Name: Holiday Inn Express Hotel & Suites Pensacola West
Address: 307 North New Warrington Road, Pensacola Beach, 32506, US

8/10

Excellent

22 Jul 2026

Isaiah

Tub was a little rusted... but still was a good bathroom

2/10

Poor

20 Jul 2026

Kristi

Worst Holiday Inn I have ever stayed at and Holiday Inn is normally my go to. I think that Holiday Inn has become the new Mcdonalds of hotels. Staff was rude, carpet had probably never been shampooed, towels were the tiniest cheapest ones they could find, pool was always dirty. The gym was just a pool house they put a treadmill in and called it a gym. This hotel is only meant for passing through on business. Not for families.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Steff

Clean room great staff and breakfast

Partner

10/10

Exceptional

14 Jul 2026

LeQuentin

Great staff and very helpful. Everything was in working order as well.

Family_with_children

6/10

Pleasant

12 Jul 2026

Victoria

The site was clean and beautiful. The breakfast could've used a little bit more variety like hot oatmeal and switching the proteins more.o

10/10

Exceptional

12 Jul 2026

Dewayne

Stay was great and room was super nice!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Joshua

I was really impressed by the breakfast. The hot tub and pool were really nice. It was easy travel to get to the beach and downtown.

Partner

10/10

Exceptional

06 Jul 2026

Andrea

friendly and helpful staff. clean rooms

Family_with_children

8/10

Excellent

05 Jul 2026

Monique

The staff was very friendly and helpful. The breakfast menu variety exceeded our expectations, but the hot food was lukewarm at best. Our room keys stopped working the morning we checked out. The ventilation fan in the bathroom did not work and the room was extremely humid in general; the things I hung in the closet literally felt damp the next morning. I was raised in Florida so I understand humidity, and that should not happen. The thermostat on the wall did not control the air conditioner, which doesn't make much sense. Took me several minutes to figure out that I still had to control the temperature directly on the unit. Despite these minor challenges, we would stay here again if we were in the area.

Partner

10/10

Exceptional

29 Jun 2026

Arianis Carolina

Excelente, me encanta esta línea de hoteles, siempre excelente y lo mejor es el precio

Family_with_children

10/10

Exceptional

29 Jun 2026

James

Everything was great about this place. The staff,food,location, and overall stay was perfect. The staff was very helpful and courteous. If it was a small problem the fixed it in a BIG way. Hannah was absolutely AMAZING. She went above and my family could not thank her enough. Also the women at the front desk had beautiful personalities. Great job all around!!

Family_with_children

2/10

Poor

28 Jun 2026

Robin

We booked our room through Expedia. Upon arriving at the property, they could not find our reservation and then when they did find it, they said they cancelled it because we had not paid in advance. They offered us another room, which would not work for our group as it was only with a king sized bed, and also for a rate higher than the price booked at online. In addition, the party checking in ahead of us had the same issue, also with an Expedia booking, and they were basically scammed into booking a second room because they had been driving for 12 hours and didn't want to leave. We decided to take our business elsewhere.

Family_with_children

6/10

Pleasant

24 May 2026

Christopher

The only reason I chose this property was for the pool and hot tub. The hot tub didn’t work. It had hot water in it but no operating jets. This was disappointing to say the least. The pool was quite dirty with bugs and such. The best part was no one was in either besides us. 3 lounge chairs and maybe 4 others. If you are looking to book just for these 2 amenities I would t suggest it. Our room was great. We had a king room. Only thing missing was a coffee maker but the coffee provided as well as breakfast was great. The front desk did not ask how our stay was or acknowledge the inoperable hot tub which were both disappointing

Partner

6/10

Pleasant

15 May 2026

Gehrig

Mattress was uncomfortable and worn out. Needs replacing. RM 106. Refrigerator was unstable.

6/10

Pleasant

01 May 2026

Nafeesah

The floors were dirty and sticky. The shower didn't look clean. My TV had issues, and they sent a maintenance person on the second day to fix it. I had a staff member, possibly a housekeeper enter our room while we were sleeping. She said she thought she was on the third floor instead of the second... she never knocked. The staff overall were friendly enough, but I needed quarters to use the washing machine and couldn't get them. There was nowhere close by that was open to get them either. There should be another way.

Friends_and_family Family

4/10

Poor

15 Apr 2026

Christina

Got in room had a dryer blowin the floor or room. Strong odor of bleach in room. Ask for another room had none so had to stay in the room.shower needs something on the floor too slippery. Would not recommend this hotel.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Elide

Breakfast Buffett, clean spacious rooms. Staff was friendly

Business Family_with_children

10/10

Exceptional

07 Apr 2026

Petra

Parking was close to entry and room was clean. Close to base.Staff was polite and friendly.

Self

10/10

Exceptional

09 Mar 2026

Cody

N/A

Self

10/10

Exceptional

07 Mar 2026

Stephanie

Great room, clean, safe property and the staff is awesome.

Self

8/10

Excellent

18 Feb 2026

Ben

Clean room, good breakfast. Pool was not clean.

Self

4/10

Poor

17 Feb 2026

Luis

They did not know how to process an Afterpay payment, the blankets on one bed were dirty, the guy change our room, only to a worse room, the other room looked like it hadn't been cleaned after a couple had a nice weekend of Valentines, we had to go to the original room, he gave us new blankets, we were exhausted from an 8hr drive, to see our son in the bear military base, they still didn't fix the payment issue, they were to refund us half, and didn't, they just refunded the deposit. Will not stay here again sadly.

Friends_and_family Family

2/10

Poor

17 Feb 2026

George

I was double billed. The food was horrible. Getting to talk to any IGH customer swrvice is a nightmare

2/10

Poor

17 Feb 2026

Monica

Hotel was fine other than my car getting broken in to. The hotel manager still has not called me back - they found some of my belongings and asked me to pay for shipping to get those back. What a joke.

Self

8/10

Excellent

09 Feb 2026

Brian and Angela

Great location for where I wanted to be in distance from airport and other destination. Nearby stores and food choices.
Took sm time to see anyone at front desk upon arrival. Had to call out loudly twice. Bathtub is rusting. Rm keys wrkd when they wanted to, tho repeatedly redone and chngd at front desk. Elevator down button smtms wrkd from 2nd floor. Bed softer than my preference of a more firm mattress.
Overall good I guess.

Business_and_leisure Family

4/10

Poor

07 Feb 2026

tory

The lobby had a funky smell, the hallways were rundown, carpet was dirty, the pool was full ofdleaves and debris

Partner

10/10

Exceptional

23 Jan 2026

Stephanie

Clean room, comfortable bed!

Business Self

10/10

Exceptional

15 Dec 2025

Bryce

Great stay.

Business

2/10

Poor

28 Nov 2025

brian

The room 1bed had bedbugs which bit the person that slept in that bed they did give another room for the other night i will be contacting the corporate office to get a refund or some kind of compensation

Leisure Partner

6/10

Pleasant

23 Nov 2025

Cameron

Room can be upgraded

6/10

Pleasant

15 Nov 2025

Angelica

Room was old needs updating . Staff were polite and breakfast was good.

Business Family_with_children

10/10

Exceptional

10 Nov 2025

Jamie

Location

8/10

Excellent

03 Nov 2025

Dianna

The room was very clean. Staff was pleasant and friendly. I was disappointed the hot tub was not clean,( there were leaves in it.) The breakfast was good.

8/10

Excellent

02 Nov 2025

Kris

Room was pretty clean, breakfast was good- many protein options. Unfortunately traffic from New Warrington road was LOUD at night. We were on the 4th floor on the north side of the building. Other than that staff was great and the hotel was about 20 minutes from most areas.

Business_and_leisure Family

8/10

Excellent

27 Oct 2025

Jaroslaw

Standard Holiday Inn breakfast.

10/10

Exceptional

26 Oct 2025

David

The hot meals were quickly replenished and the variety was perfect for the whole family of 6 that came with us ranging from 4 years old to 74 years young.

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Jazmin

Loud AC unit and refrigerator

Leisure

6/10

Pleasant

18 Oct 2025

Pam

The staff was great. Food was wonderful. However, the room can use a little updating. The toilet continually ran and was not steady it rocked a little when you sat down. The bathroom door needs to be adjusted has it scraped the floor and was hard to close and open in certain areas. Not the cleanest room we have ever stayed in. When we travel, we 99% of the time choose Holiday Inn Express and this was a little concerning. But like I said the staff at check in and breakfast were outstanding.

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Michael

Our stay was nice besides the hot tub was drained and they were resealing it. I guess I should have called ahead because that was one of the main reasons we booked a room for a couple days,so the wife and I could just get away and relax. The hotel was nice, the staff was friendly and the bed was excellent! We loved the breakfast buffet too.

Leisure Partner

6/10

Pleasant

10 Oct 2025

Tonya

Not a good area to stay in. Pool was dirty. Hot tub did not function. Our bathroom door did not shut. TV only worked on the weather channel. The breakfast staff was the one amazing thing.

Leisure Family

10/10

Exceptional

06 Oct 2025

Rathburn

Hotel staff was very friendly. Very nice

Business Partner

4/10

Poor

03 Oct 2025

Anita

The front desk service was horrible. It took approximately twenty minutes before an attendant presented himself for us to check in. There was a group of motorcyclist on property. They sat there raising their engines. The attendant went outside and motioned for them to stop. They left fast and loud with music blaring. They returned around 12:30 am with loud noise and music in addition to standing outside talking loudly. Nothing was done.
The bathroom was not clean. You could see the dark ring on the sink from where a bottle had been sitting. Apparently housekeeping doesn’t clean thoroughly.

Leisure Family

10/10

Exceptional

02 Oct 2025

Dominque

The staff was polite

Business_and_leisure Family

8/10

Excellent

01 Oct 2025

SHARON

The hot tub was not in working condition. The night front desk person was less than friendly. Could not get the T.V. to work until our 2nd day. The breakfast buffet was excellent. The day shift employees were nice and polite. The room was clean.

Business_and_leisure Family

8/10

Excellent

14 Sep 2025

Donovan

The one bad thing was the TV, the remote did not work. We had to use a button on the TV which was very inconvenient.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Ed

Enjoyable stay

8/10

Excellent

02 Sep 2025

Trevor

Staff and service was impeccable! Property and the room very clean and comfy. Hot breakfast and dining area was delicious and clean. I would have rated 5 stars overall except I had booked the hotel because of the advertised guest laundry amenity, However that amenity was out of service for the duration of my 4-night stay. I did confirm with staff that no other on-site laundry was available.

Leisure Self

8/10

Excellent

01 Sep 2025

Kelsey

Quiet, clean, and super friendly staff!

10/10

Exceptional

22 Aug 2025

Van

Very clean, well kept everywhere, pleasant & polite staff. Would come again.

Leisure Family

10/10

Exceptional

21 Aug 2025

Zabrianna

Great place to stay, beautiful and clean

6/10

Pleasant

15 Aug 2025

Robert

Stinky but nice

I was on the 1st floor in the back side and there was a skunk outside and it was smelly about 75% of the time. They need to work on critter control. Especially SKUNKS!

Self

6/10

Pleasant

07 Aug 2025

Katherine

We had a major problem when the Fire Alarm System went off at 2:00 am when we were all asleep and hotel had no way to inform us to evacuate. No call to room phones, no loudspeaker announcement capability, only one overnight staff person to come up to floors to inform us if it was a false alarm. After fire department completed inspection. They cleared us to return to rooms but unfortunately we were on 4th floor and there was one elevator and Fire Lieutenant could not reset it with their key so we were forced to walk up 4 flights of stairs and I have a bad hip. Going down stairs and back up was painful. Hotel made no offer to Comp our room and they closed the breakfast area exactly 10 am when many guests slept later so we had a miserable night and no breakfast. Would not stay again and I highly recommend anyone with a mobility issue not stay above 2nd floor ever. Manager following morning wasn’t very compassionate about what we endured.

Leisure Family

10/10

Exceptional

06 Aug 2025

Donna

Clean and comfortable room. Good breakfast. Close to NAS and IMAX

Leisure Partner

6/10

Pleasant

03 Aug 2025

Gudrun

We had a handicapped accessible room, next to back exit on ground floor. Very noisy and room above had kids jumping around. Room did not enough lights, especially for older people, and fridge was very noisy. But it had a small freezer, good to refreeze ice packs. Ice dispenser was on 2nd floor, inconvenient.
Breakfast was good, egg white omelet, bacon, sausage, potatoes along with usual items.
Parking was fine, bed was comfortable.
Just stayed one night on roadtrip to CA

Leisure Partner

8/10

Excellent

25 Jul 2025

Jarvis

Cleaning staff was not very friendly

Leisure Family

10/10

Exceptional

24 Jul 2025

Jimmy

Wonderful stay experience

Business_and_leisure Self

10/10

Exceptional

19 Jul 2025

Miriam

The room was nice and everyone was very friendly.

Leisure Family

6/10

Pleasant

18 Jul 2025

Jaimee

Just OK, Would Stay Again

The hotel was OK and I would stay there again. When we arrived, there was no toilet paper in the room and no extra linens for the pull out bed (I alerted the hotel in advance that we required a pull out couch and again at check in.) - relatively easy fixes with a trip to the lobby. The room was damp - I don't know if this was because of the proximity to the beach or the a/c unit. When you sat on the couch, your bottom got wet. The pancake machine didn't have batter in it and the staff didn’t seem to care/notice. It just seemed like a general sloppiness/laziness to the day-to-day details. Ironically, they post notices all over about a rating of anything less than 10 will \"break [their] hearts.\" The water pressure is fantastic, though. However, for the price, I would have expected a closer attention to detail.

Friends_and_family Family

6/10

Pleasant

10 Jul 2025

Rachael

The

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Verified traveler

Good Choice for Pensacola

Good breakfast selection. Room was spacious and clean. Good location centered to what we wanted to see — Naval Air Museum, Pensacola Lighthouse and historic downtown Pensacola. Will probably stay here again when we visit Pensacola.

Partner

8/10

Excellent

07 Jul 2025

Audley

The bathroom was spacious and the room had a lot of wall and sockets.

We continued to inform the staff the remote control does not work well, but he kept telling us the remote works, and we constantly have to pull three different plugs from the TV to get it to work. Yet, it still did not work like a remote should.

Leisure Family

2/10

Poor

07 Jul 2025

Yu Jin

my kid is having skin trouble issue after using the dirty bed sheets and cover, and they are doing nothing about that.

Leisure Family_with_children

2/10

Poor

06 Jul 2025

David

Unsafe, unclean

Homeless vagrants hanging around parking lot. Manager left a 6:00 and lobby was left open. Homeless able to hang out in the lobby and hallways. Noisy, difficult to sleep.
Keurig dirty. Room musty.
Very unsafe feeling

Self

6/10

Pleasant

02 Jul 2025

Patrick

The front desk guy was horrible. I should have known there was going to be issues. I walked up and the guy was arguing with the guest in front of me, telling him the guest was in the wrong. Upon a phone call from the guest, the attendant was wrong. Come to find out all the information was indeed there. Instead of the attendant apologizing for being wrong he just handed the keys over to the guest and sent him on his way. Now it's my turn. I reserved my room 2 weeks ahead of time. Swipe my card, declined, didn't make since so i call my bank, and pull up my app. Charge was infact authorized and funds withdrawn. I show the attendant. He argues with me and my bank saying nope didn't happen. Won't let me check in. Claims that the other holiday inn in the next town charged me but not his.... i step aside bc he was creating a hostel situation when i had other people behind me waiting to check in. I go back inside to discover that attendant left and was replaced with a different attendant. Come to find out i was right the whole time and the new attendant checked me in. The manager of the location was very helpful the next day as well. But I will never again visit this location.

Business Self

10/10

Exceptional

21 Jun 2025

Kylee

Would stay again

Leisure Self

10/10

Exceptional

20 Jun 2025

Denny

Very clean and spacious room, great customer service at front desk. Breakfast was great with variety of food.

8/10

Excellent

17 Jun 2025

Shawn

Hot tub was not on

Leisure Family

10/10

Exceptional

12 Jun 2025

Yesica

Nice and quiet place

8/10

Excellent

10 Jun 2025

Donna

I liked that the staff was welcoming and the room was clean. There was a disinfectant odor in the room that was tolerable after spraying perfume in the air.

Leisure Family

10/10

Exceptional

06 Jun 2025

CAROLYN

My stay was very nice. The room was comfortable and bed were very comfortable. My only complaint is the carpet had stains and the bathroom floor could have been cleaner. The celing in the bathroom was starting to peel so that was not so great and there was rust forming around the drain in the bath tub. Other than these things everything else was perfect.

Partner

10/10

Exceptional

29 May 2025

Michael

Very good service and staff. Very convenient with access to many dining options nearby.

Leisure Family

8/10

Excellent

27 May 2025

Jerry

The staff was extremely helpful and always very polite.

Partner

6/10

Pleasant

03 May 2025

Richard

I hate old style magnetic room cards. Every tims i went to use them they didnt work. At one point my toilet wouldn't flush. When we checked in we had reserved a single king room. They said none were cleaned yet (at 2:30) so they insisted we take a 2 queen room. When we got to our room the air conditioner was taken apart on the floor. They came and put it back together put still.lastly the lighting in the room was terrible it was always dark

Leisure Partner

10/10

Exceptional

01 May 2025

Myra

Casual with lots of restaurants around..

Business_and_leisure Family

2/10

Poor

29 Apr 2025

Keyla

Not a \"Holiday Inn\" experience 😔
This hotel felt like a one ⭐ hotel. Cheaply renovated, not to the standards of a Holiday Inn. I will not stay here again 😞

Friends_and_family Family

8/10

Excellent

28 Apr 2025

Latisha

ROOMS WAS CLEAN AND BREAKFAST WAS GOOD

Leisure Family

8/10

Excellent

08 Apr 2025

Vickie

My stay was Apr 05-06. The carpet in my room was stained and dirty.

Friends_and_family Family

8/10

Excellent

11 Mar 2025

Kelsa

The hotel was nice, but the elevator was a little sketchy. The surrounding area felt a little unsafe but the hotel itself felt secure. The staff and everyone were excellent!

Leisure Family_with_children

8/10

Excellent

07 Mar 2025

Rafael

Close to the bade

10/10

Exceptional

23 Feb 2025

Warren

Perfect location for Base Visitation.

Wanderful room and Breakfast.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2025

Tequisha

NIce property

10/10

Exceptional

08 Jan 2025

Amy

The hot tub was amazing, room was clean, tidy, and comfortable. Staff was friendly and accommodating.

Business_and_leisure Partner

8/10

Excellent

05 Jan 2025

Scott

It was nice and easy

Business Self

10/10

Exceptional

25 Dec 2024

DOUGLAS

This is an exceptional property! The staff was both friendly and helpful. They were particularly attentive during the breakfast, keeping the area clean and well stocked.

10/10

Exceptional

09 Dec 2024

Jennifer

Nice check in staff

8/10

Excellent

02 Dec 2024

Kerry

It was a good two night stay. The property is getting a bit tired, but is well maintained and staffed. An excellent value for the price. I’d stay there again.

Leisure Self

10/10

Exceptional

29 Nov 2024

Henry

Excelent

10/10

Exceptional

26 Oct 2024

Kim

Good location

Convenient location to Pensacola NAS. The neighborhood was average. Bed was not comfortable but room was clean.

Friends_and_family Family

10/10

Exceptional

24 Oct 2024

Michelle

I like that it’s close to the NAS and all the restaurants and stores. And only 30 mins away from the airport.

Business_and_leisure Family

10/10

Exceptional

23 Oct 2024

Daniel Paul

I wasn’t there a lot, but the room was clean and nice and the breakfast was well done and the people there at the breakfast area were very pleasant and friendly.

Leisure Self

8/10

Excellent

22 Oct 2024

Anthony

It was close my home and N.A.S. IT'S close to some of the questionable areas in Pensacola but overall a nice Hotel.

Business_and_leisure Pet

8/10

Excellent

21 Oct 2024

William

Na

2/10

Poor

15 Oct 2024

Lauren

I booked from Monday night till Thursday Morning. With the cat 5 hurricane I wanted to get my family home back to Texas. So we left Tuesday afternoon. I was told that I was not going to get a refund for Wednesday. Why would I not get a refund for a day I checked out a whole day before. The woman working came out of the back with an attitude telling me “Noooo” with a rude look on her face when I asked if I could have my money back the the day I clearly won’t be there.

Business_and_leisure Family_with_children

10/10

Exceptional

23 Sep 2024

Stephen

This is a comfortable, quiet hotel, with reasonable rates, and friendly staff. I would stay here again.

8/10

Excellent

18 Sep 2024

Lori

Check in staff was unfriendly

10/10

Exceptional

14 Sep 2024

Tray

It was good

Partner

10/10

Exceptional

09 Sep 2024

Kenneth

We had a nice stay and the hotel was in a convenient location near the naval base. I thought the price was a bit high compared to the other Holiday Inn Express nearby. 3 of 5 stars due to the price.

Leisure Family

10/10

Exceptional

05 Sep 2024

Holly

great service. Clean.

Leisure Family

10/10

Exceptional

16 Aug 2024

ernest

breakfast was great.