Name: Hilton Richmond Downtown
Address: 501 East Broad Street, Richmond, 23219, US

Hilton Richmond Downtown

Richmond - VA · United States

501 East Broad StreetView location

100 reviews shown

10/10

Exceptional

10 Jul 2026

Hamayon

It was very good as expected from Hilton.

Family

2/10

Poor

04 Jul 2026

Wadood

AC was not working for 2 days. Staff not sure what to do --

Family

10/10

Exceptional

01 Jul 2026

Justus

Good place

Business

6/10

Pleasant

30 Jun 2026

Taiah

Going in I thought the hotel was nice. When checking in it was late so when I wasn’t greeted or spoken to by the front desk I attributed it to that. However when the morning came I was awoken to a fire alarm at 7am and had to leave the room . After that whole ordeal I wanted breakfast. prepaid for breakfast when booking the room . I didn’t know they had to give me a paper to join as nothing was communicated the night prior any questions I asked they weren’t answered fully. The breakfast the most diabolical thing I have seen. At breakfast I was serviced with extremely dirty dishes and my orange juice glass had an intact lip stain mark on the glass. I noticed once I went to take a drink. I had to wait over 30min to be seated when someone finally came out they asked if I have been seated. I said no. And nothing was said was just led straight to a table no good morning or anything. When I saw everything I was dirty I got up and left. Asked for a refund for the breakfast and I got it without having to do the most. But I spent almost 700$ for a weekend getaway stay so I just assumed the employees could speak and everything would be clean. I expected more with the hotel with the wonderful reviews and was extremely disappointed. Will not book again.

Partner

10/10

Exceptional

29 Jun 2026

Judy

Everything was excellent but why ask a traveler if they need anything and not supply or do your best to accommodate them. Reservations made last year...asked for front view and a microwave....received neither nor a call about microwave. Don't ask if not going to answer request

Family

6/10

Pleasant

29 Jun 2026

Meredith

Rooms are very dusty had to take allergy meds due to sneezing so much in the room and the AC stunk like rotten eggs, the bathroom shower was really gross as well. Our room wasn’t ready even though we showed up an hour after check in and after a long drive and hoping to settle in that’s frustrating. We were given breakfast vouchers due to the inconvenience but the breakfast was just okay, wouldn’t have eaten there if we had to pay for it. Probably wouldn’t return here any time soon, we stayed for 2 nights and it was almost $500, not including valet that was another $94 pretty over priced for the lack of cleanliness and amenities. And not to mention paying for valet $40 a night just to park it right in front, and when none of them could even retrieve my car at check out cause no one could drive a manual. Not sure why I had to pay to park and retrieve my own car. We love Richmond and visit often, but it’s been hard to find a decent hotel that’s clean and doesn’t cost an arm and leg when literally NOTHING is included.

Partner

10/10

Exceptional

29 Jun 2026

Inez

Great stay. Across the street from the convention center. Friendly and prompt valet. Delicious breakfast. I would stay here again.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Laura

Everything about our stay was pleasant except for the maintenance of the bathroom fixtures, which were clearly damaged before our arrival. This is something the staff should already have been aware of, given that the bathroom should have been cleaned before our stay.

Family_with_children

8/10

Excellent

25 Jun 2026

Laura

Although our stay was pleasant, we were disappointed to learn upon checking in at 5 PM that the room type we had booked several months in advance (a king suite) was no longer available.

Family_with_children

2/10

Poor

23 Jun 2026

Stein

Nothing in this filthy place with awful food and hidden fees everywhere. Shame on you!

Pet

10/10

Exceptional

23 Jun 2026

sherry and eric

Front desk, restaurant, and cleaning staff were so engaging and welcoming. Loved the food at the bar and the pool area, however, the pool water was freezing! Other than the pool temp, everything was perfect and we will be back!

Friends_and_family Family

4/10

Poor

20 Jun 2026

Ping

Pros: Good Location/Nice Amenity/Extra Large Room/Excellent Food in the Restaurant/Wheel Chair Was Provided/Buffet Breakfast was delightful

Cons:
Poor Services (no extra bedding for the sofa bed - my elderly mom was cold while sleeping during the first night; the safe is locked - not operational)
Poor Maintenance (the bathroom had no proper ventilation; the bathroom door is jammed with extreme loud noise when opening it each time; water station is not operational in the gym)
Poor Housekeeping (the duvet was soiled; there were fruit flys around the garbage cans in front of 6 floor elevated doors

Family

10/10

Exceptional

20 Jun 2026

Erika

Loved this hotel. Clean. Friendly staff. Great location!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Christopher

Great value

Self

4/10

Poor

13 Jun 2026

Shan

I was very disappointed with my stay.

When we arrived, the room was clearly not cleaned properly. There were food crumbs and snacks all over the carpet, dog paw prints on the chair, and coffee stains on the wall. These are things that should have been noticed and cleaned before a guest checks in.

I texted the hotel staff and requested housekeeping. I was told someone would come to the room at 7:30 PM. I even removed the privacy sign from the door to make sure they could enter, but nobody ever showed up.

The only positive part of this hotel was the valet parking staff, who were friendly and helpful. Unfortunately, everything else was disappointing. The room was not clean, the service was unreliable, and the overall experience was far below what I would expect from a 4-star hotel.

I honestly don’t understand how this hotel maintains a 4-star rating. I would not choose to stay here again. ⭐⭐☆☆☆ (2/5)

Family_with_children

4/10

Poor

10 Jun 2026

Pawan

The hot water mixer in the shower just did not work and this was frustrating.

Self

4/10

Poor

08 Jun 2026

Ana

Staff very nice, helpful, professional

Self

2/10

Poor

07 Jun 2026

Merri

Terrible hotel and terrible staff. I was visiting a family member at VCU who was in ICU. I contacted the hotel through hotels.com to let them know I wasn’t going to make it that night and when I arrived in the AM they had cancelled my booking for both nights and wouldn’t let me check in even for the 2nd night even though I had reached out to them. Thanks goodness I booked through hotels.com who were able to grant me one key points to cover another stay despite what the hotel did. Wouldn’t recommend staying here to anyone but a big thanks to hotels.com

Self

8/10

Excellent

06 Jun 2026

Anne

Location was nice

Family

10/10

Exceptional

04 Jun 2026

Melinda

Great staff! Great downtown location! Clean and quiet.

Self

10/10

Exceptional

02 Jun 2026

Zeronte

The hotel was amazing!

Business Family_with_children

2/10

Poor

01 Jun 2026

eduardo

The rooms were not very clean and my room was not cleaned during any of my 3 days stay. We were constantly asking for clean towels, toilet paper and garbage removal.
The valet was rude; upon my arrival, they said I couldn’t unload my luggage or being at the hotel entrance unless I paid them. I had to ask for assistance at the front desk.

The property doesn’t have self parking

Family_with_children

8/10

Excellent

25 May 2026

Maribel

Clean

10/10

Exceptional

22 May 2026

Jonathan

Great choice, great hotel

8/10

Excellent

20 May 2026

Juan

Clean room

10/10

Exceptional

16 May 2026

Erin

Breakfast was delicious, the rooms were clean, the beds were extremely comfortable, the we really enjoyed the restaurant for a light meal

Family

8/10

Excellent

16 May 2026

Denise

The room was clean, the staff was very friendly and pleasant. The wait time for breakfast seemed to be a little long but overall the experience was nice.

Partner

4/10

Poor

14 May 2026

Elizabeth

The room was very dirty. Stains everywhere. Dirty rag outside the door. I felt dirty the whole time I was staying there but thankfully it was only one night. I would never return. I don't usually leave reviews but I'm taking the time to leave this one, so no one makes the same mistake I did.

Partner

2/10

Poor

12 May 2026

Stephen

The hotel isn't clean, the food is horrible and the staff isn't very helpful. Never again!

10/10

Exceptional

11 May 2026

Angel

Clean room

Business

8/10

Excellent

11 May 2026

Dave

Carpet in hallway was lifted In a lot of areas

10/10

Exceptional

07 May 2026

Ben

Quick check in

10/10

Exceptional

20 Apr 2026

John

Great location and room, valet parking charged our EV, staff very helpful w/ a forgotten toothbrush and bag storage, thumbs up.

10/10

Exceptional

18 Apr 2026

Raidel

Good

Partner

10/10

Exceptional

17 Apr 2026

Kerryanne

Not a good breakfast selection for the price of $40 Only breakfast item that was good was the grits.

10/10

Exceptional

16 Apr 2026

Marquis

Perfect for our weekend visit to VCU and Richmond.

6/10

Pleasant

13 Apr 2026

Linda

There was no microwave in my room. Someone brought me an old half functioning one. The doors to the other room slammed all night that kept me awake. The door to the bathroom was worn and had damage on it.

Self

6/10

Pleasant

12 Apr 2026

Joselyn

The rooms are outdated and not very clean at least bedding was clean. There is a lot of upkeep and maintenance the rooms need. We ended up doing the breakfast buffet and the food did not feel fresh it was a waste of money. The staff however was very friendly and helpful. The bar is very nice and again the service is excellent.

We also ended up having to move rooms because there was work being done to the pool and there was a very strong paint thinner smell in our room and halls near the elevator. We traveled with our baby so we requested to move rooms. The staff moved us right away to accommodate us.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Emily

The pool was closed for repairs, which was the primary reason we chose this hotel. The room smelled like urine but did improve once we turned on the air conditioning. They gave us a handicapped accessible room (which we didnt need) and the adjustable shower head would not stay up. There was no exhaust fan in the bathroom so it was smelly and musty after use. The staff was great.

Family_with_children

8/10

Excellent

11 Apr 2026

David

We had an issue getting a TV remote for our room as none was there on arrival. No big deal but it took 4 hours to resolve!

Partner

10/10

Exceptional

11 Apr 2026

Britanee

Great stay!

Friends

6/10

Pleasant

09 Apr 2026

Alexandra

Check in was sub par. No information given such as breakfast time and location, check out time, and WiFi. I felt like I was being annoying to the staff member when I was asking for clarification on this.

Family_with_children

10/10

Exceptional

05 Apr 2026

Jessica

Staff was welcoming, clean room, great stay!

Family_with_children

8/10

Excellent

04 Apr 2026

latamara

Clean room staff was pleasant

2/10

Poor

27 Mar 2026

Michaella

My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart.

The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price.

More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room.

I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution.

This level of service and lack of accountability is unacceptable.

Partner

10/10

Exceptional

26 Mar 2026

john

The room was nice and quiet. Elevators were always available.

Friends_and_family Family

2/10

Poor

25 Mar 2026

Ashley

The quote literally made us wait until exactly 4 to check in after a two hour drive. We specifically chose this hotel for the location and hot tub availability. Extremely disappointed to find it was not working. No one told us, and there wasn’t a sign so we got dressed and went down stairs to step into an ice cold “hot tub”. Then we found one of the water bottles for purchase they leave on the desk in the room had been drank from. Very disappointing and frankly gross.

Partner

6/10

Pleasant

24 Mar 2026

Abhash

The parking situation was not ideal. You either had to pay $40 for valet parking or pay $12 to park across the street but wake up before 6 am to extend the meter.

Business

10/10

Exceptional

20 Mar 2026

Patricia

jazz night was great!

Business

10/10

Exceptional

20 Mar 2026

Natasha

I did not utilize the gym

6/10

Pleasant

17 Mar 2026

Andrea

On our way to the hotel, we received a call that our room would not be ready on time. Upon arriving, we had assumed parking would be free as the hotel is over a parking garage, but were told that we would have to use the parking lot across the street (23$/8hr) or the valet service who owned the garage(51$). We ending up using the valet service and the gentleman from PNC were extremely friendly and helpful.

The front desk staff were less friendly. Everyone seemed in a rush to get things done. One gentleman who was friendly, seemed to be trying harder than the others, but overwhelmed as they kept leaving him alone.

We were not able to enjoy our stay fully due to our room not being ready when we arrived. We were hoping to use the hot tub, which was the main reason we chose the Hilton. Unfortunately, we had to make the decision to skip it.

Outside of service and confusion, the hotel was beautiful and clean. Shaun helped us check out and also helped us find some things we needed the next morning. His smiling face and friendly disposition brightened up what would have ended up being a completely disappointing stay.

4/10

Poor

16 Mar 2026

Gregory

The parking situation is ridiculous. Arrived at 3:45pm to a line of cars spilling out into the road and the valets doing nothing but standing around. No cars were being parked and everyone was getting frustrated. Finally after waiting nearly 30 mins, I parked the car in the line and went to get one of the valets myself. Was told I had to use an app/website to request the car and pay the $53 fee. After dealing with the parking situation, we went inside the hotel to check in. Check in was largely uneventful, but for a property claiming to be “4 stars” the decor and carpeting is subpar. This feels a lot like a Hampton Inn or other 2 star hotel. The room we were given had a strong odor of bleach, the door to the bathroom had a huge gash across the face of it from the entry door slamming into it. There’s no way to keep the bathroom door open because it’s on a self closing hinge. The air conditioning would not go below 67°F on the settings, but the room felt like it was in the mid-70s. We slept on top of the blankets and sheet the entire night because it felt so warm. I would not stay at the Hilton again. For all of the talk about this property being historic and upmarket, nothing about the appearance or experience felt high end. The ice maker on the 4th floor was also broken and all I was told when I advised the front desk staff was to just go use another floor’s ice maker. That’s fine, but no effort was made by them to repair it during our stay.

Partner

10/10

Exceptional

14 Mar 2026

John

Everything was very clean. Staff took fantastic care of us, aloud us to check in early. You could tell it has been around a while. Tile cracked, handles falling off in the bathroom. I would stay there again.

10/10

Exceptional

09 Mar 2026

Shana

Beds were soft, our room was large, the restaurant downstairs was accommodating.

Partner

10/10

Exceptional

08 Mar 2026

Christy

We loved it- room was clean- the whole hotel was clean, staff was amazing

Partner

4/10

Poor

07 Mar 2026

Kevin

Staff was all excellent. There is no on-site self parking and the valet shut down. Had to go find parking. Room was clean on arrival, but was not cleaned before the 2nd night.

Self

2/10

Poor

01 Mar 2026

Justin

Arrived and the type of room we booked was unavailable. No attempt to remedy the situation just a shoulder shrug and sorry.

Front desk staff extremely unhelpful and indifferent. Asked for a late checkout to accommodate the errors upon arrival. Was told I’d need to book the room for a full extra day if I wanted to check out 2 hours later than standard time. When asked why the rate the front desk was offering was $60/night more than what was shown online met with another shoulder shrug.

Air conditioning brutally loud all night long.

Poor reflection on the Hilton brand stay elsewhere.

6/10

Pleasant

20 Feb 2026

Joshua

The room was great the staff was very welcoming.

Friends

6/10

Pleasant

19 Feb 2026

Crystal

The water in sink never got warm and there was food left in the fridge from the previous occupant.

8/10

Excellent

18 Feb 2026

Victor

The staff was nice and the room was clean.

6/10

Pleasant

17 Feb 2026

Jessica

The noise from the heating/ cooling unit was horrendous. The pool was under repair and nothing was even mentioned about that. Not the best stay.

Family

2/10

Poor

17 Feb 2026

Nancy

I am currently waiting compensation after calling Hilton guest assistance/customer service.
I had two Expedia reservations. One on a Wednesday, followed by a Thursday and Friday. Arriving late Wednesday the front desk said we could stay in the same room without having to move. I noticed right away mold on the bottom shower, yellow on the pillows, pillows were flat, while the toiletries (shampoo, conditioner, bath wash) hung in the shower, on the counter only had a cheap bar of soap and shower cap. The website said premium toiletries.
The next day (Thursday), at 5 p.m., after working a conference nearby I returned to my room to find it unmade. I did not understand why. I called the front desk for clean towels so I could shower since mine were on the floor, still wet. The towels finally arrived 7:40 at night. Friday afternoon (still working at a conference nearby) I stopped into the hotel room at 3:30 p.m. The room was STILL unmade. I went to the front desk to complain. The front desk (John B.) said the maids were already gone for the day and they are unstaffed of maids. The hotel was also currently only making guest rooms every three days (the other front receptionist said five days). My room remained unmade the rest of the time. As a hotel guest I pay not just for a place to stay, but for a comfy and enjoyable clean place. This was a violation of OSHA and CDC best practices. I complained at the front desk. They gave me a Trip Adv. card to complain instead of resolving.

Partner

8/10

Excellent

13 Feb 2026

Gisela

Nice hotel. Accommodating and professional Big room. Pet friendly but no grass or pet area available.

Leisure Pet

2/10

Poor

09 Feb 2026

Ivette

The bathroom in my room was dirty upon arrival, with visible footprints all over the shower. I immediately reported this to the front desk and showed them a photo as proof. Despite bringing this to their attention, no one was sent to clean the bathroom.

I also experienced inappropriate and unprofessional behavior from the bartender, who was rude, refused to assist or serve me, and made an offensive comment asking why we don’t “drink rubbing alcohol.”

At checkout, I reported all of these issues and was told someone would contact me. It has now been a week, and I have not received any follow-up or communication.

I am very disappointed with this experience and how these concerns were handled. I would appreciate a response as soon as possible to address this matter.

Business

10/10

Exceptional

08 Feb 2026

ASHLEE

Room was clean and stocked with supplies. The breakfast was delicious and reasonably priced for their buffet. We enjoyed the indoor pool! Thank you for a great stay.

Leisure Family_with_children

4/10

Poor

07 Feb 2026

Jessica

Hot water did not work

4/10

Poor

07 Feb 2026

Beverly

Tv had no service, fridge was room temperature, pillow smelled like cat urine, mold on carpet next to AC, no parking validation.

Leisure Family

10/10

Exceptional

02 Feb 2026

Heather

Location, restaurant and bar, wonderful staff, and comfortable room. Would stay here again.

Leisure Family

8/10

Excellent

01 Feb 2026

Kelly

Great staff only not 5 stars because I heard loud traffic all night long. Comfortable beds!!

8/10

Excellent

01 Feb 2026

Joe

The staff was very courteous and nice. I was not impressed considering it was a Hilton. The sidewalks outside were not shoveled and were covered in ICE. No parking on location so I had to pay for public parking.

Leisure Family

10/10

Exceptional

20 Jan 2026

Jilaine

The king size bedroom was nice. Super spacious. Their restaurant was also very good and the location of parking and proximity to the convention wasn’t too bad at all. It was about a block away.

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Brittany

The staff from check in to check out were friendly and efficient. I appreciated the courtesy and the ease of checking in and out.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Jay

China at check-in was outstanding. Friendly and helpful. Food in the restaurant was good. Service was a little slow. Maintenance fixed our refrigerator quickly.

Leisure Family

2/10

Poor

19 Jan 2026

Amini

Room had a leak and smelled of sewage maintenance sprayed something causing respiratory issues. Still waiting on refund.

Business

6/10

Pleasant

15 Jan 2026

Raymond

8/10

Excellent

11 Jan 2026

montoyia

Not now

2/10

Poor

09 Jan 2026

William

There were dog droppings on the floor and stains on the couch that appear to be human juices.

4/10

Poor

01 Jan 2026

Franchone

No HOT water to take a SHOWER and had to kill a spider in the shower.
Water was also COLD in the sink. HORRIBLE. Another guest was complaining about the room not having HOT WATER too.
Informed the front desk and you get thst same response I'M SORRY Nope wrong answer, fix the issue or comp your Guest.
THIS IS UNACCEPTABLE!!!!

Friends

10/10

Exceptional

25 Dec 2025

Amy

Nice place to stay while visiting my daughter at VCU.

8/10

Excellent

24 Dec 2025

Franco

Clean room and hotel overall

10/10

Exceptional

23 Dec 2025

Nicole

Staff was very welcoming and friendly, check in went extremely smooth and quick.

10/10

Exceptional

22 Dec 2025

Shawn

Great stay

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Floyd

Parking is Rough and expensive

Business Family_with_children

10/10

Exceptional

14 Dec 2025

William

Everything was good.

2/10

Poor

12 Dec 2025

Allison

Awful facility, doesn’t answer phone, rude

8/10

Excellent

11 Dec 2025

Jonathan

Great room. Staff were very helpful

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Thomas

Staff for the most part is just ok. I've had better customer service in alot of places not named Hilton. Charging someone 21 dollars for a breakfast that would be free at a lesser establishment is criminal. The menu in general is just limited. The room was clean but noisey and in 2025 can we not have curtains that keep the light out?

Partner

8/10

Excellent

05 Dec 2025

Catherine

Nicely updated considering the age of the hotel. I could not get hot water at the sink or the shower. The food service at the meeting was excellent.

Business Self

10/10

Exceptional

03 Dec 2025

Michael

Everything was excellent

Business Self

8/10

Excellent

01 Dec 2025

Maribel

Clean and super

Leisure

2/10

Poor

01 Dec 2025

Claire

Broken elevator, no room service, poor service in the restaurant on our first night (40 minutes for one drink), second night was better. The manager on duty came over to help out and listened to our complaints. She was great.

Check was ok; valet and bellman were nice. Trying to check in and ask for our room, we were greeted by an unhappy employee.

Our room was serviced by emptying our trash cans...the bed wasn't made, and we only got one towel. Asked for an additional towel, and that came hours later. No vents in the bathrooms which just made them hot and wet....and the doors just slam closed. Our one room the bathroom door didn't even close!

The staff was nice, but overall, one of the worst hotels I've stayed at in a long time.

Business_and_leisure Family

10/10

Exceptional

22 Nov 2025

Sammie

The rooms are exceptionally clean and decor is very nice. Spacious room and business friendly. I will stay here again.

Business

6/10

Pleasant

17 Nov 2025

Juan

Upon check-in we were told the hotel was overbooked and the front desk tried to persuade us to cancel our stay that we had paid months in advance for. We were then told that we would be given a smaller room than what we had reserved and paid for. All of this because we simply booked through a third party. For our inconvenience, we only received complimentary breakfast for one morning of our stay... Not a fun way to start your stay and absolutely not a way to treat guests, especially those who secured their stay months prior.

Cleanliness was average, maintenance is needed a few places throughout the hotel, valet parking is very limited, the beds are very comfortable, breakfast was good, location was great.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Susan

Everything was very nice!

Leisure Family

4/10

Poor

16 Nov 2025

Cerrianne

The front desk staff were very friendly at check in. Room service is hard to navigate, and menu for this was inaccessible. We just kind-of asked the staff over the phone if they had certain types of entrees. The shower was broken with low water pressure. Water was then cold or lukewarm. Handle of closet was completely broken. The hotel just looks like it needs some TLC to charge the prices we paid. We ended up leaving after one night because I didn’t want to bathe our kids in the stained, barely working tub. The beds were clean and comfy, though!

Leisure Family

10/10

Exceptional

13 Nov 2025

Valeta

The downtown location was convenient. The hotel room was clean and the staff was courteous and friendly. The restaurants offered a variety of delectable food items.

Business_and_leisure Partner

8/10

Excellent

13 Nov 2025

Patrick

$50 valet parking

4/10

Poor

10 Nov 2025

Molly

The room was dirty. There was dust everywhere and the bathroom door was broken.

Business

10/10

Exceptional

09 Nov 2025

Caroline

The food at gather & hem was delicious and open late for when I got back after a concert!! Staff was so attentive and very helpful. Super nice place to stay. Loved the high ceilings in the rooms.

Leisure Pet

10/10

Exceptional

31 Oct 2025

Sean

Excellent Room!