Express Airport Inn

2/10

Poor

04 Jul 2026

Brenda

Very dirty and smelly. Very old bedding including old lumpy pillows and cover. No blanket. Outside area not maintained and just noisey with people walking around outside at 3 am. Licks on door broken.

Self

2/10

Poor

04 Jul 2026

stephanie

Staff was very nice but oh my lord was the place run down. I didn't even want to sit on the toilet. Horrible

Self

4/10

Poor

02 Apr 2026

samara

Not really 😕 good Environment

Partner

10/10

Exceptional

07 Feb 2026

Schkera

Ok

2/10

Poor

29 Sep 2025

michael

this hotel needs a visit from the health department. its absolutely disgusting. mold, filth, extremely unsanitary. we walked into the room, took some pictures, and left. between the astounding amount of old cobwebs on the ceiling, to the mystery stains on the mattress cover, to so much more, we couldnt imagine even trying to sleep there. we'd have rather slept in the car at another location. save yourself from what we saw, and dont get a room here. if i could give this less than one star all around i would.

Leisure Partner

6/10

Pleasant

27 Aug 2025

Michelle

It was a good stay for two nights. Front desk staff was great.

Leisure Self

4/10

Poor

01 Aug 2025

Charles

Did not feel safe, there was about a 1 1/2-2 inch roach in the bathroom that I had to ask him if I could use the toilet!

Business

4/10

Poor

22 Jul 2025

Richard

Needs a lot of repair, mattress good

The hotel looked so beaten down we thought the hotel was closed and abandoned. It appears they suffered from the rain storm since ceiling tiles were on the lobby floor. Two lamps in the room did not function and the floor was sticky; plus the furniture was broken down. Actually, the mattress was fine and the sheets clean. It seemed a place where people a bit more on the down and out had to stay. We would have left except there was a big concert and all the other hotels were filled and it was late. We didn't even shower in the AM--just left quickly.

Partner

6/10

Pleasant

01 Jul 2025

Robert

It is an older property with kind of a musty smell.

2/10

Poor

09 Apr 2025

Lisa D.

This motel is absolutely disgusting. If it werent for checking jn late for an early flight and being across from the airport, i would have walked out. I know, you get what you pay for, all i wanted was a clean bed and hot shower, but this place had neither. The bedding had burn holes, paint peeling off the wall, mildly warm water. Take my advice, spend a little extra $$ for cleanliness.

Business

2/10

Poor

26 Mar 2025

Emily

The room smelled awful and the bed was unmade upon arrival.

8/10

Excellent

19 Mar 2025

Tracie

Great front desk staff. Nice stay. No complaints.

Self

4/10

Poor

27 Jul 2024

ERIC

Dirty non white towels. Paint chips in bathroom.

Leisure Family

2/10

Poor

27 May 2024

michael

Shockingly bad. I’m not that fussy on a quick overnight stay I’m happy for a dated room but clean sheets. This place literally needs a bulldozer and start again.
If I wasn’t so tired and it wasn’t 1am bc of flight delays I would have been out of there

Business Self

2/10

Poor

20 May 2024

Renee

It was filthy. There was a big whole in the wall of the shower. The coffee pot and coffee cups were dirty. The whole place was in disrepair.

Leisure

2/10

Poor

25 Mar 2024

Gary

Ceiling falling in the bathroom

Business_and_leisure Partner

2/10

Poor

05 Nov 2023

N A

Long hike to any ground floor room facing away from the street. Imagine my frustration after finally getting into the room to find the fire alarm beeping every 90 seconds (low batter) Another hike to frtont desk, back to room to collect my things, another hike to another room....with no water to the sink. BTW, thee is no breakfast bar and no coffee in the lobby. And this place$10/night more expensive than a Motel 6 up the street!

Leisure Self

2/10

Poor

23 Aug 2023

Erica

Run far away.

Never again. It was gross. You could smell the mold. The parking lot was sketchy. Glad we were only there to sleep before an early flight.

Partner

2/10

Poor

14 Aug 2023

Brock

The dirtiest place i have ever laid my head. Sheets wete dirty, pillows stained, pillow cases stained, cigarette burns in comforter and sheets, floor dirty, shower curtain full of mold, dirty soap in shower with hair on it, walls, ceiling stained with looks like blood, but I certainly hope not. Shady people sitting outside all hours of the day. Absolutely disgusting and needless to stay i did not sleep real well. Asked Expedia to refund my purchase after checking in and they conveniently responded the evening I was supposed to check out. Highly recommend finding somewhere else to lay your head at night.

Leisure Self

2/10

Poor

31 Jul 2023

Devan

roaches in hotel room

Business Self

10/10

Exceptional

31 Jul 2023

Lawrence

No frills accommodations, friendly staff.

2/10

Poor

15 Jun 2023

Karen

Dirty hotel

It was the dirtiest hotel i have ever stayed in. It looked like they hadnt vacuumed in a month. The pillow case's looked dirty. The room smelled aweful. I would never stay there again.

Business

4/10

Poor

03 Apr 2023

Kenneth

Poor

The rooms were not clean the bedding had not been washed the ceilings were falling down

Friends_and_family Family

2/10

Poor

29 Mar 2023

Ellen

Bates Motel

Seriously ,Do Not stay here. I had no choice because it seemed like the entire city of Richmond was booked. I figured it was one night and my flight was super early. Black mold is still there. Cigarette burns in the comforter is still there. The drywall in the bathroom was rotted af the bottom, clear signs of a leak. Refrigerator was not clean, microwave was not clean. I took apart the bed to check for bedbugs. None was found. Thats probably the only thing i can say was good. But seriously, do not stay here.

Friends_and_family Family

2/10

Poor

14 Nov 2022

Elizabeth

Horrible- Black mold!

The hotel was NOTHING like what was advertised. Rooms were filthy with black mold and there was domestic violence the staff didn’t do anything about. The photos haven’t been updated in decades it looks like. Do NOT stay here it is unsanitary and unsafe. I also have contacted Hotels.com about a refund and was told I’d get a call back and never have.

Friends_and_family Family

2/10

Poor

31 Oct 2022

Verified traveler

DISGUSTING AND NOT WHAT WE SIGNED UP FOR

The room was absolutely disgusting with stains and rust everywhere. I did not feel safe drinking the water from the, tap let alone taking a shower. There were also flies in our room and I found a baby roach when we checked in. I did not feel comfortable sleeping under the disgusting, cigarette burnt covers either. The entire building looked like it was falling apart and had not been cared for in years. We stayed one night and checked out the next morning. This is NOT what the pictures or information on their website describe. Felt like the motel straight out of breaking bad. I wouldn't recommend this place to anyone.

Partner

2/10

Poor

29 Oct 2022

Douglas

Stay some where else.

This place is filthy.

Business

4/10

Poor

25 Oct 2022

Maxwell

Online posted Pictures aren’t accurate

Business_and_leisure Family

2/10

Poor

16 Oct 2022

Richard

Hotel is disgusting with a capital D it should b condemned part of it seems to be condemned already. NASTY NASTY NASTY

Leisure

2/10

Poor

08 Jun 2022

Allen

Express Airport Inn - Problems

The Express Airport in was to be an overnight stay after arriving flying into Richmond and arriving at 11 pm. In our room we found the coffee maker with old coffee grounds and the coffee pot 1/2 full, many cigarette burn holes in the top bedspread, the smell of smoke for what was supposed to be a non-smoking room, the towel rack barely attached to the wall ready to fall to the floor and a musty, moldy smell. The hotel clerk was unwilling to refund our payment so we spent the next 2 hours driving home in the middle of the night. Do not stay at this motel unless you like unpleasant surprises.

Partner

4/10

Poor

31 May 2022

Verified traveler

Old not updated

Old hotel ,pretty clean bathroom have mold and some burn mark on sealing . mattresses extrim old and sage

Friends_and_family Family

4/10

Poor

22 May 2022

Shaun

Close to airport but no shuttle. Lyft was $33 to the airport with a 13 minute wait.
Rooms are dilapidated. They're not dirty, but they feel dirty. Old bedding, hideous 1970s decor, almost everything broken or falling apart.

Self

2/10

Poor

13 May 2022

Teresa

Orbitz should not be listing this place. It has many code violations and we felt unsafe. We slept in our clothes and would not use the shower. Electrical outlets didn’t work. Do not stay here.

Leisure Family

2/10

Poor

01 May 2022

Verified traveler

We pulled up and the place looked like it was from a haunted movie. Went in the front desk people could hardly understand what they were saying. Went to go to room and it was blocked by someone with a grill outdoors. Didn't even go in the room decided to not even stay there went somewhere else. Will not stay there or recommend it to anyone.

Friends_and_family Family

4/10

Poor

14 Mar 2022

Susan

Not worth the cheap price!

The place was inexpensive so we were not expecting a 5 star motel but the sheets were stained and not clean! The place was very old. The toilets didn’t flush well.
I would not go back.

Friends_and_family Family

6/10

Pleasant

22 Feb 2022

Zachary

Not worth the money

It was interesting and I have to say that I feel as thought this hotel charges too much for the amenities that it offers. If it were 30 doallrs less then this wold probably be a 4 star hotel.

Self

2/10

Poor

18 Jan 2022

Andrew

Phone didn’t work, bed covers had burned holes, some lamps were missing their switches. Definitely not what the review stated it was.

Business Self

2/10

Poor

04 Dec 2021

Verified traveler

Run and don’t pay your money

Nasty ass hotel

Partner

2/10

Poor

29 Oct 2021

Shirley

The property was run down all around the hotel including the hotel. Night staff wasn't friendly. Room was not clean and very dated. Didn't feel safe staying at eh hotel.

Leisure Family

2/10

Poor

27 Oct 2021

Gerald

Cob webs

The bed itself seemed cleaned enough …
But the room had numerous cob webs and mold issues

Partner

10/10

Exceptional

10 Oct 2021

Verified traveler

Fantastic

Amazing experience. Hotel front desk staff were above and beyond helpful. Had a perfect stay.

Friends_and_family Family

2/10

Poor

22 Aug 2021

Verified traveler

It looked run down and was not clean. I did not feel safe nor was my room clean. There was water on tgd fllor near tge bathroom and the bathroom itself was not clean.

Business Self

2/10

Poor

21 Jul 2021

Verified traveler

Stay isn't worth the $80 price tag for a night's stay. When we got in our assigned room, carpet looked dirty, like it wasn't vacuumed. Fridge was dirty from previous guest's use. Re-assigned a different room, but the pillows didn't have pillowcases and bar of used soap still in shower. Carpet looked dirtier. Good that room had microwave and parking is well lit. Lobby feels and looks dirty. Because I would be charged a night's stay for late cancel since we're at the property, we decided to stay. For future stays, I will not go here again. Lots of long termers staying in property, questionable looking people.

Friends_and_family Family

6/10

Pleasant

11 Jul 2021

Donald

You get what paid for

I asked for non-smoking room and it smelled like smoke. The room was clean but some of the lights did not work. The front desk lady was really nice and tried to accommodate me as mush as she could.

Partner

4/10

Poor

01 Jun 2021

Verified traveler

It’s near the airport.
I didn’t like the way it was set up and it lucks cleanliness

Business_and_leisure Self

8/10

Excellent

16 May 2021

Verified traveler

The room was so so

Leisure Partner

8/10

Excellent

09 May 2021

Michael

Not as bad as it looks

From the outside it looked like a pretty dumpy motel, but the bed and pillows were more comfortable than the expensive hotel I stayed at the night before. Clean room, good WiFi. They also let me check in a couple hours early which I appreciated.

Self

2/10

Poor

20 Feb 2021

Verified traveler

I liked that there was running water. I didnt like that the towels were crusty and stained. Sheets were stained. Mold and mildew in the bathroom.

Leisure Family

8/10

Excellent

13 Dec 2020

R P

No bad

Most importantly room was clean, bed was clean, bathroom was clean except bad mold in bathroom tile. Area ok, not great but not bad, hotel is old and needs an update. Good value for a quick over night trip

Business

10/10

Exceptional

18 Aug 2020

Jen

Wonderful romantic private accomodations, great host and food too. Central location in walking distance to everything good in town and parking free out back....

Business_and_leisure Pet

6/10

Pleasant

13 Jul 2020

Rhonda

Never stay again

Sink was dirty, toilet was coming out the floor, tub was stopped up had to wait a hour for the next person to shower! Had to make sure my grandson didn’t get nun off the floor. Didn’t want to provide towels and wash clothes, said they didn’t have a lot.

Friends_and_family Family

6/10

Pleasant

04 Apr 2020

Julie

Definately needs alot
of renovations but overall not too bad.

Business

6/10

Pleasant

13 Mar 2020

Charles

A Place to lay your head

Motel is outdated, but continues to serve its purpose-a place to lay your head. Room was clean, bed was decent and no bugs.

Friends_and_family Family

6/10

Pleasant

09 Mar 2020

Michael

Didn’t get what I want and already paid for

The room was good but the service suck, the guy took 15 minutes to get me and a room and I asked for a smoker room and didn’t get it

Self

6/10

Pleasant

07 Mar 2020

Verified traveler

The lady at check in and check out was very friendly. The top sheet on the bed was dirty and I had to go ask for another one, the toilet was not completely clean. The bath tonight was old and needs to be redone. The breakfast did not have much to offer, just waffles and a couple of different types of cereal, they did not have any protein foods.

Friends_and_family Family

6/10

Pleasant

02 Mar 2020

Willena

I could not get in and out of my hotel eoom door. It locked me in which was really scary

Friends_and_family Family

4/10

Poor

24 Feb 2020

Verified traveler

You get what you pay for here, though I still think I should have paid even less

Business Self

2/10

Poor

31 Dec 2019

Haley

It was just one night but I regret it

The place smelled like mildew, only one towel didn't have some weird black stuff or hair on it, the refrigerator needed to be unplugged because of how loud it was and only the sink, bathroom, and two of the room's lights worked. One lamp was just the shade resting on a bulb.. there was nothing holding the shade up. And ho boy don't get me started on the \"breakfast\". I tried it, threw it out, checked out and went to IHOP.

Self

8/10

Excellent

17 Dec 2019

Caleche

Thanks

Quiet just what I

Business

10/10

Exceptional

13 Dec 2019

william s

Great location and quiet

Self

8/10

Excellent

17 Nov 2019

Verified traveler

I liked the breakfast. But the morning guy who set it up was NOT cordial at all.

Leisure Family

6/10

Pleasant

06 Oct 2019

Verified traveler

Smelly

Stayed in a non-smoking room but it smelled like cigarettes

Friends_and_family Family

2/10

Poor

25 Sep 2019

Dustin

Very dirty room pool was dark green and smelled terrible front desk service was slow and rude

Leisure Partner

4/10

Poor

24 Sep 2018

Samantha

Whole place is getting run down, hole in ceiling, laminate floor buckling, no water pressure

8/10

Excellent

10 Sep 2018

JAY

Older hotel but rooms were clean and staff was friendly

2/10

Poor

03 Aug 2018

john

Service was not good person at front desk but in in a room already occupied

Family

2/10

Poor

25 Jun 2018

bri

Inside was a complete mess

Never staying here again. Rooms stink, fridge doesn’t work, microwave was filthy.

6/10

Pleasant

24 Jun 2018

Pam

Convenient to airport but you get what you pay for

This room had old bedding and old furniture. It was not cleaned well, either.

2/10

Poor

13 May 2018

Danielle

Dont stay here.

The room was very dirty holes in the walls. I would never recommend this hotel to anyone.

Family

2/10

Poor

19 Mar 2018

Paul

Don't stay here

It was the worst place I've stayed in many years. I would AVOID this place for sure. Everything needed to repaired-replaced.

6/10

Pleasant

16 Feb 2018

Verified traveler

Bed was hard...toilet made a noise when flushing and it ran all night...people knocking on your door at night...not a good experience.

2/10

Poor

18 Dec 2017

Mieshia

Bad hotel

Toilet got clogged and was told that I could unclogged it, with the plunger that they gave me. The blanket have burnet smoke in the sheets. The light kept flickering on and off. The front end check in person gave me the wrong change also. Also the door kept sticking and couldn't open. Overall I would never stay at this hotel or tell anyone about this hotel, if I could i would have gotten my 135.00

Partner

4/10

Poor

17 Aug 2017

Verified traveler

It was ok at best

Lot of shady noisy people staying there, but it was quiet in the room.

6/10

Pleasant

10 Aug 2017

Verified traveler

Good stay

Only complaint I have is the fact that there was mold on the ceiling, other than that, I enjoyed my stay.

2/10

Poor

06 Jul 2017

Verified traveler

Horrible

The air did not cool the room and it about cought fire when I plugged my phone up and when I told them about it they knew exactly which plugin it was.

4/10

Poor

05 Jul 2017

Verified traveler

Would no stay here. Delayed flight, most affordable option close to airport.

2/10

Poor

26 Jun 2017

Michele

No words. Disgusting!

Family

6/10

Pleasant

20 Jun 2017

Amber

The 2 staff members I encountered were very nice and friendly. I enjoyed the space of of the room, the little table with a chair and the mini fridge was helpful. The hotel over all, made me uncomfortable and feel unclean. I asked for non smoking and it was. But it reaked of smoke. By the time I left the next day even after showering there, the person I was flying to said \"you need a shower, you smell like smoke.\" The floors were nice. I appreciate them being wood and not carpet. It makes it feel cleaner. And also made it seem like they were trying to make the inn better and more pleasant of a stay. The mattress had the bought date on it which was in 2008. That was a little gross to think about. The mattress itself was fairly dirty as well. The sheets seemed clean though. The lighting was not good so I couldn't tell great using my phone flashlight. The shower walls, which were tile, seemed to be a poke away from collapsing. The toilet also wiggled quiet a bit when I sat down. Made me a little nervous that I was going to break it. With a little renovation, it could be a pretty great inn.

4/10

Poor

17 Jun 2017

Verified traveler

You Get What you pay for

The tub would not drain in room 144, no internet, and the building is extremely old. Second worse hotel ever! Not worth $60.

Family

2/10

Poor

15 Jun 2017

YLVA C

Ugly

4/10

Poor

12 Feb 2017

jason

Hotel was outdated room ceiling was dirty. The chair in the room was broken

Family

2/10

Poor

07 Nov 2016

Robert

I found roaches in the room and bed bugs. I will never stay there again.

Partner

4/10

Poor

16 Sep 2016

Oscar

Last resort

It was ok for a last minute stay. I wouldn't stay again though. When I booked, it was smoking room and I understand that but the pillows and bed smelled like cigarettes. It had not been updated in a while. The comfort of the beds were not good. Too springy.

Family

2/10

Poor

22 Jul 2016

Verified traveler

POOR

The floor had not been cleaned in the living quarters,little pieces of toilet paper on the floor, crumbs from someone food before us and string it looks like from someones clothing,no hand towels and the bath-mat looked as though it had been previously used with-out being washed first.

Partner

2/10

Poor

17 Jul 2016

Catrice

Not satisfied!!

I was not satisfied at all with my stay!! Room was dirty!!

Family

4/10

Poor

15 Jul 2016

WK

Go Somewhere Else

Dirty, dilapidated hotel. Poor desk/customer service. Dirty sink. Tub looked clean. Supposedly non-smoking facility but the stench of \"smoking smell\" hits you when you open the door.

4/10

Poor

04 May 2016

KGK

close to airport

first room remote 4 tv didn't work, phone was defected. Second room remote didn't work, took several trips to desk and they came 2 times but finally got one that worked. cobwebs in corners of ceiling, refrigerator didn't work. After taking someone to airport at 0400 the key didn't work.

4/10

Poor

26 Apr 2016

Vincent

Worst ever

There were a group of about 10 individuals outside our room and they were loud and obnoxious til about 130 in the morning. The hotel staff did nothing to tell them to leave or go to their room. Horrible stay

Family

2/10

Poor

06 Apr 2016

Anthony

I've seen cleaner crack houses on television shows

Stained and dirty bedding. Dirty bathrooms. Horrible smell. Better off on a park bench.

8/10

Excellent

16 Mar 2016

Verified traveler

Great stay

Very comfortable peaceful and relaxing. Will stay again in the future

4/10

Poor

29 Jan 2016

Raymundo

Overall not bad for the price not the best nor the cleanest hotel. Breakfast they had was not the best they had some type of fake orange drink on substitute for orange juice (cheap) but for the price I can't complaint much but wouldn't pay much more then $45 to stay here.

10/10

Exceptional

27 Dec 2015

kay

Vacation and piece and quite

I enjoyed my stay would come back it was clean the bed was very comfortable room service was not rude or enjoying

4/10

Poor

03 Dec 2015

denise

You get what you pay for

The hotel needs renovations. For the price it was good for a quick nights stay. The ceiling in bathroom was leaking.

Family

2/10

Poor

10 Nov 2015

Verified traveler

Terrible hotel, extremely dirty

Worst hotel I've ever stayed at. The heater shoots out really hot air or no air at all. No moderate temperature. The carpets are extremely dirty with stains all over them. The key to the door worked rarely after a few tries. The water in the shower decides to be hot when it wants to. I had the worst staying experience in my life and I'm upset Expedia would book me somewhere like this.

8/10

Excellent

27 Oct 2015

Victoria

No complaints but...

I don't have any complaints except the fact that everytime I left my room, I literally had to kick my door for it to open and I knew it was disturbing to other guests.. And the fact that the housekeepers stole my earrings and tried to say there were no earrings in the room to begin with... Other than that, I enjoyed my stay and so did my friends.

Family

4/10

Poor

11 Oct 2015

James

Great location!

My door key would not work, the staff had to assist both times. They were very nice!

2/10

Poor

31 Aug 2015

Verified traveler

Not too good.

Dark and dirty feeling.

Family

2/10

Poor

25 Aug 2015

Verified traveler

Not good!

Old and dirty with stained sheets! We did not stay!

8/10

Excellent

28 Jul 2015

Birthday Kid

okay trip

The hotel location was great. Beds not the best, but not bad either. Rooms could use a paint job.

Partner

4/10

Poor

27 Jan 2015

TJ

I've been in better hotels for less.

It truly should be a $30 a night motel. You're just never comfortable. My carpet was wet, the bath tub was in bad shape, the comforter was coarse. I could go on but won't. It served its purpose.