Lily Hall

10/10

Exceptional

26 Jul 2026

jason

Beautifully finished. Very quiet and private. A little oasis with a very cool speakeasy as a bonus!

4/10

Poor

22 Jun 2026

Spencer

This place is just creepy and inefficient, which is ironic because they think they are being “creative and forward thinking”.

In short, this is what a hotel would be if AI created it with out any human influence. First of all there is not a living soul working at the place. No front desk, no people at all. They indicate they will send you a “door code” thirty minutes prior to your check in time and a front door code as well. However, I never received it, and had to call after hours to get it and of course only AI answered, and was zero help. A guy (45 minutes later) apparently was alerted and I was finally sent my room code.

Apparently (according to my Uber driver) the building was a church that someone purchased in order to to make it into a chic place to stay. Like most of these ventures the rooms are forced and have no natural light flow or lighting other than lamps. The decor throughout the building is ok at first glance, (many books and board games and hanging chairs etc) but it became very obvious that despite the attempt
To arm warm, homey and inviting, it’s in fact a sterlile waste land of modernity. Again, it was if AI created this entire place and is now wondering “why don’t people love me?” It’s because it’s all fake and lacks soul. Oh and the WiFi didn’t work and the restaurant that was suppose to serve breakfast, lunch and dinner was never inhabited by a single person. In fact, I never saw a person on the property at all but me. They don’t have a pool

2/10

Poor

22 Jun 2026

Robert

Terrible experience for many reasons. After checking in on Thursday for a three night stay I discovered there was no TV or WiFi service. (There are no employees at the hotel and registration is virtual, which I'm not a big fan of) That evening I discovered there was no parking for guests and I parked two blocks away on the street. Also, after searching the room I realized there was no water bottles in the room and no where other that the sink to find any water. Furthermore, with no employees at the hotel I had a number to call re the hotel. However, while calling at 9:45 PM Thursday night I saw the posting someone would be available to answer calls betweed 9:00 AM and 9:00 PM!!!! Pretty unbelievable to me!!

Upon returning to the hotel room Friday and Saturday afternoons, the TV and WiFi I was promised never materialized. Finally, I left the hotel Saturday after noon in frustration (one day early) never being able to see the World Cup or The US Open golf. My experience at Lilly Hall was one of the worst if not the worse hotel experience of my long life.

PS. There was a gentleman, Walter, that did call my number and he tried to be helpful, however, in the end his hands were tied by the management or owners.

Self

10/10

Exceptional

18 Jun 2026

Donald

Clean room, cute amenities.

Partner

10/10

Exceptional

18 May 2026

Pamela

We booked the weekend getaway the day before arriving. The room was very artsy and spacious for a boutique hotel. The outdoor space had games and generous seating options. The lounge area on the level was full of books and interesting collections. The bed was very comfortable. We had dessert at the restaurant. Having the restaurant was an added bonus. We hope to return this summer. The location was perfect with many restaurant in walking distance.

Partner

10/10

Exceptional

18 May 2026

Marc

In all our years of travel, absolutely the best hidden gem of a hotel we’ve ever come across. The restaurant, the staff, the speakeasy, the reading lounge, the location. The perfect hotel for ALL our needs. We will be back. You can not go here just once.

Partner

6/10

Pleasant

15 May 2026

George

Virtual check in was pretty obnoxious. It's just not a welcoming experience to a property at this price point. Also, no on site breakfast or even like a coffee bar. Honestly the only employees on site are working at the restaurant, and only in the evenings. It's basically a shared air bnb. Oh and the pillows were awful.

Self

10/10

Exceptional

12 May 2026

Darren

Great experience, need bottles of water & fresh coffee, the pot in the room was difficult

6/10

Pleasant

21 Apr 2026

Chris

This is a converted church which means the rooms are not standardized and your experience might depend on which room you are assigned.

The hotel has good beds and linens, but small rooms ( or some are at least) a very poor, loud, AC system, poor cleaning, very poor sound proofing of rooms.

It really depends on the price point you pay. These rooms can be as much as $400. They are worth 1/2 that amount. If you are paying at that 1/2 rate, then maybe an OK proposition. For example in room coffee provided is \"instant\" coffee. That a cheap way for the hotel to provide this service ( less labour cost) but not in keeping with an expensive room

Also, note this is a 2 star - staff-less hotel. If you have any issues, no one will respond to you. I waited 13 hours for a responce. Most reponces are written by AI - and contain very little useful information. This is our future I suppose. I am predicting an AI generated responce to this review !

Self

10/10

Exceptional

14 Apr 2026

renee

Lovely place to stay. Clean, quiet and comfortable

Partner

10/10

Exceptional

09 Apr 2026

Emily

Lovely hotel, very clean. Check-in and out was very easy. Did not need to contact staff, as we had everything we needed. Sister Hen bar was great too!

Partner

10/10

Exceptional

05 Apr 2026

Philip

Location is good, but walking to Palafox was slightly longer than I expected. Hotel has about 16 rooms in a building previously used as a church. Condition of rooms and common space like the Lily lounge on the 1st floor were immaculate and classy. Parking is very limited, but we had no problem. The bed was very comfortable. The hotel has a very nice restaurant on the ground floor. We encountered no staff other than the host at the restaurant, as there is no desk nor clerk. I was a little concerned about the electronic preregistration, coded building entry and room entry and checkout, all conducted via text or email, but everything worked out perfectly. This was a very nice stay! Thank you.

Partner

10/10

Exceptional

01 Apr 2026

marisa

Amazing onsite restaurant and the speak easy is super cool too. Property is top notch and unique. Book Lily Hall today!

Partner

8/10

Excellent

28 Mar 2026

Maria

This property is very esthetic! Lots of nice touches to the room including record player with records, yummy mints, reading nooks and cute decorations. Unfortunately, the check-in experience wasn’t great. We didn’t know (till the day of) that this is a virtual check-in experience. It wasn’t easy and we had to wait and jump through hoops to get checked in. Parking was sparse, but we were lucky to find a street spot that didn’t require a permit. I could see this being a problem though. Lastly, there weren’t any pillows provided for our kids sleeping on the pull out bed. They seemed annoyed that we wanted pillows for them instead of giving them the pillows we were going to use on the big bed. They did provide them in the end, but it was obvious they didn’t want to have to send someone out to do this.

Some positives: the beds were very comfortable and all was quiet. The water tasted good too! And the speakeasy was super cute as well. I would stay again, but beware of the check-in issues.

Friends

4/10

Poor

06 Mar 2026

Barry

Very thin walls. When the TV was on in the next room it seemed to be in our room. Keyless entry (no front desk) is difficult and simply means we did all the work. Key code is not provided much in advance.

Partner

10/10

Exceptional

24 Feb 2026

Jennifer

We loved our stay at Lily Hall. What a unique hotel and the room was beautiful, clean and quiet. There is a restaurant on the first floor (Brother Fox), which we did not know about. Next time, we'll try it. We did, however, enjoy the speakeasy in the basement! What a find! Very cool. We enjoyed our stay and will definitely be back.

Partner

10/10

Exceptional

13 Feb 2026

Jayson

Room and hotel were great and clean

Partner

10/10

Exceptional

08 Feb 2026

Gary

Another great stay. Definitely recommend

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Gary

Kari and staff are absolutely great. Rooms are so amazing and comfortable. Definitely recommend

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Gary

Rooms are amazing. Brother Fox is absolutely outstanding food. The manager Kari is so friendly and helpful. Responded quickly as well.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Gary

Rooms are amazing. Brother Fox is absolutely outstanding food. Kari is amazing to work with. She responds fast and is very helpful.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Brieanna

No pets, check in is strictly 4pm even though rooms are ready way before than, no front desk must text number for any questions or problems, shower water pressure was nonexistent and shower water kept turning off. No bathrooms in lobby only one in the restaurant. Limited parking. For a night not bad but more than that I’d want to go somewhere else. Location to downtown about 10 minute drive. Was expecting more from my stay.

Partner

2/10

Poor

12 Nov 2025

Laura

They have touch less check-in which they do not state on your website. They said they didn’t have access to contact me directly to tell me this. It took almost three hours after me xalling them multiple times to get ALL the info I needed (multiple access codes) to check in. I would have stayed at a regular hotel if I knew this before booking.

Leisure Self

10/10

Exceptional

25 Oct 2025

Jeff

Lilly Hall was awesome, great food from the Brother Fox, very thoughtful room design, the bathroom was a resort all on its own.

If you’re going to Pensacola and want to stay somewhere with character and class, book Lilly Hall.

Business Family

8/10

Excellent

21 Oct 2025

Melissa

I loved the attention to detail of this boutique hotel! The records and record player provided, the pitcher and glasses, the hand painted tiles in the bathroom and beautiful wallpaper made it a unique place to spend a date night in Pensacola. My one complaint is the lack of water pressure in the shower.

Partner

10/10

Exceptional

20 Oct 2025

Evan

This hotel is amazing! They always go above and beyond. Ive read all the reviews. Ive stayed at this hotel multiple times. Week days. Weekends and never found it loud or disturbing. The bar and restaurant close by 10pm.
I wish the speak easy stayed open later. It is such a vibe and has amazing staff. Kate is incredible.
Its now my home away from home!
Don't hesitate. Just book!

Business Self

10/10

Exceptional

13 Oct 2025

Evan

Fantastic hotel!

Business Self

10/10

Exceptional

05 Oct 2025

Calvin

Charming little boutique hotel in a great location convenient to Pensacola Bay Center, downtown, Palafox, and Pensacola Beach. Gourmet restaurant downstairs. Convenient parking for guests.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Amy

The location was perfect and dining was easily accessible. We came on a Monday so unfortunately we couldn’t do the restaurant or bar on the property. Our room was cute comfy and clean. The one thing they lack is coffee. It was frustrating to have to leave the property for coffee first thing in the morning. While we never spoke to anyone face to face the person I was texting with was attentive friendly and very helpful. We look forward to coming back and enjoying the restaurant next time we come through.

Business Partner

10/10

Exceptional

01 Oct 2025

Jorja

Location was great due to proximity to downtown. The rooms were stellar. Great property. We ate at Brother Fox and loved our stay.

Business

10/10

Exceptional

27 Sep 2025

Marcel

Fantastic property. Great restaurant and bar in the facility. Close to everything.

10/10

Exceptional

26 Sep 2025

Evan

Had zero noise issues. (Restaurant was not open)
Staff were super helpful always available
Gorgeous property
I’ll be back for sure.

Business Self

10/10

Exceptional

24 Sep 2025

Karen

Beautiful night spent at Hotel Lilly after seeing a great concert at the Sanger Theater. I highly recommend this hidden gem!

Partner

10/10

Exceptional

24 Sep 2025

Bethany Alece

Cute spot, fabulous restaurant in a quiet neighborhood

Leisure Partner

8/10

Excellent

15 Sep 2025

Darren

What a cute boutique hotel for downtown Pensacola. The decoration and the place is beautiful. The restaurant and speakeasy are great places to eat/drink.
The staff is AMAZING!
The cleanliness of the room was a small issue and you can hear the guest in the other rooms. It was loud at times! But overall we loved the place and will be back!

Leisure

10/10

Exceptional

14 Sep 2025

Kristi

Lily Hall is a hidden gem. Highly recommend a stay.

Leisure Family

10/10

Exceptional

26 Aug 2025

Rosa

The most comfortable beds ever. If you want a quiet restful night this the best hotel, close to downtown restaurants and shopping.
Highly recommend!!

10/10

Exceptional

03 Aug 2025

Vicki

It was a wonderful stay and the staff was more attentive than any place I have ever stayed!

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Angela

Great boutique hotel experience. Lovely rooms and social spaces. Highly recommend!

Leisure

6/10

Pleasant

28 Apr 2025

Steven

This is a charming and unique property. Everything was extremely clean, and well thought out. It’s a bit quirky in that there is no front desk but rather you receive codes to access your room. Where I struggled is that my room was a “Pilar” room, that felt like I was staying in the basement. Not the kind of spot you want to be for several days. Additionally, the mandatory 10:00am checkout time was frustrating and awkward (I travel a lot and have never seen this from a hotel). Overall, hard to justify the premium price they charge.

Leisure Self

8/10

Excellent

28 Apr 2025

Elizabeth

Was perfect for a quick getaway in Pensacola. Location is convenient and the hotel was very quiet. Ate dinner at Brother Fox and had drinks in the speakeasy , Sister Hen. Both were excellent

Leisure Partner

10/10

Exceptional

21 Apr 2025

Charles

Charming boutique hotel!

Leisure Family

8/10

Excellent

08 Apr 2025

Audrey

Loved the decor but the building seems older so the plumbing wasn’t the best. I also hated the fact the parking space was so limited. Overall the staff was great and responsive.

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Monique

Beautiful room and bathroom. There isn't a front desk person but we chatted with Kari on the phone and we were able to check in a little early which was lovely! Totally would go back again! We had Sunday brunch at Brother and Fox the restaurant attached, was excellent!

Leisure Partner

10/10

Exceptional

05 Apr 2025

Veronica

Loved staying here!

10/10

Exceptional

04 Apr 2025

David

Wonderful room and atmosphere. Absolutely fabulous restaurant and bar. John the bartender is friendly engaging and mixes amazing drinks. Dinner rates above anything I have experienced in Florida. Rates on my top five of all worldwide cuisines.

Business Self

8/10

Excellent

09 Mar 2025

Lisa

We stayed two nights. Here is my good and bad, beware I’m picky.

Checking in requires a code for the exterior, liked that it helps with safety. Not having a person there to offer help was odd.

Our room was on the first floor, with a door to the adjoining room and a room directly above. The walls and ceiling and doors are thin. We could hear the conversation in the next room, we heard the upstairs neighbors. The room itself is adorable. The bed was comfortable and the bathroom was nice. A few stains on the trim and the bathroom door.

The instant coffee and tea and kettle was nice. Loved the water bottle and the lobby/library area offered plenty of extra coffee/tea/creamer options and a water spigot.

Brother Fox, the restaurant is INCREDIBLE. It was so good. The food, drinks, atmosphere all were top notch. It’s a must and reservations are suggested. There is also a speakeasy, we didn’t go because there was a line but it looked cool.

We sent a text to housekeeping asking for a toothbrush and extra pillows. Return text took a bit, said no extra pillows but will drop a toothbrush and it never happened.

Overall I probably wouldn’t stay there again, but it is a great location, safe and the room was pretty nice. Just prefer a little more quiet. Will for sure return to the restaurant.

Leisure Partner

10/10

Exceptional

28 Feb 2025

April

We like that it’s small, unique, and cozy!

Leisure

10/10

Exceptional

09 Feb 2025

Paige

Basically contactless, you don’t feel watched.

Leisure Self

10/10

Exceptional

06 Feb 2025

brian

Super nice, close to lots

Business Self

10/10

Exceptional

05 Feb 2025

Allison

A lovely place to stay

I had a 2 night stay at Lily Hall and am already planning a return. The room was lovely and well-thought out with great decor. The bed was incredibly comfortable and the room was very clean. The location was central to tons of things to do in Pensacola. The staff was very communicative and although not a traditional method of checking in, it was very clear and easy to use and understand. I would definitely recommend staying here!

Self

10/10

Exceptional

26 Jan 2025

Adam

Loved this stay! A

Leisure Partner

10/10

Exceptional

15 Jan 2025

Jo

Excellent!!

Leisure Family

10/10

Exceptional

12 Jan 2025

Tanya

Best Property in Pensacola

Absolutely stunning property, in a great location. Everything was perfect during our stay. Especially enjoyed the refillable water and coffee/tea location. The owners have truly thought of every small detail from the iHome charging station to the Bluetooth record player. Sister Hen and Brother Fox are amazing additions and I can’t wait to come back and experience Cousin Wolf. I will recommend this property to everyone I know.

Friends_and_family Friends

6/10

Pleasant

07 Jan 2025

Lora

May be Boutique but not service.

Hotel decor is very nice. Has resturaunt and bar onsite. Speakeasy is so much fun and great bartenders. No on site staff. No one picks up the trash or cleans the cups, resupplies coffee station or TP. Had to get TP and towels on my own. Not impressed.

Partner

10/10

Exceptional

06 Jan 2025

Kylee

Very pleasing aesthetic

Leisure Partner

8/10

Excellent

29 Dec 2024

Kenneth

Great weekend get away!

Hotel was amazing! The food downstairs at Brother Fox was great also. The only drawback this weekend was the hotel advertised room service for breakfast. I ordered and paid then waited an hour with no delivery. Tried to call the number and no one answered. I later found the kitchen manager who was able to refund my money. It worked out but we were late to our appointment. Why advertise it?

Partner

10/10

Exceptional

28 Dec 2024

PAUL

Check in was easy, communication from the hotel was great, and the room was fantastic! I would absolutely recommend this hotel for anyone considering a stay in downtown Pensacola.

Leisure Partner

2/10

Poor

21 Dec 2024

Verified traveler

NO onsite staff. Will never stay there again.

Partner

10/10

Exceptional

18 Dec 2024

Sarah

Very clean and nice property. Restaurant was also very good. Would definitely stay again.

10/10

Exceptional

05 Dec 2024

Verified traveler

Gorgeous hotel

Gorgeous hotel. So much attention to detail. The restaurant and hotel bar are amazing.

Business

10/10

Exceptional

03 Dec 2024

Cheryl

Great location, great atmosphere

Great location, well done decor and small and quaint. Food option on site and coffee in the morning by local food truck.

Partner

10/10

Exceptional

24 Nov 2024

Leigh

Wonderful experience. Not your typical hotel. Check-in was different but not a problem at all. Would definitely recommend. Parking was a little challenge but again, not a big issue.

Partner

10/10

Exceptional

24 Nov 2024

Alina

The design was awesome with the restauraunt, bar, and outside area.

10/10

Exceptional

16 Nov 2024

Peter

Impressive interiors and exteriors.

Leisure Partner

8/10

Excellent

12 Nov 2024

Verified traveler

Monday Monday

It was clean but the room was not ready for us. No hand towel, water bottle was empty, clock radio time had not been changed. Brother Fox and Sister Hen were not open on Monday. Disappointing after all the hype buildup.

Partner

10/10

Exceptional

21 Oct 2024

Summer

Loved it!

The hotel was so quaint and clean. I was sure how I'd like the virtual agent however, their responsiveness was so prompt, friendly and effective. I would absolutely stay there again!

Business

8/10

Excellent

17 Oct 2024

Douglas

Great property beautiful decor. Only negative is no reception person. Checking done with an annoying number of emails texts etc. Beautiful sitting room lounge. Very good restaurant downstairs.

Leisure Partner

4/10

Poor

17 Oct 2024

Jim

Not ideal

10/10

Exceptional

10 Oct 2024

Brett

Excellent Choice in Pensacola

The owners have done a wonderful job gutting the old building. Tastefully decorated. The staff led by Kari is excellent. I think the best is yet to come when the restaurant is open 7 days a week vs. Weds-Sunday currently and they are working on the food truck that will serve breakfast. There are a few spaces (maybe 6 or so) for parking. It's best if you have a rental car to drive 2-3 minutes to downtown but ubers are quick. We walked to dinner one night (13 mins) and uber'd back. No issue for our group but there is not a \"front desk\" so it's self check in (I did it from the phone) and you'll receive a code to enter the front door and your room. Nothing difficult but if \"tech\" frustrates you just plan ahead slightly. We are probably going to stay at Lily Hall every time we are on business in Pensacola. There is not a gym on site but there is a YMCA that's a 4 min drive. They have day passes for non-members. We all agreed it's the best option in Pensacola by far. If I was a company and needed 15 rooms for a team working session, this place is ideal.

Business

10/10

Exceptional

08 Oct 2024

Verified traveler

The hotel stay was great and our meal at Brother Fox was very tasty!!!!

10/10

Exceptional

05 Oct 2024

Joseph

Property is beautiful and super-clean and tidy. Updated with handsome appointments in the common areas. Very convenient location for quick access to all the best that Pensacola offers. My wife and I both agree this is a five star stay. No question!

We were surprised (and slightly disappointed) with the size of our room. Very nice, comfy bed with roomy, dual bedside tables with power/charging capabilities built in. Nice. There is not a sitting area. Pretty much a room with a bed, small chest of drawers (including mini-fridge) with attached desktop, lamp, and one chair. Suitcase stand at the foot of the bed. No closet. Small (but very efficient) brass valet and unique \"wooden wall buttons\" for hanging clothes. The luxurious bathroom with walk-in rain shower offset any shortcomings for our one-night staycation. Had we stayed longer, the tight (but efficient) space may have closed in a bit.

Again, we had a wonderful stay and attention to detail and the appointments at this property are impeccable. Highly recommend.

Leisure

10/10

Exceptional

29 Sep 2024

Rachanee

There was no staff at all. Everything was done through the internet. Super duper clean, gorgeous lobby and rooms. I will stay here again.

Leisure Family

10/10

Exceptional

27 Sep 2024

Kimberly

\"Beautiful\"

Our visit was lovely. The room was small, but gorgeous! I have never loved a bathroom so much! The floor to ceiling tile was fabulous! The bedroom decor was beautiful, as well. The search for the speakeasy was great fun. Communication was good. Access to the room was good. The bed was comfortable. All in all, a wonderful stay! Will be remembered for a long time as one of our favorite lodging experiences!

Partner

10/10

Exceptional

27 Sep 2024

Mitchell

We had to make last minute adjustments to our honeymoon and we were blessed to have the opportunity to stay at Lily Hall! Absolutely amazing experience. Very cute, extremely clean, seamless experience! Can’t recommend enough!

Leisure Partner