Hotel Haus Am See

Austria , Austrian Alps
OBERTRAUN, OBERTRAUN
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100 reviews shown

6/10

Pleasant

09 Jun 2026

Lihui

The best feature is the location, next to the Lake with the lake view as advertised. The room is simple and clean, but crowed with a square hard wood table and two wood chairs, left little space for moving around in the room. We paid 5 Euro per person for checking in less than 2 hours earlier. And when we ask for the best way to go to Hallstatt, the Staff told us that there is a ferry stop next to the hotel, and told us that if you buy the ticket on the board, you pay cash, but he can sell the tickets to us with credit card, therefore, we bought 6 tickets of 14 Euro per person from him, but found that on the pier listed price is 12 euro per person. We also found later that this ferry is not the official ferry people normally use (4.5 Euro). We are okay to pay more for the convenience, however not very happy that the staff did not tell us that he charge more on the ticket, and the ferry is a tour boat. On the other hand, when I ask more information on hiking and season for next time, the staff simply said \"don't know\", made me feel not very welcomed.

Friends

10/10

Exceptional

03 Jun 2026

Mary

The breakfast was great and there were healthier options than other locations. Hotel rooms and bathrooms appear recently renovated and very clean. Staff is kind and answers questions but available only before 12 noon

Partner

4/10

Poor

25 May 2026

Heidi

There was nowhere to leave luggage and found the man who runs the b&b not helpful in fact quite rude there was no facilities ie kettle to make a drink. The room i had, a had to shared a tolet wouldn't recommend if I wanted this sort of accommodation I would have booked a hostel.

10/10

Exceptional

22 May 2026

Shobhana

Located on the other side of Hallstatt, in the small town of Obertraun, this hotel offers a calm and serene environment. We booked a lake-view room and had an amazing view. The rooms are small but clean and well maintained.

There is a café next door and a pizza place nearby. Breakfast was basic and not worth €18. There are benches by the lake where you can sit and enjoy the view. Hallstatt is about 10 minutes away by car, boat, or bus.

Partner

10/10

Exceptional

18 May 2026

Steven

Very nice place in an amazing location right on the lake, where the boats to Hallstatt dock. Also reachable by the public bus which I used twice, the bus can also bring you to the cable car for five fingers, etc. Self checkin instructions were clear and easy. Would recommend!

Self

10/10

Exceptional

18 May 2026

Sreedevi

The room was clean and was a 5 minute bus ride away from Hallstatt. Our room had the view of the lake and mountains.

10/10

Exceptional

09 May 2026

Lochlan

Clean and comfortable room | Lovely lake view | Exactly what I required

Self

10/10

Exceptional

08 May 2026

SIYANG

Pretty convenient If you are driving. Scenic vieee.

Partner

10/10

Exceptional

06 May 2026

Eunice Anne

The area was peaceful and quiet, has easy access to Hallstatt while being away from the crowds. The room was also clean and has a beautiful view.

Self

6/10

Pleasant

30 Apr 2026

Adam

6/10

Pleasant

26 Apr 2026

Wayne

We booked this property for the location, despite it being somewhat between an average hotel and a hostel. Normally that would have been good for us, but circumstances definitely affected our stay. Not just that circumstances existed, but the property provided zero advance notice regarding them (despite sending us at least two messages prior to our arrival, these issues were not mentioned). The first was construction on the train line that affected our ability to get to Obertaun, but more importantly, the lack of train service resulted in the cancellation of the ferry service to get over to Halstatt (the ferry station was close to the hotel). Secondly, there was a half marathon running around the lake the morning of our checkout so all transportation to and from Halstatt and leaving the area was unavailable from mid-morning to mid-afternoon. Had we been advised of this in advance, we probably would have revised our travel to Halstatt to another day. Finally, F&B were limited & expensive — a VERY small coffee was 5 euros. The restaurant next door had much more reasonable prices and very good food, but they did not open until 10:30 Sunday morning.
In summary, some basic communication would likely have made this a 5 rating stay, but instead it was disappointing. That being said, we are glad we came to Obertaun and Halstatt — the area is beautiful.

Partner

2/10

Poor

21 Apr 2026

Sweta Subhra

Rude behaviour of staff

4/10

Poor

20 Apr 2026

junfeng

good location

Family_with_children

6/10

Pleasant

17 Apr 2026

Rhonda

Check in not user friendly as had to have internet on to get code number from message on Hotels.com App to open key box. I did not see it until help from another person checking in.
No tea/coffee facilities. Used alternative locations . Given that host is only available during breakfast hours (7.30 to 9.30) I Felt host could have notified incoming guests that ferry to Hallstatt was not running. This information could be left in room along with alternative Transport viability - bus/train. There is an Information Centre but quite a walk from hotel. As a solo female guest I felt an information brochure/folder in room is a necessity. Location great, near the train station. I will not book again.

Self

10/10

Exceptional

16 Apr 2026

Robert

Very friendly host

8/10

Excellent

07 Apr 2026

Adam

the mountain view was amazing and checkin was straightforward. would be nice to have an extra pillow though :)

Partner

10/10

Exceptional

28 Mar 2026

Jeneth

The room is clean. The staff are friendly. Mr. Franz Josef always have a smile to greet us every morning. We skipped breakfast, not an early riser. We usually do brunch or early lunch. We arrived by train. There's ample parking spots if you have a car. We liked the place and will come back with family next time.

Partner

10/10

Exceptional

23 Mar 2026

Selen

The hotel's location and the cleanliness of the rooms were really great. We stayed for one night. Getting to the city center by public transport was quite easy from the hotel, and it's very close to the train station. My only negative feedback is that they charged an extra fee to leave luggage at the hotel. I've never encountered such a practice before. This wasn't even mentioned in the hotel's description.

10/10

Exceptional

19 Mar 2026

Michael

Wonderful and convenient- best view of Hallstatt. I was there in late Winter it seems like it must be perfect location when visiting in th Summer

10/10

Exceptional

02 Mar 2026

Kellie

we loved our stay! Right on the lake, ideal location to the walking path to the Hallstatt train station. We had a gorgeous view of the mountains, where we were able to watch the sunrise.

10/10

Exceptional

10 Feb 2026

Sachin

An amazing place with the best view. The rooms were super cozy and clean. The breakfast was superb and the staff also 😇

Leisure

10/10

Exceptional

06 Feb 2026

Sachin

Amazing and a clean room. Even the mattress was super comfortable, had super good sleep. View is out of this world, wake up early morning and you will be awestruck

6/10

Pleasant

26 Jan 2026

Mehmet Can

Pros: The hotel's location is truly a dream, offering a magnificent lake view. Also, the rooms were very clean.
On a positive note, the gentleman at check-out was very friendly and kind, which we really appreciated.

Cons:
Furniture & Amenities: The furniture is very old and outdated. In the room, there are only two plastic cups—no kettle, no tea, and no coffee. It’s quite disappointing to have zero facilities for a hot or cold drink.
Service: After 3:00 PM, there is no staff available. More importantly, there isn't even a single vending machine to buy water or a soda.
Parking: We paid €18 per day for parking directly to the hotel. Whether this goes to the municipality or not, it is an expensive additional cost.
Verdict: You pay for the view, but the lack of basic hospitality and the outdated interior make the stay difficult.

8/10

Excellent

20 Dec 2025

Erik

The ciew was amazing, it could not be better, even the other lodge/hotels weren't as close to the water as my room's balcony. That being said, the breakfast was a continental style with few options for 18€ per person, which was not worth it.

Partner

2/10

Poor

20 Dec 2025

Dixie

Really really bad service. Do not recommend. It was 18€ a day for parking plus they charged us for having a smear on bed. They charged us 350€, extra because my wife lipstick fell on bed. Like I said do not recommend this place.

8/10

Excellent

17 Dec 2025

Aaron

A simple hotel that met our needs. Room was small but comfortable and it was to find and check-in was smooth (note you need to notify arrival time and received details for self check-in using a secure lock-box).

Easy to get too via the Overtraun train station. There are also a couple of eateries near by too.

We didn't eat breakfast - so cannot comment on that, but met our needs sufficiently.

Thank you for helping make our stay at Obertraun and surrounding areas pleasant.

Partner

10/10

Exceptional

01 Dec 2025

Ibrahim

Check-in instructions were very clear and room overlooking Hallstatt was superb!

Partner

10/10

Exceptional

28 Oct 2025

Ting Yan

Beautiful view. Be aware that EUR 3 will be charged for luggage storage after check-out

Leisure Partner

8/10

Excellent

28 Oct 2025

Fan

The location is wonderful being right on the water. It is significantly less expensive than those hotels in Hallstatt, which is a couple of miles away, with local bus and boat services. The ice cave and five fingers view point are actually located closer to Obertraun than Hallstatt. The self check in is well organized and easy to follow. Franz and his wife (I assume) are very friendly and helpful, particularly in giving details tour information around the area. Small improvements would help the rating of this property. For example, having a couple of proper glasses instead of the extremely fragile plastic cups would not be much cost but much better. I don’t believe there is a garbage bin in the room, although there is the little one in the shower/toilet. Adding a small safe and refrigerator would be more expensive but their long term benefits would be huge for travelers to leave their passports and other valuables in the room, and have a little option for drinks and simple foods giving the local options are so limited in Obertraun.

10/10

Exceptional

26 Oct 2025

Chris

Great room and view!

10/10

Exceptional

22 Oct 2025

Cynthia

Great location and view!

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Felipe

Awesome view to the lake! Great service and awesome breakfast!

10/10

Exceptional

13 Oct 2025

Danny

Basically you are in one of the most beautiful place in the world with a view of heaven! Amazing place! Pizza place 100 meters away and was pretty good! Breakfast is good. Awesome spot.

Leisure Partner

8/10

Excellent

12 Oct 2025

Laura

The lake view and surroundings were great.., thank you joust for storing our luggage

8/10

Excellent

11 Oct 2025

Lillian

I stayed at this hotel recently and had a generally positive experience. The location is excellent — just a short walk to the boat that takes you to Hallstatt, which was incredibly convenient. The views from the property are stunning and definitely a highlight of the stay. Walking to the train station took about 7 mins.

The room, however, was quite small, especially considering the price I paid. It felt a bit cramped and may not be ideal for those looking for more space or comfort.

That said, the owner, Franz-Joseph, was very friendly and welcoming, which added a nice personal touch to the visit.

Overall, it's a great spot if you're prioritizing location and scenery.

Self

6/10

Pleasant

10 Oct 2025

Dan

Everything was fine except the guy at the front had an attitude. He clearly doesn’t like to be there or maybe had a bad day. Just not a good vibe from him. Otherwise everything was good.

Leisure Partner

4/10

Poor

09 Oct 2025

Keith

Americans BEWARE!This host was awful. He has a huge disdain if your from America. No regard for service. Rude reply to a question my husband presented on the first day. We requested additional pillows and none were provided after he ackknowledged our request. The pillows are utter garbage. We failed to place a request for breakfast and unbeknownst to one person in our party she was thrown out of the breakfast area after pouring a cup of coffee. Upon checkout, he charged her for breakfast. Also at checkout, the host charged $18 per day versus the $12 per day in his welcome email sent the day of arrival. The worst customer service we have EVER encountered in our many travels. The room was the bear minimum.

Leisure Family

10/10

Exceptional

08 Oct 2025

Ralf

I like the spot of the hotel, the staffs are very friendly and help the tourisf ease the transport. Its a great place to find your inner peace and self

Leisure Self

10/10

Exceptional

08 Oct 2025

Aida

Hotel was very convenient to train, bus and ferry ststions. Room cleaned daily. Mountain view is magical.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Sandris

Some updates would be great, but clean, good location with breakfast.

10/10

Exceptional

02 Oct 2025

Garey E

Stunning view of lake just 50 from balcony with magnificent mountains enveloping Hallstatt See.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Erin

The self check in process was easy and smooth.
Highly recommend balcony with lake view!
Breakfast was ok - wish there were more options, seemed more scarce compared to other buffets we’ve visited.

Only complaint was it was noisy above us, early in the morning … it sounded like someone was moving furniture or something.

Would stay here again however, fair price compared to Hallstatt.

Leisure Partner

8/10

Excellent

29 Sep 2025

Camilla

There is much to recommend this property. The price is good, the location is right on the lake, and there is a ferry that can take you to Hallstatt, which is lovely. It was extraordinarily clean, self check-in was easy, the gentleman at the desk in the morning was friendly and helpful. However, I had a soft mattress and cheap, lumpy pillow, which would keep me from staying there again until they upgrade.

Leisure Self

8/10

Excellent

28 Sep 2025

Vickie

Beautiful view from our balcony overlooking Hallstadt Lake. Very quiet. Room was very basic but spotless and bed comfortable. Breakfast was enjoyable. Staff very accommodating with electricity converter.

Leisure Partner

6/10

Pleasant

27 Sep 2025

Teri

Not that impressed with the hotel but it was close to Hallstatt and that’s what we wanted. The hotel was close to the boat dock and that made things nice. Our room was very small but we did like the view from the little deck. There is no elevator so we had to carry our bags up the stairs. Overall it is fine for just one night for us.

Leisure Partner

8/10

Excellent

26 Sep 2025

Alexander

While the view is spectacular and the area idyllic, the front of house staff leave MUCH to be desired. There was miscommunication on reservations, with cancellations in order to jack up the prices when you try to book again. The guy running the checkout was extremely rude also and frankly should find a new career. I wish I could say I’ll be back, but not with that staff. Save yourself some hassle and get a different stay for Obertraun.

Leisure Family

8/10

Excellent

23 Sep 2025

pamela

I loved the property, accessible to transportation to go to other towns such as Hallstatt. Nice walking/running/biking trail close by. Walkable to restaurants. Only thing I don’t love about the booking process is that you have to contact property 24 to 48 hrs prior to stay to get lockbox information. We had to call multiple times to get a hold of someone to provide us this code where it should be sent to your email the minute your reservation is confirmed and past the cancellation date. Overall tho good service and staff. Easy parking

Leisure Partner

10/10

Exceptional

20 Sep 2025

Lynn

This was our first stay here, but would come back in the future. The balcony views on the water are lovely! It has a small lake for swimming next to the hotel, as well.

Friends_and_family Friends

8/10

Excellent

15 Sep 2025

Andrea

Hotel had a beautiful lake view. Close to ferries and train. Easy to get to Hallstatt. Pizzeria Kegalbahn in town is a close walk and has good food. Less expensive than eating in Hallstatt.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Jaclyn

We had a wonderful time in Obertraun at Hotel Haus am See. We will definitely try to stay here again in the future. For prospective guests: staying here is worth it—read the check in details that are sent, ask questions through the message portal on Expedia, and use google translate if you’re struggling. Our experience with the hotel staff was wonderful.

Business_and_leisure Partner

4/10

Poor

10 Sep 2025

Rudraksh

The only great thing about the room was its balcony and its serene view of the lake. The front desk attendant was racist and very hostile. I just asked for normal black coffee and was ready to pay for it as there aren’t any cafes nearby but I was asked to purchase the whole breakfast buffet. And there is no way coffee was given separately which is such a basic amenity. Location is close to the main area- 5-6 min drive. The room was very basic not many amenities. Another point of concern is safety of the guests as they never asked for our passports to check us in or out or check any identification of the individuals staying. Another one was that how there are misplaced steps on the property which are tripping hazard.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Arryl

The place is so peaceful and the view is super👌👏

Leisure Self

2/10

Poor

06 Sep 2025

Stephanie

Management was not clear on ordering breakfast and when I tried to verify how, they were extremely rude - incredibly rude and insulting I wish I could upload the conversation... Breakfast was terrible with rotten fruit and stale breads for 18E
No AC, no fan. Dingy old pillows Tiny room. I would never recommend this hotel for anything other than location.
Location and view were beautiful; those were the only thing we enjoyed about the hotel. Pizzeria near by had fantastic food and service

Leisure Partner

6/10

Pleasant

23 Aug 2025

Derek

The location is the best part by far.
Simply stunning and great to stay on the lake. Great pizza place just a block or so away. Rooms have no fridge FYI and hotel is not fancy - even though it’s rather expensive. You’re paying for the location and it’s worth it.

Leisure Family

10/10

Exceptional

07 Aug 2025

Brigitte

Incredible location overlooking the lake! Lovely breakfast, easy check in and nice rooms.

Leisure Partner

2/10

Poor

06 Aug 2025

Syed

Front

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Stacie

Nice beds with an amazing view of lake. This property has one of the best breakfasts and there aren’t a lot of choices in the surrounding area. We visited mid-June and the dock/lake area not set up for summer. There is a beach next to the property. Hallstatt closed at 6 pm. Literally all but one or two restaurants and all the shops closed at 6. Not many options for dinner in Obertraun or Hallstatt. Apparently summer hadn’t yet “started” as the kids weren’t out of school.

Leisure Family

8/10

Excellent

27 Jul 2025

Berendiena

Hotel Haus am See is surrounded by natural beauty. We loved the view of the lake, the numerous mountain bike and hiking trails. It has a cozy family restaurant close by and a few authentic coffee cafes. The rooms are very simple and very small but the little balcony made it better.

Leisure Family

4/10

Poor

26 Jul 2025

Lauren

We booked this hotel because we want to be by the lake but honestly probably would have been able to get a nicer room a little farther from the lake and it would have been nicer. I think having a lake view would have been nice, but we had a Mountain View/aka view of the parking lot. The hotel is very old fashioned with keys for the rooms instead of key cards. They email on the day of with a self check in where you essentially enter a code into a mail box to retrieve your key and parking pass which costs 18 euro per night. I felt like there were a lot of hidden fees that I didn’t see listed on the site like 18 euro parking and 18 euro breakfast. The beds were not the worst but definitely not comfy. The bathroom was very narrow and the bathtub/shower was very high making it difficult to get in. And lastly the staff at check out were not very friendly. Overall our stay was not what we hoped but we did have a clean room with beds. The lake/surrounding area is very beautiful.

Leisure Family

10/10

Exceptional

25 Jul 2025

Stacie

Gorgeous Lake View

You need to book the lake view rooms! Walking onto the balcony at all hours to admire the lake was the star of the show, especially when there's a boat playing live music in the evening. The owner, Franz, was so helpful to my elderly Asian mom. Her English isn't the best, and she told me he was patient and informative. Parking is 18EUR, but that's standard in that small area. The city enforces it, so the neighboring hotels do it too. The bathrooms are clean and were cleaned everyday. With all our activities, we missed the dinner at the hotel that everyone raves about. There's a pizza restaurant down the street that we decent and stayed open late, but next time we're back, we'll need to try the hotel's dinner!

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Deena

This was such a beautiful and remote spot close to Hallstatt. It was right on the water, with amazing views. Check in was simple and it was very peaceful.

Leisure Family

4/10

Poor

21 Jul 2025

hiang teck

Our holiday was spoilt by the unacceptable behaviour of the owners. Their communication style was downright crude & unfriendly. Examples -

Can I request for sunny side eggs (during breakfast)?
Female- “No!”

Can I ask you about the heater in the room?
Male: “I cannot talk to you. I’ve not eaten my breakfast yet!”

On the positive side- the lake & mountain view from our room was superb.

Friends_and_family Friends

6/10

Pleasant

19 Jul 2025

Shital

Closer to a few restaurants. But not great service. I asked for the pillows, since the ones they provided were flat and didn't provide any support- no response.

10/10

Exceptional

06 Jul 2025

Jacob

One night stay - it’s a short five minute walk from the train station which is a big plus. Excellent view of the lake and Hallstatt. Basic rooms with no AC but otherwise clean and tidy.

Partner

8/10

Excellent

05 Jul 2025

Sonja

Amazing view and surrounding areas. Check in was easy, but no staff around at check in as we had a question (we had tried contacting the property early in the day and got no response then either). Was slightly disgusted by blood stains on pillow case and blanket (im assuming they were stains and not fresh nlood).

Leisure Partner

4/10

Poor

03 Jul 2025

Antonio

The property, although super well located, has a terrible hospitality strategy. I was not aware of the self check in. I never got an email from them. So, I arrived at 11AM and the doors were all locked and the not on the door was only in German. I cannot believe that a hotel in a place filled with Chinese tourists and many other nationals has only signage in German. Then, a hotel worker opened the door but she did not speak any English and after struggling to communicate I had a reservation via google translate, she told me I had to wait outside. Finally, a very friendly older man arrived, some 1.5 later (He worked the front desk and was making breakfast the morning after) and checked me in surprised that I had not received any emails.
Despite the views, I would not stay there again.

Leisure Self

10/10

Exceptional

30 Jun 2025

Britton

This hotel was wonderful. Great location right on the lake and close to the train station. The staff was lovely. Breakfast was delicious. The bed was very comfy. Will absolutely stay again.

Leisure Self

10/10

Exceptional

30 Jun 2025

Matthias

Amazing view and quiet

Leisure Partner

8/10

Excellent

24 Jun 2025

Frederick

Still waiting for holds to be taken off my account

Friends_and_family Friends

6/10

Pleasant

23 Jun 2025

Sankha

Amazing location, overlooking the river. Small room however, and no kettle, coffee and tea facilities. Continent and walk away from the lake

Leisure Family

10/10

Exceptional

23 Jun 2025

Sara

It was excellent and the view was stunning!! Very recommended

Leisure Self

8/10

Excellent

21 Jun 2025

John

Cleanest hotel bathroom and beds were supper comfy. Room was great for my family of 4. No A/C but with the windows opened we were comfortable.

Don’t listen to the hotel when they tell you that you can catch easily catch a taxi back from Hallstatt. Waited an hour for the one taxi and eventually the family had to walk back late in the even for 3.5 miles. Be sure you catch the last ferry or bus.

Leisure Family

10/10

Exceptional

04 Jun 2025

Mollie

The view from our room was perfect. I could have stayed there forever. The wifi is a bit finicky, but wasn't a huge deal for us. The check in and check out process was so easy, and there was great parking just in front of the building.

Leisure Partner

8/10

Excellent

04 Jun 2025

Morgan

We liked that this hotel was cozy and clean. The town is very small and quiet. There are not many food options past 7, but the pizza restaurant was very good, so we didn't mind. We also couldn't figure out how to get the heater to work, but we ended up not needing it because their bedding was thick and comfy. We loved it here!

Leisure Partner

4/10

Poor

03 Jun 2025

Kelsey

I never received the check in instructions and had to call the property, luckily someone answered immediately. Once upstair where the rooms are the carpet was filthy in the hall, felt almost like a hostile because it was so small and cramped. Did not feel clean at all as far as the rooms go. If the weather is bad and you cannot go outside you are pretty much stuck inside the hotel. Not fun if the weather is bad!

Leisure Partner

6/10

Pleasant

01 Jun 2025

Good

Leisure

8/10

Excellent

31 May 2025

Mario

Emplacement

4/10

Poor

31 May 2025

Joseph

Nice staff and clean rooms but the WiFi is horrible and at 3 PM everything shuts down. Only worth it with a water view room.

Leisure Family

10/10

Exceptional

24 May 2025

Robert

It was a nice quiet retreat and close to Hallstatt. If you go ask for a room facing the lake.

Leisure Self

4/10

Poor

23 May 2025

Kevin

The Hotel has a good view but others was suck. Nothing is in the room. No water, no tea bag, no coffee. When we want to borrow the kettle and they replied that they don‘t allow to cook nuddle in the room. No staff in the counter to be inquired. The breakfast is too expensive. The location is far away Hallstatt downtown and need to take boat or train which is very inconvenient. The check out is very early(10:30pm), so we need to check out first then go to Hallstatt DT. So we need to put our luggages in the counter, they charged us $3 Euro per person. That’s unacceptable, no hotels will charge this fee. It’s really bad experience ti stay here.

Leisure Family

10/10

Exceptional

18 May 2025

Laurie

Beautiful location!

Leisure Self

10/10

Exceptional

16 May 2025

Laurie

Beautiful area!

Leisure Self

10/10

Exceptional

16 May 2025

James

Wonderful

A wonderful stay in a picture perfect location. Definitely worth paying for the lake view room. Breakfast outside of our budget but there’s a bakers and supermarket in walking distance and a friendly cafe next door. Check in process smooth and we received all the instructions we needed. We were also able to buy boat tickets from the hotel. Obertraun is charming and beautiful - much more relaxing and not-touristy than Hallstatt. We would stay here again.

Partner

4/10

Poor

14 May 2025

Hui Zhi

Will not be back

It was disappointment as we opened the door. Decor was dated, old, the only saving grace was the view.

There was no tea/coffee making facility. Cups for brushing were two clear plastic cups. (see picture). We wanted hot water for making cup noodles and we were told we couldn't bring them back upstairs as the owner \"did not like the smell\". PS: we have a balcony.

No floor mats for shower.

Soundproofing is poor. We could hear our neighbours chatting and singing loudly upstairs.

We didn't take their breakfast but it is severely overpriced for what's on offer. Continental breakfast only. Save your EUR 18 and have a nice big breakfast at a proper breakfast cafe.

Partner

10/10

Exceptional

13 May 2025

Laurie

Beautiful spot right by the water in the mountains!

Leisure Self

10/10

Exceptional

05 May 2025

Jie

During my stay at Obertraun. I broke my right elbow. I asked for help at the reception next morning, the lady (I am sorry that I didn’t ask her name at the moment) gave me a very professional first aid, an iced board and bandages to hold my arm and restrained it to movement and also pain killers. Then I was able to travel to Salzburg safely and got X-rays checked and plastered at the Salzburg hospital. Here I would like to express my great gratitude to her.

Leisure Family

10/10

Exceptional

04 May 2025

Swaita

The views from the lake facing room was phenomenal. The whole self check in process was very smooth.

Partner

10/10

Exceptional

03 May 2025

Alexander Jacek

Absolutely gorgeous location, very accommodating staff.

Leisure Family

6/10

Pleasant

30 Apr 2025

Bethany

The stay was okay, the room was clean and pleasant and we did stay in the off season. However there was only one option for dinner and no where to grab a drink or chill asides from the room. Never saw any staff in the hotel, which was fine but just not a lot going on. Just be aware of this when thinking of spending a night in Hallstatt :)

Leisure Family

10/10

Exceptional

17 Apr 2025

Megan

Absolutely magical place in a beautiful location. One of the most beautiful places we’ve ever seen. We got engaged during our stay right near the water! We will be back. Upgrade to room with lake view - definitely worth it!!

Leisure Partner

10/10

Exceptional

16 Apr 2025

Megan

Very nice.

10/10

Exceptional

10 Apr 2025

Heidi

So clean, easy to take the bus to Hallstatt.

Leisure

6/10

Pleasant

05 Apr 2025

ilima

Upon arrival, we did not have our self check-in information and the Gentleman at the front desk was at first reluctant to help us.

Partner

8/10

Excellent

01 Jan 2025

SANDEEP

Basic property but more than adequate for the price. Beautiful location.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Güls?n

It was good and near to bus station

10/10

Exceptional

26 Dec 2024

Jing Tian

Quiet and comforting, nice view from the room, clean room

Leisure Partner

2/10

Poor

23 Nov 2024

Winnie

Terrible place

The hotel did not email me the checkin code before we arrived. He refused to give me the code by the phone. I had to call Hotels.com to force him to email me the code. The room is tiny and very dirty, super uncomfortable. I wrote my experience in check-in review of hotels.com. The next morning, they were super mad vaout my review. They cheated me to go back the room with them and were trying to beat me up. I rashed to the balcony and yelled for help. They cheated us to give them our passports and refuse to give us back. I told my husband to run outside and call police. By the end they gave us back the passports. Do not ever go to this place. They take your money and do not want you to stay. They are dangerouse people. You put yourself in trouble and in danger if you book with them.

Partner

6/10

Pleasant

05 Nov 2024

Ahmad

the lake view was amazing, the hotel not so much

Leisure Partner

2/10

Poor

01 Nov 2024

Anthony

The staff was unnecessarily aggressive when being asked for basic things such as towels and pillows. Furthermore, they charged us for towels and pillows (5EUR each), which wasn't part of the description beforehand. Generally speaking, the description did not fit the service that was offered. The office desk was closed when we arrived at 18:00, even though it should close at 19:00. The walls and doors are thin and barely soundproof. The staff was vacuuming at 7:30 in the morning right in front of our door. The curtains are thin and do not block sunlight at all. The food was OK and the lakeside view was splendid.

Leisure Partner

8/10

Excellent

30 Oct 2024

JUYEON

Great view with basics

It was easy to do self check-in and clean with great view. It was the best chimoice. However there was no one for reception so we cannot ask simple cattle and hot water.
Also there was parking fee which seems like normal for this area.

Friends_and_family Family