Name: Americas Best Value Inn - Richmond South
Address: 2126 Willis Road, Richmond, 23237, US

4/10

Poor

27 Jul 2026

Lisa

This place was literally a truck stop.
Not what I expected at all. The police was actually on the parking lot when I got there, there were actual drug addicts cleaning the rooms. Scared to death to stay there.

2/10

Poor

16 Jul 2026

Devon

I ge

2/10

Poor

13 Jul 2026

Tasha

The first room had roaches coming out of the socket. They were crawling up the walls and one was on the headboard. We had to wait until 3:30 the next day. The second room leaked water when I washed my hands in the sink. The when taking a shower the water not draining down.

Partner

6/10

Pleasant

12 Jul 2026

Paul

They are renovating

Family

6/10

Pleasant

05 Jul 2026

Guy

The room was clean. However the keypad for room #222 was difficult to open.

Self

6/10

Pleasant

28 Jun 2026

Jim

The hotel had a good price. The check-in seemed almost police-like. Lots of rules, lots of things to sign, and a mug shot taken. My room was newly renovated, which was nice. But the floor was dirty (not visibly so, but I picked up a lot of dirt walking around barefoot). The bed was not new and only moderately comfortable. Breakfast was skimpy.

Self

10/10

Exceptional

28 Jun 2026

Shawn

Only thing I wasn't aware of was the $100 deposit apoun arrival which is not listed on the hotels.com site for the property...

2/10

Poor

26 Jun 2026

Brandon

Room had Roaches and dirty

Partner

6/10

Pleasant

10 Jun 2026

Adam

Not so great... Roaches and Roach traps all over the place. Bad internet. Roudy guests and lots of music and smoking outside. Made it work but not what I was hoping for.

Self

2/10

Poor

03 Jun 2026

Jordan

Not the ideal place to stay. Many of the people there are permanent residents because they are displayed. Mattresses were disgusting, the floors needed to be swept, found a roach in the room, and felt uncomfortable the entire stay. Did not have any outside electrical ports to charge anything. Parking was taken up by trailers that had destroyed cars on them.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Kevin

Ahshd.amaldcjsk

2/10

Poor

20 Apr 2026

Zulfikar

Bad hotel for the price, not even worth a 1* unfortunately, It is unsanitary, lots of bugs, we found one on the bed, and one in the breakfast area, walking around the cereal and milk area. The picture of the breakfast area shows tables and chairs, unfortunately, these are non existent. The breakfast itself is very cheap, pretty much nothing there, we skipped it anyway due to the bug we saw. The place was noisy, we could hear everything in our room, people talking and screaming outside until 4AM, people moving furniture, closing doors hard and walking upstairs, loud cars, trucks and motorcycles. Avoid at all cost!

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Brenda

Making improvement

Family

10/10

Exceptional

12 Apr 2026

Carolyn

The staff was very friendly and helpful when we checked in and we only stayed one night instead of 2 due to our plans changing. The room was clean to our satisfaction. I was disappointed with the breakfast that was offered. The pastry section was almost empty at 7:00 am when I went to get my breakfast but the coffee was fresh!

Partner

4/10

Poor

30 Mar 2026

Kathryn

I was in a room in the back building and it smelled like mold, the door didn't really close so there was a gap letting air in, and it was noisy with both the highway right outside and people. Breakfast is just coffee and cereal. The only upside is that it is cheap.

2/10

Poor

29 Mar 2026

Maureen

Didn’t have breakfast, left very early morning. Parking was fine. Parked right outside the door to the room

Partner

2/10

Poor

25 Mar 2026

Rosa

The room was dingy and the paint was peeling. One of the locks on the door was broken. Not pet friendly. After being on the road for 12 hours needed the rest which is the only reason we stayed. The pictures they posted online did not match what we saw when we were there. The towels were dingy and very thin and cheap. They should also state that it’s a continental breakfast. Checked in around 6pm and we were out by 3am. Was to grossed out to stay any longer. NEVER AGAIN!

Partner

8/10

Excellent

24 Mar 2026

Jonathan

Can’t beat for the price

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Kevin

Kaksjdjd

10/10

Exceptional

12 Mar 2026

Kevin

Great hotel clean room

Friends

6/10

Pleasant

12 Mar 2026

Jacob

Clean room, friendly staff, safe parking. Breakfast is only coffee and a chocolate bar.

Self

2/10

Poor

09 Mar 2026

Chermak

Self

8/10

Excellent

06 Mar 2026

Erica

It was a place to sleep after a long drive

10/10

Exceptional

27 Feb 2026

Brenda

They are remodeling the property and I find that there are less bugs. In the remodel rooms they are no bugs and rooms are painted and old furniture replaced

4/10

Poor

22 Feb 2026

Devron

Non smoking room, smelled of smoke. Strange guests in rags was standing on the second floor 208?209? at 3:30 groaning. Even asked if we smoked. Besides atmosphere and smell. We slept amazingly.

Partner

10/10

Exceptional

15 Feb 2026

Demethria

The customer service was awesome and my room was okay, but it could you a little deeper cleaning and a better microwave.

Self

2/10

Poor

08 Feb 2026

Damian

Extremely loud, with a truck depot of sorts right next door. Building materials, garbage, old chairs and garbage were outsde everywhere, particularly in the back building where i was placed.

2/10

Poor

03 Feb 2026

Rachael

Horrible, disgusting, noisy. All you hear is the highway with cars an trucks all night and every time you move in the bed it makes a noise. The bed and pillows are hard as a rock, the tub was gross with stuff in it, sheets had black dots all over it. Disgusting hotel. Even if it is that cheap, it should still be sleep able an a little cleaner than i experienced

6/10

Pleasant

31 Jan 2026

Tanisha

Room was ok for the price you pay. Its affordable.

6/10

Pleasant

27 Jan 2026

Billy

Well 1st room was infested with roaches. Went to office and offered new room in \"renovated\" room. Was told ne

Business

6/10

Pleasant

23 Jan 2026

Janet

The room was clean, but very outdated. No tissues, no coffee pot, no extras. The door wouldn't unlock because it needed a battery, but it took forever for someone to answer the phone to get help to get in the room. (Over 10 min) Then they finally answered the call. I almost had to leave and get a room somewhere else. Very sparse breakfast. Friendly staff if you see them.

Leisure Family

10/10

Exceptional

21 Jan 2026

Penny

Everyone was very nice and caring and looked out for everyone

Leisure Partner

8/10

Excellent

09 Jan 2026

Guy

When I met the young staff member at the front desk, he was pleasant & respectful.

Room #103 was clean. However the appearance of the room needed attention, regarding the paint, & the tub was peeling off of the side near the base.

I did LIKE the window shade instead of the drapes as in other places I've stayed at. It made the room look much neater instead of sloppy.

Thank you.

Leisure Self

10/10

Exceptional

07 Jan 2026

TRACY

Parking was not a problem

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Constance

Several of the lights did not work, and the water was not hot at all. It never got beyond lukewarm, even after leaving the faucet on for 10 minutes.

Partner

10/10

Exceptional

24 Dec 2025

Brenda

Room was clean not to my standard but had sheets and blankets

8/10

Excellent

23 Dec 2025

Patricia

Very noisy

Partner

10/10

Exceptional

20 Dec 2025

Brenda

Large room

Leisure Family

10/10

Exceptional

20 Dec 2025

Brenda

Room was clean staff was friendly

Business_and_leisure Family

10/10

Exceptional

20 Dec 2025

Brenda

Room was clean and staff was friendly

Business_and_leisure Family

10/10

Exceptional

14 Dec 2025

Brenda

Quiet parking

Business

4/10

Poor

13 Dec 2025

Tracy

Staff was fine, room needs uplevelling for sure. No toilet paper holder, no toilet paper I had to ask front desk, 1 towel paper thin, had to get more from front desk, cigarette burns in bed cover even though non-smoking room. Good points were TV network good options, fridge, microwave, bed comfort, heater worked.

Leisure Partner

6/10

Pleasant

28 Nov 2025

Tanisha

Housekeepers are nice. Room clean enough for the price that you pay. Sheets were clean

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Brenda

Room was good breakfast is not good at all. Bread stale

10/10

Exceptional

19 Nov 2025

Penny

It's convenient and the stuff is friendly

Leisure Partner

2/10

Poor

19 Nov 2025

Emoni

Don't stay here front desk worker are rude and inconsiderate....so many bugs and roaches they don't clean out everything and the toilet didn't work the whole stay and nothing was don't to fix that issue if u are staying here with a plus one I suggest you don't overall I would NEVER book here again

Self

10/10

Exceptional

15 Nov 2025

ana lilian

Muy tranquilo

6/10

Pleasant

15 Nov 2025

Dexter

Bed bug

2/10

Poor

14 Nov 2025

Clarence

This place is disgusting. The rooms are dirty. The rooms are roach infested. They forced Expedia to wait 2 days to resolve my cancellation. And then they refused to issue me a refund. They inconvenience my trip, and I learn a lot from this experience. Always pay for the protection plan for one. Always check the reviews before paying.

Business Self

10/10

Exceptional

13 Nov 2025

Ana

Muy tranquilo

Business Family_with_children

10/10

Exceptional

11 Nov 2025

prince

Great service 👏

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Brenda

Toast coffee tea stale cereal

4/10

Poor

20 Oct 2025

Landon

Nasty

The room smelled stale and was dusty. Made my partner a little sick.
The front guy said I could have company after late night and it threw me off, because how are you going to dictate who I bring in my room. It was disrespectful to say the least. There was broken glass on the property.

Partner

2/10

Poor

18 Oct 2025

Brittany

There was no breakfast, every room I’ve booked had roaches and nothing was wiped down, I had to wipe the entire room and buy bug spray to keep the roaches away while I slept, the tvs do not work and the remotes to them are in other rooms and people sit and control and flip the channels in your room.

Business

4/10

Poor

10 Oct 2025

Michelle

Was woken up by some guy knocking on our door 4:30 AMfor over 30 minutes saying baby let me in.. We told him several times that he had the wrong room but he continue to knock. So I called the front desk and he said he would look at the cameras and come check it out. The guy stopped for about five minutes and then started up again. So I asked for an extended check out because we got woken up and they offered an hour but check out was 11 o'clock. We were extended to 12 at 9 o'clock in the morning, they're outside the room door with a gas, power, leaf blower blowing the sidewalk off and could not sleep so we checked out by 11. And it's all the front desk again about my situation and all they offered to do so look at the cameras no discount no refund no nothing.

Partner

2/10

Poor

26 Sep 2025

Edward

Was going to try to charge me for my service dog. Cigarette burns on the pillows. Pretty sure a lady of the night was right above. Very unsafe area.

2/10

Poor

12 Sep 2025

Amanda

GROSS

DIRTY DIRTY DIRTY. The non smoking room was absolutely disgusting with the smell of cigarettes. There was pee on the toilet seat, dried toothpaste all over the sink.

The “free breakfast” wasn’t out at 8 when it’s advertised from 6-9. We only stayed here to begin with because of free breakfast availability.

Will never be back. So disappointed. Would give zero starts if I could.

Friends_and_family Family

4/10

Poor

17 Aug 2025

Verified traveler

Never again.

I paid for a king size bed in a smoking room and they gave me a double bed room smoking room. The shower looked like there was dried feces on the wall(I didn’t want to take a picture), my pillows had what looked like red blood stains on the end, the room smelled like musty dog like they needed to pull the carpet up and the room had been heated up and not used for a long time(we had to air the room out and Jo it didn’t smell like smoke), the toilet could barely flush, there was no tissue roll holder on the tissue, the ottoman leather was ripped off, the bed comforter had burned cigarette marks all over it.

Partner

2/10

Poor

15 Aug 2025

David

Dirty linens. Damages throughout the room. Roaches and gnats in the room. Non working lamps and outlets. Very dirty room.

2/10

Poor

13 Aug 2025

toni

This property was very very dirtiest unhealthy environment I have ever been in my life it took four rooms before could find one that was still unacceptable but better than any other one to get through a few hours this facility definitely needs the Virginia health board to inspect and shut down

Business Family

8/10

Excellent

10 Aug 2025

David

Large room

Business_and_leisure Family

2/10

Poor

09 Aug 2025

Tyrone

Amazingly bad!

The place had a rancid smell overall. There were roaches and we were bitten by unknown bugs. The first night they came and sprayed one of our rooms it took the smell away but it was back stronger in the morning. Second night we slept in the car. Our second room(we rented2) was ok the first night but had us gaging by morning this was our second hotel as the first 1 was the same we didn't stay and had to wait for a refund so at this place we couldn't afford to go to a third place.

Partner

2/10

Poor

30 Jul 2025

Cortez

Property has bugs really bad...and the rooms smell really bad will definitely be my last time staying there

Leisure Family

2/10

Poor

24 Jul 2025

Marcus

H

2/10

Poor

20 Jul 2025

Austin

ROACHES!!!

DISGUSTING ROOMS, LACKLUSTER SERVICE, I WOKE UP TO LITERAL ROACHES CRAWLING ON ME. I WILL SLEEP IN A CARDBOARD BOX BEFORE I EVER STAY HERE AGAIN. NASTY. NASTY. NASTY!!!!

Self

8/10

Excellent

10 Jul 2025

Kevin

Perfect

Business_and_leisure

6/10

Pleasant

07 Jul 2025

Verified traveler

Front desk help, Al Patel was fantastic, however, for the hotel to have been mostly renovated, it still was not in the best of conditions. Still one of my favorites, just wish they had things more under control like cleanliness. But thanks Al for making it the best it could be at the moment.

Self

4/10

Poor

06 Jul 2025

Saleleh

In general it is okay for the money but the room has some bad odors and cockroaches everywhere and the breakfast is not great Other than that Front desk staff Al Patel is nice and friendly

Self

2/10

Poor

01 Jul 2025

Jonathan

Bugs and stuff.

Found multiple roaches in the room. The sheet had a large stain on it. The remote was taped together and did not work. The lampshades had stains and cracks in them. There were multiple burn holes in the blanket. If it wasn’t the only hotel available that night I would not have stayed.

Partner

8/10

Excellent

28 Jun 2025

Izabella Christine

Very good!

4/10

Poor

18 Jun 2025

Roberto

Not so good

2/10

Poor

11 Jun 2025

Jins

Very bad. Full of roaches

2/10

Poor

06 Jun 2025

Iutisone

I was charged more besides what I paid on the internet. Hotel staff said I will have to reimbursed from where I bought my room. Terr

Leisure Family

2/10

Poor

01 Jun 2025

Chasity

Roaches and smelled like dog urine we had to ask for cleaning supplies and air freshener got back to room and door was jammed and had to switch rooms. The next room was a tiny bit nicer I guess but saw two roaches while in that one. Staff was friendly I have to say but definitely wouldn’t stay again!

Business_and_leisure Partner

10/10

Exceptional

28 May 2025

Justin

Hey, no problem with my service dog and a great place

Business Family

2/10

Poor

26 May 2025

Verified traveler

Everything is un-updated. the sheets, towels are old, some even have holes.

Business

4/10

Poor

13 May 2025

Christopher

left within 2 hours of checking in.

dead pest body on the right side of the sofa.. had a strong musty smell in the room.. end table by the bed had the handle falling off of it. missing TV remote. comforter had cigarette burns in many spots. top sheet looked dirty and stained.
the young man who checked Me in very polite, fast big props to him.

Business

2/10

Poor

09 May 2025

Janice

Horrible place dont stay here!

My room was disgusting. Hair in the tub, and a pubic hair in the sink. The road noise was horrible, and I could hear people in the nearby rooms like they were in my own. Also found bugs in my bed. Breakfast was practically nonexistent.

Self

10/10

Exceptional

19 Apr 2025

Nathan

Amazing. Staff is Wonderful

Partner

10/10

Exceptional

08 Apr 2025

Brenda

Parking and safe

2/10

Poor

22 Mar 2025

Steven

Bugs crawling around. First room they put me in had no hat water and a mop and cleaning g cloths on floor. Took over an hour y finally settle in at another room.
Really bad place

Self

8/10

Excellent

09 Mar 2025

Nancy

You get what you pay for. That said, room was clean but had a bad smell and was in rough shape. People were hanging around outside and didn’t seem like a super safe location. Ok for a few hours sleep very close to highway while passing through but would not stay again. Definitely worth spending a few more dollars for a different place.

Leisure Partner

2/10

Poor

04 Mar 2025

Andrew

-The hotel is dirty and old. Not remodeled like they claim on sign.
-non-smoking room stink like cigarette smoke
-highway traffic is very loud
-poor communication, i emailed them a question first day of stay and never heard back from them
-I stayed 4 night and housekeeping never made bed once between night. First hotel i have ever stayed at housekeeping didn't make bed everyday.
-Seen multiple bugs crawling thought out room
-Shower curtian had mold on bottom
-Bed sheets had cigarette burns in them all over

Business Self

6/10

Pleasant

01 Mar 2025

Keirsten

I love this place to be honest. They have bugs here and there depending on who they move around u.

Leisure Family

10/10

Exceptional

13 Feb 2025

Kathy

All is fine

Leisure Family

2/10

Poor

06 Feb 2025

John

The staff was very rude when I checked in and I'll never stay there again the room the furniture and everything was very old outdated there was cigarette Burns in the sink and on the counter and it spelled my people have been smoking in the room

Business

6/10

Pleasant

30 Jan 2025

Yan

The place is really old!

8/10

Excellent

24 Jan 2025

Brenda

Large rooms but roaches

8/10

Excellent

24 Jan 2025

Brenda

Large rooms but need to spray for roaches

Business_and_leisure Family

4/10

Poor

07 Jan 2025

Vincent

Place is infested with roaches and noisy

Business_and_leisure Self

2/10

Poor

21 Dec 2024

cyn

room smells awful despite being clean. hella freeway traffic

Business_and_leisure Partner

8/10

Excellent

14 Dec 2024

Brenda

Good to stay but would like to see them spray for roaches

2/10

Poor

11 Dec 2024

Verified traveler

Thw room was okay. The ceilings looked like they never finished the work. The bathroom had mold starting to form on the ceiling. When my boyfriend and i woke up to check out my car was missing when i went to the front desk i was told i had to wait for the hotel manager to arrive just to rewind the cameras to see what happened to my car i had to call the police to find out what happened to my car. All they were able tp do is offer us food till the manager showed up

Partner

10/10

Exceptional

05 Dec 2024

Heidi

Great location and price!

Leisure Self

2/10

Poor

03 Dec 2024

Verified traveler

The hotel was very outdated and had roaches. The doors were beat up and dented in badly. Drug addicts hung outside. It was a horrible experience and i would not recommend to anyone. The pictures online are very deceiving.

Business

6/10

Pleasant

09 Nov 2024

sheila

One night

It served it's purpose for the price. It's not the Marriott which is way more expensive. But for one or two nights it's ok.

Self

4/10

Poor

09 Nov 2024

Jordyn

It was full of roaches

Leisure Partner

2/10

Poor

09 Nov 2024

Jaime

Nasty place

Self

4/10

Poor

14 Oct 2024

Michael

Horribleness experience

Worst hotel ever. Floor were filthy. Mold in bathroom. Handled on shower were falling off and held on by drywall screws. I pulled the lever up for the shower and thought it was coming out of the wall. Sign said “Newly Remodelled. What a joke. Smelled horrible. Needs were made but barely. I questioned whether or not the sheets were ever changed between guests. The towels in the bathroom were thin as toilet paper.
Never again.

Friends_and_family Family

2/10

Poor

02 Oct 2024

CANDICE

Didnt even stay the room

Leisure