Name: Four Points by Sheraton Richmond Airport
Address: 4700 S Laburnum Avenue, Richmond, 23231, US

6/10

Pleasant

26 Jul 2026

Brenda

I like the spacious room and the cleanliness of it. I like the cordiality of the staff. What I didn’t like was having to go the front desk for two nights to retrieve towels. Also, I didn’t like having to do the same for my bed linen for one night, plus having to change the bed as well. In addition, the bed rail fell. All inexcusable since I had requested these items earlier in the day for both days. Although the front desk clerk was very apologetic, I was frustrated and will probably not consider 4 Points by Sheraton in the future.

10/10

Exceptional

25 Jul 2026

Tarja

My Husband and I enjoyed our stay, the room was very clean, cool and comfortable. The Staff is very welcoming, and was very helpful with the things we asked for. Also want to say thanks to the Bartender, for accommodating us even though it was almost closing time. Food and Drinks was a 10 👍😊

10/10

Exceptional

23 Jul 2026

Sideek

Love it with my family clean it is perfect I will come back again

8/10

Excellent

20 Jul 2026

Paola

Está muy limpio el hotel, las cámas son cómodas

Self

10/10

Exceptional

07 Jul 2026

Hilda

Perfect stay

Business Family_with_children

10/10

Exceptional

07 Jul 2026

Maria

Perfect stay

Family

4/10

Poor

05 Jul 2026

Gadiel Jeong Nam

Bed was comfortable and clean but the shower didn't work properly and the bathroom had water damage in various spots: the paint on the ceiling was peeling, the door hinges were rusted, and there were no covers on several fixtures like the fire alarm, and one vent in the bathroom. The rug in the hallway was also warping up (I guess due to water or some other damage as well). This location is not well maintained and felt more like a comfort 8 or Ramada inn and this greatly reduced the rating of stay.

Self

10/10

Exceptional

30 Jun 2026

Louis

Location was great. Plenty of food and grocery stores nearby.

Family_with_children

10/10

Exceptional

30 Jun 2026

Devon'te

Great hotel, nice location and amenities, breakfast was sub par but overall great experience

Partner

6/10

Pleasant

25 Jun 2026

Willie

Good

8/10

Excellent

22 Jun 2026

Damaris M

The room and facilities were clean and well-kept, and the staff was friendly and courteous. However, on the third day of my five-day stay, I had to ask the cleaning staff to take out my trash because it hadn't been emptied, and I hadn't received clean towels. I also had to request additional coffee and coffee cups because they hadn't been replenished for two days.

Family_with_children

6/10

Pleasant

20 Jun 2026

Adeiana

Staff was nice but our room was not swept in the 5 days we were there. The location is great, it's near restaurants and shopping center. Most of the places we visited were less than 20 minutes away.

Family_with_children

6/10

Pleasant

20 Jun 2026

Paige

The hotel is older and in need of maintenance. The staff was excellent. It is a quiet area. Food nearby. Target nearby. Had to request towel, wash cloth, on second day. Probably won’t stay here again.

Partner

10/10

Exceptional

17 Jun 2026

David

A little pricey but a very nice hotel. Staff & customer service was great in all areas.

Self

10/10

Exceptional

14 Jun 2026

Shannon

Nice quick spot to stay.

10/10

Exceptional

09 Jun 2026

Bethany

Very clean room and hotel. I was only there for one night but would definitely stay again

Self

10/10

Exceptional

08 Jun 2026

Alicia

I stayed 2 times , everything was great! Although, staying on the 3rd floor was much quieter than the 1st floor!

Self

10/10

Exceptional

29 May 2026

Robert

Very pleased with staff, facility and shuttle to airport. We will stay again when we fly into Richmond

Family

10/10

Exceptional

28 May 2026

William

I stay here every time I come to Richmond

Self

10/10

Exceptional

28 May 2026

William

Great place, everytime I come to Richmond for work I stay here

Self

2/10

Poor

25 May 2026

Tyrone

It seemed to be a nice place we arrived at 10pm got into the room the tv didn’t work went to the counter said there was nothing they can do so I paid to sit in the dark. HORRIBLY HANDLED.
No one even came to the room to check and see if it could be fixed. SHAME ON YOU

Partner

10/10

Exceptional

24 May 2026

Mike

Very friendly staff very accommodating and love the airport shuttle

Partner

6/10

Pleasant

21 May 2026

Loren

Ok

Self

10/10

Exceptional

20 May 2026

Brian

Clean room, nice hotel, Wish I could of figured out how to crank up the AC, but it was everything I could ask for. 5 stars.

Self

2/10

Poor

19 May 2026

Stacey Joan Francis

When I arrived I had my confirmation and itinerary from Expedia. Sheraton said they had no record of the reservation. They also had said they had no room available that night. It was 11:30 PM.

Self

8/10

Excellent

18 May 2026

Kimberly

Everyone was so friendly and accomadating

8/10

Excellent

17 May 2026

Josef

The property was well maintained. The staff was friendly and helpful. The first room we were placed in had a very awful smell but the staff apologized and allowed for a room change. The bar/restaurant was delicious.

Partner

4/10

Poor

15 May 2026

Ashley

Clean room

Family

10/10

Exceptional

15 May 2026

ROBERT

The food and beverages are very expensive. Only complaint.

Partner

8/10

Excellent

11 May 2026

Sherri

We enjoyed our stay at the Four Points by Sheraton. The property was convenient to the airport and downtown Richmond. The staff was very helpful and friendly during our stay.

Family

10/10

Exceptional

11 May 2026

Meagan

Clean room

10/10

Exceptional

03 May 2026

Douglas

Great staff, close to airport without hearing the planes. Great stay.

Partner

10/10

Exceptional

30 Apr 2026

Anthony

I’m usually in the New York tri-state area, where hotel rooms tend to be smaller and come with fewer amenities. I’ve found that in places like Richmond and other southern cities, rooms are typically more spacious and better equipped, often including conveniences like coffee makers and cups. Up north, those extras are often sold separately, and coffee usually means heading to a local café or the lobby.

This stay was a refreshing change. The staff was helpful, with 24-hour front desk support, and the room was clean and comfortable, featuring a large bed and a balcony with a pool view. At $800 for five nights, it felt like a great value. The weather was pleasant during my visit, and the quiet, late-night moments by the pool added a relaxing and memorable touch to the experience.

Partner

10/10

Exceptional

28 Apr 2026

Jennifer

Clean facilities and helpful staff

Partner

4/10

Poor

26 Apr 2026

Jeffrey

We booked a room with two beds, but when we checked in they were out of rooms with two beds. Had to share a bed with my teenage son. The room they gave us was on the first floor next to the elevator and very noisy.

10/10

Exceptional

26 Apr 2026

Randall

The room was very comfortable.

Family

2/10

Poor

25 Apr 2026

Shaela

AWFUL! Due to a late housekeeping start, I wasn’t allowed to check in over 2 hours late. The lobby was full of over 10 people trying to check in. I ended up being late to the wedding that I had to attend. The shuttle situation is a little confusing. The instructions on the listing are not how the hotel wants you to get a shuttle. You have to walk about a quarter of a mile to cross the street to get to the shopping plaza. There are other hotels near the airport; choose another one. I’ve never had something like this happen before. Just awful!

Self

10/10

Exceptional

25 Apr 2026

Alvaro

Very active hotel, tons of airport activity.

10/10

Exceptional

23 Apr 2026

Fred

Property is very clean! Very friendly and helpful staff.. Will stay there again when i'm in Virginia.

Family

8/10

Excellent

20 Apr 2026

Kandis

Me and my family enjoyed our stay. The hotel was nice and clean. Our room was nice and clean, but the only thing I didn’t like was in the shower. There was chipping of paint on the ceiling but other than that the property is very nice. It’s family appropriate clean and safe.

Family_with_children

4/10

Poor

19 Apr 2026

PAMELA

The only reason I gave this hotel stars is because the staff was EXCELLENT!!! Everyone that I encountered was extremely nice and helpful. The young lady from guest services was phenomenal!

To start the linens were clean and the room was overall pretty “clean”. My room was ready early which was great, but that first room was bad for so many reasons. I had unnecessarily loud neighbors to the point where I was taking my work calls in the bathroom because it was the only place where I couldn’t hear them, the refrigerator didn’t work, and there were ants because there is unsealed spacing around the HVAC unit. I asked if my room could be moved and I was initially told that they were completely booked. The young lady from guest services came up to my room to address the issues and returned 10 minutes later with a new room!

The new room was free from pests and much quieter.

The issues with the way the building is maintained, in my opinion, has absolutely nothing to do with the staff but everything to do with someone just doing the bare minimum in terms of repairs and renovations, but still expecting top dollar!

This hotel is the true definition of trying to put lipstick on a pig! And actually some damages in the common areas like the hallways, were just out in the open like the ripped up carpet on the second floor.

I would NOT stay here again, but I will say this, management should do everything in their power to keep every employee that was on shift during my first day.

Self

10/10

Exceptional

19 Apr 2026

Vanessa

This is a beautiful hotel! very clean rooms.. the staff is amazing.. The view of the pool is so calming.. from now on , when I come to virginia , to see family.. this is where I will stay.. actually, I have one in my city.I think I'll do a staycation.

Family

10/10

Exceptional

19 Apr 2026

John

Our stay was excellent. The hotel has excellent staff who made our stay very comfortable. My wife is temporarily in a wheelchair which added a new level of complexity to our stay but the hotel entrance and their staff made everything very smooth. We will definitely stay here again.

Partner

10/10

Exceptional

11 Apr 2026

Ranell

The property outside was clean, self parking. The front desk attendant was nice and swift with checking me in. The room was spacious, and nice. Hot water in the shower. Comfortable bed, large room, and I had a view that looked out over the indoor pool. It was quite a nice view. Would definitely stay here again. Close to restaurants and not too far from downtown.

Self

6/10

Pleasant

11 Apr 2026

Amanda

They never responded to emails regarding being picked up by the airport shuttle when we arrived. Our room was very loud as it faced the lobby and bar area and they said they were full for the night so no other options . Later on Doors slamming were also loud and the bed was extremely uncomfortable. Luckily only there for one night

Partner

8/10

Excellent

11 Apr 2026

Cassandra

Our room was next to a utility room which made for a lot of noise and foot traffic. Also window open right into pool area. Since we were on the first floor it felt uncomfortable to have the drapes open. I’m a person who need sunlight so this was a disappointment.

Partner

6/10

Pleasant

29 Mar 2026

Daja

It was an okay stay. Staff was really nice however after a long competition day we did not get any sleep. There was a loud crashing noise all night from the floor above us. Cheerleaders were screaming, running and cursing throughout the halls all night. Room could have been cleaner.

Friends_and_family Family

4/10

Poor

28 Mar 2026

Melisa

Upon Check-in, I asked for extra towels. They were never brought to my room. I had to go back down and ask a second time. They were delivered almost immediately after that. The biggest problem for me was that the tub was clogged. So every time one of us took a shower, it would fill up with water. This is very gross and carries a lot of bacteria and germs. Other than that, it’s a very standard hotel. A little bit rundown.

10/10

Exceptional

27 Mar 2026

Angela

Breakfast was gooy

Partner

10/10

Exceptional

24 Mar 2026

Clara

Clean rooms, comfy sheets, the breakfast was great! Can’t recommend this hotel more!

Partner

10/10

Exceptional

20 Mar 2026

Paul

Room temperature difficult to control / adjust

Partner

10/10

Exceptional

08 Mar 2026

Brenda

My stay was great. My plane arrived early and i was able to get in my room at a reasonable time. Shuttle was great right on time.

Self

10/10

Exceptional

27 Feb 2026

Trishia

Spotless, safe and comfortable stay. Location is also great!

Self

8/10

Excellent

24 Feb 2026

Mark

Nice room. Cleanliness.

Partner

6/10

Pleasant

23 Feb 2026

Prathap

The room has a window that opens out to pool with bright lights. It feels like perpetual daylight even when the curtains are completely closed. I left a day early.

Self

10/10

Exceptional

23 Feb 2026

Debra

Awesome staffand comfy rooms

Business

4/10

Poor

17 Feb 2026

Ken

Rooms were nice. Property is dated looking. No WiFi. Parking lot was not lit.

10/10

Exceptional

15 Feb 2026

Fraidoon

Clean room staff everything

Self

10/10

Exceptional

15 Feb 2026

Nichole

Room was very clean, staff was friendly and inviting. Will definitely be returning for a longer stay

Leisure Partner

8/10

Excellent

15 Feb 2026

Lonnie

Front desk staff were wonderful. I showed early from a red eye flight. I was able to check in early.

10/10

Exceptional

08 Feb 2026

Della

The room was exceptional. Very comfortable and clean.The resturant and staff was amazing food tasted great. A dip in the pool to rekax myself felt amazing. I couldnt' ask for a better experience aftert stress filled few days.

Business Self

10/10

Exceptional

04 Feb 2026

Robert

Clean, excellent staff; great place to stay prior to an early morning flight!

Leisure Partner

8/10

Excellent

02 Feb 2026

Tanyah

Nice room

10/10

Exceptional

27 Jan 2026

Susan

Great experience at Four Points! Very friendly check-in & the room is spotless & beautiful. No complaints!

Leisure Self

10/10

Exceptional

25 Jan 2026

Patricia

Yes

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Felecia

Yes

10/10

Exceptional

22 Dec 2025

Thurman

Didn't get breakfast or look at the menu

Partner

8/10

Excellent

18 Dec 2025

Cora

The room was clean and comfortable. The front desk staff was friendly and knowledgeable about questions asked.

Leisure Self

6/10

Pleasant

14 Dec 2025

Nika

Wad not able to stream pre loaded apps on the TV due to poor internet connection. Advised front desk and he was aware.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Mike

Shuttle was great and bar was so friendly and efficient

Leisure Family

6/10

Pleasant

12 Dec 2025

Erin

The room was good, clean, average. The staff was very friendly and accommodating. I didn’t actually have breakfast but my daughter and I had dinner. It was awful. We didn’t get anything difficult…a hummus (homemade) appetizer plate, a grilled chicken sandwich, and fries. She and I ate as much as we could (not as much as we wanted) because we were hungry and no time to get anything else. Despite the hospitality of the staff, I doubt I’ll ever stay there again.

Leisure Family

6/10

Pleasant

25 Nov 2025

Katharine

The staff were great, but the shower and tv were broken.

10/10

Exceptional

08 Nov 2025

Christi

Everything was really good except restaurant was quite slow.

6/10

Pleasant

27 Oct 2025

Michelle

It wasn’t terrible but I probably wouldn’t stay here again. It is a small hotel with what seems like little staff. I guess I would say it’s okay for a quick trip. I stayed here two nights with my teen daughter while we were here to visit colleges. The bed very comfortable, bathroom clean but not well stocked. AC worked well, Netflix was cool to have. The (stained) window curtain has a huge opening space that if you’re walking or sitting at the desk with night clothes (or no clothes) your neighbors or anyone at the pool can see right in. I told the housekeeper “no need to pick up the room right now I just need an extra blanket and towels” in a rude tone she said call downstairs. Idk if this is how things usually are at smaller hotels but I wasn’t a fan of the customer service in general everyone had dry personality. The smell of weed in the elevators was terrible. They need some sort of freshener throughout the hotel. Idk this place just wasn’t for ME. The BEST THING at this hotel is the morning coffee…it’s delicious!!

Business

10/10

Exceptional

24 Oct 2025

Allen

Front desk staff and shuttle driver were excellent

Leisure Family

10/10

Exceptional

20 Oct 2025

Phillip

Was a great room hotel and service me and my fiancé had a blast together while visiting Richmond I will most surely be back the front desk and staff where HANDS DOWN TOP NOTCH KUDOS!!!!! Guys

Partner

4/10

Poor

19 Oct 2025

Sharhonda

Room selection was horrible. I had to change my room twice before I got an acceptable room. Maid service didn't come on the first day for some reason and wasn't impressed with service the second day. Really nice location, but interior rooms windows are over lobby and music can be loud/disruptive.

Leisure Self

6/10

Pleasant

13 Oct 2025

Jamie

Room had hair on sheets and and hair on wall of shower.

Leisure

10/10

Exceptional

07 Oct 2025

Janil

The rooms were very clean and the beds super comfortable. Would definitely stay again!

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Sandra

Every staff member I interacted with was charming and helpful. Without exception, they were kind to my dog. I thoroughly enjoyed my stay.

10/10

Exceptional

04 Oct 2025

Dwayne

Great Stay!!!!

Business_and_leisure Family

2/10

Poor

28 Sep 2025

Marissa

Unfriendly staff. Outdated room

Business Self

6/10

Pleasant

21 Sep 2025

Rhonda

Old bathroom faucets for ADA.
Carpet stained.

Leisure Family

6/10

Pleasant

01 Sep 2025

Yvette

NA

Leisure Family

8/10

Excellent

26 Aug 2025

Douglas

There should be a continental breakfast after spending $150-$200 for a room.

Business Self

6/10

Pleasant

26 Aug 2025

LUVENIA

I stayed for 3 days. I did not know that you only refresh the rooms every other day. So no clean towels, coffee, etc.

Leisure Family

10/10

Exceptional

24 Aug 2025

Annette

Happy

The only issue I had was I couldn’t do early check in and my room the secure lock door was broke not safe

Self

10/10

Exceptional

18 Aug 2025

charise

The representative Regina G. at this location made my experience wonderful. I spoke to her at the airport and was quickly accommodated with the shuttle. The check in was a breeze and hotels cleanliness was unbelievable. The representative and the drivers were excellent. I would definitely stay at The Four Points By Sheraton again.
.

Leisure Self

10/10

Exceptional

17 Aug 2025

Alysa

Some of the friendliest receptionists ive ever met! Will definitely stay here again.

Leisure Family

10/10

Exceptional

10 Aug 2025

Stacy

We only needed an overnight stay, and it was very convenient and accommodating to our multiple events.

10/10

Exceptional

04 Aug 2025

Lynn

Nice easy stop

6/10

Pleasant

03 Aug 2025

Amanda

There were some minor issues with our room. For the room price, I expected more. Overall a decent place to stay.

Leisure Family

4/10

Poor

25 Jul 2025

Diane

The hotel was ok at best. The deluxe king rooms have NO windows to the outside, it feels like you're staying in a small cave. Move to a King, regular room that had small window but the room is still very basic and cold. The people working a the hotel were very kind and nice.

Business

10/10

Exceptional

22 Jul 2025

Andre

Great stay

Self

4/10

Poor

18 Jul 2025

Scott

Outside was a mess. Low branch levels on trees. Debris everywhere. Parking lot falling apart. Elevator floor dirty. Bath tub had hair and paint splatters. No Ginger Ale in the bar. Horrible representation of a Marriott property!

Business Self

8/10

Excellent

15 Jul 2025

carol

Good place to stay if you have an early flight.

Room was clean. Mattresses in our room were not very firm and looked well worn. Staff are excellent.

Partner

6/10

Pleasant

13 Jul 2025

Stephanie

Staff was very friendly, pool area was big and nice, rooms were clean. Only comply was we barley got any sleep being in a room near the elevator. Ended up having to call front desk in middle of the night because a big group of teenagers were hanging outside our room being extremely loud, but the staff was great with handling the situation when called and asked to have them move to a different area.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Anne

Nice staff and room but hotel guests kept us up all night. Complained to desk at midnight but it was ongoing. AC noisy too.

8/10

Excellent

11 Jul 2025

James

Pool hours were short. Restaurant needs upgrade.

Leisure Partner