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Tru by Hilton Ashland

Richmond - VA · United States

101 North Carter RoadView location

8.8/10Excellent1,878 Reviews
Cleanliness9.0/109.0
Service9.2/109.2
Comfort8.8/108.8
Condition8.8/108.8
Amenities8.6/108.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tru by Hilton Ashland

Located just off I-95, our hotel is near the heart of Ashland, a short drive from Richmond. Randolph-Macon College and the Ashland Train Station are about a mile away. For thrill-seekers, Kings Dominion Theme Park is less than 10 minutes from the hotel.

Meadow Event Park is just nine miles away. Enjoy our complimentary breakfast and spend some time in our game room.

Read more about this hotelShow less

With a stay at Tru by Hilton Ashland in Ashland, you'll be in the suburbs, within a 15-minute drive of Kings Dominion and Randolph-Macon College. This hotel is 19.4 mi (31.3 km) from Short Pump Town Center and 13.6 mi (22 km) from Richmond Raceway.

Stay in one of 97 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 75 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Randolph-Macon College 1.6 km / 1 mi
Ashland/Hanover Visitor's Center 2.3 km / 1.4 mi
Banks Tennis Center 2.5 km / 1.5 mi
James River Cellars Winery 8.1 km / 5 mi
Hanover Country Club 9.6 km / 6 mi
Hanover Museum of History & Culture 10.2 km / 6.3 mi
Hanover Tavern 10.2 km / 6.4 mi
Hanover County Courthouse 10.4 km / 6.5 mi
Henrico Sports & Events Center 11.4 km / 7.1 mi
Regal Virginia Center 12 km / 7.5 mi
Kings Dominion 12.2 km / 7.6 mi
Hanover Wayside Park 12.5 km / 7.8 mi
RED VEIN Haunted House 12.8 km / 8 mi
Lavender Fields Herb Farm 13.1 km / 8.2 mi
The Crossings Golf Club 13.6 km / 8.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 97
  • Number of floors (main building): 5
  • Double rooms: 53
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Room serviceExtra charge
Show 12 more facilities & services
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift access
  • Luggage roomExtra charge
  • Smoking areaExtra charge
  • PrinterExtra charge
  • Business centre
  • FaxExtra charge
  • Breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Tru by Hilton Ashland

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 26 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Tru by Hilton Ashland

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Tru by Hilton Ashland

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Tru by Hilton Ashland

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Tru by Hilton Ashland

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Tru by Hilton Ashland

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Tru by Hilton Ashland

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 1 Bedroom • 37 m²DBL.H6-2Q
    DOUBLE Accessible-Two Queen BedsPhoto unavailable4 photos

    Tru by Hilton Ashland

    DOUBLE Accessible-Two Queen Beds

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Mini fridge
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 26 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Tru by Hilton Ashland

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 26 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Tru by Hilton Ashland

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-3

    Photos are not available for this room type.

    Tru by Hilton Ashland

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG-3
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Tru by Hilton Ashland

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Tru by Hilton Ashland

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Tru by Hilton Ashland

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-4

    Photos are not available for this room type.

    Tru by Hilton Ashland

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Tru by Hilton Ashland

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE KING SIZE BEDSINGLE • KING SIZE BEDSGL.KG

    Photos are not available for this room type.

    Tru by Hilton Ashland

    SINGLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Tru by Hilton Ashland

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Tru by Hilton Ashland

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Tru by Hilton Ashland

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tru by Hilton Ashland

8.8
Excellent
1,878 Reviews
Cleanliness
9.0 /10
Service
9.2 /10
Comfort
8.8 /10
Condition
8.8 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
30 Jul 2026
Genevieve
We really enjoyed our stay, Cody at the front desk was extremely helpful and kind! During breakfast there was plenty of Staff around if you needed help with anything and they kept the serving area super clean. Our room and bathroom was immaculate and we just got a really relaxed cozy vibe from this hotel! We would definitely stay again.
8/10
Excellent
28 Jul 2026
Melissa
Loved our stay. Only complaint would be terrible water pressure. Otherwise everything was great
10/10
Exceptional
28 Jul 2026
Christopher
We didn’t have time to grab breakfast, but it was perfect for the 4 of us. There were little notes that were hilarious throughout the facility… would definitely come back if we do this trip again
8/10
Excellent
24 Jul 2026
John
Room was clean and staff was helpful when you could find one to help no help at pool young people were out of control and several small children were unable to enjoy the pool . Breakfast was great and my family enjoyed it parking was a problem due to trucks with trailer blocking several spots
Friends_and_family Family
10/10
Exceptional
23 Jul 2026
phyllis
I really want to give 100%. Everything was wonderful except for the mattresses on the beds. They were not the right size for the base and kept sliding. I could feel the springs. Not too comfortable. Otherwise from that everything else was perfect. Very clean room lobby beautiful. Wonderful and helpful staff. Shout out to Cody. Breakfast was good and housekeeping very pleasant. Would definitely love to stay again when I’m
In Virginia.
10/10
Exceptional
21 Jul 2026
Tony
The room was clean -- but room service is only available every other day. The AC and TV worked fine. There is not much room for clothes storage There was no closet but there were five or six hangers available. The bed was comfortable. The shower had plenty of hot water and towels. Plenty of restaurants close by. This is the perfect place for a one to three day stay.
Partner
10/10
Exceptional
21 Jul 2026
Sheri
The staff was super helpful and nice during our emergency stay there while traveling. First room wasn't cleaned when we opened the door.... easy room switch and a staff member came with us to the second room to make sure that one was ready. Pool area was gated, which was a plus. Beds okay in the comfy department.
Friends_and_family Family
8/10
Excellent
21 Jul 2026
Suzanne
The room was huge and comfortable except for the toilet paper holder being very far away from the toilet! More towels should be provided, two for two people is not enough.
Partner
8/10
Excellent
20 Jul 2026
Olesia
Easy parking, standard breakfast, everything was fresh.
But, coffee not strong, and floor in the room wast clean.
Family_with_children
10/10
Exceptional
19 Jul 2026
jason
Great stay
Definitely will stay again!
Partner
8/10
Excellent
18 Jul 2026
DAVID
Water saving shower was a trickle
Self
10/10
Exceptional
18 Jul 2026
Jess
Last minute booked due to other location has no power - cannot able check-in or enter the room because of no power. Called and check if have power and quickly booked the room. Easy and simple
Family_with_children
10/10
Exceptional
16 Jul 2026
Cynthia
Simple clean room perfect for road trip stop. Decent breakfast. Pleasant staffs
Partner
8/10
Excellent
16 Jul 2026
Matthew
Convenient to I 95.
Family
10/10
Exceptional
14 Jul 2026
Katia
My stay was absolutely outstanding from start to finish! The front desk staff, Cody and Alison, made me feel welcome the moment I arrived. They were incredibly friendly, professional, and went above and beyond to make sure I had everything I needed. Their exceptional customer service truly made a lasting impression.

The room was spotless and one of the cleanest hotel rooms I’ve ever stayed in. Everything was fresh, well-maintained, and very comfortable. The view from my room was absolutely breathtaking—I found myself taking a few extra moments just to enjoy the scenery. It made my stay even more relaxing and memorable.

If you’re looking for a hotel with outstanding hospitality, immaculate rooms, and incredible views, I highly recommend staying here. Thank you, Cody and Alison, for making my visit such a wonderful experience. I will definitely be returning! ⭐⭐⭐⭐⭐
Partner
6/10
Pleasant
12 Jul 2026
Kathleen
Pros...
Loved that it was Pet-friendly.
Employees were very nice.

Cons.....
Trash on ground around property.
Trash cans around property were all filled and needed emptying.
Room soap dispensers, lotion dispensers, etc multiple units were broken or not working properly.
When got to my room my door was unlocked and propped open.
Self
10/10
Exceptional
12 Jul 2026
Michael
Very nice hotel
Family
6/10
Pleasant
11 Jul 2026
Tami
room tiny but clean. no sink drain so I was constantly worried about things falling down it.
the soap in the shower was not attached to the wall as the shampoo conditioner were, just sitting there.
elevator broken for going down form 4th floor.
only 2 ea bath, hand, washcloth, we needed more.
bed a little lumpy and squishy.
loved they had netflix in the tv.
good breakfast except they needed toppings for the yogurt.
nice to sit by pool. fun games in lobby.
very nice staff at front desk
Family
10/10
Exceptional
10 Jul 2026
Wilbert
The property was perfect, my only gripe was the rate.
Self
8/10
Excellent
10 Jul 2026
Jared
Clean room, ac didn’t quite work well enough to keep the room comfortable. Also needs heavier curtains to keep out the light from truck rolling into the truck stop next door.
Family_with_children
8/10
Excellent
08 Jul 2026
Adam
Only complaint was noise from interstate
8/10
Excellent
07 Jul 2026
ingrid
Good basic breakfast options. Nice staff, easy parking.
Family
8/10
Excellent
06 Jul 2026
Kevin
Pool has a very rough bottom and scraped and brused my knee and foot.
10/10
Exceptional
05 Jul 2026
Amanda
Great hotel! Would stay here again!
10/10
Exceptional
05 Jul 2026
Rebecca
The room was clean, Lobby area was very large and comfortable for hanging out. Disappointed no microwave or coffee maker in the room, but everything else was amazing.
Partner
10/10
Exceptional
30 Jun 2026
Yves
All was perfect except the breakfast. Pancake machine was out of order and they dont have a large choice.
Not many fruit, no muffin, no patatoes
Partner
2/10
Poor
29 Jun 2026
Christopher
Our shower had corners that were not cleaned in a long time. The sink drain was just laying in the sink. The curtain in the room wouldn’t stay up. As soon as you raised it, it would fall down on its own. The inspections in both of the elevators had been expired since April. Not happy at all. The room was not worth the price we paid to stay there.
Friends_and_family Family
6/10
Pleasant
29 Jun 2026
Emily
This property was not as good as other Tru hotels that we've stayed at. It seemed like it was either just really popular/ busy or understaffed because so many things weren't working; our TV, the main floor ice machine, the waffle maker, and thermostat were all marked with out-of-order signs. This is not typical of our past experience at other locations all! We even chose which city to stop in based on this Tru location. If we checked in earlier, i would have said something but it was 10pm, we were exhausted and just wanted to wash up and sleep.
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
George
Great customer service
Family_with_children
10/10
Exceptional
28 Jun 2026
Kelly
Room was extremely clean and beds are very comfy!
Family
10/10
Exceptional
28 Jun 2026
Andrea
Great place to stay for a quick trip up to Kings Dominion. Close enough and near some decent restaurants. The pool table and shuffle board were a nice perk when we couldn’t go to the park.
Friends_and_family Family
10/10
Exceptional
26 Jun 2026
Jennifer
Staff was incredibly kind!
Family
8/10
Excellent
26 Jun 2026
Robin
Our stay was short but pleasant. Everyone was kind and professional. My only complaint was with the AC. It was very loud and kept us up all night. My husband fixes appliances and AC. He let the staff know and they assured us they would take of it. I would stay there again.
Partner
10/10
Exceptional
26 Jun 2026
Christine
Staff helpful and friendly. Room was extremely clean and presentable. Ample parking and the breakfast was plentiful!
Pet
10/10
Exceptional
22 Jun 2026
kevin
Would stay again…friendly staff, clean rooms, loved the amenities
Partner
6/10
Pleasant
22 Jun 2026
Leyla
Breakfast was lacking and final costs were a little more than what was quoted with taxes and automatic $20 incident hold charge, which we never got back.
Family_with_children
10/10
Exceptional
22 Jun 2026
kevin
The hotel was spotless and the staff were very friendly. The pool was clean and very well maintained. The pool table and shuffle board were an added bonus.
Pet
2/10
Poor
15 Jun 2026
Chamaenang
We got bad experience with this hotel .we traveled every week for our business in the east coast, we used hotel every week but this time was different, no service provided for our room after 1st night ( no cleaning trash was there, toil not replaced,bed .....) we complained as we arrived the young lady was trying to find a room , but in morning we talk with the guy he introduced him self as a manager, he was not professional and not deserve to be there first: he told us the service is not provided until the other day ( we stayed 2 nights) second he said that's your towel you should reused them .
Third without any discussion or solution he said is not my problem you reserved thru 3rd party talk with them.
Its look like a profiling and disrespect.
Anyway the service deserve less than 1 star
10/10
Exceptional
14 Jun 2026
Shaundell
Beautiful hotel, great staff, nice and spacious room. No complaints. Also, plenty of great food options very close to the hotel.
Friends_and_family Family
10/10
Exceptional
09 Jun 2026
Charles
A/C was a little off. I understand they are going through some upgrades. Understandable. Great stay. Would recommend!
Family_with_children
8/10
Excellent
08 Jun 2026
Lesley
Breakfast was basic, but good. Our room was nice for the most part with exception of the shower. Practically zero water pressure on hot water setting no matter what time of day you showered. Lights in room not plugged in or didn’t work at all. There were some dirty hand prints around light switches and on backs of doors. Beds were clean and comfortable and AC kept the room nice and cool. Halls were quiet. Pool was small, but clean. There are lots of places to sit and hang out, including a pool table and shuffle board table. Little nooks to plug in the computer and work in the quiet. The open concept lobby was cool. Check in was easy and everyone who works there is friendly.
Family_with_children
10/10
Exceptional
08 Jun 2026
Summer
They thought of a lot of little extras that made the stay nice. The breakfast was delicious, as well. The staff was both friendly and helpful. We had a great stay!
Friends_and_family Family
10/10
Exceptional
07 Jun 2026
Laurence
Second time we are staying at this hotel and there is no surprise. Smooth check in, nice bedrooms, good breakfast.
Family
10/10
Exceptional
06 Jun 2026
Shannon
Excellent stay! Staff are super friendly and the room was fresh and clean!!
Family
10/10
Exceptional
04 Jun 2026
D Renee
Very happy with our stay
10/10
Exceptional
23 May 2026
Nawal
Staff very nice, even when we checked in at 12:30 am. Clean hotel! Great for us for a few hours
Family_with_children
8/10
Excellent
21 May 2026
Peter
The sheets looked used. Not fresh
Self
10/10
Exceptional
18 May 2026
Kenneth
Very eclectic! Modern and very clean!
Continental breakfast was always good. It was kept full and was fresh.
Family
10/10
Exceptional
16 May 2026
Guha
All excellent
Partner
10/10
Exceptional
12 May 2026
Glenn
Would recommend!
Pet
10/10
Exceptional
12 May 2026
Tony
All was good except could use a better selection of soft drinks.
Partner
6/10
Pleasant
04 May 2026
Gay
The staff was very nice. When I went to get into the bed,it was not made. The top sheet was just thrown on and the bottom sheet was not tucked in . I wondered if they changed the sheets from the last people in the room. The breakfast was not great. No yogurt or fresh berries. No pastries
Partner
6/10
Pleasant
30 Apr 2026
Daisey
Breakfast was not very good, very limited options. The market was not stocked. Wanted to buy water and snacks but for the three days we were there their market was not stocked.
Staff was very friendly.
Family_with_children
10/10
Exceptional
27 Apr 2026
Judi
As soon as you walk in, you see the brightness and difference in the lobby compared to other hotels. Room was clean, shower was great, staff was friendly, 24 hour coffee or tea, they had white boards hanging outside the elevator that gave ideas for restaurants, things to do. A nice touch was the TV in our room said Welcome Judi. Definitely will be back.
Partner
4/10
Poor
24 Apr 2026
Dennis
Girl on front desk was not accomodating. I requested a room on 1st floor as my dog does not walk on tile or smooth floors. She refused to change our room.
10/10
Exceptional
22 Apr 2026
G.J
Great
8/10
Excellent
21 Apr 2026
Constance
Clean room, very friendly and helpful staff
Partner
2/10
Poor
17 Apr 2026
WILLIAM
The room was warm despite the air conditioning being set at 65
It just blew air not cold air
Breakfast was not great compared to other lower cost hotels.
We will not stay there again
Staff was congenial
Room was clean
Partner
2/10
Poor
17 Apr 2026
Whitney
Was supposed to have 2 beds gave me a room with 1 bed and I didn’t find out until I was checking in and they won’t even give partial refund
Family_with_children
8/10
Excellent
16 Apr 2026
Ken
Very good overall. Except Pillows were pathetic! Get Hilton to step up! Not Hitlon Standard!
2/10
Poor
15 Apr 2026
Emma
Dirty.
10/10
Exceptional
14 Apr 2026
Patrick
Nice stay!
4/10
Poor
13 Apr 2026
Art
The good... Property looks pretty new and the beds were comfortable. The bad... The floor in the room was \"sticky\" like spilled soda that wasn't totally cleaned, the shower didn't work because I think the control valve was defective (choice was scalding hot or no water). Milk in the breakfast area was past its sell by date, staff cleaned the breakfast area by using a wet rag to wipe everything onto the already dirty floor. The hallway (2nd floor) had trash including Q-tips on it when we checked in and still there when we checked out. No one at the front desk when we left so I couldn't even complain. Really bad experience.
Friends_and_family Family
8/10
Excellent
10 Apr 2026
Kelly
Everything was great except for the shower. There was only one temperature - very hot! You turn the shower handle and just to get any pressure it had to be turned all the way on and there was no way to adjust temperature.
Friends_and_family Family
10/10
Exceptional
06 Apr 2026
cynthia
Was great staff, very comfortable liking being at home. Close to the Amusement park. Walking distance for food.
Family_with_children
10/10
Exceptional
04 Apr 2026
Martisha
Convenient place to stay. Clean and amazing customer service.
Self
10/10
Exceptional
04 Apr 2026
Doug
Room was clean a modern. Breakfast was solid and fresh. Staff were very friendly.
Family_with_children
10/10
Exceptional
02 Apr 2026
Mark
Conveneiwntly located. Clean, spacious room. Welcoming friendly staff. Easy safe parking. Breakfast was ok- toaster only toasted one side of bread, and pancakes were slow and small, but free is free, so I’m being nitpicky. Good halfway point between NC and NJ.
Friends_and_family Family
8/10
Excellent
31 Mar 2026
Theresa
The breakfast selection is less than par in comparison to several other continental breakfasts I encountered during my frequent travels. It was one dish of an egg thing I did not recognize with a boiled sausage disc. There was a container for boiled eggs, but they did not serve them. No muffin. I saw several people look and walk away.
Self
6/10
Pleasant
29 Mar 2026
Carson
We made a reservation for 2 Queen Beds, when we arrived to the hotel around 5pm, the desk clerk said that rooms are first come first serve and they were out of Queen rooms and only had a room with 1 King size bed, and they didn’t have rollaway beds/cots nor sofa beds. The reservation was made showing 2 Adults and 2 kids…one King size bed was not going to accommodate us. Luckily, we brought our air mattress with us and the clerk was able to place us in a handicap room that had enough space for the mattress! We had only 2 sets of towels/washcloths and were told there weren’t any left and wouldn’t be any until 10 am next day. We had to leave before then to get to our event. The bathroom sink, the stopper would not stay up. The shower didn’t have much water pressure. The breakfast buffet was okay, younger kid enjoyed the pancakes. Older kid enjoyed the bagels. The eggs were cold and the bacon was cold and greasy. Coffee and drinks were good. The only good thing was the front desk staff. The clerk that checked us in tried to make things right with the room and our inconvenience, by knocking a few dollars off of the room price, but it still wasn’t worth it. Other than that I doubt we’ll stay here again.
Friends_and_family Family
10/10
Exceptional
29 Mar 2026
Brandi
The room and shared spaces were very clean. The beds were very comfortable and the bathroom was very clean and well stocked. The staff were so friendly and helpful. They have a pool table and shuffleboard table in the lobby that my kids and I enjoyed playing. We absolutely will stay there again when we are back in the area.
Family_with_children
8/10
Excellent
28 Mar 2026
Barbara
The breakfast was fresh but selections were limited. Parking was easy, staff were friendly and helpful and the room was clean.
Partner
6/10
Pleasant
26 Mar 2026
carol
Tru hotel by Hilton fell short of my expectations for Hilton. The room : the whole toilet moved when using, I’m afraid someone will get hurt. I wanted to mention this upon our check out however there wasn’t anyone at the front desk and three others were waiting as well. A non English speaking worker used her phone to translate there would be someone by 7am. It was 6:45 and we found that unacceptable and left . The “included” breakfast was the most limited I’ve ever experienced and not worth our time. I’m guessing places to eat nearby were limited to interests of the students it caters to , not many quality options available in the area. Hotel north of Richmond and I would have preferred to stay there rather than save money at Tru.
Partner
6/10
Pleasant
23 Mar 2026
Susan
Okay but sheets are thin and feel synthetic. Breakfast okay but yogurt from a machine stating it included real cane sugar....?
8/10
Excellent
18 Mar 2026
Amy
check in was a breeze, desk staff very friendly and the room was comfy and clean.
Self
8/10
Excellent
13 Mar 2026
Rollin
Good facility in a great location. Breakfast was okay. The staff are very nice and helpful.
Friends_and_family Family
10/10
Exceptional
12 Mar 2026
Philip
Clean room. Staff were very attentive. We had a good stay there!
Partner
10/10
Exceptional
11 Mar 2026
Cora
Checkin was easy. Room was clean and bed was comfortable. Nice breakfast in the morning. Enjoyed our stay here would stay again.
Partner
6/10
Pleasant
09 Mar 2026
Dali
Mattress too small for bed frame totally uncomfortable
10/10
Exceptional
09 Mar 2026
Heidi
Great overnight! Super convenient location. The staff was welcoming and fresh coffee was available 24/7. Room felt new and comfortable, not noisy at all despite being right beside the highway. Good breakfast and an affordable rate.
10/10
Exceptional
09 Mar 2026
Troy
Safe parking.
6/10
Pleasant
05 Mar 2026
James
The room a/c was quite loud . The morning breakfast left a lot to be desired. One of the worse offerings from a hotel of this type that I have experienced.
Family
8/10
Excellent
04 Mar 2026
Gerald
Great. Staff! Friendly maids and very helpful . Cody was the best desk worker and very helpful
Partner
10/10
Exceptional
04 Mar 2026
Michael
Very spacious and clean
6/10
Pleasant
02 Mar 2026
steven
Everything was good with the exception of the strong smell of someone smoking weed. That all I could smell in my room. I had a constant headache from it
Family
10/10
Exceptional
27 Feb 2026
Marilyn
The room was spotless, the staff were friendly, and the breakfast was good.
Friends_and_family Family
6/10
Pleasant
25 Feb 2026
Jonathan
Very noisy, random alarms for extended period of times and no adherence to quiet hours by guests.
10/10
Exceptional
15 Feb 2026
Tonya
Rooms where definitely clean
Leisure Family
8/10
Excellent
15 Feb 2026
laurie
Clean room. Coffee always ready and hot. I would recommend a larger fresh fruit selection at breakfast. There were only apples.
Friends_and_family Family
10/10
Exceptional
13 Feb 2026
Mike
Staff and clean room
Friends_and_family Family
6/10
Pleasant
09 Feb 2026
Sidney and Mary
Had to change room because first one wasn't cleaned from previous day.
10/10
Exceptional
09 Feb 2026
Marissa
We stayed with team for our Robotics Championship. It was a stressful but great event and the hotel and staff provided a wonderful, calm, and fun space to relax. They had a great breakfast (included) as well as a pool table and shuffle board table for my team to make friends with other team staying there. Great experience!
10/10
Exceptional
08 Feb 2026
Elizabeth
Room clean, staff efficient
Business_and_leisure Partner
6/10
Pleasant
01 Feb 2026
susan
The shower did not have enough pressure. There was no fruit at breakfast.
Partner
6/10
Pleasant
01 Feb 2026
Lisa
The room was clean and comfortable
Partner
8/10
Excellent
01 Feb 2026
Erica
The hotel was clean and staff was nice. But the parking lot was horrendous due to the ice. There were no parking spaces that were clear. And the parking lot wasn’t clear at all. The only space that was clear was in front of the door. But that also was a little bad.
Partner
10/10
Exceptional
31 Jan 2026
Thomas
Everything was great. Service staff superb, led by Cody!
10/10
Exceptional
26 Jan 2026
Antonio
Very nice hotel, clean and the staff were courteous.
8/10
Excellent
25 Jan 2026
Timothy
Friendly staff and nice, newly renovated hotel. Water pressure in the shower was fantastic.
Partner
8/10
Excellent
20 Jan 2026
Vito
The place was clean and the bed comfortable
Self

Location & surroundings

Tru by Hilton Ashland
101 North Carter Road, Ashland, United States

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Tru by Hilton Ashland

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