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SpringHill Suites Richmond North/Glen Allen

Richmond - VA · United States

9701 Brook RoadView location

7.8/10Very good1,001 Reviews
Cleanliness8.0/108.0
Service8.6/108.6
Comfort8.0/108.0
Condition7.6/107.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About SpringHill Suites Richmond North/Glen Allen

'Enjoy a refreshing dip in the indoor pool or a workout at the fitness center at the SpringHill Suites by Marriott Richmond North/Glen Allen.

Conveniently located near the Henrico Sports & Events Center and The Crossings Golf Club, this hotel offers complimentary Wi-Fi, a common area television, and a picnic area. Start your day with a complimentary buffet breakfast and grab snacks at the on-site grocery/convenience store.

Business travelers will appreciate the 24-hour business center and express check-out. The hotel also features 291 square feet of meeting space. The 136 guestrooms include refrigerators, microwaves, LCD televisions with satellite programming, and private bathrooms with complimentary toiletries. Safes, desks, and phones with free local calls are also provided.

Self-parking is available (subject to charges). '

Read more about this hotelShow less

When you stay at SpringHill Suites by Marriott Richmond North/Glen Allen in Glen Allen, you'll be in a shopping district, within a 5-minute drive of The Crossings Golf Club and Virginia Randolph Museum.

This hotel is 2.9 mi (4.7 km) from James River Cellars Winery and 4 mi (6.5 km) from Lewis Ginter Botanical Garden. Make yourself at home in one of the 136 guestrooms featuring refrigerators and microwaves.

37-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 291 square feet (27 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No alcohol served onsite LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 20.00 per night

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Alcohol is not served at this property.
    • Guests can access their rooms with a mobile device.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Quiet hours are enforced at the property from 10:00 PM to 8:00 AM. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
  • Minimal age
    21
  • Optional fees
    • A late check-out fee will be charged

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Henrico Sports & Events Center 1.7 km / 1.1 mi
The Crossings Golf Club 1.8 km / 1.1 mi
Virginia Randolph Museum 2.9 km / 1.8 mi
Cultural Arts Center Glen Allen 4.4 km / 2.8 mi
James River Cellars Winery 4.7 km / 2.9 mi
Lewis Ginter Botanical Garden 6.5 km / 4 mi
Belmont Golf Course 6.6 km / 4.1 mi
Chamberlayne Actors Theatre 7.4 km / 4.6 mi
Crump Park and Meadow Farm Museum 7.4 km / 4.6 mi
Three Lakes Park 8 km / 5 mi
Joseph Bryan Park Azalea Garden 10.7 km / 6.6 mi
Bowlero West End 11.2 km / 6.9 mi
Randolph-Macon College 11.4 km / 7.1 mi
Ashland/Hanover Visitor's Center 12 km / 7.5 mi
Virginia Hospital & Health 12.2 km / 7.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2001
  • Year of most recent renovation: 2011
  • Total number of rooms: 136
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
Show 39 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Room service
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • TV lounge
  • Hot tubExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE Accessible Two Double bedsSUITE • Accessible Two Double beds • 1 Bedroom • 36 m²SUI.H6-2D
    SUITE Accessible Two Double bedsPhoto unavailable6 photos

    SpringHill Suites Richmond North/Glen Allen

    SUITE Accessible Two Double beds

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2D

    Room amenities

    • Safe
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Satellite TV
    • Desk
    • Toiletries
    • Wi-fi
    • Wheelchair-accessible
    • Bathroom
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 1 BedroomSUI.H6
    SUITE AccessiblePhoto unavailable7 photos

    SpringHill Suites Richmond North/Glen Allen

    SUITE Accessible

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 1 BedroomSUI.H6-1
    SUITE AccessiblePhoto unavailable7 photos

    SpringHill Suites Richmond North/Glen Allen

    SUITE Accessible

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-5

    Photos are not available for this room type.

    SpringHill Suites Richmond North/Glen Allen

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    SpringHill Suites Richmond North/Glen Allen

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D-1

    Photos are not available for this room type.

    SpringHill Suites Richmond North/Glen Allen

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 32 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable7 photos

    SpringHill Suites Richmond North/Glen Allen

    SUITE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    SpringHill Suites Richmond North/Glen Allen

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    SpringHill Suites Richmond North/Glen Allen

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 36 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable7 photos

    SpringHill Suites Richmond North/Glen Allen

    SUITE TWO DOUBLE BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Minibar
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wi-fi
    • Cable TV
    • Satellite TV
    • Bathrobes
    • Desk
    • Toiletries
    • Wake-up service
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about SpringHill Suites Richmond North/Glen Allen

7.8
Very good
1,001 Reviews
Cleanliness
8.0 /10
Service
8.6 /10
Comfort
8.0 /10
Condition
7.6 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
03 Aug 2026
ROBERT
I must say the hotel and front desk staff are awesome....but when it comes to the hostess who worked the weekend she needs to be taught manners when it comes to speaking and treating guest she's plain RUDE....
10/10
Exceptional
03 Aug 2026
Gretchen
Nice property will stay again if in area
8/10
Excellent
02 Aug 2026
aloyso
Breakfast seems to run out of food - probably because of the higher than normal number of guest!
4/10
Poor
31 Jul 2026
Sharon
No hot water in the morning.. stained sheets.. locked out room for 2 hours because system was down
10/10
Exceptional
30 Jul 2026
Crystal
This hotel is in a great location close to I-95. Rooms are spacious, especially at the price point, and clean. Check-in went well and the stay was pleasant. We'd definitely book this hotel again.
2/10
Poor
28 Jul 2026
Peter
Ant infestation in our room!
10/10
Exceptional
28 Jul 2026
Christopher
place is great but our rooms had ants all over, not too bad
6/10
Pleasant
25 Jul 2026
richard
None
10/10
Exceptional
22 Jul 2026
Felicia
Clean & very welcoming
Self
6/10
Pleasant
06 Jul 2026
Wilmer
The property has to do the maintenance at elevators, bathroom and the shower door
Family
2/10
Poor
03 Jul 2026
Katharine
One night stay. Two years ago I spent 2 weeks in this hotel; loved it; everything great. This trip, 1 night only.

Hotel occupancy was 25%; parking lot 25% filled, if that. Room given was right next to elevator; heard elevator weights moving with every vertical movement. Other guests heard in the hallway, one couple, no one else on that 2nd floor wing; heard no other voices that afternoon to midnight. Minimum 3 people on 2nd floor and I was assigned the room adjacent to elevator bank.

Check out time was noon. No clocks in room but phone provided time and alarm clock. Awakened by Housekeeping knocking on my door; awakened out of deep sleep. I replied sluggishly and asked what time it was. Housekeeping reply: NOON! I huddled! Did not take time to check phone to double check the time; but I wondered why alarm did not sound. Too busy packing up and getting myself downstairs and out; maybe 20 minutes to get myself out and into my car. Housekeeping laughing as I hustled into the elevator; didn’t think much about it till I reached the car and saw the real time.

Packed car, started car; time: 10:30AM! Housekeeping woke me 2 hours before checkout time of NOON! Housekeeping could access room sooner than later and maybe leave earlier that day. Don’t know.

Guess a one night visitor does not rate much respect: $156.00 a night apparently is insufficient for respect.

Will NOT return to this property again, for any length of time. Traveler beware!
Self
6/10
Pleasant
29 Jun 2026
Ricky S
It was fine for a quick stay, rooms were big, but not clean… convenient location
Family_with_children
10/10
Exceptional
28 Jun 2026
JOANNE
Excellent staff. Especially on the night we checked in.
Partner
8/10
Excellent
28 Jun 2026
Katina
Breakfast needs more variety. Overall nice hotei. Staff helpful.
Family_with_children
4/10
Poor
24 Jun 2026
Dennis
We only stayed one night breakfast was disappointing. Guests were filling thermos up with juice. Trash overflowing. Fruit had turned colors. Not very nice. For a Marriott property broken room windows and bathroom sink was very cracked. Television was a challenge
Family
2/10
Poor
22 Jun 2026
Montina
Was the worst place ever. Had a room reserved. Got there and they gave my room away. And charged the same thing. Never gave me a discount or anything. Worst place.
Partner
4/10
Poor
09 Jun 2026
Judith
We booked a Handicapped room. It wasn't very well set up for a handicapped person in a wheelchair. As were most of the hotel rooms on this trip, this room was for a person whose 'handicap' was, perhaps, that s/he had to use a cane. Compare that to an amputee in a wheelchair. I asked when making the reservation that the ottoman be moved; it wasn't and it caused a problem. Getting the wheelchair between the bed and the TV table was another problem. It seems that what hotels think solves handicap issues is a bunch of grab bars, all positioned horizontally. Vertical bars help people stand up from the toilet or shower seat - if there is one. So....staying in that room was difficult and annoying. Being handicapped has many definitions, from using just a cane to being an amputee in a wheelchair to being blind, not having one hand or the other, etc. I think hotels can do MUCH better to accommodate handicapped people if they only c a r e d .
8/10
Excellent
01 Jun 2026
ANTHONY
.
Family_with_children
4/10
Poor
31 May 2026
Jessica
First room we were assigned was filthy (not vacuumed, sticky substances on both night tables, etc). Second room had a moldy and dirty washcloth hanging in the bathroom. We were there for 3 nights for a tournament. Trash was never emptied, never received fresh towels, nothing. Price was far too much for this type of service. Best thing about the hotel is its proximity to restaurants and Henrico Sports and Event Center.
2/10
Poor
18 May 2026
Santana
Checked in at 11pm and was placed in the wrong room which they did switch me into another room that same night only to find that the room had dead bugs around the bathroom mirror which I did take pictures of. Thus I originally booked that same night. When my son
10/10
Exceptional
17 May 2026
Lawrence
Friendly staff clean rooms
6/10
Pleasant
15 May 2026
jennifer
Breakfast was horrible. The dogs in our room was the uncomfortable sofa I have ever had to sit on. Time to do some upgrading Marriott!
6/10
Pleasant
14 May 2026
Mary
Upon checking in our room’s toilet wouldn’t flush properly, it was not fixed that night. Also the TV was not connected and the fridge was not cold. Went back to the front desk and the friendly staff arranged a room trade. The new room had the issues corrected (except the fridge temp) but the shower doors wouldn’t stay shut, requiring one person to stand outside and hold the door shut while the other person showered. Not worth the price we paid for the hotel with the inattention to the maintenance matters (was told maintenance did not work on the weekends???). Also housekeeping only replaced the towels, did not touch the bed at all and the was only once during our five night stay. Will look for a different place on our next stop.
Partner
8/10
Excellent
12 May 2026
George
W
10/10
Exceptional
10 May 2026
Lawrence
Staff very friendly
Self
8/10
Excellent
07 May 2026
Daniel
The rooms were clean and fresh. Lots of parking available on property. The elevator was quite noisy when doors opened and closed. No alarm clock or clock in room. There were ants walking around on the table we sat at for breakfast.
Partner
6/10
Pleasant
06 May 2026
Shaneka
No complaints
Family_with_children
10/10
Exceptional
05 May 2026
Gail
I like everything. Clean room. Friendly staff , breakfast good, quiet place, gym and swimming pool.
Friends
8/10
Excellent
29 Apr 2026
Renee
This was the second time I stayed here this year while visiting my daughter. The staff has always been super friendly, the room clean, the breakfast always had a few warm items and was included in the room price so who can complain! Con’s, the room air conditioning blew very hard and cold at times, and it took a couple of times to tap my key to get into my room, but that could have been user error. Overall I enjoy staying here, which is why I chose to stay here once again.
Self
10/10
Exceptional
15 Apr 2026
Karen
Clean room, quiet, friendly staff, and safe hotel parking.
Self
6/10
Pleasant
13 Apr 2026
Courtney
It was fine, the staff was courteous. The rooms were just ok with lots lacking in comfort - sinks were clogged, shower made a weird squealing noise and beds/bedding were ok. Nothing terrible at all, just overall a mid grade hotel. The staff was quick to change our room when we discovered the pull out mattress was missing , despite being a very busy check in night. The lady in charge of breakfast was a delight though.
Family_with_children
10/10
Exceptional
07 Apr 2026
Anwar
It was an awesome stay
10/10
Exceptional
07 Apr 2026
Anwar
Stayed her and booked 2 rooms! Everything was great.
4/10
Poor
06 Apr 2026
Don
Staff was great...the room had issues. Toilet seat broken, shower doors do not stay closed when showering, microwave operation was difficult might need directions, shower handle to operate water came off and weird noise after using sink/toilet kept us up.
8/10
Excellent
06 Apr 2026
Joy
The jacuzzi had been removed during a remodel. So not as advertised.

In the gym, the bike worked, but the screen didn't work and it slipped while pedaling.
Family_with_children
10/10
Exceptional
01 Apr 2026
María alejandra
Everything was good
6/10
Pleasant
28 Mar 2026
Penny
The closet door was falling off and laying against one of our beds so we had to immediately change rooms upon checking in. Our second room had a disgusting stained sofa, a large red stain on the carpet, and public hairs in the shower.
Business
8/10
Excellent
21 Mar 2026
Carlos
The hotel is really well located with restaurants and shopping close by.
Partner
10/10
Exceptional
20 Mar 2026
Cameron
Comfy bed
Friends
4/10
Poor
16 Mar 2026
Sara
Couches in rooms 107 & 109 are nasty dirty. Brown stain on floor and (seen from door) on underskirt of bed, lock broken on door. Staff were as helpful as possible, changed rooms, couch still gross, then gave extra sheets to cover couch. Staff advised on how to wiggle lock to get it to disengage so door would shut/lock but I was late so staff was helpful and fixed door for me so I could leave room with all my stuff and get to meeting on time. Kids were running in halls on my floor and above so not able to sleep.
Appreciated that they had bottled beer for sale on premise.
Family_with_children
10/10
Exceptional
07 Mar 2026
Kevin
The staff went above to accommodate our needs. Extremely friendly. Hotel was clean and comfortable. Breakfast was good with a few options. We did not have the opportunity to utilize the pool, workout room or any buisness options available. I would definitely stay here again.
Family
8/10
Excellent
25 Feb 2026
Emily
Rooms were spacious and larger than expected. Clean rooms. Friendly staff! The breakfast attendant was lovely and has great energy that early in the morning. The front desk staff was friendly as well.
Family
10/10
Exceptional
12 Feb 2026
aminata
Nice
Business_and_leisure Family_with_children
10/10
Exceptional
12 Feb 2026
aminata
The room was modern, exceptionally clean, and the bed was very comfortable. A special shoutout to the front desk staff, who were incredibly friendly.
Business_and_leisure Family
10/10
Exceptional
27 Jan 2026
GABRIELA ELENA
Big room and bathroom
Business_and_leisure Family
4/10
Poor
23 Jan 2026
Stew
Never staying here again. The doors are so heavy and the locking mechanism is so loud, anyone near you leaving at 5 a.m. or arriving late at night will wake you up as the doors slam shut. Not the other guests' fault the doors close so loudly.
Also, never in the 40 years I have been staying in hotels have I ever encountered a ruder, nastier person than the woman serving breakfast. As a guest and a customer, I don't like to be spoken to as if I were a child. Don't walk into that breakfast space five minutes before opening, or you will be treated rather harshly. It wasn't just me, other guests who were not aware of the weekend opening times got an earful as well.
Friends_and_family Family
2/10
Poor
22 Jan 2026
Stewart
Never staying here again. The doors are so heavy and the locking mechanism is so loud, anyone near you leaving at 5 a.m. or arriving late at night will wake you up as the doors slam shut. Not the other guests' fault the doors close so loudly.
Also, never in the 40 years I have been staying in hotels have I ever encountered a ruder, nastier person than the woman serving breakfast. As a guest and a customer, I don't like to be spoken to as if I were a child. Don't walk into that breakfast space five minutes before opening, or you will be treated rather harshly. It wasn't just me, other guests who were not aware of the weekend opening times got an earful as well. When I return at this time next year, I'll be taking the $900 I spent somewhere else.
Friends_and_family Family
4/10
Poor
19 Jan 2026
Glenda
I didn’t like the costumer service when I checked out. Elevator dirty. Breakfast very poor.
6/10
Pleasant
14 Jan 2026
Chris
Hallway had a very strange smell throughout the entire length of the floor I was staying on
Self
6/10
Pleasant
06 Jan 2026
Md Tanbir
The room was as usual, neat and clean. The beds were narrower than usual queen beds. Felt uncomfortable seeing the cautionary signboard in the parking area, saying that 'hotel management is not responsible for stealing and breaking of cars in the parking area.'
8/10
Excellent
30 Dec 2025
Carlos
The room was very clean and quiet. A perfect one night stay.
Leisure Partner
10/10
Exceptional
13 Dec 2025
Marco
Breakfast was great.
Leisure Family
4/10
Poor
12 Dec 2025
Nikki
We recently stayed at Springhill Suites in Glen Allen. When we arrived the pool door had a sign stating the pool was closed for maintenance and would re-open the next day. While sitting in the lobby area another patron passed through and stated he had paid the front desk to close the pool for the weekend due to the amount of kids who were there for a weekend football tournament. Second, our room was 110, by the elevators. One elevator was closed and being worked on during our stay. I woke each morning to the sound of scraping, banging, etc from the elevator work. I understand updates are necessary however there are quiet hours for the patrons, this should be followed for the workers as well. Third, on Saturday night when I went with my child to purchase a water the front desk associate was in the back room, in clear view, sleeping soundly. I called out to her, she never budged. We took our water and left her sleeping. Management was made aware the following day. The final straw.. the \"pull out sofa bed\" is a twin size trundle. When I removed the fitted sheet while stripping linens before check out I was shocked to find a severely soiled/stained mattress my child had been sleeping on all weekend. Not acceptable. I did notify the manager and showed her pictures I took at check out and have also disputed charges. Management agreed to refund one night with the complaint to expedia, acknowledging unsatisfactory conditions IMO.
Business_and_leisure Family
8/10
Excellent
12 Dec 2025
Jasmine
Courteous staff at check in and also the breakfast attendant. The bed was comfortable as well. The bathroom was nice as well. Overall a great stay
Friends_and_family Family
4/10
Poor
07 Dec 2025
Jennifer
The only positive part about our stay was one of the front staff. He was very kind. I wish I got his name. Another staff encountered was not so pleasant. The room was not very clean. Our pull out bed was DISGUSTING. The shower was not very clean. Our shower door was broken and would not close properly. The pool was closed the entire weekend and that was one of the main reasons we booked this hotel so that my son could swim. Overall this was not a very pleasant weeekend and I sort of wished we stayed at a different hotel we had in mind.
Business_and_leisure Family_with_children
4/10
Poor
06 Dec 2025
Angelica
The walk in shower needs a shower curtain and an edge alomg the sink so that all the water doesn’t spill out past the sink, causing a slipping hazard. The couch was dirty.
Business Pet
8/10
Excellent
30 Nov 2025
Nancy
Hotel seems worn but it appears that updates are in progress so would stay again. The employee that greeted us and checked us in was AWESOME & very professional.
Leisure Family
6/10
Pleasant
29 Nov 2025
Lisset
Breakfast was good. Location was very good. Guest service was also good. But rooms with queen beds are actually full not queen (too small for two people to share). And although we asked for room cleaning service requested with 24 hrs anticipation on our 6 days stay, they never did. We had to ask front desk for new towels and toilet paper twice.
Leisure Family
4/10
Poor
26 Nov 2025
Andreu
Just an average hotel. Pool was closed. Breakfast was limited. Shower door was off track and wouldn’t stay closed. Linens were stained.
Leisure Family
10/10
Exceptional
24 Nov 2025
ALLEN
Perfect
Leisure Family
8/10
Excellent
18 Nov 2025
James
Yes
Self
10/10
Exceptional
17 Nov 2025
PENNY
Great staff. Clean room. Tasty breakfast.
8/10
Excellent
16 Nov 2025
Maureen
Staff
8/10
Excellent
15 Nov 2025
Renee
The room was clean, close to stores I frequented as I was there like a grocery store, target and Starbucks. And the staff was super friendly. Hotel was quiet even though it had quite a full parking lot.
Leisure Self
10/10
Exceptional
11 Nov 2025
GEORGE
All the above
10/10
Exceptional
07 Nov 2025
Dennis
room spotless and staff was great unfortunately the pool was under construction😟
Leisure Family
10/10
Exceptional
02 Nov 2025
Monifah
I loved everything about the hotel definitely will be back soon.
Partner
2/10
Poor
19 Oct 2025
andrea
Very nice staff, but, checked in given room on 2nd floor. Off elevator filthy carpets and huge garbage bags of beer cans at each door. Went to our room which had not been cleaned.
Got room on 3rd floor. Noticed rat and bug traps on top of refrigerator, cabinet door off hinge, black hairs on bathroom floor. Window was broken as well
Partner
8/10
Excellent
09 Oct 2025
Karen
Room was clean, thought toilet appeared to be leaking and shower door did not close properly. And air conditioning unit had been left off, so room was too warm and muggy when I arrived. I still rate the hotel as good since I considered these minor conveniences that did not interrupt my stay.
Leisure Self
2/10
Poor
06 Oct 2025
Jessica
Three different rooms.. I just accepted the 3rd room offered because I was beyond exhausted. ...refrigerator broken. Smelled like urine, dirty couch and carpets.. stains everywhere.
6/10
Pleasant
05 Oct 2025
Heather
The room was a bit smaller for a Spring Hill suites but still comfortable and clean, very quiet. The pool was not clean and there was a ceiling leak in the dining room that had not been repaired yet. May have been recent, the leak was still dripping. Staff was friendly and helpful
Partner
4/10
Poor
28 Sep 2025
Derrick
Hello This Derrick Moselely And I Stayed In Hotel SpringHill Suites by Marriott Richmond North/Glen Allen Location On August 29th To August 31st Because Of My Wedding In That Area. The Only Issue I Had Was That I Stayed In Room 327 And The Pull Out Mattress From Under The Couch Had Like Alot Of Pee Stains On It And Blood Stains And It Smelled. So Me , My Wife And 2 Kids Had To Sleep In One Bed And Was Not Comfotable At All With Us In It. I Addressed It To The Lady At The Front Deal Of The Issue Of What Was Wrong And Also The Top Part Of The AC/ Heat Cover Came Off But Everything Else Was Okay.
Leisure Family_with_children
8/10
Excellent
21 Sep 2025
Elizabeth
It was a convenient stay for me
Leisure Self
2/10
Poor
20 Sep 2025
Christopher
Dead roach on floor. TV not working. Room smelled terribly and musty. No hair dryer.
Leisure Partner
4/10
Poor
07 Sep 2025
Erin
The room we were given first was not cleaned. Sheets were slept in and towels were still dirty on the floor. Given a 2nd room and the reading lights in the bed didnt work and there was a hole in the wall where an outlet used to be.
Friends_and_family Family
6/10
Pleasant
01 Sep 2025
Malena
We stayed four days and housekeeping never came, no fresh towels. All employees were very kind and friendly. The hotel was pretty clean for being under construction but the sheets didn’t fit the bed properly and had to be pulled back on several times throughout stay. Breakfast area was well kept and delicious.
Leisure Partner
6/10
Pleasant
31 Aug 2025
Hector
We didn't like the costumer service and the room.
Leisure Partner
2/10
Poor
30 Aug 2025
Donald
This stay could be summed up : if it could go wrong, it did go wrong. Our first room was musty smelling and had no TV reception. A so-called maintenance man came to check on it, said he knew what was wrong and would be back; an hour and a half later never returned. The front desk moved us to another room, but the TV remote batteries were dead; had to replace them. In the shower the soap dispenser was empty. In trying to get some ice for our water bottles, ice machine empty. This will be our last stay here.And the room we were moved to was by the side entrance, so every one’s comings and goings were heard all night. And the first room had filthy carpet with pet stains and mold in the bathroom tub. All in all, a disaster!
Leisure Partner
4/10
Poor
24 Aug 2025
Nancy
Ants in our bathroom, uncomfortable beds, ants on table at breakfast. Staff did not keep food refilled at breakfast. Surprising experience for the price.
Leisure Family
6/10
Pleasant
17 Aug 2025
Frances
Overall staff was great. Needs to accept cash. Was not happy with a bathroom door that didnt shut, no extra toilet paper and screws left in bedside drawers.
Leisure Family
6/10
Pleasant
17 Aug 2025
Holly
Need better TV’s and service provider
Business
6/10
Pleasant
15 Aug 2025
Joshua

Just ok

This hotel is very convenient - right off 95. Tons of restaurants, stores, gas, etc. However this place is old, tired, and quite frankly dirty. The lobby and elevators looked like they hadn’t been mopped in weeks. The room was just ok- very musty, the sofa looked about a decade old and I wouldn’t touch it. The beds were small and uncomfortable. The room had only 1 towel and half used roll of toilet paper. There are a ton of hotels off 95. This one isn’t worth the stay.
Friends_and_family Family
10/10
Exceptional
12 Aug 2025
Laura
Peaceful and CLEAN!!!!
Business Family
10/10
Exceptional
10 Aug 2025
Lorrie

Perfect Spot

This place was right off of the interstate and less than five minutes to the SportsCenter. The outside may look a little dated, but the inside has been renovated and it’s clean and modern.

The lobby closes from 930AM until 12PM on the weekends to “clean and sanitize” after breakfast which was a major inconvenience.
Friends_and_family Family
6/10
Pleasant
10 Aug 2025
therese
One floor lamp. Little led lights on headboards. One didn’t work( they’re new). One reg coffee one decaf…cheap! No notepad, no pen. Moved tv to sleeping area…why? Other than that, great!
Leisure Family
8/10
Excellent
06 Aug 2025
Kriston
This hotel was one of the cleanest hotels we’ve ever stayed at. The breakfast was great. Only downfall is the air conditioning did not seem to be very efficient in our room. Besides that, everything was excellent and we would book again!
Business_and_leisure Partner
8/10
Excellent
06 Aug 2025
David

A Good Experience

Overall, this was a good experience, and I would stay there again. We had three adults in the room, but an insufficient number of bath linens which I had to go to the desk to get. It appeared that the side door, which was supposed to be opened with a room key, was ajar/open 24/7. The breakfast was better than adequate.
Friends_and_family Family
10/10
Exceptional
03 Aug 2025
Meloni

I would stay again

We were pleasantly surprised at how all aspects of the room were very usable and made relaxing easy. Pet friendly too
Business
6/10
Pleasant
27 Jul 2025
Paula
In your room you could NOT control the air conditioner and it would fluctuate to very low during the night in up to 100 degrees weather outside. The TV’s were old and the remotes didn’t always work and there was no WiFi code to access and the system went down for streaming apps and we were told at the front desk there was nothing they could do. I will not stay there again. It’s not worth the money I spend.
Leisure Self
2/10
Poor
27 Jul 2025
Chad

Didn’t sleep

Did not get any sleep. Kids kept running in halls and slamming doors. One of my worse experiences.
Friends_and_family Family
2/10
Poor
26 Jul 2025
Tora
Staff nice. Walked in room and could see crumbs all over, couch dirty, hair on the couch, big black feather on the bed, hair on the toilet. Ants in the bathroom.. hair in the shower. Sink dirty. Dust all over phone, microwave…. Wall dirty. Never been in a Marriott where the room stinked and was dirty
Business Self
4/10
Poor
26 Jul 2025
Robert

Very Disappointing Stay

Check in was slow. Two female clerks talked to each other while we waited to check in. The hallways smelled like smoke. When we got into the room, only one light worked and the TV said no signal. After 2 calls to front desk they answered and said “yeah, cable is down” Not worth the money for a subpar property.
Partner
4/10
Poor
20 Jul 2025
Marlene

Gross bathroom

Marriott needs to either hire additional housekeepers or ones who actually do their jobs at this location. The bathroom was gross. It looked like there was dried poop on the floor, so clearly, the floor hadn't been mopped. There was visible black mold/mildew in the corner of the tub. I also had to ask for toilet tissue and hand soap. The bathroom is old and in need of updating & while I can understand Marriott may not want to invest in having it updated, it should be clean.
Friends_and_family Friends
10/10
Exceptional
19 Jul 2025
Robert
Needed two rooms for the night. Just rolled in. No problem getting rooms. Nice, clean and convenient. Would gladly stay here again.
Business
2/10
Poor
18 Jul 2025
myat

Don't go there

The room is very dirty. The hairs in the sink. The lighting is very poor. It is like a cave. The still have some wire exposed near smoke detector. Dust on fan and kitchen. The room has smell as well.
Friends_and_family Family
2/10
Poor
17 Jul 2025
bharath kumar
Property is old and smellly. The walls are razor thin and give no privacy in your room. The elevators smell bad .
Business Self
4/10
Poor
15 Jul 2025
Rebecca
Not enough light in the rooms. Hate that the hot tub is pictured on the website but was filled in. Worst hotel breakfast we’ve ever experienced — rotten fruit, dried bread, juice machine didn’t work, no syrup for waffles, etc. Person who checked us in was great. Had to switch one of the rooms because the AC wouldn’t work properly. I’m other words, we would’ve chosen somewhere else to stay.
Family
2/10
Poor
14 Jul 2025
Grace

dated and unclean

We only stayed overnight to break up a long trip driving south. We normally stay in the Marriott so thought this would be comparable. It had a pull out bed under the couch seemed like it was never really cleaned had dirt and hair on it. My kids (2 kids) had to try and sleep comfortably onto of the couch together. the main bed mattress seemed so old and over used that it was not a good nights rest for me and my husband. Would not stay ever again.
Friends_and_family Family
4/10
Poor
08 Jul 2025
Kerry

Under construction-remodeling

It looks as if this hotel is getting ready for a facelift and it totally needs it. There are workers who are staying here and tile and bathtubs in the parking lot and the rooms all smell like smoke. Carpet is torn up in the hallways and the elevators are torn up. They should have let people know they are in the middle of a remodel and it’s not fit for travelers to stay at this time.
Friends_and_family Family
6/10
Pleasant
08 Jul 2025
Kevin
Looks like te hotel is undergoing renovations. It definitely needs it.
Leisure Self

Location & surroundings

SpringHill Suites Richmond North/Glen Allen
9701 Brook Road, Glen Allen, United States

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SpringHill Suites Richmond North/Glen Allen

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