Name: Hyatt Place Richmond Airport
Address: 4401 S. Laburnum Avenue, Richmond, 23231, US

10/10

Exceptional

02 Aug 2026

Joyce

Spacious room with perfect conditions for a restful sleep. Breakfast was disappointing and could not be considered an amenity. No juice and no variety bare minimum. The indoor and outdoor spaces are lovely, The pool and weight room are awesome amenities. I will return with my own breakfast. Every store and every restaurant are within 5 miles in each direction. Some you can walk to,

2/10

Poor

02 Aug 2026

OLIVIA

The hotel is not clean, and they do not sanitize the areas frequently used by patrons, including the elevator, gym, and pool areas. I requested to have my room cleaned every 2 days versus every 3 days, which is their normal time to clean. The person who cleaned my room did not clean the bathroom area, did not vacuum, and did not provide cups for coffee/tea. Management stated the staff are not to clean or sanitize; they are only to change bed linens in the room. There were ants in the unit, and we were on the 4th floor. I asked the staff to have maintenance spray, and it did not happen. This is NOT a HYATT HOTEL; it is run by a sub-company using the Hyatt name. The breakfast was terrible as there was no variety. The TV in the gym did not operate, and I was informed they just had TV installed, but wifi would not be available for 4 days. Wifi in the hotel is horrible; we could not get online unless we went downstairs first, logged on, and then went back upstairs. The pool water was so cold, it was unbearable to swim in. I checked the entire time we were there and the pool water was still too cold for enjoyment. I will never stay at this place again and hope this gets to upper management as they have done a piss poor job of making my stay enjoyable. It is not worth the money!

6/10

Pleasant

28 Jul 2026

James

Our room was not clean when we arrive, the floor was not vacuumed. The bathroom is dated, in need of upgrade. The Internet service was non-existent during the entire stay, including the hotel’s Wi-Fi. Given the listed concerns, I would not book at this hotel again.

10/10

Exceptional

26 Jul 2026

Haley

Staff was great. Loved our room

10/10

Exceptional

24 Jul 2026

Glorybell

Location is ideal due to the distance from the airport.

10/10

Exceptional

24 Jul 2026

A.

Great location.

10/10

Exceptional

24 Jul 2026

Brandy

Great

10/10

Exceptional

23 Jul 2026

Kadee

Airport shuttle is so convenient

4/10

Poor

23 Jul 2026

Edward

The first room we checked into had garbage in the room. We were given a second room which had a temperature inside of 79 degrees. After two hours of the A/C being on it only dropped one degree to 78. We were given the option of a third room and we walked into that room and it was 85 degrees, we went back to the second room. The next morning (9 hours later the temperature was at 70 (the thermostat had been set at 67 all night.

4/10

Poor

22 Jul 2026

William

Not too bad despite a moldy odor coming from my room's AC.

10/10

Exceptional

22 Jul 2026

M L

The room was clean and the staff helpful. It took less than 10 minutes to get the the airport on the shuttle and pick up was almost as quick.

Self

6/10

Pleasant

21 Jul 2026

Daniel Hakeem

It was definitely a nice stay, nothing really to complain about. Stayed there for 3 nights and it was clean and comfortable. Complimentary water bottle everyday and it’s in a perfect area for food and shops, literally walking distance.

Partner

8/10

Excellent

21 Jul 2026

Pamela

Hotel was very nice. Breakfast could have been better.

Partner

10/10

Exceptional

21 Jul 2026

Sharde

Clean room. Nice staff

Partner

10/10

Exceptional

20 Jul 2026

Pinar

There was hairs in the bathroom. Other than everything was great.

Partner

10/10

Exceptional

20 Jul 2026

Karen

Lots around in the plaza to eat and shop, parking very convenient, breakfast very good

4/10

Poor

20 Jul 2026

Ronnie

If you like insects like ants, this is the best place for you, because you will have an unlimited amount of ants coming to pay you a visit. The complimentary breakfast is okay but don’t expect sausage or bacon. The only good thing about this place is the fact that it’s next to a shopping center and a bunch of restaurants.

Self

8/10

Excellent

19 Jul 2026

David

A/C problems all weekend.

6/10

Pleasant

19 Jul 2026

Marie

Better cleaning

Family_with_children

10/10

Exceptional

19 Jul 2026

Lofandra

Excellent

Partner

10/10

Exceptional

19 Jul 2026

stephane

tout a ete parfait beau sejour

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Joseph

Very good location, good breakfast, super room size and very clean.

Family_with_children

10/10

Exceptional

15 Jul 2026

Darryl E

Everything was great for me!

Self

8/10

Excellent

14 Jul 2026

LaDena

Never disappointed when I stay at a Hyatt Place.

Partner

10/10

Exceptional

13 Jul 2026

Stephanie

Breakfast did not have very many options and they only offered coffee to drink no water or juice available.

Family_with_children

4/10

Poor

12 Jul 2026

Denielle

I’ve stayed here many times before and loved it but they are now a Hyatt select and there were changes made. My room was not as clean as in the past and the a/c did not work properly. I wish it stayed the way it was.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Sally

Air conditioner was broken and shut off in the middle of the night. When entered the room the extra blanket was wadded up in the cupboard. Bathroom just barely clean. When I asked for a printout of the bill they said I had to get it from Expedia, they couldn’t give me one. How do I get a copy of the bill?

Family

4/10

Poor

09 Jul 2026

Mary

Under construction and in disarray

10/10

Exceptional

08 Jul 2026

James

Everything was outstanding!

Partner

2/10

Poor

07 Jul 2026

Susana

We first arrived on Thursday July 2nd. There was o hit water, the sink didn’t drained properly and the toilet was clogged. Breakfast was served near the lobby with no AC. It was under repair. Manager was rude and didn’t change our room until Monday July 6th. We left very unsatisfied and disappointed.

Family_with_children

10/10

Exceptional

07 Jul 2026

Sara

Large rooms and quiet floors

Family

10/10

Exceptional

07 Jul 2026

Frances

Repeat visit and will continue us to stay here in the future. Despite the ongoing construction the hotel is staffed with caring and attentive staff and beautifully clean rooms.

Pet

4/10

Poor

05 Jul 2026

Carl

When we arrived the room was 83 deg. at 9:30 PM. We switched rooms to one that was originally 77 degrees; manager very apologetic. Our room had a large, dead roach under the coffee table, and the toilet took over 10 minutes to fill between flushes. When we went down stairs for breakfast there was a roach on the couch in the lobby. The breakfast was waffles, bagels and burned, lukewarm quiches; juice machined didn't work and the place was not being cleaned, or kept up by staff. We chose not to eat there, even though we chose the Hyatt for the complementary breakfast and the hotels usual high standards.
The room set-up was really nice, but but the apparent lack of cleanliness is inexcusable.

Partner

8/10

Excellent

05 Jul 2026

Muhammad

Overall it’s good…breakfast really nice…

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Ed

In room tv was not acceptable. Having to go through phone apps to get the tv to work is bothersome. Why can’t there be a tv with local stations and cable news. I will be looking for that the next time I book a hotel.

Self

2/10

Poor

04 Jul 2026

Lubna

We had no AC in 100 degrees weather.

2/10

Poor

04 Jul 2026

Seamus

Not clean room

Partner

10/10

Exceptional

03 Jul 2026

Craig Patrick

Very nice clean place. Renovations ongoing but not obtrusive.

Self

6/10

Pleasant

02 Jul 2026

Rene

Hotel was under construction in the main floor areas. This was not noted on website when I booked the hotel. We arrived after 8pm and workers ere still working, Hanging pictures and laying flooring.
Room was ok, clean but not newly renovated. Breakfast was minimal (egg bites, bagels, and waffles).
Hotel put an extra $100 hold/charge on my credit card for incidentals. I didn’t realize until I checked my credit card the next day.
I called the hotel and asked about the charge. She said they had just raised their “incidental” hold charge. I said I wasn’t informed there would be a charge put on my card and most hotels charge $25-$50, not $100.
She said that normally don’t tell guest when they check in. ???

Family

10/10

Exceptional

01 Jul 2026

Jusinta

Professional, clean room, breakfast and close to shopping mall.

Family_with_children

10/10

Exceptional

29 Jun 2026

Kaycie

The hotel was really nice for our last minute stay after our flight was delayed. It was super close to the airport and had a free shuttle you could sign up for to take you to the airport. There was a Target/CVS next door which was very convenient as well. The room was very clean though it was little dark so if you have trouble seeing in dim light it might not be the best choice. Overall a great stay though!

Partner

4/10

Poor

29 Jun 2026

Zykerious

While the staff were extremely hospitable and helpful, the property was not cleaned properly. Outside of the construction, my room was not well cleaned and the property smells.

Partner

8/10

Excellent

29 Jun 2026

Ed

Clean room. Work being done on updates a little annoying

Self

10/10

Exceptional

26 Jun 2026

Naman

We throughly enjoyed the property and its amenities. The location was wonderfully placed and it aided it making our time away from home a memorable one.

Family

10/10

Exceptional

26 Jun 2026

Alan

Obviously on the tail end of a remodeling but overall for the location and price I could've been happier. Thank you to the friendly staff, free airport shuttle and perfect breakfast to start my day!

Self

4/10

Poor

25 Jun 2026

Megan

This hotel is undergoing a renovation which makes everything a bit of a mess coming in. We had issues with internet at check in, broken cable with the tv which made us have to switch rooms, the pool was freezing for my kids. Staff was helpful but overall sort of disappointing.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Jon

Check in good, room and amenities spacious and clean. Construction going on, elevator a mess and felt like it was going to fall apart, no flooring and walls being replaced in elevator. Once they get all construction done will likely be much nicer hotel. Overall decent stay.

Family

10/10

Exceptional

23 Jun 2026

Sunil Dutt

Location and clean rooms!

10/10

Exceptional

22 Jun 2026

Jonathan

great place to stay. Quite and clean

Self

8/10

Excellent

19 Jun 2026

Kimberly

Hotel is under renovation, so common areas and elevators were rough. Room was nicely renovated and clean. Shower and sink drains were SUPER slow and the hall/room was very humid. Like…door didn’t automatically latch humid. No bathroom fan which is a personal pet peeve and didn’t help with humidity level in the room.
Overall nice and would stay here again.

Family

10/10

Exceptional

19 Jun 2026

Luiggi

Very place, quite. Close the airport.

Self

6/10

Pleasant

18 Jun 2026

JaNeece

The room was clean and nice. However, our air conditioner was very loud. It was so loud that we had to turn it off in order to sleep. The other issue was there were little lights everywhere that we couldn’t figure out how to turn off. My husband had to go around and cover them all up with hand towels or wash cloths.

Family

10/10

Exceptional

18 Jun 2026

Marvin

The only issue I had was the renovation efforts going on.

Self

10/10

Exceptional

17 Jun 2026

Michael

Rooms were clean and the staff was very friendly.

Self

6/10

Pleasant

16 Jun 2026

Roger

Staff were excellent. Hotel was under construction during our stay. Hotel did a good job keeping construction interference to minimum. Room was nice, clean, and roomy but the air conditioner was old and LOUD. Like being inside an engine! Bathroom doesn't look like it was remodeled with room - warped door and older tiles. But not a problem. Only criticism was the old, ver LOUD air conditioning unit...right next to bed.

Partner

6/10

Pleasant

15 Jun 2026

Marian

We stayed 3 nights and 4 days, our room was never cleaned and trash bin not emptied. Breakfast had good choices, the staff are friendly, and there is easy parking however there is still some renovations ongoing.

Family

10/10

Exceptional

14 Jun 2026

Angie

Awesome stay

10/10

Exceptional

14 Jun 2026

Michael

Clean rooms and lobby

8/10

Excellent

12 Jun 2026

Ever

El ascensor estaba muy sucio y no limpiaron la acotación en las cuatro noches que estuvimos

Business

8/10

Excellent

08 Jun 2026

Fayron

great customer service. they are renovating so beware but it was overall a nice stay

Self

10/10

Exceptional

08 Jun 2026

Joseph

Under construction

Much of the ground floor was still shredded

Friends_and_family Family

8/10

Excellent

08 Jun 2026

David Martinez

That’s good

8/10

Excellent

07 Jun 2026

Ruth H

The room was great! Very spacious!

Family

10/10

Exceptional

07 Jun 2026

Jason

Hotel is under renovation so there was some debris to maneuver around. However, the updates room was nice.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Carroll

The pool, coffee pots out of order. They said have 1 Craig coffee pot but took forever 2-3 in line waiting. The breakfast was sad. They are remodeling the hotel full of dust and elevators dirty with dust and card board. Not worth the full price…. Should have had a price cut.

Family

6/10

Pleasant

07 Jun 2026

Lilian

Staff was amazing. While the facility is under renovation, there is no excuse for not having a clean room. The bathroom was not swept or wiped down. The comforter was dirty. The bathroom also had outdated and dripping tub. The breakfast was subpar. Limited selection of items and warmed frozen breakfast items. Coffee pot broken.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Derek

It was nice they are just renovating right now so some things cant be helped with cleanliness.

Self

10/10

Exceptional

02 Jun 2026

Tia

I love that there is parking within the hotel. The room was clean. The staff were very kind. Breakfast was ok. Will stay again

Family

10/10

Exceptional

02 Jun 2026

LeMari

The room was really nice

10/10

Exceptional

01 Jun 2026

Jeremys

Great

6/10

Pleasant

29 May 2026

Gabriela

Feel like the rooms could have some improvements

The smell when you walk in the room it’s not pleasant (humidity)

The carpet around the ac unit was soaked wet.

The toilet in our room was chipped

It was just not looking clean Dusty.
But was not terrible but feel like they could do better for the price there charging for a night stay.

Family_with_children

6/10

Pleasant

25 May 2026

Lindsey

The pillows aren’t the best. Prepare to use two or three pillows stacked to get some supo.

Pet

10/10

Exceptional

25 May 2026

Shaquinta

Evertyhting

8/10

Excellent

24 May 2026

onassis

Everything thing was great with the property and the customer service was outstanding. But they were having renovations done with part of there lobby and the contractors that were doing the work were very unprofessional they didn't put up no plastics to block dust and the plaster they were putting down for the new tiles they were tracking it in the lobby areas and the elevator lobby.

Partner

8/10

Excellent

19 May 2026

Deirdre

Bed was soooo comfortable. Keep the fan running on the AC/Heat to block out traffic noise from the highway exit running behind the hotel. Parking is plentiful and well lit. Breakfast was good, but the same two mini quiches every day got tedious. Coffee was amazing, too!

Self

8/10

Excellent

19 May 2026

Jeremy

Only complaint was our room was facing traffic side . noisy at night. The hotel is under renovation but was satisfactory.

Friends_and_family Family

6/10

Pleasant

18 May 2026

sherif shawky Noshy

Guys, I am not complaining; I am just stating facts. Excellent location. All the stores and some restaurants are around the hotel; you can walk if you like. But they are in the middle of renovation. So you will feel it. The pool was closed, the elevator was all taped up, and my room door did not lock. They came and tried to fix it, but it was not fixed. One fact no one will change is the sink is located outside the bathroom and in front of the bed, which I hate. Breakfast mainly is some bread with cream cheese, boiled eggs, yogurt, and waffles. Lots of flight aircrew stay there for the convenience. So overall do not expect much for the price.

Family

8/10

Excellent

18 May 2026

Tammy

Hello I see that they were remodeling the inside to the building. rebranding is always good. Everything was nice, beautiful and comfortable. I had only one issue and that was the mattress was hard and uncomfortable my back was defientley hurting when getting up in the morning. I was also upset that the pool was not up and running other than this two things it was nice. everyone was great.

8/10

Excellent

17 May 2026

Veronica

The lobby and double room with the pullout is very clean and spacious!
Would love to have had a microwave in the room. The small microwave located in front of the elevator doors was less than desirable. A regular size microwave would be better. Would love to have a brewed coffee for breakfast rather than making a cup at a time.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Daniel

Breakfast selection lacking especially for choices for kids, pool closed no mentioned of it when checking in, tv doesn’t work unless you already have apps for streaming, in middle of remodel but that wasn’t an effect on the experience

Family_with_children

6/10

Pleasant

17 May 2026

Daniel

Parking fine. No daily room cleaning. Breakfast heavily lacking. Whole hotel in state of disrepair. Would not stay agian

4/10

Poor

17 May 2026

Lisa S

This hotel is under construction. The elevators are dirty and the walls are taped with duct tape. The pool was closed for renovation. My room had a large wet spot 3ftx2ft at the foot of the bed that seemed unrelated to plumbing or air conditioning. Limited breakfast choices and other guests told us the breakfast used to be wonderful but was not anymore. Disappointing.

Partner

10/10

Exceptional

17 May 2026

Donald

Clean rooms, friendly staff, good location relative to airport and many dining options nearby. Parking abundant. Fresh fruit with breakfast would be better. Pool was closed!

6/10

Pleasant

15 May 2026

Ons

mediocre stay in every way. flush was broken, sink was clogged and accumulated water, there was an old cracker wrapper under the bed, heater/ac smelled burned, breakfast barely passes as edible, it was just very mediocre, not something i hated, but wouldn't necessarily recommend to anyone to stay here. staff was nice tho.

Family

4/10

Poor

12 May 2026

Debra

This property is overpriced! Construction, filthy, just not the Hyatt standard at all! We were shocked and displeased. I will contact Hotels.com for adjustments on this one! Not okay!

Partner

8/10

Excellent

11 May 2026

Ole

The breakfast was not the normal Hyatt standard. No scramplet egg, no milk, no ceals,, no fruit
Ole

Partner

10/10

Exceptional

10 May 2026

Chante

The amazing customer service trumps the lacks.

8/10

Excellent

10 May 2026

Rafael

They happen to be mid-renovation at the moment, but it wasn’t too much of a hassle. Room was nice, the bed and pillows great!

Only complaints would be the tiny bathrooms and the loud but not cold a/c unit.

Partner

8/10

Excellent

10 May 2026

Jim

The breakfast area was too small..a few small round tables, 1 long rectangular table.

Where the breakfast items were, was also way too small. People were almost colliding with
one another going to the wafflemaker, the toaster, the juice dispenser, and the egg and quiche platter. A much bigger layout is necessary where things are spread out.

Partner

8/10

Excellent

08 May 2026

Marivic

The breakfast was good.

Self

2/10

Poor

06 May 2026

Matthew

I was woken up at 8am by loud scraping on the walls from the room next door. Sounded like some sort of renovation. The sheets were stained and strangely there was no ability to get cool water in the sink.

Self

10/10

Exceptional

05 May 2026

Taiyesha

The hotel was under renovation, the room was fine not spotless but nothing to complain about as my stay was short. The staff were great and accommodating. The breakfast was great. No complaints

Partner

10/10

Exceptional

05 May 2026

Pinchadevage Kanishka

It's a great place to stay if anyone attending an event or game at CU Boulder, CO. Wonderful and helpful staff and management, clean rooms and facilities, good breakfast...

Family

6/10

Pleasant

04 May 2026

Todd

We had NO IDEA this property was under renovation. Had we known, we would have NEVER booked this property. Not fair that it did not say so when booking!

Family

10/10

Exceptional

04 May 2026

Dianna

The breakfast has changed. Used to provide eggs,different sausages, pancakes. Now they only have small breakfast quiches and waffles. Although the food was very tasty!

Self

10/10

Exceptional

02 May 2026

Diane

We love staying in this hotel before we fly. It’s right off of the interstate near the airport. Convenient to food; you can walk to Longhorn,Publix and target. Always clean and nice, upgraded rooms. Carmen took care of us at the desk. We will be back!

Partner

6/10

Pleasant

27 Apr 2026

Lori D.

Our room was okay. However, the shower gel was empty. Couldn’t even get a squirt out of it. Maid service was only every three days, which was fine but on the third day, all they did was empty the trash and put fresh towels in the room. Didn’t make the bed, shower gel wasn’t filled.
The “free” breakfast was a joke.

10/10

Exceptional

26 Apr 2026

Kya

I had a great experience at the Hyatt Richmond Airport. I spent most of my time in downtown and this hotel was convenient to travel to in-between events.

Self

10/10

Exceptional

24 Apr 2026

Marvin

Staff was very friendly and helpful.

Family

6/10

Pleasant

24 Apr 2026

Kimberly

The property was under construction. One elevator did not go to the 7th floor which wa the one we were one.
I was taking a shower and the water shut off. It took some time for it to come back on. When we did have water, the pressure would come and go.
The staff were wonderful!! Helpful and apologetic about the construction.
It would have been nice to have know it was under . Construction.

Partner