Name: Hilton Garden Inn Richmond Airport
Address: 441 International Center Drive, Sandston, 23150, US

10/10

Exceptional

26 Jul 2026

Stephanie

Great staff

4/10

Poor

20 Jul 2026

Heidi

First room we received had a broken toilet. The room that was booked for 3 people had just 2 towels and one was already dirty. When asked for more towels, it took the receptionist 6 hours, a follow up call that was unanswered, and a second trip downstairs to be given the towels. One of those replacement towels also seemed dirty and already had someone’s hair in it. During our entire stay there was no turnover service for the rooms including picking up trash.

Family

8/10

Excellent

20 Jul 2026

Milton

We loved the opportunity for having food and spirits! We loved that the room was comfortable. The key system was not working so every time we needed to get back in the room the receptionist had to take us to our room to open it. They made the best of an unfortunate situation.

Partner

10/10

Exceptional

17 Jul 2026

John

excellent hotel that wax very clean and close to everything

Self

8/10

Excellent

17 Jul 2026

Derriesha

Nice, quiet and cozy hotel.

Self

8/10

Excellent

17 Jul 2026

Stuart

No complaints- everything was good. The listed times of the kitchen being open should be better adhered to because on two occasions the close time of the bar and the kitchen listed one time yet the bar and kitchen were closed an hour prior to that listed time. on another occasion I and My party were personally told that the bar would close at 10:00 PM however when arriving at 9:15 we were told that the bar had closed at 9:00. Food was good and staff was friendly.

Family

6/10

Pleasant

14 Jul 2026

Lynn

There was a problem with house keeping getting rooms ready for check in at 4. The front desk staff ( Brittany ? ) did a great job keeping everyone updated and managed a frustrating problem very well !
She needs to be thanked !

10/10

Exceptional

09 Jul 2026

Angela

Great staff that was helpful with check in and shuttle process. They were VERY accommodating to my travel schedule! I'd stay here again in a heartbeat!

Self

8/10

Excellent

30 Jun 2026

Barbara

All good

10/10

Exceptional

29 Jun 2026

Brett

Nice clean hotel. Fairly quiet despite its proximity to the airport. The bed was comfortable and I slept well.

Self

6/10

Pleasant

31 May 2026

Sofia Marina

I stayed here because my child was staying here with their volleyball team for a tournament.
The location is very close to the airport, a Wawa, and a nice store called At Home. Staff at the front desk were very helpful and attentive. The lobby is very modern. The breakfast costs extra, but in my opinion it’s good. The tv in the room has streaming apps available such as Netflix, YouTube, Apple TV. The bathrooms are stocked with liquid hand soap, lotion, shampoo, conditioner and body wash.
The room, however, appeared as if it has not been deep cleaned. There was dust on the walls, the desk was sticky, there were nail clippings on the ground. The window curtains appeared dusty. The air conditioner did not work (would not shut off).
The rooms could definitely use deep cleaning and air conditioner maintenance.
Overall, I would say that my stay was fine (3.5/5).
My feedback to the staff is to keep being so kind and helpful because it truly made me and my mother feel very welcomed and appreciated. But also, please deep clean all of the rooms to ensure they meet the established standards.

Family

4/10

Poor

31 May 2026

Cindy

For a Hilton didn't expect our room to have water damage on the ceiling (several areas)and wall water spot and cracks. Did they reserve this room for people going thru Expedia vs. their reservation desk?

Breakfast buffet was $15 a person and didn't look any better than a hotel that offers free breakfast.

To sum up our stay...yuck!

Partner

6/10

Pleasant

25 May 2026

Jerry

The property needs to be updated.

8/10

Excellent

15 May 2026

Sue

The room was excellent. There was a huge communication error as we needed a ride from the airport to the hotel. The front desk staff member who answered the phone told me the white van would have Hilton Garden Inn on it and would be there in 5 or 10 minutes. After 45 minutes I called again and they said the van would be right there. Well the van that showed up had Airport Hotel Shuttle on it, and NOT Hilton Garden Inn. We made a reservation for the shuttle back to the airport and it was exactly on time.

Partner

8/10

Excellent

11 May 2026

William C.

Room was clean. Staff was helpful.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Mark

Great Location. Close to airport, shopping and a few restaurants

Family

2/10

Poor

07 May 2026

Gerald

Subpar staff at front desk.

Business

6/10

Pleasant

05 May 2026

Katharine

The restaurant was o.k. but the room was not. Mattress was broken down on both sides so you had to sleep in middle or roll out. The toilet ran all night and kept us awake.

Partner

2/10

Poor

15 Mar 2026

timothy

There was a close to property sell out that should have been noted when I made a reservation as the property was overrun with children and soccer parents. This was impossible. The lobby was overcrowded and the hallways so loud with kids running and doors slamming shut. I had to make another reservation elsewhere and just lose my money. I did not appreciate the conditions.

10/10

Exceptional

06 Mar 2026

Cheryl

Clean room. Friendly staff. Close to the airport.

Partner

6/10

Pleasant

01 Mar 2026

Tammy

Upgrade on microwave needed.Interner went in and out

Self

4/10

Poor

22 Feb 2026

Sherrie

First the reservation system was down and we waited an hour and 45 mins in the lobby after an almost 8 hour drive. Not even sure if or when it would be fixed. It was after 9 pm when we got in our room. The WiFi was not great so we had to plan our morning trip in our car the next morning. I paid for breakfast ahead of time in my reservation. The morning food workers acted as though they did not like their jobs. The French toast was hard and cold. It was disappointing. Your reviews show a 4.1 star rating. But we didn’t get that at all. 2 star is all we would give.

Family

6/10

Pleasant

22 Feb 2026

Daniel Raul

1. We chose the facility based on the availability of a hot tub in the Richmond Airport area. Our search preferences on Expedia contained one item: Hot Tub. Unfortunately, when we arrived and I expressed to the staff onsite that my room key would not work with the gym/pool area, he indicated that it might be off limits dues to maintenance.
The next day I was informed by staff that they would notify maintenance of the condition. The 3rd day a staff member made it clear that they had been waiting for parts to arrive for some time.

2. Intermittent wifi throughout the day throughout our stay. Daily we had to abandon wifi and use cell service for browsing, movies etc.

3. Running toilet: the flapper on our bath toilet had to be reset a few times per day in order to prevent the toilet from constantly running

4. Business room printer does not broadcast a signal to recognize so that devices can connect and is therefore of little value. This took some time to figure out. Finally, the front desk offered to print our items which amounted to a funeral program @ 20 copies.

5. Mini fridge not working. It does not turn on at all. Staff indicated that someone would be around to check but no one ever arrived

On the positive side

Housekeeping - efficient, thorough and responsive

Food Service - reasonable quality and reasonable prices. We dined there often due to scheduling restraints

Lobby - open with floor to ceiling windows on three sides. In the dead of winter, very welcom

Partner

4/10

Poor

15 Feb 2026

Ron

Staff was ok

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Marvin

Quiet area

Business

2/10

Poor

08 Feb 2026

Anthony

Room was not as advertised.

10/10

Exceptional

25 Jan 2026

Preston

Clean room the staff is great.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Kimberly

It was quite comfortable and the staff was very friendly.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Dan

Not pleased with the hotel. Was traveling with our 10 year old grandchild who loves an indoor pool. When we arrived we tried to use the pool but the water was way too cold. The last two days the pool was closed due to remodeling in the hall where the pool was located. Before our last full day there, the desk clerk told us we could use the pool at the hotel next door, but we didn't try it.

Friends_and_family Family

2/10

Poor

02 Jan 2026

Anthony

I chose this location because of the hot breakfast option. At check-in I was given the instructions for breakfast. However the next day breakfast was not served as the kitchen was closed. I would have selected another location would the hotel have been transparent and honest.

Business

10/10

Exceptional

29 Dec 2025

Cecilia

Customer service

8/10

Excellent

27 Dec 2025

Melinda

The airport shuttle was supposed to pick me up at 4:00 am but didn’t pick me up until 4:20. Driver said that he was not informed that he had a pick up at 4:00. The first thing I said when I checked in was that I needed a shuttle to the airport at 4:00. I was very disappointed that it was not on time!

Leisure Self

8/10

Excellent

27 Dec 2025

Peter

Good location and price.

8/10

Excellent

21 Dec 2025

Holly

Clean room and nice staff

Leisure Family

2/10

Poor

17 Dec 2025

Jeffrey

We did not receive our two bottles of water when checking in. It was only later that evening when using the lobby area that we received two bottles of water because we asked how we could get two bottles of water. The lobby, hallways and elevator smelled like smoke. There were candy crumbs in the carpet; not pleasant to step on. There was a dried out washcloth draped over the shower rod. There was no hot water; barely tepid in the shower. There was only one make-up remover towelette; not enought to remove complete make-up.There was part of a blue ripped condom on the floor just under the bed edge. Clearly, the cleaning service just did a quick clean through the middle of the room, not paying attention to details. When we brought these things to the attention of the on duty desk manager, there appeared to be no intention to remedy these things; only to pass the information on to the manager, whenever. The kitchen staff was rather gruff when we tried to verify that dinner hours were until 10:30 p.m. as was noted on the posted sign. We were informed that actually we could only be seated until 9:30, served and be out by 10:30. This hotel certainly did not stand up to what we had expected the \"Hilton\" experience to be. It was my belief that the manager would call to discuss these issues, but we have not heard from the manager.

Leisure Family

4/10

Poor

17 Dec 2025

Mary

Tv didnt work (they did come and reoair )
Bathroom needed updated old tile and grundgy lookinhg
Drapes hanging off of window on one end
Just not up to our Hilton standards

Leisure Family

8/10

Excellent

15 Dec 2025

James

Room and hotel safe and clean.
Greeting staff Jazmin and Joyce were just what we needed after long day on road.

Leisure Pet

4/10

Poor

11 Dec 2025

Ryan Scott

I was there with a group of 6 people in 5 rooms. We had very little hot water during our stay. Lukewarm at best. We notified the front desk and were told a plumber was on site, a part was missing, blah blah blah. Clearly untrue as no notification was made to the other hotel guests. All of us suffered from the lack of a hot shower. Not coming back to this hotel.

Business

10/10

Exceptional

07 Dec 2025

Bonnie

The was just all aroud great.

10/10

Exceptional

30 Nov 2025

Sandra

Offered parking while on my trip

10/10

Exceptional

27 Nov 2025

Titngai

Nice, clean, and safe stay. Will stay again in the future.

Leisure Family

10/10

Exceptional

24 Nov 2025

Phillip

Everything was great

6/10

Pleasant

18 Nov 2025

Donna L

The staff was great however you need to up grade these rooms. The mattress was not comfortable at all bathroom was old and rugs need to be taken out. I had a bad experience Oct.3,2025. We went to the Turner’s Wedding they gave my husband Daniel Martinez a room which was taken already. This was in Long Island we walked in and walked out when we saw luggage. On the following day Sat. Oct4,2025 the elevator was out of service. We had to walk down with luggage. So to say this my husband reached out and gave review and they never got back to him. So I will not be using this hotel at all anymore.

Business Partner

8/10

Excellent

09 Nov 2025

Eric

Hotel staff was amazing. They accommodated my early check in. As well, showed concern and care for my arrival to my event.

Friends_and_family Friends

10/10

Exceptional

08 Nov 2025

Linda

Very nice room. Clean and well supplied. Staff was always pleasant and knowledgeable. Food service was great!

Leisure Self

4/10

Poor

07 Nov 2025

Paul

Room was old and in disrepair and appeared dirty. Closet door broken and almost fell, baseboard missing all over the room. Water stains on ceilings hair dryer didn’t work not hot water and barely warm. Room app didn’t work and computer system down. Stay away unless they drop the price to a quarter of asking price.

10/10

Exceptional

05 Nov 2025

Jason

Breakfast was great. Just thought it would be a continental breakfast.

Business

10/10

Exceptional

04 Nov 2025

William

You ask too early about breakfast.

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Eric

Ok

Leisure Family

10/10

Exceptional

29 Oct 2025

William

Airport shuttle arrived at 4 AM. Efficient and helpful.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Maria

As usual, place is excellent. No breakfast this time but the early shuttle to the airport was prompt and fast

Leisure Partner

10/10

Exceptional

20 Oct 2025

Bianca

Staff was very friendly and very helpful. The room was comfortable. The mattress was, by far, one of the BEST mattresses I have ever slept on.

Leisure Partner

4/10

Poor

13 Oct 2025

Christina

Tired hotel that needs updating.

Self

8/10

Excellent

12 Oct 2025

Ruby

Close to the airport and the shuttle did pick up without too much wait time.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Jeannie

Nice hotel, clean, very friendly staff.

Leisure Partner

4/10

Poor

09 Oct 2025

Ruby

The shiuttle was prompt. We did not eat breajfast.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Christian

There was dried blood on the restroom wall and door frame.

Leisure Self

8/10

Excellent

30 Sep 2025

Jo

All under one roof

Employees are nice. It was great having a little store, restaurant and bar all in the same building. The bartender was a hoot-she was super friendly.

Partner

10/10

Exceptional

21 Sep 2025

James

.

Leisure Self

10/10

Exceptional

17 Sep 2025

Julie

Perfect for a late flight

This worked out well for us because our flight was delayed and we came in around midnight and had to drive two hours the next day to visit family.

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Tobi

Was disappointed that the pool and hot tub were closed for my stay but the manager made accommodations for me

Business_and_leisure Partner

4/10

Poor

14 Sep 2025

Dr. Benjamin

The hot water ran out twice while there. The carpets were very dirty and the furniture had stains on it. I would not stay here again.

Leisure Family

8/10

Excellent

09 Sep 2025

Joan

Was not happy pool and hot tub not working

Leisure

8/10

Excellent

05 Sep 2025

Joan

Disappointed we did not have use of the pool or hot tub since it was not working. Had we known, we would have canceled. Otherwise, it was nice.

Leisure

10/10

Exceptional

31 Aug 2025

Gary

Will stay here again, staff is amazing

Leisure Self

8/10

Excellent

17 Aug 2025

Lee

Clean, comfortable rooms.

Leisure Partner

4/10

Poor

17 Aug 2025

Jennifer

The staff was great. They had no room said the Expedia overbooked. They finally after 45 mins gave me a key I went. To the room there was trash all over it and bed tore apart. Had to wait again for them to find someone to clean it. The jet tub only had one jet working. Not worth what I was charged

2/10

Poor

17 Aug 2025

David

The pool/spa was suddenly “under maintenance” the morning after our first night. This was not communicated to us when we booked the hotel or when we checked in. The place was filthy, including our hotel room, the elevator, etc..

Leisure Partner

8/10

Excellent

11 Aug 2025

Somer

very clean, staff was friendly, pool wasn't in service which was a huge bummer. Otherwise I would recommend.

Business

8/10

Excellent

10 Aug 2025

Bree'Anna

Exactly what we needed

The stay was exactly what we needed and was in super close proximity to the highway and airport but still was quiet. Bed was very comfy. Experienced some issues with hot water being fleeting over our stay but overall a decent stay.

Business

8/10

Excellent

10 Aug 2025

Yolonda D

The staff was very professional and accommodating. Service was top tier. PLEASE work on the hot water. Get better pillows and add blankets in the room.

The rooms are dated. Time to remodel.

Partner

8/10

Excellent

09 Aug 2025

Genefer

Okayish

The hotel is nice and well kept. But it smelled like perfume. And I think the 75 dollar charge for a dog was a bit steep

Partner

2/10

Poor

05 Aug 2025

Dory

Fire alarm always goes off forcing you to leave at random times
Pool is always closed
Breakfast is not included
Gym is really small
Rooms smell bad

Business Self

8/10

Excellent

03 Aug 2025

Amie

The carpet was damp when he got to our room after check-in. The room had a slight smell to it, assuming it was due to the moisture from the carpet. It was my fault but I assumed there was daily housekeeping but there was not. Once I requested it, I received it. We visit a couple times a year, with all the options, not sure I will stay there again.

Leisure Family

8/10

Excellent

03 Aug 2025

Kathleen

Overall good property, only downfall was the pool was closed and my son was really looking forward to it.

Business Family

2/10

Poor

01 Aug 2025

Susana

I did not like how the bathroom floor looked as if all the dirt was pushed to the walls or corner. Did not like finding long hair strands on bathroom floor and bathtub walls. Under beds had visible garbage can tell never clean under beds. A big hair clump hanging off the phone near the desk area. I would not recommend this place.

Family

8/10

Excellent

20 Jul 2025

Alex

Good value

Business_and_leisure Self

4/10

Poor

09 Jul 2025

Christopher

We were in room 521 and last night the roof leaked. I woke up to water all over the night stand to incline my phone. The ac was leaking on the carpet I will be emailing the manager.

Leisure Partner

4/10

Poor

02 Jul 2025

jaholly

Staff was kind and accommodating. A few concerns that left our stay a little unconvinced. But overall a good time

Family

8/10

Excellent

30 Jun 2025

Jennifer

Rooms are a little dated.

Business Self

2/10

Poor

29 Jun 2025

Lysia

The front desk staff mostly was very rude and would not even listen to my concerns about cancellation and their policy. I would not recommend staying there at all.

Leisure Pet

8/10

Excellent

27 Jun 2025

Jamie

The pool was closed and it was the entire reason i booked here. The room was clean other than it was old mac and cheese left in our microwave from the previous customers!!

2/10

Poor

26 Jun 2025

Tiara

Very unsatisfied. My family and I only booked this hotel because there were only a few hotels in the area that offered pool and jacuzzi. We booked same day, just to get 3 hours away from home and find out that that whole area is closed.There was no notice of this being shut down prior to booking, so therefore no reason to book there. Then I look at my statement to find I was charged TWICE for this hotel. One at the hotel and one with Expedia. Crazy. I don’t think i’d choose to stay here again in the future. It was inconvenient and unprofessional to not let people know that they won’t get the full experience when booking ahead of time. The room had a disturbing amount of dust on the back of the bed. Greasy spots on the head board. You can’t close the sheer curtains to block sunlight. Pillows looked dirty. Stain on the sheets. No late checkout granted. Very annoyed with the stay here

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

Dory

Good location

Business_and_leisure

8/10

Excellent

24 Jun 2025

Leah

The hotel is very close to the airport and is a quiet stay. Hotel staff is quite nice! Gave us extra towels and bottled water when we asked.

Cell phone reception for some reason was very weak (within the rooms). Lobby and outside no issues.

Leisure Family

4/10

Poor

22 Jun 2025

Cheryl

Expedia does not tell you that their pool and hot tub are down which is why we went. I asked me on the first floor close to the exit because of physical limitations and because someone in my room was a smoker. I was put on the 5th floor of the five story building and the farthest room from the elevator. And that was after making four phone calls to the property in an attempt to add my boyfriend's name to the reservation and to make sure that I was on the proper floor. I put the do not disturb hanger on the door but needed the trash can emptied so I set it outside. Housekeeping did not take the trash. There's no hot water unless you run the shower for about 25 minutes. And it could definitely be cleaner. Things like wiping down walls go a long way. The hand sanitizer dispenser outside of the elevators is filthy.

Leisure Partner

6/10

Pleasant

15 Jun 2025

Mark

Room and elevators were dirty

Leisure Family

6/10

Pleasant

12 Jun 2025

Camille

Restaurant food and service and hotel employees were great. Gym and bedding were great. Hotel needs a deep clean. Carpet in room was awful and crunchy. Ick. Usually love a Hilton Garden Inn but this one needs a very deep clean. Restaurant food was outstanding and better than higher ranked hotels.

Business

10/10

Exceptional

02 Jun 2025

Floranda

Re

Self

8/10

Excellent

02 Jun 2025

martie

Great location by the airport.

Leisure Partner

10/10

Exceptional

30 May 2025

John

The experience

10/10

Exceptional

28 May 2025

Lesley

The property was beautiful and peaceful. Beds were nice and comfortable. Rooms were spacious and clean. Location was perfect!

Leisure

8/10

Excellent

23 May 2025

Dionne

Didn’t stay long but met my needs

Leisure Self

8/10

Excellent

22 May 2025

Yvonne

Very peaceful

6/10

Pleasant

17 May 2025

David

This is a tired hotel desperate in need of updating.

10/10

Exceptional

17 May 2025

Sade

Wonderful beside the pool not working for kids

8/10

Excellent

08 May 2025

martie

Great place near the airport

10/10

Exceptional

03 May 2025

Sidney

Everything perfect!

Partner

4/10

Poor

27 Apr 2025

Christy

The person at the desk was not professional looking and didnt seem to care about whether or not she was even there. The room was clean but the beds were so incredibly uncomfortable that me nor my husband could hardly walk the next day.

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Cheri

All the staff was helpful and polite. The room was clean and quiet. An enjoyable experience.

Leisure Self