Name: Garner Hotel Doswell Southeast By IHG
Address: 16280 International Street, Doswell, 23047, US

8/10

Excellent

12 Jul 2026

Jay

Had a grab and go breakfast instead of a full one but they were updating it so not a big deal

Friends_and_family Family

2/10

Poor

10 Jul 2026

Jacqueline

Stayed here with a party of 5 and were pretty disappointed. Checked in at 4:15 and were told our room wasn't ready because staff was still filling shampoo bottles — then the shampoo was empty by morning anyway. Room hadn't been vacuumed in days (trash, coins, wine foils on the floor), bathroom counter had hair/soap scum, freezer was too frosted to use, microwave was filthy. Only got 3 towels for 5 people and had to fight for more. Hallway was lined with takeout trash for over 12 hours. Breakfast was picked clean by 8:30am, and a staff member had to walk to 7-Eleven in the rain for milk. Also concerning: no ID was ever taken at check-in or when we needed a new key, and guest forms with names were left out at an unattended desk. Wifi was spotty too. Won't be back to this IHG property.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Greg

Nice place especially close to the amusement park

Self

2/10

Poor

05 Jul 2026

Casaundra

Filthy!!!! Disgusting!!!!!

They need new ownership and management at this location. The IGH brand is very much being negativity impacted.

My husband said, this place seems like one of those hotels that you pay for by the hour.

This place SUCKS

Oh and on the hottest weekend in years the AC was broken in several rooms.

4/10

Poor

05 Jul 2026

Stacey

The empty parking lot and lack of any process at check in (literally handed me a key without any ID or CC on file) should have been my first red flag. We checked out within 2 hours of checking in due to the decrepit state of the place. The carpets and bedding were covered in massive stains, paint peeling everywhere, a wet dirty towel in our room, multiple bugs found, door knob was dangling off the door, shower curtain covered in mold ... I could go on and on. The walk to our room was concerning as the hallway was missing many ceilig tiles, doors were torn apart, there was a staff room with the door open that was just a dumping ground and covered in filth. The conditions of this hotel were appalling and not at all as advertised. Person at the front desk could not have cared less. One of my children started crying at the sight and asked if we could leave. We couldn't get out of here fast enough. We chose here for the convenience to Kings Dominion but guests beware. Save yourself and stay elsewhere

Family_with_children

2/10

Poor

04 Jul 2026

Casaundra

Do not waste your time or money at this hotel.

The hotel isn’t clean, it’s roach infested, blood on the sheets. This place is disgusting. To be fair, I made mgmt aware of my concerns, “Aunt Beverly” didn’t care. She didn’t offer any assistance. The hotel advertised a pool, no pool in sight. Only 1 ice maker on property, and it’s broken. This place needs to be closed down, I can’t believe IHG stands behind this mess!!!!

DO NOT STAY AT THIS HOTEL!!!!

Family_with_children

4/10

Poor

29 Jun 2026

Charis

Our room was not clean initially bed looked worn and urine on toilet seat. We requested a new room, the new room was ok. However they ran out of cups for coffee and orange juice machine was broken. Breakfast area was dirty…. Need more than one person to operate check ins and breakfast area.

Partner

6/10

Pleasant

27 Jun 2026

Candice

It was

2/10

Poor

21 Jun 2026

JONAH

Rude staff, booked two rooms and only had one available. But couldnt check in right away because had to be cleaned, even though it was 5pm and check in started at 3.

Family_with_children

4/10

Poor

15 Jun 2026

Nicole

The room smelled like weed. The floors needed vacuuming, the shower had hair and grime. There was a bracket left in the room from a previous visitor. When I asked for air freshener the staff said they did not have any. Upon checkout I noticed Lysol room spray in a laundry basket in the hallway. Trash in hallways and the exterior of the property. The breakfast was sadly just as disappointing.

The only redeemable quality: quiet on a Sunday night and the bed was clean/ comfortable.

If visiting kings dominion, avoid this hotel!!!

Family_with_children

10/10

Exceptional

14 Jun 2026

Teresita

Very Clean rooms nice staff

Partner

10/10

Exceptional

06 Jun 2026

Kristina

The staff went above and beyond to accommodate our needs during our 4 night stay. The beds were so comfortable it felt like we were home. There was Dove shampoo and body wash available to use. We booked a 2 room suite which was perfect for me and my teenage son. There was coffee, hot tea and lemonade available 24 hrs. The linens were soft they did not feel like typical hotel bedding and towels. We were pleased with our stay. We even had a view of the Eiffel Tower at Kings Dominion from our room. We will definitely stay here again if we come back to the area.

Family_with_children

6/10

Pleasant

17 May 2026

James

The facility was in good condition, and it was super easy to get to. I would stay here again, however.
The room we had was not cleaned well. There were a lot of hairs on the bathroom floor and sink when we arrived. I used one of the bathroom towels to clean up all the hair along the shower line and didn't think much else of it. Until I went to the bed. The bed was clean on the surface, but once you unfolded the top sheet from the fitted sheet there was a lot of dirt, and more hairs. Very gross. There was also what looked to be a cat treat near the bed, and a cough drop in its wrapper near the window.
It seemed like they attempted to clean, but definitely need more attention to detail. Dirty bed is unacceptable.

4/10

Poor

17 May 2026

Michelle

Check in was excellent, the young man was friendly, prompt and efficient. The room itself was decent—the bed was comfortable, though the lighting was very dim. Our room looked into the woods, where a pool chair had been abandoned and was a creepy piece of the scenery. The bed and linens were clean, and the surfaces of the room itself appeared clean. The bathroom was the real crime scene. There were short, dark, curly hairs adhering to every surface. I am choosing to belief that I cleaned up someone’s short, dark, curly HEAD hairs, and not a strangers pubic hair. I have no idea how the bathroom was deemed clean and acceptable for the next guest, because it truly looked like Chewbacca had completed a detailed manscaping session mere moments prior to my arrival. Otherwise, the hotel and room were unremarkable. If it weren’t for the DNA left all over the bathroom, I’d give this place a 4 star rating.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Heather

The countertops were messy. There was trash laying in several places. The thermostat was difficult to figure out, finally kept messing with it until i figured it out. I never did figure out how to control volume on tv! The bathroom in our room hadnt been cleaned very well. The shower still had hair on the walls. Along with the body wash/shampoo from previous guests. The carpet in the hallways were stained and dirty. I just wasn't impressed with any of it.

Friends_and_family Family

4/10

Poor

26 Apr 2026

Mildred

The room was not clean. There were food items under the beds and the couch. There was no shampoo or body wash. They handed me body wash with no top and filled an empty bottle of shampoo that wasn’t meant for shampoo. The outlet by the bed doesn’t work and is coming out of the wall. There is rarely a staff member available at the desk, and they don’t answer the phone number given.

Family_with_children

2/10

Poor

21 Apr 2026

Trudy

They have roaches & bedbugs

8/10

Excellent

19 Apr 2026

Jean

My family enjoyed their stay. The young man at desk was very courteous and helpful.

I hope the coffee system gets fixed. The young man was very apologetic. In the suites there should be one remote per tv. I would come again. Thanks!

Family_with_children

2/10

Poor

03 Apr 2026

Jessica

Booked for 2 nights for my daughter birthday, realized the weather was going to be horrible. Tried to get a refund within 10 minutes after booking and never got any response. Even hotels.com tried to help me to no avails

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Tiffany

No indoor pool since new ownership took over.. That wasn’t clear in the listing. Kids were disappointed.

Family_with_children

10/10

Exceptional

08 Mar 2026

Debra

The room was recently renovated and it is very nice, the mattresses and pillows were excellent and so comfortable. The walk-in shower was awesome and plenty of hot water. The coffee is fresh ground - delicious. The staff were kind and friendly and check in was spot on. I stayed at a Hampton the night before and this was so much better.

Pet

6/10

Pleasant

13 Feb 2026

peddi raju

Heater was not working in the room. We had to use temporary heater.

Business_and_leisure Family

4/10

Poor

08 Feb 2026

Kim

We had a two night stay. Staff was friendly. Once we got into the room, someone had used to toilet and it had not been cleaned at all, brown toilet water and residue. Bed was comfortable. Pillows were large and firm. Think sleeping at a 90 degree angle. Very uncomfortable! Sleeper sofa was not sleepable, 3” mattress, at best, with springs. The worst part was waking up to a massive water leak with no hot water. Flooding on the first floor. No breakfast options. We stuck it out until 4pm, still with no hot water. We checked out. No compensation for the night we stayed. They did refund is for the night we didn’t stay.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Nathan

Our stay was great

Partner

10/10

Exceptional

16 Dec 2025

Montreal

My room and hotel was clean I have no complaints I will stay here again

10/10

Exceptional

30 Nov 2025

Caireen

First room no heat and TV broken but staff courteous and moved us down the hall to a nicer room immediately.

8/10

Excellent

28 Nov 2025

JoAnn

Staff pleasant and courteous . House keeping could use improvement.

6/10

Pleasant

16 Nov 2025

Tanika

The room was on good condition. There were a lot of ladybugs in the room. The staff were excellent. The breakfast was so-so.

Friends_and_family Family

4/10

Poor

21 Oct 2025

Jolie

Upon arrival to our room (around 4:30) our smoke detector was beeping. We walked down to the desk and let the person know, he stated that it was probably the battery and he would be right there.

We returned to the room to unpack and my daughter used the bathroom, when she washed her hands the sink stopper was down and it was not connected so the sink would not drain.

We unpacked and were in the room about 45 minutes and no one from the desk came to fix the smoke detector.

We were going to Kings Dominion for Halloween Haunt so we got ready and as we were leaving there was another lady at the desk, we told her about the smoke detector and the sink, she said she would take care of it.

We proceeded over to the park until about 11:30, I was hoping all would be fixed when were arrived back, and it was, thankfully!

We went to bed, however the air conditioner was extremely loud and the walls were very thin, I could hear the room next to us in the morning as their alarm went off as well as every conversation in the hall as if they were standing next to me in the room.

At breakfast in the morning, which was very slim. My daughter got a yogurt and a bagel. There was no packages of cream cheese and the jelly/PB was is big bottles from the grocery store. That is completely unsanitary, you have no idea what was done to do it prior to your use. Walking back to our room since there was no room in the breakfast area to sit, a bug flew out of the bagel.

Also no fridge in room.

Leisure Family

10/10

Exceptional

06 Oct 2025

BreeAnna

Everything was perfect. Staff was amazing and helpful!

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Kayla

The renovation is great. The rooms are nice. Staff was friendly. Rooms were clean. Breakfast was the only downfall.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Paul

We had avoided this hotel under its past ownership, but decided to give it another shot with Garner. They have made great improvements to the facility and the entire staff was amazing to interact with. If we had one suggestion, it would be to review the breakfast offerings and set up (while not lacking, it did seem to be a low point of the recent adjustments). Looking forward to staying here agian!

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Herbert

The room temp was good. The A/C responded well. The breakfast was not so good. The coffee machine would only dispense hot water. By 8 a.m. most of the food was gone. The sausage that was left was cold. There was cereal but no milk. In the bathroom the tub stopper did not work so the tub would fill up with water when trying to take a shower. The front desk staff was excellent.

Leisure Family

6/10

Pleasant

19 Sep 2025

Tanisa

Poor breakfast options

2/10

Poor

10 Sep 2025

David

Upon arrival our first room had broken curtains, so we had to be moved to another room. Then the second room had a broken toilet and a dirty shower with an old,dirty, and hard as a rock wash towel hanging on the curtain rod. They were supposed to have someone go and repair the toilet and they DIDN'T. We had to be moved into another room so there we go moving all our stuff all over again after being at the amusement park all day so yes we were exhausted. So we definitely will not be going there again. Oh and the second room even had a broken phone.

Leisure Partner

8/10

Excellent

27 Aug 2025

Valerie

Early August Stay

Overall very good. Room was clean and comfortable. Supplies for the breakfast service need to be stocked. Coffee cups a must.

Partner

6/10

Pleasant

17 Aug 2025

Jordyn

Room was musty and damp the second you walk in, definitely needs a dehumidifier. Bathroom fan did not work, couple dead bugs in the window sill, and visible dirt on the floor indicating the room probably was not vacuumed prior

Leisure Partner

2/10

Poor

11 Aug 2025

Shonna

Hot water was out our whole stay. Absolutely unacceptable. Worse part management didn’t notify us. Found out when you got into the shower.
AC leaked water everywhere. The floor was soaked!

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Joanne

Not very impressed

The 1st day of my stay I told them the a/c was extremely loud and noisy - nothing done.
Then the 2nd day - no hot water the 3rd day no hot water. When I asked to talk to a manager when I checked out today there was none available.

Self

10/10

Exceptional

01 Aug 2025

Talitha

Perfect spot for Kings Dominion travelers

This hotel was perfect for our family's visit to Kings Dominion. Its literally right acrossed the road. You can see the park tower from the hotel. The room was super comfortable and clean. Breakfast got the job done. My college student son loved the coffee bar that was complementary 24-hrs/ day. There was even cookies at Check-in. I highly recommend.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Jamie

Reservation was booked under La Quinta and all follow up reservation details were labeled as La Quinta. Upon arrival there was no La Quinta. The hotel changed a couple of years ago but still booked reservations under La Quinta. They did not have my original reservation but was able to get me a room. The room was not comparable to the suite we originally reserved but the staff was as helpful as they could be. The room was a decent size but there was food on the floors, hair on the bathroom, TV worked intermittently and the bedding seemed damp.

Leisure Friends

8/10

Excellent

23 Jul 2025

Aimee

Clean and comfortable

The staff was super friendly and accommodating. The breakfast was typical (eggs, bacon, cereal etc) and hot coffee was available 24hrs. The walls were a bit thin, and the bed was a bit lumpy but not too bad. It was clean and overall a pleasant experience. Right across the street from Kings Dominion.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Verified traveler

Water leaked all over the floor near the window, because “the seals in the ac units or windows wasn’t done correctly. So, basically when it rains the floor near the windows get saturated with water. Bath soap wasn’t refilled beforehand. Rooms were spacious and looked nice, but they flood when it rains *shrug*

Friends_and_family Family

4/10

Poor

14 Jul 2025

Karen

Bad experience at check in

2/10

Poor

13 Jul 2025

olufemi

The staffs would not attend to customers complaints and needs and are rude..expecially the females.

Leisure Family

10/10

Exceptional

12 Jul 2025

Christine

Very nice place, extremely neat and clean. Staff was friendly and helpful, breakfast was fresh and offered several options, and they had free dog biscuits at the check-in. Definitely worth the price and a do over.

6/10

Pleasant

03 Jul 2025

Verified traveler

Disappointing.

We asked for extra towels several times and only received them after the 5th time asking. There is NO POOL here despite what the description says. The pool was the entire reason we chose this hotel and to be told they no longer had it was incredibly frustrating to us but especially to our kids. We had no housekeeping services and always had to request when we needed more toiletries, trash bags, etc. It was clean, and the employees seemed friendly. Breakfast was free but super limited options. Eggs, sausage, bread and cornflakes. Overall decent stay for the price, but probably will not be back.

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Robert

The hotel had changed hands since I made my reservation and they didn’t have me in the system. Our room had possibly cockroaches in the bathroom, we never turned off the light so they wouldn’t come out.

Friends_and_family Family

10/10

Exceptional

06 Jun 2025

Sarah

Breakfast options were excellent. Nice and quiet. Comfortable beds and very accommodating. Super friendly and helpful staff.

Leisure Family

6/10

Pleasant

02 Jun 2025

David

I understand it's a transition period so I'll temper my comments. Check in was a disaster as the reservation wasn't in their system and they needed to use my phone to help find it. I was billed for three days rather than two. When I called to update the reservation it was very difficult as I could not understand the other person on the line. Doors were left open showing where the renovations were taking place but the mess presented both safety and health hazards. Chances are I will not be returning.

Leisure Friends

2/10

Poor

26 May 2025

Cherie

Dirty and not worth the price, literally seen a giant roach scurrying across the floor.

Leisure Family_with_children

2/10

Poor

04 May 2025

Dwayne

Under renovation. Did not tell us before hand. Pool out of service, construction workers around the clock on the property. Wish we were told before booking.

Friends_and_family Family

8/10

Excellent

17 Apr 2025

Amie

The property is under construction so the common areas were dusty and exterior doors were, at times, propped open. No hairdryer in the recently- renovated room and no hairdryer to even borrow at the front desk, which lowered the rating. The staff was super nice and the free breakfast buffet ideal for this family. Would like to revisit after the renovation is complete.

Leisure Family

10/10

Exceptional

10 Apr 2025

Carla

Time to relax!!

My family was very comfortable because of being familiar with Kings Dominion!! The area was peaceful and calm. We felt safe and we loved the breakfast!!!! The staff was very friendly 😊

Friends_and_family Family

6/10

Pleasant

10 Apr 2025

Kimberly

Good hotel, but charged multiple times.

There were improvements being done so there was some noise from that. That part was easy enough to ignore. The people in the room above us spent hours stomping and being loud. That isnt really the fault of the property. The free breakfast had a decent selection. My only problem was with my bank account being charged three different times, and amounts. I was charged roughly $200 more than I was supposed to be at check in then the next day I was charged $280 & $58 for no reason. When we asked the front desk about everything they fixed the room rate (but didnt tell us they were it was just changed on my bank account) and claimed they didn't show the other charges in their system. The two charges still show as pending on my account almost two weeks after our stay.

So in short the staff was nice, the rooms were good, the free breakfast was good, but being charged all that money put us in a bind since we were there to go to Galaxycon in Richmond and didnt have access to a portion of the money we had for it. Would stay again. Once the money thing is fixed I'll gladly change the rating.

Friends_and_family Family

4/10

Poor

06 Apr 2025

Juanita

I did not know that pool was being renovated and then had no tv service

Leisure Family

2/10

Poor

04 Apr 2025

Brianna

During our 20 minute stay! You get what you pay for!! Don’t Waste Your Money or Time!!! We were casually greeted by the front desk associate (hanging out in the lounge) whom was nice and polite. After that it went completely downhill!!! The lobby up to the 2nd floor had a musty smell, carpet was worn up.

1. Once entering the room we immediately checked the bed without touching the covers there was hair as if the sheets were not change. Pulling the sheets further down more was found. We thought okay we can get a new set of linens as we were only staying 1 night.

2. Went to the bathroom to check that out and more hair.

As I was standing deciding if I wanted to request to be move or new linens I looked over to the door and there was a big gap between the door and the floor which rises concern for safe… I proceeded to the door and pulled the camera out and you can clearly see the gap. Which to me is unexpected!!

I was truly surprised by all of these concerns as this hotel is so close to Kings Dominion where I assumed family’s may stay here… believe me when I say the price is nice but not when it comes to safety and cleanliness. In total from the time we walked in to the time we left was 20 minutes. We did inform the front desk associate that we will not be staying here as our room was not clean and the safety was a concern! The assistant stated he would try to give us a refund and if he could it would show tomorrow.

Don’t risk your safety or money!!!!!!!

Business_and_leisure Partner

6/10

Pleasant

18 Mar 2025

Rosemary

Property is under renovations, so hopefully that’s what a lot of the problems were. But I booked a suite, there were no chairs no computer table. There was no hairdryer. We only had one towel we had to ask for more. There was no garbage can. There was no ice machine, And there was no cart available to help with our luggage, even though our room was on the third floor they did say they had one, but they had no idea where it was.However the beds were very comfortable. The breakfast was very good with lots to choose from, and the staff was very pleasant if not very helpful.

Partner

2/10

Poor

16 Mar 2025

Abby

Unsafe and Disgusting

Upon arrival, we immediately felt unsafe and hoped all night that our car would go unharmed. (Thankfully it was fine.) Disturbingly, all of the doors were propped open with the latch because the key cards did not work! Therefore, we could not leave our room for fear our stuff would be stolen. Although the room was clean enough, this hotel is in complete disrepair. The stairwells smell like urine and the carpet in the hallways is disgusting. I would definitely recommend finding a different hotel, as this was the worst La Quinta we had ever experienced.

Friends_and_family Family

4/10

Poor

16 Mar 2025

Austin

I booked my deluxe family suite with a king bed and two queens and when I got there, they told me they had to give somebody the room that I had booked two days in advance and gave me a room with two queens. Told me they could not refund me the money for the room. There was also no TV remote in the room that they gave us.

Leisure Family_with_children

4/10

Poor

08 Mar 2025

Angel

Only 1 towel
Dirty table tops
Dirty bathroom floor
Pool closed with no info on it

Leisure Family

2/10

Poor

07 Mar 2025

Kevin

Our room had not been cleaned. The bathroom was dirty, has no towels, and the bedsheets were unwashed.
In addition, when we booked the hotel room it said there was a pool, however it's closed for renovations.

Leisure Family

4/10

Poor

01 Mar 2025

Elizabeth

All done with LaQuinta

Nowhere in Hotel.com’s description did it say that this hotel was undergoing renovations. It took 30 minutes to checkin as the woman at the desk had never checked anyone in before and we had to wait for the manager to arrive. Then we were put into a room that was not ready for guests as there were ice bucket, no cups, no toilet paper holder, no hairdryer, no coffee/tea maker, no desk lamp, and only one waste basket. On the plus side, the beds were comfortable. This is the second LaQuinta that disappointed us. We will never stay at a LaQuinta again.

Self

4/10

Poor

15 Feb 2025

David

The room had no towels or face clothes and was not clean had no microwave no table to eat on

Leisure

4/10

Poor

10 Feb 2025

Betty

Under renovation pool was closed which was reason this room was chosen.

Friends_and_family Family

2/10

Poor

02 Feb 2025

Michael

Property is under construction. Rooms are not ready, but they sell them anyway. My room did not have the essentials like towels, shower curtain, chairs, tables, hanger, toiletries.. I can’t understand how and why it has been decided to advertise that the hotel is ready to receive guests…

Leisure Pet

2/10

Poor

19 Jan 2025

Sonja

Very dissatisfied

The room was in poor condition. The carpet was very stained and the bathroom floor was poorly patched and uneven. The breakfast...what breakfast? No milk one morning and no eggs or sausage in the pans. Not much variety. We will not be staying at the motel next year.

Business

4/10

Poor

14 Jan 2025

Albert

The hotel is remodeling. No ice, incidentals and no TV.

Self

10/10

Exceptional

03 Jan 2025

Amit

Overall the property is good, only the problem I found is bed which is not comfortable.

Leisure Partner

2/10

Poor

01 Jan 2025

Loriann

Horrible

We didn't end up staying because the room was so dirty.There was trash all over the floor and bugs in the bed. This place needs A renovation were to be pulled off of this site.

Friends_and_family Family

2/10

Poor

29 Dec 2024

Sandra

Very filthy!

2/10

Poor

28 Dec 2024

Ian

This property is a blight on the La Quinta name. The room was dirty, including the bathroom that had the filthiest bathtub I’ve ever seen. There were no sheets for the bed. The pool was drained (indoor pool). The staff were stand offish at best. The area around the hotel was beyond dirty. NEVER stay here.

Leisure Family

4/10

Poor

23 Dec 2024

Humberto

First room they gave us smelled like an ash tray. Second room, super dirty, carpet, chair and sofa all stained. Not an enjoyable stay.

Leisure Family_with_children

2/10

Poor

01 Dec 2024

stephanie

Did not stay here

I did not get to stay here due to remodeling. I got a call about an hour before check in from the hotel regarding no room availability and had to book a room somewhere else.

6/10

Pleasant

22 Nov 2024

Patricia

Do Not stay here! Should be closed!!

We had stayed there previously and it was decent for the money except we had to fight to get our deposit back, They charge a deposit plus charge for the room with the pretense that you will get your deposit back within 10 days. This last time the pool was closed because it was extremely disgusting. The key card didn’t work and we had to go back to the front desk where they brought a machine to hook up to the door to open it. I’m not sure about the cleanliness of the room but when we asked for toilet paper we thought we were going to have to go to target and buy some. They finally gave us toilet paper right before checkout. Every time I see an add for this hotel I’m reminded what a dump it is. We stayed in April and June. I had a reservation for July that I cancelled.

Friends_and_family Family

10/10

Exceptional

14 Nov 2024

Denise

It would be so nice to add healthy options to the breakfast menu.

Business_and_leisure Pet

10/10

Exceptional

08 Nov 2024

Cynthia

Very satisfied

Very easy booking online to check in. My key didn’t work at first, so the representative upgraded my room and assisted me to ensure the key would work and gave me an extra third key for good measure. Breakfast was hot and fresh with eggs and sausage

Self

6/10

Pleasant

03 Nov 2024

Julia

The maid was not great. She left stool in the toilet bowl. There was no Kleenex in the bathroom. Having breakfast was a plus. But unfortunately The bagels were stale.

8/10

Excellent

01 Nov 2024

Caleb

The hotel was decent over all but 2 of my 3 room keys did not work n the 3rd one stopped working after 3 uses. The hall ways were worked over pretty good n my door knob/lock was falling off my room door. My TV didnt work. Tho, Beds were comfortable w clean sheets.

Business_and_leisure Family

2/10

Poor

28 Oct 2024

Ralph

He was horrible. The hallway smells like urine no room service after three days and the key card keep getting deactivated. It was very annoying and I wouldn’t put my worst enemy in that place not even one night.

Leisure Self

4/10

Poor

27 Oct 2024

Anne

We were moved 3 times in 2 hours after a very grueli by day of traveling. Once for a non-working bathroom light, then into a room with a door fob that didn’t work (dead battery after multiple trips with new keys AND after having been let in initially by management so we were all unpacked) then finally, black hair all over the bed in final room and another non-working light.
We ended up checking out and requesting a refund.
We were informed a renovation may be occurring in the near future so it may improve…?

Leisure Pet

6/10

Pleasant

27 Oct 2024

Christian

It was alright

Leisure Family

2/10

Poor

20 Oct 2024

Joe

Horrible experience

Absolutely the worst, dirtiest, unkept hotel we have ever stayed at. Nobody ever at the front desk. Constantly having to wait for someone. We were given room 301 first. As soon as we opened up the door to the room we could tell immediately that the beds were not made and the room was not cleaned. Then they gave us room 327. There was no smoke detector on the wall. Just wires coming out of the wall. There was used soap still in the bathroom in the soap dish for the shower. The bed sheets were ripped. Furniture and doors were damaged. There was part of the wall that had been repaired but not painted with spackle not even sanded and painted over. At breakfast they ran out of mix for the waffles and we were told there was no more. The eggs were cold. There was no sausage or bacon. In general the hotels in disrepair and filthy. I went to check out. I explained all of this to the person checking me out. He then advised me that my payment was declined and he wanted another form of payment. I showed him where it was paid a week ago and had already come out of my credit card. So he tried to charge me twice, lying to me, telling me that my card was declined. Are you immediately used that same card to get gas with no issues. Nowhere near worth the money paid. Very dissatisfied.

Friends_and_family Family

2/10

Poor

12 Oct 2024

Barbara

Very Very dirty. Dust on lamps, headbands. Tables sticky. Tub dirty, blood on bathroom floor carpet not vacuumed refrigerator dirty and the TV isn't working. I wouldn't stay bere again.

Family

6/10

Pleasant

12 Oct 2024

Sarah

Overall the hotel is clean. The room we were in was not as clean as one would expect. There were sticky spots on the floor and what I hope is spilled coffee splashed on the wall near the couch. The beds are rock hard and not very comfortable.

Leisure Family

4/10

Poor

11 Oct 2024

Ronald

I’ve stayed at this hotel many times, but this was the worst. The room was dirty, a fly was flying around me all night and the pool looked terrible when I walked by it. The bed seemed like it was 6 inches thick but it was placed on a metal platform and if you moved you could hear the twang of the metal. There are other options in the area.

Self

10/10

Exceptional

08 Oct 2024

Zachary

Staff was very nice and knew what they were doing. Very helpful!

Leisure Partner

2/10

Poor

07 Oct 2024

Luke

This property needs a lot of improvement.
Our key card stopped working after the first night.
The lady on duty at night was so nice but was there working all by herself. Doing all the work. She had to refill towels, work the front desk. Poor thing!

Friends_and_family Family

4/10

Poor

07 Oct 2024

Jason

Wear hazmat suit.

Dirtiest hotel I’ve ever stayed in. The hotel clerk was extremely friendly and kind, but ended up showing us three rooms before one of them had a working door lock and no trash in it.

Friends_and_family Friends

2/10

Poor

05 Oct 2024

Verified traveler

Do Not Stay Here!

The room had a very strong smell of mildew. Stains on sheets. No washcloths and only 2 towels in a double king room. Large 2 inch gap under door. When asked for more towels, staff stated there were none. Electric outlets will not keep anything plugged in. Plugs just fall out. Hallway carpet is very dirty and the hallway smells very musty.

Friends_and_family Family

6/10

Pleasant

02 Oct 2024

Linda

Staff was very friendly and helpful. Bed was. comfortable and room was clean enough. However, we were near the pool and the room smelled overwhelmingly of chlorine. The floor was tiled, no carpets. The chair in the room was filthy. Extremely few dining options in area. Except for a Mexican restaurant, one would have had to drive another six miles for a restaurant.

Leisure Partner

4/10

Poor

27 Sep 2024

Chris

The bathroom door was damaged, no washcloths, breakfast I wouldn’t feed to animals

Friends_and_family Family

2/10

Poor

23 Sep 2024

Britney

Eas dirty and outdated

Business Partner

2/10

Poor

22 Sep 2024

Victor

We didn’t stay.
Hotel was overbooked so we had to be relocated to a hotel that was well below the minimum standard. Dead insects, no tv, no breakfast, and no water pressure in the shower. Never again will we book with La Quinta or any other hotel the parent company owns. POOR

2/10

Poor

22 Sep 2024

Michael

Not Happy

We booked a Suite but they gave it away. They offered 2 rooms instead. Walking to the room the floor looked horrible, huge bad stains everywhere. Our room was no better. Floors half swept, dried “something” in the desk drawer. Pull out couch looks like it was 100 years old with rips in it. No light bulb in a floor lamp, which was the only light source in the part of the room. We were on 3rd floor and you could open the window with No guard… someone could fall out!

Friends_and_family Family

6/10

Pleasant

19 Sep 2024

Christopher

Apparently the hotel is getting a full room renovation starting in October. We were there during the off season so our experience may not be indicative of what it is like when the amusement park is fully operational but I believe it was not what I expected from a LaQuinta.

Leisure Family

6/10

Pleasant

16 Sep 2024

Christopher

Mediocre, at best

We arrived around 5:30; they hadn't finished cleaning our room. The suite was spacious, but dated, and smelled musty. The carpets were kind of gross to walk on in bare feet, although the condition of the suite itself was relatively clean. The complimentary soaps were tiny, and they neglected to throw away the used soap (found them in the tub on the soap shelf) from the previous guest. The included breakfast was underwhelming. Apparently they ran out of coffee before we arrived. That didn't bother me, as I don't drink coffee. They had a waffle maker, which produced decent waffles. They had some powdered eggs and turkey sausage as well. The eggs and sausage were depleted, yet no one came to replenish them while my family was in the breakfast area (:30-40 or so, probably.) There seemed to be a total of two or three workers, including the manager, present and working while we were there. This was not my favorite hotel, even in this price range. It was very mediocre.

Friends_and_family Family

2/10

Poor

15 Sep 2024

Michael

Horrible

Business_and_leisure Self

2/10

Poor

12 Sep 2024

Christopher

The Room was disgusting, huge stains on the pillows, on the couch and on the carpets. Really poor conditions.. Think Animal House

4/10

Poor

11 Sep 2024

Verified traveler

Free breakfast??

Great price for a hotel that accommodated my family and with breakfast included. However, upon arrival, the lobby area reeked of mildew, room were not very clean and appeared dingy, breakfast was a nightmare due to the amount of guest and lack of food. Breakfast was the worst part because it was like competing vultures, looking for scraps of food and waiting over half an hour for simple things like eggs and meat to come out, not to mention that the food was released stagnated. Once the food came, everyone was racing to it and fighting for it. So someone would get eggs and then I had to wait another 20 minutes or so to fight again for sausage. No breads, bagels yogurt, oatmeal or fruit to eat as a alternative option. Lines for food were long and it felt intense due to guest competing for a meal. My family of five wasn’t able to get any food to eat. We ended up leaving and going to Waffle House for breakfast.

Friends_and_family Family