Name: Residence Inn Richmond Downtown
Address: 14 South 14Th Street, Richmond, 23219, US

10/10

Exceptional

03 Jul 2026

Kyle

Clean spacious rooms. Friendly staff

10/10

Exceptional

15 Jun 2026

Martha

No comment

Family

8/10

Excellent

28 May 2026

Patrick

The staff and hotel are excellent. The room is very big with 2 burner stove cooktop, full fridge, microwave, coffee maker. Breakfast is good.

However:
1. Flapper valve in toilet needs to be replaced. It no longer holds a seal when closed. Toilet flushes continuously. We told staff on our way out. It seems they were likely to fix it and were apologetic.
2. The room had an iron but no ironing board. Looks like closet had a place for one. We used towel on bed as our board.
3. The room has no safe. Seems odd for such a spacious room. No issues but odd.
4. The desk work space had a large power strip which is nice. However, it did not work. We plugged it into every available outlet to no avail. We left it unplugged.
5. The left side of bed had no tech outlet. Odd that only right side had tech outlet.

Partner

8/10

Excellent

26 May 2026

Ruthzie

Restaurant inside hotel closed early.

Family_with_children

8/10

Excellent

25 May 2026

Caitlin

Parking was expensive and there are much cheaper options in close proximity. I wish that it was clearly noted the breakfast was not included. At a minimum, for the price being paid I think morning coffee should be offered.

Friends_and_family Family

10/10

Exceptional

12 May 2026

brendan

Easy access right out front parking/valet

Family

10/10

Exceptional

03 May 2026

Adam

Wonderful stay. Very friendly and helpful staff. Great location downtown. In the evening I just sat in the courtyard and had a drink.

Friends_and_family Family

8/10

Excellent

03 May 2026

Demme

Diamond and Andy were so welcoming at front desk. They explained many things to us and apologized for the problems we had with valet. We were going to complain about the valet and the prices but they explained it is a better deal than going across the hotel to public parking. The room was great. Full kitchen with regular fridge, dish soap and sponge and dishes forls and knives. Coffee maker in room. We felt very safe. Hotel was vety clean. Breakfast was ok. If we had .ore time we would have walked around the area to the local.park and canal walk. Close by. I would recommend this hotel.

Partner

6/10

Pleasant

03 May 2026

Roger

The neighborhood is LOUD AT NIGHT, every night. Motorcycle exhaust noises both nights after 3 PM.

Partner

10/10

Exceptional

06 Apr 2026

Lisa

Great location for exploring downtown Richmond and Shockoe Bottom. Comfy bed. New and fresh and clean. Great breakfast room.

10/10

Exceptional

06 Apr 2026

Robert

Super clean and spacious room. Staff was wonderful. Great for our goldendoodle.

10/10

Exceptional

28 Mar 2026

Stephen

The hotel was recently renovated and looks great. Included breakfast typical and ok. Didn't want to use Valet parking. There was a garage about 1 block down. Very convenient to restaurants, capitol square and several museums.

Partner

2/10

Poor

22 Mar 2026

Megan

Apparently if you don't show up by 9PM they give your room away to someone else. They did this to me. I ended up having to drive an hour away to find somewhere to sleep. Be warned - a reservation here, even if you've paid in full, doesn't mean they won't give away your room in a heartbeat if they get busy. Horrible experience.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Roxana

The room itself was very nice, spacious and comfortable. However from the minute we arrived things were chaotic. There was no parking, only a $70 a night valet option. Which was incredibly frustrating. Also the hotel is right across a pub which made things very loud and unsafe for people traveling with families.

Partner

10/10

Exceptional

13 Feb 2026

Alan

spacious room; free breakfast; good location;

Partner

10/10

Exceptional

11 Jan 2026

Edgardo

The fruits was to too freshly specially the oranges 🍊
Thank you

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Sharon

Quick check in, room clean, nice breakfast

Leisure Pet

8/10

Excellent

28 Dec 2025

Louise

Great stay! Warm and friendly staff, nice facilities, good (included) breakfast. Lovely neighborhood, walking distance from Amtrak station. Only drawbacks were that there was no housekeeping service (they had indicated that there would be a room refresh every other day but there wasn't anything during my 4-day stay), and parking is tricky nearby. Valet is costly, and there is no discount for the many expensive parking garages near the hotel.

I will definitely return!

10/10

Exceptional

19 Dec 2025

Breona

Everything was great. Valet is $44 and Self Parking is $12.The breakfast was great BUT the fruit ( Banana's ) couldve been fresher . I will stay there again.

10/10

Exceptional

13 Dec 2025

Wayne

Very clean

10/10

Exceptional

10 Nov 2025

holly

I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay!

George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind.

Thank you so much!

Business_and_leisure

8/10

Excellent

06 Oct 2025

cheryl

Great location

Leisure

6/10

Pleasant

27 Aug 2025

leonardo

Sufficiente

Buona posizione nel downtown di Richmond. Camera ampia e spaziosa, ben attrezzata.
Pulizia della camera non effettuata tutti giorni, ma uno si e uno no (se si sta due notti la camera non viene quindi pulita).
Colazione pessima, con pochissima scelta e di bassa qualità e brick di latte scaduti. Assenza di un parcheggio o di una convenzione con parcheggi vicini, salvo servizio valet ma molto costoso (fortunatamente c’è un public parking a 5 minuti a piedi al costo di 15$ ogni 24h). Prezzo molto alto rispetto a quanto offerto.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

avraham

Hotel dtaff very helpful. A pool or playground for children would be perfect.

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

Lisa

I will be back

Everything was really wonderful. The breakfast bowl, the Starbucks coffee,absolutely perfect way to start the morning. Bed was super comfy and water temperature for shower was great. The area was great, so many good restaurants to walk too

Partner

10/10

Exceptional

09 Aug 2025

Alena

Very nice, clean and well kept hotel. Comfortable bed

Leisure

10/10

Exceptional

28 Jul 2025

Verified traveler

Great stay, very clean, spacious room. Very pleasant all around with friendly customer service. Breakfast didn’t accommodate for allergies. Lots of cross contamination. Had to go elsewhere for food.

Partner

10/10

Exceptional

26 Jul 2025

Elizabeth

Great place for our one night stopover.

Leisure Friends

6/10

Pleasant

07 Jul 2025

Jean

I spent 5 nights at this property and had to ask repeatedly for Housekeeping services. Dirty glassware in the cabinet and greasy fingerprints on the cabinets. They finally arrived on my 4th night after my third request. Suddenly, items that should have been there from the beginning, arrived (hand soap, for example). The breakfast food was below par (fake eggs) and very limited for GF customers. I won’t stay there again (was visiting family in the city).

Leisure Self

10/10

Exceptional

29 Jun 2025

Jasmine

Loved our stay!

6/10

Pleasant

23 Jun 2025

Holly

The property was nice and the downtown location was decent. Staff was friendly. However, the band playing outside my window in the courtyard until 10:00 was not. I support musicians, but if I wanted live music, I'd go to a bar. This is Downtown Richmond, not a tropical resort. The band was literally playing for 4 people, and the rest of us had to hear it as I tried to sleep in preparation for an early morning.

There is no onsite parking. Valet is $44. You can pay $14 for a garage across the street or walk to a free parking garage a block down.

Finally such a small thing that makes a big difference in my day is coffee in the morning. There is no coffee available until 7:00 am on the weekend. Yes, I could make it in my room, but it's junk and it wakes up my kids. Please, all hotels everywhere, have coffee available.

Leisure Family

10/10

Exceptional

25 May 2025

Steven

Great location.

Great location. Very nice and friendly.

10/10

Exceptional

27 Apr 2025

Panduranga

Excellent

Business Family

10/10

Exceptional

31 Mar 2025

Don

Very clean and pleasant....we will stay there again...Thank-you!

Leisure Pet

8/10

Excellent

23 Mar 2025

Elie

Nice property, parking was a bit of a hassle, you have to pay $14 per night every time you parked. A bit inconvenient.

8/10

Excellent

20 Mar 2025

dennis

Having just finished a 2 week stay, my wife and I agreed we like this hotel quite a bit. Our king bed studio was spacious, in good quality, and clean. The bed and bedding were noticeably nice. Good fridge and cooktop, fine with cups and plates, could use a few more kitchen items (more pots and pans, colinder, etc). Hotel breakfast just okay.

Parking available in the structure across the street, as well as excellent valet team.

Overall, much better than several other hotels with kitchen suites.

Recommended, and we've already booked our next stay.

8/10

Excellent

20 Mar 2025

Ericka

The property is located in a great area. The state capital building and the historic clock tower are within walking distance. Front desk staff were very friendly and professional. The room was nice. However, the couch cushions and pillows are ready to be replaced or steam cleaned.

Leisure Family

8/10

Excellent

17 Mar 2025

Stephanie

Very busy area.

Leisure Family

8/10

Excellent

10 Feb 2025

Dee

When we arrived our room wasn’t ready and we were given a smaller room.

8/10

Excellent

26 Jan 2025

Alexis

Only stayed one night and The hotel was average. Could have been cleaner as there were old stains on walls, carpet, and chairs. There was also a sewage smell in the bathroom. Our first hotel room had a stain on the sheet but they quickly moved us to a new room. Staff and service is definitely their strong suit.

To be honest the hotels in Richmond with great reviews and cleanliness are just few and far between. Would stay here again if I go back to Richmond

6/10

Pleasant

19 Jan 2025

Kris

I stay here all the time for business. I have a few issues with this location after many stays. First the noise, late at night, the loud motorcycles and cars showing off outside is really becoming a problem. Nothing like waking up at 2am with someone revving their engine. This particular stay, the water pressure was super low in the shower. I had to basically stand directly underneath it. Luckily it was at least hot. Lastly, the room is always warm no matter how low you turn down the thermostat. I want to sleep COLD!

Business Self

10/10

Exceptional

23 Dec 2024

Mahalakshmi

Good location, great place and great staff

6/10

Pleasant

17 Nov 2024

Diana

The employees are super nice and helpful. The pillows though aren't very comfortable and they didn't have extra pillows to give if you needed extra. Location is in the downtown area. It's kid friendly as there was something fun in the court yard to do.

10/10

Exceptional

28 Oct 2024

Carol

The service was excellent

10/10

Exceptional

21 Oct 2024

Norman

Hotel clean, staff professional and friendly. Please put the benga blocks and corn hole game away at 11pm. People were very noisy playing these games outside our window in the courtyard until past 1am.

Leisure Family

10/10

Exceptional

25 Jul 2024

Sonila

All good clean and convenient

10/10

Exceptional

06 Jul 2024

Dorothy

Great location

Leisure

10/10

Exceptional

09 Jun 2024

Amber

I loved the stay, it was only shadowed by lack of staffing that resulted in our room not being ready past check-in time and having to take a slightly smaller room instead since we had dinner plans and couldn't wait. Lack of staff also resulted in the bar/coffee area being closed on a Saturday. The staff that was there was very apologetic and lovely.

Leisure Family

10/10

Exceptional

01 Jun 2024

Tiffany

A cute courtyard for the kids to play with giant games and complimentary breakfast

Leisure Family_with_children

10/10

Exceptional

29 May 2024

William

Very nice

Leisure Family

4/10

Poor

01 May 2024

Ana

The lobby and gym were renovated and looked great. The room itself had broken furniture, improperly working microwave and uncomfortable seating. There was a club night on Saturday that kept me up until 2-2:30 am. It was extremely loud. This seems to be a regular event, so don't stay here if you plan to sleep over the weekend! Parking is not included. I usually love Residence Inn, but this was the worst one I've ever seen. I would never come back here again, and will look at other hotel chains moving forward.

Leisure Partner

6/10

Pleasant

10 Dec 2023

Ramesh

Lot of noise from outside such as people with loud music in the car, etc. The building is not soundproof.
The place looked dangerous with drunk people. clubs? Not good for a family to stay may be bt noisy and building not sound proof

Business_and_leisure Family_with_children

8/10

Excellent

09 Dec 2023

Ronald

Many restaurants in walking distance. Great area with plenty of things to do. Would definitely comeback.

Partner

8/10

Excellent

17 Oct 2023

Jo

Very comfortable room.
Weak Wifi.
Need signs in Residence Inn side directing to Courtyard for check in. Confusing!
Need check-out instructions
I called desk at 6 am for check out information and there was no answer and no voice mail. (Twice!)

Leisure Self

10/10

Exceptional

02 Oct 2023

Inmaculada

Great stay

Great stay and very clean comfy room. The pullout couch was as expected -uncomfortable with the bar hitting the lower back. I don’t know if there is anything to be done about that

Friends_and_family Family

10/10

Exceptional

01 Oct 2023

Glenn

Minor mishap

The room was really nice and clean I did have a towel with a brownish stain on it though other than that it was good

Self

10/10

Exceptional

27 Aug 2023

Carl

The staff was amazing. they went above and beyond to help me surprise my friend and letting me check in and decorate the room!

Leisure Friends

10/10

Exceptional

14 Aug 2023

Brian

Really nice and up to date

Really nice and really clean and up to date hotel. Valet parking only. I have a Ram 3500 DRW and luckily there was an open air ParkMobile parking lot a block away.

Self

10/10

Exceptional

03 Aug 2023

Jamie

Great location, secure, and clean

Partner

8/10

Excellent

29 Jul 2023

Sidney

Front dest clerk was wonderful! Set the tone for the whole visit and would recommend it to anyone staying in the area. Very nice hotel and surroundings!

Leisure Family

8/10

Excellent

02 Jul 2023

Karl

Love the location and its proximity to many different dining options. Staff was very friendly and accommodating. Front desk clerk Heaven went above and beyond to make me and my guests feel welcome. Kudos to him!

Leisure Family_with_children

10/10

Exceptional

03 Apr 2023

Christian

Great trip!

Leisure Self

8/10

Excellent

29 Dec 2022

Constance

Lack of self parking. Lack of in room dining.

Leisure Partner

10/10

Exceptional

26 Nov 2022

Katie

It was clean and the staff was very helpful. Definitely recommend staying here.

Leisure Self

10/10

Exceptional

05 Jun 2022

orika

Love the service and great staff.

Leisure Family

2/10

Poor

30 Apr 2022

Michael

The main entrance was closed but had poor signage and caused me to walk an extra city block with all of my luggage.

Leisure Family

10/10

Exceptional

17 Apr 2022

mark

Excellent staff!! Property was awesome. Lots to do in the area if you have the time. A plus!

Leisure Partner

8/10

Excellent

14 Feb 2022

Paul

Light bulbs out in room and shower water pressure was terrible. Also, shower wall had not been cleaned on a while and there was a thin line of mold on the wall features.

Business Self

10/10

Exceptional

13 Feb 2022

Melanie

Clean, friendly staff and easy check in. Great location. Walking distance to restaurants/bars. Use the parking garage across the street from the Courtyard Marriott - it is directly across the street. FYI: Courtyard Marriott and Residence Inn are connected.

Leisure Partner

8/10

Excellent

12 Feb 2022

Robert

Fair poor parking

8/10

Excellent

03 Jan 2022

Verified traveler

Good enough, great location

Staff was super friendly, welcoming, and helpful. The room had visible wear and tear but I wasn’t necessarily in need of something fancy for this trip and the condition was good enough for the rate I paid. The location alone was great, close to everything downtown.

Business

10/10

Exceptional

18 Oct 2021

Richard

Very clean and well maintained. Great location too.

Leisure Partner

10/10

Exceptional

14 Sep 2021

Dawn

Happy stay

Place was awesome people were awesome will go back again for sure

Partner

10/10

Exceptional

29 Aug 2021

Heidi

Great property with fun courtyard for several families travelling together to gather.

Leisure Family_with_children

8/10

Excellent

24 Aug 2021

Colin

Very nice hotel. Staff were very helpful and friendly. Will be even better post-Covid of course. Parking, other than valet, is not easy and valet is not cheap.

Leisure Partner

6/10

Pleasant

23 Aug 2021

Sherri

Be aware!

Nice hotel but be aware that Residence Inn allows pets in the rooms. Unfortunately our rooms were above and beside a room where someone left their dogs unattended. Their barking and howling kept us awake. The front desk was able to eventually reach their owners but we had a repeat incident first thing in the morning. When we checked out, the front desk apologized but couldn’t compensate us because we had booked and paid through a 3rd party.

Friends_and_family Family

10/10

Exceptional

19 Jul 2021

Verified traveler

Great location for exploring Richmond. Very helpful and friendly staff

Business Partner

10/10

Exceptional

05 Jul 2021

Verified traveler

Wonderful location, 5 minute walk from the Richmond Main Street Station, extremely friendly and accommodating staff, spacious and clean suite with a terrific kitchen, highly recommend this hotel and will definitely stay here again during our next trip to Richmond

Leisure Family

10/10

Exceptional

16 Jun 2021

Verified traveler

Cleanliness

Business Self

10/10

Exceptional

28 May 2021

Verified traveler

This hotel was amazing . Incredibly clean, well appointed, full kitchen! So much space! Good, COVID safe breakfasts to go.
Friendly staff.

Sadly however, the area it’s in , Shockoe Slip, which I thought would be bustling, was practically deserted.

Leisure Partner

10/10

Exceptional

02 May 2021

Verified traveler

Great pet friendly hotel.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Apr 2021

Verified traveler

From beginning to end the customer service, price, smile and attention to detail makes me want to go to Richmond even though I have not real reason to. I have travelled in chain hotel several times during COVID and by far this place nailed it. I stayed iin the Savannah Historic IHG the night before and it was dreadful. TYSM for the kindness and expression of true customer centered care.

Leisure Pet

10/10

Exceptional

20 Apr 2021

Verified traveler

Hotel was in a great location. Very good sized room and bathroom. Clean. Comfortable bed. Good water pressure in shower. Staff very helpful and friendly. Gym is kind of bare bones but decent. Hotel offering daily cleanings of the room (who would of thought that would be something you would have to comment on), Valet parking offered and very quick. Wi-fi is spotty. Only real drawback is COVID has the entrance of Residence Inn changed to Courtyard's entrance but GPS devices aren't updated so if you're driving for first time....you're going to be confused. All in all very satisfied and would stay again.

Leisure Self

10/10

Exceptional

19 Apr 2021

SCOTT

Nascar getaway

Hotel staff was superb from the moment we pulled to the valet parking until the time we left. Perfect location as we were there to watch a Nascar race at the track, located 7 1/2 miles from hotel. Easy access back on tobthe interstate. Will use this hotel again next year.

Partner

8/10

Excellent

09 Jan 2021

Verified traveler

I thought the breakfast could have been a lot better.

Leisure Partner

10/10

Exceptional

07 Dec 2020

Gina

all employees were extremely friendly and helpful. everything was clean and very beautiful.

Leisure Pet

8/10

Excellent

21 Nov 2020

Verified traveler

Was a nice stay. We felt very safe during Covid times.

Friends_and_family Pet

8/10

Excellent

10 Nov 2020

Michael

NOT Pet-Friendly

You advertise on your website that this is a pet-friendly hotel which how I searched it. However, Marriott charged a significant pet fee. If this is your idea of pet-friendly then you need to reevaluate your disclosures to the potential patrons. All else was fine but tainted by the checkin shock.

Partner

10/10

Exceptional

29 Aug 2020

Verified traveler

Our first trip from NC to Richmond

Enjoyed our stay. Was provided with everything we asked for in a timely manner. Good restaurants within walking distance. Needed to be near VCU Hospital for a family member’s surgery and recovery, which was within walking distance also. Kitchen was adequate for fixing meals so we did not have to eat out constantly. Would recommend to anyone.

Friends_and_family Family

2/10

Poor

23 Jul 2020

JThompson

Location was great but the front desk staff Lindsay was not the best person for that job. First she question myself, my wife and my son, who is 15 years old whether we’re sharing the same room multiple times which was ridiculous. The room’s table counter had one of the legs not properly affixed and the stand for the luggage was broken. We notified the front desk immediately. When we got home my wife discovered that we had been charged for additional rooms even though we paid through Expedia days earlier for only one room with a sofa bed. We had to call the hotel to rectify the problem. We’re waiting on our refund 7-10) business days. We will not be staying at this hotel again

Business Family

10/10

Exceptional

20 Jul 2020

claudia

Well located and great for families

We spent one night while traveling somewhere else. It was well located and clean. Friendly staff. Would definitely stay again

Friends_and_family Family

10/10

Exceptional

10 Feb 2020

Verified traveler

This was a pleasant surprise. The room was huge and the pull out sofa was comfortable.

Business Family

8/10

Excellent

06 Jan 2020

Verified traveler

It was an overall good stay, we just needed it for the night for New Years, but we got complaints about being too loud, which was disappointing because it was a holiday!!! And there were other rooms that were louder with music and people going going in and out. Check-In was easy and a very nice welcome. Maybe we just had bad neighbors!

Partner

10/10

Exceptional

30 Nov 2019

Verified traveler

Beautiful all around. Best hotel I have ever stayed. Staff and property were top notch!

Friends_and_family Family

10/10

Exceptional

16 Nov 2019

Christie

It was a little confusing finding where to leave the car. After that, a totally excellent experience! Great room, friendly and helpful staff, good breakfast included.

Friends_and_family Friends

6/10

Pleasant

17 Aug 2019

Verified traveler

Checked in on a friday night. Could not get to sleep until after 1 am due to loud party outside and loud traffic.

Friends_and_family Family

10/10

Exceptional

10 Jul 2019

Verified traveler

Nice location. Can walk to many restaurants and bars!

Leisure Partner

10/10

Exceptional

30 May 2019

Elizabeth

Wonderful location and the staff was amazing. I had a computer crash and they called all over to help me find a solution for my problem.

Business

8/10

Excellent

13 May 2019

Verified traveler

I booked in Residence Marriott, studio suite because it was a graduation and we had our other children with us but we were moved to courtyard and when we arrived to our room there was only one bed without couch so I went back to reception desk and requested a room with more beds. He changed our room with 2 double and a roll up bed. We ate one breakfast only instead of 2 but at check out they were charging me too. I had it removed and the extra valet parking they were charging us too. I was told that when the hotel is fully book, people who booked through Expedia get bumped first when I asked why I lost the room I booked months ago.

Business_and_leisure Family

8/10

Excellent

29 Apr 2019

Verified traveler

The room was clean and spacious and the hotel was accommodating with my requests. I loved the location and I would definitely stay here again.

Business_and_leisure Self