Name: Comfort Inn Ruther Glen near Kings Dominion
Address: 24058 Welcome Way Drive, Ruther Glen, 22546, US

10/10

Exceptional

26 Jul 2026

Ladestinae

Rooms were cleaned and staff was excellent

4/10

Poor

20 Jul 2026

Jazmine

Customer service was poor. When we got to our room, the shower was dirty. I highly doubt they clean the showers regularly. The toilet bowl had a brown ring, and there was hair in the shower. When we first walked in, there was complimentary lemon infused water, when we went to help ourselves to it, a bunch of black stuff came out with the water. The staff there acted like they did not want to help with any of our concerns, did not offer to clean or swap rooms, and did not change out the water. I believe this location is family owned and all had off putting personalities except the daughter. I would not recommend this place.

Family_with_children

10/10

Exceptional

16 Jul 2026

Eli

Clean room, excellent size room, front desk polite, good breakfast, near I-95.

Family_with_children

2/10

Poor

12 Jul 2026

christina

DIRTY DIRTY DIRTY DIRTY. I’m still itching after leaving that dump. Buyer beware!!

Family_with_children

6/10

Pleasant

05 Jul 2026

Laronda

Thanks

Family_with_children

10/10

Exceptional

04 Jul 2026

Eli

Amazing Hotel

Family_with_children

6/10

Pleasant

02 Jul 2026

Patricia

Location

Partner

8/10

Excellent

28 Jun 2026

Mike

Noisy neighbors

Self

2/10

Poor

22 Jun 2026

Natalie

The room I was in 103 was very challenging. I believe it was for a handicap person and of course the closet had an ironing board on a shelf above the hangers, but the shelf below with the hangers you couldn’t get the hangers out unless you turn them sideways. The fridge was in a tray and so you had to lift it up to open the door. The shower was flat or probably a wheelchair and a lot of the water leak onto the bathroom floor in addition to that there were spiders and bugs in the room and I was fit on the last night by a spider about the size of a quarter. In addition to that the towels and the linen were very dingy, had holes and stains on them. Not impressed.

6/10

Pleasant

21 Jun 2026

Jessica

Smelled clean room was ok but bathroom was not clean shower was dirty and bed was half ass made

Family_with_children

10/10

Exceptional

20 Jun 2026

Elienid

Clean room, well maintained and comfortable

Self

10/10

Exceptional

16 Jun 2026

Mitchell

This was an amazing stay, glad I chose comfort inn over the other locations near by.

Self

2/10

Poor

14 Jun 2026

Jennifer

Old, dark and not very clean. Would not stay there agai.

Family_with_children

10/10

Exceptional

11 Jun 2026

Sylvia

Friendly staff

Partner

10/10

Exceptional

10 Jun 2026

Mark

Nice stay

Partner

10/10

Exceptional

09 Jun 2026

William

Very nice hotel

Partner

6/10

Pleasant

07 Jun 2026

Christina

It was ok, nothing to write home about. The indoor pool was cold and underwhelming

10/10

Exceptional

07 Jun 2026

Joseph

Very nice and organized for family fun and relaxing

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Mark

Breakfast was always stocked. Coffee was hot.

10/10

Exceptional

02 Jun 2026

Mark

Everything was excellent

Partner

10/10

Exceptional

24 May 2026

Lisa

Clean. Helpful friendly staff.

Self

6/10

Pleasant

18 May 2026

Melinda

The staff was friendly. The coffee was decent. Our bathroom mirror was broken. The shower door didn’t close so water got everywhere. The fridge was cold and the bed was comfortable. Plenty of parking. This place is right next to a Waffle House and has stations are conveniently located. It is a hub for semis in the back parking lot so if you’re towing there’s parking.

Partner

6/10

Pleasant

17 May 2026

Christy

Our room was very nice and clean. The breakfast was a typical hotel breakfast. We arrived later and not really excited to see a lot of people hanging around outside the hotel. The staff were very helpful. We had an issue with an individual sitting in their car playing loud music outside our room window after 11 pm. I called the front desk and someone, I believe it was Alex, went out and asked them to stop. Thank you! Made the difference in my being able to get some sleep.

Partner

2/10

Poor

16 May 2026

Mohamed

Hotels.com was unhelpful, and the property wasn't either.

10/10

Exceptional

10 May 2026

JOSEPH P

We stay here two or three times a year on our way to Myrtle Beach SC.
Decent hotel, rooms are clean , breakfast is good and the location is quiet.

Partner

4/10

Poor

04 May 2026

Melissa

The first thing you notice when you walk into the lobby is the smell. The man who checked us in was on his cell phone having a conversation the whole time. The room was dirty, the shower had black mold on the floor and along the grout. The AC unit was covered in dust. The pool was freezing and did not seem well maintained. On our second night, around 8pm, another couple walked opened our door and walked into our room saying they were assigned that room. Our key cards were turned off around 9am our first morning there. The bathroom smelled like the sewer line was venting out of the shower drain or sink. There are two truck stops across the street, so you hear tractor trailers constantly. If the other hotels nearby didn’t seem more run down we would have switched hotels.

Family_with_children

10/10

Exceptional

02 May 2026

JOSEPH P

I’ve stayed at this property several times over the last few years and have never had a bad experience.
The rooms are clean, beds are comfortable and the included breakfast is more than adequate.
Over the years, I have noticed that some rooms are better maintained than others but for the most part, they are good.
Staff is accommodating and friendly.

Friends_and_family Family

8/10

Excellent

01 May 2026

Donald

We had a comfortable stay. The facility was clean and overall we were pleased.

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Sonamara

Breakfast was okay.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Barbara

I had a hard time with my Expedia reservation but Rabine was extremely helpful and spent alot of time solving my problem. He helped me reach out to Expedia and try to explain why I was having trouble. I couldn't get anywhere with Expedia on the phone so we left and he called me and told me that he had straightened it out and my reservation was all set. I really appreciate his help. He is a great employee to have representing your company.

Family

4/10

Poor

13 Apr 2026

Victor

It was okay

4/10

Poor

12 Apr 2026

Tyniqua

My room was still dirty I had to ask them to come and vacuum and change my sheets.

Family_with_children

10/10

Exceptional

07 Apr 2026

Patricia

Great stay, great staff

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Michele

Only stooped
To sleep
For the night

Family_with_children

4/10

Poor

04 Apr 2026

Laurie

Front Desk staff rudely asked for my ID upon check in. I was not informed about the pool hours, where the ice machine and vending machines were located.

Family_with_children

10/10

Exceptional

22 Mar 2026

Roxanne

Nicer than I thought it would be. We would stay here again for sure.

Family_with_children

8/10

Excellent

22 Mar 2026

Junaelia

Room was big and clean. We arrived off hours and had no issues checking in. There is a waffle house within walking distance open 24hrs.

Family_with_children

8/10

Excellent

21 Mar 2026

Shantee

Everything was okay

8/10

Excellent

15 Mar 2026

Eran

Clean, renovated, reasonable breakfast, and helpful staff.

2/10

Poor

14 Mar 2026

Robert

DONT STAY HERE STAFF HORRIBLE ,

Partner

10/10

Exceptional

14 Mar 2026

Anthony

Great

Partner

10/10

Exceptional

08 Mar 2026

Michael

yes

Self

10/10

Exceptional

02 Mar 2026

Daniel

Excellent stay

8/10

Excellent

02 Mar 2026

Lorin

the hotel was fine. The room was clean and the bathroom newer which surprised us after entering the building. However the staff left a lot to be desired. The night person was borderline rude and the day person was OK until he implied I lied about having 2 dogs *( which I booked prior to the arrival) However , they put me in a room close to a side entrance which was perfect for the dogs. The breakfast was fine . It actually had plenty of choices and was clean. It was your basic breakfast.

Friends

10/10

Exceptional

02 Mar 2026

Lawrence

The breakfast was nothing special, but can't complain. Would have like to have fresher fruit

Partner

10/10

Exceptional

18 Feb 2026

Bill

All of above plus a good price for the stay. Room must have been renovated recently since it was in fine shape. Only thing to comment on which was t up to par were the pillows. If i head up that way agsin in near future , i will put this motel on my go to list.

Partner

8/10

Excellent

09 Feb 2026

VEERANNA

good

6/10

Pleasant

01 Feb 2026

Claude

Check in staff not very friendly.
Room was clean but felt drafty.

Leisure Friends

8/10

Excellent

17 Jan 2026

Krystal

Hard beds

8/10

Excellent

15 Jan 2026

Christopher

Staff was warm, welcoming.. room was super clean and the building was calm and quiet.

10/10

Exceptional

31 Dec 2025

Yorman

Muy bueno

Leisure Family

2/10

Poor

01 Dec 2025

Ivory

K

4/10

Poor

01 Dec 2025

Bianca

Front desk staff very nasty attitudes. The towels were not white they were actually grey and brown. They did not clean the rooms through out our 4 day stay. I definitely would not stay at this location again.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Jane

Very nice room

Leisure Partner

10/10

Exceptional

24 Nov 2025

Melvin

Room was clean. Heat worked well. Took a nice, warm shower before we left. Couldn't ask for a better stay.

Leisure Family

10/10

Exceptional

15 Nov 2025

Kirk

Clean and courteous. The price was just right.

Leisure Family

8/10

Excellent

13 Nov 2025

Walter

Yes

Leisure Self

10/10

Exceptional

24 Oct 2025

Sohyun

The 3rd floor has been newly renovated and is very clean and comfortable. Definitely more than what I expected for such an affordable price!

Leisure Family_with_children

8/10

Excellent

19 Oct 2025

Reynold

Typical breakfast but food ran out and it took awhile before it was refilled.

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

Heather

Newly renovated room, great staff, quiet, breakfast

4/10

Poor

01 Oct 2025

Monique

Hotel town renovations in deep cleaning

Room was not clean, smell like mold in mildew, shower was dirty. Had to place a towel on the floor of the tub to shower. sheets and towels not white. They’re brown like they don’t use bleach.
Openings in the Ptac causing bugs to come into the room. beds was very uncomfortable could feel every spring when check the mattress they were extremely dirty.

Friends_and_family Family

2/10

Poor

28 Sep 2025

Amanda

The bathroom had hair on the floor & the sheets had black spots on them. You could hear every noise

Leisure

10/10

Exceptional

14 Sep 2025

Chasity

Very clean

The hotel was very clean. The rooms were very nice and clean as well! Would definitely stay again!

Partner

6/10

Pleasant

12 Sep 2025

Leslie

Good location off of I95. Stayed one night.

Partner

10/10

Exceptional

11 Sep 2025

Victor

.

6/10

Pleasant

09 Sep 2025

jim

Not a good stay

The room was ok but very strict about extra towel usage. Also the roof leaked in our room and they were very unapologetic about the issue of the room and acted like I was the issue instead of the room. They had a normal hotel breakfast similar to other hotel breakfast with small eating area.

Partner

2/10

Poor

06 Sep 2025

Elma J

I had death in the family and was unable to get to the comfort inn and wanted to cancel Expedia said they would call Comfort Inn and return my call in 24 hrs and never did so I got charged 89.00 so I am not using expedia again and I used Comfort Inn all the time but I will not use it again

Leisure Partner

10/10

Exceptional

30 Aug 2025

JOSEPH P

Good for a Quick Stay

The location is quiet yet close to I95. We frequently stay at this hotel on our way down south. The hotel is adequate, the rooms are a little worn , but the staff is nice and it’s a good place for an overnight. The included breakfast is good too.

4/10

Poor

24 Aug 2025

Sarah

The smell in our room was so bad we went to walmart and got fabreeze. The bed was very lumpy and uncomfortable, and breakfast was wiped out at 8:45. We decided to eat the money and not stay a second night. The staff was super nice.

Leisure Family

2/10

Poor

24 Aug 2025

Louise

Unsafe hotel and filthy

Very old hotel. Terrible smells and they attempt to cover it up with over scented hallways. Cracked glass over pictures that they didn’t replace, chipped and stained paint in bathrooms and bedrooms. Our room was opened by someone else’s key card at 1:00
A.M and management said ‘oh we have a lag in our system’ I say No you have a serious problem! They didn’t apologize or refund the cost of the room for that night. That is inexcusable (yes we forgot to use the inside security latch). Probably the worst hotel in my 67 years. Old fixtures in bathroom with rust and discoloration. No effort to upgrade anything. A dampness feeling on the first floor. Unruly guests in the hotel didn’t help either. When management was approached about issues they never give you that ‘customer is right’ but smile giggle and make excuses. Holes cut out of walls in the rooms never repaired where possibly electrical outlets previously existed. No excuse !! Loud air conditioning units. A complete disaster and it ruins the brand name of Comfort Inn. Can’t tell you how seriously you need to avoid this place! Slum!

Friends_and_family Family

6/10

Pleasant

23 Aug 2025

Clara

I didn't like the hotel at all

Business

4/10

Poor

20 Aug 2025

Demitry

Would not provide sheets and pillows.

6/10

Pleasant

17 Aug 2025

Nery

The hotel looks good, the agent at the front desk were cordial and helpful… the room was nice but the mattress of the sofa bed has blood stain and really dirty..,, the rug was kind of sticky. The AC of the elevator wasn’t working and has lot of trouble getting the WiFi. The water in the jar that was on the lobby was horrible, taste like an old water that had been never be change, the guy in the front door was so kind and gave me a bottle of water. The hotel needs to change the cleaning crew

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

SCOTT

AC issues

Only problem was the AC unit was leaking inside the room. A third of the carpet was soaked. Notified management upon check out. Hopefully the can fix it and replace the carpet. Otherwise perfect location for our travels.

Partner

10/10

Exceptional

13 Aug 2025

KIMBERLY

Very nice clean good breakfast

Friends_and_family Family

2/10

Poor

12 Aug 2025

Sara

Filthy Room and Towels

The room was dirty, old food was under the pull out couch, the room smelled like mold, the towels were dirty (grayish color), and there was a roach crawling on the table.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Kendra

Room was dirty then pull out bed was broken and stained. Staff laughed when i told them about the bed being broken for my kid to use.

Leisure Family_with_children

4/10

Poor

26 Jul 2025

Daniel

Dirty shower loose toilet seat

Friends_and_family Family

8/10

Excellent

18 Jul 2025

Natasha

I loved the location, staff was really friendly, and the rooms where really clean... The bad thing was the pool was freezing cold.. other then that it was awesome

Business_and_leisure Family_with_children

2/10

Poor

05 Jul 2025

Luis

The breakfast was terrible, and poorly kept up with constantly out of items. Food made me ill several times, beds felt smaller then the actual size posted, ac barely worked.

Leisure Family_with_children

8/10

Excellent

05 Jul 2025

Dionne

The bathroom could’ve been a little cleaner but overall stay was nice.

2/10

Poor

01 Jul 2025

Ruben

Terrible Experience

I am writing to express my deep disappointment with the condition of the property during my recent stay. Unfortunately, the cleanliness and overall state of the accommodations did not meet acceptable standards. We encountered roaches, safety concerns, and a bathroom that appeared not to have been cleaned in weeks. Additionally, the towels and linens were dingy, torn, and uninviting.

Due to these issues, my family was unable to enjoy our stay, and we felt uncomfortable enough to check out a day early. We also chose not to partake in the provided breakfast due to concerns about cleanliness.

Given the disruption, dissatisfaction, and financial loss caused by this experience, I am respectfully requesting a full refund for the stay.

Friends_and_family Family

4/10

Poor

26 Jun 2025

Emily

Pros: great location, easy to get to off of the highway. Comfy beds.

Cons: The hotel is updated but poorly constructed and maintained. There is a huge ant infestation at the main door and the side door. We mentioned this to management and were ignored. Our room was on the second floor and the elevator is broken so access to the second floor is by stairs only. We chose this hotel specifically for the indoor “heated pool”. This was something we were really looking forward to after a 7 hour drive. The pool was ice cold and our child didn’t swim for more than 10 minutes. Breakfast was a typical offering but the area was a mess. We came down fairly early and floor looked as if it hadn’t been mopped in a week with obvious dried spills from the previous day(s). When we checked out we waited around for almost 10 minutes and another guest was already waiting for help before we came down. Apparently the person at the front desk was also the person trying to run the breakfast area.
I wouldn’t necessarily say the staff was unfriendly but no one smiled, not one apology for any inconvenience, and no offer of assistance. The hotel certainly did not feel welcoming.

We will definitely not stay here again.

Leisure Family

6/10

Pleasant

20 Jun 2025

Michael

Property felt alittle run down from last.year. Propertyneeds some room updates. Some broken fixtures in the room. Pull out sofa was dirty, used towels hanging in the closet which makes you feel like they didn’t properly clean the room. More attention is needed in the breakfast area. No eggs or coffee at 8am. Items weren't replaced after 8:40 for people who came down. Breakfast is servered until 9:30. Will not stay again.

Leisure Family

10/10

Exceptional

18 Jun 2025

Gail

The staff were extremely helpful !!!

Leisure Self

4/10

Poor

16 Jun 2025

Rosanna

The room wasn’t bad until something of ours fell on the ground and when I picked it up it smelt like strong dog pee. Yes I have a dog so I need pet friendly rooms but I mean it was disgusting, the bathroom was scary. The break was normal, the guy at the check it tried to charge me more for my pet even though the site said $20 he wanted to charge me more saying it was wrong. I have kids so I’m extra careful with cleanliness. Overall I hope I never have to stay there again.

Leisure Family_with_children

8/10

Excellent

16 Jun 2025

Carvette****

It's was a big room .... Enough space to fix my family of 5

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Jessica

It was good stay

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Aglaée

Not so good

The staff was nice and helpful. The breakfast was not bad either. The room had a very strong musty smell, the floors were dirty. We took a room with a pull out bed to accommodate our big family and we were unable to use it because it was too dirty and sticky. The bathroom was newly redone put there were pubes on the floor and near the toilet. There was water damage all over the bathroom. All of us got allergies and were coughing. It was ok to stay for a night, we got there it was late so I did not bother ask for a room change or anything so I don't know if they would of accommodate that. We had a pet, they charge 20$ for a pet fee when they give you a very dirty room ....

Friends_and_family Family

2/10

Poor

07 Jun 2025

Violetta

This was not a clean property. Poorly maintained roaches in room, dirty walls and strange stains

Business_and_leisure Partner

10/10

Exceptional

06 Jun 2025

Sheri

Everything was fine except the elevator was not working. The person working the front desk found us a room on the first floor which was much appreciated.

Leisure Partner

4/10

Poor

02 Jun 2025

John

Elevator was broken, I got the feeling it has been for quite a while.

Partner

4/10

Poor

01 Jun 2025

James

This isn’t the same hotel I stayed at a few years ago as it’s gone down hill. There were two bugs in the room one on each bed. Then the TV did not allow inputs for HDMI other than the cable which had no guide and you had to go and up and down with the channels. Then the pool was very strong with chlorine. The breakfast was decent but I won’t be staying here again.

Friends_and_family Family

10/10

Exceptional

29 May 2025

Michelle

Customer service was great. Room is clean. Pool was open. All good experiences.

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Denny

Under construction with no elevator

Friends_and_family Friends

2/10

Poor

18 May 2025

julia

Property was under construction. We asked for our room to be recleaned and they did not. We came back and found roaches on the floor.

Leisure Friends

4/10

Poor

17 May 2025

Verified traveler

The clerk was unfriendly. He told us breakfast was 6:30-9:30. At 7:30 the lobby was blocked off due to construction and the morning clerk said breakfast was after 8:00. We needed to get on the road so we didn’t get breakfast. The room was shabby.

Partner

4/10

Poor

12 May 2025

Douglas

It was hard to believe that I was not informed when making reservations that property going thru renovations. Then checking in told that would have you use stairs to to room, of complaining that put us up on the first floor.
continental breakfast not worth the time.

Leisure Family

10/10

Exceptional

12 May 2025

candice

the pool was great and heated and the room was beautiful will be coming back very soon

Leisure Partner

2/10

Poor

02 May 2025

Colleen

I regret booking two rooms here for my family, even as just a stop to sleep over night. Its the grossest place iv ever stayed. As we walked through the hallway, because the elevators did not work it smelled awful dirty and musty. The pool looked slimy and nasty. The room light did not turn on…the only working light was one wall scone and the bathroom light. The tv did not turn on. Mind you i was with two children thankfully they had their tablets. My daughter put her hand on the front of the sink in the bathroom and the whole piece came falling off nearly hitting her little toes. This place needs to be knocked down and rebuilt. I do not recommend this place to any one.

Leisure Family_with_children