Name: Comfort Inn & Suites Red Oak - Dallas Area
Address: 404 North I-35 East, Red Oak, 75154, US

10/10

Exceptional

15 Jul 2026

Barbara

great service will be back soon

Friends_and_family Family

4/10

Poor

15 Jul 2026

Erin

Microwave broke the first night, with food in it. Girl at the front desk was awesome, but no other microwave was available. Not so much a big deal. Was there for a softball tournament but the pool was closed so no cooling off for her after games. It’s July seriously why is the pool closed? Another guest commented it hasn’t been open in a while. Also trash left all outside room doors, guests do what they do but seriously it looks trashy. I asked the guy at front desk if there was a dumpster I could take some trash to, he told me to just leave it under the back stairwell and they would get to it in the morning, and I’d know the stairwell because of the smell. Like what? No. I did find a dumpster thankfully. Tub was gross, no covering on the bathroom lights. Best part was the window of the room I was staying in was shattered on the outside pane. I wouldn’t stay here again after my husband had issues the first time, and now me this time. Should change the name to Uncomfortable Inn because nothing about this place is comforting.

Family_with_children

2/10

Poor

13 Jul 2026

Sandra

Dirty rooms uses swamp cooler room was hot. Shower curtains were falling apart all furniture was dirty floors were dirty. Couch had crumbs. The rooms also smell horrible. Save your money book somewhere else. Do not take your family there. They will not refund your either.

10/10

Exceptional

13 Jul 2026

Shujey

The walls are quite thin, and I could hear everything happening in the room next door. It made it difficult to get a good night's sleep.

4/10

Poor

13 Jul 2026

Carlos

As soon as you walk in hotel stinks. Our room was HOT. We were in the \"new side\". Horrible. Everything is falling off broken or just ugly. First and last time here.

Partner

8/10

Excellent

19 Jun 2026

Farrah

The property is a little older and needs some maintenance. But other than that, the staff were very kind and accommodating, and the room was clean.

Self

2/10

Poor

04 Jun 2026

John

We checked in, and immediately noticed a very scary atmosphere, people walking around barefooted and congregating in the halls. I think more of the guests are living there.
The room smelled horrible, the bathroom lights didn’t work, the toilet kept running constantly, it was far from the pictures in the ads.
We checked out within 30 minutes,, and paid about the same price at the La Quinta in Desoto. That place was perfect.
The issue keeps going because they have not refunded my full 4 night booking with them. I am currently working on that.
If you want security, cleanliness, safety, and updated rooms and basically a place that doesn’t make you feel like you could be stabbed in the hallway, then DONT STAY HERE

Family

10/10

Exceptional

22 May 2026

Ramona

Clean, good location, easy in and out, friendly staff

Self

10/10

Exceptional

30 Apr 2026

Jennifer

BREAKFAST WAS OK

Friends

10/10

Exceptional

28 Apr 2026

Rhonda

just a place to sleep

Self

2/10

Poor

12 Apr 2026

Cassandra

If I could give this hotel a negative 10,000 rating, I would. While some of the staff were somewhat polite, the overall experience was extremely disappointing.
The breakfast area was very unclean, and the food was terrible. The cook was dressed in all black with a hoodie over their head, which did not appear professional and made us uncomfortable. We were so disgusted by the food that we couldn’t even eat.
The room was also not properly cleaned—it was obvious the sheets had not been changed. On top of that, the TV didn’t work. The front desk staff attempted to fix it but were unsuccessful.
I spoke with the manager, Melissa, who promised us a discount for the inconvenience. However, at checkout, we were still charged the full amount. When I tried to speak with her again, I was told she was unavailable.
This was my first stay at Comfort Inn, and it will definitely be my last. I would not recommend staying here unless you have no other option. This was by far the worst hotel experience we have ever had—poor service, lack of professionalism, and unacceptable cleanliness standards. Please reconsider before booking.

Partner

2/10

Poor

28 Mar 2026

Robert

The place was complete trash, staff was the only thing goid

Partner

4/10

Poor

24 Mar 2026

Mike

Poor condition of property

Family_with_children

2/10

Poor

22 Mar 2026

JARED

Room flooded with toilet water (black water) from another floor. All our clothes and shoes were soaked. Staff did very little to fix the issue. Owners never showed up to help with the situation. No offer to cover the cleaning of the haz mat clothes and shoes finally after much pushing they put us in another room

Partner

2/10

Poor

22 Mar 2026

Yvette

Our was flooded so we left

Friends_and_family Family

4/10

Poor

21 Mar 2026

Elijah

dirty room, dirty property, cheap rooms.

Friends_and_family Friends

4/10

Poor

15 Mar 2026

Nita

For almost $200.00 a night this property is a C. The bed’s squeaky, pillows were very small and uncomfortable, the furniture old and very worn.

Partner

10/10

Exceptional

04 Mar 2026

Noe

Clean as can be. Front desk staff was excellent

2/10

Poor

02 Mar 2026

Chelsea

Staff was amazing but the room wasn’t the most put together. Electrical sockets were loose so things wouldn’t stay plugged up unless you literally didn’t touch them and I also found a small bug in the sheets.

Self

10/10

Exceptional

23 Feb 2026

Saliha

Was the room very clean

2/10

Poor

03 Feb 2026

Rachael

The toilet would not flush at all while I was there. People kept leaving trash everywhere. The vending machine didn't work. Walls are incredibly thin.

Self

8/10

Excellent

30 Jan 2026

Kaylee

Ok so RL at front desk was awesome!!! There was a stain on my blanket and a broken picture. But I was able to relax out the storm! It was a nice escape

Leisure Self

10/10

Exceptional

25 Jan 2026

Jeff

All of the above

Business Self

2/10

Poor

18 Jan 2026

Sabrina

The Property is outdated. Rooms had broken items or items that were taped together such as the inside of the elevator. We were checked in a room that had a broken door and was not properly prepared and informed the room was technically OUT OF ORDER and should have not been available. Had to be provided another room that had a broken closet handle. Old refrigerator and cracked tub.

Leisure Partner

8/10

Excellent

06 Jan 2026

Emily

El personal de recepción es muy amable, las habitaciones por el precio esta bien

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Carlton

Breakfast was off the chain and bed was lovely

Friends_and_family Family

2/10

Poor

02 Jan 2026

Willie J

Yes breakfast was the best if I had to grade it it would be A+

Friends_and_family Family

2/10

Poor

14 Dec 2025

Becky

My girls and I stayed here for a softball tournament. The sofa bed was so incredibly disgusting. My girls said it looked like a murder had taken place on that mattress. We killed a roach in the bathroom and the faucet in the bathroom was rusted and nasty.

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Ana

It was ok condition

Partner

8/10

Excellent

07 Dec 2025

Derekka

For the rate it was worth it. Best I’ve seen for the rate I got.

10/10

Exceptional

02 Dec 2025

Ramona

Easy check in and out. Clean room. In an easy to access area of town. Friendly staff

Business Self

2/10

Poor

01 Dec 2025

Stacy

We have stayed here before, but will not be back. The first two days/nights we had a super helpful woman at the front desk. A/C was not working properly & we couldn't open our 1st floor window with no screen. AND it would not open anyway!!! Fire danger? She got the A/C on, but it never worked well until the temp outside dropped 20 degrees. We were there 5 nights total, requested housekeeping the 4th night (was supposed to get it after 3 nights) & was ignored. Had to ask for toilet paper, shampoo and a towel. Had to go to a laundry because the dryers were out of order. Outlets on the table between the beds didn't work. The breakfast was below average. One morning the gravy was taken away right as we arrived. The lady was trying to lave early. The next day, breakfast was much better. Overall, we were very disappointed.

Leisure Family

10/10

Exceptional

22 Nov 2025

EJay

Great staff

2/10

Poor

20 Nov 2025

Ruben

.

Business Partner

10/10

Exceptional

18 Nov 2025

Ashley

Working phones in room

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Lacey

Room was clean

10/10

Exceptional

08 Nov 2025

Michael

Clean rooms. Very courteous staff. Good breakfast.

6/10

Pleasant

02 Nov 2025

Ivan

Hotel is old, bathroom needs rennovation

Leisure Family

2/10

Poor

10 Oct 2025

Amontre

The staff member took a picture of my card then called the hotel room to ask for my address after she already had my id copied. Within a hour or so I had multiple charges on my card, totaling $400. Let me walk you through it. The manager was nice, professional, and did her best, but no compensation at the moment. Ultimately I filed a police report with the Red Oak Police Department.

Leisure Partner

8/10

Excellent

05 Oct 2025

Jacob

The front desk staff was very friendly and helped with anything we needed help on.

Partner

10/10

Exceptional

18 Sep 2025

Sydney

The absolutely best staff

Business Self

2/10

Poor

12 Sep 2025

Mike

Disgusting dirty, waters damage room smelled musty.

Business Self

10/10

Exceptional

03 Sep 2025

Rene

Affordable place to stay

8/10

Excellent

31 Aug 2025

Charlie

It’s difficult to keep an older property looking new and polished. It’s clear the staff is doing everything they can but the property is in desperate need of some serious work. The tub in my room is missing porcelain, and the sink has several major cracks. I spent three nights on the property. The couch in my room, which makes into a bed has cushions that need to be replaced with stains and patchwork. The room has missing lightbulbs or bulbs that need to be replaced because they don’t work. The staff is kind and helpful.

Business Self

2/10

Poor

24 Aug 2025

Jackie

Don't Stay here

We stayed here for a softball tournament. So we stayed from Friday night check-in and Sunday morning Check-out. I must say the check-in/Check-out was easy due to the front desk clerk. She was the only positive part of this stay. We stayed in room 104. As soon as we opened the door the room had a horrible order. The floors were dirty and the bathroom odor was worse than the room. The chair and ottoman in the room were nasty. We wouldn't even sit on the chair. The bathroom floor was just as dirty as the room floor. To get mask the smell we had to buy room deodorizer and spray the room. I went to take a shower and I was greeted by dead cockroaches. A used bar of soap was left in the shower. The fan in the bathroom the motor was burnt up and it left a smell and the cover to it was leaned up on the wall. Seems to me the room service needs to be double checked behind. I showered with flip flops. To my surprise the bed was very clean and comfortable. The side tables were sticky from what looked like food. The breakfast Saturday morning we didn't get to try due to the front desk clerk having to prepare because the person over this called in. This morning we go in for breakfast and there is plenty. The bad part is the person in charge of the breakfast was rude. She was flirting with a guest and complained about the other guest. She was mad to have to do her job and complaining about, \"These Damn People\" meaning the guest. I could go on but not enough space

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Christy

Air conditioner did not cool room good other that was a nice, clean place to stay.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Angela

The greatest staff. Very friendly and considerate of their guests. Clean and quiet place to so

Self

6/10

Pleasant

02 Jul 2025

Stephanie

CLEAN IT UP

I was disappointed with the lack of cleanliness and not properly working features. The bathroom faucet splashes water everywhere needs a washer, on it there was no toilet seat cover. Upon entering the hotel smells like the washers are stale and spoiled. There were bugs in the room. I was not able to secure valuables in the safe. The shower curtain was not appropriate for the shower rod; water was all over the floor. The curtains did not close all the way had to get clips from the front desk to close them. The trash cans everywhere were overflowing and towels left on the ground in the hallway tacky. Room not very clean can use better care. The water line to the toilet is rusted and mold around the base of the tub. The ONE nightly staff was very friendly Kelly and did ask if someone had come to fix the problems as she did leave word of the problems but could not give me another room as they were allegedly sold out. When checking out I spoke to the clerk about the issues and the \"Manager\" sat right there and did not say a word and when I asked her was she the manager she replied yes and I said to her so you have nothing to say and her response was you already said you were going to call corporate so I let the clerk handle it?? She did not care needs retraining immediately as I could have been from corporate there to see how they handle situations she did not have any concern??

Friends_and_family Family

4/10

Poor

25 Jun 2025

Natasha

The front clerk Mya was great….. she gave me local restaurants to eat at she was awesome.

Leisure Family

10/10

Exceptional

22 Jun 2025

Isaac

Great customer service,
Room was clean
Breakfasts was awesome
Overall great stay!

Leisure Family_with_children

8/10

Excellent

15 Jun 2025

Michela

Good place to stay!

We had a good day! I would definitely stay here again. We were here for a softball tournament and this location was perfect distance from the field with plenty of restaurants and store surrounding it. The pool area looked nice, but we didn’t have time to use it. The continental breakfast was fine. The front desk people were friendly and prompt. The only thing was the shower curtain. Wouldn’t close up on either side. Just the way the bar was hanging didn’t allow for it to close. Wasn’t a big deal. Just had to put some towels down so that the floor didn’t get soaked. The shower pressure was excellent! :) beds were comfy and we slept well

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Laura

location

Business Self

6/10

Pleasant

08 Jun 2025

John

Quick trip for baseball tournament

Room was nice. A/C unit leaked water on the floor and was not able to cool the room well. Staff was friendly. Lots of noise from I -35. Bed was comfortable, internet worked well, and room was clean.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Marisela

Great

Friends_and_family Family

2/10

Poor

05 Jun 2025

Jaime

Elevator noise

4/10

Poor

02 Jun 2025

Carol Ann

The room and bathroom were not updated/renovated as the website had reported.

4/10

Poor

01 Jun 2025

Julieta

I have booked here before and staff, room details and housekeeping have never been bad. This stay was probably the worst, first of all the sheets smelt so bad (almost like feet) to the point we couldn’t really sleep. We had to buy some our own blankets just to sleep on top of the beds. Second, the bathroom; the toilet was dirty and the shower curtain was just so flabby and old it did not keep closed when we would shower. The curtain was just on side and the water would get all over the bathroom floor.

Leisure Family_with_children

6/10

Pleasant

30 May 2025

Ferren

The pool wasn't available, the phone in the room did not work, the closet door was broken at the bottom, only outlets were on the lamps and one by the door.

Leisure

10/10

Exceptional

30 May 2025

Ken

Good room and very clean, a little hard to find but staff very helpful when I called

Leisure Self

6/10

Pleasant

10 May 2025

nora

Breakfast is not what they say, sorry but it doesnt even looked cooked right. Room price not worth it.

Business

10/10

Exceptional

09 May 2025

Ramona

Check In was super easy. The desk clerk was very professional, polite, and friendly. There were lots of places to eat close by. Construction on the road in front was terrible but that is not the hotel’s fault. Room was clean and smelled nice.

Business Partner

2/10

Poor

08 May 2025

Heather

I meant to book this room for November for a wedding I was coming in town for. I know I selected the correct date when searching. Somehow, when secured, the date changed to May. And not even the same date. I tried to change it through Expedia and they would not allow me. I tried to plead with hotel and they would not allow me. Lost $100 and

4/10

Poor

05 May 2025

Joan

In our room, the coffee maker was missing the grounds basket, the telephone wasn't connected, floors were unswept, closet door was off the henge, paint missing around door knobs, bathroom mirror was missing reflect paint

Business_and_leisure Family

10/10

Exceptional

29 Apr 2025

Eileen

Staff was very friendly and helpful.

Leisure Family

10/10

Exceptional

27 Apr 2025

Robert

Great price and location.

Business_and_leisure Family

8/10

Excellent

07 Apr 2025

Bearl

The continental breakfasts was really good

Leisure Partner

2/10

Poor

06 Apr 2025

Joseph

Under construction. Terrible in every way except the staff did everything they could to make it better but the facility was the issue

Business_and_leisure Family

10/10

Exceptional

01 Apr 2025

Debbie

All good

Business Friends

10/10

Exceptional

01 Apr 2025

Terri

Beautiful

Leisure Partner

4/10

Poor

31 Mar 2025

Corbett

No freaking wash cloth and no tv

Leisure Friends

4/10

Poor

29 Mar 2025

Verified traveler

Not as the photos show

Under renovation- room appeared to have some kind of renovation but the bathroom was really bad - no renovation. The only thing I can that was good - bed and bedding was comfortable. Rooms did not look anything like the photos on website. Also the outside entrance very dirty and landscaping was bad and not inviting.

Friends_and_family Family

4/10

Poor

29 Mar 2025

Barbara

Nice employees. Could have been cleaner - sofa was dirty and dirty clothes were found in the closet. Bathroom lighting was very dim, water pressure in bathroom sink was weak, and shower floor (bathtub) was very slippery. Facility is being remodeled, and it’s really needed.

Leisure Partner

6/10

Pleasant

23 Mar 2025

Angela

Think twice

Walls are very thin, heard screaming throughout night. Heard another room's TV. Didn't clean room after first night. Bed was ok. Shower pressure ok

4/10

Poor

23 Mar 2025

Mark

Evidently the hotel was under construction. There were places where the carpet was missing but the staff was nice. I second day when I went for breakfast there was no bacon and they did not seem like they were going to being out more. The towels in thew bathroom were threadbare in spots and the light only seem to have one bulb in each light despite having a place for 2 bulbs. It seemed very dard in the the room.

10/10

Exceptional

21 Mar 2025

Barbara

Hotel

Excellent

Friends_and_family Family

2/10

Poor

18 Mar 2025

Joseph

Under construction, no tv remote, roaches, no towels, trash can, tp. Missing mattress for fold out sofa in one room. Stains on mattress on other room. Top door lock latch missing half the parts. Too much to list.

Business_and_leisure Family_with_children

8/10

Excellent

10 Mar 2025

Samantha

It was convenient for softball tournament

Business_and_leisure Family

2/10

Poor

04 Mar 2025

Will

HORRIBLE!!

The hotel was not what the photos suggested at all. It was in very poor condition and upon checking in it was very slow. Once we were checked in we were sent to a room that the clerk said was ready but it wasn't cleaned from the previous guests. The people in the room next to us had music blasting during the day which wasn't an issue until we returned from a outing and dinner which was around 10 pm and the music was still blaring. At this point I called the front desk and told them of the situation and it was resolved. The next morning we went downstairs for the breakfast buffet which was horrible! Hard biscuits, runny gravy, cold eggs and soggy potatoes not to mention the breakfast room was very small not very clean and had a smell of mold which could be smelled throughout the facility!! Will never return or recommend! 😡

Friends_and_family Friends

8/10

Excellent

01 Mar 2025

frances

Softball travel

They were under renovations so it was ok. But the beds were comfortable!!

Friends_and_family Family

6/10

Pleasant

01 Mar 2025

Laura

nothing

Leisure Family

10/10

Exceptional

26 Feb 2025

Terri

Nice

Leisure

8/10

Excellent

24 Dec 2024

Alfred

Superb staff

Leisure

6/10

Pleasant

30 Nov 2024

Ramona

When we checked in they gave us a room that had not been cleaned.

Business_and_leisure

2/10

Poor

30 Nov 2024

Richard

Horrible

It was terrible! Don't waste your money. The bed was hard as a rock, the blackout curtain had large holes all over which the front desk came & put some kind of tape over some of them. The elevator smelled like sewer.

Partner

2/10

Poor

11 Nov 2024

Kaylee

I’m in grad school and just needed a night alone to sleep! The property is being worked on maybe. There is no elevator to the third floor, and they look like they are renovating but surely are not!

I walked into the room, even with everything else hoping it was clean and I could just lay down. I closed the door and it barely closed and locked, bathroom looked like it was cleaned with a muddy towel and had a smell.

Leisure Self

2/10

Poor

02 Nov 2024

Vivian

Room is dirty, hole in the couch, stains on the couch and bedding

8/10

Excellent

27 Oct 2024

Joan

The staff was very helpful and pleasantly friendly. The property was good we were in town for show. Room was clean, bed was comfortable and the shower was clean.

Business Family

10/10

Exceptional

17 Oct 2024

Rene

L OK ve

2/10

Poor

14 Oct 2024

Roselyn

Buyer Beware!!

I checked in with my family, went to the room, and went back to the front desk and checked out. The tub had stains, the sink was grungy, and it had a moldy smell. The carpet in the hallways was filthy. There were creepy guys hanging around outside, and the area looked seedy. I called Hotels.com and shared all of this with them. They confirmed with the manager that I checked out and never stayed. I was told that my money (over $300+) would be credited to my card within a few days. That was two weeks ago. I’ve not received the email from Hotels.com regarding this issue as they stated. I’ve not received my refund. Hotels on this website are misleading in some cases. This was my real experience.

Friends_and_family Family

8/10

Excellent

13 Oct 2024

Elizabeth

Property will be much better after construction/ remodel

Leisure Partner

10/10

Exceptional

05 Oct 2024

Teresa

Service

Very courteous service

Self

2/10

Poor

24 Sep 2024

Savannah

There were bugs in the rooms, stained bedding, and they ran out of key cards so they gave out master keys to patrons to use instead. The patrons with these master keys could enter anyone's room.

10/10

Exceptional

22 Sep 2024

Kayode

Room really clean, disinfectant-smell clean, comfy bedding, great front-desk service, good breakfast kitchen-culture.

Friends_and_family Family

10/10

Exceptional

05 Sep 2024

Keosha

Wonderful experience

Business_and_leisure Partner

10/10

Exceptional

28 Aug 2024

ruby

I stayed for almost two weeks in the hotel. The property is older, however it is getting the upgrade that it deserves, The ongoing renovation comes with some inconveniences but the management and staff compensates for it. The location is spot on with restaurants, grocery and gas station within the vicinity. Parking was never a problem. I appreciate the availability of fresh coffee and water infused with lemon 24/7. I stayed both in the standard room and suite room. The AC worked well and the bed is fairly comfortable. If you prefer a slightly elevated experience, booking the Suite room is a good choice. It is very spacious and feels \"homey\" specially if your staying longer. The hotel may be lacking in some amenities but the real gem of this property are the people who serves to make your stay comfortable. They deserve 5 stars.... Appreciate the staff from the from the front desk, Zander and Mariah (always ready to assist); hard working and beautiful housekeeping women (Lucina, Nataly and Hanah), very friendly maintenance crew and the women who prepares breakfast.... Thank you so much... Shout out to the Manager Ms. Trini who generously upgraded our room when our preferred room was not available. The hotel has great potential. Im looking forward to stay again and see the finish work of the renovation.

Business

10/10

Exceptional

11 Aug 2024

Maria C

The elevator was not working.

6/10

Pleasant

08 Aug 2024

James

old and dated

Leisure Family

4/10

Poor

22 Jul 2024

Salh

Terrible internet; uncomfortable beds.

Business Self

6/10

Pleasant

12 Jul 2024

Ronnie

We stayed at this hotel checked in at 10:30 pm due to air conditioning problems at a previous location, to find this hotel room was cooling much either. The hotel was a little wore down compared to most comfort Inn, but to beds were comfortable.

Friends_and_family Family

6/10

Pleasant

26 Jun 2024

Verified traveler

Not the best

The hotel was under construction and we had to walk a very long way to our room. Cleaniness was subpar. Air conditioning in the room could not keep the room cool, we ended up using personal gans we brought with is to keep cool. The only reason i would recomment this hotel is because the staff was super friendly and helpful

Friends_and_family Family