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Holiday Inn Express Richmond - Midtown By IHG

Richmond - VA · United States

2000 Staples Mill RdView location

8.2/10Excellent1,003 Reviews
Cleanliness8.6/108.6
Service8.8/108.8
Comfort8.6/108.6
Condition8.4/108.4
Amenities8.4/108.4
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express Richmond - Midtown By IHG

Newly Renovated Hotel in Richmond MidtownWelcome to the newly renovated Holiday Inn Express Richmond Midtown. We are less than 3 miles from the University of Richmond and Virginia Commonwealth University and 5 miles from Downtown Richmond.

We welcome students and their families coming to visit the home of the Spiders and Rams, as well as business travelers. Top headquarters near our hotel include Anthem, Altria, and Kroger. Sports enthusiasts will appreciate our short distance to the Richmond Flying Squirrels stadium and the Redskins Training Center.

Other nearby attractions include Historic Monument Avenue, VMFA, Short Pump Town Center, and Kings Dominion. Our accommodations also offer free Wi-Fi, parking, and hot breakfast. Maintain your workout routine at our 24-hour fitness center or go for a swim in our outdoor seasonal pool.

Each room is equipped with a microwave, mini-refrigerator, Keurig, 55' TV, numerous plug outlets, and in-room safe.

Read more about this hotelShow less

When you stay at Holiday Inn Express Richmond - Midtown by IHG in Richmond, you'll be near the airport, within a 10-minute drive of Virginia Commonwealth University and University of Richmond.

This hotel is 9.8 mi (15.8 km) from Short Pump Town Center and 3.6 mi (5.8 km) from Broad Street. Make yourself at home in one of the 142 guestrooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed No alcohol served onsite LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • Alcohol is not served at this property.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Uncovered self parking fee: USD 7.00 per day
    • Uncovered extended parking fee: USD 42.00 per week
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Regal Short Pump 0.3 km / 0.2 mi
Shops at Willow Lawn 0.9 km / 0.6 mi
Topgolf 2 km / 1.2 mi
Colonial Shooting Academy 2.4 km / 1.5 mi
Monument Avenue 3.1 km / 1.9 mi
Arthur Ashe Monument 3.1 km / 1.9 mi
River City Roll 3.8 km / 2.4 mi
Children's Museum of Richmond 4.1 km / 2.5 mi
Agecroft Hall 4.1 km / 2.6 mi
Virginia House 4.1 km / 2.6 mi
Arthur Ashe Athletic Center 4.2 km / 2.6 mi
Science Museum of Virginia 4.2 km / 2.6 mi
Carytown 4.3 km / 2.6 mi
The Diamond 4.3 km / 2.6 mi
Virginia Museum of History & Culture 4.3 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 144
  • Number of floors (main building): 8
  • Double rooms: 81
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Car hireExtra charge
Show 23 more facilities & services
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staff
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BarExtra charge
  • Restaurant
  • Meeting room
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • Sun loungers
  • Parasols
  • Breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room KING SIZE BEDRoom • KING SIZE BEDROO.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    Room KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 27 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 27 m²DBL.2Q-NM
    DOUBLE TWO QUEEN BEDS NON SMOKINGPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BED • 1 Bedroom • 27 m²DBL.EJ-KG
    DOUBLE EXECUTIVE KING BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    DOUBLE EXECUTIVE KING BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 27 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    Room STANDARD

    Room photos

    1 photo

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 27 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Richmond - Midtown By IHG

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express Richmond - Midtown By IHG

8.2
Excellent
1,003 Reviews
Cleanliness
8.6 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.4 /10
Amenities
8.4 /10
100 reviews shown
4/10
Poor
04 Aug 2026
Tarshanique
Upon check in bathroom was dirty with a dirty shower curtain and staff unwilling to assist with the excuse of no knowledge of where the shower curtain was and housekeeping was off. Only stayed one night to get to the airport and checked out at 5am. The young man in the morning was polite and understanding. He was willing to assist and gave us the managers contact information. Will never stay at a holiday inn again
10/10
Exceptional
03 Aug 2026
Felisicia
The location is great!
10/10
Exceptional
01 Aug 2026
Anthony
Nice, safe, and clean place convenient to Broad Street and downtown. Only a 10 minute drive to VCU Hospital.
8/10
Excellent
30 Jul 2026
Lee
Everything was fine.
6/10
Pleasant
30 Jul 2026
Jessica
The hotel was okay, but we were disappointed that there was no pool. Also, the breakfast pictured includes omelets which were not available and pancakes (the machine was broken). Finally, we had to pay for parking in an area that seemed attached to a strip mall.
2/10
Poor
30 Jul 2026
Troy
Dates hotel. The pool is closed. They do NOT have that information clearly listed when booking.
8/10
Excellent
29 Jul 2026
Thomas
A good, comfortable place to stay. But the $7 dollar per night parking fee for the lot outside was unexpected and it was not mentioned in the chages noted in the confirmation receipt prior to my arrival (it should have been). A $14 surprise for my 2 night stay.

Other than that, it's a good place.
4/10
Poor
28 Jul 2026
amber
Hotel charges for parking despite being located in a suburban area with a large parking lot. Shower had sand and dirt on bottom of tub. AC in room was very noisy.
10/10
Exceptional
28 Jul 2026
Purandatt
Very nice hotel with easy access to major highways.
4/10
Poor
27 Jul 2026
Joe
They charged for parking even though my reservation stated “free parking as always”. Parking lot was nothing special and shared with a strip mall. Just a customer gouge in my opinion.

AC sounds like a jet engine. Had to turn volume up 2 levels to hear when on.

Walls paper thin. We could easily hear casual conversations in adjacent rooms. Vent in bathroom was a megaphone.

New place but would not stay here again.
10/10
Exceptional
26 Jul 2026
Patricia
Clean,breakfast better than average.
10/10
Exceptional
26 Jul 2026
Nicole
Stayed a few times at this hotel and the rooms are clean. Check-in is easy and accommodating to our late arrival. Staff is friendly and the hotel is right across from a little shopping mall and restaurants. Would recommend.
6/10
Pleasant
26 Jul 2026
Freeman
Clean room. Good service
8/10
Excellent
24 Jul 2026
Melody
Room and facilites were clean and the staff was great - helpful and efficient. Unfortunately some of the breakfast stations were not available which was disappointing. It was ridiculous to be charged for parking when the parking was in a general shopping center parking lot. If they really want to make $7 extra they should just make the room rate higher, that was just annoying.
6/10
Pleasant
24 Jul 2026
Katherine
Quality was about what I expected for the price, though still a mostly disappointing experience. Floors in the room were dirty- I had to rinse my feet in the shower several times as my soles kept getting covered in dirt. Bed was comfortable, but unfortunately the walls are thin- could hear kids playing and items dropping in the room next door and someone having a lengthy phone conversation in the hallway well after the hotel’s posted quiet hours. Breakfast was nothing special and slow to get restocked, but at least it was a convenient option.
6/10
Pleasant
23 Jul 2026
William
Don't get me wrong....the staff was wonderful, clean room and convenient location....but paper thin walls and struggles with heating and air conditioning. The breakfast was \"pretty good\".
6/10
Pleasant
21 Jul 2026
Adrian
Ok
8/10
Excellent
18 Jul 2026
Ernest
1) The hotel is 8 floors and had 2 elevators but for the 3 nights we were there I noticed both elevators operating only once and that was very late at night. Having to dedicate only one elevator for 8 floors caused some delays for all the hotel guests.
2) The pool was also obviously unmaintained and hadn't been used for years but wasn't an issue for us since we weren't there for the pool.
3) On the plus side, the fitness room was very good, the breakfast was always good, and the staff were attentive.
Partner
10/10
Exceptional
13 Jul 2026
Ellen
Clean room
Family
2/10
Poor
11 Jul 2026
Josh
Advertised for a pool and there was no pool
Family_with_children
10/10
Exceptional
10 Jul 2026
Natalie
.
Partner
10/10
Exceptional
07 Jul 2026
Amy
The HIE was a great experience! Everything was clean and very nice. The bed was super comfortable. I liked that there was no carpet on the floors - you could see how clean they were.
4/10
Poor
06 Jul 2026
Douglas
Property has been renovated, and the room was clean and fairly nice. Beds were comfortable. Elevators seem to be old - one was not working on check-in, and there were often lines to wait for elevators. Signs warned to limit elevator use to 5 passengers at once, so they must break down often. Biggest problem was thin walls and a large group of guests making noise from 3:30-6:30 AM. I could hear every word they said and all their loud laughter and slamming doors. The AC system can't be set to have the fan running continuously, so you can't shut out the noise. Finally, the hotel is charging $7/night for parking, even though it's a large lot that's shared with several other businesses.
Family
4/10
Poor
04 Jul 2026
nia
Room was for a great price. However, couch, desk, and bathroom had a layer of dirt on it. It looked as if it were quickly wiped but not truly cleaned. One of the two elevators were broken so with the high volume of people that were staying there this weekend, it was quite annoying and time consuming to get to the 7th floor. The entrance of the building is very odd, it seems like it is the back of the building. The staff were nice and helpful but the building honestly needs to be knocked down. Don't be fooled by the pictures, it is a very old building that has been neglected and all they did was slap new appliances and a well lit mirror on top of it. If you dont care about these things then its a perfect place but I will not be back and I am willing to spend the extra money to stay somewhere much better.
Family_with_children
2/10
Poor
03 Jul 2026
Joe
Our shower did not work; front desk said she will let someone know which didn't help us. She also stated their was a water pressure issue in the city yet we were not informed at check in. Our shower water had no issues coming out of the faucet but little water would come out of the shower. Our tv had issues connecting so we had limited channels. The pool was closed. The air conditioning unit was very loud and kept waking our kids up. In the main lobby, the men's restroom had no soap or toilet paper at 9:00 in the morning. The two ladies working the breakfast did their best to keep food circulating as it was very busy. This hotel is not with the price.
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
Phyllis
Was easy check
4/10
Poor
28 Jun 2026
Cheryl
I was there for 4 days. My room was not cleaned the entire time. When I mentioned it to the front desk they said they would put me on the list. Never happened. I had to ask the housekeeping staff for fresh towels, toilet paper, and garbage pan liners. The elevators broke down, the TV did not work, and the pool was closed. Don’t stay here.
Friends_and_family Friends
6/10
Pleasant
28 Jun 2026
Monica
Parking was easy. Staff at front desk was not very friendly. Made no effort to be polite. Elevevators broke while we were there so everyone had to use the stairs. Felt really bad for elderly people trying to climb 6 floors of stairs. Pics on website are VERY OUTDATED! Room and bathroom were clean so that was a positive.
Friends
10/10
Exceptional
17 Jun 2026
Robert
Great place, would go back there again
Self
4/10
Poor
15 Jun 2026
Yury
Don’t waste your time or money on this hotel. The rooms were not properly cleaned, and the property clearly needs pest control. Very disappointing experience.
Family_with_children
6/10
Pleasant
13 Jun 2026
Louis
The breakfast was excellent; however, the noise level was loud during the day because of remodeling being done. The check-in person was not helpful. Parking was excellent.
Partner
8/10
Excellent
11 Jun 2026
Patricia
Clean room; no coffee machine.
10/10
Exceptional
08 Jun 2026
Jenifer
Best Holiday Inn that I ever stayed at.
10/10
Exceptional
07 Jun 2026
Stacey
check in and breakfast
10/10
Exceptional
04 Jun 2026
Peter
.
10/10
Exceptional
01 Jun 2026
Malcolm
Was great, would stay again if at Richmond
6/10
Pleasant
30 May 2026
Pamela
Everything was okay. Staff was friendly. Hotel is a bit on the older side, but convenient for the location
Family
8/10
Excellent
25 May 2026
Shawn
Centrally located, convenient breakfast and parking. Elevators were not functioning properly and they charge for parking
Self
2/10
Poor
23 May 2026
Lee
Hidden parking fee was unnecessary
8/10
Excellent
23 May 2026
Ronnie
The hotel was pretty good. When I was there they never refreshed my hotel room. I was staying there for two nights and room service didn’t come in and refreshed my hotel room.
Self
10/10
Exceptional
22 May 2026
Jim
Had a great time, and staff was awesome. Checked into a room with a bunch of noise coming through the wall from the neighboring room. The folks at the front desk didn't hesitate to put me in a different room and everything was great. Breakfast was good, they have 24/7 coffee in the lobby, game room, and outdoor cornhole boards. Was a great experience all around
Friends_and_family Family
10/10
Exceptional
18 May 2026
Reba
Clean
Good breakfast

Room phone didn't work
Friends
10/10
Exceptional
17 May 2026
Ronald
Nice, clean hotel that I have stayed at many times in the past. NEW RULE....they charge 7 bucks a night to park your car now!
Self
8/10
Excellent
17 May 2026
Cleo
Had an amazing sleep! Bed super comfortable. Staff was friendly.
Family
10/10
Exceptional
16 May 2026
Tiffany
Everything felt very clean and new. Rooms were spacious and beds were very comfortable. Nice large fitness center and a most amazing game area with pool table, large tv's with bean bag chairs and other fun activities which I have never seen in a hotel before! Breakfast was very good with many options. Staff was very friendly and professional. Location is walkable to many places to eat and shop.
Friends_and_family Family
10/10
Exceptional
14 May 2026
Christo
A
8/10
Excellent
14 May 2026
marsha
Room phone didn't work
Friends
10/10
Exceptional
14 May 2026
Ruth
Wonderful staff and very comfortable beds.
Partner
10/10
Exceptional
12 May 2026
Joshua
Breakfast was good
8/10
Excellent
11 May 2026
Keondra
Not a bad stay at all. The room was clean, the staff was nice, ample parking, and a short walk to the Willow Lawn Shopping Center. Very quiet area at night. The walls in the room are paper thin though, so if you are a light sleeper, bring earplugs.
Self
8/10
Excellent
11 May 2026
Debi
The hotel was clean and tidy and the breakfast was expansive and tasty. They only offer \"do no disturb\" signs for door hangers but nothing to ask for a cleaning so our room wasn't cleaned the entire time despite our being away for most of the day each day.
6/10
Pleasant
09 May 2026
Victor
Plenty parking
Partner
8/10
Excellent
07 May 2026
Linda
Hotel was clean and looked nice. Beds are comfortable. Breakfast choices are good. Parking is easy. It is located on a busy road so be prepared for some traffic noise.
Friends_and_family Friends
10/10
Exceptional
06 May 2026
Cheryl
The hotel was clean and very quiet. Slept very well.
Friends_and_family Friends
6/10
Pleasant
06 May 2026
Charles
Sink stopper and bathroom outlet didn't work. Staff excellent. Very convenient location
Partner
10/10
Exceptional
04 May 2026
Teresa
Stay was great. Beds were comfortable. It was clean. Breakfast was great.
Friends_and_family Family
10/10
Exceptional
29 Apr 2026
Patricia
Convenient location is what drew us to the hotel late arrival. Check in was smooth and room comfortable. The manager Tracy is very kind and quickly took care of a little mixup. We will def be back.
Partner
10/10
Exceptional
29 Apr 2026
Myung
The front desk staff was kind and helpful.
Partner
8/10
Excellent
26 Apr 2026
Julie
Property seemed fairly new. Very clean. Breakfast had a good variety. Seemed to be in a very noisy neighborhood for barking dogs and traffic, even for early Sunday morning.
Partner
8/10
Excellent
26 Apr 2026
Sarah
We only stayed for one night and it wasn’t a bad experience.
Family
10/10
Exceptional
22 Apr 2026
Trent
Room was very clean and spacious. Staff was very courteous. The full breakfast was delicious.
Friends_and_family Family
10/10
Exceptional
18 Apr 2026
Kara
Very nice hotel. Free breakfast and nice lobby.
Friends
10/10
Exceptional
15 Apr 2026
Phyllis
Clean room, friendly staff
Partner
10/10
Exceptional
14 Apr 2026
Stephanie
the oatmeal and boiled eggs was perfect after my wiry in the gym! room was
meticulously clean
Self
10/10
Exceptional
13 Apr 2026
melanie
Room a little banged up and just pained over. But I always enjoy my stay. Would love if water was available in the lobby to fill water bottles
Self
6/10
Pleasant
12 Apr 2026
GRETCHEN
We chose this hotel due to its proximity to relatives we were visiting. The staff was competent, our room quiet and comfortable, and the breakfast was good (albeit lacking in healthy options). One hassle worth noting was one of the two elevators for the 8-story hotel was non-functional during our three night stay. This proved to be a major inconvenience at during the morning hours when guests were trying to get to breakfast, return from breakfast, and/or leave. Wait time for an elevator was ten minutes some mornings. My 70-year-old husband was able to get a luggage rack to our floor, but chose to use the stairs instead, which took three trips to the car. In my opinion, management should compensate guests. This hotel was also not ecologically-minded. There were no recycling bins and their kitchen used paper plates, plastic cutlery, and disposable cups. We will stay elsewhere in the future.
Partner
10/10
Exceptional
09 Apr 2026
judson
My new stopover location in Richmond. Great breakfast, very clean, comfortable rooms. Excellent location and value. Looking forward to staying there again!!
Partner
10/10
Exceptional
08 Apr 2026
Rachelle
Room was clean, front desk staff friendly, breakfast acceptable, have stayed here before when visiting the area.
Friends_and_family Family
6/10
Pleasant
01 Apr 2026
Danielle
Elevators constantly not working over and over
Partner
8/10
Excellent
30 Mar 2026
Marcia S
The room was clean and the staff was super friendly. But the noise from the other rooms was unbearable. We didn’t get much sleep and unfortunately even the staff couldn’t get them to quiet down.
6/10
Pleasant
22 Mar 2026
Veronica
Only one elevator was working and at times it took me around 5-8 minutes to get on! Elevator was packed and everyone was complaining. Frustrating especially since your rate for my stay was $350 which is pretty steep.
10/10
Exceptional
22 Mar 2026
Bennett
Clean and modern. Safe area. Close to restaurants and shops. Convenient drive to downtown. Only annoyance was one of the two elevators being out of service.
Family_with_children
10/10
Exceptional
18 Mar 2026
Sandra
Clean room, courteous staff, good breakfast
2/10
Poor
18 Mar 2026
Luis
Twice room was not cleaned. Staff overall were not helpful. Manager seemed unconcerned about elevator not working.
8/10
Excellent
08 Mar 2026
Linda
Shops nearby within walking distant.
Partner
10/10
Exceptional
02 Mar 2026
Theresa
We love staying here because it is close to anywhere we want to go!
Partner
10/10
Exceptional
23 Feb 2026
Rebecca
Great staff, nice rooms, delicious food
Leisure Family_with_children
6/10
Pleasant
18 Feb 2026
Judith
YES
Partner
10/10
Exceptional
18 Feb 2026
Diana P
Clean hotel and quiet - thank you for a restful night and delicious breakfast!
10/10
Exceptional
16 Feb 2026
Ryan
Everything was awesome! We stayed here for 1 night to enjoy the time in Richmond for my daughter’s 9th birthday. Staff was great especially Nichole, one of the front door employees. She was awesome and very helpful especially when she found out it was my daughters birthday!
Friends_and_family Family
8/10
Excellent
16 Feb 2026
Brenda
The room was a good size, fairly clean but had tape on the floor. Not sure what that was about. Breakfast was fair.
Leisure Family
2/10
Poor
08 Feb 2026
Scott
I was unable to make my trip and did not stay.
10/10
Exceptional
07 Feb 2026
Lisa
Friendly people clean room beautiful hotel we enjoyed our stay
Leisure Family
10/10
Exceptional
07 Feb 2026
Rebecca
Great staff, clean rooms, good breakfast
Family
10/10
Exceptional
06 Feb 2026
Christen
Clean rooms, attentive night staff, breakfast phenomenal
Leisure Self
10/10
Exceptional
29 Jan 2026
Herbert
Nice room
Friends_and_family Friends
8/10
Excellent
18 Jan 2026
Donald
Clean room Friendly and helpful staff
Leisure Partner
10/10
Exceptional
18 Jan 2026
Paul
Very good bed. Good variety of food for breakfast.
Leisure Self
8/10
Excellent
05 Jan 2026
Melissa
The breakfast was terrible. No pancake machine. Only mixed veggie omelets no regular eggs. Turkey sausage patties no bacon or links. Orange juice was not mixed properly it tasted sour. Apple juice was fine. Coffee machine took forever that was a bummer. Plain bagels small blueberry muffins Otis spunkmeyere were fine.
We got woken at 8am by housekeeping that pissed me off since checkout wasn’t until 11. I have a 4yr old and he needed sleep.
Room was decent corners of bathroom needed a scrub. Sheets were clean.
Friends_and_family Family
8/10
Excellent
31 Dec 2025
Charlette
The staff was courteous.
The room was clean.
I appreciated having the availability of coffee/tea at a dispenser at anytime.
Leisure Partner
10/10
Exceptional
21 Dec 2025
Jennifer
Convenient and nice hotel
Friends_and_family Family
8/10
Excellent
14 Dec 2025
Minhazul
It was ok
Business Family
8/10
Excellent
14 Dec 2025
Jessica
The hotel was beautiful, new, modern, and comfortable! Several of the employees were very sweet & helpful. A few were Vet unaware of the area in town Activities surprisingly. I asked about the Christmas parade and Floella happening on the same day and three people knew nothing about it. I asked if we could see the photo from the hotel and two people knew nothing about it. There was a crowd by the dark at the back of the hotel at the time of the photo so we figured out that you could see from there which was great. I was just disappointed in the staff wasn’t more aware of the town going on

The hotel room was very comfortable although there were some long hairs in the shower indicating it hadn’t actually been scrub down well. And the coffee pot which we used to make hot tea was incredibly noisy. I mean very noisy. If somebody were to use it while the neighbor was sleeping would likely draw their attention.

It’s a great location if you’re staying in town to explore downtown new Bern.
10/10
Exceptional
13 Dec 2025
Shana
Good location. Parking lot was well lit. Games and longing area downstairs was nice. Fast and easy checking and checkout. No Odor in hallways.
Friends_and_family Family
10/10
Exceptional
08 Dec 2025
Eli
JR at the check in desk was exceptionally courteous, professional and helpful.
Business
6/10
Pleasant
06 Dec 2025
Leonardo
The heating system just worked in extremes (too hot, too cold), and wouldn’t turn off. The pillows were really uncomfortable.
Partner
10/10
Exceptional
06 Dec 2025
Eileen
An excellent experience. The front desk manager let us check into our room an hour early. The room was clean and was set up well. The beds were very comfortable and allowed us a good night's sleep. All of the staff were very pleasant and courteous. The location of this hotel was close to everything we wanted to visit. We will definitely stay here on future visits.
Friends_and_family Family
10/10
Exceptional
01 Dec 2025
Stephanie
We were there for shooting star field hockey tournament. Great location as our home base from the two locations. Room was clean, spacious. Breakfast was spot on and the game room was a hit with the teens.
Friends_and_family Friends
10/10
Exceptional
30 Nov 2025
Matthew
Good all around!
6/10
Pleasant
30 Nov 2025
Stephen
Gym needs some assistance along with the elevators.

Location & surroundings

Holiday Inn Express Richmond - Midtown By IHG
2000 Staples Mill Rd, Richmond, United States

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Holiday Inn Express Richmond - Midtown By IHG

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