Name: Candlewood Suites Richmond West Broad
Address: 2100 Dickens Road, Richmond, 23230, US

10/10

Exceptional

25 Jul 2026

Valerie

Nice stay

2/10

Poor

15 Jul 2026

Anikha

I will be very honest with this hotel. I had to get something quick because we had an event coming up and we drove 6 hours from NY to Virginia. Right when we checked in we were greated by the staff and they were very nice I will say that.
Got to the elevator to go to the room and horrible . The smell the floor the elevator just so nasty and DIRTY.
Get into the room and right off the bat the sofa was disgusting nothing was whipped down had such a musty smell.
I immediately called the front desk and asked for another room, which we got but NOTHING better than the last room.
After driving over 6 hours I was exhausted so I ended up staying this one night but I was supposed to check out on Wednesday but I called the check out the next day and drove over 6 hours to get home.
This hotel was so disgusting and so disappointing. Mind you the second room same thing nothing wiped down. The sink still had a spoon in it from the last people that stayed in the room? Are you kidding me? Housekeeping? Nope not here.
Also the bathtub, water was not draining or still had water from the night prior from my shower. My recommendation. STAY AWAY.

Pet

10/10

Exceptional

13 Jul 2026

Samantha

.

6/10

Pleasant

13 Jul 2026

Kevin

Parking lot was a construction site.
The Lobby was a flop house.

Self

10/10

Exceptional

12 Jul 2026

Steve

Thank you for letting me check in a little early. It made the day much better.

Self

8/10

Excellent

04 Jul 2026

Rashad

NA

8/10

Excellent

30 Jun 2026

Derek

This place is our go to when staying in Richmond to go to kings Dominion. The price is good and it is pretty clean and a pretty big room. We love the kitchen and the big bathroom.

Partner

6/10

Pleasant

28 Jun 2026

Apiphanie

Our stay was okay. I feel like the room could have been cleaner. There was stuff on the walls and the room had a kitchenette. There was a bit of smell coming from the sink. Overall, the stay wasn’t bad but it was definitely not as clean as I would have liked.

Partner

6/10

Pleasant

25 Jun 2026

Khai

The hotel is average on cleanliness. The room is better clean. However, rustic parts are in the kitchen as well as unclean cups. The staff is unhelpful when asking for a minor change. There is a stray or owned German shepherd wandering around the property.

Family

10/10

Exceptional

24 Jun 2026

Richard

The beds were very comfortable, room was also. I found place very quiet and comfortable.

6/10

Pleasant

22 Jun 2026

Jinaki

Check in was no hassle. Josh (front desk clerk) was great! Thought we were going to have a great stay. Once we reached the room it was a different vibe. First of all, instead of a couch in the LR area there was an actual queen sized bed sitting in the middle of the floor. The room wasn't clean. Floors were filthy and obviously the cleaning crew didn't actually do their job. The kitchen was dirty, even had food from previous occupants in the kitchen cabinet. The refrigerator was rusty. The cabinets were old and worn. The remote control didn't have a backing so the batteries kept falling out. The carpet was filthy as well. I always pack cleaning supplies so I pulled out my disinfectant spray and pine sol and wiped the place down. The plus was the bedroom bed was big and firm and the room was very spacious. The location was close to a lot of restaurants, stores and close to the highway. The courtyard was a delightful extra!

Another thing is the parking fee....why is there one? Why isn't there free parking for your guests?

Partner

8/10

Excellent

13 Jun 2026

Davante

Clean, spacious and comfortable

Self

10/10

Exceptional

08 Jun 2026

Blencia

We had a great stay

Partner

8/10

Excellent

28 May 2026

Katherine

I had a very good experience here. Only stayed one night. The property is a bit dated, but overall was clean and well maintained. When I first checked in, the room I was given had a nonfunctional television. However, the lovely gentleman at the front desk quickly addressed the issue & ultimately gave me a different room. It’s not fancy, but the room was comfortable, clean and very spacious. Very convenient location as well.

Self

2/10

Poor

27 May 2026

Danielle

Don’t go to this hotel; find somewhere else to stay, please. You have to pay for parking while staying there, and when I arrived, the room didn’t have a remote control for the TV. The staff had to come back to my room several times for about 30 minutes to change the channel on the TV. Then, on the remote, it said Netflix, but you can’t watch it because they were in the process of switching it over. I won’t be going back there; I woke up this morning to find charges on my account. SMH.\"

Self

8/10

Excellent

26 May 2026

Rosemarie

We were 3 friends on vacation and we booked the 2 queen bed suite with pull out sofa and kitchen. We stayed for 4 nights. The Kitchen came in handy. There was a 2 burner stove, some pots, plates, bowls and cups. The silverware and knives were spare so luckily we had plasticware in the car. No sponge or dish towel was provided. We had 3 towel sets so we asked for extra towels and requested sheets for the pull out sofa. There was no bar soap for handwashing and we requested little bars.

Complimentary coffee and tea downstairs. The coffee was good, but we had to keep asking for tea bags.

We were close to the things we wanted to do for activities, museums and Carytown.

UNACCEPTABLE - they started charging for parking. The parking lot is ample and had front and back. The lot was never full, it is not downtown and no amenities close by where other cars would be using their parking lot. This is a disservice to the paying hotel guests.

Friends

6/10

Pleasant

26 May 2026

William

Hotel was good. Elevator make noice that could be heard 3-5 rooms away from elevator bank.

But for the price and 2 rooms good value.

4/10

Poor

25 May 2026

Eric

1.) Charging a $7 per day fee to stay on the property is a rip off. It was not explained or noted in the booking process. Otherwise, I would not have chosen this hotel.

2.) Dogs barking half of the night.

3.) Card machine was not accepting my payment so had to use a debit card instead of CC.

4.) TV service is horrible. The remote barely worked and the internet connection was mediocre. Causing the TV to glitch alot.

Will never stay at this property again when visiting Richmond, Virginia.

Self

10/10

Exceptional

24 May 2026

Takia

Clean

Partner

10/10

Exceptional

23 May 2026

OTELIA

The stay was very pleasant

Family

10/10

Exceptional

23 May 2026

Anthony Coles

Comfortable vibes for me and the family

Family_with_children

10/10

Exceptional

13 May 2026

Adriana

Nicest staff. Great everything.

2/10

Poor

11 May 2026

Tara

do not stay close to an elevator it has the loudest motor and kept us up all night. The walls are thin. I did not get an ounce of sleep at this hotel. Will never stay here again.

Partner

6/10

Pleasant

10 May 2026

Nancy

I didn’t have any expectations for my stay here, positive or negative. I stayed just one night, as planned. Check in was efficient and they asked if I wanted to stay near anyone else since my family was also staying there. I stayed in room 709, top floor. The room was large and clean, no frills but well appointed. Lots of electrical outlets and good closet and bathroom storage for belongings not to be on the floor. The bed was comfortable though the pillows weren’t good for me (very flat). The problems I had in sleeping there was the very frequent loud noise from the elevator. It sounded like jackhammers in the distance and it was pretty constant. The AC was also loud and intermittent so it was hard to block out. The staff were friendly and nice but I hope the elevators and AC can be quieted!

Self

10/10

Exceptional

10 May 2026

FRANCES

These rooms far outweighed my expectations. There is a small kitchenette with minimal utensils that will meet basic needs during one's stay, including fridge, microwave, stove, cups plates, dishes etc. The facilities were great and free coffee is provided in the morning. Parking was easy and free, although I did notice that the hotel are starting a parking fee starting Monday 11th May 2026 of $7 per night.

Family

8/10

Excellent

09 May 2026

Alexa

Helpful staff.Good quality for money. New policy effective 5/11 $7/day self parking.

Partner

10/10

Exceptional

08 May 2026

Jennifer

Great stay

10/10

Exceptional

05 May 2026

KAREN

Wonderful stay. Close to shopping. Staff are the best. Onsite laundry and gym useful. 1 bedroom King Suite with kitchen was perfect for my stay.

Self

10/10

Exceptional

03 May 2026

KAREN

Love staying here.

Self

10/10

Exceptional

02 May 2026

KAREN

Great stay as always. Convenient to my needs. Staff are lovely. Love that I can cook my meals and fi laundry here.

Self

10/10

Exceptional

30 Apr 2026

KAREN

Second time staying here.
Wonderful place to stay. Staff are lovely. Rooms are great. Close to shopping.

Self

10/10

Exceptional

30 Apr 2026

KAREN

Great place to stay. Love having a separate bedroom, kitchen and living area.
Able to cook small meals in microwave and on hob.
Staff are all friendly and lovely. I used the laundry too which was so convenient.
Shipping is nearby as well.

Self

8/10

Excellent

28 Apr 2026

Alek

The photos glammed it up a bit more than reality and the whole place could really use a sprucing up but other than that the AC was cold and the bed was comfortable!

Partner

4/10

Poor

27 Apr 2026

Jennifer

This was a disappointing hotel. While the suite was spacious, the whole building smelled like dirty laundry or unwashed people, including our room. There were lots of stains on the carpet both inside and outside of the suite, and I suspect it is the source of the smell. The large stain outside the door of our room set the tone for the interior. The bed was hard and uncomfortable. The bedroom curtains do a very poor job of blocking out the parking lot lights, so my partner, who is sensitive to light, needed to wear an eye mask to sleep. The couch was a horror - filthy looking, and sunken. The caulking in the bathroom would have looked better if it had been applied by a blind person with a broken stick. We ran into friends who, surprisingly, turned out to be staying at the same hotel. We were all in agreement that this place gives flophouse vibes; \"what a dump\" was the phrase of the night. I am giving it two stars because the staff was polite and I didn't see any bedbugs or roaches. But I would not choose to stay here again unless the hotel has a major renovation.

Partner

2/10

Poor

26 Apr 2026

Jean

I booked online, got their reservation was canceled because of over booking. The guy at the desk was very RUDE!

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Scherrelle

The front desk staff is very friendly and professional. The room was very clean and comfortable. This was a nice experience.

Self

10/10

Exceptional

20 Apr 2026

Stella

Perfect stay , spacious and very clean

8/10

Excellent

20 Apr 2026

Louise

Self parking. No security.

Partner

6/10

Pleasant

20 Apr 2026

Maria

while spacious, the rooms were tired and not that clean. it just felt grimy. not comfortable.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

kathy

Customer service good spirit of run down

Partner

8/10

Excellent

18 Apr 2026

Theodore

We came down from New England and after 13 hours wanted a quiet space to sleep, the check in was seemless and we were very nicely greeted, well taken care. The stay was comfortable and quiet, with friendlly staff.

Partner

6/10

Pleasant

18 Apr 2026

Annette

The room was fairly clean. It smelled of old cigarette smoke. The television in the bedroom didn’t work. The coffee pot didn’t work and there was some sort of a contraption outside of the bathroom (plugged into the socket) that hummed all night. Would never recommend this property.

Self

8/10

Excellent

17 Apr 2026

Nancy

Very easy access and plenty of parking! The staff was great and the suite we had worked out perfectly for my two friends and me. The kitchenette came in handy so we didn’t have to waste leftovers when we dined out. The decor is dated, but the room was clean and comfortable.

I didn’t care for having to bring our own towels down to the front desk to exchange for new ones. There could also have been a few more toiletries for three people.

Overall, we enjoyed the convenience of the location, the accommodating staff, and the cleanliness of our suite. The price was very reasonable, too!

We would definitely stay at Candlewood again the next time we are in Richmond.

Friends

10/10

Exceptional

14 Apr 2026

Carol

Good

Family_with_children

10/10

Exceptional

14 Apr 2026

JENNIFER

Clean room free parking, excellent front desk staff was friendly. The location was great near everything from restaurants to supermarkets auto places. Sightseeing and places to go close by.

8/10

Excellent

13 Apr 2026

Samuel

Great location, just off Broad Street near I-64. A Denny's is next door. There is ample parking. This was our second stay, and we're likely to stay here when we're in the Richmond area again.

Family

4/10

Poor

12 Apr 2026

Dale

Very unlikely to stay here again.

Self

8/10

Excellent

06 Apr 2026

Iris

N/a

Partner

2/10

Poor

05 Apr 2026

Tara

Our tv didn’t work first , the electricity went out in our room and they had to figure out why . Then this morning before checking out the water turned off mid stream while I was showering . The sheets had spots . No tissue in the room the day we arrived

Business

6/10

Pleasant

03 Apr 2026

Chandel M.

I booked my reservation through Expedia. And I chose book now, pay at property. The day of my check in the hotel tried to run my card information without my knowledge and consent. I made 3 reservations for myself and other in my party, and they tried to run my card for all 3 before we had even checked in. And because the payment would not go through they cancelled the reservation. When I got to the hotel, the staff member said it was their policy to run a card to see if payment would go process. I stated I booked through Expedia and my payment should not have been ran until I checked in and I authorized any transactions. I have never had a hotel do that before. The hotel also had a bad odor. It was very stale and a scent of mildew. Our bed was very uncomfortable and squeaky. The room and bathroom did not seem very clean. The staff wasn't very knowledgeable of questions asked. This hotel was rated an 8 - very good, and from the pics it's looked like the rating matched. But I would rate this hotel a 6 - average. If I have a choice I would not stay at this hotel again.

Family_with_children

2/10

Poor

31 Mar 2026

Nassim

We had two rooms. Room 512 had a nasty odor. It was very difficult to be in the room, let alone sleep. We kindly explained our situation to the front desk receptionist and she absolutely refused to change our room. We had not used the room or unpacked. She said the best she could do was have the maintenance man 'spray something'. She even told us that the hotel was not full but she could NOT offer us another room. We will never stay at Candlewood Suites again.

Family

8/10

Excellent

31 Mar 2026

Isabelle

Parking was easy.

6/10

Pleasant

28 Mar 2026

Keith

If you are on business and need to stay for more than a couple days this hotel is ideal. The price is reasonable and the rooms have plenty of space.

Self

2/10

Poor

27 Mar 2026

Maria ines

Staff was great but the room was not. It looked like someone had been lying in the bed before we arrived, there were towels missing, the furniture was old and worn, and it was really loud outside the room. Will never return.

Family_with_children

10/10

Exceptional

26 Mar 2026

Blencia

Dogs are welcomed for a fee

10/10

Exceptional

24 Mar 2026

Quang

Besides a couple of small issues,

10/10

Exceptional

22 Mar 2026

Laura

Clean, spacious, and very friendly staff!

Friends_and_family Family

4/10

Poor

22 Mar 2026

Kimberly

Traveling on a last to Colonial Williamsburg. We had just left DC where we had excellent accommodations. We arrived and the lobby had what looked like wadded up paper on the mat at the entry. We met the front desk staff who’swas friendly and welcoming. The check in was a breeze. The hallways were dated and needed a good cleaning/vacuuming. The room was a suite with a separate bedroom and kitchen/sitting area. The bedroom had dirty Kleenex tossed under the bed. When I pulled the bed back, there was a long black hair on the sheet and what looked like a black ball of lint on the pillow case. I went to use the restroom and saw mold growing in the back corner of the shower. I went to sit on the hide-a-bed only to find white stains on the brown couch cushions. I have prepaid hotels.com many times for last minute bookings, but not again! These conditions would normally be a walk away situation, but since I had prepaid, I would have lost my money. I took some pictures then went to the front desk. They were very accommodating, never doubting what I saw. I explained that I would leave, except I had prepaid and would l lose my money. He said he would make it right. This room much cleaner except the hide-a-bed had the same problem. I was embarrassed thinking about my husband meeting his brother for the first time seeing that. I flipped the cushions over, they were worn, but not stained. Thank goodness they didn’t seem to notice.

Partner

10/10

Exceptional

22 Mar 2026

Rosetta

The property was very clean and well maintained. I liked that there was a full kitchen and we had the option to cook and make our own meals.

Family_with_children

10/10

Exceptional

22 Mar 2026

Maryann

Our room was very clean and had everything that was was stated in their description. The staff was very friendly and helpful!

Self

10/10

Exceptional

21 Mar 2026

Davon

Was great staying there. Had no issues with staff they were very helpful

Family_with_children

2/10

Poor

20 Mar 2026

Joseph

Room was not cleaned to proper conditions, bed sheets were soiled and room still had trash bins full. Bathroom was not cleaned and when brought to the attention of staff they were not customer friendly. It was a struggle and professionalism was below standard. Do not recommend staying at this location.

Partner

8/10

Excellent

19 Mar 2026

Christine

Everything was good except one of the elevators wasn’t working properly

8/10

Excellent

16 Mar 2026

Linda

Property was convenient. Denny's within walking distance. Parking was available with good lighting. Bathroom was clean but washcloths had seen better days. Nice big refrigerator and kitchen. Mattress was very firm. Staff was friendly.

Friends

10/10

Exceptional

15 Mar 2026

Alexandra

Clean room. Quiet building. Friendly staff.

6/10

Pleasant

08 Mar 2026

Roberta

The staff were nice, but the rooms were not ready at check-in time so there was a significant wait, there were a number of people in the lobby waiting. Some said they had been waiting in excess of an hour for a ready room. And, while I didn't really need it, the stove did not work in my room and I heard other guests share that their kitchen appliances did not work either.

Pet

8/10

Excellent

03 Mar 2026

Jaquana

Clean room , great staff, felt safe

Partner

6/10

Pleasant

03 Mar 2026

geraldine

Service was great. The property was clean, but a little tired.

10/10

Exceptional

27 Feb 2026

Angela

Room was very clean. Kitchen had everything we needed! Would highly recommend

10/10

Exceptional

21 Feb 2026

Deborah

Great space, great service

6/10

Pleasant

18 Feb 2026

Shakora

The evening staff can improve their friendliness. I don’t know the man’s name but he wasn’t friendly at all. Maureen on the morning staff was so wonderful.

Partner

10/10

Exceptional

03 Feb 2026

Deborah

Spacious rooms, convenient location

8/10

Excellent

28 Jan 2026

marion

Staff was extremely courteous during the current weather issues.

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Cynthia

Lovely room. Staff courtesy was consistently excellent

10/10

Exceptional

18 Jan 2026

Sharon

The rooms were very clean as was the lobby and hallways. The staff were so friendly and helpful. Can't say enough about how good and kind they were to our family

Family

10/10

Exceptional

18 Jan 2026

Scott

Great staff. Great location. Large clean rooms. Only place we stay when we are in Richmond

Business

4/10

Poor

15 Jan 2026

Rebecca

The do not use king beds, they are short kings and also the bathroom kept flooding

Leisure Friends

10/10

Exceptional

04 Jan 2026

Tajareia

Clean room and kitchen was nice definitely enjoyed my stay.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Gary

Yes

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Thomas

Everything

Business_and_leisure

6/10

Pleasant

26 Dec 2025

Michelle Marie

Just okay. Stayed to be close by while visiting family. The first day, the room smelled overwhelmingly from the cleaning solution they use that we had to pry the window to get some air in. I was sick the whole day. The kitchen is arranged in a ridiculous manner which does not allow for a table and chairs when it could be. There is no reason for that massive fridge. The stove burner was almost impassible to cook on. Why would you have a coffee pot with no filter? Why only two forks, two spoons, two knifes? It was quiet. Having a laundry was great. But I’ll stay somewhere else next time

Leisure Family

2/10

Poor

20 Dec 2025

Taisha

We stay here once a month because my premature baby travels out of state for care at the children’s hospital. I requested a room with an extra queen bed and the front desk confirmed it three times, but we were given a room with a dirty cloth couch instead. Because of this, my son had to sleep in a chair. Around 2 a.m., while making a bottle, I found a large roach on the kitchen counter. With a premature infant, this is completely unacceptable. We will not be returning and will stick with the Residence Inn.

Business Family_with_children

6/10

Pleasant

13 Dec 2025

LaKia

Room stunk, towels were not clean. Room could have been cleaned much better.

Leisure Partner

10/10

Exceptional

12 Dec 2025

David R.

The room was spotless, and the staff was courteous. We were thrilled with the room, where everything was in good condition, there was a desk, a couch in front of the TV, a kitchen area instead of just a coffeepot in the corner, and it really felt like a livable space. Thank you so much.

Business Family

10/10

Exceptional

11 Dec 2025

Gary

Yes

Self

8/10

Excellent

03 Dec 2025

Brooke

Overall this was a great last minute stay for my family. The only issue was there weren’t enough towels in our room and to get some in time before check out was a small headache. But would absolutely stay here again.

Leisure Family

8/10

Excellent

01 Dec 2025

Fredrika

Just a couple of issues but that staff fixed them at checkout

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Stephanie

I can’t tell you enough how great the staff was here. They were so friendly and quick. We will definitely be staying here again!

2/10

Poor

26 Nov 2025

Michaela

The hotel was a disaster. Check in was easy and staff was friendly. Beyond that initial contact with staff,
Staff did not even acknowledge guests coming or going, head stayed down with distraction.

The hotel location and parking were easy.
The room did cover all of my needs for a short term
Stay as a travel nurse and The room wasn’t “dirty” but it wasn’t cleaned, there was a used washcloth in the shower curtain during my first shower. Sheets were stained and the room
Overall just lacked a real clean.

However - the biggest issue with this hotel is the lack
Of safety and security.
Every night of my stay - there was a
Party in the parking lot, music so loud that I was able
To hear the full Lyrics inside. Adults screaming and on two nights of my stay there were actual
Fights in the parking lot. The first - domestic that staff allowed to continue, ignored it,
Until it came into the building at close to
Midnight and woke most people up.

The second night 3am a large group of people gathering. Arguing over a gun. The fight eventually moved across the street and someone was shot.

As a nurse the biggest priority for me when traveling is sleep. YOU WILL NEVER HAVE A FULL NIGHT SLEEP IN THIS HOTEL AND WILL BE ABSOLUTELY INSANE BY THE TIME
YOU CHECK OUT

Business Self

10/10

Exceptional

23 Nov 2025

Claudio

Super kind stuff, excellent room.

Leisure Family

10/10

Exceptional

22 Nov 2025

Neeka

Excellent

Leisure Partner

8/10

Excellent

22 Nov 2025

Sandra

Great room comfortable bed. Would have given five stars but no breakfast

Partner

10/10

Exceptional

18 Nov 2025

Saranna

Very clean, comfy beds. Staff at front desk were very friendly!

8/10

Excellent

16 Nov 2025

tammy

Room was clean. The suite had all the amenities of a small kitchen. Bed was comfortable.
Front desk staff is friendly and helpful.

Leisure Self

10/10

Exceptional

11 Nov 2025

Natasha

Great stay at Candlewood... The staff was exceptional and they had the coolest outdoor area Grills, lounge area, and pool table. Love it there 2nd stay!

Leisure Friends

10/10

Exceptional

09 Nov 2025

Marqui

N/a

10/10

Exceptional

06 Nov 2025

Carlos

Every thing was great

10/10

Exceptional

21 Oct 2025

Lazarus

Value for money. Had everything that I needed.

Business

4/10

Poor

19 Oct 2025

Teiana

Our room was nasty! Toilet had stains around it and the shower floor looked like it hadn't been cleaned in weeks. The furniture was scratched to the point that they tried to use furniture markers to cover the stains, but the color didn't match. The food looked more like a motel. I wouldn't stay there again.

Leisure Partner

4/10

Poor

17 Oct 2025

Charissa

The hotel had a distinct odor about it and the carpet in the room had a wet gross sticky feeling when you walked on it. Staff was very friendly. Room did not have enough towels for the 4 of us, only given 2 sets.

Friends_and_family Family