Name: Candlewood Suites Richmond Airport
Address: 5400 Audubon Drive, Richmond, 23231, US

2/10

Poor

24 Jul 2026

Jonathan

The hotel was hot as soon as we walked in the door (middle of summer). I noticed a dead bug on the counter when checking in, but didn't think much of it until we got to our room on the 4th floor where there was a large cockroach walking on our pillow and up the wall. The front desk did not seem surprised and offered to put us in another room which was right next door to our current room. We had to find another hotel after being out for 16 hours and driving an extra hour to get to the hotel at 11pm. The hotel could not offer us anything for the inconvenience since we booked through a 3rd party. Needless to say we were not happy campers.

4/10

Poor

19 Jul 2026

JoAnna

The shower had mildew and there was a clump of hair on the wall of the shower. The pull out bed had no sheets or blankets or pillows no place in the room. The AC had a horrible oder it was cigarette smoke mildew. I was very disappointed in the cleanliness. The staff at the front desk was great.It was nice to talk with them to get bedding but the room was not clean and the counters were not wiped down the TV did not work in the sitting area and there was 1 remote but 2 tv's I will never stay there again.

Friends

2/10

Poor

13 Jul 2026

Phabyan

They canceled my room and didn’t tell me
Till i got there

Friends_and_family Family

2/10

Poor

13 Jul 2026

Gene

Cancelled without notice

10/10

Exceptional

11 Jul 2026

Tiffany

Very clean, great rooms. Staff was wonderful.

4/10

Poor

10 Jul 2026

Joy

I’ve stayed at this location before however this room was dirty with multiple big dead bugs n the room. Shower wall was filthy and sheets smelled mildewed

Self

10/10

Exceptional

08 Jul 2026

Gavin

Room was comfortable and the AC worked well as it over 102 degrees

10/10

Exceptional

07 Jul 2026

Steve

Everything was good no complaints from me

10/10

Exceptional

07 Jul 2026

Kevin

Very nice hotel, while on travel. Quiet location with no nearby nightclubs or booming music, no airplane noise, room was clean, shower was hot with nice flowing shower head and liquid soap/shampoo. Bed/pillows were comfortable. Light blocking curtains do not close all the way but didn't seem to be an issue. Has a nice kitchenette with microwave, full sized refrig, dishwasher, two burner stove, a few dishes and what appeared to be provided DW tablets and liquid dish soap, closet has wood hangers with clips for odd items. Hotel is no smoking and has no smoking rooms, does not smell musky and is nice for a Virginia establishment. Front lot parking fills up quickly. Lots of choices for food nearby, gas station and airport within minutes.

Self

4/10

Poor

06 Jul 2026

Clifford

I would not recommend Anyone to stay here! I am not one to write reviews but since I was asked, I will give my honest assessment. I checked in after a full day at an amusement park and was given a room on the 3rd floor. I spotted a dirty sock near the elevator while waiting for the elevator. I also saw a large \"Water bug\"/roach near the elevator that actually scurried into the crevice of the elevator door. I get up to the 3rd floor to hear what sounds like a party in the room across the hall. I enter my room to be overcome by smell in my opinion of urine. I go back down stairs and tell the clerk and she says the hotel is full with no more rooms. She finds me a room back on the 3rd floor! Just two rooms down from my original room. My room was average but at least it didn't smell bad. I keep my luggage elevated and keep everything but what I was wearing zipped inside. I was awakened early in the morning by what \"sounded like a heard of elevants\" above me running. I leave out my room to go out for the day and noticed that the dirty sock is still there! I come back later that evening and the dirty sock is still there! I stayed two nights at the hotel and it wasn't till I checked out in the morning that the dirty sock was finally gone.

This speaks to the lack of attention to the cleanliness of the hotel by the staff. By the way! my room was not cleaned either day that I stayed there.

This hotel gave\"low budget\" seedy vibes.

\"You live and learn\"

Self

8/10

Excellent

06 Jul 2026

Kashif

Good

10/10

Exceptional

05 Jul 2026

Michanda

I loved my stay here. Can't wait to book again

4/10

Poor

05 Jul 2026

Maurice

The Wall Within The Rooms And Bathroom Need To Be Wiped Down, The Shower Heads Need To Be Replaced Or Cleaned Thoroughly …. Had To Change Room Because Of A Leak Coming From The Room Above, Personal Items Got Wet.
Could Have Been Serious…. Possibly Lead To And electrical shock for either myself or my wife……..

Friends_and_family Family

2/10

Poor

05 Jul 2026

Kristina

They have limited wash cloths & towels, may as well bring your own.

Partner

10/10

Exceptional

03 Jul 2026

Florence

Everything was fine

Friends

10/10

Exceptional

01 Jul 2026

Cyndi

Clean, quiet, comfortable, with a nice hot shower.

10/10

Exceptional

30 Jun 2026

Dinah

Stayed here during a baseball tournament. The hotel was clean and staff friendly and helpful. Our room was nice and especially loved the kitchen and the fact that it was stocked with dishes, utensils, pots etc.

10/10

Exceptional

29 Jun 2026

Donna

Staff was very friendly and helpful

Family_with_children

10/10

Exceptional

24 Jun 2026

Jason

Very good experience

10/10

Exceptional

23 Jun 2026

Darius

Good stay!!!

Partner

10/10

Exceptional

06 Jun 2026

Jason

Very comfortable space

8/10

Excellent

30 May 2026

Terry

We liked the seclusion, it was quiet, peaceful and clean. Staff was awesome. Shout out to Mattie and Robin 😊

Partner

8/10

Excellent

21 May 2026

Antonio

Clean room
Staff
Kitchen
Parking

Partner

10/10

Exceptional

20 May 2026

Kohlt

overall very good in all categories

Friends

10/10

Exceptional

18 May 2026

Carlton

I believe this facility should allow early check-in.
Most of us are driving and tired and waiting til 3
to check in is annoying in 2026.

Family

10/10

Exceptional

16 May 2026

Sabrina

Clean and quiet room other than the refrigerator compressor was a little loud. I’ll take this over slamming hotel doors which we did not hear at all so it was very quiet. Great place to stay!

10/10

Exceptional

15 May 2026

Rachelle

My family and I stayed here for over a month while my husband was working in the area. We had a positive experience overall. Great staff! They were all helpful from housekeeping, maintenance, receptionist to manager. The room had everything we needed - little kitchen to make meals, toiletries, little helpful items such as mini dish soap, dishwasher soap, paper towels, etc. The lobby has free coffee and tea 24/7 which my husband and I loved! Another plus was the free laundry. I would definitely stay here again if we are ever back in the area. We truly appreciated the kindness and hospitality from the entire staff during our stay.

Family_with_children

2/10

Poor

11 May 2026

Jeff

Through my state and did not like it had been cleaned since the last person I’ve been in there other than the bed lines being changed the floors are sticky. There’s random stuff all over the carpet had a awful smell to the room and just look like nothing I’ve really been cleaned at all.

4/10

Poor

04 May 2026

Eric

I like the location the rooms need
updating, our bathtub wasn't cleaned properly hair was still in shower and a ring was around the tub. The coffee maker was there with a old dried up filter in it, The dispensers in bathroom weren't in right spot the shower gel was on sink no soap bars .The shower head is disgusting need cleaning and to top it off the elevators stopped working A lot of updating needed in this spot

Partner

2/10

Poor

01 May 2026

DARIUS

The hotel had an odor reminiscent of a nursing home and a smoking-permitted bar. The room assigned to me was spacious, with water stains visible on the ceiling and walls. Furthermore, the bathroom exhibited mold in the shower area.

Self

8/10

Excellent

28 Apr 2026

Ji

Kitchen was good and parking was convenience and safe.

10/10

Exceptional

27 Apr 2026

Amanda

The staff was so welcoming and friendly! One of the cleanest hotels I've stayed in. Absolutely will stay again

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Reginald

Overall the stay was great. Our bathroom door wouldn't close. The body wash, conditioner was out in the shower. But we used the one by the sink.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

carla

The hotel needs some work. But the staff was wonderful.

10/10

Exceptional

25 Apr 2026

Peredio

This is an expensive extended stay but the free washer and dry barley works and you have to fight to wash your clothes. Also, house keeping don’t clean your room during your stay.

10/10

Exceptional

22 Apr 2026

Cherice

We stayed here for a quick weekend trip to visit some friends and family in Virginia, this hotel was most convenient because we were going to two locations in Virginia and it allowed our dog to stay. The staff was very friendly during check-in and the room itself was wonderful for our stay, if you are staying longer, it does have a kitchenette along with some basic appliances to cook.

Pet

10/10

Exceptional

20 Apr 2026

Cheryl

Yes

Partner

6/10

Pleasant

20 Apr 2026

Dawn

This stay was not one of my best. The overall experience was just okay, which is why I’m giving it 3 stars. One of the biggest issues was the lack of clean towels. At one point, a staff member told us to leave our used towels outside the room to be replaced, but when we returned, no fresh towels had been provided. It was frustrating and inconvenient, and it made the stay less comfortable than expected.

Friends

2/10

Poor

18 Apr 2026

Shallen

Room wasn’t ready at check-in. Left for 2+ hours and still had to wait for the room to get clean. Once I got the room it was dirty and didn’t have the accessibility and bed I paid extra for. I have mobility issues and the elevator was off and on. The staff and location was great. I request a refund or credit and still nothing.

Family_with_children

6/10

Pleasant

16 Apr 2026

Miko

The actual stay was decent. Our room had a full kitchen, area for study, and ample space. The elevator would not work to lift from the first to the upper floors when we arrived, which meant I was carrying luggage farther than I'd planned. Having to walk past certain locations (ex. trash) may have been the reason for some of the less than pleasant smells in the hall, but the room was fine.

My issue was with billing. When I arrived, I saw a notice that stated a $100 incidentals hold would be taken in addition to the hotel rate but returned about a week after checking out. This hold was not stated before I arrived for my reservation, which can affect a traveler's budget. I checked my bank account on the morning of check out to pay a bill and saw I'd been charged twice for my hotel stay, which caused my account to be overdrawn. I showed the clerk a screenshot with the double billing (withdrawn on two separate dates), was given a receipt, and told I need to contact my bank about why I had another hotel charge. After reaching out to a rep and sending a message to the hotel, I had to dispute the charge with my bank because no one from the hotel bothered to even acknowledge they had inconvenienced me for days due to the additional withdrawal.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Brittani

Staff was great

6/10

Pleasant

14 Apr 2026

Dr. Donella

The roo

2/10

Poor

12 Apr 2026

Dennis

Staff friday night put my husband in a different room than I booked for, so when I got there saturday morning, there was a new receptionist who couldnt even find him in the system as checked in. I called him to see what room he was in and the that room was in someone elses name, and was a downgrade from the room i booked. Bathroom was filthy. It was almost as if they gave him a room that someone else used and didnt do a complete cleaning. I went to the receptionist (she was very helpful and so was the rest of the morning staff) and she switched rooms. Then, the room that she gave us, the bath tub was clogged, so we had to get rooms switch again and finally that room was clean and sufficient. I would not recommend this place because it is unorganized and filthy. Only plus to it was the saturday and sunday morning staff.

Friends_and_family Family

2/10

Poor

11 Apr 2026

Khiyah

Room had not been cleaned. Housekeepers were gone. Was supposed to get a different room but did not. Refused to use the bathroom because the tub was brown toilet had pee on it.

4/10

Poor

10 Apr 2026

Lakia

Elevator was not working and wasn’t told that until I checked in. Asked for towels and washcloths the next morning and for my sheets to be changed, once I returned back neither was done. Had to change my own bed and they ran out of towels and washcloths. The hall way on the first floor leading to the stairs smelled as if there was old seafood left in a room somewhere. Asked for late checkout which was never written down or put in the system and housekeeping came banging on the door saying it was time to leave when in fact I wasn’t supposed to leave for another 1.5 hours. Upon booking there was no indication I had to pay more money when checking in for incidentals and had to swipe my card twice. This should be included in the price when booking.

4/10

Poor

08 Apr 2026

Terry

1 now you want a 100 dollar hold that takes 2 weeks to come back. Check in and the room bathroom had ironed in the toilet which made the room stink. You don’t offer free breakfast and the elevator was broken. Will never stay again

8/10

Excellent

08 Apr 2026

Darla J

!

4/10

Poor

06 Apr 2026

Jared

My wife and I have stayed here about 4 times over the past 10 months.

First

2/10

Poor

05 Apr 2026

Lakisha

This was the worst place we’ve ever stayed at. This place is not some place I would recommend. My room was not what I paid for so I had to sleep on the nasty floor eventually I just went and slept in my car. The elevator was broken and you had to go to the second floor to go up. The grill area was a disgusting the staff was nice I would never stay their again or recommend I want my money back worst experience ever

Family_with_children

2/10

Poor

01 Apr 2026

BO

terrible.. don't ever book this hotel

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Akilah

Debra at the front desk was very nice and personably polite

Self

4/10

Poor

29 Mar 2026

RAJU

The room was not clean at all.
The bathroom was terrible and had to request the cleaning. Looks like they just agave it without cleaning.

The main door opens without key.

I would be requesting a refund on this.

The staff was very courteous and very helpful.

4/10

Poor

29 Mar 2026

Nicole

Needs to be updated and properly cleaned. The room was not as clean as it could be. The location was good for my event.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Johnny

Good hotel

Self

2/10

Poor

28 Mar 2026

Yolande

worst experience very dirty!!!

front desk lady was rude

Partner

8/10

Excellent

16 Mar 2026

Sandra

Front Desk Staff = 5 Stars!!!
Gym was nicely outfitted for keeping up with my routine
Room was clean

Self

8/10

Excellent

12 Mar 2026

Marilee

Convenient to the airport. Lots of space in the suites. Kitchen sparsely furnished, but staff was willing to find what you needed from unoccupied rooms. Could have had a few more handy sundries. Overall comfortable!

Family

6/10

Pleasant

07 Mar 2026

Sharon

Though I did not complain because the wonderful staff at the front desk was overly busy taking care of customers, my toilet in rooom 220 was not working all the time. My friend whom I came to visit fixed it a few times so it would flush. The water was turned off to the toilet when I checked in.

Self

4/10

Poor

24 Feb 2026

Anton

Hotel smelled like marijuana and the floor we stayed on was supposed to be for pet families only but there were guests without pets staying on the floor that seemed to be having a party and were in and out of their room all night and very loud.

Pet

10/10

Exceptional

20 Feb 2026

Craig

Great room

8/10

Excellent

02 Feb 2026

Demetria

Room was very spacious and clean

Leisure Self

6/10

Pleasant

15 Jan 2026

Nikhil

Room was good condition.

Leisure Family

8/10

Excellent

12 Jan 2026

Debbie

Room was good for the price.

Business

4/10

Poor

11 Jan 2026

Innovative Spas Parker

When I got there, the coffee maker didn’t work and it was never fixed even though the lady at the front desk said that she would get it fixed and also when I got there, there was blood on the towels, so not happy with this place at all the actual room was pretty nice. The bedding was nice, but the rest of it was just a very bad experience.

Business Self

8/10

Excellent

10 Jan 2026

Joseph

Staff was nice room was clean however the smoke detector had a bag over it. Could haven been a huge issue for my family if a fire started….

My guess is the previous person bagged the detector so they can smoke in the room against policy.

Cleaning staff should have realized this and took care of it during cleaning.

Maintenance came up and took care of it right away.

Wish there was some sort of vehicle charging available even if it was just standard 110 outlet.

Leisure Family_with_children

8/10

Excellent

10 Jan 2026

Whitney

The room was clean but out dated & the staff was very friendly plus informative. I will say that the hotel had a weird smell overall not sure if it’s because it needs some updating or what & the parking wasn’t the best.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Natalie

Everything was perfect

Friends_and_family Family

8/10

Excellent

01 Jan 2026

steven

Yes

Friends_and_family Friends

8/10

Excellent

27 Dec 2025

Sonji M

Staff was extremely nice.
I was on 3rd floor and when getting off elevator it immediately smelled like rotten food, I mentioned to a staff person the response was \"oh it always smells\"
Luckily once I made it to my room it was clean, and I couldn't smell the trash, minus the hair in the shower I was fine

Leisure Self

10/10

Exceptional

23 Dec 2025

Tony

Very Nice

Friends_and_family Friends

6/10

Pleasant

19 Dec 2025

Eric

no breakfast could at least have some muffins yes

8/10

Excellent

16 Dec 2025

Andre

Yes

Business

8/10

Excellent

16 Dec 2025

C jerome

My only complaint was the phone in the room did not work

Friends_and_family Friends

6/10

Pleasant

15 Dec 2025

Melinda

Evening staff not so welcoming, some of the rooms doors need to be fixed or replaced due to shutting the door it should not come back open by a push especially when your not using your room key.

Leisure Family

8/10

Excellent

05 Dec 2025

Nita

Everything was great minus the elevator being extremely slow and parking close to the entrance is minimal.

Partner

4/10

Poor

02 Dec 2025

Amie

The room smelled like cigarette smoke. 4 people staying and only provided 2 sets of towels, no housekeeping.

Leisure

4/10

Poor

02 Dec 2025

Warren

We arrived in our room later in the evening to find the toilet seat was almost completely disconnected from the toilet, the toilet paper holder falling off cabinet, mildew in several areas in shower and to top it off, someone has poured a clear chemical gel on the dish shelf and placed drinking glasses rim down in the gel. This was not notice until taking a drink from the glass. All of these issues should have been identified and corrected by housekeeping. Clearly a mismanaged property.

Partner

10/10

Exceptional

02 Dec 2025

Daneisha

Nice and friendly staff

Friends_and_family Friends

8/10

Excellent

02 Dec 2025

Bill

Convenient to airport

Leisure Family

10/10

Exceptional

28 Nov 2025

Tiffany

Clean comfortable room

Business

10/10

Exceptional

23 Nov 2025

Jeff

Thanks for a clean environment

Leisure Family

4/10

Poor

23 Nov 2025

Rory

Room was dirty and noisy. Many bugs, mold around bathtub and surrounding area, refrigerator extremely loud with filth behind it.

Partner

8/10

Excellent

20 Nov 2025

Natasha

The only issue i had was that the ice maker didn't work in the fridge and thaws 2 baby roaches in the bathroom ! I think i should get some accomadation for that !

Leisure

6/10

Pleasant

18 Nov 2025

Marcos

Building is dated.

Business_and_leisure Self

4/10

Poor

18 Nov 2025

Russell

On arrival no staff present at desk with two guests waiting to check in ahead of me. One staff person did show up eventually and then a second who said she didn’t know people were waiting. However these two staff people were friendly and nice to work with.

First room I checked into, 318, looked neglected and the heating unit not working properly. The room was in general disrepair.

Changed rooms to one where the heater did work, 322, but… there was a lot of mold in the shower, bugs in and on the toilet, and a roach on the kitchen wall who disappeared behind the broken outlet cover near the sink.

Room had some dents and dings but that is ok for a one night stop as I’m passing through Richmond.

If my travel plans call for me to return to Richmond I will not return here. I know I don’t book The Ritz, but this place just felt dirty and kinda gross.

Business

8/10

Excellent

17 Nov 2025

Tanya

Staff was wonderful as usual. Room could have been cleaned better. I stay at Candlewood every time I fly out from Richmond. The rooms have always been spectacular. This time around the microwave had grease. Fingerprints all over it. The inside of the microwave was dirty. The room had a horrible smell to it, did not smell clean. The bed was clean, perfectly made. The mirror in the bathroom was cleaned with a dirty rag so it had smear marks everywhere. I stayed in room 217. Overall my stay was good housekeeping needs to be more mindful of their cleaning.

6/10

Pleasant

16 Nov 2025

Russell

Room 322 has mold in the shower, ants and other bugs near and on the toilet, and a roach on the kitchen wall, who saw me and decided to go inside the broken outlet cover near the sink.

The refrigerator was extremely loud when the compressor kicked on, I’d guess you’ll be replacing that one soon since it is a matter of time before it stops working.

Staff was absent on my arrival but eventually showed up to find me and 3 other customers waiting to check in and one person wanting to purchase some drinks.

The staff were very friendly and nice people.

Business

10/10

Exceptional

12 Nov 2025

Kyle

Courteous and quick check in

6/10

Pleasant

12 Nov 2025

Francisco

I was driving a box truck and was easy to park in the back,

Business Partner

2/10

Poor

12 Nov 2025

Michael

The room and the hotel in general was disgusting. We were given a room to start with that reeked so bad it made your eyes water. They changed our room and after we spent the first night we found toe nail clippings on the floor. When we mentioned after the first day that no one cleaned the room we were informed that they don't clean everyday. On the second day we ran out of shampoo and soap and when telling the front desk, we were informed that they didn't have any. So we had to go out and buy our own. Day three there was a very large cockroach in the bathroom. We were there from Thursday to Sunday and the room was never cleaned the entire time. We had to get toilet paper from the front desk. Also the back door to the hotel the card reader did not function so they blocked the door open. I believe the security was bad. We never saw any employee other than the person behind the desk. Nobody was cleaning any part of the hotel at any time.

Business Family

8/10

Excellent

10 Nov 2025

Stephen

My stay was great. I only have one issue. In this location you have to bring your towels down to the front desk to get clean towels daily. Otherwise its great, clean, convenient, great location, and the staff is nice as well.

Thanks I'll be back.

Business_and_leisure Family

6/10

Pleasant

09 Nov 2025

Ti

Decent stay inside but not walkable to other areas and the guy at the desk will tell you all the things you don’t have access to unprompted, like you’re being punished for staying there.

6/10

Pleasant

09 Nov 2025

Trakelle

Check-in was a breeze. We get to our room and it's a nice size room for 2 people. It was a studio apartment which I love when I'm on vacation. The kitchen had the basics. I do wish there was a big bowl to utilize. It didn't appear the room was thoroughly cleaned. Some of the dishes were spotted, the hand soap dispenser wasn't refilled and ran out the day before check out. The bathroom tub & sink didn't appear to be cleaned. The gym was small but manageable. So it was just OK for me.

Leisure Partner

8/10

Excellent

08 Nov 2025

Keri

The staff was friendly and helpful and the product was fairly clean overall. I didn't realize (I may hand missed it in the details) that you have to make a request for housekeeping or your room doesn't get cleaned. Other than that, i enjoyed my stay and will likely book again when I'm in the area.

Business_and_leisure Self

8/10

Excellent

06 Nov 2025

Latesha

I was surprised at how nice looking the room was, it matched the photos on the website. It was clean and quiet and the bed was comfy. Staff was nice and friendly at check in and check out. Only thing I can recommend is in the back parking treat the trees for the yellow jacket activity. On leaving the tree in the middle was swarming with yellow jackets and they were taking over the vehicles and one got in my car while I was driving. Other than this I will stay again and just park in the front instead of the back if possible.

Partner

2/10

Poor

04 Nov 2025

Latasha breanna

This stay was terrible cockroach on wall when brought to front desk attention he said you want to change rooms i said no as lets be honest if its in one room its on all.Asked for extra towels as they gave us 2 and we had 3 people staying in room and a total of 5 days so needed more then just 3 towels got attidude then when i asked for soap they acted like i was asking for alot they told me to bring bottles down and they would put soap in,Like why do i need to do things to make my stay more comfortable when i was quest. .

10/10

Exceptional

03 Nov 2025

Angela

It was a great stay.

10/10

Exceptional

02 Nov 2025

Noel

Would high recommend! Clean place! Everything is close by! Staff is nice and friendly! Great place if you have kids.

Business Pet

10/10