Name: Best Western Plus Glen Allen Inn
Address: 8607 Telegraph Road, Glen Allen, 23060, US

10/10

Exceptional

02 Aug 2026

Sabrina

Clean rooms breakfast very helpful, convenient parking

2/10

Poor

02 Aug 2026

Jonathan

The Smoke detector was hanging from the ceiling by a wire. And the bed skirt was dirty and torn. I had to leave a day early.

6/10

Pleasant

30 Jul 2026

William

Entered to check-in greeted by a sign indicating to call “0” to have someone come up to check me in? It was around 5:30 pm which I assume is peak for check in’s?

Room was spacious. TV was far too difficult to operate. Never did get to check the news. Shower head was loose. Property needs some money spent on it and soon!

Parking lot newly resurfaced and looked nice upon arrival but was disappointed once inside.

Probably won’t return….

10/10

Exceptional

30 Jul 2026

Jeffrey

Great family and budget friendly stay. Great staff awesome breakfast attendant and housekeeping. You can tell they’ve worked hard to make this hotel nice. Glen Allen ain’t the best area but if you’re looking for a place to stay that won’t be crazy idk if you can do better than this

8/10

Excellent

28 Jul 2026

Kevin

When we were there, the lift was broken but overall everything was pretty solid.

10/10

Exceptional

27 Jul 2026

Robert

N/a

10/10

Exceptional

26 Jul 2026

Priscilla

Comfy bed
Clean room
Hot shower
Friendly staff

8/10

Excellent

25 Jul 2026

Bonnie

Staff was amazing and very helpful. Room was large and clean. Coffee wasn’t great, but breakfast was good and again staff was friendly.

10/10

Exceptional

23 Jul 2026

Jonathan

Very friendly and helpful staff; even help find and ship back a set of headphones I had left in the room. Thanks!

8/10

Excellent

22 Jul 2026

Alejandro

Bed to old and noisy

10/10

Exceptional

21 Jul 2026

Brian

Everyone there was friendly the free breakfast was a plus comfortable beds

Partner

10/10

Exceptional

19 Jul 2026

Tara

Perfect A+++

Family_with_children

10/10

Exceptional

19 Jul 2026

Tara

The rooms were clean & the staff was extremely nice. The kitchen area was great but there was one thing I dislike about it, the travelers can have dogs.

6/10

Pleasant

17 Jul 2026

Claudette

Room was clean and comfortable. I was on the 3rd floor. There was a dog with some people and it would run up and down hall barking. The breakfast was typical, powdered scrambled eggs, sausage link or patty and waffles. Several beverages to choose from. My last two days the elevator was out of service. I have 2 knee replacements a a bad shoulder. So I let the suitcase slide down the stairwell. It worked. I slept well.

Self

6/10

Pleasant

17 Jul 2026

Anindya K

The elevator was broken and couldn’t be used for 2 days. Imagine if someone had issues with walking down the stairs

Partner

10/10

Exceptional

14 Jul 2026

Timothy

I like it all

Family_with_children

10/10

Exceptional

14 Jul 2026

Theresa

Perfect stay! Thank you for having pride in your property!

Partner

8/10

Excellent

13 Jul 2026

JoAnn

The rooms were clean but a little worn and dated. The pillows could use some help. They were a little too soft. The staff was very pleasant and helpful and breakfast was abundant and constantly monitored and replenished. Not much in the neighborhood, a few chain restaurants. All in all not bad for an overnight stopover.

Partner

10/10

Exceptional

13 Jul 2026

Ronald

Very helpful and responsive staff when I had a question!😀

Self

10/10

Exceptional

11 Jul 2026

Kelly

The beds were very comfortable and the continental breakfast was very food, waffles, scrambled eggs, fried potatoes and sausage, pastries, cereals, yogurt, great variety.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

betty

The staff were very helpful

6/10

Pleasant

08 Jul 2026

Melvin

Convenient to shops and eateries

Self

6/10

Pleasant

07 Jul 2026

Melissa

Good for a one night stay. Wish the pool wasn’t green so we could’ve used it.

Family_with_children

2/10

Poor

06 Jul 2026

Washington

Room smelled like mildew , carpet was wet in the room. Terrible experience

Partner

4/10

Poor

06 Jul 2026

Brian

Booked this room after suddenly deciding to spend July 4th in Williamsburg. Arrival was fine, friendly desk clerk to check in with. Room had a foul smell to it and the bedding seemed damp. It had been 102 that day so we thought maybe it was just us. But also perhaps the air conditioner in the room could not remove the room's humidity. It also seemed to be the source of the foul smell (maybe filter changes needed?). They gave us a handicap room which is fine other than it has a corded shower head which would not stay put and aimed towards the curtain... that is IF you can raise it high enough to be under it. The shower head's height mechanism is non-functional and had to force it up to the curve of the pipe to wedge it high enough to get under it (I'm 5'10\"). Hair dryer barely blew and the microscopic bottles of shampoo or conditioner (not that we needed them) were lame. Many garbage cans on the property were overflowing which lead to the thought that the facility is poorly maintained. Breakfast was a joke. Hot food was out and too many people trying to make waffles. Grabbed a bagel and hit the highway. We paid $150 and it left me thinking we should have just paid the $200 that Holiday Inn Express was charging up the road. At the time of booking it seemed like a lot more just for free cinnamon rolls. Luckily our stay was only about 9 hours in total.

Dear Managers - pay attention to things like garbage cans around your property. Its the first sign of good/poor mgmt

Partner

10/10

Exceptional

05 Jul 2026

Migdalia

Very clean staff was nice

8/10

Excellent

05 Jul 2026

Victor

friendly staff.

Partner

10/10

Exceptional

03 Jul 2026

LAURA MAY

Large room, quiet space. Breakfast was good.

Self

10/10

Exceptional

02 Jul 2026

Basima

I liked everything about the room. The location was perfect. The staff was very helpful. The coffee maker was top notch. I do have one suggestion about the breakfast though, Kindly add some turkey bacon or sausages (No pork) to the breakfast buffet. Other than that I have zero complaints.
Thank you.

Friends

6/10

Pleasant

02 Jul 2026

Douglas

The hotel is not bad, stayed here years ok but I can see the property is aging. My issue was with the staff. I made one mistake at the breakfast counter with the spoon and was corrected in a way that made me feel like a 5 yr old....Also had the do not disturb tag on the door with intention on leaving at 10:30.....housekeeping still beat on the door like the cops. I did not feel welcomed.

10/10

Exceptional

02 Jul 2026

Hashim Gafar M.

Nice clean hotel , friendly staff , and good price

Self

10/10

Exceptional

02 Jul 2026

Kenneth

Excellent friendly staff and I visited again in the future 😁

Self

8/10

Excellent

29 Jun 2026

Judith

Everything was ok; not great, not bad.

Self

10/10

Exceptional

29 Jun 2026

sharell

Easy to find and clean

8/10

Excellent

29 Jun 2026

Pati

Property and room were very clean. The breakfast was decent and was nice to have. My only complaint was the pillows were not good. All four pillows on the bed were very flat

Self

8/10

Excellent

25 Jun 2026

Emily

Room clean, some holes in walls and door but nothing major. Staff were so nice and friendly. Breakfast was good, not a huge variety but tasted good. We had a full kitchen and it was great, everything worked wonderful. Housekeeping was very helpful

Family_with_children

10/10

Exceptional

25 Jun 2026

Brandi W

Was a very convenient location staff was friendly and accommodating for my business needs

Self

2/10

Poor

23 Jun 2026

Shilpa

We booked the room with Kitchen but they gave a room without Kitchen.. very disappointed

8/10

Excellent

22 Jun 2026

Surendra

Good; clean room, hot shower, cold ac, free ice, vending machines, VERY well maintained breakfast facility, helpful staff, good parking.
Bad; pool not clean. Multiple family were disappointed. Some tried to clean the pool.

I stayed there on my way up to NYC and booked again for the trip down because of the breakfast. Waffle maker was a big hit for us. Good variety of choices.

Family_with_children

4/10

Poor

22 Jun 2026

Rikki

Called the front desk because our WiFi wasn’t working and they literally just sat on the phone in silence. When I arrived there was no reservation and Expedia was blamed, but it got worked out somehow.
We got a suite with kitchen, but there was nothing in the kitchen, no plates, no cups, no silverware, no pans for the stove. Asked for more pillows and they said they were out. The sheets felt worn, pillows we did have were lumpy and all different shapes and sizes. Oh and the black mold in the bathroom was top tier.

Partner

10/10

Exceptional

22 Jun 2026

Marc

Great place to stay. Very comfortable!!

Self

2/10

Poor

18 Jun 2026

Jessica

We checked into our room yesterday afternoon. Then we came back around 11:30pm and couldn't get into the room so asked the front desk for help. Front desk walked to the room with us and opened it. SOMEONE ELSE WAS ASLEEP IN OUR ROOM! Front desk said they double booked it. I called today asking for a refund, and guy at front desk acted like I was crazy and didn't even say sorry. He did provide an email for the manager, who I messaged today.

10/10

Exceptional

13 Jun 2026

James

The staff was very polite and helpful

Partner

8/10

Excellent

12 Jun 2026

Veronica

I had to attend a family funeral in VA early June 2026. Services were 10min away from the Best Western Inn Plus Glen Allen. The stay was pleasant. I enjoyes the staff and I will stay again if I come back in Aug. 2026.

Family_with_children

8/10

Excellent

10 Jun 2026

Marvin Glenn

The staff were great, especially the friendly man who maintains the great breakfast area. However, we did have some issues. Some outlets in the room didn’t work, the TV system was confusing to use, the hairdryer was melted, not enough towels, no shampoo. All in all, the stay had minor issues and the staff was welcoming and great.

Family_with_children

2/10

Poor

09 Jun 2026

Bilal

Clean the room

8/10

Excellent

08 Jun 2026

Shanell

The hotel was nice for the price.

Partner

8/10

Excellent

08 Jun 2026

Lincoln

Nice place to go to

2/10

Poor

06 Jun 2026

David

I booked the room through Hotels.com just after midnight
and at check in. 10 minutes later, the desk attendant informed me that the room was reserved for the following day because the hotel was still working on the previous days books.

He was unempathetic that I had just spent money on a room that didnt exist and offered no apology or help.

Hotels.com was also no help even though I called them immediately to ask for a refund as the CSR said they would hear from someone within 72 hrs but he could not authorize a refund.

Worst experience I ve ever had with both a hotel and the website!

Self

10/10

Exceptional

05 Jun 2026

Carolyn

Our room was very clean and well maintained.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

John

The Best Western person (Keith is his name) managing the breakfast process and area was outstanding. He does a phenomenal job and is a \"behavior\" model for all Best Western employees. I will stay at this property again because of this impressive person.

8/10

Excellent

02 Jun 2026

James

For what I paid it was good. May have been renovated recently. Staff were friendly, breakfast was basic, room clean, and parking lot a bit sketchy.
I'd stay again for under $100

Partner

4/10

Poor

01 Jun 2026

Laura

Not the cleanest, but not the worst. Found a small roach in the bathroom. Halls a tad smoky smelling. It was cheap and I got some sleep so it is what it is.

Partner

10/10

Exceptional

01 Jun 2026

Dyron

I can't speak for anybody else or any other review, but I'm speaking for the review that I personally had the one night that I stayed there. I had a good stay at this hotel and experienced no issues during my visit. The hotel was clean, well-maintained, and had a quiet atmosphere, which made for a relaxing and comfortable stay.

The bed was very comfortable, and I was able to get a good night’s sleep which always isn't the case. I also appreciated the breakfast options, which offered quality, small choices and made it easy to start the day. The room and common areas were clean, and everything was in good condition.

Another highlight was the reasonable pricing. I felt that the hotel offered excellent value for the cost, especially considering the cleanliness, comfort, and amenities provided.

Overall, my stay was pleasant from start to finish. I had no problems or complaints, and I would definitely stay here again in the future. Highly recommended for anyone looking for a clean, comfortable, quiet, and affordable place to stay.

Self

10/10

Exceptional

30 May 2026

Donald

Spacious, quiet and clean room. The door need adjustment so it will close completely but other that that we will come back to this place.

Partner

6/10

Pleasant

30 May 2026

Keith

The staff were was very friendly and helpful. Beyond that, the place was mediocre. The worst part was the pool. Very dirty, the only pool chair was too damaged to sit in, the shrubs were dead, and there were no towels. The room was mostly clean and comfortable, but the toilet had a leak and there were some minor cosmetic issues. No hair dryer. Breakfast was better than expected, with actual hot food. Better than my last two hotels, at least. Next time I’ll pay a little more for a (hopefully) better property.

Family_with_children

2/10

Poor

30 May 2026

Bonnye

It was of no help made rev 30 before arrived said no room today your res is for tommrow , oh I made a mistake, no help got charge for 2 nites . I can't help you call corporate cancel did . Still got charges 2 nites

Partner

10/10

Exceptional

29 May 2026

Aldwin Jasper

This hotel is impressive. I am thoroughly impressed. The staff rendered outstanding service. 👏

Friends

2/10

Poor

28 May 2026

Bonnye

Made reservation 30 min away from gas station. Arrived ,no room, oh here is my res. Its for tommrow holiday forgive my mistake. Hotel would not change it ,canceled it as told txt to both hotel an hotels.com mistakenly made wrong date, 30 min ago . Neither would help. Got charges for both days. Human kind no not at all.

Partner

10/10

Exceptional

28 May 2026

Ashleigh

I had a wonderful stay at this hotel and what truly made the experience stand out was the incredible staff. From the moment I checked in, everyone was genuinely warm, welcoming, and personable. They went out of their way to make me feel comfortable and valued—not just like a guest, but like someone they truly cared about.
Every interaction felt personal and sincere. Whether it was helpful recommendations, quick assistance, or just friendly conversation, the team consistently exceeded expectations. It’s rare to find that level of hospitality these days, and it made a lasting impression.
The hotel itself was clean, comfortable, and well-maintained, but it’s really the staff that made this stay exceptional. I would absolutely choose to stay here again and highly recommend it to anyone looking for a place where you’re treated with kindness and genuine care.

Self

8/10

Excellent

27 May 2026

Jane

Hotel and rooms clean. Not the most modern of bathroom, but it was clean and had plenty of supplies. The Staff were helpful upon check in, check out and inbetween.
Breakfast was pretty good. It would have been nice to have some yogurt at breakfast. The rest of the food was ample. There was plenty of lit parking.

8/10

Excellent

22 May 2026

Kelsey

The only thing I didn’t like was the bed. It wasn’t comfortable, very firm.

Partner

10/10

Exceptional

22 May 2026

Kaitlyn

They trick you into paying a 100 dollar deposit when it's nowhere on the site and the lady didn't say anything about it until I had paid for everything else go figure then they kept the deposit go figure agin

Partner

10/10

Exceptional

20 May 2026

Brian

My room was large, clean and comfortable. The room had a large TV and nice seating. I travel several times a month, and this hotel was significantly nicer than most others at about the same price point. I will stay again!

6/10

Pleasant

18 May 2026

John

Bathroom door was sprung and would not close properly, and there was a hole in the wall. Carpets were stained and the floor was not well vacuumed. Staff was very friendly and the breakfast was good though.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Lawrence

Friendly staff clean rooms

10/10

Exceptional

13 May 2026

Ricky

Great breakfast Safe parking

Self

10/10

Exceptional

12 May 2026

Lawrence

Clean room hot breakfast friendly staff

Self

10/10

Exceptional

11 May 2026

Joseph

We enjoyed our stay.

10/10

Exceptional

11 May 2026

Aubrey

Love them y'all amazing 😻 thank you 💋

10/10

Exceptional

11 May 2026

Jaroslaw

great and very clean hotel.

10/10

Exceptional

11 May 2026

Cynthia

Room was great pool was terrible, dirty pool and broken chairs. Loved the water bottle filler in lobby

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Khanh

Great location to Henrico Sport Center. Big room, clean compare to other hotels around the area, however, the tv quality is not good so could not use it during our stay. We booked the room with the kitchenette, but except the sink and the electric stove, nothing else is provided. You would need to bring your own stuff to use. We did not know that, so it is one star less from us. Breakfast hour is good, 6:30am-9:30am. We did not try it since our daughter schedule was so early in the morning. Overall, will stay again for another tournament due to the convenience.

Family

10/10

Exceptional

10 May 2026

Abiola

The staffs were amazing. The hot and cold breakfast was good + fresh yogurt. The room was spacious, neat and very clean.The bathroom was amazing too. It's a pity i wanted to book another stay for May 23rd-25th but the hotel was fully booked. Our stay was very pleasant. I will recommend the hotel.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Lawrence

Breakfast fresh staff friendly

Self

6/10

Pleasant

09 May 2026

michael

While the room wasn't dirty, it didn't feel overly clean, either. My biggest complaint about the room is with the lighting. I can't imagine how the design for a room with a few, dim spotlights could ever be approved. The room definitely had a gloomy feeling to it.
The tv had two remotes and we couldn't figure out how to turn on local programming. The desk receptionist did come to our room to show us how to get what we wanted. That was nice, although written instructions in the room would have helped.

Pet

10/10

Exceptional

05 May 2026

Sherri

Breakfast was awesome

10/10

Exceptional

05 May 2026

Dana

Clean room! Not sound proof but it wasn't really a big deal to me. Stayed for one night. Breakfast was decent.

10/10

Exceptional

03 May 2026

Megan

Room and facility were clean. Staff was polite but made me wait a while as he ran outside for something. Bed was comfortable and it was quiet - bathroom was clean and water was hot. I didn’t check anything out around the hotel because I was just really needing a place to sleep in the middle of my ride. Breakfast was typical muffins, cereal etc. not many options and they started cleaning it up before it was supposed to be over. Overall great experience. Really minimal complaints and no reason that I wouldn’t stay here again.

Self

10/10

Exceptional

01 May 2026

ABRIL

.

Pet

8/10

Excellent

01 May 2026

Nicole

Parking was easy, it was in a convenient location for us and breakfast was pretty standard.

Partner

6/10

Pleasant

29 Apr 2026

Patricia

No bar soap in our hotel room. The bathroom door wouldn’t shut all the way.

6/10

Pleasant

28 Apr 2026

LAWANDA

Hotel was very clean and staff was friendly.

Family_with_children

10/10

Exceptional

27 Apr 2026

James

We were allowed to check in early and the front desk woman checked our room to make sure everything was ready. They cleaned the room every day we stayed (rare these days!), and had a hearty breakfast ready each morning. The room temp. was perfect!

Partner

10/10

Exceptional

26 Apr 2026

Carley

Check-in staff was polite and courteous and very helpful. When we entered our room it was clean and did not have any funky smells. At checkout it was just as quick of a speedy and painless of a process.

Partner

10/10

Exceptional

26 Apr 2026

Rolanda

The stay here was good I don't have any complaints

Family_with_children

8/10

Excellent

26 Apr 2026

Tina

The property and room were very good for the relatively low cost of the property. The one downside was the breakfast was not very good. But overall, when driving from Florida to New Jersey with our cats, I would definitely stay here again.

6/10

Pleasant

26 Apr 2026

Frederic B.

Mattress needed replacing. Breakfast not attended to.

Partner

10/10

Exceptional

25 Apr 2026

Andrew

Fine for a one night stop

8/10

Excellent

25 Apr 2026

Anthony

Staff were all very friendly and courteous. Rooms were spacious and comfortable. Beds were comfortable and the blankets and sheets were soft.
My only complaint is that the elevator was hot and stuffy.
If I could make one recommendation it would be to have some sort of seating and butt container out front for smokers.

6/10

Pleasant

23 Apr 2026

Selwyn

Breakfast was terrible, don’t bother booking for included breakfast… not worth it

Family_with_children

10/10

Exceptional

23 Apr 2026

Jennifer

This hotel was a gem. Room was GREAT. Tons of room and we had 4 people. Front desk was fantastic. Keith in the morning ran a great breakfast. Had a wonderful stay and would 💯 go back

Family_with_children

10/10

Exceptional

19 Apr 2026

Melvin L

Breakfast was fine, as is a reasonable hotel. Staff, Keith, was exceptional.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

ahmet

Best of hotel in the city

Self

10/10

Exceptional

17 Apr 2026

Keiona

I had an awesome stay! Room was clean, staff were friendly and it’s affordable. You can’t go wrong here!

Friends_and_family Friends

4/10

Poor

10 Apr 2026

Kristin

Too many fire alarms. My 5 year old thought there would be a fire in the night.

Family_with_children

6/10

Pleasant

04 Apr 2026

Nilesh

Everything was okay.
Some of the lights were fused.
Shower head need to be fixed.
Closet door has a hole, I think damaged by the security latch because it’s very close to entrance door.
Mainly carpet was filthy.

Family

2/10

Poor

02 Apr 2026

David

I booked a reservation through Hotels.com but mistakenly selected the wrong date (4/1 instead of 3/31). We realized the error when my technician attempted to check in. The reservation had been made only about four hours prior to his arrival. When we contacted the front desk to request a correction, the clerk refused to accommodate the change, stating that 24 hours’ notice was required. Meanwhile, Hotels.com spent over 45 minutes attempting to call the front desk, but no one answered. During this time, my technician remained in the lobby for over an hour, waiting in uncomfortable conditions while I coordinated with Hotels.com. He also requested the name of the general manager and the best time to contact him/her but was only handed a business card with the phone number highlighted. The front desk clerk refused to provide the GM’s name or indicate the best time to reach them. At one point, the clerk disappeared entirely and stopped answering calls, only returning when another guest arrived to check in. Ultimately, we were forced to abandon the reservation and book another stay for my technician for the correct night (3/31). This experience was extremely frustrating and unprofessional, and based on this incident, I will not be booking with this hotel brand again in the future.

I would appreciate a response regarding this matter.

Business

10/10

Exceptional

02 Apr 2026

Marco

My second stay here, no major updates, everything is peachy perfect. The room looked like everything was brand new. Staff courteous and made me feel welcome.

8/10

Excellent

30 Mar 2026

John

No quick one-night stay…

Partner