Name: Homewood Suites by Hilton Richmond-Downtown
Address: 700 East Main Street Suite B, Richmond, 23219, US

10/10

Exceptional

02 Aug 2026

Basudha Singh

The suite was very comfortable.. the staff pleasant and helpful, breakfast was great.. especially the chia and oats, conveniently located..close to everything!

8/10

Excellent

02 Aug 2026

Stephanie

This worked well and was convenient for our family of 5. The parking garage is tight, but convenient.

2/10

Poor

02 Aug 2026

Zulfikar

Horrible

10/10

Exceptional

24 Jul 2026

Ian

Very convenient location.

10/10

Exceptional

15 Jul 2026

MIGUEL

Room was clean and stocked with essentials. The staff at the front desk was very accommodating and friendly. The continental breakfast had a nice variety of options and well prepared. We will definitely come back!!

Family

6/10

Pleasant

13 Jul 2026

Lucie

We were disappointed that there was not sufficient towels or wash cloth when we arrived in the room. Also, no soap to shower. One large bottle of lotion by the sink which I have never seen in any of your hotels, instead of a bottle of soap to wash your hands. That should be changed because future guys will automatically think that is soap to wash their hands, since it sits right by the sink. Madness.
My husband had place the no disturbed sign on our door and around 9am, the room door just opened without even a knock from the cleaner. That was very weird and disturbing to say the least. Finally, it is not easy to locate your property as it is like two hotels in one. This should be written on your website in advance, so that guess know this. That would have been so very helpful so we did not spend like 20 minutes trying to figure out how to enter the right property and maybe use the garage as the street address. Not sure. It was just confusing.

Family_with_children

2/10

Poor

10 Jul 2026

Manzurul

We booked 2 rooms for July 4 weekend, back in 11/2025.
2 weeks before our trip the hotel sent an email to cancel the booking unilaterally citing “HVAC” issues. You could still book the same rooms from their website or Expedia but they were now double the price!
They must’ve seen high demand for the weekend (a convention was going on at the Greater Richmond Convention Center), and they canceled booked reservations to book the same rooms for double the rate.
This is price gouging at its worst! And they’re liars. There was no HVAC issue. I hope more and more people go online to expose these frauds, and some actually take them to court….

Family_with_children

10/10

Exceptional

03 Jul 2026

Montoyia

I enjoyed the room it was comfortable have a very nice amenities and the staff was cool.

6/10

Pleasant

14 Jun 2026

Nicole

Breakfast did have many options but nothing that really stood out. Free parking was great! Actually finding the way to the hotel from the parking garage was terrible. There's got to be a better way to provide directions.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Andrea

The room was spacious and well-equipped. Biggest problem we had was with the WATER. Water in kitchen sink only came out hot--NO COLD water! Shower stall was a little dirty and very old shower head kind of broke when I tried to move it. Water pressure in general really low, especially in bathroom sink--couldn't even wash our hands there, so went to kitchen sink to wash hands and brush teeth. Again, only hot water there.

Partner

10/10

Exceptional

26 May 2026

SANDRA

I was very impressed with the room, which came with a full kitchen and utensils. The bed was very comfortable. The self-serve breakfast was better than most hotels. I would defintely stay at the Homewood Suites again. The only negative was the $25 per night parking fee.

Family

6/10

Pleasant

18 May 2026

Erica

Check-in was at three. We arrived at 3:10. We were given a room at 4:15. The room was spacious, but felt like it was rushed cleaned and didn't feel fresh. Nothing really terrible, just setting expectations for other travelers.

Friends_and_family Family

10/10

Exceptional

14 May 2026

linda

Everything was excellent. Breakfast was varied and fresh. Social hour on Wed with complimentary wine and appetizers was a pleasant addition to our stay. Very clean room and quiet parking is easily accessible but $25 a night. Would stay here again. It’s downtown

10/10

Exceptional

12 May 2026

Timmi

Yes, food was amazing and had a variety of different options for breakfast.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Michael

The hotel is excellent.

Family_with_children

6/10

Pleasant

02 May 2026

Maya

The ac was broken in the room given to us, so we were moved to another room. This room hadn’t been vacuumed and three light switches were not working. The phones in both rooms did not work.

Partner

10/10

Exceptional

23 Apr 2026

Kathie

Very nice hotel at a good price in a downtown Richmond location. The desk staff were super nice and very helpful. They have a very interesting elevator system where you touch the screen for the floor you want. When we were in the parking garage, it took me a while to figure out how to get to the lobby (which has its own logo at the bottom of the numbers). It is nice though because you typically have the elevator to yourself.
The breakfast was simple, but good.
The beds were comfortable, but I had trouble sleeping because of the very loud air-conditioning sound going on and off during the night.
The only other thing I would add is that the hotel is somewhat dated with scratched furniture in the rooms. They should definitely replace the rug in the main lobby, which is ragged on one side and is not a good look.
I would probably stay here again.

10/10

Exceptional

10 Apr 2026

Daniel

Room was clean and comfortable, staff friendly and helpful

10/10

Exceptional

07 Apr 2026

David

I came mid week. There was great communication from staff regarding updates and checking on my needs. Parking was not an issue. Overall I had a great experience with them and would stay again next time I am in Richmond Virginia.

2/10

Poor

06 Apr 2026

Wilmer F

I don't like

Self

10/10

Exceptional

06 Apr 2026

Justin

Breakfast was good, the fitness center was nice, the rooftop restaurant and bar were very cool. One of the elevators from the parking garage was broken, which made it a pain to get in the first time, but inside the building they worked great.

Family_with_children

8/10

Excellent

16 Mar 2026

Kimberly

Friendly staff.

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Ervin

We had no hot water and our tv remote had melted batteries

6/10

Pleasant

10 Mar 2026

THERESA

Staff was friendly!

6/10

Pleasant

06 Mar 2026

Molly

Overall it was fine. The room temperature could never quite get cool enough, food was mediocre, rooftop was closed so minor disappointments. Room size was huge and mini kitchen was very convenient to have, the in and out parking can't be beat. Overall it was a good experience for work travel.

Business

4/10

Poor

16 Feb 2026

Jonathan

The shower didn't work properly. The front desk and staff were overall very nice but when we brought this up to them they weren't able to give us an alternative room due to being completely booked so they sent someone from maintenance to try fixing it.

Maintenance said (and I quote), \"I don't know how to fix this, I'll come back tomorrow\" We were checking out the next day so there was no point and when we told maintenance they said \"oh, sorry\"

To make things worse, the toilet stopped flushing later that night

Business_and_leisure Partner

4/10

Poor

16 Feb 2026

Levi

Ac didn’t work at all in our room. Requested it to be fixed. Was told it would be and returned later in the day to it still not working. We ended up getting a room change. Ac still not working in another room. Ended up getting yet another room change. Same issue. Cleanliness was fine. Staff was kind but the air ventilation and temperature made the nights there a bit out of comfort.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Maria

I must say when I read the reviews I was a bit frightened but this was the only room in the area that included the two beds for my daughter and friends that were coming to town nevertheless I'm glad I do not judge based off others reviews and go with my own instincts and this stay was a 10 out of 10 so much room in the suite the lobby was spotless the check-in and check out was Swift as well as easy no hiccups at all parking we didn't use parking but parking is available on site there's a garage and I believe it's only $25 a night with in and out privileges nevertheless I will highly recommend this hotel based off of our stay the Super Bowl weekend.

Friends_and_family Friends

6/10

Pleasant

06 Feb 2026

Chelsey

The room was big but the TV was set up so awkward that I had to move it in order to comfortably watch it. The lobby for breakfast was freezing!! You would think they would turn the heat on. Overall it was an OK stay. The room also had no body wash.

8/10

Excellent

20 Jan 2026

Harold

The room was well kept. The space was done well.

2/10

Poor

19 Jan 2026

Efrain

Our room water was so hot I left with skin rash. I tried to move my room multiple times.

Leisure Friends

10/10

Exceptional

23 Dec 2025

charmaine

Wonderful breakfast

10/10

Exceptional

16 Dec 2025

Renee

Super clean! So very spacious! Safety of guests is obviously a priority! Staff so very friendly! Breakfast was great!

Leisure Friends

10/10

Exceptional

13 Dec 2025

Cora

Location

Friends_and_family Family

2/10

Poor

30 Nov 2025

Randy

When we first entered thd room and it had a musty smell. We had a suite and the heat only worked in the bedroom. They sent someone to look at it and he turned on the ac! We only had a small 2 person sofa to sit on. There was no side chair or dining area as advertised.

Leisure Partner

2/10

Poor

29 Nov 2025

Alexander

tldr; room was filthy, gas alarm going off was ignored by the hotel, both Hilton and hotels.com unwilling to help.

My partner and I were excited to find a hotel in Richmond that allowed pets. First, the front desk person told us our room was give to another customer. Another room was found for us and we were told to wait to make sure it was cleaned. The new room was filthy upon entering with piles of dirt, food, and finger nails in plain sight. I did a quick clean up as much as I could. The room also had so many nooks and crannies that small pets will get lost and stuck. The big kicker and why this review is being written is how unsafe this property is. While we were napping the gas detection system went off and notified us of gas in the room. We promptly took our pets and left. When the room was checked by the staff we were told that the alarm was a “wake up call alarm”. The alarm in question literally says “Gas Detection solutions”. The staff also said this happens all the time and repeated several times “there is no gas here.” Needless to say we chose not to die in the room and left the hotel. Hilton has been unresponsive to our concerns and request for a refund and Hotels.com has refused to help us in getting our money or at least a credit for the night we left.
I think it’s incredibly irresponsible for Hotels.com to continue to recommend this hotel on their site and claim there’s nothing they can do to right this issue.

Friends_and_family Friends

6/10

Pleasant

28 Nov 2025

scott

Took a while to find the help desk person. Parking is extra 25 a night. Room was clean but worn out. Only one TV worked Floor was sticky.

Leisure Self

6/10

Pleasant

25 Nov 2025

JUNDA

The sheet and bed were dirty

10/10

Exceptional

25 Nov 2025

Larry

The suite was spacious and comfortable for a business trip. The location is very convenient as is the integration of the hotel with the parking garage. They have a very efficient elevator system that sends you to one of the four elevators labeled A-D depending on what floor you request. Breakfast was noticeably higher quality than your average hotel with a lot of variety.

There afternoon of my second day there, a city water main broke (completely out of the hotel’s control), causing practically all guests to have to leave early, as there was no running water in the guest suites. In this challenging situation, the help desk staff was very professional and helpful, especially considering how many people had to check out in a short time. To make up for the inconvenience of having to find alternate lodging, they kindly refunded both nights of my two-night stay. It will be my top choice the next time I need lodging in downtown Richmond.

Business Self

6/10

Pleasant

03 Nov 2025

Diane

We booked this hotel because we needed a spacious room. It was great from that standpoint. It had a sofa, some additional seating, decent lighting, a decent kitchenette and it was clean. The bathroom layout, with no door to the sink area was weird. It was good from the standpoint that two people could shimmy around each other to do makeup, and the vanity was a decent size, but if someone were sleeping in the room there was no way to close the door and be quiet. Other oddities/mishaps were that the bathroom sink only had steaming hot water, no cold or lukewarm water. Ouch. The safe was broken and unusable. The beds were comfortable but the blankets were inserted into a weird uncomfortable duvet covering and kept falling out of the covering. The pillows seemed to decades old and were all different shapes and sizes. The extra pillows in the closet had no pillowcases on them. Breakfast was extremely basic and no pastries of any sort. They did not have decaf coffee. I had to go to the lobby of the Hampton Suites to get decaf. It wasn’t a big deal, just weird. And it was not inexpensive. Anyway, mixed bag but the large, clean room worked out for us.

10/10

Exceptional

02 Nov 2025

Sharon

Everything was clean and nice. Loved all the space in the room. Breakfast had good variety. Staff friendly.

Partner

8/10

Excellent

20 Oct 2025

Madison

Staff were great, room was pretty good for the price with it being basically its own little apartment. Breakfast was awesome and the guy keeping it stocked was wonderful.
Parking for 25 a day was and is a bit ridiculous but everywhere is paid parking. However 5th and marshal was significantly cheaper.
Bathroom was so bright it was uncomfortably so and it made me not want to take a shower in the morning because it would give me a headache and burn.

Business Friends

4/10

Poor

11 Oct 2025

Sheryl

We had a threat in the lobby from a homeless person that was quite unsettling! Also, had multiple issues with access keys, once in parking garage & no one responded to call. I am SO disappointed in my stay, waste of money & stressil!

Leisure Family

10/10

Exceptional

05 Oct 2025

Amy

Clean room, nice staff, great location!

Leisure Partner

6/10

Pleasant

05 Oct 2025

Kaylah

Overall stay was OK. It just feels a little old in the rooms - however they were stocked and clean. My room was missing a safe and the front staff was not super helpful. I was having to wait on hold and then had to follow up with them. It is on the safer side of downtown Richmond and there was not a time I felt unsafe at location. Breakfast is a nice addition - parking was easy. I would say it’s not a bad hotel by any means but isn’t one I would be eager to return to.

Leisure Self

2/10

Poor

01 Oct 2025

Maria

I was there for 4 days and DID NOT receive housekeeping service of any kind. When I called the front desk to inquire, they mentioned that I had to request for service even though there is a sign in the room stating that housekeeping is preformed every other day.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

George

Great stay and wonderful staff. Breakfast was convenient and very tasty. Only issue was the television was not working. Overall, a great stay.

Family_with_children

6/10

Pleasant

24 Sep 2025

Lisa

Parking deck was challenging. Elevator situation was very difficult and overall friendliness of staff was poor and not accommodating still waiting on my security deposit refund and have not seen it. Going to have to make a call.

Friends_and_family Family

6/10

Pleasant

23 Sep 2025

Bernardo

There were fruit flies or some type of flies all over the room especially in the kitchen, I did have some bites on me. The toilet top was broken, and the ceiling was leaking all over the place at the check in desk. The clerk that checked me in was very nice and apologetic for the leak which was all over the floor. The maintenance man was very nice and took measures to make our stay as comfortable as possible.

Leisure Family

10/10

Exceptional

20 Sep 2025

Rashanna

It was a 7 minute drive from where I needed and was super quiet. Loved it.

Leisure Self

8/10

Excellent

18 Sep 2025

Dante

Room was clean, quiet, and in great condition.

Downside was that there was only 1 front desk staff making service slow. Only 1 night stay and no evening social due to “delivery” problems. Orbitz email identified evening social to happen at a rooftop bar, which contradicted the front desk clerk’s assertion of it happening in the lobby area. Didn’t matter as the rooftop restaurant was closed for a private event.

Leisure

4/10

Poor

08 Sep 2025

Andrew

Hotel is in a great location, however the room was extremely gross. Carpet was dirty, found hygiene products on the couch, shower had hair all over shower tiles, the shower head had orange stains and had very low water pressure. Ice machine was also out of order on my floor.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Lynne

Our stay at Homewood Suites in Richmond, VA, was just what we needed and more than we expected! The lobby was inviting, staff very professional and friendly, our suite just exceptional and the bed so comfortable I had a hard time getting up. Not to mention the breakfast! It was delicious! I would recommend this hotel to all my friends.

Leisure Family

10/10

Exceptional

18 Aug 2025

Franco

Good

6/10

Pleasant

11 Aug 2025

Paula

This is my second time here and I loved this place so much the first experience. First time was a suite which was amazing with one of my girlfriends. This time we stayed in a double queen bedroom which was super nice and spacious! One of my friends who owns a cleaning company started pointing out a few things. The carpets weren’t clean and had grit on our feet and caked dust in areas.. and I also found other people’s hair beneath our hand towels. A little minor but after dinner we stopped back in and our AC stopped working. Our telephone didn’t work so we couldn’t get ahold of anyone at the front desk. My girlfriends were able to get our room changed to a new room. The woman at the front desk that late night/early morning (2am) was super helpful, soo kind and understanding. Unfortunately after a late night out I find my girlfriends aren’t even sleeping on a mattress cover because they found a blood stain on their sheets which is horrible. Our shower tub was clogged and the bathroom door was hard to shut. Upon check out we had another super sweet woman working the front desk. All in all, it’s a beautiful setting with really friendly and kind staff working the front desk however maintenance and cleanliness is definitely something needed to be worked on.

Leisure Friends

10/10

Exceptional

04 Aug 2025

Melanya

Thank you

Family

6/10

Pleasant

22 Jul 2025

Jackeline

Our shower was in pretty bad shape. We were in room 1014 and the shower head was loose. The water got extremely hot because the faucet mechanism that routes the water to the shower head was not functioning properly. It looked like someone pulled on it really hard. The shades on the lamps are very dusty. However, the staff is helpful and friendly.

Business_and_leisure Family

2/10

Poor

18 Jul 2025

Charles

This was one of the worst experiences I have ever had at a Hilton property. A/c not working, roaches, mold in showers. Carbon monoxide alarm going off in my room and them telling me they can’t put me in a diff room…terrible

Leisure Family

4/10

Poor

09 Jul 2025

Justin

Booooooooo

Our room was dirty. All the linens were soiled, including the linens in the bag in the closet. We asked for clean linen and also asked that the room be cleaned while we were gone. Neither one of those things happened. The bathroom door hits the toilet every time you open the door. So you can't be sitting on the toilet and your significant other walks in to get something from the sink because your legs will be destroyed by the door. Also there were so many switches on the wall and only half worked. Had a ceiling fan in the bedroom which was a plus, but had no way to control the speed because there was no remote or way to control the switch on the wall. And we stayed there for our wedding night.

Partner

10/10

Exceptional

30 Jun 2025

Paula

It was super cute, clean, and comfortable! Staff was super helpful and kind. Convenient walking with short drives to other destinations depending on what you’re looking for. Loved that there was a rooftop bar to add to our amazing experience!

Leisure Friends

8/10

Excellent

23 Jun 2025

Paul

The property is in a convenient location. Not much options for breakfast. Room was clean. Shower gel missing and had to call for towels.

Leisure Family

10/10

Exceptional

22 Jun 2025

Ann

Nice room. One key card didn't work, but used the app to unlock the door anyway.

8/10

Excellent

19 Jun 2025

patricia

I always stay at this hotel when visiting my son in Richmond. This last trip was to watch his college graduation at VCU with a Masters degree. It is close to VCU. The rooms are very comfortable and roomy. My only complaint this trip is that the bathroom sink did not drin properly. Other than that I will continue to stay here

Self

6/10

Pleasant

14 Jun 2025

Angela

For what it's costs I expected a good bit more. Rooms were okay, only one person working at check in which made for a wait, I slept on the pull out couch of our suite and it was probably the worst pull out ever! Skinny mattress and the coils were aggressive. The breakfast had very little to offer but there was some sort of scrambled \"egg\" product and hash browns but they were gone when I came down at 8:45. On site restaurant was good and drinks were good but they need a few items that are more basic. I appreciated the parking deck and felt safe knowing you had to have a key to get in. Overall, it was fine but not worth the price.

Leisure Family

10/10

Exceptional

09 Jun 2025

Orlando

The breakfast needs improvement. It is ok but no ham option they offer bacon, no cheese, only apple as a fruit, no greek yogurt. Excellent hotel average breakfast.

Leisure Family

10/10

Exceptional

08 Jun 2025

Jasmine

It was a great weekend getaway for my birthday. Rooms are spacious and will recommend to friends for our next stay!

Leisure Partner

4/10

Poor

06 Jun 2025

Ron

Arrived at 3.30p told room not ready had to wait itill gone 4p to get into room. Finally hit into room put clothes away used toilet went to the bar in the top floor and when we came back the toilet had flooded the room from a leak under the toilet. Went to reception and they gave us another room so had to move all clothes etc. not sure why if they had another room they didn’t give us this one in the first place when checked in. Frequently no staff at reception in back office had to wait till decided to cone out. Had to wait about 20 minutes when checking out for the housekeeping staff to find someone but did have a notice to say stepped away to help another customer. On the second day housekeeping came changed the sheets on the bed and they smelled musky hubby didn’t want me to say anything. No pool in hotel as previously shown on details said it was permanently closed down.

Leisure Partner

4/10

Poor

26 May 2025

Kathryn M

Better options than this in downtown Richmond

Air conditioning in our room did not work, was a miserable night. Breakfast wasn't great.

Friends_and_family Family

4/10

Poor

25 May 2025

Christopher

The air conditioning did not work in our room, and all of the rooms were booked, which prevented us from transferring rooms. The staff were very attentive and responded to the request, but we didn't get much sleep.

Leisure Family

8/10

Excellent

15 May 2025

Rahim

Solid 20 Hour Stay

Business Family

10/10

Exceptional

14 May 2025

Craig

Great business hotel

Check in was a breeze. The beds were amazing. Breakfast scores a 4 out of 5.

Business

10/10

Exceptional

10 May 2025

Manuel

We always enjoy staying at Homewood Suites and this particular branch is no exception. The room was very clean, very spacious, have all that we need for a short stay, staff friendly, elevators fast, fellow guests were very nice and respectful, area is safe, very close to where we needed to go.
Thank you for our wonderful stay!

4/10

Poor

10 May 2025

Nayab

Room thermostat doesn’t work

8/10

Excellent

09 May 2025

Humberto

Parking too crowded.

Business

10/10

Exceptional

09 May 2025

Ima

That unit was immaculately clean and bass were comfy. The breakfast was convenient and exceeded expectations

Friends_and_family Family

6/10

Pleasant

05 May 2025

Lars

I never received the non-feather pillows I requested. The in-room safe did not work and maintenance was unable to fix it. Two of the four light switches in the suite did not work. Electronics charging station was missing from the suite as well. Breakfast selection was more limited than last time we visited. Danish and bagels were nearly stale.

Leisure Family

4/10

Poor

02 May 2025

Margaret

NOT A HAPPY CUSTOMER - WANT MY POINTS REFUNDED

I had to go to the neighboring Hampton Inn due to A/C problems at the Homewood Suites.
I cannot log into WiFi since I am registered at Homewood Suites, and Homewood Suites is not listed as a WiFi option. Only Hampton Inn shows up as a WiFi option, and my name is not found as a registered guest.
The room is ok, but I had booked a suite with separate sitting area and a kitchen area at Homewood Suites. At Hampton Inn I am in a simple hotel room. I am very disappointed with this since I expected a more luxurious accommodation, and I brought food to have dinner in my room. As I had to park in a neighboring garage I cannot bring in all of my things. I use a cane, and also cannot carry heavy items without a luggage cart.

Self

10/10

Exceptional

01 May 2025

Heather

Great room space, very clean and excellent staff. The AC in our room want working and they immediately changed our room. Very Happy with everything.

Business_and_leisure Family

10/10

Exceptional

25 Apr 2025

Thea

Our room was huge compared to our other hotel stays. The bed was super comfortable. The bathroom seemed a bit tired, but was clean and in working order. The location was perfect for what we came to the city to do. The staff was pleasant and helpful.

Leisure Friends

4/10

Poor

21 Apr 2025

Jill

Good location but cold showers were not enjoyable. Rooftop bar is closed due to construction.

Leisure Family

10/10

Exceptional

14 Apr 2025

john

Road trip to Richmond

Picked hotel off location to a venue for a show. Originally booked a different hotel who was not accommodating to our party size.
This hotel was able to easily accommodate us and was a much better price! Great location, staff was friendly facilities were clean.
I'd stay here again for sure!

Friends_and_family Friends

4/10

Poor

13 Apr 2025

CARL

The hot water on the 11th floor went out. It took over an hour to get fresh towels.

6/10

Pleasant

13 Apr 2025

Teresa

Room was not cleaned

4/10

Poor

09 Apr 2025

Philip

Air conditioning didn’t work. No hot water in shower.

Business Self

6/10

Pleasant

30 Mar 2025

Laura

The suite was spacious. The television in the living room didn't work. The toilet ran loudly all night. The shower drained very slowly causing you to have standing water during your shower. The sink water had terrible flow--only a tiny stream of water. The sofa in the living room was uncomfortable. The bedding was uncomfortable. The parking was challenging because we got in later at night and all spaces were basically gone. I worried about where my SUV was parked. We were only staying two nights and were away from the hotel all day on Saturday. It wasn't worth complaining about since we were leaving early on Sunday. Room 918.

Leisure Family

6/10

Pleasant

09 Mar 2025

Hilligoss

OK hotel...but we had no hot water!

Our stay was comfortable, and the room was clean. The area was a little deserted on the weekends, with not a lot close-by for dining and evening things to do. But it did feel safe. Our biggest issues were parking and hot water.

We were charged $25 a day for parking, but the garage was full! It was so full that people were parking in aisles not designated as spaces!

Our second issue was that for our second day of our stay we had no hot water. We had to take cold showers all day. We checked out that day, so we have no idea how long the problem persisted for, but it was definitely the entire day of our second day.

Partner

10/10

Exceptional

21 Feb 2025

Verified traveler

Weekend getaway

Overall great stay. Staff was friendly and helpful. Room showed a bit of wear and tear compared to other Hilton properties I’ve stayed at. Kitchenette was well equipped. Shower took a long time to heat up as well as the heat in the bedroom room area. Breakfast was good decent options. Location was great walkable to train and restaurants. Partially booked to try out the rooftop restaurant but it was under construction when we arrived.

Partner

10/10

Exceptional

16 Feb 2025

Echo

Perfect long term stay by hospital

The location was perfect to the hospital for a post transplant stay. easy in and out. decent breakfast (hot food!!! eggs, meat etc) apartment feel with full kitchen.

Partner

10/10

Exceptional

15 Feb 2025

Justin

Solid hotel, no issues at all. Staff was great in our interactions. Hotel was clean, parking in the garage was easy. We were staying to see a concert at the National and that was a 5 minute walk up the street. Area seemed relatively safe, lot of food options around. Easy access to 95. Bed wasn’t the comfiest. Definitely would recommend.

8/10

Excellent

29 Dec 2024

Ronald

It worked

Leisure Friends

8/10

Excellent

30 Nov 2024

Verified traveler

Good stay

A good stay! The breakfast (included) is particularly excellent (in a really nice space). The room was comfortable, temperature easy to adjust. Minuses: they did state there would be housekeeping on the 3rd day of a longer stay, but no housekeeping was provided. Only one burner on the kitchenette stove worked, and there was nothing to use to wash dishes (a sponge or brush or something). Otherwise very comfortable and convenient, with a great location. Walkable to restaurants and activities and the downtown train station.

Friends_and_family Family

8/10

Excellent

30 Nov 2024

Ivy

Nice Hotel

The hotel is nice. Loved the Lobby. The elevator situation was extremely confusing & annoying. The room was spacious, however, I was expecting a seperate door in a 2 queen suite.

Business

2/10

Poor

18 Nov 2024

Thomas

Digusting eoom

I rented two rooms. My friends roo. Had vomit all over the couch and couch cushions and was haphazardly hidden so nobody would find out till it was too late, food underneath the couch and foot rest, and human hair all over the blantanly misfolded towels. The room was a literal vomitorium and my friends were appauled that this was even a Hilton.

10/10

Exceptional

17 Nov 2024

Sarah

Great place to stay

Staff was outstanding. Our room was top notch. Great hotel.

Partner

8/10

Excellent

17 Nov 2024

Mark

Good place to stay!!

Quiet hotel- however some white noise for room would be good. Beds comfortable and clean. Small updates - shower heads etc.
Good should be labeled at breakfast however food was hot and delicious and servers very friendly.
Parking is convenient and not too expensive.
Service was excellent and so pleasant !!
Would stay again and recommend.

Friends_and_family Family

10/10

Exceptional

15 Nov 2024

Damario

Great stay

8/10

Excellent

14 Oct 2024

Errol

A very nice location for walking around the downtown area. I took a stroll to the river one day and took several walks towards the Poe museum area of town.

8/10

Excellent

10 Oct 2024

Anastasiia

Nice stay

Business Partner

4/10

Poor

05 Oct 2024

Vicky

Front door and our room door won’t open, had to go back down ask for new keys and still didn’t work, took more than 30mins to fix our card/door sensor. Bathroom door can’t even close, no space in the bathroom either. Extra sheets and package were just thrown in the little closet. Streets are noisy. No sound proof walls, can hear everything outside our room. Garage is tiny.

Leisure Partner

10/10

Exceptional

03 Oct 2024

Grace

Interviewing at VCU, so this hotel was very convenient and the self parking was connected to the hotel.

Business Self