Name: Comfort Suites Desoto Dallas South
Address: 1211 E. Wintergreen Rd., Dallas, 75115, US

10/10

Exceptional

03 Aug 2026

Sabrina

Got what I wanted outta the stay

8/10

Excellent

30 Jul 2026

Bridgette

Spacious rooms. Good amenities.

2/10

Poor

29 Jul 2026

Jo Ann

This hotel was horrible, there were roaches in my room, The hotel never offered to exchange my room to another room, I also saw a roach crawling on the hallway wall. They only offered to spray my room the next day which was my check out day. Complain to the manager through emails and left phone messages, he refused to address the situation probably because they had already received the payment on my credit card. I advise no one to stay at this hotel. I also overheard a customer complaining that their room smelled of weed, which also tells me that they are not cleaning the rooms because why offer that room if you knew it had that order in it. Everything about my stay was horrible and again take it from me if you have a complaint, they won’t address it they will choose to ignore you instead, worst hotel ever! Also, there was a smell of cleaning products which it seems they were trying to cover up something!

8/10

Excellent

26 Jul 2026

Dorothy

The front desk when checked in, she we very friendly and so helpful.

2/10

Poor

24 Jul 2026

Brittney

I was very disappointed with my stay. The first room I was given had roaches, which was completely unacceptable. When I was moved to a second room, it wasn’t even ready for guests. There was no toilet paper, towels, or bed sheets, and I had to make multiple trips to the front desk just to get the basic necessities.

I’ve stayed at this hotel several times before and have never experienced anything like this. I’m not sure what’s going on, but the quality of service and housekeeping has clearly declined. I hope management addresses these issues because this experience was far below the standard I’ve come to expect.

Family_with_children

6/10

Pleasant

21 Jul 2026

VICTOR

Mold in the bathroom of other guest rooms. Pest control is required (roaches in bathroom and suite. Electrical outlets are not allowing for the charging of devices (iPhone and iPad).

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Natasha

The room was so chill. The days were not long enough here.

10/10

Exceptional

19 Jul 2026

Maria

It was really nice!😊

10/10

Exceptional

17 Jul 2026

Farrah

A quiet hotel with clean rooms, great breakfast, and pleasant staff.

Self

4/10

Poor

12 Jul 2026

cecilia

My room smelled terrible. I had to go out and get Lysol and deodorizers. The carpet was full of red dirty spots. The closed door was so dirty the inside was worse it smelled like urine. The toilet water kept stopping we had to pull the water filler to flush. The beds covers kept coming off and were ripped on the corners. Breakfast was non existent. The workout room was cleaner better maintained but the treadmill didn’t work, no free weights no towels or anything to clean the equipment. The hand sanitizers was empty. The back door never closed there was no sense of safety anyone can basically go in with out a keycard. Just not happy with the property. Won’t be staying there again.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Nora

Bathroom shower walls had mold in them but overall it was just ok

Business

8/10

Excellent

11 Jul 2026

Joycelyn

It was a Good rating.

10/10

Exceptional

11 Jul 2026

Natasha

The room wasn’t as clean. The bathroom was rusted and the kitchen area table was still dirty

Partner

2/10

Poor

08 Jul 2026

Bruce

The carpet smelled terrible and the room was dusty and stuffy

Partner

8/10

Excellent

07 Jul 2026

Don

I was satisfied with my stay

Self

10/10

Exceptional

07 Jul 2026

mark

Room always clean, i will return !

Partner

10/10

Exceptional

05 Jul 2026

Farrah

Awesome staff, great breakfast, and a quiet stay.

Self

6/10

Pleasant

02 Jul 2026

Chris

We took one of the only rooms available, but it was in the middle of being remodeled there were whole on the wall. The plugs outlets were not installed yet beside the beds. Looked like it would be a nice room if it was finished.

8/10

Excellent

29 Jun 2026

Stephanie

Helpful, friendly staff. Facility was clean.

Family_with_children

2/10

Poor

28 Jun 2026

Amy

My husband is a disabled veteran. We were placed on the 4th floor and the elevator in the hotel was not working. We asked for a room on the lower floor but were told they could not accommodate us because we had already been in the room we were in. My husband had to walk 4 flights of stairs for 3 days. The washer and dryers were out of order, the orange juice machine was out of order and our room was disguisting. The bathroom had mold in it, the tiles were broke in the shower. I will never stay at this property again.
Faith was the woman who was at the front desk and she was very rude and did t seem to care that the room was disguisting or the fact that we had to walk up the stairs daily.

Family

4/10

Poor

28 Jun 2026

Yvonne

The elevator went out in the early morning of our 2nd day and was not repaired when we left after 3 nights at the hotel. It did appear that they even tried getting someone out there to repair it.

On the third night no one cleaned my room. The dirty towels where picked up and fresh towels left.

The breakfast was subpar. Not that I expect a lot from a free breakfast but not overlooking the food is not too much to ask for.

The staff were polite. A personal cup was left on the table as we were leaving and the front desk person brought it out to our vehicle. Whenever we asked questions about the surroundings and where we could find certain things the workers were helpful.

Family

6/10

Pleasant

28 Jun 2026

Quintessia Thomas or James

Booked 2 rooms 1 room was great the other one smelled like mold and smoke. I let the attendant know. She told me all she can do is give me some air freshener. I took it whatever she gave me was not air freshener. Although they were nice even they are a available. It was a struggle to find whoever should be sitting in front. The one time I didn't bring soap, the hotel had no soap. We were on the third floor -elevator stopped working. It wasn't totally bad bc of the location, but I wouldn't stay here again.

Family_with_children

2/10

Poor

24 Jun 2026

Ernest

Terrible stay experience ever

Friends_and_family Friends

2/10

Poor

24 Jun 2026

Melissa

I am a realtor who manages several rental properties and multi family properties. Certified in hotel, motel management & property management. I stayed the night and checked into my room, which had a VERY bad Odor of mildew. The staff was notified and they sprayed chemicals on the carpet. The carpet is in very poor condition, and my feet would stick to the flooring. I highly suggest management look at all carpets within this property and the odor from heavy mildew within the rooms. when asked for a possible other room I was told the rooms are worse than the one I was in . I dropped the ac to try to circulate the smell, it subsided a little, however I highly suggest an inspection to the units within the building.

Self

10/10

Exceptional

23 Jun 2026

Marlene

Clean property, comfy beds and professional staff!

Self

6/10

Pleasant

22 Jun 2026

albeza

Very disappointing experience.

Our truck was broken into while staying at this hotel, and both windows were shattered. When the police arrived, the officer informed us that they have responded to multiple incidents at this property before and that the exterior security cameras were not functioning.

As paying guests, that is extremely concerning. While the hotel is not responsible for the actions of criminals, guests should be able to expect working security cameras, especially if vehicle break-ins have occurred in the past.

The damage, repair costs, lost work time, and stress caused by this incident have been significant. I strongly encourage management to address the security issues at this property and ensure that all cameras are operational for the safety of their guests.

Partner

10/10

Exceptional

21 Jun 2026

Daniel

Enjo

Self

10/10

Exceptional

19 Jun 2026

Farrah

The property is newer and very well maintained. The staff were great, and the room was clean and spacious. They also had great food options.

Self

2/10

Poor

14 Jun 2026

Fay

The property was disgusting. We checked in our room and found mold in the windows seal and walls. We were moved to two different rooms after and each room had mold and smelled like mold. I notified the staff with pictures as well and nothing was done. I didnt feel safe to stay there so we canceled our reservation. 10/10 definitely would NOT RECOMMEND!!!!!!!!!!!!!!!

Family_with_children

10/10

Exceptional

14 Jun 2026

Siddeeqah

Very nice clean and neat .

Partner

4/10

Poor

12 Jun 2026

Kristen

This is a sad little place. I will never stay here again

Self

8/10

Excellent

11 Jun 2026

Abigail

Our stay was great! Only thing Is was the pool was not open due to it not passing an inspection and the laundry rooms were not working, but other than that everything was great!
Free parking, Free breakfast, staff was helpful!

Family_with_children

10/10

Exceptional

07 Jun 2026

Darius

Hshs

10/10

Exceptional

31 May 2026

Krystal

It was an amazing stay and I would go back

Self

10/10

Exceptional

28 May 2026

Roger

We lenjoyed everything about our stay except that the pool was closed.

Partner

8/10

Excellent

24 May 2026

Lashay

The room was clean for the most part, but the toilet seat was split and they wouldn’t replace it or offer a new room

Friends_and_family Family

10/10

Exceptional

23 May 2026

Roger

Enjoyed our stay. Nice room. Good breakfast. Gravy was a little runny today. Pool was closed. Would have used it if open.

Partner

10/10

Exceptional

22 May 2026

Carlos

Nice and clean room. Also the WiFi had decent speed which was nice for streaming/gaming.

Self

10/10

Exceptional

17 May 2026

Aubrey

Friendly staff and very nice room

Partner

2/10

Poor

17 May 2026

Keith

False advertising. I booked a room with sofa bed. And no sofa bed. They blamed hotel.com and no remote in the room for tv and cloths left in closet. I want a refund

Partner

8/10

Excellent

17 May 2026

Scarlette

The couch that was in our room was disgusting because it was cloth and no telling what other people that has done on that couch and it was filthy. They need to be removed.

Family

8/10

Excellent

15 May 2026

Shonica

It was great

Partner

10/10

Exceptional

09 May 2026

Kyle

Everything was great with the hotel!!!

2/10

Poor

03 May 2026

Michelle

The morning front desk staff were rude!! The room was ok, but the bath/shower needs repair! The air condition didn’t work well. We had to put the temperature at 66 to cool down the room to a comfortable temp.

2/10

Poor

03 May 2026

Alexis

The staff was not at the front desk at check in they had to be located by the cleaning lady. The hotel and the second floor smelled odd very very powerful cleaning supplies. Like they wanted to mask about smell. The room we stayed in was horrible. The AC did not work consistently, the toliet seat lid was only covering about 75%of the toilet. There was no toliet paper holder. Some of the hotel products were ripped off the wall. The water pressure in the shower was so high it hurt to shower in there. Breakfast was not good. Some products were expired. Informed the person when checking out and got told oh well I just work here. That was horrible customer service. I wasted money on this room and hotel. I am sure a motel 6 would have been nicer. I can not give it less then 1star, but I would. Not worth it. Stay away from this hotel.

Family_with_children

4/10

Poor

28 Apr 2026

Amie

Worker never greeted us or even spoke to us. Our A/C didn't work and we had to move rooms. Another party came to our room saying they were just assigned to our room. One morning at 6:45am someone was trying to get into our room. The front staff gave room cards out to people who left their card in the room or were tired of waiting for the other person to arrive with the key. This happened on the first night we were there and the second night we were there. The front staff never asked for ID or even a name but just asked for the room number and gave the person the card. Very unsafe. I would never recommend this hotel to anyone.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Chef AJ

Breakfast was ok. could have made eggs not so hard because they get dry in the warmer.

Partner

8/10

Excellent

22 Apr 2026

Jacqueline

The room was a good size but that standup shower needs to be redone. It was rusty and peeling. The furniture in the room was stained and very visible. We didn’t sit on the chair or the couch. Our stay overall was great but those things need to be updated ASAP

Friends_and_family Family

2/10

Poor

15 Apr 2026

Joseph

Breakfast menu terrible. They allow smoking inside the rooms. The whole interior of the building has a stench of marijuana whole day long. It seem to be like a traffic point for some characters.

Family

6/10

Pleasant

13 Apr 2026

REKHA

Could get better

2/10

Poor

13 Apr 2026

Noemi

The room was in a state of disrepair, as if it hadn’t been maintained in a while. The shower was filthy, with broken pieces. The shower curtain was dirty, and the couch had a stain on it. The overall appearance of the room was unkempt and unpleasant. Despite these conditions, we decided not to stay the night, even though we had only been there for a few hours.

Friends_and_family Friends

6/10

Pleasant

13 Apr 2026

Marcus

N/a

Self

2/10

Poor

13 Apr 2026

Sanai

Staff needs to be more nice and understanding. They were not friendly at all but the room was nice and clean. Only good staff member was the African American women.

Friends

10/10

Exceptional

12 Apr 2026

Roderick

Great refrigerator and microwave!
Comfortable pillows and bed!

Partner

2/10

Poor

12 Apr 2026

Tiffany

I was not satisfied with my stay.

6/10

Pleasant

11 Apr 2026

David

Breakfast wasn’t fresh. The eggs were old. Police patrolled the parking because of previous vehicle break ins.

Partner

4/10

Poor

30 Mar 2026

Cheyanne

The overall quality was very poor. My room had multiple stains on the carpet and walls. The smell was bad, the couch was old, dirty, and falling apart. the overall stay was very uncomfortable. I decided not to stay in the room, even though I paid for it.

Family_with_children

10/10

Exceptional

29 Mar 2026

TONNIL

Clean, quiet and comfortable

Partner

6/10

Pleasant

28 Mar 2026

Steven

Ok property. Good location. Pool was closed even though it was 90 degrees outside. Rooms were nice and comfortable

Too bad no outside areas to relax or sit. There was plenty free parking.

Partner

10/10

Exceptional

21 Mar 2026

Shontee

Great Stay. Will stay again

10/10

Exceptional

13 Mar 2026

Ebennie

My stay here was nice. Front desk very pleasant. Room very spacious and nice. Breakfast was good. Different options to chose from.

10/10

Exceptional

10 Mar 2026

Belisa

Haven’t used it yet.

Family

8/10

Excellent

09 Mar 2026

Jessica

Just ok

2/10

Poor

09 Mar 2026

Walter

I checked into my hotel room expecting the basic standard of cleanliness you would expect from any hotel. Instead, I pulled back the blanket and found something that honestly looked like it hadn’t been washed in months.

The blanket was covered in large yellow stains and dark brown spots all over the inside lining. When I held it up to the light, the stains were even more visible and spread across multiple sections of the blanket. It looked dirty, unsanitary, and honestly pretty disturbing.

This is something that should never be on a guest bed. Blankets should be washed between guests or at the very least inspected before putting them back on the bed. Seeing something like this immediately makes you question what else in the room hasn’t been cleaned properly.

I shouldn’t have to inspect bedding like a crime scene just to feel comfortable sleeping.

Extremely disappointed. This is basic hotel hygiene, and it was clearly ignored here.

Partner

10/10

Exceptional

02 Mar 2026

Beverley

Everything was great this hotel is my go to spot everyone is always very friendly Mrs. Kim B. is the best she makes you feel right at home

Friends_and_family Family

4/10

Poor

27 Feb 2026

David

The room smelled like cigarette smoke. I brought it to the attention at the front desk but since I received through a third party (Expedia) they didn’t have any available rooms for me to move to.
The breakfast was no good. Coffee was watery.

Family

10/10

Exceptional

24 Feb 2026

Kasey

Everything was amazing

2/10

Poor

18 Feb 2026

Darrell

Staff was nice and helpful, as well as the staff.
Room carpet furniture was dingy and didn't feel comfortable

Self

2/10

Poor

15 Feb 2026

Paul

Absolutely terrible customer service. We checked in to a room with only one working power outlet and a rusted grimey shower with no water pressure. We chose this hotel because we were needing an extended stay and they advertised a guest laundry. When I went to use the laundry room I loaded all of my clothes and poured detergent into the machine, added at least $4 in quaters to notice the machine wouldn't work. When i addressed this with the front desk, they simply shrugged and said it wasnt their problem. Once I was obviously frustrated by this answer an extremely confrontational male employee came out and started yelling about my attitude and almost seemed to want to start an altercation. After not feeling safe with the staff and unsatisfied with the room, we packed our bags and left after only 2 nights of a 5 night stay.

Business Partner

10/10

Exceptional

15 Feb 2026

Dana

Everything

Leisure Partner

8/10

Excellent

11 Feb 2026

Christian

Clean

10/10

Exceptional

01 Feb 2026

Jacqueline

Everything was top tier! Enjoyed our stay and we will be staying again soon.

Friends_and_family Family

2/10

Poor

05 Jan 2026

Kristina

When they say breakfast is until 9:30 am you better make sure you are there by 9am. They start putting things away 15 minutes early and they are not good at keeping things stocked. I had to ask for a yogurt and she only brought 1 out for me. Halfway through our stay the elevator broke. There was no communication or help when this occured. Our room was on the 4th floor (top floor) and I was clearly having difficulty walking with a brace on my leg. There was no appology, no offer for a 1st floor room change and no information as to when it may be fixed. At the end or our stay it still was not fixed! We had to lug everything down four flights of steps. The railings in the stairwell had multiple spots where they were not attached to the wall and even though it was clearly stated that the facility was a non smoking facility, it stunk of smoke and there was a pack of cigarettes in the stairwell. There is not a smart TV so if you want to stream anything (such as a football game), you will not be able to. On a positive note, the beds are comfortable.

Partner

10/10

Exceptional

29 Dec 2025

arturo

Enjoyed my stay

Self

10/10

Exceptional

20 Dec 2025

Jonathan

Clean room. Breakfast was excellent. Staff are friendly.

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Patrick

All was great

Leisure Family

6/10

Pleasant

18 Dec 2025

DANIEL

It would be nice if non pork items would be added and more fresh fruit for breakfast. The orange juice and apple juice machine was out of order. There was a lot of noise and you can hear people in the hallway making it hard to get a good night rest.

There were

8/10

Excellent

18 Dec 2025

Stephen

If you like preservative tasting food, then eat the breakfast. If not, eat breakfast somewhere else.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Kodeja

The rooms are always clean and the staff is amazing

Partner

10/10

Exceptional

07 Dec 2025

teresa

The room was clean and comfortable with lots of space

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Rosetta

Room was spotless, great breakfast nice friendly staff and the place smells so fresh and clean

Business_and_leisure Family

8/10

Excellent

02 Dec 2025

TYSHA

Room was clean. Staff was very friendly including housekeeping when we were leaving a few minutes after the actual checkout time. Breakfast was good. The hotel seems to be fairly new but there was tile around the bottom of the bathroom that was coming off. Bathroom needs a little attention on ceiling and bathroom fan didn’t work so wasn’t sure if it was mold on ceiling of bathroom. Other than that everything was good. I loved how spacious the room was being it was my mom, my sister, & myself visiting my aunt for Thanksgiving. I would stay again

Friends_and_family Family

4/10

Poor

01 Dec 2025

Kewun

Had a family of pest roaches carpet stains and rust on showers stains on walls only thing is the front desk clerk was very nice black lady with glasses

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Leshanta

Nice clean comfy room

Partner

10/10

Exceptional

30 Nov 2025

James

Faith at the front desk was absolutely amazing. All the staff was friendly and helpful

Leisure Self

10/10

Exceptional

27 Nov 2025

JAMES

Yes it was all greatc

Friends_and_family Family

8/10

Excellent

27 Nov 2025

arturo

Really enjoyed my stay there

Self

10/10

Exceptional

26 Nov 2025

Timothy

Great

10/10

Exceptional

23 Nov 2025

Steven

Easy to get to and easy enough parking

Business_and_leisure Self

10/10

Exceptional

21 Nov 2025

Eric

Yup

10/10

Exceptional

20 Nov 2025

Alice

Great staff and very clean rooms

8/10

Excellent

20 Nov 2025

Juan

Good service on this staff

Business Self

10/10

Exceptional

14 Nov 2025

Emerald

House keeping

8/10

Excellent

14 Nov 2025

Wendy

The staff was nice and very helpful. The heat didn’t work in our original room and the staff was helpful in moving us to a different room. The room was clean and spacious. The bathroom door does need to be repaired and the sofa cleaned. Breakfast was plus. The hotel fit the need we had.

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Anthony

Staff were good.

Partner

10/10

Exceptional

30 Oct 2025

Dee Dee

B I like the staff, and how to take care of you

10/10

Exceptional

30 Oct 2025

Jacquelyn

Great hotel

Leisure

2/10

Poor

27 Oct 2025

Alajaisha

Dirty attitude lady at the front desk that steals

2/10

Poor

26 Oct 2025

Patricia

Do not stay here

Do not stay at this place. There were two dead roaches in my room. The customer service was subpar, I had to keep getting my room key redone whenever I left the room. The water pressure was non existent. The room had dirty walls and they didn't clean the shower. The thermostat screen was busted. The laundry room was out of order and I needed to do laundry. Save yourself a headache and stay somewhere else!!

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Patsy

The room was very clean the house keepers we friendly and respectful the breakfast was delicious and parking was sufficient

Friends_and_family Family