Name: Hampton Inn Richmond - South
Address: 4300 Commerce Road, Richmond, 23234, US

2/10

Poor

01 Aug 2026

Veronica

This was a very disappointing stay. The property was very dirty, and it did not seem to be cleaned properly. The room was not well maintained, and the overall cleanliness was unacceptable. I would not recommend staying here.

2/10

Poor

29 Jul 2026

Lexus

Carpets were sticky feeling/had stains, I could see parts of the dry wall coming off in the hall window after rain. None of the vending machines were filled (went to each floor to check). Fire alarm went off 4 times in one day, two of them happened after 11pm. Staff was willing to comp one night because of it but I have to go through Expedia to get it.

6/10

Pleasant

27 Jul 2026

cheryl

Fire alarm went off at 630p, 1130p and 1230a. No instructions, no explanations.
Inner curtain had a 4 foot vertical rip in it.
Telephone cord between phone and dial would not stay physically connected.
Tv remote needed batteries. Shower liquid container empty.
Breakfast was mostly all carbs except for fresh apples and oranges.
Chafing dish did not keep food even warm.
It is a regular parking lot around the hotel yet they charge $7.00.
Will not stay here again.

4/10

Poor

26 Jul 2026

benoit

Out date hôtel, broken floor tile
no toaster at the breakfast, ask why and tell me it was broken , WoW no spare one
No orange juice no milk ,

2/10

Poor

21 Jul 2026

Chad

Breakfast was not good no toaster available at all not much variety and eggs were horrible

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Jeonggeun

The size of room is so generous and the pool is good. But the smell in the room wasn’t from human being can bear.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

james

Breakfast had good variety. Staff was very helpful. Only downside was the paid parking . I was ot expecting that in an open lot.

Partner

10/10

Exceptional

08 Jul 2026

Chris

Property was perfect for what I needed ..... I did not understand why I had to pay an extra fee to park my car while I was staying at the property

Self

4/10

Poor

06 Jul 2026

Doris

We didn’t realize we would have to pay for parking. I would think Expedia would have let us know that. We even had to come with 2 cars. Then the workout room’s temperature was 88 and could not be changed. The clerk from the front desk really tried but it wouldn’t change. Both of the treadmills didn’t work at all. Our bathroom wasn’t very clean. Something had sprayed on the door and the floor was dirty. At breakfast there were no plates , no orange juice and no cream cheese. It was very disappointing for a Hampton!

Partner

8/10

Excellent

05 Jul 2026

Faheem

Hotel is good but you will pay $10 pe rnight to park your car on the property. I did not expect that surprise in a place like Richmond.

10/10

Exceptional

05 Jul 2026

Natali

El cuarto estaba muy limpio, el desayuno estaba muy rico y completo, el personal fue amable, solo no me gustó que se tuviera que pagar el parqueo

Partner

8/10

Excellent

25 Jun 2026

Anngela

Staff was friendly

Family

6/10

Pleasant

21 Jun 2026

Lakisha

Property ok for one night

Partner

2/10

Poor

21 Jun 2026

Thao Thi

We stay over a week it was horrible from the first day, no toilet paper I have to come down front desk and asked for it, it said room clean every other day but they do coming make bed everyday in the room but never fill toilet paper , our bed was so lumpy couldn’t sleep my back pain for a whole week of sleeping on this old clump bed. The shower out of shampoo hair they never fill , day 3 I have to come to front desk ask for toilet paper again , what the hell ? Shampoo never fill completely empty while they in the room make bed every day. As soon as we left the room go down for breakfast came back they already made bed, but never fill hair shampoo or vacuum the toilet floor. There best western across street I was going to book online for over a week for this event we go but I choose this hotel because I always stay with the Hampton inn every place I go not too bad at other place sometimes other Hampton has trouble with water in shower too slow that ok but this location is need attention of housekeeping and not just those problems I been has, the very first day housekeeping took our towels unbelievable, our towels is different color then hotel towels how did you not look before took it oh my god terrible I have to come down front desk ask for it . I describe how is and what color my towels look like This front desk lady went inside the back and grab it and give it back to me. I had to go do laundry, upstairs 2nd floor they had only 1laundry machine and it not working horribl.

Self

2/10

Poor

15 Jun 2026

Amy

I came home with bedbugs. Rooms dirty and old. Charged parking everyday. Do not recommend this hotel for the price

Friends

10/10

Exceptional

13 Jun 2026

David

Breakfast was good and adequate. Only unexpected thing was had to pay for parking.

Partner

2/10

Poor

24 May 2026

Susan

I booked and paid for a room with two queen beds, but when I arrived, I got a room with one king bed for five people. The hotel wouldn’t do anything for me. They refused to refund my money, so I could get another hotel room. The pool was ice cold of course it was memorial day weekend, but it’s an indoor pool. The staff upon check-in lied to me and told me they haven’t had any rooms with two double beds in them for over a month. All in all I slept on the floor and, was not at all impressed as a matter fact I will never go back there again. And I have children that live close by.

Friends_and_family Family

8/10

Excellent

20 May 2026

Michael

I wouldn’t eat this breakfast - it’s all processed. Disappointing. A free breakfast should have a variety…this is not a healthy breakfast. Nothing fresh or good.
I like the room and area and that a maid brought me new sheets and pillowcases etc but she just handed them to me. She should have come into the room and made the bed herself since that’s her job.

Self

10/10

Exceptional

18 May 2026

David

Very clean and efficient.

6/10

Pleasant

18 May 2026

Andrew

Room was clean, but hated that I had to pay for parking.

Pet

2/10

Poor

17 May 2026

Ignacia

Breakfast quality was terrible. We had no hot water and when we called down no one responded. At checkout I asked and was told that the guy in charge wouldn’t be in until Monday and there wasn’t anything she could do. We were charged for parking and that wasn’t on the website. Lastly the ice makers on 1, 2, and weren’t working. Horrible experience.

Partner

2/10

Poor

16 May 2026

Octavia

They were unable to locate my reservation because it was third party so I had to wait at the front desk at least 20 minutes just for them to pull my reservation.
There was hair in the shower. You have to scan a qr code that has issues to pay for parking however there are almost no parking spots available.
Checkout is at 11 and I was running about 5 minutes behind and was in the process of packing so that I could leave. Housekeeping started knocking and kept knocking until I got to the door ever when I said one second I’m coming. She was rude however I understand she might have had a tight schedule it just delayed me more instead of her just saying please check out asap or something she’s wanting to have a convo and stare at me.
Won’t be back.

8/10

Excellent

16 May 2026

Dana

Very nice hotel clean room. Good breakfast, but I don’t like that they charge for parking.

8/10

Excellent

15 May 2026

Jeffrey

The pay for parking situation was disappointing

Pet

10/10

Exceptional

14 May 2026

David

Clean and efficient hotel very convenient

4/10

Poor

12 May 2026

Patricia

I was horrified that this hotel charges $10 for parking. It is literally a motel next to I-95 with truck noise! I understand that this was a corporate decision, very disappointing. That said, the hotel staff as very kind and helpful and the breakfast was excellent.

Family

10/10

Exceptional

11 May 2026

Traci

Room was clean and spacious. Breakfast was great! Surprised by the charge for parking.

10/10

Exceptional

09 May 2026

Danielle

Great stay

Partner

8/10

Excellent

07 May 2026

Mildred

I got a good nights rest.

Family

4/10

Poor

06 May 2026

Michael

In need of major renovations. Got bug bites on my toe. Worse Hilton I've stayed at also no NBC so couldn't watch playoff basketball.

10/10

Exceptional

27 Apr 2026

Brittonya

Love the property I did agree with paying for parking I have not received my 100.00 deposit back yet either

2/10

Poor

27 Apr 2026

Doris

Everything was really good until we got up in the morning to take our showers! The shower was terrible, we had but a trickle come out, not merely enough to shower with. My husband went down to complain and he was told that they can do nothing but open up another room for us to take showers! They could only point us to Hotel.com since this is who we booked through. At this point we were already dressed and to us it would only be an inconvenience, as we were dressed to leave at this point. I did purchase insurance for us when we booked and couldn’t even get through to file a claim because the app would not let us past putting in my number! This is not good business. You should step up to the plate and handle this matter as your website describes when purchasing insurance for instances as this. I do hope you do.

Partner

10/10

Exceptional

25 Apr 2026

Edras

Thank you everyone to help us. Thank you

10/10

Exceptional

24 Apr 2026

stephen

All good

10/10

Exceptional

23 Apr 2026

jairo

ExcellentI stayed at the Hampton Inn and had an excellent experience. The service was very good from the moment I arrived—the staff was always friendly and attentive.

The breakfast exceeded my expectations, with a good variety of options and everything fresh. It’s definitely a big plus for the hotel.

The rooms were very clean, well organized, and completely smoke-free, which made my stay much more comfortable and enjoyable.

I definitely recommend it to anyone looking for a clean, comfortable place with great service.

Partner

8/10

Excellent

21 Apr 2026

Iyesatu

didnt eat there

Self

6/10

Pleasant

16 Apr 2026

Mark

My room smelled like pot smoke. The shower took 10 minutes to even start flowing warm water. Ironing board was broken, but I managed with it. Overall seem outdated.

Self

8/10

Excellent

14 Apr 2026

VINCENT

The stay was great. There was only two issues. The pool water was very cold, the pool should be heated. The other issue was that the rooms get clean every two days so after our first night we assumed it would not be cleaned. Well they came in and cleaned when we were out, not a big deal there was nothing out that we would not them to see but if it is every two days insure you follow that schedule.

Family

6/10

Pleasant

12 Apr 2026

Christine

Shower was cold

Family

10/10

Exceptional

30 Mar 2026

Dorothy

This was our second stay at the hotel for cheer competitions, and once again, we had a wonderful experience. The breakfast was excellent, perfect for families on a tight schedule. All items were hot, well stocked, and conveniently set up for a quick grab and go.

The front desk associate who checked us in on Friday evening was exceptionally friendly and helpful. She was attentive to our needs and provided great recommendations for local food options that delivered directly to the hotel, which made our stay even more convenient.

Both of our stays have coincided with large groups of children, cheerleaders during our first visit and both cheer and soccer teams this time. Despite the busy and energetic environment, the staff remained professional, patient, and consistently friendly. Their ability to maintain such a welcoming atmosphere truly stood out.

Family

10/10

Exceptional

28 Mar 2026

Ina

Everything was excellent as expected. Welcoming staff, Sasha; great spacious handicapped room. The room was next to the elevator and ice machine, it was in excellent condition, super clean and great temperature 👍👍👍. The shower was walking and spacious ❣️ The bed was very comfortable and the room had extra blankets.
Breakfast was excellent, great flavor and appropriate temperature. The staff was continuously cleaning and replenishing all items. Several juices available, variety of coffees and hot water for tea and hot cocoa.
Plenty of parking and handicap spaces. It was right off I-95 S. Super convenient for us and also pet friendly ❣️❣️

10/10

Exceptional

27 Mar 2026

Jinli

Clean room, stuff great, breakfast really good too

Family

8/10

Excellent

17 Mar 2026

Charlene

Room was not clean properly shower door handle broken

Partner

10/10

Exceptional

11 Mar 2026

Elizabeth

The Gym was in good condition and so was the equipment.
Room was very clean, good location next to highway minutes from restaurants, shopping.

Friends_and_family Family

2/10

Poor

28 Feb 2026

Rob

They couldn't figure out how to key our room key. You can't check in an hour early without a charge. Was rude at front desk. Asked what to do around hotel was given all BARS with my 17 yo daughter with me. Left waiting at front desk for over 20 minutes while the tried to key room. The room door wouldnt lock. The door wasnt straight so didnt close right. Only 1 room key actually worked. No milk at breakfast.

Family_with_children

10/10

Exceptional

24 Feb 2026

Colleen

Jayla was great!

6/10

Pleasant

18 Feb 2026

Brian

Room 409 had terrible road noise. Slept terrible due to this room placement.

Partner

4/10

Poor

09 Feb 2026

Linda Carol

We booked a room for five that included a roll away bed
When we checked in we were told because of fire hazard they couldn’t put a roll away bed in the room. The solution was another room that we would pay for

We said no

We just made it work the best we could

The hotel was booked because of the indoor pool. No heat the water was too cold to be in

The staff I think could have handled the pool situation better it broke yesterday which have been Feb 5th

Just poor quality for a Hampton inn very dissatisfied

The reservation should not have been allowed if it was a fire hazard.

Leisure

8/10

Excellent

07 Feb 2026

Earl

Great service and staff!!

10/10

Exceptional

31 Jan 2026

Taryn

The room was clean and location convenient. Staff was helpful.

2/10

Poor

31 Jan 2026

Amy

Fire alarm malfunctioned three times during the night causing evacuations. Hotel staff was not responsive regarding solving the issue, and handling customer frustrations.

8/10

Excellent

24 Jan 2026

Robert

Room was clean and the staff was courteous. The back section of the hotel where I was staying was noisy due to the highway traffic.

Business Self

6/10

Pleasant

24 Jan 2026

Andy

When I arrived to my room after a 15-hour drive the bathroom floor was covered in filthy towels , the shower stall had dirty boot prints throughout, and the garbage can was on the counter containing plumbing fixtures. The front desk staff was very helpful and immediately moved me to a new room without hesitation. But, since you asked how my check in experience was, the answer is “not great”.

8/10

Excellent

20 Jan 2026

NADINE

Room was comfortable and clean. Staff was friendly

8/10

Excellent

18 Jan 2026

Timothy

The room was clean, the staff was friendly and attentive. Te mattress and the chaise condition were tired and in need of replacement. I mentioned this to the manager and she said they were anticipating a refresh soon.

Friends_and_family Family

6/10

Pleasant

15 Jan 2026

Janice

The best I could say about this particular Hampton inn is that the bed was comfortable.
Bedside lamp flickering on and off, which we called about. Eventually went to lobby and asked for a lightbulb. Water in shower.was tepid. No food or beverages in any of the vending machines. Breakfast was free but horrible. Disappointing because we’ve stayed at Hampton Inn’s which have been very nice.

8/10

Excellent

06 Jan 2026

Sonia Serrano

The only comment we have is the shower not working properly half on the faucet & half on the shower heads Breakfast was excellent abundant water supply desk staff are very helpful except 1 when we stopped by to adked if theres a possibility of checking in early this was on January 3,around 11:00 am that staff was not nice very abrupt & dont even do eye contact when i was asking her question

Leisure Family

4/10

Poor

02 Jan 2026

Luciana

I found a death cockroach in the bedroom carpet
Carpet wasn’t clean so I believe the cleaning lady did not clean the room before my stay
Other than that the staff was great!!! Very friendly and helpful people :)

Business_and_leisure Pet

8/10

Excellent

02 Jan 2026

Peter

The room was clean. The staff were considerate

Business_and_leisure Self

2/10

Poor

31 Dec 2025

Peggy

Staff were friendly. The room is terrible. Smelled of old smoking room, dirty, old bed and bedding. Right along highway & you will know it. You hear every vehicle or truck on the road. If you plan on sleeping checkin elsewhere as you will not be able to sleep at all. Stay away!!!

2/10

Poor

30 Dec 2025

Sankar

Very old building, not clean, rude staff, sub standard breakfast.
there was two old women trying to check in, there was no support for them to carry their luggage to the room. I only did it.
Breakfast was awful, when we asked for milk, the reply was just \"NO milk\". no courteous tone at all
Not worth for 110$ plus.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Harold

Lady at Breakfast place was very helpful. Also at checking last night

4/10

Poor

01 Dec 2025

Rhonda

The staff were very nice. The main lobby was clean and looked maintained.

our room on the 4th floor looked very dated and had an appearance of being dirty. The bathroom had someone else's hair on the floor and the tub looked unlclean to where we decided to wait to shower.

As soon as you step out of the elevator, it's freezing and the walls and carpet are very wornto shabby. The same for the room's walls, carpet and fixtures.

Coming from a fairly reasonable lobby, the room was a let down.

Leisure Pet

4/10

Poor

30 Nov 2025

Rudy

Stayed for 3 nights, never had housekeeping.
Ran out of toilet paper, towels multiple
Times and had to take out our own garbage.

Leisure Family

10/10

Exceptional

30 Nov 2025

Prosper

Good

6/10

Pleasant

13 Nov 2025

Tony

Hotel was noisy

Leisure Pet

4/10

Poor

29 Oct 2025

Charles

We were without water for 2 days during our 4 day stay!! We were told we'd be issued a credit but haven't seen that yet! We've stayed here before & all was well, this time it was horrible not having water and having to go to work everyday.

Business

10/10

Exceptional

27 Oct 2025

Desirae Dawn

Had requested joining rooms when I booked, but we didn’t get them. Not a deal breaker. We had a great time. Easy check in/out. Yummy breakfast.

Leisure Friends

2/10

Poor

25 Oct 2025

Jennifer

Booked for indoor pool. Manager was working alone and rude. Key machine was down and we were assigned a room and let in by the manager. Left door open to get bags and came back to someone having taken our room and being rude about it. When I told the manager she was extremely rude and did not seem to be listening to me or understanding. My family stood in the hall for an hour as she rudely continued to help all the other customers and ignore me. Then she drug us along to go argue with the people who had stole our room. It felt awkward and unsafe. Finally, over an hour later we got a different room and had 2hrs left to swim. When we got there we couldn’t stand more than 10mins because your eyes were burning too bad just being in the room. It was way over chlorinated and unsafe. I own a pool and always stay at hotels with indoor pools. This was the worst I’ve ever experienced.

Way over priced for a basic room with a rude manager.

Leisure Family

2/10

Poor

24 Oct 2025

Orenthal

Our room did not have hot water, and the hotel did not compensate.

Family

6/10

Pleasant

22 Oct 2025

Laura

Property across from factory..Not easily accessible to dining..entertainment...Lots of noise at night from.other rooms.

Leisure Partner

2/10

Poor

22 Oct 2025

Sam

Property is not as clean as should be
Water was off for over 13 hours and when talked to them they didn’t offer any options or solutions and they blamed other outside workers ; and not even offered any discount or some refund for this mess where I had to be late to my meetings and couldn’t shave or shower or anything
Most employees have an attitude except couple ones
Noisy inside and outside
I will never stay at this hotel again

Business Self

8/10

Excellent

25 Sep 2025

Lisa

Our room was clean, staff at desk could have been friendlier, breakfast was okay but food was not hot. We did not use the gym or pool. The bed was very comfortable and our room was spacious.

Partner

6/10

Pleasant

24 Sep 2025

Heather

Front desk was not welcoming
Definitely was still training but no enthusiasm at all forgot to ask for my ID the only words from him were insert your credit card
And didn’t tell me anything else
Now luckily I have stayed there before and I know the process and where things are
Didn’t say have a nice stay or tell me what time breakfast was or anything! I had to ask for waters as a Hilton honors member just expected more I hope he gets better!

Leisure Family

10/10

Exceptional

08 Sep 2025

Lisa

The hotel was clean and very easy to locate off the main Highway. We needed a handicap accessible room and the room was plenty large and hey Roland shower. The breakfast was very good and the beds were comfortable.

Leisure Family

10/10

Exceptional

05 Sep 2025

mike

Very friendly staff- very comfortable room

10/10

Exceptional

04 Sep 2025

Julissa

Very good good breakfast

Business_and_leisure Family_with_children

6/10

Pleasant

31 Aug 2025

Rachel

I wouldn’t stay here again. Check for bed bugs!

First room had a bed bug. Second room wasn’t clean and seemed like it may have also been infested at some point. Third room seemed fine. The beds were comfortable. Small fitness room without working AC. I asked about it in the morning and it was still 80 degrees and stifling by evening. I wouldn’t stay here again

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Meghan

We got to the establishment at 1:30am after a long drive. We were treated well by the front desk and appreciated her help.

10/10

Exceptional

22 Aug 2025

Luis

Convenient location. B

8/10

Excellent

22 Aug 2025

Lisa

One night stay with our pet

This hotel was just fine for a one night stay with our pet. The front desk staff could be friendlier, they didn’t seem happy and we received grunted responses to questions. The breakfast area staff was very friendly. The room was clean and orderly.

Partner

10/10

Exceptional

21 Aug 2025

Richard

Standard

8/10

Excellent

18 Aug 2025

Caroline

Great breakfast, very clean and comfy beds.

Leisure Family

10/10

Exceptional

12 Aug 2025

warren

Clean and professional

10/10

Exceptional

05 Aug 2025

John

Repeat Guest

Beds and pillows are extremely comfortable. Very clean, well furnished room.

Partner

8/10

Excellent

26 Jul 2025

Saloum

Great

Leisure

8/10

Excellent

26 Jul 2025

Saloum

It’s nice

Leisure

8/10

Excellent

20 Jul 2025

KENNETH

My first room toilet base began to leak a lot once we started using it. When I reported it to the staff due to it begin late evening, she immediately gave us a new room. The second room indeed meet all our needs. This was our second stay at this property, and we feel comfortable using it again.

Leisure Family

10/10

Exceptional

06 Jul 2025

Melinda

The room was spacious and window was so lovely with beautiful scenery. Nice breakfast in the morning downstairs on first floor with a dinette, and also very hospitable customer service!!

Leisure Partner

10/10

Exceptional

04 Jul 2025

Eileen

Nice quiet place and dog friendly

Pet

6/10

Pleasant

25 May 2025

Bernardo

No on-site vending machines,

10/10

Exceptional

13 May 2025

Kelly

The hotel property was located in a convenient area off of I-95, however there was not much in terms of restaurants or shops very close. Also was advertised as close to the airport but was still a 20+ minute drive away. Facility was clean and the staff was friendly and helpful.

Leisure Partner

8/10

Excellent

09 May 2025

Terry L

Overall a very good property. Parking lot is very small. The is an additional parking area but there were 3-4 people living out of their cars parked in that area. Also the property has 2 elevators but only one working. Working elevator was very slow. Employees were great, bed was comfortable and free hot brwakfast was right on time.

Leisure

10/10

Exceptional

03 May 2025

Pamela

Good place to stay

Convenient to i95i96
Gas and Starbucks

Friends_and_family Family

8/10

Excellent

30 Apr 2025

Theresa

There were a couple of lights out in the parking lot. This was concerning for safety reasons. Staff was great. The room was clean and bed was comfortable. The hallway by the elevator was not clean.

Leisure

10/10

Exceptional

27 Apr 2025

Eudora

Not bad for a quick stay

Leisure Family_with_children

4/10

Poor

13 Apr 2025

Kourtney

This property is outdated and needs to be renovated. And the walls are super thin to the point where I could hear the couple next to me having sexy time at 6am. I heard way more than I wanted to hear. They did get quiet after I banged on the wall, but I should never heard anything in the first place

Leisure Self

4/10

Poor

12 Apr 2025

Jacob

Fire alarm set off at 130am. Cigarette butts everywhere outside and they are pet friendly. The room was not very clean whatsoever.

Self

2/10

Poor

08 Apr 2025

Cedric

BAD GET AWAY

the refrigerator did not work ,vent in the bathroom did not work.The celling leaking rain water, only one trash can in the whole room I'm going to stop there never will i stay there again

Business

10/10

Exceptional

07 Apr 2025

Joe

The room was clean and comfortable. Breakfast had nice choices of scrambled eggs, sausage ,potatoes, waffles, juice , yogurt, etc. I would stop here again when in the area

Business Partner