Name: Ramada Encore By Wyndham Palmerston North
Address: 1 Fitzherbert Avenue, Palmerston North Central, 4810, NZ

8/10

Excellent

26 Jul 2026

Dean

Good

8/10

Excellent

23 Jul 2026

Andrew Van de

Really friendly staff and a great location right in the heart of Palmy. No onsite parking but I never had trouble parking nearby - especially after 5pm. Lots of places to eat within easy walking distance. Room was large and clean - also came with a washing machine and dryer which was useful.

10/10

Exceptional

16 Jul 2026

Emily

Excellent, friendly service. The Reception Staff remembered me from my last visit 6 months ago.

Self

10/10

Exceptional

13 Jul 2026

Kenneth

It was a little tired but slept well enough - limited parking that was on street, close to restaurants.

Self

10/10

Exceptional

10 Jul 2026

Joby

Very good

Friends

10/10

Exceptional

27 May 2026

Kathryn

Great location, clean & tidy. Everything we needed in our room. Comfortable bed and helpful friendly staff.

Partner

10/10

Exceptional

26 May 2026

Sandra

Close to shops, cafes, Woolworths. Jessica on reception was very helpful. No electric blanket, drain in bathroom sink extremely dirty, dryer knobs too high to reach. Good black out curtains, fantastic pillows.

Family

8/10

Excellent

19 May 2026

Kevin

Lots of shops near by including Woolworths just around the corner. Priya was very nice when we checked in. Wasn’t as good as other Wyndhams we had stayed in and needed coat hangers

Partner

6/10

Pleasant

10 May 2026

Jessica

Hotel is in good location right by square and staff were helpful. Room was clean.

Parking was a bit of a pain and the parking area needs to be booked ahead of time. It’s around the corner from hotel.
The room we were in had a wet room/accessibility shower. The curtain around it was inadequate to keep bathroom dry. Whole room ended up soaked every time one of us showered.
FYI. Room is only serviced every other day. So needed to exchanged soaked towels ourselves.
The room was missing the iron and the tap in bathroom stuck quite badly. Not a 4 star hotel. Was ok, but we would book elsewhere next time.

Partner

10/10

Exceptional

03 May 2026

Jennifer

Great location parking outside and being a weekend no parking fees.Walk to shops.

Partner

10/10

Exceptional

20 Apr 2026

David

It's not often that one can find a well kept property in the city that is pet friendly. Love it!

Pet

8/10

Excellent

13 Apr 2026

Cameron

Great central spot with off-street parking, the room matched the online description. Had amazing staff that went above and beyond when we had a small issue with a tv.

Self

8/10

Excellent

10 Apr 2026

Janice

Very well situated nice place to stay

4/10

Poor

24 Mar 2026

Mike and Rae

Great cafes and restaurants within easy walking distance.

Partner

10/10

Exceptional

21 Mar 2026

Amit

Central hotel in PMR, friendly staff and very clean apartment

Self

4/10

Poor

15 Mar 2026

Steven

Clean room & convenient location but shabby mismatched furniture,curtains not properly hooked up, dirty cups, chipped plates etc

Partner

4/10

Poor

07 Mar 2026

Hayley

While it states that parking is included, it doesn’t say it is limited and must be pre-booked. Room couldn’t be locked from the inside. Barely any natural light. 3 star hotel masquerading as a 4 star.

Family

6/10

Pleasant

28 Feb 2026

Sandra

Staff nice. Underground parking ( but tight only for small cars) quiet. Needs a refresh but central and perfectly adequate.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Paul

Clean tidy and very central. Exactly what we needed for our activities.

Family

10/10

Exceptional

17 Feb 2026

Andrea

Everything was great, slept really well.

6/10

Pleasant

15 Feb 2026

Nicholas

Room could be cleaner
Phone didn’t work
Average all round to be fair

Business Self

10/10

Exceptional

14 Feb 2026

Antonio

Staff was nice, room was nice and clean

Leisure Partner

10/10

Exceptional

28 Jan 2026

Colleen

Clean room, very spacious and comfortable. Nice staff and great amenities.

Leisure Family

2/10

Poor

16 Nov 2025

Ben

I had a bad experience at this hotel, Broken bed and a damaged iron which ruined a shirt. I feel the hotel didn’t do there best to resolve it and offer a discount or refund as requested,
I won’t be staying at this hotel again
It’s always upsetting when you pay good money for very poor service

Business Self

10/10

Exceptional

01 Oct 2025

MELISA

Lovely

Leisure Family

8/10

Excellent

27 Sep 2025

Jan

What a great location.

Leisure Family

8/10

Excellent

07 Jun 2025

Manahi

The room was very comfortable with its own living area. The only problem was the heater didn’t work and was really cold inside the room. The heater system works but only cold air.

Business

8/10

Excellent

27 May 2025

Sally

Average accomodation staff lovely location great

Business

4/10

Poor

28 Mar 2025

Jon

Very disappointed to be charged $15 for parking when could have left car right outside the front door for $2. Fixtures in bathroom were loose. Very noisy room with banging on the walls and floor

Business

8/10

Excellent

16 Mar 2025

Johnathan

Very nice accommodation and nice people

Leisure Self

6/10

Pleasant

23 Feb 2025

Verified traveler

Room was fine enough, but definitely dated. All of the curtains were broken (so wouldn't stay in place and actually serve as black out curtains), bed was actually horrific, and aircon didn't work the first night. I advised the front desk that it wasn't working but they didn't come to fix it until I followed up - turned out to be an error message, but spent a night sweating for no reason (windows don't open, so aircon is the only option for cooling down room). Other than that it was fine.

Business

10/10

Exceptional

29 Jan 2025

Paul

Helpful staff with good recommendations on where to eat. Efficient. Cafe was really good in hotel.

8/10

Excellent

10 Jan 2025

P

Comfortable stay

A comfortable unit with good shower and comfortable bed.

Parking isn't free and and around the back of the hotel in a dark dingey area that we didn't feel safe in at night.

Free breakfast was a pre packaged muffin, protein bar, fresh fruit and juice.

Partner

10/10

Exceptional

31 Dec 2024

Alicia

Good stay.

It was a pleasant 2 night stay. Bed was very comfortable. Room was clean. The only thing i complain was the fridge doesnt work. But its not a big deal for us because we eat out and its only a short stay. Its good that its accessible to anything. The mall is just around the corner. Lots.of restaurant around the area.

Partner

8/10

Excellent

16 Dec 2024

Peter

Central location, good size room

Business_and_leisure Partner

10/10

Exceptional

15 Dec 2024

Roy

Rooms were great and close to everything

Business

10/10

Exceptional

09 Dec 2024

Theresa

Warm welcome, beautiful view of the square. In walking distance of most things.
My only downfall was it was difficult to find a park since the carpark was full

Leisure Self

10/10

Exceptional

07 Nov 2024

Tori

It was convenient and all my needs were well served.

Business Self

10/10

Exceptional

03 Nov 2024

Leah

My daughter and I spent a night in a standard studio, room 401. After looking into all th accommodation options available for us in Palmerston North I chose Quality Suites Central Square as it appeared to have all what we needed and they were definitely that and more. Th room was immaculately clean, comfortable, had all amenities that we needed for our stay; kettle, hot drinks, smart tv. Th bed was comfortable. Five stars to th staff, thanks for all your help during iur stay, very pleasant to deal with and helpful. Plenty of parking within th surrounding areas of th hotel. Beautiful view from our window. Handy convenient location. Will definitely be coming back in th future. Thanks

10/10

Exceptional

01 Nov 2024

Kayla

Lovely

10/10

Exceptional

27 Oct 2024

Mohammed

Great listing

10/10

Exceptional

23 Oct 2024

karen

Great for walking into town for shopping and shows.

Leisure Partner

8/10

Excellent

16 Oct 2024

Aim to Thrive.

Didn’t start off great as I was given a room without a window but when I showed my dissatisfaction I was quickly offered a bedroom with a window which solved my problem.
Thank you.

Business Self

4/10

Poor

07 Oct 2024

Lina

Warning! False advertising!! We booked the \"Apartment, 1 Queen Bed, Non Smoking\", and there were 2 pictures of a bath tub, a big bedroom with huge windows and a desk, and it was listed as 132m2. HOWEVER, the actual room had NO bathtub, was probably only just 32m2, and the bedroom was so small that there was barely enough walking room on each side of the queen bed, with just a tiny window above the bed that we cannot look out of. Absolutely nothing like the pictures! We managed to get a parking lot on the street parking in the late afternoon, so decided to walk to the eateries instead of risk losing that lot, and we were right... when we returned in the evening, the entire street parking was full! If you are driving, be prepared for NO parking! It's quite a bit of a walk to the restaurants and shopping, and the street was dark, and did not look safe at night, with strange people loitering around. I've been with Expedia for many years, and this is the first time I felt compelled to write a poor review. I cannot recommend this accommodation.

Leisure Partner

6/10

Pleasant

04 Sep 2024

Peter Franz

Hotel conveniently located, but tired

Business

10/10

Exceptional

25 Aug 2024

Maria

Really lovely staff. Rooms was clean and comfortable .

Leisure Partner

6/10

Pleasant

23 Aug 2024

Jill

Parking a pain. Tv difficult to operate. Reception phone number in book was wrong. Beds very skinny

Leisure Family

10/10

Exceptional

23 Aug 2024

Paul

Great location

Leisure Self

6/10

Pleasant

07 Aug 2024

Robert

Fine. You get what you pay for. The room was a bit cramped and a bit tired. Team helpful though.

Business_and_leisure Family

10/10

Exceptional

27 Jul 2024

Anne-Marie

We had booked last minute accommodation, the staff were very pleasant and very helpful. The suites where a great size and location was right in town.

Business

10/10

Exceptional

13 Jul 2024

Rachel

Central location,good price, friendly staff.

Business Self

8/10

Excellent

11 Jun 2024

P

Awkward parking.

Off street parking was charged for and would have been difficult for bigger vehicles. Street parking was not easily available if you arrived during business hours.Okay, but not one I would stay at again.

Bed was okay, shower reasonable.

Partner

10/10

Exceptional

07 Jun 2024

carl

Professional

Business Self

2/10

Poor

01 Jun 2024

Boyang

Advertisement pictures are misleading

My room had no window and had a door that can be opened to the occupant in the other room. Frequently had people rattling on the door trying to open it. Only window is a small square that opened to a petrol pump station. No ventilation as well. Would recommend other motels in the area.

Business Self

2/10

Poor

05 May 2024

Paul

our one bedroom executive suite looked nothing like the pictures on the web page. Also no bath when website said all I bdrm executive suites had baths.
Bed rather than second 2 seater couch in living room
Front desk not at all helpful when we spoke to them.
Knife with food on it in drawer when we arrived.
Washer dryer broken so not available for use
Rubbish bin not emptied although full. Shower nozzle would not stay up. Soap dispenser ran out while I was in the shower

Leisure Partner

6/10

Pleasant

17 Mar 2024

Georgia

i didnt like the customer service, they seemed like theyre bored with their job, not a warm welcome and just felt very weird. Need to do better when cleaning the rooms as well, ours was filthy!!!!

Leisure Family

6/10

Pleasant

23 Feb 2024

Bronte

We stayed at QS for 2 nights Feb 2024. We booked and paid online. We had a rental car. We noted on the booking site it mentioned limited onsite parking. When we checkied in, there was no parking available, so we had park on the street which made us feel a bit unsafe. There is only one key per room - the cleaner left our room unlocked on day! The room has a small kitchenette with a cooking area with a microwave, dishwasher, small cooktop, toaster, fridge. There was an actual table for meals and cutlery in the room – which was very The room has a small kitchenette with a cooking area with a microwave, dishwasher, small cooktop, toaster, fridge. There was an actual table for meals and cutlery in the room – which was very welcome.
The bathroom there had a large sized shower with very good water pressure. Also there was also a washing machine and dryer, which was welcome given we’d been on the road for nearly a week by this time. Sadly, the dryer was broken as the door didn’t latch. The front desk staff member said he couldn’t get anyone to fix it. The bed was quite comfortable and of a decent size. The sheets and pillows were clean and crisp. The room also has Wi-Fi, a smart TV, a heatpump for heating and cooling
Overall, a few issues, but QS does represent decent value for money. Just temper your expectations before checking in. C accommodation. The rude front desk staff are the greatest limitations at present.

Leisure Partner

6/10

Pleasant

06 Feb 2024

Sanford

The key would not fit into our door - in need of repair. Parking situation was unclear. Local area knowledge off management non-existent.

Leisure Family

4/10

Poor

09 Dec 2023

dustin

All Around Disappointing

Appears to be old converted office suites. Bed mattress was similar to a pullout couch. No staff after 9PM with a lockout fee if you happen in o forget your key. Unfortunately, It was the last room in town so I paid a lot for crummy accommodations. Avoid if possible

Self

6/10

Pleasant

23 Sep 2023

Julie

Friendly welcome, room was big, didn't like the choice of pillows - very flat. Bed was hard down the middle. No tissues or cloth to wipe bench, fridge was very noisy.

Leisure Self

4/10

Poor

10 Sep 2023

Jon

The original room I booked was in appalling state with cobwebs caked on the inside of the windows, covered so much in cobwebs it was visible upon entry of the room. Certainly not an easy miss to a cleaner as they literally lined the whole interior of the windows. The fridge was not on/working and the cleaniness in an extreme poor state. I dont think that room had seen a cleaner or visitor in a very long time as the cobwebs were old and excessive. They did move me to a disability room that im sure was less than what i had booked and paid for. The original room i booked had a washing machine and dryer, the replacement room had nothing of sorts. Reception Staff were lovely but no compensation of room downgrades offered. Hair on the cups in the cupboards but the downgraded room was a lot cleaner than the first. A group of us stayed and all mentioned the tightness of the car parks they paid the additional $15 each night to park but all ended up moving their cars to the street to save damage by other cars squeezing in beside them. They were unable to open their car doors. Location was great for where we needed to be with various options of restaurants near by. 6 x rooms were booked by us here and 5 of them had issues with cleaniness. Ive read other comments on here that are accurate due to cleanliness. The shower extractor unit was coated in dust. This place needs a complete overhaul of their cleaning regime.

Leisure Family_with_children

10/10

Exceptional

09 Sep 2023

Janet

Great place to stay

4/10

Poor

24 Aug 2023

Sallie

Tariff overpriced for the quality of fitting etc

8/10

Excellent

14 Aug 2023

Steve

Nice and quiet, Bedroom TV only had 3 channels, shower door hard to open and close. Body wash bottle completely empty.

Leisure Partner

10/10

Exceptional

08 Aug 2023

Shane

Great location. Good tidy units. Very much suits professionals and singles/couples travelling. Apparently they can accommodate pets, if you request a leve 2 unit. Staff were very friendly and professional. I'll definitely be returning there when in Palmy again.

Business_and_leisure Self

2/10

Poor

02 Aug 2023

NITA

The pellow over used and beddings seems not changed

Leisure Partner

6/10

Pleasant

23 Jul 2023

Steve

Friendly host. Room not as big as advertised on Wotif. Room comfortable but in need of maintenance. Some things old & didn't work.
Unimpressed getting a parking ticket when parked right outside complex whilst we were inside finding out where to park!! Apparently a common issue.....

Business_and_leisure Partner

10/10

Exceptional

16 Jul 2023

Shona

Very friendly and welcoming staff. Great central location. Felt very safe. Twin room corner room with lovely big windows and views of the square. Beds are quite small (width) but comfortable. Would definitely stay here again.

Leisure Family

10/10

Exceptional

25 Apr 2023

Stephen

The people running the place were excellent, thank you!

Business Self

4/10

Poor

13 Apr 2023

IAN

clean and tidy and lady at reception was more than helpfull...only complaint was narrow soft crap beds which all four of us found gave a poor sleep...for this reason only will not stay again

Business_and_leisure Friends

8/10

Excellent

06 Apr 2023

Murray

Booked wanting to pay on arrival and found they had charged the wrong card. Not happy

6/10

Pleasant

27 Mar 2023

Kerry

Very close to the Square and the venue for a wedding we attended in P Nth. Room 308 has one very tiny window in the lounge but no windows in bedroom or bathroom. Car park area needs a good clean and junk removed.

Leisure Partner

8/10

Excellent

12 Mar 2023

KATHRYN

Room was spacious and very clean. Hallways and foyer quite shabby and need refurbish. Elevators dirty

Leisure Self

6/10

Pleasant

08 Mar 2023

Jason

Quiet, comfortable basic accom. Good central location but is not memorable. One night was enough.

Business Self

2/10

Poor

21 Feb 2023

LORRAINE

THERE WAS NOTHING TO LIKE ABOUT THE ROOM WE SELECTED FROM WOTIF AND WHAT WE GOT. AS I GET CLAUSTOPHOBIC THE ROOM ON WOTIF LOOKED VERY LIGHT AND ROOMY. THE ROOM WE GOT WAS SMALL, NO WINDOWS IN THE BEDROOM, AND A SMALL WINDOW IN THE CORNER OF THE LOUNGE. IT WAS PITCH BLACK AT NIGHT AND WE HAD TO LEAVE A LIGHT ON ALL NIGHT.

WE WENT STRAIGHT DOWN TO RECEPTION ON ARRIVAL AND ASKED FOR A BETTER ROOM. THE WOMAN SAID THERE WAS NONE AVAILABLE.WHEN I SHOWED THE WOMAN THE PHOTO I HAD BASED THE ACCOMMODATION ON, SHE SAID WHAT YOU SEE IS NOT NECESSARILY WHAT YOU GET.

TO USE THE DRYER ABOVE THE WASHING MACHINE WE HAD TO STAND ON A CHAIR TO REACH THE KNOBS AS THEY WERE JUST UNDER THE CEILING.

VERY DISAPPOINTING.

Leisure Partner

10/10

Exceptional

09 Feb 2023

Pam

Totally met our needs for overnight accommodation.

Business_and_leisure Partner

4/10

Poor

26 Dec 2022

christine

First time staying with this lot. Never again dirty shower fridge was iced up and rattled all night
Bed was like a rock. Parking was ludicrous miles away from the actual hotel plus had to pay extra to park the car. Was all about the mighty dollar.
When booked I thought it was $150 for the night on checking my bank they took 206$ apparently a cancellation fee!!!! Didn’t cancel. Dish washer was out of order. No meals offered. I will definitely not be recommending this particular hotel to family or friends. Very dissatisfied. Plus had the air conditioner but no control to turn it on. Had a Skye unit but was not connected???

Business Partner

8/10

Excellent

01 Nov 2022

Maggie

Great location on the Square. Room had a great view. Good sized room. Good, friendly housekeeping service. Bed in Room 509 OK but not great. Needs better pillows. Too thin. Close to restaurants and pubs. Would stay there again.

Leisure Partner

8/10

Excellent

29 Oct 2022

Steve

Central to town.

Business_and_leisure Partner

4/10

Poor

10 Aug 2022

Keith

Property advertised breakfast but it is not available. Rooms small and cramped for the price. There was a homeless person sleeping on the ground floor lobby couch on Saturday morning.

Leisure Friends

4/10

Poor

27 Jul 2022

Bridget

Great location but rooms need attention

The hotel is in a great location and the rooms offer all that you need for a short stay. But needs some attention.

Cleanliness- Light switches and surrounds, skirting, tile grout and bathroom expel air cover all need cleaning.

There has been some maintenance done on this room but it has not been finished - Paint the door jam that has been replaced, sand the holes that have been filled in wall. The new toilet seat is great but the lid won’t stay open when used.

The mattress needs replacing as we experienced major roll together.

The draws don’t close.

The tired stained couch in the hall way, no one sits on a couch at the end of a hallway, should be removed and disposed off.

Partner

10/10

Exceptional

02 Jul 2022

Donn

The property is very convenient and during our stay the management were very helpful, above and beyond the norm. Thank you

Partner

2/10

Poor

11 Jun 2022

Sandra

YUK

I could find cleaner furniture on the side of the road 🙁

Business

10/10

Exceptional

04 Jun 2022

Corinne

Thanks all

Leisure Family

2/10

Poor

23 May 2022

Teresa

This property didn’t have hot water they had said it was ok but waiting on parts but there was no hot water. The Shower stunk was not cleaned had hair in drain, we told the guy there was sausage and bacon in the oven from last person, it still was not clean out, did not even offer any compensation, never stay there again very disappointed.

Leisure Partner

10/10

Exceptional

27 Apr 2022

Katie

Nice clean rooms and friendly staff, would stay again.

Leisure Partner

8/10

Excellent

25 Apr 2022

Danika

We arrived on one of the busiest weekends in Palmerston North and unfortunately the house keepers were under a lot of pressure and extremely behind. Our room still wasnt ready 3 hours after check in time. The staff were super accommodating though and went over and above to make up for this. Aside from this, my experience at this hotel was great!

Leisure Friends

4/10

Poor

08 Apr 2022

Colin

Damages to Bathroom toilet. Curtains not fitting widows .

Leisure Partner

8/10

Excellent

03 Apr 2022

Suli

It is okay

Leisure Partner

10/10

Exceptional

27 Mar 2022

Anthony

Great staff and facilities. Price was great.

Family

6/10

Pleasant

24 Mar 2022

Ria

This hotel was an emergency housing hotel that had unsafe people able to hound guests. It was not disclosed to me on booking it was an emergency housing hotel and I feel this was absolutely mis leading when first are looking for a safe time away from home. I was approached in more than two occasions to let people into the hotel who clearly were under the influence of drugs on the day I was checking out I was scared and felt threatened and I rang for assistance to enter the building under assistance. This was unacceptable. I would not have choosen to stay there!! That choice was taken away from me.

Business_and_leisure Self

4/10

Poor

23 Feb 2022

Nathan

Room had multiple maintenance issue. Leaking toilet, shower door that glass hit frame, remote not working.

Major issue was our room was next to laundry which the hotel operated all night with the door open. Awake from 3pm listening to the washers and dryer. When we commented on checkout no apology, told they need to keep door open and that the property is 24/7! Would never stay in this property again, ability to actually sleep in a room is a pre requisite.

Business

6/10

Pleasant

17 Oct 2021

Erin

A little bit disconcerting booked to pay at property and then receive a phone call the day of check in from the hotel asking for payment before we arrive. It was sorted but nowhere in the booking process did it say the reception would not be open when we arrived. Floor was a bit sticky when we walked in. However room met our needs.

Leisure Partner

10/10

Exceptional

01 Aug 2021

Verified traveler

Very clean and tidy and good customer service

Leisure Self

10/10

Exceptional

11 Jun 2021

Verified traveler

Lovely clean room, friendly staff and very central location,
.

Leisure Friends

10/10

Exceptional

02 Apr 2021

Verified traveler

everything

Business

4/10

Poor

08 Feb 2021

Verified traveler

Room was small, smelt of smoke and unlike the pictures online. Hair on blanket. Not worth the $$ for only a night.

Friends_and_family Family

4/10

Poor

09 Jan 2021

Verified traveler

It’s not a hotel despite what it’s advertised as. It’s an apartment building. No lobby, bar, service, staff, parking.. On a Saturday (after 4.00) you have to press a button outside to get staff. It didn’t work. Phone in. Get cut off. Nobody calls back. Try 2 more times and eventually a person arrives in a car. Wrong room. Reserved a room with twin beds. Got a room with a small double and a roll away bed in the tiny lounge. Unacceptable. Eventually given another room, so we had one each on different floors. It took at least an hour to check in. I do NOT recommend this as a hotel.

Leisure Partner

8/10

Excellent

29 Nov 2020

Teish

The location was perfect, it was clean and tidy and a nice spot to stay. We had people playing music at 6am in the room next to us which was quite loud - but apart from that, would definitely stay there again.

Leisure Partner

6/10

Pleasant

25 Nov 2020

Verified traveler

The hallway between the room and the main hallway smelt extremely bad, the TV is small and half the programme was off the screen, one of the bed side limps didn't work, neither did the remote for the TV and the plug for the washing basin didn't fit.
There were no instructions as to how to use the heat pump, what channels the TV has and the wifi is a joke, 512MB for 24 hours.

Business Self