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Richmond Marriott

Richmond - VA · United States

500 E Broad StView location

8.8/10Excellent1,002 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.8/108.8
Condition9.2/109.2
Amenities8.8/108.8
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Richmond Marriott

Enjoy your stay at this Richmond hotel, conveniently located in the Central Business District near Broad Street and the Greater Richmond Convention Center. Benefit from amenities such as a 24-hour fitness center, terrace, garden, and complimentary Wi-Fi.

Dine at the on-site restaurant and bar/lounge, or grab a quick bite at the coffee shop/cafe. Room service is also available during limited hours. The hotel offers 413 guest rooms equipped with Smart TVs, pillowtop beds with premium bedding, and private bathrooms.

For business travelers, the hotel boasts a business center, conference center, and meeting rooms, totaling over 24, 000 square meters of event space. Cooked-to-order breakfasts are available for a fee.

Read more about this hotelShow less

With a stay at Richmond Marriott, you'll be centrally located in Richmond, steps from Broad Street and Greater Richmond Convention Center. This hotel is 0.4 mi (0.6 km) from The National and 0.6 mi (1 km) from Virginia Commonwealth University. Stay in one of 413 guestrooms featuring Smart televisions.

Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Richmond?

This hotel has 26760 square feet (2408 square meters) of space consisting of a conference center and meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 3:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Free in-room WiFi has a 5-device limit.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 10 to 40 for adults, and USD 10 to 40 for children
    • Valet parking fee: USD 49.00 per day (in/out privileges)
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

    Spanish

Nearby attractions

Broad Street 0.1 km / 0.1 mi
Central Business District 0.1 km / 0.1 mi
Greater Richmond Convention Center 0.2 km / 0.1 mi
The National 0.2 km / 0.1 mi
Richmond CenterStage 0.2 km / 0.1 mi
Library of Virginia 0.3 km / 0.2 mi
Richmond Coliseum 0.4 km / 0.2 mi
John Marshall House 0.4 km / 0.3 mi
Virginia Commonwealth University Medical Center 0.5 km / 0.3 mi
Capitol Square 0.5 km / 0.3 mi
Jackson Center 0.6 km / 0.4 mi
Virginia State Capitol 0.6 km / 0.4 mi
Hippodrome Theater 0.7 km / 0.4 mi
VCU Health System 0.9 km / 0.5 mi
VCU Medical Center West Hospital 0.9 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1984
  • Year of most recent renovation: 2009
  • Total number of rooms: 413
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
Show 38 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Room service
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • Bellboy serviceExtra charge
  • FireplaceExtra charge
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • NewspapersExtra charge
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Poolside snack barExtra charge
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool: 1
  • TV lounge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN CLUBTWIN • CLUBTWN.CB

    Photos are not available for this room type.

    Richmond Marriott

    TWIN CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Richmond Marriott

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 31 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable11 photos

    Richmond Marriott

    DOUBLE KING SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • TV
    • Housekeeping
    • Satellite TV
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Internet access
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB-1

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GUEST ROOM KING BEDRoom • GUEST ROOM KING BEDROO.GR-KG

    Photos are not available for this room type.

    Richmond Marriott

    Room GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Richmond Marriott

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Richmond Marriott

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 31 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable16 photos

    Richmond Marriott

    DOUBLE DELUXE KING BED

    Room photos

    16 photos

    Room overview

    Smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Centrally regulated air conditioning
    • Bathroom
    • Shower
    • Kitchen
    • Minibar
    • Microwave
    • Safe
    • Wake-up service
    • Bathrobes
    • Cable TV

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating
    • Wi-fi
    • Pay movies
    • Extra beds on demand
    • Toiletries
    • Desk
    • Satellite TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Richmond Marriott

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BED • 1 Bedroom • 33 m²DBL.CB-KG
    DOUBLE CLUB KING BEDPhoto unavailable18 photos

    Richmond Marriott

    DOUBLE CLUB KING BED

    Room photos

    18 photos

    Room overview

    Smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Room amenities

    • Microwave
    • Wake-up service
    • Cable TV
    • Minibar
    • Kitchen
    • Shower
    • Bathroom
    • Centrally regulated air conditioning
    • Safe

    Facilities with extra charge

    • Wi-fi
    • Housekeeping
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating
    • Pay movies
    • Extra beds on demand
    • Toiletries
    • Desk
    • Bathrobes
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUB • 1 Bedroom • 30 m²DBL.CB
    DOUBLE CLUBPhoto unavailable19 photos

    Richmond Marriott

    DOUBLE CLUB

    Room photos

    19 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB

    Room amenities

    • Microwave
    • Minibar
    • Kitchen
    • Shower
    • Bathroom
    • Cable TV
    • Wake-up service
    • Safe
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Tea and coffee making facilities
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Housekeeping
    • Satellite TV
    • Bathrobes
    • Desk
    • Toiletries
    • Extra beds on demand
    • Pay movies
    • Wi-fi
    • Individually adjustable heating
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible Two Double bedsDOUBLE • Accessible Two Double bedsDBL.H6-2D

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Richmond Marriott

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUM KING BEDTWIN • PREMIUM KING BEDTWN.KG-PI

    Photos are not available for this room type.

    Richmond Marriott

    TWIN PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV

    Photos are not available for this room type.

    Richmond Marriott

    QUADRUPLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Richmond Marriott

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Richmond Marriott

8.8
Excellent
1,002 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
9.2 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
James
stay at the Richmond Marriott every time we see a concert at The National.

This stay was as excellent as I have come to expect.
10/10
Exceptional
24 Jul 2026
Melissa
Staff was amazing. Location was perfect. Hotel was clean. Valet was quick retrieving our vehicle. There were two areas within the gym where the ceiling was leaking & buckets were set up to catch the water.
10/10
Exceptional
18 Jul 2026
Hang Ming
Be sure to use the gym. Easy temperature control in the room. Staff hands out free 250ml bottles water in the lobby or you can grab them yourself. Starbucks right in the lobby. Big room size. Very clean and location very central.
Friends
10/10
Exceptional
07 Jul 2026
Duane
Very nice hotel the parking is not free
Friends
10/10
Exceptional
03 Jul 2026
Alvin
Excellent all around.
10/10
Exceptional
01 Jul 2026
Dillon E
Very well positioned in downtown Richmond. A nice restaurant and snack shop located inside the lobby. Easy to and from the airport which made it very convenient.
Family_with_children
10/10
Exceptional
29 Jun 2026
Helena
Loved the M Lounge. Worth it for the availability of snacks and drinks. Great coffee machine that makes espresso and lattes, etc. Nice gym, friendly staff, and a comfortable lobby with soft lighting and several fireplaces.
Business
10/10
Exceptional
22 Jun 2026
Fredrick
The staff was great and the room was very clean
Self
8/10
Excellent
08 Jun 2026
Jacquelyn
Staff was outstanding, parking okay, Starbucks on site was great. The room was nice to average.
Family
10/10
Exceptional
31 May 2026
KERRY
Great stay and clean facility
Business
6/10
Pleasant
15 May 2026
Raymond
Valet Parking: I stayed at the hotel for two (2) nights and utilized Valet Parking, which offered in-out privileges. I was texted a link to retrieve my vehicle when ready, and it worked fairly well. When I returned the vehicle a second time, I was not resent another link. I went to retrieve it a second time using the same link, but it was inoperable. I think it would be a better option to use txt features for your vehicle, instead of the link -unless you can use the link for multiple days instead of having to receive a new txt link each time you return the vehicle to Valet during your stay.

Bedding: The mattresses are hard. They are not very comfortable if you are not used to sleeping on a hard mattress.

Restaurant (FL Restaurant): Limited Selections, if you choose to dine there. Breakfast was satisfactory.
Partner
10/10
Exceptional
10 May 2026
Jeff
The Marriott Hotel in downtown Richmond is in an excellent location to visit the city and take in its history and culture. This is an older property and it does occasionally show its age at times. We did find the staff to be very helpful in addressing and resolving any issues that arose. They made our stay very pleasant and we would definitely return there.
Friends_and_family Family
10/10
Exceptional
24 Apr 2026
Mitchell
Clean room
8/10
Excellent
22 Apr 2026
Renee
I enjoyed the M Room.
Partner
10/10
Exceptional
19 Apr 2026
Eldar
We were very pleased, and the service was top-notch.
10/10
Exceptional
13 Apr 2026
Zhehui
Very good
8/10
Excellent
13 Apr 2026
April
Parking was great, room could have cleaner, but overall pretty decent
10/10
Exceptional
12 Apr 2026
Nancy
Super friendly staff. Valet parking made staying downtown easy and safe. Onsite restaurant and Starbucks were handy. (Make sure you order the gooey butter cake early...they run out!)
Partner
10/10
Exceptional
11 Apr 2026
La Tanya
Parking is a little confusing
10/10
Exceptional
05 Apr 2026
Tracy
The room was clean, the staff always had a smile and the location was perfect!
10/10
Exceptional
04 Apr 2026
Na-Asia
Staff/valet were extremely helpful and friendly. Check-in was fast as well
Self
10/10
Exceptional
01 Apr 2026
Monique
Had an amazing experience. Clean and so well kept
10/10
Exceptional
30 Mar 2026
Kristi
room was clean, staff was helpful, and the common areas were great as well clean.
Friends_and_family Family
10/10
Exceptional
30 Mar 2026
Dwayne
Fabulous hotel w elegant ambience
Business
10/10
Exceptional
29 Mar 2026
Jennifer
The rooms were clean. Any request we made was attended too. The breakfast in the VIP lounge was fairly good. The only one negative thing I can say about the place negatively was on Sunday morning. The VIP lounge was not stocked, and breakfast, which was supposed to be available at 7am, was not quite available at that time and there were several conferences starting early that morning in which hotel guests were attending. At 8:30, some of the drink items were still not stocked.
Friends_and_family Family
8/10
Excellent
19 Mar 2026
Verna
Room was dark especially the bathroom but otherwise ok.
8/10
Excellent
19 Mar 2026
Christine
Hotel met expectations and Anna in the breakfast area was awesome. Easy check out and check in did not use the hotel amenities much due to being in for an adult tournament
Friends_and_family Friends
8/10
Excellent
15 Mar 2026
Michelle
Bed sheets were not clean
Family_with_children
8/10
Excellent
04 Mar 2026
KRIS
Bar food very expensive.
Family_with_children
6/10
Pleasant
13 Feb 2026
Edwin
The room was fine, just way too far from the elevator. Although the front desk personnel offered away from or near elevator, I suggested a little bit away and I ended up on the far end.
Business
10/10
Exceptional
10 Feb 2026
Dwayne
Great experience
8/10
Excellent
21 Jan 2026
Darrell T
The room was very clean and service was efficient. The shower was very good also, though I was a bit concerned about the slippery nature of the bath tub when taking my shower. Other than that, all was good.
Friends_and_family Family
10/10
Exceptional
17 Jan 2026
Jeronica
The entire staff was friendly, my room was clean, having a Starbucks onsite was lovely and
10/10
Exceptional
14 Jan 2026
Ryan
clean room and friendly staff.
10/10
Exceptional
11 Jan 2026
Krzysztof
Great clean Marriott. Great staff. Valencia was incredibly helpful on check in. Good breakfast. Definitely worth it.
Leisure Family_with_children
8/10
Excellent
10 Jan 2026
Amy
Nice hotel. There was a real door for the bathroom, rather than those terrible barn doors so many hotels now have. TV did not have options and would not work with our Roku or Fire Stick.
Leisure Friends
6/10
Pleasant
01 Jan 2026
Louveka
I really couldn't sleep the heat invent was making so much noise
Leisure Partner
6/10
Pleasant
01 Jan 2026
LaSheria
Breakfast should be free to all guests. I don’t know if I’ll like the buffet items so I shouldn’t have to pay $22 for it. At least offer bagels and cereal and if you don’t offer free breakfast add a microwave to the room
Business_and_leisure Self
10/10
Exceptional
30 Dec 2025
Brian
A
10/10
Exceptional
27 Dec 2025
Mellonie
Staff is very courteous.
10/10
Exceptional
22 Dec 2025
Jacob
Vibes were great
10/10
Exceptional
22 Dec 2025
Steven
The employees were excellent, professional and VERY helpful, as well as very kind and polite. My room was AMAZING and very comfortable and again hotel service for cleaning was the best!
Business
10/10
Exceptional
21 Dec 2025
Erica
The vicinity to 95, valet parking and restaurant on site
10/10
Exceptional
18 Dec 2025
Devon'te
Nice hotel
10/10
Exceptional
11 Dec 2025
Richard
Perfect Stay with Stunning Views and Top-Notch Service

My stay at the Marriott Hotel in Richmond was exceptional from start to finish. The room was clean, spacious, and had a wonderful scent the moment I walked in. The 18th floor offered breathtaking views, making it the perfect spot to watch both the sunset and sunrise — truly a highlight of the stay.

The bathroom was spacious, fully stocked, and immaculately clean, which made getting ready a breeze. We did need a few extra towels, and the staff was more than accommodating, bringing them up promptly with a smile.

The TV in the room was large, making it easy to enjoy a movie after a long day. And having a Starbucks in the hotel was such a great touch, especially for those who need a late check-out. It’s the perfect place to grab coffee and unwind before you go.

Overall, this Marriott exceeded expectations. Amazing views, excellent service, and all the little touches that make a stay memorable. Highly recommend!
Leisure Partner
10/10
Exceptional
10 Dec 2025
Kim
Excellent hotel. We were attending a Christmas party at the hotel and it was immaculate. The staff was super friendly and helpful.
Leisure Partner
8/10
Excellent
08 Dec 2025
Walker
Everything went well. From the time entering the premises, the front end staff, very courteous and friendly, very knowledgeable and just didn't tell you where things were located, but escort you there, very hands on toward everyone.
Leisure Friends
10/10
Exceptional
07 Dec 2025
William
The staff was great. Room was gorgeous, clean and comfortable. Will definitely stay there the next time we are in Richmond.
Leisure
10/10
Exceptional
02 Dec 2025
Christina
The room was clean. Staff were friendly. Breakfast was delicious! We loved the Christmas decorations.
Leisure Family
10/10
Exceptional
30 Nov 2025
Craig
Great service and amenities.
Business Self
10/10
Exceptional
29 Nov 2025
Audra
Very nice accommodations
10/10
Exceptional
26 Nov 2025
Rana
Convenient stay and friendly staff
Business Self
10/10
Exceptional
23 Nov 2025
Ramsey
Quick, polite, easy
10/10
Exceptional
22 Nov 2025
Georgiana
All good
Leisure Family
8/10
Excellent
21 Nov 2025
Xenia
Good location, nice staff
Partner
10/10
Exceptional
19 Nov 2025
Shawn Patrick
Good stay, great staff and location.
10/10
Exceptional
14 Nov 2025
Giorgi
Staff was great very friendly, supportive and informative
Business_and_leisure Partner
10/10
Exceptional
09 Nov 2025
Shannon
Enjoyed my stay for my birthday trip. Only little downside was the side of the toilet was not clean, but other than that, everything else was spotless.
6/10
Pleasant
08 Nov 2025
Caryn
Great staff! Excellent service. I requested a room with ADA Accommodations. The hand bars were in the bathroom but there was a heavy seat that had to be put into the standard tub by me. When I put it in the shower curtain no longer worked so all the water from shower ran out onto the bathroom floor, which I had to towel up. So, that seat is pretty worthless to a person with mobility issues like me. Also, there were no instructions for the thermostat.
Business_and_leisure Self
8/10
Excellent
06 Nov 2025
Christine
Great location. There just 1 night on business. Probably more of a 3 star hotel.
8/10
Excellent
06 Nov 2025
Neel
Friendly staff. Modern lobby
Leisure Family
10/10
Exceptional
05 Nov 2025
Karen
Clean room professional friendly staff
Leisure Friends
2/10
Poor
03 Nov 2025
Austin
I booked and prepaid for a room to attend an event at the convention center. I arrived after the check-in time of 4pm and was told my room was not ready and the valet parking was full. I’d did not get a notification that my room was ready until 9:30pm for an event that started at 6pm. I ended up parking 2 blocks away and changing in the car. Highly disappointed!
8/10
Excellent
02 Nov 2025
Cynthia
Clean room, courteous and very helpful check in staff
Business_and_leisure Partner
10/10
Exceptional
28 Oct 2025
JASMINE
Clean room, friendly staff, nice location. Overall this hotel was just really nice.
Leisure Self
10/10
Exceptional
28 Oct 2025
Bethany
Overall wonderful experience!
10/10
Exceptional
26 Oct 2025
Jae
I really enjoyed the dine in breakfast area. The staff was very nice, the food tasted great and my drinks were brought out fast.
Leisure Self
6/10
Pleasant
26 Oct 2025
Thomas
AC was very noisy no Wi-Fi during the stay at 18th floor! Housekeeping didn’t do a good job cleaning the room!
Leisure Family
10/10
Exceptional
26 Oct 2025
Lynn
Excellent! Staff was very friendly, everyone smiled and offered assistance!!
Business
6/10
Pleasant
21 Oct 2025
stephen
The environment was great. I would recommend more than 1 or 2 microwaves available.
Business
8/10
Excellent
20 Oct 2025
Edwin
The stay was great. The amenities were not aligned with what is on the website. There was a pool listed with spa. I asked the front desk personal and they said it hasn't been available since covid. Also the day I arrived there was some type of wedding going on and most guest were on the 18th floor. all the decorations they has on their garments (small tiny items and shiny strings) were all over the floor. The staff did not vacuum the floor at all the entire week I was there. And yet for some amazing reason, your staff has gone above and beyond everywhere else.
Business
10/10
Exceptional
20 Oct 2025
Meghan
Great customer service
Leisure Family
10/10
Exceptional
19 Oct 2025
Chris
Very clean, great staff.
Friends_and_family Friends
10/10
Exceptional
19 Oct 2025
Michael
Very good
10/10
Exceptional
18 Oct 2025
Charles
Lived in Richmond for a while never stayed here until this weekend. Such as amazing experience the front desk was soo patient and accommodating the valet staff brought my car back around to receive my items. The cook in the kitchen made an amazing pasta and sauce. I wish I didn’t have to leave so soon to experience more but next time I’ll definitely be back
Business Self
10/10
Exceptional
16 Oct 2025
Gary
Great location with nice amenities
Self
10/10
Exceptional
13 Oct 2025
Eartha
The only thing I had an issue with was parking. Valet was offered and a private parking garage. The hotel should work with the patking garage owners to have a flat fee for hotel guests. I had to pay $18 twice for less than 30 minutes each time.
4/10
Poor
12 Oct 2025
Razan

Sad

Staff was great. When they were told about mold in the shower they they will tell maintenance
No bath no shower
Business
4/10
Poor
10 Oct 2025
Jay
The toilet seat wasn’t secured to the toilet, the shower door was off track, the shower soap dispenser was torn off the wall and left on a shelf
Leisure Partner
10/10
Exceptional
05 Oct 2025
Joshua
The room was clean and spacious. Shower had a very good pressure.
Had a slight issue with the door lock but front desk and security were able to resolve the issue quickly.
Self
8/10
Excellent
30 Sep 2025
Timothy
The common bathrooms were not service adequately during the conference. Paper towels were not replinished frequently enough to avoid running out.
Business Self
10/10
Exceptional
26 Sep 2025
Mike
Great hotel - customer service outstanding !
Leisure Partner
8/10
Excellent
25 Sep 2025
Mary Ellen
Clean, good location, convenient parking garage. Didn't like barn style bathroom door that didn't shut tight and shower sliding door that wouldn't stay shut. Fold out couch was NOT comfortable but worked out.
8/10
Excellent
21 Sep 2025
Richard

Convention-style Hotel, Fine for Short Stay

Large convention-style hotel, but fairly quiet in terms of hotel and outside noise (see fan noise comment following). Room was very clean but spartan. Only one comfortable chair. Loud A/C fan which we weren't able to turn off. A/C controls were nonobvious. Hotel sent up housekeeping staff quickly when requested who did turn off A/C fan. Hotel has automatic shade system but like A/C no explanation on use (ultimately I was able to use and it worked well). Front desk and other staff very friendly. Restaurant was very busy. Food seemed above average for hotel of this type. On arrival and for at least several hours, sign-in to Wi-Fi was not working (Note: Hotel provided 4000 \"points\" for Wi-Fi and A/C fan inconvenience.) Starbucks in lobby. In summary, hotel is clean, friendly and fine for a short stay in Richmond.
Friends_and_family Friends
8/10
Excellent
21 Sep 2025
Charise
The bar and restaurant closed kind of early for a Saturday.
Leisure Friends
10/10
Exceptional
21 Sep 2025
Caitlyn

Great stay

Clean room, comfy bed and I loved the room service!
Business
10/10
Exceptional
07 Sep 2025
Bryan
EXCELLENT STAY
Leisure Family
10/10
Exceptional
07 Sep 2025
Monica
Clean
4/10
Poor
03 Sep 2025
James
I wanna start by saying that my poor review is strictly based on after my stay.
Me and my fiancé stayed a night here as we went to see a show at the local amphitheater, hotel was beautiful and staff were very helpful, however after the fact I come to find out that the hotel had charged me alittle over $700 on 2 separate charges. The first charge of $400 was do to an apparent \"smoke fee\", neither me or my fiancé smoke... so I do not know on what evidence that this came upon but completely incorrect.
The second charge of $365 was taken out for a reason that is till unknown. I spoke with customer service and they did not give me any sort of reasoning behind charging me that amount and stated that I will have to wait 5-7 buisness to return MY money that they never explained why was taken out. Overall very displeased with The Marriott.
10/10
Exceptional
02 Sep 2025
Gerard
Got there checked in and everything was smooth sailing
Leisure Partner
10/10
Exceptional
01 Sep 2025
Nichole

Birthday Concert

We were there for a birthday concert. Staff was so nice. They remembered why we were there when we were walking out and told us to enjoy the concert. Amenities were top notch. Breakfast was a great selection. Late night snacks hit the spot. Will definitely stay again.
Partner
10/10
Exceptional
29 Aug 2025
Erica
Clean and modern hotel
10/10
Exceptional
25 Aug 2025
Vickie
Great service and s enjoyed the M Club..
Leisure Family
10/10
Exceptional
25 Aug 2025
Alonzie
The staff, particularly Racquel, Kyla, and Thomas, were exceptional in their service. I even took a picture with Thomas on my departure and gave him a small gift for his 21st birthday, a gesture that was greatly appreciated.

Your Front Desk Manager, Noah, also took the time to speak with my wife and me, sharing his roots in Wisconsin and the reason for his move to Richmond.

Their willingness to share personal stories and service made us feel welcomed. We look forward to our next visit and stay at this property.
Leisure Family
8/10
Excellent
25 Aug 2025
Vladyslava
Good hotel, renovated recently, good gym and nice restaurant
Leisure Partner
10/10
Exceptional
24 Aug 2025
Natalie

Great place!

Appreciated the wonderful staff who welcomed us and the rooms were comfortable and clean.
Friends_and_family Friends
10/10
Exceptional
24 Aug 2025
R
Great staff
10/10
Exceptional
22 Aug 2025
Andrea
The room and lobby were clean. Their restaurant, “Fall Line,” is good. The breakfast is not great—terrible potatoes. The other meals are fine. The staff is outstanding—helpful, attentive, and professional.
Business_and_leisure Partner
6/10
Pleasant
21 Aug 2025
Dare
.a
10/10
Exceptional
18 Aug 2025
Samuel
Only bad thing I can say is they don't have roll out beds despite the fact it says they offer them on the web site. Staff was able to change our room to one with two beds and a pull out couch so issue was resoved.
Leisure Friends

Location & surroundings

Richmond Marriott
500 E Broad St, Richmond, United States

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Richmond Marriott

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