Name: HomeTowne Studios Richmond - Airport/ Sandston
Address: Williamsburg Road, 5209 Building B, Sandston, 23150, US

4/10

Poor

30 Jul 2026

Judy

There was food still in the refrigerator from prior guests. There were clothes hanging on the back of the bathroom door - assuming from prior guests. The sink appeared to almost pop off when using - it was super late and we just need to sleep or else I would have moved hotels.

8/10

Excellent

19 Jun 2026

Joe

: wipe-down better and fix the bottom of tge sink.

Partner

10/10

Exceptional

15 Apr 2026

Steven Emanuel Bauford

Clean

Self

4/10

Poor

13 Apr 2026

Suzanne

La moitié des prises de courant ne fonctionnaient pas, les draps étaient douteux, et les serviettes étaient rudes et usees. La propreté était douteuse: Les murs éclaboussés. Pas de verre et le distributeur de savon à mains vide. Extrêmement bruyant! Un vieil hôtel qui manque d’amour.
Il y avait un parfum artificiel très fort et les meubles étaient sans poussière et la salle de bain etait propre. Au premier coup d’oeil ça semblait propre.
Le plancher était recouvert de vinyle, mais sale. Les oreillers étaient durs et vieux. Les matelas creusaient au milieu.
Mauvais sommeil dans des draps qui n’inspiraient pas confiance et lit inconfortable dans une chambre bruyante.
Pas recommandable à mon avis.

Partner

2/10

Poor

03 Apr 2026

ROBERT

By far the worst hotel room, worst beds, worst experience

Family

4/10

Poor

28 Mar 2026

Garry

Yes

Partner

6/10

Pleasant

21 Mar 2026

Karla

The room was clean and towels nice but there as no soap, shampoo or even a plastic drinking cup. We were quite unpleasantly surprised by that.

Partner

4/10

Poor

02 Mar 2026

Amiral

Roaches

Self

2/10

Poor

28 Feb 2026

Ashley

The room was not in good shape at all. There was a large gap under the door that you could hear the noise and also let a breeze in from outside. No utensils or anything for the kitchenette area. The outlet in the bathroom area didn’t work. The bathroom didn’t have a toilet paper holder. The shower rod was hanging on by a thread as well as the vent in the ceiling. Also the checkout time was 11a not noon as you have on your site.

Self

2/10

Poor

28 Feb 2026

Anthony

Room was nasty and had roaches. The front desk Mgt is rude and unprofessional

Self

2/10

Poor

24 Feb 2026

Ryan

I don't know where to start with this place. It's one of the worst experiences I've ever had. The rooms are dirty they clearly don't clean them. Half the stuff in the room doesn't work or is broken. They want you to pay a deposit. But for what the bugs in the rooms ? This location has terrible employees, The heavier set Indian guy is very rude and makes check-in unbearable. I'm still waiting on getting my last deposit back. When I checked out there was nothing wrong with the room. Other than what was wrong with it when I checked in. I promise you don't stay here and waste your money.

10/10

Exceptional

23 Feb 2026

Ian

It was great

Self

2/10

Poor

16 Feb 2026

MaShaya

The room is outdated and the sheets and pillows looked very worn out. There was a roach crawling around on the wall. I was only there a few hours and checked out.

2/10

Poor

15 Feb 2026

Natalie

The room neglected isn't the word more like no care to given to the presentation of the room at all. The bed spread was soiled , stains and it had cigarettes holes..or in other words burn holes.I requested a non smoking room..This wasn't it and it wasn't at the place I requested which was HomeTowne Suites next to the RED Roof side. The water was cold but did warm up later.So I did shower at some point. There were a lot of Hispanics having loud music like a day in the park loud, laughing. Yes they have a note for a quiet time but some people work varying schedule. It's not a party site but a hotel with others sco pay to stay not to hear the party crew. I just think if you loud and drinking socializing take it to the park not the hotel where others are staying too. They need a better policy or rule. I typically never have had issues I get the room on the side I request and it's most times it's little to no noise.

Business_and_leisure Partner

2/10

Poor

11 Jan 2026

Mark

If I could give this hotel \"0\" stars I would. Upon arriving for check-in I was told the room I had reserved was not available and was offered \"all they had left\". When I entered the room it was heavily damaged and smelled terribly of marijuana. The room was damaged in several ways and it didn't feel like a safe place.

Business

4/10

Poor

11 Jan 2026

Sean

Non smoking room doesn't matter smoke all day and night don't have asthma please

4/10

Poor

05 Jan 2026

Ricci

I was assigned Room 204 when I checked in which wasn't the original room I paid for it was a double room I paid for a king room...I let that slide....the Room had bedbugs and I have pictures of the bites...now they moved me to a cleaner room...the kind of room that they said was booked up, a king room...but then I had no one come clean the room till Sunday at 11am I had been at the hotel on the same floor since Friday...I had a reservation till Monday morning but I left Sunday evening at 3:30 pm after having a shower that took 30 mins for the water to get warm...then to have hotels.com to tell me that I can't have any reimbursement other than $35 in one key cash...so disappointed

Business

8/10

Excellent

14 Dec 2025

James

It was fine as usual but the only problem was not being able to sleep due to the cars passing by on the main road. It was difficult to sleep

Leisure Self

2/10

Poor

14 Dec 2025

Phillip

Had roaches in sink exploded

Friends_and_family Friends

2/10

Poor

08 Dec 2025

Jeryle

It was terrible lights didn’t work and they had bed bugs

Self

10/10

Exceptional

21 Oct 2025

James

Definitely my favorite place to go when I'm visiting Richmond

Leisure Self

10/10

Exceptional

20 Oct 2025

James

Definitely Peaceful just like I remember

Leisure Self

2/10

Poor

19 Oct 2025

Jaquann

The manager (black woman) was very rude and nasty. She claimed that my room was dirty and made me leave the premises two days early. I only had two bags of trash which was neatly tied up and crumbs on the floor. All of the workers do not speak English and is lazy as hell.

6/10

Pleasant

17 Oct 2025

Albert

The entire location is sketchy and not the safest feeling property. I was looking for a convenient place to rest for the night. When I arrived in the parking lot I knew that I had made a terrible hotel choice. It’s 10pm now, and I'm seriously considering trying to find another hotel.

Business_and_leisure Self

4/10

Poor

30 Aug 2025

Nathan

Poor quality no soap in one the rooms we booked. Wouldn’t come back.

Leisure Family

2/10

Poor

17 Aug 2025

DonJa

I did a review on 8/16 but I forgot to add that I checked out the room 15 minutes after I got in. I know I lost money by not staying the whole time and for only be there for that short of a time but I rather stay in my car where I have working locks on the door then this room with no working locks. The only good thing is the air conditioner was jumping😂 and it was cool in the room🙏

Leisure Self

2/10

Poor

16 Aug 2025

Angela

I didn’t feel safe at this property. There were no extra locks in the door and I felt unsafe. The linen was dirty with stains.

4/10

Poor

16 Aug 2025

Marsha

There was no ice machine on property. The room was clean but did not have a hairdryer, iron or ironing board lighting was bad in the room and no dresser to put your clothes in. Back of door was unpainted. Manager was nice and helped me with the T.V. as I was having trouble with it.

Leisure Self

6/10

Pleasant

15 Aug 2025

Mary Hunter

The room was ok but a few moths Although the website said hair dryer there was none. When I called the front office they said no hair dryer so I had to go on the plane with wet hair!

Friends_and_family Family

2/10

Poor

10 Aug 2025

John

Actually had to check out early. Horrible smell in room. Random people roaming the property. Door room did not close properly. Just a bad experience

Leisure Self

2/10

Poor

10 Aug 2025

Larry

This is another property in this area that is infestated with bed bugs. I checked in and as I was ready for bed I saw a huge bed bug just walking on the night stand, when I I told front desk they did not care and did not want to issue a refound, this place is dirty and lacks professional service.

2/10

Poor

08 Aug 2025

Lacora

Dirty

Leisure Family

2/10

Poor

26 Jul 2025

Breana

When I arrived, check in was smooth. However, I opened my door, and my room hadn’t been cleaned. The staff cleaned it quickly, and they missed some dirty towels and cooked ramen in the sink. I was willing to forgive that given they rushed. I later came back to the room, and I noticed water from a leak on the floor, roaches, AND DIRTY BEDDING. I mean stained pillows, red-brown mystery streaks with hair on the sheets, and dog hair all over the blanket. No housekeeping staff were around to help fix it. I didn’t care about the weed smoke in the lobby. I spent a terrible night here not sleeping and checked out a day early. I’ve never had a bad stay at a Red Roof Inn before.

The hotel looked clean and cared for in the photos and reviews. I felt like I’d been catfished by the hotel. I thought Expedia was trustworthy. I will be contacting Expedia for a refund. Do not stay here.

Leisure Self

2/10

Poor

26 Jul 2025

Ann M

When i got to the hotel ,there were so many people hanging around. Just hanging out. Didntblook

2/10

Poor

25 Jul 2025

Nikki

This place is a first class dive, complete with the hang around a talking it up all night out front…This place is built for shack ups, not quick family stay…don’t waste your time or money…

Business_and_leisure Family

6/10

Pleasant

25 Jul 2025

Alyshia

At check in I was asked how many adults were in my party. There were 2 adults and 2 kids (as I declared on the registration). When the A/C broke the desk clerk asked why there were 4 people in the room, as if I'd lied to them. It was very unprofessional. When he determined he was unable to fix the A/C at midnight he asked if we wanted to check out and he had no other rooms available. He then stated he had one room, which was one double bed, for 4 people, I don't think so. Then he took my husband to the office and magically found another room for us. So at midnight we packed and moved with 2 young kids. It was very inconvenient and we were not offered anything to make up for the issues.

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Brandon

It was just what I needed

2/10

Poor

20 Jul 2025

Vernetha

Dripping water from the ceiling at the door, door not secure, and hole in the wall. I wouldn't recommend this place to my worst enemy.

Leisure Family

10/10

Exceptional

19 Jul 2025

Nonna

Yes

Business_and_leisure Partner

2/10

Poor

19 Jul 2025

Antionette

Room was decent, but not cleaned well. Through the night people were breaking hotel room windows. Too many people hanging around the rooms at night, and drinking and smoking in the stairwells. Elevator was out of service.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Salman Ahmad

Nothing

Leisure Self

8/10

Excellent

06 Jul 2025

Christa

Clean

Leisure Partner

6/10

Pleasant

06 Jul 2025

JAIME ORLANDO

It was okay for a night

Family

10/10

Exceptional

30 Jun 2025

Jamaseyeh

Great stay!

my check in experience was very nice. The Manager observed that i was an employee of Fairfield inn. He immediately waived my deposit. My room was clean and my bed was comfortable. It was a quiet peaceful stay. I loved that food and gas was very close by.

Partner

2/10

Poor

22 Jun 2025

dawn

Dirty, no toilet paper holder, drunks outside the door till midnight , rude check in ( owner) hot water did not work then when we complained at check out she said oh ya, room 111 is backwards!!! I tried it that way also & NO way worked.. it was just a disgusting stay

Leisure Partner

10/10

Exceptional

21 Jun 2025

Darius

Clean, excellent customer service, not ever a bad experience.

Leisure Friends

8/10

Excellent

21 Jun 2025

Charles

The room was fine for the low cost except that there was almost no warm water or pressure for a shower.