Name: Best Western Plus Richmond Airport Hotel
Address: 5300 Airport Square Ln, Sandston, 23150, US

6/10

Pleasant

07 Jul 2026

Sean

The main hallway on the first floor smelled terrible. I don’t know if it was the carpet or what. It was very strong and smelled like urine but it was too strong and too big of an area that smelled to actually be urine. There was a small trash can collecting a leak. Maybe the source of the smell? Our room was clean and no problems with our room.

Partner

6/10

Pleasant

05 Jul 2026

Jeannie

It used to be a nice motel but everything is going downhill. The carpet and sofa smelled old and had stains. The carpet in the hallway smelled bad. The drink machine was completely empty. The breakfast had no waffles and no scrambled eggs. We’ve stayed here at least 4 times but will probably not come back.

Pet

6/10

Pleasant

05 Jul 2026

Maudood

Access cards had to be reactivated after the first night

Family

4/10

Poor

01 Jul 2026

SANDRA

Terrible service, bad experience, I would not go back, nor recommended to anyone.

Self

8/10

Excellent

30 Jun 2026

Jamie

Was clean and comfortable. Only really slept there on way home from a long road trip.

Family_with_children

2/10

Poor

29 Jun 2026

Vincent

the entire roof started to leak causing the hallway to become a river. had to deal with that and the sound of the staff trying to vacuum up the water.

broken down vehicle right in front of the hotel where you pull up to check in... I would never stay there again

Partner

2/10

Poor

27 Jun 2026

Kayla

I found the property to be very outdated and not the cleanest. Would recommend spending more money for a nicer facility.

Family_with_children

2/10

Poor

26 Jun 2026

Dydisha

Do not stay here it’s nasty bugs bugs bugs bugs

Self

2/10

Poor

23 Jun 2026

Jennifer

This was literally the most disgusting hotel I’ve ever stayed at in my life.

When I called for the airport shuttle, which was the primary reason I chose this hotel, the person told me it would be 15 to 20 minutes. 50 minutes later no one had showed up yet

The first room I was assigned had it looked like excrement on the walls and all of the walls were covered with dirt. They did move me to another room, but it had filthy carpet and the tile over the bathroom tub spout was caving in.

The whole experience was terrifying and I would recommend you stay as far away as possible from this property

Self

2/10

Poor

23 Jun 2026

Jennifer

This is one of the most disgusting hotels I’ve ever stayed in.

Part of the reason I chose it was the proximity to the airport in the shuttle. When I called for the shuttle, they said it would be 15 to 20 minutes. 50 minutes later, it never arrived.

The first room I was given, had what looked like excrement on the walls. The carpets are filthy. The bathtub had the tile caving in above the spout, and it was just horribly filthy. Additionally all the e walls literally had dirt or something else on them.

There was a group of men sitting at the pool all night playing loud music that no one spoke to, to have them turn it down. Please don’t ever stay at this hotel.

Self

8/10

Excellent

21 Jun 2026

Ken SR.

Only needed repair of the air conditioner in hallway and front desk

Partner

4/10

Poor

20 Jun 2026

Katherine

The front desk employees were a tremendous help. Great customer service there. However, the grounds were very poorly kept. There were sticky spots all over the food stained floors in the dining area. The room smelled of old, used cleaning water. The towels and bedding matched the same terrible smell. The mattress was very old and had little to no support. Do not recommend at all.

Partner

2/10

Poor

20 Jun 2026

Shana

Don’t arrive late. My airplane came in at 11:30. They’ll give your room away and not refund you even if you tell them you’re going to be late and they reply OK until 2am. No room. Card charged. No refund. We arrived minutes after midnight.

Partner

2/10

Poor

18 Jun 2026

Linda

Without warning, our reservation had been canceled!!! We were without a place to stay the night before our flight to Boise, ID.

6/10

Pleasant

18 Jun 2026

Scott

The hotel is right next to two other hotels and you could tell the difference immediately in how they were taken care of. Upon arrival, the smell of marijuana greeted us. We went out to eat and upon return, there were two police vehicles in front of the hotel. The bed was harder than a rock and hurt both of our backs. The only real saving graces were it was pretty inexpensive and had a nice shower.

Partner

6/10

Pleasant

17 Jun 2026

Maciej

Hotel didnt hold my reservation as booked with bed type and released my room to other guest. They say i didnt notify them about my arrival in evening. I tried to notify them but they were not answering phone for few hours and also didnt read the message on chat system as they said front desk didnt have access to these messages. When the finally answered phone at 9 pm they said they only have different type room for me with 2 double beds and not king bed as i booked. On previous visit i also had to wait for longer while for front desk staff member to show up as she was wandering around the property somewhere.

Self

6/10

Pleasant

15 Jun 2026

Joe

: if you reserve a room but have a traffic infraction and late to check-in the give the room you paid for out which isn't fair.

2/10

Poor

15 Jun 2026

Kristi

Pulled into a party of some kind in the parking lot, felt very unsafe. Checked into room and noticed the property was not kept up and was dumpy. I did not feel safe so immediately checked out. Still waiting on my refund!

Family_with_children

2/10

Poor

15 Jun 2026

Dominic

Bad

4/10

Poor

15 Jun 2026

Pamela

There was no ice for patrons and the staff just implied too bad. Asked for a wake up call. Did not receive it.

Self

8/10

Excellent

14 Jun 2026

William Nels

Clean, safe place close to the Airport and dining options.

Partner

4/10

Poor

08 Jun 2026

Richard

No shampoo conditioner or liquid soap. Dispensers there all 3 empty and 1 bar soap on sink was only item. No time to call front desk ask needed to catch flight.

Self

2/10

Poor

06 Jun 2026

Andrea

Shuttle picked me up at the airport. After a few minutes , the driver finally got out of the van to put my bag in. Once we got to the hotel , he just walked off bag was still in the van , so I opened the van and got my bag out. The driver was the same person at the front desk.Checking people in , I was the only one there. I receive my key to my room. To my surprise when I got off the elevator I thought I was on the wrong floor because it was furniture everywhere and in the hallway. Floors didn't look like they had been vacuumed. Rooms are small and very dated. I went to use the restroom and the toilet seat was not attached at all. I went to the desk to ask for a new room , and I was told \"No, we can't do that\" no further explanation just \"No\". There was new attempt to try to make the experience right or to see if they could even fix the toilet.

Self

2/10

Poor

02 Jun 2026

Parker

So bad that my wife and I had to eat the $100+ and go across the street to the Marriott. As soon as we entered the lobby we were smacked in the face with the smell of nicotine/weed. “Alright” we said. “ Certainly our room won’t smell like this.”…oh how wrong we were. The room was WORSE. We immediately started getting headaches and lightheaded upon entering. We inspected the room a little and wow I thought hotels were only this gross in movies. The walls were covered in goodness knows what bodily excretions. The shower had what I can only assume was black mold. But you know what? We could have ignored ALL of that…if it wasn’t for the absolute nauseating smell of marijuana permeating every square centimeter of the room. We immediately went back down to the lobby and told the receptionist we would like to cancel and get a refund. Since I booked it through Expedia, she could not refund me herself, so hopefully Expedia will do the right thing. I have NO idea how this “hotel” has 3.8 stars, I’m truly stunned. I can put up with quite a lot, but this place was just too nasty for me.

Partner

10/10

Exceptional

02 Jun 2026

Lauren

The building smelled sooo good. Like yummy Indian cuisine.

Self

2/10

Poor

31 May 2026

Lydia

First room we got smelled like someone had just smoked a pack of cigarettes in it and had to ask for another one. Next room was not clean, there were things on the floor that clearly indicated it had not been cleaned very well. The walls had missing plaster and different scuffs/divets in them. The back door of the building was propped open for anyone to get in, no key card required. There were men outside of the hotel by the exit drinking beers until very late at night, I was nervous to walk past them or have them know which room or which car I was coming from based on the looks I got from them. Overall not a great experience and felt uneasy during my entire stay.

Pet

4/10

Poor

28 May 2026

Michelle

The bed was broken, and you could feel the coil springs through it, the toilet wouldn't flush properly, the air conditioning unit wouldn't even turn on, completely dead, and, The wastebasket in the bathroom was full with the previous guests trash!!
I tried to tell the front desk about it in the morning, and she just seemed to not really care, although she did say \"sorry\".
I have stayed in lower priced accommodations and so I didn't have high expectations, but that was too many things wrong, plus noisy all through the night.
The one good thing was the shuttle to the airport was quick, although we did not leave from the hotel for more than 10 minutes after the time we were supposed to, but it is very close to the airport so we made it there safely and quickly.
I would've liked a refund or credit but there wasn't anyone at the front desk the times I went down.

Family

2/10

Poor

27 May 2026

Bettie

There was mold in the bathroom and mold in the ceiling of the room, when we checked out and told the gentleman at the front desk, he was like OK. The bathroom was not in good shape and had multiple cracks around the shower. The beds were very uncomfortable, we would not stay there again.

Friends

2/10

Poor

27 May 2026

Cody

This hotel is in pretty bad shape. The room was in poor condition, the ac barely worked and parking is not well lit. We arrived and they had given away our room, even though they are right next to the airport and had our flight information from when we booked. After we were given a different room that only had 1 bed, when we went to our rooms there were beer bottles all over the outside patio area, in the staircase, and in the hallway where our room was located. We HIGHLY recommend people stay elsewhere, this was the worst hotel/motel experience we've ever had and we travel all the time.

Family_with_children

2/10

Poor

25 May 2026

Zachary

Good folks but I showed up at the facility and there was no room available.

Self

2/10

Poor

25 May 2026

Rich

The room was disgustingly poorly maintained. I would never go back. I only stayed because I was traveling alone. If I was with my wife and family I would have found another place to stay.
My whole floor smelled like marijuana.

Self

10/10

Exceptional

24 May 2026

Jodie

Staff was amazing!

6/10

Pleasant

23 May 2026

Lynn

Parking was fine.

Partner

2/10

Poor

19 May 2026

Monica

Room was bought and paid for. Uber dropped me in front at 1:30 Amafter an exhausting late flight. Even from the outside, it was clear I could not stay there as a woman traveling alone. There was a trove of creeps partying in the parking lot, place was terribly run down. I walked next door and paid AGAIN for a clean, safe Marriott.

Self

4/10

Poor

19 May 2026

Kadyn

The entire place is in need of a deep cleaning. Rooms are adequate for a nights sleep but I would not want to hang about for long. Breakfast was ok but there were ants in the breakfast area. For a nonsmoking hotel the place smelled very strongly of cigarette and marijuana. Clear communication with the staff was difficult as English was not spoken well by any of the staff. Halls were dirty , trash littered the property both in and outside. It seemed that nobody cared to clean up. I would not choose to stay here again.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Pamela

The airport shuttle arrived on time and was easy to find. As a single female. I really appreciate that they were able to pick me up after midnight when other hotel shuttles had stopped operating.

Self

2/10

Poor

19 May 2026

James

To start off, the staff were super nice. Other than that and the water being hot, I can’t say anything good.
If you plan on keeping it cheap, go to one of the places nearby because you’re paying for less at this location. Otherwise, spend the extra money for the SpringHill next door.

This location is a prime example of an owner cutting costs and not meeting their brand standard with high prices.

As you enter the hotel you’ll be greeted by the hot and Musty air blown in your face by a non cooled lobby. Thankfully that musty air gets covered up by the faint hint of cigarette smoke that gets worse and eventually switches to weed. Nice staff will greet you at the desk, but probably not the door because of what seems to be a bunch of randoms coming in and out who may or may not be staying there or up the stress under a tree. After checking in, you’ll make your way up the hallway where the faint smell of cigarette smoke gets thicker as it the heated hallway gets continues to get hotter. Step in the elevator, watch your step so your feet don’t stick. For the cost off all the extra amenities you’d get with a Best Western Plus, you’ll receive broken or hardly working versions of them. Mini fridge that will make your food go bad. Half working microwave. 7 inch spring mattress that will have you questioning if the floor is better. It’s not but the chair is. Slept on the chair after an hour in the bed. Trash in shower from previous person. Hair on walls. Rust and mold around shower.

Self

2/10

Poor

17 May 2026

Nancy

My stay here was horrible! Bathroom tile was filthy, room smelled bad, When we got off the elevator there was large pieces of furniture stacked outside the elevator yet there was no signs stating “forgive our mess” our hall was party central yelling and hollering down the hallway through out the night. We called the front desk several times after 10 pm with no changes. Once we couldn’t take it anymore around midnight my niece yelled down the hallway to shut up did the noise die down. It was ridiculous.

Family

4/10

Poor

11 May 2026

Katie

The room was clean, but the hotel itself is older. The \"kitchen\" area is absolutely disgusting, so breakfast wasn't an option. The other main problem was the smell. The entire hotel from entry smelled of cigarette and marijuana smoke. I had to launder my bags even after the stay because the smell was lingering. The shuttle to the airport was nice, except when i arrived at the airport I waited 45 minutes and called 3 times to get the shuttle. Fortunately i was only at the hotel long enough to sleep both nights, but it wasn't a great experience.

Self

6/10

Pleasant

10 May 2026

Hari

Not well maintained cheap hotel

Self

6/10

Pleasant

10 May 2026

Lloyd

Property was somewhat dated but listed as \"Budget\" so no surprise. Staff was friendly and rooms were clean

Self

10/10

Exceptional

10 May 2026

Diane

Room was spotless, the staff was exceptional, parking was not a concern as we did not rent a car, airport shuttle was very convenient and timely.

Partner

10/10

Exceptional

08 May 2026

Ronald

I loved it

6/10

Pleasant

07 May 2026

Gail

Yes. That was fine.

6/10

Pleasant

04 May 2026

Karen

Shuttle to airport was on time at 4am. Very loud music and partying in parking lot outside my window on a Tuesday night. Didnt stop until after 10pm.

Self

2/10

Poor

03 May 2026

Jonathan

Loud people next to us all throught the night. No shampoo or soap in the shower. We ended up leaving in the middle of the night

Family_with_children

2/10

Poor

02 May 2026

Annette

Arrived late, gave our room away even when we called earlier to confirm late arrival so received one double for 2 and a broken down rollaway. Running toilet took 4-5 x’s to flush.Took 2nd day to get fixed. Late loud party outside our window till midnight, asked front desk who couldn’t hear it to stop, after 2nd request, I called the police to take care of. Coffee bar in breakfast room had sugar ants on counter. Hard beds and rusted door hinges, doors splintered around bottom, mold and grime throughout room. No Kleenex furnished. Forfeited last night and moved to another hotel.Would NOT recommend this hotel to anyone.

Friends_and_family Friends

8/10

Excellent

01 May 2026

Lisa

Airport shuttle was great , on time at 4am, courteous, helpful

Family

6/10

Pleasant

30 Apr 2026

Kim

The room was clean and serviceable, but no dressers for our clothes. Housekeeping was non existent for the 4 nights we were there. Breakfast was decent. Plumbing maintenance was lacking, as the shower hose leaked profusely. So all in all... a clean, quiet, affordable place to stay, but nothing to write home about.

Friends_and_family Family

4/10

Poor

29 Apr 2026

Kevin

Parking was easy. We didn't need the airport shuttle.

Partner

4/10

Poor

28 Apr 2026

Ricky

Dirty place with people congregating and partying in the parking lot. I would never bring my family here.

Family

4/10

Poor

25 Apr 2026

LIQIANG

Arrived at 11pm and Stayed one night. Booked two bedroom and got one bedroom. Run out of bath soap and shampoo.

6/10

Pleasant

23 Apr 2026

Gregory

Nice proximity to airport and providing shuttle to airport a plus.

Family

2/10

Poor

21 Apr 2026

dale

The hotel was old and dirty, with dirty carpet, smelly rooms and and unclean breakfast space. The Shuttle ride was late and the vehicle smelled. Check in was slow/unorganized.

Family

2/10

Poor

20 Apr 2026

Patricia

Do not stay here. There is something nefarious going on in this hotel. There are parties of gang-bangers in the parking lot at night, and even though staff told me they would call the Sheriff, it was hours later. Afterwards I heard one of the men, who was extremely drunk, telling the hotel staff that he could get them girls, any kind he wanted. There seem to be people living there like it's a half-way house. It wouldn't be a deal-breaker except for when they start yelling in the hall-way. I did not feel safe here. I feel sorry for the staff and owners, I think they really can't stop it from happening.

Self

4/10

Poor

20 Apr 2026

Brian

overcrowded and loud music early in the morning in parking lot.
In the 2 night stay , the toilet was backed up even after the maintenance came in the first night. Our key card to get in the room worked the first night but not the second night/
We had no remote in the room for the TV as well

Family

2/10

Poor

20 Apr 2026

Katherine

This looks nothing like the pictures. Rooms were filthy, and the room assigned specifically had roaches. The whole place smelled like “m” despite being “smoke free”. No one was there to check in and you had to call a random number in order for the worker to check in. Did not even stay for my booking because of how poor it was and how unsafe I felt. People were walking around with weapons. DO NOT STAY HERE!!

Self

4/10

Poor

19 Apr 2026

Ralonna

I usually don’t write bad reviews but our stay was not very good. It was nice that it was so close to the airport, but it took them a long, long time to come and get us from the airport to take us to the motel. Finally, we got a ride with another shuttle that said he saw us sitting there for so long!!!!!! During the night about 1:30 in the morning, people were banging on our door and trying to get in and hollering and making a lot of noise. I called the front desk and they just said oh we’re sorry. We had to get up at 3 o’clock to catch the shuttle back to the airport so we didn’t get much sleep at all.

Partner

2/10

Poor

19 Apr 2026

HARVEY

There was nothing that I or any decent person would like. Filthy hallways, elevator, and parking lot. People in the parking lot all day and night drinking and play loud music. Broken fixtures I. The bathrooms. Roaches on the bathroom floor. Furniture in the hall and blocking the elevator space. Stayed 4 days (I’m sure won’t get my $50 gift card promotion). I had to force the staff to clean the room for me and it was only cleaned late evening after I threatened to leave. What a horrible hotel. I have stayed at many Best Western hotels and the stay was very nice. I do t know what happened but I won’t choose Best Western again. Especially in Richmond Va. just a horrible stay. A complete disaster. I took pictures and I would be glad to send them to you. I always give credit when it’s due. But this experience deserves exposing. Very, very, very bad.

Self

6/10

Pleasant

16 Apr 2026

Wilfred

Breakfast was wanting

2/10

Poor

15 Apr 2026

Mcleodd

Disgusting and unclean. Room smelled. Left after 2 hours and went elsewhere.

Self

6/10

Pleasant

14 Apr 2026

Christie

Staff was great at check in and check out. The bed was comfortable but the shower had some mold and the shower amenity pumps were empty. It was definitely a $100 room.

Partner

6/10

Pleasant

13 Apr 2026

Gerald G.

Breakfast menu fresh

Family_with_children

10/10

Exceptional

13 Apr 2026

Jeramy

It was easy to find the shuttle and easy to let them know i was there. They were clean rooms.

Self

6/10

Pleasant

13 Apr 2026

Laura

Disappointed in this Best Western location. Clearly understaffed, causing waits to check in at the unmanned front desk and probably some cleanliness issues in the rooms - ours had a weird liquidy stain on one wall that was pretty off putting and made me question how well the rest of the room was cleaned. The airport shuttle driver was a highlight, very nice and helpful!

10/10

Exceptional

12 Apr 2026

Irene

Parking lot is well lit which i appreciated coming in 10:30pm and leaving 6am. Lots of noise in the hall around midnight woke me. Overall, it worked.

Self

10/10

Exceptional

12 Apr 2026

Shaun

Rooms nice and clean good place to stay

Family

4/10

Poor

12 Apr 2026

Margaret

Airport shuttle very good
Bldg needs update
Sheets clean
Bathroom needs amenities such as Kleenex

2/10

Poor

10 Apr 2026

Amy

Just me & my son. When we arrived they did not have the room we reserved. The front desk person asked if I was ok with us having separate rooms I said “No! I’m not putting my 15 year old son in a room by himself!”. Hotel smelled in manners & hallways. Side doors: outer door was not shutting properly & “arm” of inside door was broken. Floors looked like had not been mopped in a while.

Our room: 2 double beds lined with large cardboard strips b/c the bed frames had just been stained. Beds were like sleeping on grandma’s old thin mattresses with plywood underneath. Bathroom was clean, but shower was not sealed so water got all over the floor.

Come to find out, that room was “under construction”….maintenance person showed up and said “oh, I didn’t realize someone was staying in here. I was coming to do maintenance.”

After a horrible night’s sleep, we left as quickly as we could

Friends_and_family Family

2/10

Poor

08 Apr 2026

Cindy

Hotel had terrible smell on floor 2. Tv didn’t work. Telephone did not work. Several outlets did not work. They tried to fix TV but could not!

Friends

10/10

Exceptional

06 Apr 2026

Sonia

Very accommodating

Partner

2/10

Poor

05 Apr 2026

Adam

Dilapidated property. Ceiling had several black spots, probable mold. Entire property felt in disrepair. Room smelled like it was a smoking room years ago.

Woke up startled from a dead sleep at 1AM when someone came in my room, turned on the light, then quickly apologized and left. I have no idea if it was staff or another guest?

Bottom line: It was $50 cheaper than the next hotel with airport shuttle, but not worth the savings imo.

Self

2/10

Poor

04 Apr 2026

Jada

Awful.

Pet

10/10

Exceptional

04 Apr 2026

Viria

I was really impressed with the quality at this hotel. Rooms were clean, breakfast was great and free, shuttle to the airport for free and conveniently located to restaurants and shops. I highly recommend it if you are in this area.

Self

4/10

Poor

03 Apr 2026

Robert

Rooms were very damaged. Quality of food at breakfast was pretty poor. And the overall hotel didn't feel clean

Family_with_children

2/10

Poor

02 Apr 2026

Esmeralda

Nothing like the photos, my room was old and dirty.

Family_with_children

6/10

Pleasant

01 Apr 2026

James

Hotel was old and needs refurbishing. Room was clean. Airport shuttle was fine. Would probably look for a better place next time.

Partner

10/10

Exceptional

31 Mar 2026

Jerome

Easy parking and access to the hotel. Recommend encouraging the staff to say a simple hello or good morning. It would reflect well on customer service.

It is apparent that the hotel is under new management or there is a new general manager who has a focus on customer service.

Self

6/10

Pleasant

30 Mar 2026

Adam

Parking was easy.

2/10

Poor

29 Mar 2026

Holly

Even though the rooms say smoke-free, they are not. Our room smelled like smoke, and they had no other rooms to move me. The walls and ceiling are yellow ..prob from the smoke. The bathroom was not the best. There was no staff to refill items at breakfast. This hotel needs to be painted or renovated.

Friends

4/10

Poor

29 Mar 2026

Amy

The hotel is in a good location, however, the hotel is in poor condition and dirty. Our room had pealing paint on the ceiling, the tile in the bathroom was coming off the wall. The bathroom sink would not drain unless you manually pulled the plunger up. The toilet wouldn’t always flush. The bathtub would not hold water. The ice machine and washing machine in the hallway were dirty. We were very disappointed in the condition of the property.

Partner

8/10

Excellent

28 Mar 2026

Roy

Rooms were clean but nothing special. Breakfast was just ok.

10/10

Exceptional

26 Mar 2026

Angela

Great!

Partner

2/10

Poor

23 Mar 2026

Thomas

Booked a king size room on arrival . I was told they were not available so I had to get two double beds. The property is very outdated. People were drinking and partying in the parking lot and the elevator was broken on the first day would not recommend.

Partner

2/10

Poor

22 Mar 2026

DANIEL

2 trips to the counter with keys that didn't work, followed by them giving my room to someone else who walked in at midnight. Half an hour later the manager knocked on the door and asked me to move into an identical room across the hall. At 2 AM.

Worst hotel I've ever stayed at.

Business

4/10

Poor

22 Mar 2026

Michele

The pictures don’t match the reality of hotel. Needs to be updated. Stench of smoke in the hallways. Good location for airport and the shuttle ran on time.

Partner

6/10

Pleasant

17 Mar 2026

Mary Martha

The facility is definitely in need of maintenance and repair, but our room was clean, met our needs, and was a good price. Unfortunately, there were no regular coffee pods for the Keurig-type coffee maker in the room, and downstairs only “Bold” coffee was available (I prefer a lighter roast). Front desk staff seemed overworked and failed to provide some asked for assistance.

Family

10/10

Exceptional

17 Mar 2026

Anthony

Nice and clean

Business

2/10

Poor

15 Mar 2026

Gabrielle Desiree

Need to update everything

Self

8/10

Excellent

13 Mar 2026

Valerie

They need to change the carpet and get more luggage carriers the ones they have is very dirty and barely standing. But over it did it was supposed to do for me.

Partner

4/10

Poor

06 Mar 2026

Barry G

The room was reasonably clean and the paint was reasonably fresh. The furnishings bordered on shabby. The HVAC was noisy but effective. The shower had a weak, poor spray.

Friends_and_family Family

2/10

Poor

04 Mar 2026

George

The coffee maker was broken, the shower head fell apart, there was no soap in the dispenser, no facial tissues in the dispenser, was charged $10/day parking when the advertised rate was $5/day or $15/week, one elevator was inoperable (and has been inoperable for weeks). I will never stay there again.

Self

4/10

Poor

02 Mar 2026

Aubrey

outdated rooms and noisy

Business

10/10

Exceptional

28 Feb 2026

Milly

Because of the blizzard in the north east, our original flight was cancelled. This flight to Richmond was the earliest flight we could find after the storm. The flight landed at midnight. So we couldn’t get the hotel transportation. It stops at midnight. We were exhausted. Navid at the front desk was so nice and check in was so easy. Our connecting flight was early next day would have to check out by 6am. Navid said breakfast usually is 6:30am but he would let the staff know to open breakfast earlier and have transportation to airport by 6am. The room was clean. It had a fridge and microwave. Honestly, the room was better than the fancy hotel we stayed in Miami for double the price.
The next morning, a very nice lady named Callie, had already prepared omelettes, potatoes, coffee, etc. She woke up at 3:30am to start cooking. Because no one was at the front desk, she also helped some people to check in. She told the guests to enjoy breakfast while checking them in. She was a one woman band holding the fort. Then she notified us that our van driver was here. It turns out it was Navid! The front desk from the night before. He said the driver didn’t show up to work. So he drove us to the airport. But both Navid and Callie showed great customer service! I’d stay here again.

Partner

2/10

Poor

27 Feb 2026

Micah

Airport shuttle never showed up and I had to pay for an uber. Almost missed my flight.

2/10

Poor

26 Feb 2026

Ahmed

no body wash, no shampoo, no regular coffee

8/10

Excellent

23 Feb 2026

ryan

Had a good stay, beds could be much better

Family_with_children

10/10

Exceptional

16 Feb 2026

Hanko

The quality is appropriate for the price. It was acceptable and I thank them for their hospitality.

Business_and_leisure Self

10/10

Exceptional

15 Feb 2026

Shenae

Nice, Affordable, and the front desk person was nice and very helpful

4/10

Poor

15 Feb 2026

Dan

Everything was dirty. There was spluge on the remote. The linens smelled like smoke. Actually the whole place smelled like cigarettes. The walls have no insulation. I could here every word from the neighbors needless to say I didnt sleep. But they did shuttle me to the airport at 4a.m. so thats a plus. Sorry but probobly wont come back

Business_and_leisure Self