Name: Best Western Plus Waxahachie Inn & Suites
Address: 1701 N Highway 77, Waxahachie, 75165, US

10/10

Exceptional

31 Jul 2026

ALMA

Great place to stay

4/10

Poor

31 Jul 2026

Suni

The rooms was decent. However, the shower leaked all over the floor in our first room, so we were moved to a first floor room.
The entire foyer, first floor, and elevator wreaked of marijuana. It was very overwhelming each time we left our room.

8/10

Excellent

29 Jul 2026

Herschel

My experience was fine but I ended up checking out early. I stayed with family to save a few hundred dollars.

10/10

Exceptional

26 Jul 2026

cecilia

House keeping ladies were extremely helpful and nice

4/10

Poor

26 Jul 2026

Chaleen

I'm tempted to say you get what you pay for and leave it at that. But, let me elaborate a bit.... the carpet all around the bed next to the AC was very wet. Obviously there is a leak that no one has bothered to fix. Which explains the moldy smell as you enter the room. The air director vent thingy was duct taped to the top of the AC. The shower curtain was moldy at the bottom. The third floor hallway reeked of cigarette smoke. We were there for just long enough to sleep and shower, so we tolerated it, but highly DO NOT recommend. We will not be back.

4/10

Poor

21 Jul 2026

Charles

super outdated and not a very restful stay

Partner

10/10

Exceptional

20 Jul 2026

Robert

Great value…no negatives

2/10

Poor

20 Jul 2026

Amber

We stayed in this room one evening with the possibility of staying a second night, as soon as we walked in the door, I knew we would not be staying a second night. I would not allow my children or myself or husband to sit on the couch or the bench in the room, it was covered in stains, and completely disgusting. It felt damp to the touch and I can only imagine what was in the carpet. If that’s what the couch look like that we could visibly see. The shower was dirty on the bottom of the floor as well and we did not even feel comfortable taking a shower either.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Brian

The staff were friendly and helpful. The hallways smelled like marijuana. The showers had mold and hair in them. There was hair all over the room. The breakfast was good. Air conditioning was good and cold.

Family_with_children

10/10

Exceptional

18 Jul 2026

Michael

Very clean and friendly staff.

Family_with_children

10/10

Exceptional

17 Jul 2026

Jonathan

Great stay

Partner

10/10

Exceptional

16 Jul 2026

John

Great value stay. Clean and quiet. Easy access location. Good choice of nearby restaurants and shops. Great stay

Partner

6/10

Pleasant

15 Jul 2026

Donna

The bathroom door on the inside was busted, like someone had taken an axe and chopped the door in. No A/C vents in the bathroom. The TV was HORRIBLE. No way to access the guide and select channels. We rented two rooms. In the 2nd room, the TV didn't work at all.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Juan

Great stay

Family_with_children

10/10

Exceptional

13 Jul 2026

traci

Very nice hotel. Staff was friendly and helpful. Good breakfast choices and kept stocked.

Family

8/10

Excellent

11 Jul 2026

Darlene

Great a d comfortable stay

Friends_and_family Friends

4/10

Poor

10 Jul 2026

Joy

The facilities and room were clean, but the room was very outdated, peeling wallpaper and cracked/broken tile in bathroom. The mini fridge was leaking and the room felt damp.

Partner

10/10

Exceptional

09 Jul 2026

Alice

Everything was clean and in order. Breakfast was delicious with a complete choice of foods. Breakfast was warm as required. I recommend this establishment!

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Frances

Hotel needs a few updates. INTERNET SUCKS!!!! Always told me to check router. Slow and no access at times. Beds are comfy.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Tammy

One day my room was not cleaned. Other days and everything else was good.

Family_with_children

6/10

Pleasant

06 Jul 2026

Kim

Mole in shower
Staff good

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Corey

Our trip was just a quick overnight stay, but the room was very nice and clean. Had a good night's sleep and the staff was kind enough to let us have a late check out. Recommend.

Partner

6/10

Pleasant

05 Jul 2026

Corinne

Mostly it was clean and good for the price. The first morning we were there (Thursday), the lady managing the breakfast bar was extremely friendly, helpful, and on top of things. The next two days were someone else and a lot of things ran out and took a long time to be refilled, and it was not as clean. The room and bathroom were very clean, except for the shower. Hard to tell if it was just old or actually as grungy as it looked. Either way, hard to enjoy getting clean when the shower doesn’t even look clean. Our toddler had an accident and we had to ask for new linens our last day there. The room was done up well after housekeeping came in, except that the sheets on the bed were still damp. Had to do naptime on top of the comforter and then leave them pulled back to air out before bedtime. We did get our stay at a special price and was very affordable. I probably would not pay full price to stay again, but would consider it worth it on special.

Family_with_children

10/10

Exceptional

05 Jul 2026

Greg

Clean property in a great location with plenty of restaurants nearby.

Partner

10/10

Exceptional

01 Jul 2026

Darlene

All was great, was a bit frustrated to see a couple getting off the elevator with a couple of dogs. Reason we like Best Western is no pet policy.

Family

6/10

Pleasant

29 Jun 2026

Deidre

Hotel not very well kept. Room was mostly clean but the bathroom fan didn't work which made the room feel moist at times. Hallways seemed dirty and could use an update. Some furniture was wet when we checked in perhaps from the air conditioner or cleaning. Breakfast area was small and there was lots of travelers so sometimes they ran out or there was a wait for food or tables. Suite is not that large thought it would be two rooms but just one with a small seating area. Staff wasn't always around but friendly when we interacted.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Varga

The hotel was poorly maintained in many areas. The wallpaper in the bathroom was coming loose, as well in the hallways. The hallways also smelled of pot and smoke and there were fans running in the hallway to dry the spotty carpet.

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Sean

Breakfast was made less pleasant by the TV set to FOX the whole time. No one was watching, so why even have it on? Similarly, when you walk in the door, the view right across from the front doors isn't the reception desk but the dining room where FOX news is still on. Does BW get paid to have this crap on all hours? (FWIW I don't think they should show left-leaning news, either.)

Family

10/10

Exceptional

22 Jun 2026

Criste

Very clean basic comfortable room at a good price. Perfect for our road trip.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Cheryl

The staff were very welcoming and friendly.
Breakfast was great

Family_with_children

6/10

Pleasant

21 Jun 2026

Brittany

Check in process was very easy

Self

10/10

Exceptional

19 Jun 2026

ALLAN

Room was clean and already cooled when entering. The bed was very comfortable. I appreciated the window shade that blocked out all the light from outside. The breakfast was good and had everything you could want in a breakfast. Easy check in check out. The fitness room had more equipment than other places I've stayed. Could use more space.

Self

6/10

Pleasant

15 Jun 2026

Bora

Coach was very dated and stained, floor could use a good mopping. Lamp shades was damaged or dirty.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

sam

Great place

Friends

4/10

Poor

07 Jun 2026

Katari

When I arrived at the hotel the check in process was super easy. I got up to my room I had to go back down to get extra bedding for the sofa bed for the kids. That was understandable that they didnt have that available in the room. Then I get back up there and turn all the lights on to make the sofa bed I found a pair of dirty underwear on the floor by the desk. I called the front desk and bc the housekeeping people were gone the only option given was to throw them in the garbage. They didnt have any rooms available for me to change rooms. Other than that the room was good

Family_with_children

10/10

Exceptional

04 Jun 2026

Jennifer

We definitely enjoyed our stay.

Friends_and_family Family

8/10

Excellent

28 May 2026

Steven

Room was clean and comfortable. Microwave did not work but was replaced within minutes. Staff were friendly and helpful, Breakfast was very good.

Family

8/10

Excellent

25 May 2026

Madi

Hh

10/10

Exceptional

24 May 2026

christian

clean

Self

10/10

Exceptional

24 May 2026

Marlene

Excellent facility. Very upscale with very helpful staff. I enjoyed my stay very much and will stay here again next time I am in town.

Self

6/10

Pleasant

17 May 2026

Kaylin

The room was clean but muggy and humid. The entire 3rd floor smelt like cigarettes and Mary Jane. Breakfast was average w/o complaints. Outdoor pool needed to be cleaned. The surface of the pool scratched both me and my son. My son’s foot started bleeding. Staff were excellent. Our room keys kept unassigned and we had to get them reassigned three times during a two night stay.

Friends_and_family Family

6/10

Pleasant

15 May 2026

Cathy

My second stay within 2 weeks. Still no regular roast coffee (brought my own this time), floor in the room still sticky, this time the TV lost connection in the evening and never came back on through the morning. As always, the staff are very nice, pleasant and helpful. It’s a great location with so many places to dine and shop. The area surrounding the hotel is well groomed and I always feel safe there. The price is very reasonable. I will book again here.

Self

10/10

Exceptional

12 May 2026

WAYNE

Great stop on way home

Self

6/10

Pleasant

08 May 2026

Cathy

They were out of regular roast coffee in my room. The ice machine on my floor was off or broken. The room had a bad smell. The TV channel selections were terrible and very few. There was no program information.
The staff were very nice and helpful.

Self

10/10

Exceptional

06 May 2026

christina

We didn't have breakfast

8/10

Excellent

04 May 2026

scott

good

Friends_and_family Family

4/10

Poor

26 Apr 2026

george

WE WERE DISSAPPOINTED WITH A COUPLE OF THINGS
WE STAYED HERE FOR 5 NIGHTS
AFTER THE SECOND NIGHT WE COMPLAINED ABOUT 2 THINGS
MAIN PROBLEM WAS THE HOT WATER IN THE SHOWER.
WATER WAS VERY HOT INTHE SINK BUT ONLY LUKEWARM IN THE SHOWER.
WE WERE FREEZING EVERYTIME WE BATHED.
ALSO THEY ASKED ABOUT CLEANING THE ROOM AND WE REQUESTED EVERY OTHER DAY CLEANING BUT IT GOT DONE ONLY ONCE THE WHOLE TIME WE WERE THERE.
JUST LEFT US IN SAME ROOM WITH NO IMPROVEMENT TO THE WATER SITUATION.
HAVE BEEN STAYING WITH BEST WESTERN THE LAST FEW MONTHS BECAUSE OF GOOD STAYS SEVERAL TIMES AT PAWLEYS ISLAND, SC.
DON'T THINK I'LL BE DOING IT ANY MORE.
THE LADY IN THE BREAKFAST AREA WAS OUTSTANDING. KEPT IT SUPPLIED AND VERY CLEAN.

Partner

10/10

Exceptional

25 Apr 2026

Elizabeth

This was one of the cleanest hotels I've been to. Breakfast was pretty standard but still good. Would definitely stay here again

8/10

Excellent

21 Apr 2026

Devon

Clean, but slightly outdated decor and amenities. Very decent for the prices range and for a brief stop

Self

8/10

Excellent

20 Apr 2026

ursulo

convenient, great location and overall value was great

Family

10/10

Exceptional

18 Apr 2026

Melissa

Kind and patient staff

6/10

Pleasant

11 Apr 2026

Lillian

2 queen room stay. 1 bed was gross with lots of hair in the sheets. Couch was worn out and filthy. Lamp shades were beyond worn out.

Breakfast was good.
Staff was nice.

Partner

10/10

Exceptional

02 Apr 2026

Jill Kimberly

Great breakfast and comfortable bed.

10/10

Exceptional

30 Mar 2026

Thomas

The hotel was nice, even if it’s not the newest or 4 star category. Everything was clean and in working order. The staff were friendly. I enjoyed the breakfast bar as well.

Self

6/10

Pleasant

29 Mar 2026

Jair

Was good

10/10

Exceptional

20 Mar 2026

Karina

I was only there for the weekend but it was a great experience. People who worked there are very kind and professional. The breakfast is great.
Overall, my experience was amazing.And I know when I come back to wax a hatchy, I found a place to stay

Friends_and_family Family

4/10

Poor

18 Mar 2026

Thomas

Multiple issues

6/10

Pleasant

15 Mar 2026

Walter T

No poolside sitting its winter

Self

10/10

Exceptional

15 Mar 2026

Allen

Housekeeping staff did an excellent job, everything very clean, staff friendly

10/10

Exceptional

06 Mar 2026

Grant

Good overall stay

8/10

Excellent

04 Mar 2026

Christopher

For the location and the price, I would stay here again. Overall the room was clean, but the bathroom was a bit dated, and the wallpaper in bathrooms is never good idea if it is not maintained. The room was mostly quiet. I only heard a door slam once early in the morning after I woke. The breakfast was not great. The pastries were a bit older (stale). The scrambled eggs were the best thing and the coffee. There was limited fruit, just a few bananas and two tangerines and I arrived at 6:45 (breakfast started at 6:30).

10/10

Exceptional

04 Mar 2026

Robert

A little older , but clean.

Partner

8/10

Excellent

03 Mar 2026

jeannie

Overall room was clean and room was quiet

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Marty

We enjoyed our stay but no Netflix’s or other channels

10/10

Exceptional

27 Feb 2026

Roberto

Front desk staff, Room size, and housekeeping

Family

10/10

Exceptional

27 Feb 2026

Charles

Everything was great.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Aaron

Hotel is good for business travel. Friendly staff.

Business

10/10

Exceptional

25 Feb 2026

Lisa

Room was clean staff were very nice

Self

6/10

Pleasant

25 Feb 2026

Robert

First and foremost-the staff was wonderful! Very courteous and helpful. However, the hotel has seen better days! Our room was reasonably clean. There were some stains and wear and tear on the tile work. The wallpaper in the hallways was wavy and peeling up in some places. The bed was the most uncomfortable I've ever slept in. It was very hard and lumpy. The breakfast was ok but minimal. The muffins and pastries seemed stale. The only things that saved this hotel from a 1 or 2 star rating from me was the friendliness of the staff and the decent water pressure in the shower!

Partner

10/10

Exceptional

24 Feb 2026

John D

Excellent

Partner

8/10

Excellent

24 Feb 2026

David

Clean, comfortable room. Good breakfast. Reasonable price.

Partner

10/10

Exceptional

22 Feb 2026

Katie

clean.

Friends

10/10

Exceptional

18 Feb 2026

Brittany

Room had an unpleasant smell! The couch and bench looked to have mold or something on them! Other than that the room was ok

Family

10/10

Exceptional

17 Feb 2026

William Curtis

Great staff and room was very clean. As a wheelchair user the room, and especially the bathroom, was very accessible. Would definitely recommend.

Business Family

6/10

Pleasant

17 Feb 2026

David

Nice location. Room was clean except shower could use some cleaning and recaulking due to mold under the clear caulk looked bad. Staff was friendly.

Family

8/10

Excellent

17 Feb 2026

Greg

Very clean. Staff nice. Good breakfast.

Family

10/10

Exceptional

15 Feb 2026

Nancy

The room was clean and the bed comfy
The staff professional, friendly and responsive to my needs. I stay here whenever I visit.

Leisure Self

6/10

Pleasant

11 Feb 2026

Jason

Very average

2/10

Poor

06 Feb 2026

Alberto

First of all the hotel is out dated, the moment you step in it reeks of cigarette smoke and weed through out the halls. The mattresses were so uncomfortable it feels like your sleeping in a rock, the pull out couch was not any better, you could feel the springs poke into your back. Worst of all is the bathroom had mold all over the walls and ceilings and you can tell it’s never properly cleaned because you can literally smell the dirt as you enter the room plus other odors that I could not distinguish but it reeked!

8/10

Excellent

01 Feb 2026

William

Room was clean

Business_and_leisure Partner

8/10

Excellent

11 Jan 2026

Byron

Was all good

Leisure Partner

8/10

Excellent

11 Jan 2026

James

Staff was very nice, room was clean, breakfast was pretty good.

TV needs YouTube, Netflix, etc.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

tim

Room was ok, bathroom was deplorable, bed was hard and awful to be honest. Never likely will I stay there in the future.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Rebecca

Smelled of smoke as you walked in then there was a smell throughout the halls and rooms. Several stains on walls and rugs.

Business Partner

8/10

Excellent

26 Dec 2025

Jeffrey

Overall good experience, clean facility, efficient staff. Breakfast was a little bit better than average for this class of hotel.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

William

Staff was amazing. The breakfast was one of the best hotel breakfast we’ve had. Our only issue seemed to be with our bathroom. The sink was super hot with no cold water and the shower was cool with not hot water. We alerted the staff about it upon checkout. Other than that the stay was great!

Business_and_leisure Friends

6/10

Pleasant

05 Dec 2025

John

The shower was weird but OK. The TV would only show local news and the cooking show. The wall AC control displayed \"Needs batteries\". The below-window AC unit could barely heat the room up to 72F the first night. And the AC made squeeks during the night. (Maybe as a motor started and stopped?) The coffee maker was positioned under the microwave oven, where it could not be filled with water. The 2nd night was better. The breakfast was very good. The bed was very comfortable.
The front desk clerks tried to help.

Leisure Family

6/10

Pleasant

01 Dec 2025

gene

Toilet was running all night- at this late, did not call it in.

4/10

Poor

19 Nov 2025

Jennifer

There was a huge water leak where they had to turn off the water, which i understand is not their fault, but they could have called the guest rooms and let them know what was going on. Then when we called regarding there was no water, the front desk lady was not kind or professional at all. We asked if she had an idea of how long it would take to turn it back she responded with “I don’t even know”.
We stayed for 4 nights and even though I requested rooms service to clean the room daily, they never came until I went to the front desk to complain. I called the front desk on our first night and asked for an extra blanket. The rude front desk lady responds with “You gone have to come get it.” When I replied “Oh ok there’s no one to bring it” she responds with “yeah we ain’t got no one so if you want it you gone have to get it yourself”.
There was an Indian lady at the front desk on our last day and she was very sweet and kind and professional.

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Gregory

The room overall

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Christopher

Room was mostly clean but chair and ottoman were disgustingly stained. Water in shower came out black as if some work had been done on the line.

Business

6/10

Pleasant

18 Nov 2025

Christopher

Room 305 was mostly okay. The chair and ottoman were terribly stained to the point that I didn’t even want to touch it. The rest of the furnishings were good and appeared clean.

I think the shower must have had some work done on the supply lines or something because when I first turned it on the water had black in it but eventually flushed too clear.

We had a comfortable stay and the staff was great.

Business

10/10

Exceptional

13 Nov 2025

Christopher

Xxx

6/10

Pleasant

12 Nov 2025

Dawn

Overall it was a good stay. The beds were comfortable. The staff was accommodating and friendly. It was quiet and in a nice area. Our only complaint is that the TV didn't work... it kept going out. I guess they were tranaferring to a new service, but the result was we weren't readily able to use the TV. Quite frustrating. We did call down and they did come up and attend to the issue and were able to get it to work... but this was an added inconvenience.

Leisure Family

8/10

Excellent

10 Nov 2025

Michael

Great staff

Leisure Partner

10/10

Exceptional

02 Nov 2025

Debbie

I have never stayed at BW but this hotel pleasantly exceeded my expectations! Extremely clean! Breakfast was great!

Leisure Self

10/10

Exceptional

30 Oct 2025

Anita

did noy use laundry. clean spacious room

4/10

Poor

27 Oct 2025

William

Had to go down to the front desk four times during my three day stay because my key card would not open the door (did not keep my card next to my wallet or phone, it’s just an antiquated system that doesn’t work well) Very annoying. Also, maid service did not come to the room once during my stay. Thought it was just an anomaly the first time so just ignored it. But, then it happened again. Won’t stay here again!

10/10

Exceptional

17 Oct 2025

Aaron

Excellent Value

pool and laundry services were great, room layout was great

Business

4/10

Poor

13 Oct 2025

James

Hair in several spots on shower floor.