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Best Western Premier Richmond City Gateway

Richmond - VA · United States

4303 Commerce RoadView location

8.0/10Excellent1,001 Reviews
Cleanliness8.2/108.2
Service8.6/108.6
Comfort8.2/108.2
Condition8.0/108.0
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Premier Richmond City Gateway

Enjoy amenities such as a fitness center and seasonal outdoor pool. This hotel also features complimentary Wi-Fi, a ballroom, and a vending machine. The Victor Bar & Grill offers American cuisine and a bar/lounge, with additional dining available at the coffee shop/cafe.

Cooked-to-order breakfasts are served daily (7:00 AM to 10:00 AM) for a fee. Business travelers will appreciate the complimentary wired internet, 24-hour business center, and express check-in. The hotel offers 3, 778 square feet of event space, including conference space and meeting rooms. Free self-parking is available onsite.

The 167 guest rooms feature refrigerators, Smart TVs, pillowtop beds with down comforters and premium bedding, complimentary wired and wireless internet access, and cable programming. Private bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Located near the James River, the hotel is a short drive from attractions like Hunter Holmes McGuire VA Medical Center and Shockoe Slip. Richmond International Airport (RIC) is approximately 12 miles away.

Read more about this hotelShow less

Located in Richmond, Best Western Premier Richmond City Gateway is within a 10-minute drive of Virginia Commonwealth University and The National. This hotel is 6.4 mi (10.3 km) from Allianz Amphitheater at Riverfront and 6.7 mi (10.8 km) from Greater Richmond Convention Center.

Make yourself at home in one of the 167 guestrooms featuring refrigerators and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Richmond? This hotel has 3778 square feet (351 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of USD 50 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The seasonal pool will be open from May 25 to September 07.
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Rollaway bed fee: USD 30.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

James River 1.1 km / 0.7 mi
Hunter Holmes McGuire VA Medical Center 6.1 km / 3.8 mi
Brown's Island 9.6 km / 6 mi
Virginia Commonwealth University Medical Center 9.7 km / 6.1 mi
Virginia State Capitol 9.9 km / 6.2 mi
Richmond City Hall 10 km / 6.2 mi
VCU Medical Center North Hospital 10 km / 6.2 mi
VCU Health System 10.1 km / 6.3 mi
American Civil War Center at Historic Tredegar 10.1 km / 6.3 mi
VCU Medical Center West Hospital 10.1 km / 6.3 mi
Federal Reserve Bank of Richmond Money Museum 10.1 km / 6.3 mi
Virginia Governor's Mansion 10.1 km / 6.3 mi
The National 10.1 km / 6.3 mi
John Marshall House 10.1 km / 6.3 mi
Canal Walk 10.2 km / 6.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 167
  • Number of floors (main building): 4
  • Suites: 2
  • Connecting rooms
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wired Internet
Show 37 more facilities & services
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Lift access
  • ShopExtra charge
  • TerraceExtra charge
  • Bicycle storageExtra charge
  • ConciergeExtra charge
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Library
  • Towels and bed linenExtra charge
  • Café
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Meeting room
  • PhotocopierExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Indoor freshwater poolExtra charge
  • Outdoor freshwater poolExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 1 BedroomDBL.EJ-4
    DOUBLE EXECUTIVEPhoto unavailable4 photos

    Best Western Premier Richmond City Gateway

    DOUBLE EXECUTIVE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-4

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-7
    DOUBLE AccessiblePhoto unavailable4 photos

    Best Western Premier Richmond City Gateway

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-7

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-5
    DOUBLE AccessiblePhoto unavailable4 photos

    Best Western Premier Richmond City Gateway

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-5

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 12 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Best Western Premier Richmond City Gateway

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 29 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Best Western Premier Richmond City Gateway

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 1 BedroomSUI.H6-10
    SUITE AccessiblePhoto unavailable7 photos

    Best Western Premier Richmond City Gateway

    SUITE Accessible

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-10

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Premier Richmond City Gateway

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 BedroomSUI.KG-3
    SUITE KING SIZE BEDPhoto unavailable6 photos

    Best Western Premier Richmond City Gateway

    SUITE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-3

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-6
    DOUBLE AccessiblePhoto unavailable4 photos

    Best Western Premier Richmond City Gateway

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-6

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Premier Richmond City Gateway

8.0
Excellent
1,001 Reviews
Cleanliness
8.2 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
8.0 /10
Amenities
8.2 /10
100 reviews shown
2/10
Poor
17 Jul 2026
Anthony
The room had a bad smell and the sheets where dirty
Self
10/10
Exceptional
15 Jul 2026
Jarrod
Great clean place to stay! Staff was super helpful.
Friends_and_family Family
8/10
Excellent
06 Jul 2026
Robin
We arrived to a property with very helpful and friendly staff. Our room was clean.

No complaints.
Partner
6/10
Pleasant
06 Jul 2026
Verified traveler
Tub was dirty,bedding was wet and bathroom floor was aweful, toilet was not working properly
Friends_and_family Friends
10/10
Exceptional
05 Jul 2026
Paul
We had a great stay. Our rooms were clean and the staff was professional and friendly.
Friends_and_family Family
10/10
Exceptional
02 Jul 2026
Deborah
The rooms & bathroom were larger than some of the newer hotels. The rooms & bedding looked clean & smelled clean. The bed & pillows were comfortable. Having a small refrigerator & microwave was nice. The rooms looked like they were recently renovated. It was easy to get to and from I 95. The breakfast was above average. The only negative was the hotel restaurant. We wanted to eat there, it took 20 minutes for the waiter to take our order, while waiting we saw him outside talking to someone in a car & he only had one other table beside ours, so he wasn't busy. Then when we did order he just then informed us the fryer wasn't working. We ended up eating at McDonald's down the street.
Family
6/10
Pleasant
02 Jul 2026
Ricky
Thanks for the stay.
Family
10/10
Exceptional
30 Jun 2026
Ann
The pool area was very clean and tidy, even though we were unable to use it.
It was very quiet at night. The facility is at a great location. Very centralized and easy to go downtown . We had a very clean room. We would definitely stay again.
Partner
10/10
Exceptional
26 Jun 2026
jairo
Best Western 👌
10/10
Exceptional
22 Jun 2026
Mary
Clean room and comfortable beds. The breakfast was great.
Friends_and_family Family
10/10
Exceptional
21 Jun 2026
Michael
I was just traveling through and had to make a stop for the night
This was a good spot to pull over and spend the night
The staff was great, I arrived late and they did not mind.
Close on and off the highway and a great clean place with a very wonderful staff.
Self
6/10
Pleasant
20 Jun 2026
Gale
Was ok for an overnight stay but wouldn’t recommend for a longer time or if you’re on holiday
Family_with_children
10/10
Exceptional
17 Jun 2026
Ross
Excellent choice at breakfast
Good location right beside the motorway
Good, comfortable clean rooms
6/10
Pleasant
12 Jun 2026
Maria
Room was not very clean, cracks in floor, floor board was dirty, towels had stains. Breakfast was great! Staff was friendly. Hotel just needs to be better cleaned and taken care of.
Family_with_children
10/10
Exceptional
12 Jun 2026
Kelly
Abdul who was on staff that night was really cheerful and helpful! Room was clean and spacious, bed was very comfy, and I enjoyed the free breakfast.
Self
10/10
Exceptional
09 Jun 2026
Evelyn
Everything is great about this property the staff the restaurant located in the hotel. The ease of parking the location being close to the highway and where I need to go daily. The cost and the best part is always the staff
Partner
10/10
Exceptional
09 Jun 2026
Evelyn
Best hotel in the area
Partner
10/10
Exceptional
09 Jun 2026
Evelyn
Best staff ever
Self
10/10
Exceptional
09 Jun 2026
Evelyn
This is always my favorite hotel in the area, they remember their customers and their preferences no matter what website you book from. There is no other hotel I will stay at in that area their staff make me feel like I’m home away from home.
Partner
10/10
Exceptional
06 Jun 2026
Jay
Rooms were clean and comfortable staff was great
Friends_and_family Family
4/10
Poor
01 Jun 2026
Kevin
This was my first stay at Best Western.The room they assigned us at first was not good,it smelled the curtains was clearly dirty and the sheets didn't look fresh. We were going to cancel our reservation but was informed by front desk we would be charged fully.So the young lady showed us another room which was not that much better but we stayed being it was only for two nights.the restaurant food for us was horrible,took one bite of the burger and we left.I personally would not recommend this location.The staff were amazing and very friendly.The pictures on the apps are an illusion compared to what it looks like when you get there.the water was green in the pool,just not a good look for us. I would give a one star
Friends_and_family Family
10/10
Exceptional
28 May 2026
William
Stayed once
Self
6/10
Pleasant
28 May 2026
Muy Long
Need exterminators to eliminate Cockroaches. I stepped on it in the bathroom in middle of night.
Self
8/10
Excellent
26 May 2026
Sarala
room was clean, staff was helpful. However, loud music at 3 am in the morning is annoying especially to players who has to wake up at 6 am in the morning for their tournament.
Breakfast included limited options but good except that the glasses or plates are low quality plastic.
Family_with_children
8/10
Excellent
25 May 2026
Raymond
The breakfast was good. The room was clean. The staff was friendly & helpful.
Partner
4/10
Poor
25 May 2026
Amy
They upcharge you for everything. Being there for National Championship weekend for the NCAA and lax tournament there were no accommodations for players and their families without charging you for every little thing. I would not recommend this hotel in the future if Virginia has the lax tournament with the national championship. Breakfast was sub par at best also.
10/10
Exceptional
25 May 2026
Elkin
It was great!
Friends
8/10
Excellent
23 May 2026
Anita
The room was clean and staff very nice and professional.
Self
10/10
Exceptional
19 May 2026
Scott
Clean, safe and friendly staff.
Friends_and_family Family
6/10
Pleasant
18 May 2026
melody
not in the best area. The shower in my room looked like it needed a little tlc. I did not have the opportunity to use it, but the gym looked well-maintained with a variety of equipment to be used. I appreciated the breakfast that was included with my stay.
Self
4/10
Poor
16 May 2026
Michael
Check in took nearly an hour. Come to find out the front desk staff had checked someone else in under my name and reservation. After sitting at the desk waiting for them to contact the customer they checked in under my name and spending 20 minutes going back and forth on the phone with manager and the aforementioned customer I was finally given a room key. The front desk attendant said she had a stressful night which I understand, but the wait was unbearable. Property and room were decent at best, definitely not worth the money and not worth it at all after the very long and frustrating check in process.
Partner
10/10
Exceptional
15 May 2026
Alfreda
Very good location highway is across the street, gas station is basically next door for those traveling, staff was extremely nice and courteous room was clean my bathroom tub could have been cleaned just a little better however overall the stay was good! I will definitely book again!
Self
6/10
Pleasant
12 May 2026
Gary
Everything was real good-staff out front, the sever at the bar in the evening, the room and the food too. The only issue we had was the outrageous noise made by a lacrosse team at 4 in the morning. Not good for a restful stay. Gary
Partner
10/10
Exceptional
07 May 2026
Rebecca
Everything was great!
8/10
Excellent
28 Apr 2026
La'Dasia
Some of the lights in my room didn't work and there was a rather rowdy group of kids/teens causing a lot of noise near my room after midnight. A lot of channels on the TV didn't work either. My friend and I got in late from working, there was no one at the front desk and there were two guys in the lobby she said that followed us towards our room so we locked the door just in case. Other than that, our stay was fine
Friends
10/10
Exceptional
25 Apr 2026
Neal
We found our stay at Best Western Premier very comfortable. The bed was firm and had big fluffy pillows. The room and bathroom were both clean. We had breakfast in the morning in their restaurant. It was a buffet style, had lots of the typical choices and was well maintained. The only thing I would have like to make our stay better, would be vending machines on the floors. If you wanted anything, you had to venture downstairs to the front desk area. All in all, we had a good stay.
Family
8/10
Excellent
23 Apr 2026
AB
Breakfast was okay. Was expecting to see what their picture showed. All it was boxed food not made to order it was all frozen and then placed in warming try’s not good
Friends_and_family Family
4/10
Poor
17 Apr 2026
Jeffrey
Yes
6/10
Pleasant
06 Apr 2026
Ronald
easy to Rt95
Friends_and_family Family
8/10
Excellent
05 Apr 2026
Soe
The outlet from bathroom and shower faucet did not work
Friends
8/10
Excellent
04 Apr 2026
Joe
They took a 25.00 security deposit which was a surprise to me. The coffee maker in the room didn’t work. The reception area was depressing. Not worth the money.
Business
10/10
Exceptional
30 Mar 2026
Amy
Food was great
Family_with_children
10/10
Exceptional
29 Mar 2026
Wyatt
Always a pleasure staying at best western, little pricey but rooms are always clean and neat. Highly recommended.
Partner
6/10
Pleasant
29 Mar 2026
Jacquelyn
Toilet kept backing up, when turning shower on the faucet was coming out of the wall, linens were very stained. Common areas looked well kept and breakfast was good but the room itself needed updating and a deep clean.
4/10
Poor
29 Mar 2026
Oksana
Booked this hotel literally because there was nothing else available with two separate beds in the area - doe to multiple events in Richmond. Will never stay there again. Staff are very nice and friendly but the property definitely can use a lot of TLC. Also - this is the first hotel (and we travel a lot because of sports) that has ZERO free extended stay. Two hours cost me $40 and after that they carve a full day PLUS a a $25 holding fee (whatever that is). And there are not decent eating places around.
Friends_and_family Family
8/10
Excellent
18 Mar 2026
Devan
There was a problem with another set of patrons but the staff took care of it promptly. They were great.
8/10
Excellent
14 Mar 2026
Stephen
The room was fine. The toilet didn't flush. They provided a plunger. We got stuck in Richmond caused by the FAA. Something about a strange smell at ATC. The room worked for they one night stay. The attached restaurant wasnt that great.
Business
6/10
Pleasant
08 Mar 2026
John
Staff were great and very nice. However the overall cleanliness of the property was less than desirable. Unfortunately found what appeared to be a cockroach in the room and overall the hotel definitely could use some updating. But overall price was reasonable and the outside of the two issues I mentioned the rest of the stay was good.
Family_with_children
8/10
Excellent
01 Mar 2026
Ahmed
The bathroom mirror light was not working so was pretty dark in the bathroom. Other than that, everything else was great. Clean and friendly environment.
10/10
Exceptional
28 Feb 2026
Derrick
Very clean and comfortable
8/10
Excellent
27 Feb 2026
Florence
very clean, quiet
Family
10/10
Exceptional
21 Feb 2026
Timothy
OVEALL Excellent faility. Could not have been happier.
4/10
Poor
21 Feb 2026
Erica
Check in went great- the representatives were efficient and friendly. The hotel itself needs work, particularly in the housekeeping department.
The sheets on both beds had rips in them, the pillowcases had small stains. Surfaces were dusty, smeared and/or had fingerprints. The sink did not have cold water - who wants to brush their teeth with warm water? Not most people. When we returned to the building after dinner last night, we saw a cockroach in the hall. So gross. We will not be back.
Family
6/10
Pleasant
16 Feb 2026
Julian
Friendly staff
Clogged shower
No house cleaning in the morning
Business_and_leisure
10/10
Exceptional
15 Feb 2026
Gregory
Staff was nice, hotel, and room were clean. Would definitely stay again!
Partner
10/10
Exceptional
12 Feb 2026
June
Very friendly and knowledgeable staff. Room was very clean and comfortable. Will definitely stay here next time I’m in Richmond!
8/10
Excellent
11 Feb 2026
Larry
Courteous and friendly
Business Partner
10/10
Exceptional
04 Feb 2026
Kathleen
Room was clean. Bed was super comfy. Easy access to I95. Attached restaurant was so convenient.
Partner
10/10
Exceptional
31 Jan 2026
Benjamin
Great location and clean
10/10
Exceptional
17 Jan 2026
Marty
Didnt make it to breakfast
Leisure Partner
2/10
Poor
15 Jan 2026
Lula
The rooms weren't clean. I changed rooms twice, and both were horrible.
Hand prints on the bed headboard, stains on the sheets, and dried urine on the floor around the toilet
4/10
Poor
11 Jan 2026
Matilda
Rooms were renovated but not fully. Stains on walls, old bathroom fixtures, worn furniture. Breakfast selection was limited.
Friends_and_family Friends
10/10
Exceptional
10 Jan 2026
Thelma
Clean room, variety of breakfast options.
Leisure
10/10
Exceptional
06 Jan 2026
William
Was just what I needed after two days of driving. Very comfy.
Self
10/10
Exceptional
05 Jan 2026
Danielle
The staff is very helpful and accommodating. The hotel was quiet and conviently located. I would stay there again.
Friends_and_family Family
10/10
Exceptional
04 Jan 2026
Jaron
Clean room
Leisure Friends
8/10
Excellent
01 Jan 2026
Lori
Comfortable bed. Staff nice. Restaurant was ok. No real other food options in close proximity.
Partner
10/10
Exceptional
29 Dec 2025
Jay
Was a very nice place to stay. Staff and facilities were greqt
10/10
Exceptional
23 Dec 2025
makeze
Staff
Business_and_leisure Partner
8/10
Excellent
22 Dec 2025
Pramit
Staff was nice.
Leisure Partner
10/10
Exceptional
21 Dec 2025
liwei
不错的hotel
Leisure Partner
10/10
Exceptional
19 Dec 2025
Gregory
Staff was
10/10
Exceptional
19 Dec 2025
Jeannie
Amazing hospitality they were so kind to accommodate our party last minute and delicious breakfast and clean sheets always make a dreary day better! Thanks again
10/10
Exceptional
14 Dec 2025
Annie
The cleanest and the staff love it all
10/10
Exceptional
14 Dec 2025
Billie
Clean comfortable room. Convenient location
Friends_and_family Family
8/10
Excellent
13 Dec 2025
Amy
Bed was very good. Could use another blanket. The bathroom needed a deep cleaning was pretty grubby. The lobby smelled like natural gas (the restaurant maybe?). I’d stay again but would love to see these things fixed.
Business Family
8/10
Excellent
12 Dec 2025
Kiantai
nice, comfortable place
10/10
Exceptional
10 Dec 2025
Velande
The clean room and free breakfast
Leisure Self
10/10
Exceptional
05 Dec 2025
Ruth
Friendly staff, quick check in, clean and spacious room
Leisure Self
10/10
Exceptional
05 Dec 2025
George
The room was comfortable, bed was soft. Excellent rest
Business Family
8/10
Excellent
04 Dec 2025
Marcia
Not sure didn't eat there
10/10
Exceptional
03 Dec 2025
Josue
Clean should be better, ned very comfortable, pillows awfull. Staf so nice. Breakfast is so basic, but ok.
10/10
Exceptional
02 Dec 2025
Nyasia
Amazing workers, beyond clean. Literally perfect stay! thank you again
Leisure Partner
10/10
Exceptional
30 Nov 2025
Aisha
Room was clean, staff was pleasant and the breakfast was good.
10/10
Exceptional
30 Nov 2025
BOB
Room very comfortable and clean. Staff very friendly and helpful.
10/10
Exceptional
30 Nov 2025
Darlene
My stay was very pleasant and peaceful. Also, I plan to visit this hotel every time I come to Richmond VA.
Friends_and_family Family
8/10
Excellent
29 Nov 2025
Byeol
clean and comfy room, good amenities, great customer service by staffs, convenient and quiet location
Leisure Partner
10/10
Exceptional
23 Nov 2025
Catherine
Check in was fast, room was clean, breakfast was good
Business_and_leisure Family
8/10
Excellent
21 Nov 2025
Shelia
Friendly staff. Clean rooms. Reasonable rates.
6/10
Pleasant
19 Nov 2025
Rodolfo
Room was not bad, but employeers at the restaurant were not very helpful. It seemed that we paid much more its worth.
10/10
Exceptional
17 Nov 2025
Idis
We had a super quick and easy check in. Our first room had a strong smoke odor and we asked to be moved, the manager quickly changed our room and it was so much better and no odors. Cleanliness was great. No complaints for a quick weekend!
Leisure Partner
8/10
Excellent
16 Nov 2025
Barry S
Had to leave before breakfast was ready
Self
2/10
Poor
16 Nov 2025
jane
Dirty everything in room broken
10/10
Exceptional
16 Nov 2025
Guadalupe
Room was clean, bathroom had a weird drainage smell other than that all good. Even the Food was good at the Fire Grill.
Leisure Friends
10/10
Exceptional
16 Nov 2025
Rachel
Great hotel. Clean, updated and nicely decorated. Really enjoyed my stay.
8/10
Excellent
15 Nov 2025
Shanmarie
Clean rooms, comfortable beds and good breakfast. The staff was great and the location is right off the highway about 10 minutes to downtown Richmond. Pretty good stay!
4/10
Poor
15 Nov 2025
Jenelle
Unpleasant. There was no heat in my room, sheets had stains, floors were dirty, and there was a red stain in the bathroom shower that I had to clean. When guests open and close their doors, it’s very loud and unsettling. I wouldn’t stay here again.
Business
10/10
Exceptional
15 Nov 2025
Terisha
Staff. Clean and renovated/updated room. No weird smells.
Self
10/10
Exceptional
13 Nov 2025
Leonardo
I didn’t see any
Business
8/10
Excellent
11 Nov 2025
Terri
The hotel was bright and inviting! Staff were friendly and there’s a restaurant onsite so you don’t have to go outside if you don’t want to. The room was cozy, clean and comfortable. I would definitely recommend staying at this location.
Leisure Self

Location & surroundings

Best Western Premier Richmond City Gateway
4303 Commerce Road, Richmond, United States

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Best Western Premier Richmond City Gateway

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