Name: Woodspring Suites Richmond Airport
Address: 4615 Williamsburg Rd, Richmond, US

10/10

Exceptional

29 Jul 2026

James

Everything was good

4/10

Poor

24 Jul 2026

Timothy

The place was like an old folks home.

8/10

Excellent

23 Jul 2026

Diane

The hotel and rooms are very clean with a complete kitchen, stove, microwave and a full size refrigerator. I have no complaints on the room, it was just what I needed for one night.

The person at the front desk provided me with all I needed, but she just was not friendly. Just did as require, nothing above that.

2/10

Poor

20 Jul 2026

Robert

Sorry to say, but I wouldn't recommend anyone to stay here. My room was booked for 21 days. Here are the rules for long term guess: room service every 14 days, take your trash to the dumpster, if you need fresh linen have to go to the front desk. Some of the staff was rude everyday. Most of the linen is stained. The are two burners in the room but you have to either bring your own pans/pots or buy theirs for $30. No iron or ironing board in the rooms. The hotel has ONE set for the entire hotel you can borrow.also no telephone

Partner

6/10

Pleasant

06 Jul 2026

Natalie

I actually love this spot for the most part. However, the space is shared. And guess which some appear to be permanent residents. I noted this from faces from one stay to the next. It appears some guests weren't happy with things going on in general. Because I overheard teo parties talking openly about residents. Which is true people smoking is one thing.However loitering in front makes the establishment appear tacky and ghetto. It gives cheap prices nice amenities people can easily stay. I would deter this because it can have a negative impact on the business Now the bedding was very uncomfortable by comparison to how long this facility opened. The mattress is soft and worn. I jokingly told the front desk i literally cleaned my own room. There was spilled liquid in the fridge. The top of the fridge was missed several times to clean. And the floor had food on it. The high point the staff they are Wonderful! The guy who bought the cleaner to the room was pleasant. He allowed me to address my housekeeping issues which I wanted to do. Again this spot is a a nice establishment but charhing a little more will deter the motel appearance with a great STAFF!!
.

Self

8/10

Excellent

04 Jul 2026

Damara

Whenever I have stayed here it has been very nice

Partner

8/10

Excellent

02 Jul 2026

Christina

It's a very nice & clean hotel & the staff members are very pleasant & helpful

Partner

2/10

Poor

26 Jun 2026

April

Filthy.

Friends

8/10

Excellent

24 Jun 2026

Jason

Everything was nice and looked brand new

Partner

6/10

Pleasant

23 Jun 2026

Phabyan

The hall way had a real weird smell to it

Friends_and_family Family

4/10

Poor

21 Jun 2026

pierre

I didn’t like that the room wasn’t cleaned well and for it to have a high rating I was highly disappointed

Self

6/10

Pleasant

15 Jun 2026

Courtney

The staff at the front desk were nice and helpful. Housekeepers not so much. Elevator was down, side door of building left open all day and night, unsafe. Hallways smelled like cigarettes, no pool no breakfast. One of our wash clothes had a stain. The pull out bed in the room had crumbs and what looked like party decor underneath so clearly those aren’t being cleaned properly. Overall ok hotel however would not stay there again.

Family_with_children

8/10

Excellent

14 Jun 2026

Antonio

Elevator out of order…So you have to use the stairs (4 floors) w/ NO AIR @ all…

Family

10/10

Exceptional

04 Jun 2026

Renita

Last night I was very disappointed with the staff at woodspring. I am giving them a 1 a bad review.

Self

2/10

Poor

04 Jun 2026

Tamara

Avoid this hotel. The 12 or so hours I spent here were too much.
You walk into a lobby area reeking of weed and cigarette smoke. The smells will follow you to your room where you will also add mildew and some other unidentifiable stale odors to the list. Despite having empty cabinets and a fridge, you wont have toiletries and your mattress will seem to attack your back all night rather than encouraging rest and recovery. You will also hear all the conversations and other nighttime activities of your neighbors because the walls might as well be symbolic.
Oh, but if you leave them a nice review you get a bag of free chips, so there is that. I guess whether or not you take them depends on just how desperate for hope you feel at that point

Partner

4/10

Poor

31 May 2026

Daisy

The hotel provides housing for displaced people accordingto staff, lamp in room was broken, smells like smoke and was extremely noisy. The staff was pleasant.

Friends_and_family Family

8/10

Excellent

30 May 2026

Terence

The room was very nice, the beds were comfortable. The problems were the TV did not work and they were not able to fix. One total appeared to the stained. It was probably clean but should not have been placed in the room by cleaning staff.

Friends_and_family Family

2/10

Poor

29 May 2026

Lakisha

I’m actually going to an attorney. This property manager violated all kind of laws. My main complaint was the elevator was broken for EIGHT days. When checked into hotel requires ALL persons show ID if staying. They made a COPY of my Drivers License and his DISABLE MILITARY VETERAN IDENTIFICATION. I can understand possibly two nights but 8 days unacceptable. Guest stayed in the room 3 DAYS because he could NOT WALK up/ down three floors EVERY TIME we leave the room. This property is more like an apartment building people so many local residents live in there. I recommend this property manager gets the education she needs in regards to ADA Accommodations. Needless to stay we had to change hotels.

Partner

8/10

Excellent

25 May 2026

Jennifer

Pros: Room looked recently remodeled and the AC was really cold. Liked the kitchenette and extra shelving for storage.
Cons: Hotel charges $3 above booking price for \"linens\". Then had to take the linens back downstairs because they left all bath mats and no bath towels. Also they do not provide hand towels and all towels are extremely thin. Bed linens are extremely thin also.

Family

8/10

Excellent

24 May 2026

Maria

Clean rooms bathroom sink faucet was not properly installed. I can pull it out. Friendly staff

Friends_and_family Family

10/10

Exceptional

20 May 2026

Renita

I loved my stay, everything was nice &; clean

4/10

Poor

05 May 2026

alfonzia

There were no pots or pans, top cover reaked with under arm smell, ton of pubic hair in bathroom, also reaked of pot.
No one obeyed the no smoking signs not, even hotel staff. Wasn't a good experience

Friends_and_family Family

10/10

Exceptional

04 May 2026

James

My overall stay here was excellent. My room was clean, nothing dirty. No hairs left behind the frigerator was clean. The microwave was clean and the little countertop, where you can cook one that was clean, everything was nice. The staff was nice and friendly.
Would I stay here again?Absolutely.My rating for this is a ten out of ten

Partner

2/10

Poor

04 May 2026

Damien

The worst… Booked via Expedia, input the wrong card information.

Literally called hotel within 5 minutes of noticing my mistake, and asked could they update my card information.

They told me, they couldn’t, and I had to call Expedia.

Called Expedia, same song and dance. I told them to cancel the reservation at this point because that’s ridiculous I can’t edit a reservation within 10 minutes of booking it.

I can understand days, not 10 minutes.

Hotel charged me for a week, and I requested a cancellation and I never stayed at the hotel.

Still fighting for a refund, because that’s not how you treat people.

Will never stay at this location, they’re on the same level as a common thief.

10/10

Exceptional

02 May 2026

Brittani

The room was clean and the staff was nice

10/10

Exceptional

02 May 2026

Brittani

It was great. The staff was wonderful.

8/10

Excellent

22 Apr 2026

shawn

The room was clean and everything was in place. Really no issues at all.

Self

10/10

Exceptional

15 Apr 2026

Morea

clean room, chill staff, wifi didn't allow many devices though

Business

8/10

Excellent

06 Apr 2026

Urraida

First place I’ve stayed with no iron or blow dryer. Property actually looks like the pictures…too many fiends hanging around though…i actually enjoyed my stay other than constantly checking on my vehicle and the nightly “incidental” fees that get charged to your card…I’d rather pay the deposit and have money refunded in whole than to have to pay a fee even if nothing occurs

Self

10/10

Exceptional

04 Apr 2026

Jennifer

My son’s football team stayed here last year for over a week, when we walked in today they remembered our football team! They even went as far as trying to get us back in that same room to bring back memories as well as new one with our new team! I highly recommend this establishment…

Business Family

10/10

Exceptional

04 Apr 2026

Tom

all was good

Partner

2/10

Poor

30 Mar 2026

Sherrod

Stuff was rude and very dismissive

2/10

Poor

29 Mar 2026

Martrial

The room bathroom light was broke, the bathroom tub was broke

Partner

6/10

Pleasant

28 Mar 2026

Patricia

Yes

Self

10/10

Exceptional

26 Mar 2026

Ted

Although the staff was super friendly and helpful, the room had issues that were never resolved and the kitchen was not equipped with anything except a sink!
I would be hard pressed to return for another vidit

Self

2/10

Poor

19 Mar 2026

Robin

Absolutely the most disgusting place I’ve ever been to. It was so dirty and unsafe I left and went somewhere else. And they won’t issues a refund. 0 stars.

Friends

10/10

Exceptional

16 Mar 2026

Antonio

I appreciate the staff and the ability to help keep the property clean and safe

Partner

4/10

Poor

14 Mar 2026

Stacy

For the most part, the hotel was what I expected but there were some things that made my stay less than great.

One issue was a woman was screaming at someone at the top of her lungs in a room a few doors down from me. When I went to report that, nobody was available at the desk.

The next was I kept thinking that I was smelling cigarette smoke. I thought it was due to people smoking outside, or someone smoking in a nearby room, but I learned it was the bedding when I got home and smelled cigarette smoke in my nightclothes.

Finally, I was awaken by a fire alarm on my final morning. That was incredibly disappointing (and super loud), but thankfully it wasn't due to a fire. Perhaps it was because someone pulled the alarm or was smoking in another room.

With all that said, I didn't have many interactions with the staff or see the amenities, so I can't speak to them, but staying there was definitely... interesting.

Self

10/10

Exceptional

12 Mar 2026

Richard

Easy checkin checkout, everything with the room was as advertised, polite staff. Lost my watch and they were able to find it and offered to ship it to me afterwards. grateful for them

2/10

Poor

26 Feb 2026

Lateefah

Hair in the tub and in the sink. The cabinet or microwave wasn’t cleaned. The bed sheets had to be changed. The noise level was horrible all the way until 5 am.

2/10

Poor

26 Feb 2026

Desiree

No hot water that night or next morning I wasn’t able to switch to another room I booked online through Expedia paid 109.34 for a room that was $79 which was crazier after calling for 2 weeks I finally received what they called a refund for $20 definitely will not be booking there again

Partner

10/10

Exceptional

24 Feb 2026

lacey

Great staff

Friends

8/10

Excellent

17 Feb 2026

Alison

It was! It was brand new!

Family

10/10

Exceptional

12 Feb 2026

dion

Great

2/10

Poor

08 Feb 2026

Mark

Staff was very nice. Thanks. Room 333 had no hot water on Saturday morning. Inexcusable. Saturday I was told about the problem because I was asked. This problem should never have been allowed to affect the guests.

Leisure Self

6/10

Pleasant

16 Jan 2026

Ken SR.

Room was great but they don't have breakfast.

Friends_and_family Family

2/10

Poor

15 Jan 2026

Lawren

Hair on both comforters. Unsanitary. Had to leave and get another room.

Business Family

10/10

Exceptional

03 Jan 2026

Kellie

Everything was immaculate!

Business_and_leisure Family_with_children

6/10

Pleasant

03 Jan 2026

nakeitra

Too loud in customers arguing out in the front and Employee ## knew the customers so she allowed it

Leisure Partner

6/10

Pleasant

01 Jan 2026

Bianca

Clean room, beds uncomfortable

Business

10/10

Exceptional

24 Dec 2025

LaLinda

Stayed overnight. The room was clean as well as the bed. I slept comfortably.

10/10

Exceptional

09 Dec 2025

Willie

Yes

2/10

Poor

05 Dec 2025

Vera

Very loud, and not too clean

Leisure Family

6/10

Pleasant

30 Nov 2025

Sathyanarayanan

Room was good and staffs were nice. However i noticed that some basic amenties IMO was missing. Hair Dryer was not present. We booked the room for 4 but only 2 towels were given. we had to call and go to the front desk to collect it. No coffee mugs/kettle were present which in these days is a default in everyroom. I didnt think i would have to check for these basic amenities while booking the room

8/10

Excellent

24 Nov 2025

Margarita

Had a great time and i was very comfortable

Business_and_leisure Family_with_children

8/10

Excellent

14 Nov 2025

David

It was a good place for a quick overnight. I didn't make use of most of the facilities, but the fridge was large and everything was very clean. The thin walls don't keep sound out from your neighbors, not a problem for me, but if you are a light sleeper, earplugs would be a good investment.

Business Self

10/10

Exceptional

08 Nov 2025

Deborah

Yes everything was goid

2/10

Poor

07 Nov 2025

Kyle

Place is disgusting.

2/10

Poor

29 Oct 2025

Jailynn

I called early before booking and spoke to Assad. I asked about the address and let him know I would be coming now for early check in, he said that is fine and “see you soon”. Upon arriving they switched up and said they have no rooms available for early check in. I told them I was JUST on the phone and was told to come now. They then refused a refund and kept saying it’s a strict policy, even though they’re the ones who told me to come. Upon simply asking for a refund they laughed in me and my boyfriend’s face (who is a hardworking police officer), and hung up in our face. I’ve already taken this to corporate but this was the worst experience ever. He told me to come and then had nothing for me, I would’ve NEVER booked if he did not say I could come early. Terrible, disrespectful, unprofessional staff. Beautiful hotel with shotty workers. Needs to be looked into and I’m already on it.

Partner

10/10

Exceptional

27 Oct 2025

Deborah

Every thing was great

Business Family

10/10

Exceptional

24 Oct 2025

Deborah

Yes it did all the above very nice and clean

Business Family

8/10

Excellent

10 Oct 2025

Destiny

Had a stove, sink, an a big fridge! the rooms were very nice and I liked how you had to use your key card to get on and off the elevators and some rooms

Business Self

2/10

Poor

10 Oct 2025

Antonio

Terrible hotel! Young lady wouldn’t allow me to check in. And now the general manger is giving me the run around about my refund!! Horrible hotel ! Wouldn’t recommend you pet staying there is they had to!!

Business_and_leisure Self

8/10

Excellent

07 Oct 2025

Shenequa

Locked up ans clean

8/10

Excellent

06 Oct 2025

Ashley

Front desk was friendly. Beds were super comfortable, room was clean , I did have a chip on the floor but that's it. Hotel is new . I wish they would give more towels and wash clothes . I had to ask twice and still did not receive more . Alot of people are staying here long term which causes a lot of people to stand outside which was my only concern .

Self

10/10

Exceptional

29 Sep 2025

matthew

Great stay

6/10

Pleasant

28 Sep 2025

janet

Parking was safe

Business_and_leisure Self

10/10

Exceptional

27 Sep 2025

janet

Very nice place to stay

8/10

Excellent

22 Sep 2025

Abu

Clean

6/10

Pleasant

16 Sep 2025

Randall

For a hotel in/near Richmond it's extremely affordable. It's clean, amenities are modest. Being an extended stay hotel makes it different, in that there are many long-term residents more or less making it their home for the time being. Sunday morning at 7 am someone decided to play their radio very loudly which was a bit of a nuisance. For the location and price it's a good deal.

4/10

Poor

05 Sep 2025

Amy

No Coffee on premesis . not in room or on property . Elevator not working and not expected to be fixed in a timely manner .
Staff could not seem to bill my credit card correctly

Business_and_leisure Family

2/10

Poor

01 Sep 2025

Kristyn

Absolutely horrible experience. Disrespectful staff and management. They use profanity towards me and nothing was done. They would speak ill about other clients and guest that were at the hotel as well as myself. I have never been so disgusted by any hotel chain at this particular location. I will not be coming back to any WoodSprings, but mostly will not be returning or recommending this particular location.

6/10

Pleasant

30 Aug 2025

Verified traveler

Hopefully this was an One-Off experience

This is a fairly new hotel and close to my home so I will give it another try whenever I have work done to my place but this visit was not good so hoping it was a one off experience.

Check-in I will leave for another day but first got to the room and it was freezing cold (and I like cold) so tried many times to adjust the thermostat to no avail. Had to finally just turn it off and roll like that. I later noticed that the shower had no shower curtain but it was late so figured I could adjust when I use it. Most of the plug outlets did not work even after hitting the reset buttons. Went to take a shower in the AM and that is when I noticed I only had one towel, a floor cover but no rags. I am like wow there goes my idea of how to keep the floor dry with no shower curtain. I know it is an extended stay but they need those little do not disturb signs to hang on the door knob because housekeeping banged on the door loud like they were the police. If I knew at the time I had no rags I would have hollered back. I will try this hotel again later just to see if I just got the skipped room.

Self

10/10

Exceptional

28 Aug 2025

Heidi

My husband and I enjoyed the accomodations and we will stay again if the situation arises.

Partner

10/10

Exceptional

22 Aug 2025

Sandra

The room was fantastic. It was like a home feeling. Very spacious and loved having full size refrigerator with freezer.
Kroger store right across street to get groceries. Lots of fast food around close to walk too. Will definitely stay there again.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Osuntoyin

Its a great place. I will definitely be here again. I recommend you patronize this place. You won't have any regret you did.

Business_and_leisure Self

10/10

Exceptional

20 Aug 2025

Cameron

Very friendly people, would stay again for sure! Great value felt very safe

10/10

Exceptional

09 Aug 2025

Kadejah

Very nice for my stay.

10/10

Exceptional

07 Aug 2025

Tyler

The hotel was quite affordable, and surprisingly clean with everything in the room in very good condition. The unit was like new, and I felt very comfortable staying at the Woodspring Suites (Richmond Airport) location.

Business Self

8/10

Excellent

27 Jul 2025

Lindsey

Close to the airport, clean, comfortable mattresses.

Business Self

8/10

Excellent

21 Jul 2025

steve

I enjoyed my stay at the property. The front desk associate was very friendly and quick with checking me in. I was on the 4th floor at the end of the hall. The room was spacious and very clean. The bed was comfortable but being that the bed frame was metal and the floors were laminate, any movement in the bed made a sound on the floor. The parking lot is narrow. My only issues I had was on the front door a sign was posted about not smoking within 25 yards of the entrance but there was a guy sitting on a stool smoking a cigar right beside the front door. Also someone was in their car in the parking lot playing really loud music at 10:00.

Leisure Self

10/10

Exceptional

12 Jul 2025

Verified traveler

Great Hotel

Business

8/10

Excellent

11 Jul 2025

Dana

Very nice

Family

2/10

Poor

10 Jul 2025

Laquinne

Room dirty

This room was not clean upon the day. The bathroom was filthy. Notified front desk came and inspected. Said there was nothing she could do because she was not housekeeping about 10 to 20 minutes later she then call back up and offer another room.

Partner

6/10

Pleasant

06 Jul 2025

Kathleen

Not the same hotel that I stayed in May 2025...

No toiletries, missing pillowcases, no dishes/utensils_i.e kitchen kit.

Business

8/10

Excellent

01 Jul 2025

Timothy

Nice Property & Nice People.

Business Self

2/10

Poor

30 Jun 2025

Verified traveler

Horrible place! Don't stay here!

Terrible stay - reserved two queen beds, got there and was given a king bed and a pullout couch for 3 adults. Was told Hotels.com overbooked and they didn't have any other rooms available. Opened the pullout couch and and smelled of urine so bad. Complained to front desk, was told they didn't think anyone was there to come up and clean but would let me know. Never heard back from front desk, ending up sleeping 3 adults in a king bed. Very uncomfortable! Then, toilet clogged several times and was told no one was there to correct so they handed me a plunger. Shower head and toilet paper holder were both broken upon entry. Homeless people sleeping all around outside and inside the lobby. There were about 40 or so people having a party in the parking lot. Would not recommend this property to anyone.

Friends_and_family Family

8/10

Excellent

23 Jun 2025

Patrice

Only gave 4 stars for this stay because of not enough towels and was told none were available. My first stay here was great. Overall the property is nice and I appreciate the security features of passkey entry. I would most likely book again in the future when in town.

Business_and_leisure Self

10/10

Exceptional

23 Jun 2025

Ronald

A goo 7 day stay

Business_and_leisure Self

10/10

Exceptional

17 Jun 2025

Ana

I stayed for one night as I was driving up from Florida to Maine. Very nice, spacious, I think it was awesome for the price it even had a kitchen and the room was pretty big. Would stay again on my way down

Leisure Friends

2/10

Poor

16 Jun 2025

steve

This was a deceptive arrangement. Expedia promises all fees covered, then the dump of a hotel adds on, exhorbantly. Ill never use Expedia again. The hotel was a fangerous dump

Leisure Family

4/10

Poor

12 Jun 2025

Mariah

The hotel its self was nice. Seems like a hangout spot for whomever would like to come. People are out front hanging out DRUNK and loud all night. Tried to workout, there was someone inside braiding hair and listening to music while others were just hanging out on the equipment. I tried to mention it to the front desk but I was told that’s allowed. Very unprofessional, seems like a brand new hotel that’s a reasonable price is going to be ruined due to unprofessionalism and no authority or structure.

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Lucy

People hanging in parking lot as a group at the far end in front of building.

Business_and_leisure Self

10/10

Exceptional

07 Jun 2025

will

The room is very nice. Staff was very friendly. They accommodated me on trying to find vegan restaurants in the neighborhood.

Leisure Partner

10/10

Exceptional

03 Jun 2025

James

My Stay There Was Awesome and Comfortable I will visit this Establishment Again 👍👍

Self

4/10

Poor

03 Jun 2025

Tomeka

Upon arrival there were people hanging out in the parking lot. The front desk person was nit at the desk. Once checked in and headed to the elevator, in the Gym area was a person blowdrying and braiding someone hair. Get to the room there was no remote. Had to go down to the front desk again the front desk person was outside with the ppl hanging around. Got the remote it didnt work had to go back down. Then the hotel dont have not 1 ice machine in the building. Ive seen more workers say they live there then ppl renting the rooms.im not going back there

Business Partner

10/10

Exceptional

29 May 2025

Theresa

Everything was new and in working condition. The hotel is mostly designed for long term stays so there was a full refrigerator and microwave. There was no coffee pot or hair dryer.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Verified traveler

👍👍👍

Renovations was perfect. Spacious, comfortable, clean. Loved the bathroom, great remodel job.

Everything was really great. Staff at the front desk were super helpful and friendly.

A little too much traffic out front of the building, but no panhandling so that was nice.

Would really stay there again. Really nice for an extended stay.

Friends_and_family Friends

10/10

Exceptional

23 May 2025

Wanda

What I didn't like about the property was that me and my husband had to wait for over an hour before we could check in to our room. Also, it needs to be stated that you need to have pots, pans, silverware, and all the things that you have to have to cook and clean with while you are staying there for a weekend. I know that some are long time residents, however, you still have those who are not. I was also told that I might be able to get compensated in some way because of the late check in time.

Leisure

10/10

Exceptional

21 May 2025

Melvin Eugene

The staff was very professional and friendly. The room was clean and very quiet. I would definitely go back.

Business_and_leisure Self