Name: Best Western Plus Executive Hotel
Address: 7007 W Broad Street, Richmond, 23294, US

4/10

Poor

20 Jul 2026

william

Bathroom tub wouldn’t drain.
No one could take a shower in the morning.
Place smelled like smoke. Cleanliness was sub par.

Family_with_children

6/10

Pleasant

20 Jul 2026

Mark

There was no soap in the shower.

Self

4/10

Poor

20 Jul 2026

Glenda

Threadbare sheets. Microwave tray didn’t fit the oven. Refrigerator barely kept food cold. Gritty floor. Electrical outlets traded turns working, creating big surprises when you discover that your devices didn’t charge overnight. No regular room cleaning schedule. If you don’t explicitly tell them to clean your room, they won’t do it.

6/10

Pleasant

19 Jul 2026

Robert

Vous m avez charger 30$ de plus pour la chambre que l hôtel exigeait pour la location d une chambre pour la nuit dont plus jamais je vous ferai confiance

Partner

4/10

Poor

18 Jul 2026

kristen

It was ok for a quick stay but not very clean.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Gemma

I stopped by another hotel to ask directions to this place. I stayed for one night only. The place was okay. The coffeemaker was not plugged and the visible outlet was in the sink area. Btw, only decaffeinated coffee was provided (no cream/sugar). It was an okay stay.

8/10

Excellent

15 Jul 2026

Keybriona

Good place.

Partner

6/10

Pleasant

14 Jul 2026

Justin

Ok for the price. Room was fine but bathroom very small. A/C unit very loud and made it hard to sleep. Liked having a microwave and refrigerator. The elevators were very dirty for some reason.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Kamilah

I've stayed here 3x, rooms are clean, air conditioning is great, and staff were very helpful. I did not use any of the amenities such as the pool or breakfast.

Self

10/10

Exceptional

12 Jul 2026

Kecia

Clean, comfortable beds, staff very respectful,

Family_with_children

2/10

Poor

12 Jul 2026

Raddy

The room was dirty, and there was mold/mildew. The air conditioning barely cooled the room. The staff was not helpful at all. No house keeping on the weekends, when I went to the front desk to ask for clean towels they gave me 2 towels for 4 people and told me I need to return my dirty towels to the lobby. Would not recommend.

Family_with_children

2/10

Poor

11 Jul 2026

Diana

Disgusting

Partner

10/10

Exceptional

08 Jul 2026

Rodora C

Nice and clean!

Family

6/10

Pleasant

06 Jul 2026

Nahil

Very good breakfast. Nice 24 hour free coffee machine.
Tissue paper and toilet paper in the rooms was so cheap and of poorest quality - cheap job.
The elevator was smelling of diesel fuel.
The lady on night shift needs to be more friendly and smiling and welcoming rather than robotic. A robot would do a better job than your night staff.
Overall good but these few irritants if improved would drastically improve your rating.
Also no room cleaning for the entire weekend ??

Self

6/10

Pleasant

06 Jul 2026

Lauren

The elevator smells like a NYC subway and only one of them were functional. The first room we got the AC was broken. The second room was fine, just had some shotty repairs (ie there was some of the molding on the bathroom doorframe that might have rotted out but instead of replacing the molding they just shoved some wood putty or caulk in it to kind of hide it and then painted over it). The breakfast experience was horrendous. I went at 9:15, which apparently is what everyone else in the hotel decided to do and there was not enough food. The pancake machine wasn’t working, there were no biscuits for the gravy, the sausages ran out and the attendant was trying to make more food, but only made one tray of eggs and with how many people were waiting (or coming in, seeing there was no food so they left) it just wasn’t nearly enough to keep up with the demand.

Partner

10/10

Exceptional

05 Jul 2026

Tinhvan

AC was very good. Clean room. Very busy when we were there. There were lots of construction workers...must be the nice hor breakfast. There were plenty of biscuits with gravy, scrambled eggs, sausage, cereal, pancakes, toast, English muffins, and condiments.

Family_with_children

6/10

Pleasant

05 Jul 2026

Bruce

The air conditioner was very loud and the paint was peeling in the shower. It looks like they have tried to rehab the place but they didn't do a very good job. However, for the price I can't complain too much.

Self

10/10

Exceptional

05 Jul 2026

Asim

Overall it was very nice

10/10

Exceptional

05 Jul 2026

Antonio

Clean room easy check in. First room ac broke but the front desk moved us

2/10

Poor

04 Jul 2026

KRISHNA KIRAN KUMAR

Not clean , ants in rooms , loud noise of AC

Family_with_children

10/10

Exceptional

02 Jul 2026

Barbara

My room was clean and nice, the breakfast was good, and the price was good, but because I will be staying a lot, I wish you offered a government rate.

Self

10/10

Exceptional

29 Jun 2026

Deon

Great stay

Friends

2/10

Poor

29 Jun 2026

Gladys

I need my money back i never stay there

2/10

Poor

29 Jun 2026

Roy

The place was as outdated and nasty as a third world infested campground.. the elevator was nasty and had a bad odor. I book 3 nights however I would not stay I check out the first night… I would not recommend this place to even a homeless people. I think I now having flashbacks from the filthy outdated condition of this place

Self

2/10

Poor

27 Jun 2026

Candace

We had ants crawling all over our room. Thankfully we only stayed one night but it was uncomfortable trying to sleep not knowing if you would wake up to ants crawling on you. We were not offered anything when we reported it to the people at the front desk.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Mark

The room was quiet, clean, and up to date. The AC unit was functioning but it was broken exposing sharp edges and dirty interior. The refrigerator leaked water with each defrosting cycle. The breakfast buffet was typical but they struggled to keep all the stations operating.

Partner

2/10

Poor

24 Jun 2026

Andrea

The room had mold in the window and mouse poop behind the beds. The flooring in the room was coming up which made me trip. The flooring in the hallways we gross with crumbs. Only one elevator worked and it was disgusting on the inside. The free breakfast was inedible.

Self

2/10

Poor

19 Jun 2026

Chyna

Room wasn’t clean at all, bugs in the bed me and my girlfriend slept in the couch bad experience. I would never recommended that place to no one.

Partner

6/10

Pleasant

18 Jun 2026

Christian

The Air conditioning system could've been better.

Self

10/10

Exceptional

17 Jun 2026

Regina

Great stay!!

Family_with_children

8/10

Excellent

17 Jun 2026

Leslie

The staff are very helpful and accommodating. The breakfast wasn't what I expected as I have stayed at other Best Westerns in the area and this one left me unimpressed. It was unfortunate that only one elevator was working during my stay which made waiting sometimes take longer than necessary. But my room was clean and comfortable, and I was able to get a good night sleep - the bed was comfortable and the A/C was great.

Family

10/10

Exceptional

15 Jun 2026

Derek

Clean and spacious room.

2/10

Poor

14 Jun 2026

Kimberly

The facility was very dirty and only one elevator worked. The elevator had nothing posted about the last inspection. The facility was very outdated and the parking lot was also littered with trash. I would not recommend this hotel.

Family_with_children

10/10

Exceptional

10 Jun 2026

Kyle

Clean, good price, nice staff, solid breakfast.

Self

2/10

Poor

06 Jun 2026

Elizabeth

I don’t normally leave complaints or negative reviews, but I couldn’t let others book here without knowing what they’re getting into.

The property was extremely dirty. The floors in my room appeared not to have been washed before I checked in, and the elevator had trash and debris on the floor throughout my entire stay. The lobby also had a persistent funky odor.

My room was disappointing. The furniture was stained, the bed was uncomfortable, and the overall cleanliness left a lot to be desired. I don’t mind an older or outdated hotel, especially at a bargain price point, but cleanliness is a basic expectation, and this property fell short.

Housekeeping never serviced my room during my stay. The towels were flimsy and barely usable, and there was no soap in the shower. The only positive was that the hand soap was actually quite nice.

The complimentary breakfast was okay—nothing special, but adequate.

Even for a budget hotel, this experience was disappointing. I would not stay here again.

Self

2/10

Poor

06 Jun 2026

John

I double booked the room and they wouldn't help me change the date, so I'm giving them a poor review. The staff was unhelpful. Overall, the place was average, with a better than average breakfast bar, but I'm still very unhappy about having to eat the other booking.

6/10

Pleasant

05 Jun 2026

Luis Manuel

The room was clean. The staff were very polite and helpful. Breakfast good and enough.
Air conditioning not working, the main control didn't work. We discovered that moving the air conditioning cable it started and moving it to another side it stopped, so that way we could use it. No temperature was able to change.
The mini bar was out of order, although it was connected and light inside, it never started at any cooler level.
We stayed 7 nights, from Thursday to Wednesday, and ONLY 1 day we got the cleaning service, as we requested it in advance for it was scheduled when we would be already checked out.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

GREGORY

Room was great! Front staff evening shift was amazing. Morning person didnt once acknowledged me as I checked out. He was the same person who said my room wasn't ready 30 mins before checking in. I understand time frames.

Partner

2/10

Poor

02 Jun 2026

Eleanor Kate

This is honestly one of the nastiest hotels I have ever stayed in and i have stayed in some CHEAPPPP hotels. My first room had no ac, and black mold all over the bathroom. Then I got moved and the next room the toilet didn’t even work. The carpets in the hallway are disgusting and the laminate flooring in the rooms is peeling. I never usually complain but I was here for my best friends funeral and it was already a trying time just to be left in the nastiest hotel in Virginia.

8/10

Excellent

01 Jun 2026

Roger

The room was pretty clean, but was lacking a shower curtain which we had to call down for. The lack of some sort of blanket or comforter was a bit off-putting for sleep as well. I also think that there their breakfast area was wanting in space.

Family_with_children

6/10

Pleasant

01 Jun 2026

Vera

Not cheap, but not too expensive. Okay for one night.

Partner

4/10

Poor

30 May 2026

FRANCES

The room and the bathroom had an odor to it housekeeping the beds were supposed to be queens, but they didn’t feel like they were didn’t look like they were queens more like they look like they were full-size beds the mirror was cracked on the bottom corner all in all mostly the snow and the hotel and then no housekeeping every time we need towels or toilet paper, we have to go to the desk to get it

Family_with_children

6/10

Pleasant

26 May 2026

Denise

X

6/10

Pleasant

26 May 2026

MAHLON W

Breakfast was somewhat desirable! The eggs were watered down and the biscuits were old and dry! I could have walked to Burger King for a better breakfast than that.

Self

6/10

Pleasant

25 May 2026

Amanda

Mediocre at best. The property was pretty run down but the rooms were decent.

6/10

Pleasant

25 May 2026

Michael

Staff seemed mostly disinterested and room cleanliness was not great. Area around hotel was not pleasant.

Self

6/10

Pleasant

24 May 2026

Jeffrey

Bed was comfortable, room was clean, shower was hot and breakfast was good. Only complaints we had was the walls are super thin. You hear everything. Unfortunately we had to say something at 12am when the screaming got worse but front desk was very helpful. The ac worked but was never a constant air flow. It was overall a good stay for the night.

Partner

10/10

Exceptional

23 May 2026

Sanjana

Clean and comfortable rooms. Staff very courteous and helpful. Breakfast was very nice and filling.

Friends_and_family Family

8/10

Excellent

19 May 2026

Deborah

Breakfast was not good. Sausage was like rubber. I wasn't sure it was real meat.Cold cereal was bland. I only tried it 1 day. I had to gi out and purchase Breakfast.

Self

2/10

Poor

19 May 2026

Mawufemor

It was bad

2/10

Poor

14 May 2026

Rebecca

We booked three rooms. Upon arrival, one room was fine; the air conditioning in one room didn’t work, and the door to the third room was unlocked and open with the room smelling like marijuana. The manager was unable to move into other rooms or another best western property, so we booked rooms at the embassy suites across the parking lot and checked out. Lots of hassle and stress on college graduation weekend!

Family

4/10

Poor

13 May 2026

Christopher

If you just need a bed and are passing through, I guess it's fine. Skip the breakfast, not edible.

Self

4/10

Poor

11 May 2026

Deborah

Parking was Ok.

Family

2/10

Poor

11 May 2026

Claudia

From the moment you walk in, you can tell this is not a clean hotel. The elevator was constantly dirty and had a bad smell, which already gives a terrible first impression.

After showering, we walked barefoot for just a couple of minutes and had to wash our feet again because of how dirty the floor was.

When it was time to sleep, it got even worse: the sheets smelled bad, the bed was completely sunken on both sides, and the pillows were awful and very uncomfortable. On top of that, there was noise all night, making it impossible to get proper rest.

To make things worse, they don’t provide room cleaning from Thursday to Sunday, and if you need towels, you have to go get them yourself.

I definitely do not recommend this hotel at all.

Family

2/10

Poor

11 May 2026

Jessica

Checked in and clearly had to have been given the most jankiest room there was @ the hotel and ended up checking out early - Expedia called property for my refund and the property refused to give it to me. Didn’t matter they checked me into a room with ZERO air and an a/c unit that was sparking if anything was moved near it. Do not waste your time!!

Self

2/10

Poor

10 May 2026

Brenda

Parking was fine. I didn't eat breakfast

Family

4/10

Poor

10 May 2026

Lawrence

Breakfast hot staff friendly

Self

6/10

Pleasant

09 May 2026

Michael

Homeless man in cafe area

Friends_and_family Family

10/10

Exceptional

05 May 2026

Carlos

👌

Business Friends

4/10

Poor

03 May 2026

Mercedes

First they gave me a room with someone. Secondly I paid for a non smoking room and the room smelled like cigarettes. Then finally they put in a handicap room which I didn't pay for...I was so upset.

6/10

Pleasant

02 May 2026

Kimberly

The room seemed very dirty. It’s as if housekeeping came in, changed sheets, dusted the main spots, and rinsed the bathroom and sink. The linoleum floor had visible spots that were sticky, the corners of the room seemed untouched, and the bathtub could have used a real scrub.

10/10

Exceptional

01 May 2026

Beverly

Receptionist very helpful

Self

8/10

Excellent

30 Apr 2026

Max

Not very clean elevator. Couldn't turn ac down so just shut it off to reduce noise.

Partner

6/10

Pleasant

27 Apr 2026

Teri

Breakfast was good, room layout, was terrible.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Tabatha

The room wasn’t cleaned at all the whole time we were there we were rationed towels only given 2 even though I booked a room for 3 people not once did they ever come in and atleast empty trash and refill toilet paper never have I stayed at a hotel where you had to go down and ask for clean towels and empty your own waste baskets

Family

8/10

Excellent

25 Apr 2026

Carol

Friendly and courteous staff. Clean property. Comfortable rooms.

8/10

Excellent

24 Apr 2026

Jessica

The bathroom could've been cleaner, there was a stain on the first sheet of toilet paper and some strange smudges on the toilet seat. Otherwise it was a pretty average hotel room for the price.

Friends_and_family Friends

6/10

Pleasant

24 Apr 2026

Rosalyn

Breakfast was hot & ready..room was clean, tho not enough towels

Partner

2/10

Poor

22 Apr 2026

John

Property was dirty and run down.

Family_with_children

10/10

Exceptional

22 Apr 2026

Melissa

Not sure why it only got a 3.9. The place was great. Staff was nice, the room was clean and comfortable

Family_with_children

2/10

Poor

20 Apr 2026

Debra

The hotel phone in my room had no wires to connect the phone. We had no phone and if any emergency, thank god I had my cell phone.
Then we had no towels and the staff asked me to “bring down the dirty towels for them to wash”. Unbelievable. This happened twice with (no clean towels).

Family_with_children

6/10

Pleasant

20 Apr 2026

Heather

The 3 nights we stayed they never came to clean our room, there was no vent in the bathroom

Friends_and_family Family

4/10

Poor

18 Apr 2026

Paula

Refrigerator wasn't on.
Black out shade didn't work.
No privacy do not disturb hangers.
Dirty bathroom.
Coffee tasted medicinal. Awful.
Do not recommend.

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

SADATH HUSSAIN

Room was clean but it’s old need some renovation.
Staff at front desk was okay
Wifi is good
Breakfast was okay, mostly unhealthy food. Lot of sugary food.

Family_with_children

6/10

Pleasant

14 Apr 2026

John

A bit run down but ok for the price paid.

Friends

8/10

Excellent

12 Apr 2026

sathiesh

Break fast was good. Parking was convenient. Staff was friendly and room was neat.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Carlos

Not good

Friends

10/10

Exceptional

10 Apr 2026

Chidiebere

Breakfast is good. Parking is safe.

Family_with_children

2/10

Poor

09 Apr 2026

Lucille

We found mold in three areas within the room. I took pictures of it. Pointed it out the next morning at checkout but the person on staff dud not seem bothered by it and we left. We just

8/10

Excellent

08 Apr 2026

Rob

Yes

Business

10/10

Exceptional

07 Apr 2026

Jason

Clean room easy parking.

8/10

Excellent

05 Apr 2026

Cheryl

Breakfast was decent. Elevators a little slow. WiFi movies could have been better. Front desk service was friendly. Location was good. Hallway smelled a little stale but otherwise budget friendly. Beds were clean and comfortable.

6/10

Pleasant

04 Apr 2026

Aneta

The rooms are clean. Everything else needs updating and cleaning. The breakfast was not good.

Family_with_children

2/10

Poor

04 Apr 2026

Shira

The hotel staff upon arrival were not friendly. Hotel seemed very dirty. Trash cans outside and in lobby were full. The room felt dirty and smelled of a strong smell. The bathroom floor was dirty and some mold in shower. The hallway outside of our room smelled like cigarettes but we were on a non smoking room. Overall would not recommend. This hotel needs a complete renovation.

2/10

Poor

04 Apr 2026

Ciara

Would not recommend or stay here again.

Family_with_children

6/10

Pleasant

03 Apr 2026

Robert

Only one elevator worked in building, waiting for elevator took 5-7minutes every trip.
Breakfast area was open 6:30-9:30; but the staff stopped replenishing food at 8:50, both mornings. By 9:10 no bagels, bread, pancake mix, eggs, sausage or fruit was available.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Tanya

Stood 3 nights. Room was clean. Bed comfy. Nice quiet hotel. Staff was nice. Only negative thing was only 1 elevator working so it was long waiting period to get on the elevator.

Partner

4/10

Poor

02 Apr 2026

Andres

The air condition was broken. Plus I found a few insect in the room.

Self

4/10

Poor

30 Mar 2026

Paul

You can’t find a please, thank you, or a clean towel in this place. Hand towels in the room had stains on them, metal lamps rusted, human hairballs, and sheet rock dust on the floor from a wall scrape as further proof that they BARELY clean the floors in between stays. I left a jacket in the room called back four hours after check out and they ‘threw it out’ already.
I would say if you get what you pay for, but this was closely priced to other hotels. I’ve stayed at in the area and definitely on the bottom of

4/10

Poor

30 Mar 2026

Sami

Room was filthy....the floors have not been cleaned in who knows how long. I went to shower, put on fresh socks and they turned black after walking around for even a second. The toliet paper roll was falling off of the wall in the bathroom. The sink had finger prints all over it. The reviews seemed back and forth, I won't be coming back.

Self

2/10

Poor

29 Mar 2026

April

Room was in terrible condition. Floors were ripped up, paint was peeling off the walls, tried to get towels and they told me they had none. No one was ever at the front desk or answering the phone. They also don’t offer housekeeping on the weekends. Our toilet stopped working and instead of coming to fix it they handed my husband a plunger and told him to try that. Do not recommend this hotel.

Family_with_children

6/10

Pleasant

29 Mar 2026

colleen

Area is safe, hotel was OK. Definitely an old property that they have put some effort into such as new floors and furniture, but old stained carpets i the hall. Only 1 working elevator which was extremely slow. Gym did not require a key card for entry, so young children were coming in and playing on the machines without any supervision. Limited breakfast options. Peeling paint in the bathroom and pink mildew on the shower head.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Paul

Location was Ok
Hotel is dated not up to the standards of Hamptons or Holiday Inns Express hotels.

Partner

4/10

Poor

26 Mar 2026

Jeanette

Breakfast selection was poor. Ac was great

Family_with_children

4/10

Poor

23 Mar 2026

Taeko

Unfortunately, we found a dead bug on the bed.

Family_with_children

10/10

Exceptional

23 Mar 2026

Sheila

Friendly staff room just as described nice pillows, and the breakfast was great

6/10

Pleasant

23 Mar 2026

James

Pictures made the property look better than what it was.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Gayle A

I saw the washer and dryer near my room but didn't need it. The room was clean.

Partner

2/10

Poor

22 Mar 2026

Carrie

I had no hot water until the morning that i checked out of the hotel. I checked out a day early it was so bad. Also, my bed had crumbs in it like someone was eating in it.

Family

8/10

Excellent

22 Mar 2026

Aydehn

Idk