Name: WoodSpring Suites Richmond West I-64
Address: 6900 W Broad St, Richmond, 23230, US

2/10

Poor

28 Jun 2026

Ashley

Terrible stay, but amazing staff

Self

4/10

Poor

25 Jun 2026

Joseph

I was very disappointed with cleanliness and how poorly maintained. I went to the lobby for clean towels and they checked used towels to make sure I was returning everything, like I was a thief. Wouldn’t recommend it to anyone

Partner

2/10

Poor

20 Jun 2026

David

The property is in very very poor condition. As example, the room we were given was missing electric outlet wall cover, had no running water in the bathroom sink, window shade was broken, and we had no choice in accepting the room because no other rooms with 2 beds were available. Additionally, on check in the room had no TV, and without complete provisions for bedding, towel, bathroom soap. It was evident to us in listening to other guests complaining about similar things at the front desk that our room was not an isolated exception.

The front desk staff member was courteous but stuck with a property in disrepair and nothing that she was capable of doing to remedy.

Family

4/10

Poor

18 Jun 2026

Joe

: bed was lumpy pilows need to tossed bathroom-door had hole they half clean the shower the last guest leave the used bsr of soap in the shower housekeeping didn't wipe down the kitchen or the bathroom sink.

Partner

2/10

Poor

14 Jun 2026

Daniel

WHEN YOU TRY TO CHECK IN THEY INFORM YOU THEY ARE A NON REFUNDABLE HOTEL AND YOU NEED TO LOOK AT ROOMS UNTIL YOU FIND ONE YOU LIKE.

Family_with_children

2/10

Poor

17 May 2026

Lawrence

I've been to other locations and expectations were disappointing

2/10

Poor

04 May 2026

Sarah

I WILL NEVER CHOOSE THIS HOTEL AGAIN.

Friends

2/10

Poor

20 Apr 2026

Richard

Terrible hotel. Stayed for one night. If we hadn't been so late getting into town we would've left. Holes in the doors, no door knob on the bathroom. Entire hotel smelled awful. DO NOT STAY HERE!

2/10

Poor

30 Mar 2026

Michael

Front desk clerk was obnoxious, rude, and not helpful. I arrived at 4:20 PM for 3 PM check-in. He tells me NO rooms are \"close to ready\" after I drove hours and needed to rest before a dinner meeting. Property is gross. Dark, dirty, and dingy. I would not have stayed here IF you paid me $200! Clerk was unprofessional and obnoxious. If I were managing this property, I'd fire him on the spot!

Self

2/10

Poor

29 Mar 2026

Laron

Had roaches

Partner

2/10

Poor

21 Mar 2026

Keith

We found roaches on our bed. We didn't stay.

Partner

4/10

Poor

18 Mar 2026

Kelly

Maybe just a rough day-when I got there...apparently a pipe had burst sometime during that day/week not 100%. Hallway smelled like rotting garbage.

Bed hadn't been made/cleaned and room not cleaned no fresh towels and trash still in trash can (i guess bc of the water pipe bursting.) It's not a huge deal, things happen I didn't mind making my own bed and i think if the hallway had smelled better I could have gotten over it but it just felt grungy and dirty.

Staff was nice and accommodating for the most part.

But i would suggest investing in some new pillows the pillows alone will have me never booking again

2/10

Poor

07 Mar 2026

Kiki

Booked a room and got to check in and was told there was water line break

Partner

10/10

Exceptional

19 Dec 2025

Jennifer

TaShara is always helpful and very friendly. She makes staying here comfortable. She is very professional.

Business_and_leisure Self

2/10

Poor

29 Nov 2025

Justin

Yes smelled like something died in it and they had to cover the smell with some kinda aresol spray deodorant didn't help made it worse staff was excellent

2/10

Poor

27 Nov 2025

Justin

The room stank plus the pre5from the hot water made a horrible sound keeping me awake

4/10

Poor

16 Nov 2025

Jasmin

One room smelled like piss and the other one was decent but smelled like old man. I think for the price I should have received a nicer room. This place needs to be updated because there was so much water damage.

Business Self

10/10

Exceptional

05 Nov 2025

Tomeka

The service was absolutely amazing the staff
was amazing excellent customer service. Really enjoy the young man at the front desk very professional really enjoyed young lady in her Halloween costume very nice and amazing

Business_and_leisure Pet

2/10

Poor

17 Aug 2025

Chase

I am the Travel agent who booked the stay for my Client!
He was treated poorly and the property was filthy! The client had a corporate one three-way call and witnessed the front desk girl, Saniequa, refuse her name and hang up on corporate and the client.
This is now being investigated by the corporate office. I will also file a report with the health department and with my host agency. MY CLIENT WOULD NOT STAY THERE DUE TO SAFETY CONCERNS AND PAID FOR A DIFFERENT HOTEL OUT OF THE GHETTO!

Leisure Friends

6/10

Pleasant

06 Jun 2025

Juan

Won't stay here again

6/10

Pleasant

09 May 2025

Sean

It was available at the right time

2/10

Poor

02 Apr 2025

Daniel

Beds like cement. Beat up rooms. Had to look at two rooms to find one that was acceptable. Was told buy management that it was a non-refundable hotel and to find a room I liked. Would never stay there again

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Robert

Good stay

Leisure Self

6/10

Pleasant

23 Mar 2025

Cynthia

Very basic. Very much geared to extended stays.

Leisure Family

8/10

Excellent

13 Mar 2025

Verified traveler

Safer than the Extended Stay America

Business

2/10

Poor

10 Mar 2025

Keith

Busted and disgusted weekend

The picture of the hotel from the outside looked great. The inside was trash.

Partner

2/10

Poor

09 Mar 2025

Chris

This was quite possibly the worst hotel stay I ever experienced. When I checked in I was on an urgent call and was about to make a presentation to an international audience on zoom. There was no one in line, but the woman behind the desk took 15 mins on the phone without helping me. When I got my key, she said I needed to sign some paperwork (I dont know why she didn't have me sign it while I was there if it was so important). When I finished my call, I went downstairs and the office was locked and there was no one around. I realized I forgot my toothbrush and went out to get one. When I got back, my door was locked. The woman at the front desk (Ty) shut off my access because I did not sign the paperwork. They had a number to call for help when the key was not working, but no one picked up. I had no choice but to sleep in my car in the 45 degree weather. I got up every hour or so until the woman (Ty) finally picked up around 4:30 am. I was obviously upset. Ty was the one on call and she refused to acknowledge that it could be her fault that she did not pick up.

On top of the horrible service, the hotel smells awful. I cant image what might be causing that smell in the lobby. The odor in my room was so bad that I had to open the window in the cold to let in fresh air. There was also public hair and urine on the toilet and pubic hair on the sheets. Almost every piece of furniture in the room was broken. The heat did not go on above a certain temperature.

Self

10/10

Exceptional

24 Feb 2025

Karen

This staff at this property is awesome
They are all very courteous, and their customer service skills are fantastic
I would recommend this location to everyone ❤️

Leisure Family

6/10

Pleasant

22 Feb 2025

Sharon

The staff was nice

6/10

Pleasant

22 Feb 2025

Verified traveler

Good stay

Affordable stay with no frills. The first room I was shown was not acceptable due to cleanliness and damage, but then the staff allowed me to choose another. The room I chose had some damage (end stand missing shelf and wrong microwave glass so it would not spin correctly) but overall it was good. The staff were great. The hotel is a bit noisy at various times. Seems like many people are living there rather than just extended stays, I heard then doing monthly room inspections.

2/10

Poor

22 Feb 2025

Ashley

Front deak seemed annoyed whenever you asked question. They seemed closed off and provided the bare minimum no genuine hospitality.

Business Self

10/10

Exceptional

03 Feb 2025

Walter

Excellent

2/10

Poor

17 Jan 2025

Erika

My room was super Dirty

2/10

Poor

13 Oct 2024

Alicia

This was the worst experience. There no refund once you get there. Change the rooms 4 times was ridiculous rooms not clean trash still in there rooms. Beds was not made up. There no couch in the room like was supposed be. The bed was not a king size. There no dishes in the rooms. It just was a terrible experience. Which I would like some type of refund. Also I will not return to the place ever again.

Partner

4/10

Poor

12 Aug 2024

David

I like who they had plenty of hot water property look nice on the outside but dirty on the inside for customer service unorganized I look at several different rooms none of them really was up the bar I took the one that I thought I could deal with after driving several hundred miles I was tired

Leisure Partner

8/10

Excellent

10 Aug 2024

Amelia

The staff are pleasant answering any questions i had. Didn't like the water pressure was so low for the bathroom sink, and the shower the tub drained so slow it would almost fill about an inch of water every time i took a shower

Leisure Family_with_children

6/10

Pleasant

07 Aug 2024

Jason

If you have any smoke allergies or issues avoid like the plague.

10/10

Exceptional

29 Jul 2024

Tameka

The property was great and service was excellent.

Leisure Family

4/10

Poor

05 Jul 2024

Christina

Hole in bathroom door.

10/10

Exceptional

21 Jun 2024

Juan

Everything was excellent,

Business Self

2/10

Poor

16 Jun 2024

Larita

I didn't even stay there. Thank goodness the front desk clerk allowed me to check out the room before she checked me in. The room was totally outdated and not appealing for 139.00$ a night!! And the whole place smelled of weed.

Business_and_leisure Self

6/10

Pleasant

28 May 2024

James R

The only issue I had, (2) actually, the firmness of the bed made it very difficult to obtain a good nights sleep. Also the faucet at the sink continued to flow pretty much all of the time.

The staff was great and the area was secure.

Business_and_leisure Self

10/10

Exceptional

20 May 2024

April

The front desk ladies were very pleasant. My room was clean and cozy feeling. All the necessities needed for a long stay was cool.

Family

10/10

Exceptional

02 May 2024

Shukri

Great

4/10

Poor

16 Apr 2024

Karen

Room is not clean

2/10

Poor

14 Apr 2024

Ben

Property room was damaged and poor condition

Leisure Partner

10/10

Exceptional

11 Apr 2024

Shanae

10/10

Very quiet and super clean.

Self

6/10

Pleasant

08 Apr 2024

Shawn

I liked the staff and the convenience to where I was going.
The price was not bad.
I did not like the noisy plumbing or whatever it was. Also
the electrical outlet covers had a lot of screws missing so when you turned the overhead light off they fell on floor.

Business Self

4/10

Poor

31 Jan 2024

Verified traveler

Dirty

We were supposed to bring our 2 kids as we booked a double room. Thankfully we didn’t. They claimed they’d tried calling multiple times but I never got a call or a message. I’m the type who always calls back. So I never got it. They didn’t have that room available. Only a single. They did get us into that room but it was atrocious. Bugs in the bed and just plain dirty. I wouldn’t recommend it.

Friends_and_family Family

10/10

Exceptional

26 Jan 2024

Dennis

Great staff had zero problems will stay again

Business

4/10

Poor

16 Dec 2023

Verified traveler

Looks good from the outside.

The place looks beautiful from the outside. But once you're inside it is very outdated. They're all kind of smells in the hallways due to people cooking in their rooms. And some of the smells are not pleasant at all. The beds are very small. Not enough covers. The towels are thin. No pictures on the walls. The bathroom small. Would definitely not stay here again

Partner

2/10

Poor

28 Oct 2023

Jason

Not conducive for a stay

They didn’t have my reservations when I arrived and the room the tried to give me was missing cupboard doors, no pots or pans for the kitchen and the refrigerator had rust spots and dents in it.

Business

4/10

Poor

13 Oct 2023

Shanessa

the property has roaches

Business Family_with_children

10/10

Exceptional

27 Sep 2023

Jimmy

Stay here!

The staff were great and extremely polite/helpful! There were several hiccups faced thanks to hotels.com itselfand they were able/willing to be patient with me while we sorted it out. Great place.

2/10

Poor

10 Sep 2023

Verified traveler

Don't stay here

This hotel is not as advertised. The pictures on the website do not match the room. This hotel should not be a choice to book. Yes it is cheap, but it should look like the advertisement. But it's not close. We were supposed to be there 3 nights, we left after the 1st night. The 1st floor smells like cigarette smoke. The rest of the hotel just stinks.

Partner

10/10

Exceptional

30 Aug 2023

Taneesha

Love the stay also it's close to a lot of things

Self

10/10

Exceptional

22 Aug 2023

Sarah

My fridge broke

2/10

Poor

14 Aug 2023

Rick

This place is absolutely disgusting. The room was literally damp everywhere. I wound up going out and buying my own sheets and comforter. It was a \"non-smoking\" room, yet there were cigarette burns all over the side of tub...like a dozen of them. When I mentioned this to the front desk they said \"yeah we know it wasn't you\", as if that's why I brought it up.

Business Self

4/10

Poor

12 Aug 2023

Kevin

Room unsanitized

Leisure Partner

10/10

Exceptional

09 Jul 2023

Edmund C.

Professional staff

2/10

Poor

25 Jun 2023

Tamu

I did not expect the Ritz but this place was well below par.

4/10

Poor

12 Jun 2023

George

Don't be mislead by \"suite\"

The condition of the room was terrible. My first complaint was that there was no bedside light. There was one master light switch for all the lights in the room by the door, so I had to turn the lights off and stumble to the bed in the dark. Floor tiles in the bathroom were coming up and having done some home remodeling I could tell they were the lowest quality \"peel and stick\" vinyl tiles.
On the good side the AC worked and so did the internet. But there was a good deal of noise coming from the floor I was on so the stay was anything but restful.
All in all this hotel would barely be acceptable at $60 per night, but not at all worth the $100 I paid.

Business

10/10

Exceptional

08 Jun 2023

Trey

Comfortable , Clean, Friendly

Business Family

2/10

Poor

16 May 2023

Chad

room stank like bad . carpets were moving on their own. lady who checked me in at 1am was really super nice amd helpful though

6/10

Pleasant

15 May 2023

John

The room could have been a little bit cleaner, i saw that someone spit on the wall.

Business Self

2/10

Poor

13 Mar 2023

Stacy

This hotel should be demolished. There is no sense in letting a hotel get in the shape this one is in. We looked at 2 rooms and both where filthy, had holes in the wall. The 2 floors I went to had an extremely bad smell. I observed what looked like roach droppings behind the beds. Numerous people just hanging out in the hallways and around the building. I did not feel safe at all and would never consider staying at this hotel, sleeping in my vehicle would be a much better place! It is obvious that management does not care about this place at all. I would suggest finding a hotel somewhere else.

Leisure Family

2/10

Poor

20 Dec 2022

Chanel

The transgender girl boy Dakota is so rude. She has no respect for herself I should have known she wontgoing to respect me or any guess for that matter?

Business_and_leisure Family_with_children

10/10

Exceptional

31 Oct 2022

Jeneen

I stayed prior/It's awesome!

They need carts! new carts for people to get there luggage to and
From Room

Partner

2/10

Poor

18 Jun 2022

Monique

I booked a hotel for my sister and her husband online. When I got to the hotel it wasn’t ready. I stood there waiting for the young lady to finish with another guest on the phone.
I felt like she should have placed her on hold and finished with me first but whatever. After all that I was taken to the room to see it and it was DISGUSTING and smelled like weed and smoke and this was a NON SMOKING room. I told them I would like another room then I had to wait an additional 45 minutes. This whole process was a complete pain. Once the room was clean I was then told that it was not up to standard so my reservation is now cancelled.
I literally called all that week to ensure that the room was booked because it was for my sister honeymoon so I wanted to be sure that it was no problems and I was told EVERYTHING was fine and BOOKED.!
Yes the ladies were nice but this was TOTALLY upsetting and very much disorganized. I will never be back to this place nor will I recommend it.!
HIGHLY DISSATISFIED!

Leisure Partner

2/10

Poor

30 May 2022

Saurabh

Worst hotel ever

Worst hotel not up to the price we paid
Floor and carpet was sticky walls are broke. With holes the staff was rude

Self

2/10

Poor

16 May 2022

Kara

Never again.

Worst hotel I have ever stayed at. There was also roaches in the bathroom. The smell of the room was awful. And the elevator was broken.

Friends_and_family Friends

4/10

Poor

05 May 2022

Verified traveler

staff were great but there are cockroaches and little bugs everywhere. will never book here again

Business

4/10

Poor

10 Apr 2022

christopher

Place was so dirty

Business Family

10/10

Exceptional

21 Mar 2022

Christy

Staff is so helpful and accommodating.

Business_and_leisure Partner

6/10

Pleasant

20 Mar 2022

Alyssa

Not a good property. It smells and room was terrible.

Leisure Pet

2/10

Poor

02 Mar 2022

stacey

Didn't like that the front desk receptionist had kids in diapers running around behind the desk and then dragged them off to a room. The room was the last one available and we had to take it for work due to not having time to find another. She gave us opportunity to view but regardless we had to keep the room. It had no drawers in the dresser , holes and scratches like a cat was in there on the sofa, and just smelled unclean

Business_and_leisure Friends

10/10

Exceptional

08 Jan 2022

David

yes

2/10

Poor

12 Dec 2021

Verified traveler

Trash

The fact that I didn’t even get to stay in my room is horrible I got back to the room about 12:02am to realize my key was not opening my room door after seeing it work prior to when I first came to check in so I think no problem ima go back to the desk and get the problem fixed NOPE whoever worked at the desk called it a night early here I am banging on the door to get someone’s attention but nothing so now I’m calling the hotel as I’m standing at the desk 4x nothing so I end up having to leave to go to another hotel so yes my money will be refunded…..

Friends_and_family Friends

2/10

Poor

06 Dec 2021

Latoria

Nothing

Business_and_leisure Partner

2/10

Poor

06 Dec 2021

Briana

We were offered a quick glance of the room as they do not allow refunds. Upon first glance it was fine: not the nicest but doable; however, a short time after checking in we discovered that the TV didn’t work, the hot water didn’t work, and there was definitely an infestation: clusters of tiny bugs in the corners and dead bugs blending in with the carpet. We were there for 30 minutes before we decided to check out. DO NOT STAY HERE!

Leisure Partner

2/10

Poor

26 Nov 2021

Pendleton

Don’t go there!

Had no idea it was an extended stay hotel. Dirty and stained linens, roaches in our room. We abandoned ship after 10 mins.

Partner

2/10

Poor

08 Nov 2021

Charlene

This property did not meet my standards! There was no complimentary hygiene products, no cookware, ice

2/10

Poor

10 Oct 2021

Ricky

The room had a bathroom door that hat holes in it. The headboards were missing and there were roaches in the cabinets, bathroom and sleeping area.The mechanical door lock wasn't working properly.

Leisure Family

4/10

Poor

26 Sep 2021

CATHY

Room was beat, broken bureua drawer just left in its condition. Bugs in radiator, kitchen sink and bathroom.

Leisure Family

8/10

Excellent

25 Sep 2021

Randall Gerard

Good place for the price

Business Self

6/10

Pleasant

20 Sep 2021

Verified traveler

First and last (only) stay

Faucet in kitchenette ran all night. Tiles on bathroom floor were loose and would come up so would slide slide when walked on. Did not enjoy my stay at all. Unlike other reviews I want to mention that the front desk staff was very nice, I had plenty of clean towels, and no roaches. However I will not stay there again or any other Wood Spring Suites based on this experience.

Business

2/10

Poor

19 Sep 2021

mark

cancelled reservation day of

on 9.11.21, I drove 10 hours to arrive at 9:30p to find \"We overbooked and have no rooms. We cancelled your reservation.\" i was called at 4:40p but i didn't answer while driving . Your staff was absolutely no help, no recommendations, no tone of sympathy - she told me as if she was telling me the time of day. No advice, no managers, no resolution. Horrible policy to just put me out.

Self

8/10

Excellent

12 Sep 2021

Charlayne

Nice property but for price (169$)should never have a running toilet, with permanent brown/golden stains in it and a bug climbing up the curtains in rm 232

Leisure Family

2/10

Poor

12 Sep 2021

Kim

Horrible appearance

There were stains on the bathroom walls, the bed was uncomfortable, there were 2 super small thin pillows, the toilet seat broke, there were cigarette butts down the hallway, the ac was set at 68 but didn’t cool even close, there were cigarette stains on the elevator walls

4/10

Poor

29 Aug 2021

Verified traveler

Entire place smelled like ciggerate. Not even sure if AC was working probably. Bathroom door a had a hole from someone punching it. We checked out shortly after checking in.

4/10

Poor

12 Aug 2021

Verified traveler

I liked the air conditioner units, the internet service, and the kitchenette.

Business_and_leisure Self

6/10

Pleasant

25 Jul 2021

Verified traveler

I did not get the room type requested

Leisure Family_with_children

2/10

Poor

27 Jun 2021

Verified traveler

It was dirty , staff unpleasant

2/10

Poor

11 Jun 2021

Verified traveler

Place sucks. Broken doors and shelves in kitchen area. Staff knows nothing.

Leisure Self

2/10

Poor

10 Jun 2021

Precious

Run the other way fast!!

Room had no ac. Requested another room claimed they were all booked and had no other rooms. Then offered a room with no appliances. Asked to cancel so I don’t get charged still waiting for my refund.

Partner

2/10

Poor

31 May 2021

Verified traveler

I don't mind a cheap hotel that is a little rough around the edges - it's just a place to crash, I don't need to hang out in the common areas. But this place is ridiculous... Drug users all around, dirty as hell. We felt legit unsafe and left.

Leisure Family

2/10

Poor

29 May 2021

Verified traveler

Not worth the money

The check in process was done by an inexperienced clerk that was going to charge me again had I not told her I paid already. We went the the room only to find out the door wouldn't open. Going back to the front desk I was asked to sign an agreement with a different amount than what I paid. The room door would not open normally, I had to go back to the front desk and the attendant opened the door which had to be opened a certain way. I was told come back to the front desk if we left out again.. The room was not cleaned, there were item's under the bed that would've been removed had the room been cleaned or vacuumed. (I took a picture of the items) The tiles in the bathroom were not in place which I almost slipped not paying attention.

Partner

2/10

Poor

08 May 2021

Verified traveler

It was conveniently close to my transition job. However even though it seems to be a nice Hotel. It smell of weed and other patron loud

2/10

Poor

08 Apr 2021

Advelina

Disgusting rooms and rude staff

Its a good place if you like roaches in your room, and rancid smelling room. Oh if you like being insulted by staff, then this is the place for you

Partner

2/10

Poor

03 Apr 2021

Donald

Please explain to me why you offer a kitchenette but have no cookware or dining ware? And since when do you need to check your room for things like a chair or towels? Absurdity

Business