Name: Courtyard Richmond Airport
Address: 5400 Williamsburg Rd, Sandston, 23150, US

8/10

Excellent

11 Jul 2026

Arthur

Property is under renovation.

Partner

6/10

Pleasant

08 Jul 2026

Connie

It is under major construction and is quite the mess. I wish that had been disclosed when I booked, I would not have chosen this property. I drove farther expecting a wonderful property and it was not. Bed was comfortable but very sterile. Staff was good but not the property. And they have a long way to go.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Lawrence

Renovations. They don’t specify before booking. WiFi was also not working for my room.

Family_with_children

4/10

Poor

30 Jun 2026

bernardo

Everything was down for renovations. Loud music and noise from the work being done. None of the amenities were available. It wasn’t the most pleasant stay, but the water pressure in the shower was cool! Lol

2/10

Poor

20 Jun 2026

Christina

Filthy, no pillowcases, messily made beds

Family_with_children

10/10

Exceptional

16 Jun 2026

Elizabeth

Property is under going renovations but I stayed in one of updated rooms and it was very nice. I did not hear any construction noise during my stay. Once complete, I'm sure the property will be very nice. I plan to stay there again in the near future.

Self

2/10

Poor

13 Jun 2026

Rochelle

THIS HOTEL IS UNDER EXTREME CONSTRUCTION! Nothing told us before we checked in! When we checked in the lobby was dirty, noisy, plastic sheets blocked doors, pool was closed. Bar was open but was closing early. Our room was VERY small. We were a party of 3. Got one King bed and a sofa bed which wouldn't open until we called the front desk and she had to work to get it down. When it was down, it was so close to the wall and King Bed end that she had to scoot down to bottom of bed to get out of fold down sofa! There was not room for 3 persons with luggage etc. 0ur front door got stuck and front desk had to come back up to get it fixed. All in all, a horrible last night in Richmond! When I booked, I had read all about the hotel on the website and Expedia and NOTHING was mentioned about any renovations being done at this hotel! Thanks so much for refunding our money!

Friends_and_family Family

4/10

Poor

24 May 2026

Sondra

The property is under construction and this information was not disclosed until we got to the property. The. Construction workers worked during the night at 11pm and later and we could hear them sawing and banging on the floor below us. They are renovating the second floor and we were on the third floor. The next morning we came down for breakfast and was told they ended it at 9am due to no one come down prior to 9am. The room was decent but the overall look of the hotel and parking lot was not ideal. Had I known the property was under construction I would not have stayed there. Unfortunately I booked 2 nights because I was in town for a family wedding.

Partner

4/10

Poor

20 May 2026

ayumi

My room smells so bad and

10/10

Exceptional

19 May 2026

Bruce

yes

Partner

10/10

Exceptional

11 May 2026

Erin

We had a great time in the pool and the staff was awesome and really helpful.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Antonio

Stayed there for morning flight. Easy to find and decent place to stay.

4/10

Poor

03 May 2026

Carol

Easily the worst, most run-down Courtyard I’ve ever stayed in. Stained furniture & carpets. Mold on ceiling. No warning that it was under renovation. Horrid.

10/10

Exceptional

02 May 2026

Tracey

The hotel and staff were great! The shuttle driver… not so much.

6/10

Pleasant

30 Apr 2026

Artia

They are doing a much needed upgrade to the property. The rooms were very outdated and very visible signs of wear and tear throughout the rooms. Construction was being done on the second floor and could be heard within the rooms on the first floor. There was an indoor pool that was supposed to be heated but wasn’t. But the staff was nice. It was fine for an overnight stay, but would not have stayed there if my trip was any longer due to the construction and old rooms.

8/10

Excellent

29 Apr 2026

Desmond

Under construction during my stay , so yeah. But it was nice. Staff was nice.

10/10

Exceptional

22 Apr 2026

Nathan

Great as always.

Partner

10/10

Exceptional

21 Apr 2026

steviey

👌

Friends

4/10

Poor

16 Apr 2026

Tejaswi

Was not provided wifi information. Property was dirty. It didn't feel safe or secure enough.

Business

4/10

Poor

09 Apr 2026

Christina

The construction was extremely loud and disruptive.

2/10

Poor

08 Apr 2026

Melissa

DO NOT stay here!!! Under construction and incredibly noisy and disgusting! Not sure why they aren’t temporarily closed! Awful experience. Book at own risk: Marriott does not care about your satisfaction.

Family

8/10

Excellent

29 Mar 2026

Lori

Good bar

10/10

Exceptional

23 Mar 2026

Victor

Experience at check-in was excellent. Front desk greeter answered all my questions immediately and accurately. Room was clean and ready. My only issue was the A/C temperature fluctuations. Airport shuttle was punctual on-the-dot. Will definitely stay again in the future.

Self

4/10

Poor

22 Mar 2026

Amy Bonney

Although the property was under renovation there was no interior secondary lock on the door. Made me very uncomfortable. The shuttle service was fine

Self

10/10

Exceptional

16 Mar 2026

Eva

Very comfortable and pleasant atmosphere. Would stay again.

10/10

Exceptional

15 Mar 2026

Steven

Great hotel! Clean, spacious room and comfortable bed. Only complaint is that there was no free coffee.

Partner

2/10

Poor

15 Mar 2026

Cornelius

Under Construction and can not happen fast enough. Staff is wonderful, they just need the property to match.

2/10

Poor

24 Feb 2026

Stephen

All of it was poorly maintained. Didn’t get the room I had booked. No one was paying attention for when we wanted to buy breakfast. Flooding in the main hallway. Internet didn’t work.

Partner

4/10

Poor

22 Feb 2026

Joyce

It is currently under construction, which we didn't know when we booked reservation. Elevator was filthy. Room was mediocre.
It was advertised as having breakfast included with room, but it did not have breakfast. We were told that chef had a \"crisis\" during the night. There was no complimentary coffee/tea/water in lobby.

Partner

6/10

Pleasant

22 Feb 2026

Karen

I am glad the place is getting remodeled. I really hope you are updating the entire bathroom and the lighting. The support/headboard pillows are also very sad and tired. The elevator is scary. The staff is great though! They were helpful and responsive!

Partner

8/10

Excellent

28 Jan 2026

Carlos

Good place, but it’s going through a major renovation!!

8/10

Excellent

25 Jan 2026

Davor

Clean.

Business

8/10

Excellent

08 Jan 2026

Anthony

Efficient service. Clean and spacious room.

10/10

Exceptional

05 Jan 2026

dedma

Did not offer breakfast

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Monteal

The hotel was a surprise very good stay.

Leisure Family

6/10

Pleasant

23 Dec 2025

Elizabeth

Room was (partially) redone and was very clean. Staff was pleasant and friendly. Bistro was understaffed especially in the morning. Always big black laundry carts in hallways. To be fair, the hotel renovations were a work in progress so that may explain some of the shortcomings.

8/10

Excellent

22 Dec 2025

Philip

Room is in need of remodeling. Rusted doorframe, ripped carpet, noisy hvac. The phone in my room didn’t work. Nice TV. Staff was decent.

Leisure Family

10/10

Exceptional

20 Dec 2025

Stephen

Great staff and clean room

Leisure

2/10

Poor

09 Dec 2025

Evelyn

I spent over an hour outside the airport trying to get in touch with the hotel to request the shuttle, only to learn—after speaking with three different Marriott 1-800 agents—that the hotel’s only phone line was down. I was shocked to hear there was no alternative contact number, not even a cell phone for the manager on duty.
I was then told the only way to request the shuttle was through the Bonvoy app. Unfortunately, because the reservation was made under my email but in my mother’s name, the app wouldn’t allow me to access it. The agents repeatedly told me there was nothing they could do because I booked through Expedia rather than directly through Marriott. As a longtime Marriott member, it was incredibly frustrating to feel like I was being treated as a lesser guest simply because of the booking channel—especially when I was still staying at a Marriott property.

Ultimately, I was instructed to take an Uber and “ask for reimbursement,” but again told it was solely up to the manager’s discretion and that they might refuse because I booked through Expedia. After all of this, I was left with no clear solution, no assistance, and no reliable way to reach the hotel for the shuttle I was supposed to be able to use.
This experience left me feeling stranded, dismissed, and deeply disappointed. It has made me question staying with Marriott in the future if this is the level of support provided when something as simple as contacting the hotel.

Self

2/10

Poor

04 Dec 2025

Joshua

The shower in my room had the worst water pressure that I have ever experienced. The water maybe made it 1/4 length of the tub. Not exceptaple for a hotel. I could have saved money and stayed at a motel. Also the indoor pool was out of order.

Self

8/10

Excellent

03 Dec 2025

Robert

Easy check-in and checkout.

10/10

Exceptional

02 Dec 2025

DonSha

The room wasn’t spotless had a few mishaps with hair in the tub and the stopper in the sink was broken

Leisure Family_with_children

8/10

Excellent

26 Nov 2025

Helena

Yes

Leisure Self

10/10

Exceptional

20 Nov 2025

SHERRY

Great customer service at the front desk. The rooms were clean. Would be nice to get an early check-in sometimes.

Leisure Family

8/10

Excellent

14 Nov 2025

ALVIN

Room was very good but there was a bad smell in the hallways.

Leisure Family

8/10

Excellent

10 Nov 2025

John

Yes to both.

Friends_and_family Friends

2/10

Poor

06 Nov 2025

Francisco

Hotel is under construction , dirty , the room was oddly lit, No non feather pillow options .

4/10

Poor

31 Oct 2025

Adam

Place was under construction, run down. Staff were generally friendly location was good for getting to the airport but overall I have paid less for better

Business Family

10/10

Exceptional

27 Oct 2025

SHERRY

I visit once a month and my stays are always pleasant at this hotel. It's usually quiet and clean. The staff is very nice and accommodating ( early check-in). They are renovating and I'm excited to see the new look. I'm not sure if they still have security on the grounds but that was a plus. I'm hoping the prices continue to stay stable along with the fees.

Leisure Self

10/10

Exceptional

23 Oct 2025

Elizabeth

The shower doors fell off and the pillows were kind of flat. Long dark hair in the shower. Lobby and bistro were very nice.

10/10

Exceptional

19 Oct 2025

James

Breakfast service staff was very friendly and service was good.

2/10

Poor

15 Oct 2025

Alina

Upon arrival to the hotel, i had to call to see if it was even open. There was old furniture and toilets in the parking lot, as well as 2 large cranes tearing up the roof/ overhang area. The entrance to the lobby was not even visible due to the construction and equipment. This place should NOT have been open for guests, as it was truly unsafe. This was NOT up to the quality I expected from a Marriott location.

Leisure Family

10/10

Exceptional

09 Oct 2025

Annabelle

The pictures do not appear to be the same. The room had a funky odor and I immediately asked for another room. Checking in felt rushed and did not feel friendly or accommodating.

Leisure Family

4/10

Poor

07 Oct 2025

Lauren

Deceiving Location

The photos are very deceiving. Outside walls are half painted, paint peeling on the covers, parking lot was trashed, rooms smelt of mildew, balcony/back door wouldn't open, sink was slow draining. We ordered a Starbucks coffee drink in the morning from the coffee bar, and it tasted awful. So glad it was only one night. We will not be returning.

Business

10/10

Exceptional

03 Oct 2025

Nicole

Room is clean and quietv

Leisure Family

10/10

Exceptional

19 Sep 2025

Jarmy

Great

Business_and_leisure

6/10

Pleasant

16 Sep 2025

Kyle

Not your standard Marriot. Very humid inside the room/building, and did not have a pleasant smell throughout the property.

Business_and_leisure

2/10

Poor

14 Sep 2025

stephanie

Didnt like the women at the front desk. Lied to me about breakfast and told me i had to go to waffle house. Just treated me like she didnt like white people.

Leisure Self

10/10

Exceptional

14 Sep 2025

Geraldine

This was a perfect place to stay. I would definitely recommend.

8/10

Excellent

06 Sep 2025

James

Clean room nice location.
A place to return!

Leisure

4/10

Poor

05 Sep 2025

Vivian

Room was not on good condition

4/10

Poor

05 Sep 2025

James

Mildew in the shower. Disgusting bedroom ceiling but recently renovated on the inside. Outside can use a touch up but the area is declining.

10/10

Exceptional

04 Sep 2025

Shelley

I have stayed here before and returned knowing that I would have a clean safe place to stay. I recommend staying here.

Self

6/10

Pleasant

02 Sep 2025

Suzanne

Property is shabby. It needs cleaning and updating.

Leisure Self

10/10

Exceptional

02 Sep 2025

Karen

Pleasant experience

Leisure

6/10

Pleasant

01 Sep 2025

Kamiliah

THE POOL WAS ICE COLD KIDS COULDN'T EVEN GET IN IT

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

Amandeep

Great amenities and clean

10/10

Exceptional

24 Aug 2025

andrew

Ok

Business Partner

10/10

Exceptional

22 Aug 2025

Vincent

Great stay for a quick visit. Many things near the hotel and parking available

Leisure Family

6/10

Pleasant

22 Aug 2025

Alice

There was no coffee station in lobby only coffee at the Bistro opened at 630. Staff was great and gave me a coffee at the bistro as I did not have a coffee cup in my room because we used the two we had the evening before. Staff was wonderful! Fire alarm went off and we evacuated was the only drawback to our night.

Leisure Family

8/10

Excellent

21 Aug 2025

craig

The fire alarm went off at about 11:00 p.m.. had to stay outside until 11:30 or so.

Breakfast is some miniature danishes, miniature muffins, and coffee.

Room was clean and comfortable.

Staff was fantastic.

Business Self

2/10

Poor

20 Aug 2025

Jim

Lousy

no room service, resturamt was a farce.

Partner

6/10

Pleasant

19 Aug 2025

Charles

The downside was waiting for an hour and a half for transportation to the hotel. There was a storm that canceled all the flights and several hotels share the couple of vans. We were very tired and wanted to get to our room but it seemed to take forever! I would have made other arrangements if I had known it was going to take so long. They need to make better plans when this happens. It was unreasonable the amount of time we waited. We would have done better to get an Uber to a hotel further away. The next morning, we had no problem getting to the airport. It took five minutes! The room was comfortable but I’m not doing that again!!!

Leisure Partner

8/10

Excellent

17 Aug 2025

Victoria

Very Pleased!

We were very comfortable at this hotel property. The bed was comfy and there was a feather and a foam pillow for each of us. Although it is very close to the airport we were not bothered by noise. We did not realize that the cleaning is typically done every other day unless requested daily so be mindful of that. Overall very convenient for travelers and a good place to stay.

Partner

8/10

Excellent

10 Aug 2025

Veronica

It’s really nice but the carpet looks old

Business_and_leisure Family

4/10

Poor

09 Aug 2025

Steve

Outdated, Not your typical Marriott

Business Self

4/10

Poor

05 Aug 2025

Shirley

Ants all over the bedside table. Handicap shower leaked all over floor. Had to wait at check in because room wasn’t ready. Given a handicap room although it’s not what I reserved.

10/10

Exceptional

04 Aug 2025

Sharon

Convenience to RIC. Friendly and helpful staff. Nice to be able to get a drink and food at the lobby bar.

6/10

Pleasant

02 Aug 2025

Josephine

Convenient to airport but needs an upgrade terribly. Also, the phone in my room was filthy and the toilet seat was broken. Only one short night before flight.

Business_and_leisure Self

8/10

Excellent

30 Jul 2025

Michael

Half way stop to final destination. No breakfast

Partner

10/10

Exceptional

27 Jul 2025

Gerianne

great customer service

Leisure Family_with_children

8/10

Excellent

26 Jul 2025

Theresa

The location is close to the airport.

Leisure Family_with_children

4/10

Poor

26 Jul 2025

Mylaka

The hotel itself

10/10

Exceptional

21 Jul 2025

Haydn

Usual standard. Clean and comfortable.

Leisure Partner

2/10

Poor

20 Jul 2025

Tonette

One and done

Check in was okay, the initial room the bathroom tub was dirty, stains hair etc. At 3am some weird person banged on the patio door, when I peeked out I could see a man trying to jump/climb over the wall to get out?

Partner

10/10

Exceptional

18 Jul 2025

Kerrian

Only thing i didn't like was the toliet was difficult to flush. It wasn't the end of the world. So i went about my business.

10/10

Exceptional

14 Jul 2025

Aravind Reddy

It’s good!

Leisure Self

6/10

Pleasant

13 Jul 2025

janet

Close to airport. Had a heavy scented smell as if to cover odors that was difficult to smell.

Leisure Family

10/10

Exceptional

12 Jul 2025

Joseph

Very convenient to airport, nice lounge/bar as well

2/10

Poor

12 Jul 2025

Noah

My room was filled with ants all around the bed, woke up in the middle of the night with ants all over me. I did not eat in the room.

Business Self

10/10

Exceptional

10 Jul 2025

Nicole

The room was very clean and comfortable

Business_and_leisure Family

6/10

Pleasant

08 Jul 2025

maria luisa

Booked room last minute due to flight diversion. Room rate was way too high for quality of room.

8/10

Excellent

07 Jul 2025

kyle

Very clean and close to everything.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Randall

Great place to stay if you are looking for something close to the airport.

Business Self

6/10

Pleasant

01 Jul 2025

Daphne

Great location near the airport, easy to locate. The room was not shabby, but looked like it was decorated in the 1960s! Also, the headboard to the bed was a couple of foam pillows with part of its cover missing. The wall paper was a mismatch of some kind. Bathroom dated, but okay though I prefer a walk-in shower. In summary, it was neat and clean, people nice, bed good -- all very functional, but did not feel like an up-to-date Marriott. I was only there one night and did have a good rest. Quiet, despite airport nearby.

Leisure Self

8/10

Excellent

28 Jun 2025

Maura

So close to airport for early morning flight

Great location to stay when flying out early from RIC airport. Shuttle was fairly quick and super friendly staff.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Verified traveler

One night accommodation great

Friends_and_family Family

8/10

Excellent

15 Jun 2025

ZOE

Desk staff were lovely 😊 Super close to Richmond Airport. Shuttle driver was right on time.

Business

8/10

Excellent

14 Jun 2025

Ronnie

Concerning environment around the hotel

Partner

10/10

Exceptional

08 Jun 2025

Tony

I checked out this morning early. My shuttle was not ordered for me. The gentleman that checked me out, I don’t remember his name but he personally drove me to the airport. Excellent customer service. I will definitely be back. Thank you very much.