Name: Homewood Suites by Hilton Richmond - Airport
Address: 5996 Audubon Drive, Sandston, 23150, US

6/10

Pleasant

09 Jul 2026

Farzana

The room floor was dirty, not properly cleaned. Our bedroom slippers were black at the bottom. Breakfast is meager. We had to wait 20 minutes to get eggs and fruit. The fruit is not fresh. The coffee was good. Even cold water was not refilled. The room was spacious and the ac worked well.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Aisha

Over All a good stay nice room nice amenities and it’s right across from the Mexican restaurant

10/10

Exceptional

15 Jun 2026

Sandra

The room had everything I could think of. If I had more time I would’ve been cooking in my room.

Friends

4/10

Poor

13 Jun 2026

Todd

Not in great condition. Somewhat run down. Breakfast was not very good

Family

8/10

Excellent

08 Jun 2026

Kimberly

The staff were all extremely friendly. I really enjoyed being able to cook a meal in our room while also having breakfast provided to us.

Family_with_children

4/10

Poor

08 Jun 2026

Wanda

The beds are super low to the floor and uncomfortable

Partner

6/10

Pleasant

27 May 2026

Brittany

The bathrooms clearly do not get cleaned

Friends_and_family Family

6/10

Pleasant

17 May 2026

LaShunta

Staff was great. Breakfast was HORRIBLE and bathroom had mold on ceiling in tub area. Over all 3.5/5. I would give them another chance.

Self

4/10

Poor

13 May 2026

Michael

Person at the check in was almost upset that we arrived at 10:30PM
and doing us a favor to helping us out.
I paid extra for room because online it said “newly renovated” which was not true. Mattresses saw a better days. Sofa bed frame was damaged on two sides
Glasses were dirty. And breakfast very poor.
Also, you have to pay extra $10 for parking which by the airports areas is usually free

Friends_and_family Family

8/10

Excellent

10 May 2026

Janet

Front desk staff disappeared several times that I saw while sitting in the lobby. They had to go off to do other things. The phones were ringing and people were trying to check in. They need more help. All staff were friendly.

Partner

8/10

Excellent

24 Apr 2026

Jalen

Overall I enjoyed my stay at this property. The biggest highlight was the room. It was very spacious, accommodating, and clean. The only thing I had an issue with, which is minor, was the property was hard to locate from the street.

Friends

10/10

Exceptional

23 Apr 2026

Enrique

Clean close to airport good restaurant next door and great staff

Family

8/10

Excellent

11 Apr 2026

Barkita

Yes

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Virginia

Rooms could be cleaner and maybe bacon on the breakfast buffet,

Family_with_children

8/10

Excellent

08 Mar 2026

Chemika

I enjoyed my stay. I booked for the pool and if I had known the pool hours I would have maybe went with another option. The location is clean and safe but my recommendation is to extend the pool hours.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

shawn

Clean.

10/10

Exceptional

25 Jan 2026

Anne

Amenities

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Kunal

Good service

10/10

Exceptional

12 Dec 2025

Willetta

Nice!

10/10

Exceptional

08 Dec 2025

Lori

Overall, the hotel was nice. The breakfast was not good & barely any choices. Very small amount of food & the eggs were disgusting. Being that close to the airport, we heard the planes constantly at night. That's not great for a light sleeper. The staff was friendly, with a special shout out to Whitney at the front desk who was very friendly & accommodating. :-)

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Walter

Beautiful room

Leisure Partner

2/10

Poor

21 Nov 2025

Jeff

didnt have my room available

Self

10/10

Exceptional

09 Nov 2025

Kim

Everything was great!

10/10

Exceptional

28 Sep 2025

Christina

Great Place to Stay

Amazing, wife loved the room with a kitchen, it felt and smelled like new all over, this will be our hub stoop for our monthly travels. The Breakfast was fantastic like being at home. Only issue nickle and dime the cutomer to pay for parking , its crazy.

Partner

6/10

Pleasant

28 Sep 2025

Tameka

Pool was foul smelling and dirty looking. Kids didnt want to get in, which was the purpose of the stay

10/10

Exceptional

08 Sep 2025

shawn

Everything was perfect. I had a two room adjoining suite. No complaints about the rooms.

Friends_and_family Friends

10/10

Exceptional

04 Sep 2025

Barry

Ideal airport hotel

This is a great airport hotel, very close to Richmond International. The hotel is clean and comfortable and priced right.

Self

10/10

Exceptional

22 Aug 2025

Nancy

Yearly visit

I have been staying at this hotel for over 10 years when I visit. It’s my favorite it’s close to the airport always get a shuttle from the hotel to the airport. I do miss the dinners you used to serve!!!

Self

8/10

Excellent

21 Aug 2025

Liliane

very well, the staff are very kind and helpful. This place is fine thank you.

Leisure

8/10

Excellent

19 Aug 2025

Joseph

Check-in delayed two hours

We had a confirmed, prepaid reservation but were held at check-in for two hours because our payment was to Hotels.com rather than to the hotel itself. We had no way of knowing this and it should not have been our problem.

Partner

10/10

Exceptional

17 Aug 2025

Kathleen E.

I have stayed multiple times. The staff is always friendly, polite, and accommodating. The rooms: suites are clean.

Leisure Partner

2/10

Poor

10 Aug 2025

Rosalind

They tried to give excuse but excuses don’t fix it

They advertised pool and hot tub. Pool was disgusting hot tub was not operational. We got no room service at all. Have been coming there for years but this was the worse!! I was wondering why I hadn’t seen anyone in the pool. On the second day I went to the pool and saw why!! My stay was based on the pool and room service. I got neither!

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Michelle

I will be returning. It was the best

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

Michelle

Loved it. I will be returning.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

shawn

Great room!

Self

8/10

Excellent

19 Jul 2025

Kevin

Quiet location near Hwy.

Business_and_leisure Self

2/10

Poor

14 Jul 2025

Jodie

When we first checked in, the clerk was very rude and was on his cell phone. Another woman behind the counter had to finish checking us in because she saw we were being ignored even after he started our check in.

The pool was greenish

They \"forgot\" to clean my room. And then made me gather all linens and deliver them to the front desk before they would give me more.

There were ants all over our room and the window leaked water right in when it rained. (See photos)

Leisure Family

10/10

Exceptional

14 Jul 2025

Lilian

customer service was amazing. property was clean too

Business_and_leisure Family

8/10

Excellent

05 Jul 2025

Shanee

Kept us close to the highway. Not to far from places to eat and/or shop if needed. 2gas stations to choose from and not to far from our family .

Leisure Family

8/10

Excellent

05 Jul 2025

Shanee

Nice property . Friendly and helpful staff . Would like waffles to be served at this location. Overall pleased :)!

Leisure Family

6/10

Pleasant

09 Jun 2025

Stanley

The hotel itself was very beautiful and clean. The receptionist was very rude when I first arrived

Leisure Partner

2/10

Poor

08 Jun 2025

Janea

Dirty dishes in the dishwasher….. bed smelled like pee

6/10

Pleasant

27 May 2025

Melanie

Overall the property was nice. Staff was friendly and dealt with issues quickly. I gave it a lower rating due to not being told at check-in that there was a $10 parking fee per day and it clearly says on Expedia that it is free parking. I did not find out until my credit card was charged and received the final bill sent to my email. Someone needs to update their profile.

10/10

Exceptional

27 May 2025

Seung

All the staffs were nice and friendly. The breakfast was very good and the room was pretty decent. The room was nice and clean.

Family_with_children

6/10

Pleasant

27 May 2025

Lily

Me and my fiancé booked this hotel over the weekend for his birthday it was in a great spot we loved seeing all the planes and the staff were very helpful the hotel was great our only issue was the kitchen was not as clean at it could have been when we got there I noticed the fridge looked like it hadn’t been wiped and being that I used to be a housekeeper I understand it can be difficult at times so I went ahead and just cleaned the kitchen, but as I was cleaning and throwing my cleaning wipes away they were brown so that was a little disappointing also we found a roach on the wall in the bedroom it was really close to the vent so we did think that that’s where it could have came from but to see a roach in your hotel room in general is really disturbing

10/10

Exceptional

25 May 2025

Jamala

Everything was great, and the guy who checked me in was AMAZING

Leisure Family

4/10

Poor

23 Mar 2025

Kathryn

Our room was infested with ants in 3rd floor. Only one member of staff tried to figure out the situation. After first trying to spray - we said unacceptable as we were staying 3 nights- we asked for a new room or a room at nearby hotel. We had to continuously push for a new room before getting one and had to wait for it to be cleaned. We were finally in it at 11:00 at night.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Edward

Cleanliness, front dest answer to Questions also the breakfast is nice. Overall very convenient and calm

Business_and_leisure Family

4/10

Poor

12 Feb 2025

Lisa

The room was great : like a efficiency: the biggest problem: no electricity in he middle of the night and thru check out:

10/10

Exceptional

06 Dec 2024

stephanie

Breakfast could be better

Great place to stay, but the breakfast was “meh”.

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

Mon

Very clean

10/10

Exceptional

11 Aug 2024

Lee Anne.

The hotel has been remodeled..everything was really nice, breakfast good..and the Mexican Restaurant in the parking lot..was great!

Friends_and_family Friends

2/10

Poor

11 Aug 2024

ELIZABETH

This is a terrible hotel. It benefits from being associated with Hilton suites name but it is no way what that brand promises. It is advertised as “pet friendly” but when you check in and are already on the property they hit you with a 75 dollar fee. The “breakfast” is slim pickings compared to embassy suites in Portland. The room had water damage and the very worst thing is that the hotel has surveillance cameras EVERYWHERE and appear to be more interested in spying on their guests than protecting them. I will never return and I will be much more suspicious of Hilton suites by other names. Oh and the famous Hilton reception is only on Monday through Wednesdays and not on weekends! It’s a total gas light.

Pet

2/10

Poor

15 Jul 2024

Tonya

Check in time was 3:00 room was ready until 4:36. Room got up to 86 degrees. They could not fix and didn’t have any other rooms available. Breakfast is over at 10am came down to eat around 9 and they had minimal food and I was told they wasn’t going to bring out anymore. Front desk stopped answering the phone. Just a horrible experience

Leisure Family_with_children

8/10

Excellent

15 Jul 2024

Susan

Mexican restaurant next door was excellent. Rooms were very nice. Beds comfortable.
** Pool and Hot tub hours 11am-8pm everyday even weekends and not even connected to rooms so not sure the logic.

Leisure Family

10/10

Exceptional

06 Jul 2024

Dr. Rodney L.

Newly renovated…pet friendly…excellent Mexican Restaurant next door (Authentic)…three gas stations 1/2 block away…two blocks from CVS…will make this my hotel of choice whenever I’m in Richmond

10/10

Exceptional

06 Jul 2024

Dr. Rodney L.

Newly renovated…easy access location to the interstate…excellent Mexican restaurant next door…free parking…three gas stations 1/2 block away…will make this my hotel of choice whenever I’m in Richmond…

Leisure Pet

8/10

Excellent

30 May 2024

Migdalia

Needs some work

I was a wonderful experience as always but, housekeeping was short staff having ti chase the ladies to empty the trash cans.
They did with a friendly and willingness .
2. The pool needed cleaning there was particles floating in the water and there was pieces of paper / wrappers on the floor .

Friends_and_family Family

4/10

Poor

27 May 2024

Michelle

They display queen size beds but in reality they are full.

8/10

Excellent

23 May 2024

Verified traveler

Nice hotel at RIC

Comfort and relax during my stay, wifi stable and fast, breakfast was minimal but good, unfortunately the gym is not open 24h, this was frustrating.

Business

10/10

Exceptional

20 Apr 2024

Andre

I did not like that the indoor pool area opens at 11am and closes at 8pm.

Leisure Partner

10/10

Exceptional

17 Apr 2024

Ryan

Loved the property under construction but still great

Leisure Partner

2/10

Poor

10 Mar 2024

Katherine

My room reeked of cigarette smoke. I had to leave early. It was unbearable.

10/10

Exceptional

28 Feb 2024

Silviu

Nice stay

Business Self

4/10

Poor

30 Nov 2023

Marisu

I selected this motel b/c you advertised it as having a pool and whirlpool. Unfortunately, the motel is under renovation and does not have a functioning pool or whirlpool. I have chronic pain and chose this particular motel because it supposedly had a pool and whirlpool. When I talked with both the front desk worker and the manager, both threw up their hands and shrugged their shoulders, BECAUSE I HAD MADE THE RESERVATION THTOUGH EXPEDIA. This is apparently the wrong way to make reservations here. I observed that there did not appear to be adequate communication (!). Feeling not heard and not responded to, and hoping you can help

Leisure Pet

2/10

Poor

25 Nov 2023

Sandra

When I made the reservation, you DID NOT tell me that the hotel was under renovations and would be noisey all day, the pool was closed and on Thanksgiving and mostly the rest of the time, there was NO housekeeping. Rooms are only cleaned every 4 days. I asked for a handicap room because my husband can not walk, I was given a room on the 5th floor, not handicap and the lady at the desk told me that was my fault because I booked throuh you and not the hotel. When the electricity went out, we paniced because he could NOT walk down the stairs. I will not use you EVER again.

10/10

Exceptional

15 Nov 2023

Crystal

The new renovated room are beautiful. The staff over there are mix feelings. Some are very friendly like the breakfast crew but the evening front desk are no so much to put it lightly.

Business_and_leisure Self

6/10

Pleasant

12 Nov 2023

Lauren

The people above me were up late making a lot of noise, you could hear toilet flushing, doors closing. And kids being loud

Friends_and_family Family

6/10

Pleasant

12 Nov 2023

Asha

The suite has lady bugs and heater was not working.

Leisure Friends

6/10

Pleasant

02 Oct 2023

Rob

Check in was quite timely and a hassle. The front desk person could not have been any nicer but had a difficult time getting us settled. I was advised he was having trouble because I'd booked the room through a third party. His system would not accept the credit card used to pay for the room and I'm not sure why. Another card was used and with no issue. The card in question was used minutes later for s few items at the hotel store without issue. Again, I was told it was due to a third party booking ie Hotels.com.

Friends_and_family Family

2/10

Poor

11 Sep 2023

leslie

Enjoyed the suite abd full kitchen. The pool temperature was cold hot tub was overly chlorinated staff did not try and solve any of the issues brought to their attention breakfast was more for adults the only thing for children is cereal and muffins omelets had peppers in it woth no alternative choice . Definitely does not meet hiltom standrds not recommend

Business_and_leisure

10/10

Exceptional

09 Sep 2023

Tammy

Very nice temporary living with a true suite instead of one room.

Leisure Friends

10/10

Exceptional

28 Aug 2023

Jerome

It’s time to upgrade the bathrooms. There are efficient in the current state, but if you are going to charge 4 star rates, the bathrooms should reflect 4 stars.

4/10

Poor

10 Aug 2023

Floyd

The experience was Trash! The carpet was wet in one area of my room due to the AC leaking. How do i know it was leaking? Because we had to gear it dripping all night. Didnt have tooth paste in the rooms so i decided to head to the front and they didn't even have none for sale. The stay was unsatisfying to sum it up.

Partner

10/10

Exceptional

21 Jun 2023

Wanda

I really liked the convenience to the Richmond Airport. The hotel offered stay and park with a shuttle to the airport that saved money on parking while we were out of town. The front desk staff were also very courteous and helpful.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2023

Tanika

The breakfast was good and the pool was nice.

8/10

Excellent

16 Jun 2023

Joe

Good stay

Clean and comfortable the only problem was the bathroom toilet filling noise was very very loud.. we have stayed here before and the hotel is very good in all categories...

Friends_and_family Family

10/10

Exceptional

10 Jun 2023

Wendy

Great and clean

2/10

Poor

09 Jun 2023

Misty

I wanted to talk about my latest and last visit to the Homewood suites in Sandston VA.
First I will touch on I love Hilton normally their hotels are top Tier. BUT this homewood suit is not at the same standards. I paid 189 a night, the pool water was so dirty that my 13 old son said he didn't want to swim in the water anymore. ( kids don't normally care about dirt)
2nd, There was a spill in the elevator and they cleaned the floor but whatever spilled was still on the wall and by where u press the buttons.
I just didn't get a clean and friendly vibe.
I have stayed at this particular hotel before and the customer service was good but today my experience with the staff location was disappointing. She was rude, not professional, and really didn't value me as a customers. I am so disappointed in my stay and surprised that Hilton allowed their establishment to go down hill.I came here for my daughter's graduation which was supposed to be special but ending up being a disaster.

If u need to stay in the Richmond Airport area don't choose homewood suites Sandton there are plenty of other hotels, less costly and that are new renovated and much cleaner.

6/10

Pleasant

29 May 2023

Alisa

Theres nothing to eat around there except for that Mexican restaurant

10/10

Exceptional

29 May 2023

Melissa

Loved it

2/10

Poor

28 May 2023

PG

I booked a room, received confirmation, showed up to check in and they did not have a room for me. I slept in my car. What a wonderful experience. Thank god my family wasn’t with me.

Business Self

2/10

Poor

18 May 2023

Michael

I liked everything but the 75 dollar pet charge

10/10

Exceptional

16 May 2023

Arnold

Fantastic

Check in was fast and easy Nicole was very friendly and helpful. She put us in a room on the ground floor with easy access to it. The breakfast was very good staff kept replacing food items as needed.

Friends_and_family Family

10/10

Exceptional

01 May 2023

Tammy

Very nice and efficient

Leisure Partner

4/10

Poor

29 Mar 2023

Ricky

Don’t do it.

Please do not waste your time or money on this hotel. The room I was in was disgusting!
Walls looked like a murder occurred here, bathroom was rust around the tub walls had urine splash on them. The bed was absolute horrible it was like a dollar store mattress.

Business

4/10

Poor

27 Mar 2023

Paul

Dirty. Needs major renovating.

Business Family

4/10

Poor

26 Mar 2023

Wayne

Don't Stay Here

Rooms not as clean as they should be. The Mattress felt like you were sleeping on \"ROCKS\" Worst night sleep ever!!!

Friends_and_family Family

6/10

Pleasant

02 Jan 2023

Edward

Overall stay

The room was nice never saw room service and I stayed 3 plus days no one came to empty trash I had to do it myself no phone in the room to call front desk the ceiling fan was wobbling and no light on fan and garbage disposal didn’t work

Partner

8/10

Excellent

27 Dec 2022

Gabrielle

I liked that it was close to restaurants and shopping and it was quiet even with the airport next door

Leisure Family_with_children

6/10

Pleasant

27 Nov 2022

Amanda

Carpets filthy and bathroom dirty

The hotel lobby is nice and they offer free breakfast in the morning. Check in was easy and they have a restaurant right next door which is convenient. We chose to stay here because we had a flight at the crack of dawn and needed to be close to the airport. We booked the suite for our family of 4. The carpet in the room was filthy and the bathroom/shower was dirty and had mildew. If it was not for the fact we had a very early flight we would have chose a different hotel.

Friends_and_family Family

8/10

Excellent

24 Oct 2022

jonelle a

In Richmond for mom.

Thank you. Were pleased and comfortable.

Friends_and_family Family

2/10

Poor

14 Oct 2022

Keesha

Not the worst but, this won’t be my first choice.

Leisure Family_with_children

8/10

Excellent

10 Oct 2022

john

Good location

Great experience. The ad said premium bedding and our beds were not to Hilton standards or their signature bedding we were expecting.

Business Family

2/10

Poor

09 Oct 2022

Fabricio

I Booked a room through Expedia. I Made a payment and Got a confirmation email. When I got to the front desk, I was told that there were no rooms available. even though I got a confirmation about the reservation, I was told that Expedia doesn't know about the hotel's inventory. I was told to wait to see if there was anything that they can do so I waited for about an hour while the person in the front desk was dealing with other issues about a mistake that they made checking in another guest.
After 50 minutes that the receptionist spend on the phone, I was told that there is nothing that they can do and that I needed to call the third party (Expedia) to try to get a refund. I had to walk out of the Homewood Suites at 1 AM without any help at all.
I had never experience such poor customer service as the one from Homewood Suites.

Business_and_leisure Family_with_children

8/10

Excellent

04 Aug 2022

thomas

The coffee was very good, if not excellent, Breakfast was much better than most hotels. Breakfast staff was hard working and personable.

Business

6/10

Pleasant

03 Aug 2022

Tatiana

Our last stay in this property was better, this time the dishwasher was broken and all the cups and dishes were dirty when we arrived which was very disappointing. The suites are nice and spacious though so that’s the main reason we chose this hotel as a family.

Leisure Family

4/10

Poor

17 Jul 2022

Alexis

The bathroom had small black bugs crawling and it seemed as if the room hadnt been cleaned in awhile

Leisure Family_with_children

8/10

Excellent

16 Jul 2022

Tatiana

For an airport hotel this is one of the best ones I’ve seen however don’t expect much in terms of luxury, it’s just meant to be practical and convenient. The leisure options are quite good with a pool, gym, small basketball area and outdoor bbq area, so again not bad for an airport hotel, but the bedrooms are outdated with old appliances and old-fashioned decor… it’s convenient for families and people who prefer to have a kitchen while traveling.

Leisure Family_with_children

8/10

Excellent

14 Jul 2022

Allyson

Staff was very friendly and the rooms were very clean

Business_and_leisure