hot water in the shower.

Business Partner

8/10

Excellent

31 Oct 2025

Michael

Clean, quiet room. Friendly staff, convenient to airport.

Leisure Family

6/10

Pleasant

23 Oct 2025

Tifani

The staff was great but during our stay we did not have cable or hot water. The ac didn’t cool very good.

Business

8/10

Excellent

22 Oct 2025

Ciana

Staff were great. Very friendly and gave good information about things to do.

Leisure

2/10

Poor

18 Oct 2025

Jennifer

I stayed here 3 nights due to a work conference be g on site. Day one, the water in the shower was lukewarm, but I was in a hurry and did not think much about it. Morning 2, the shower was ice cold. I went down to the front desk and they said they were having issues with the water. I asked to be moved to a different room. I spent the lunch break of the conference moving to another room, a room they insisted they had checked the water. Morning 3, cold shower again and the tv no li get worked in the room. Went back down to the front desk and was given no answer other than “I am sorry we are having water problems.” Absolutely did not care or offer any solution. Do not stay here. The front desk Antonio was of no help and the manager was not on site, ever.

Business Partner

10/10

Exceptional

17 Oct 2025

Kimberly

Shuttle was great & the people working the front desk did a great job.

Leisure Family

8/10

Excellent

13 Oct 2025

Katrin-Marie

No warm water

The room was clean, but I had no hot water to shower at night, the air vent in the bathroom was super loud and I couldn’t sleep. Also my room was right against the elevator shaft which kept me up too….. Other than that it’s a great hotel.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Danielle

No hot water, dirty sheets with dried blood stains, and fire detectors beeping off.

Business_and_leisure Family

6/10

Pleasant

07 Oct 2025

Eric

Shower was cold, bathroom door squeaky

4/10

Poor

30 Sep 2025

REBECCA

I asked for attached rooms. Didnt get that and honestly i was ok with it, my famimy was only a few doors down. One room had no hot water. They knew we didnt but until we brought it to their attention did they tell us to run the sink, tub and flush the toilet a few times to get the hot water to the room. Holes in the ceiling where they were doing work on the building. One of the hot water heaters leaked all over the place. One room didnt even have hand soap. The beds were really hard and most of us woke up with back pain. Pool was down due to contruction. Water pressure was so low, it was hard to get the sand out of areas sand shouldnt be and made it hard to wash. The toilet had to be flushed more than once because the water level was so low. While all were things i could look past because i understand things happen, the fact that it all happened in one stay kinda ruined the stay as a whole. We decided to stay in town another night and checked into a diffrent hotel.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

MARIA

There was no handicap parking it was blocked off therefore I had to park on the side and walk

Leisure Family

10/10

Exceptional

24 Sep 2025

Marta

Good hotel