Name: Candlewood Suites Colonial Heights-Ft Lee By IHG
Address: 15820 Woods Edge Road, South Chesterfield, 23834, US

8/10

Excellent

15 Jul 2026

Tara

The hotel is older but worked well for my needs. Everything I needed to cook for my family was available and the fridge cooled better than my home refrigerator! The staff is top tier. They were all friendly and accommodating.

Self

8/10

Excellent

15 Jul 2026

Charlotte

Neat and clean rooms, friendly staff, and comfy beds. A few minor repairs needed attention. Decent stay.

Partner

10/10

Exceptional

10 Jul 2026

Brandon

Nothing bad to say about my stay. The staff was friendly and helpful. Room was clean. 24/7 coffee machine was very convenient.

Partner

10/10

Exceptional

15 Jun 2026

Jeneka

The staff is friendly. The area is great. My room was clean and fresh.

Self

6/10

Pleasant

25 May 2026

Edward

I had to.transfer to another room also room q08 thst we moved to was not cleaned well we found an old rolled up pad under the bed my foot hit against it the floor was not really vacuumed hair was also found. I love the area though. I.enjoy other Candlewood properties near my.home. I made the reservation and I added my husband Edward Gray as a guest. However upon my arrival my name was no where on reservation I did call the hotel as well as clarity of my reservation. The staff at this hotel was phenomenal and appreciated. I will be reaching out to management regarding my concerns for future stays.

Partner

6/10

Pleasant

16 May 2026

Tatiana

Great stay for the most part. Our bathroom could have used a little extra TLC. We stayed on the first floor which I truly wouldn’t recommend there was soooo much noise throughout the night coming from outside. Also, the people above us were horrible unsure if they had kids or not but the floors and walls are most definitely super thin and you hear everything. Anyways, staff were great.

Family_with_children

10/10

Exceptional

15 May 2026

Willie

The kitchen was clean, staff was attentive to my needs. AC worked very well.

10/10

Exceptional

10 May 2026

Jeneka

Everything was lovely

Self

2/10

Poor

18 Apr 2026

Richard

We were on the first floor
People were outside on a pavilion area with loud music and loud commotion until well past midnight
Train whistles then woke you up around 5am!!

Partner

8/10

Excellent

20 Feb 2026

Tawana

The room was very clean. However it is close to train traffic.

Self

4/10

Poor

05 Feb 2026

Douglas

The staff was excellent, but the room was beaten down. Our room door didn’t lock properly. I put a chair against the door to secure it closed.

Family

8/10

Excellent

01 Feb 2026

Thanhquyen

Not sure why there were dirty linen outside my room and the room a crossed from me when I checked into the room.

My room was facing the train track and you can hear when the train comes by.

Leisure Self

4/10

Poor

12 Jan 2026

Valerie

There was pee on the toilet seat and on the floor. There was dirt on the floor and paint splatter.

Business Self

6/10

Pleasant

31 Dec 2025

Ivan

Loudest train I ever experienced. Sounded like it was driving through the building!!!!

10/10

Exceptional

30 Dec 2025

Martin

Very satisfied with my stay. The room was really nice, clean, good layout, comfortable recliner. The TV had a good choice of channels to watch. Staff was courteous and helpful. The only downside was that their only elevator had broken down and had not been repaired.

Self

10/10

Exceptional

28 Dec 2025

Monica

Friendly

Leisure Friends

6/10

Pleasant

06 Dec 2025

Kya

Room wasn’t cleaned well

Leisure Family_with_children

10/10

Exceptional

27 Nov 2025

Maria

Everything was excellent

Business_and_leisure Family_with_children

6/10

Pleasant

12 Nov 2025

Luis

AC did not keep the room cool and we did not have all the cooking equipment that most rooms had and a lot of our lights did not work and had to be replaced

Leisure Partner

8/10

Excellent

12 Nov 2025

Luis

The A/C barely worked. My door had a lot of problems with the door key and I would have to get my card remade several times before I could even get in the door. The manager was really rude and very inconsiderate about our situation. We stayed there for 2 months and the majority of time we would pay for our room when we got home from work that evening. We get paid on a daily basis and they was aware of the situation and knew that. All the staff was friendly but the manager The manager put a note on our door close to 10:00 at night until this we had to be out by 10:00 in the morning and they could not accommodate us no more because of my payment for the room being late every day. My thought was as long as I'm paying everyday it shouldn't have been a problem when explain my situation from the beginning. It's not like I did not pay them and skip a day and try to get over on anyone that wasn't my situation at all. After we was told to leave the next day she kept calling the phone and knocking on the door knowingly that we was trying to pack up we had no way to move anything because we just recently lost our car to a drunk driver hitting us and totaled it. She also know that we have no family here so it was going to take a little bit of time to get everything packed and transportation to move everything of ours. She also knew that we had a lot of stuff. She said if he wasn't out by a certain hour that she was going to call the police on us. It was really embarrassing how she acted

Leisure Partner

2/10

Poor

03 Nov 2025

Christina

Wasn’t asked if I was ok with 1 queen bed with 2 occupants was just giving what ever room they gave me. When I called to change it they brushed me off saying they couldn’t move me

Leisure Family

10/10

Exceptional

03 Nov 2025

Jared

Staff was great. Very fast check in

6/10

Pleasant

12 Oct 2025

Pamela

Coffee pit had mold in it.
Carpet was dirty.
Hallway needed vacuumed.
Some mold around bathtub.
Window sill not attached.
Staff was challenged to perform any task.

Leisure Partner

10/10

Exceptional

12 Oct 2025

kelvin

Was difficult to find off of interstate

I

Family

8/10

Excellent

13 Sep 2025

Erica

The Room was located on the first floor which was a plus but things such as the water not going down the drain and not being able to turn on the ice maker in the freezer was some miss key points especially if i need to take a shower to attend a funeral and dirty water is standing at feet.

Business

6/10

Pleasant

13 Sep 2025

Lee

Property was having renovations but did not affect the room or access. Room was clean and well equipped kitchen.

Leisure Family

6/10

Pleasant

11 Sep 2025

Paul

I stay at this hotel often, but there has been an issue that grows wearisome, namely lack of on-site maintenance. I will notice something brokenbin my room, only to be told that it won't be fixed during my stay because the maintenance person won't be in that week. This last stay, the bathroom bent fan was not working, the sink had no hot water, the nightstand phone did not have a dial tone, the nightstand reading lamp bulb was not functioning, the toilet seat was loose.

Leisure Self

2/10

Poor

09 Sep 2025

Evelyn

Reserved walk-in shower suite room was given to someone else
We were told we would receive full refund but only received refund for 2 nights not 3. Will not be returning to this establishment.

Leisure Family

10/10

Exceptional

06 Sep 2025

lasonja

We will be staying here when we come back next year. Friendly staff, clean room , breakfast was ok but it's hotel breakfast nothing to get excited about. Very very very clean hotel

10/10

Exceptional

31 Aug 2025

Vanessa

Clean and Comfortable

Love the room...was given a suite with full kitchen. Very clean and comfortable. Check-in clerk was very professional. Renovations were being done on outside so no \"Candlewood\" sign but would definitely stay again.

Self

2/10

Poor

30 Aug 2025

Heather

Smelled bad and was not up to date at all no good amenities just not a good experience for us at all

Business Partner

2/10

Poor

30 Aug 2025

Jocelyn

I did stay ant candlewood suites and I want my money back on my card to include the 14 dollar insurance fee.

10/10

Exceptional

27 Aug 2025

Verified traveler

Pleasantly surprised

Our suite was newly renovated; spacious. Beds were very comfy.

Friends_and_family Family

2/10

Poor

24 Aug 2025

Sherry

Carpets need to go!!!

We stayed one night for a quick trip. The smell of mildew, stale musty and awful smell . We didn’t even use the air conditioner bc of awful smell.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Regina

It was great! Comfortable the staff was great the hotel, the room was clean. When I go back to Virginia I will be staying there again

Leisure Family

10/10

Exceptional

16 Aug 2025

Mike

Nice

Clean, smelled good. Good amenities.

Partner

10/10

Exceptional

11 Aug 2025

Arthur

Easy off and easy on I-95. Clean property and room

Leisure Partner

6/10

Pleasant

09 Aug 2025

Sekou

The check -in was quick, staff was friendly and helpful

Leisure Self

8/10

Excellent

07 Aug 2025

Marco

Nice for the price, liked the room.

8/10

Excellent

03 Aug 2025

Jaimi

The staff were friendly and the property was cean

Leisure Pet

8/10

Excellent

28 Jul 2025

Tammy

Easily located off I-95. Check in process super easy. Polite staff. Room was a little outdated but amenities in the room (full size fridge/freezer, stovetop, etc.) were handy and helpful to a traveler on the go. I'll stay here again.

Leisure Pet

10/10

Exceptional

27 Jul 2025

NDale

Everything met my family and my expectations. The only thing I disliked was the room keys would not stayed linked to the room and we would have to get the reprogrammed from time to time. Other than that, we really enjoyed our stay.

Leisure Partner

10/10

Exceptional

05 Jul 2025

Christin

Absolutely will be back

Business Self

8/10

Excellent

29 Jun 2025

Melika

Good

Leisure Family

8/10

Excellent

22 Jun 2025

Rosie

The staff was pleasant, but the building could use some updating.

Leisure Family

4/10

Poor

01 Jun 2025

Walter J.

Trains, Trains and More Trains !

The hotel was good as far as the staff being professional and very clean but the main problem with this place its location approximately 50 ft. Or so from railroad tracks. Trains running all through the night didn't go so well for me sleeping good.

Self

10/10

Exceptional

29 May 2025

david

condition of hitel starting to slip , Not as clean as it could be
Shower dispensers all broken.
Slippery slope . Peeling paint. bad sign

Friends_and_family Family

4/10

Poor

24 May 2025

Kenneth

Hotel was more of a place to house disenfranchised locals.

Partner

10/10

Exceptional

08 May 2025

Tyki

It wasn’t bad just right fr

6/10

Pleasant

21 Apr 2025

Paul

I stay at this hotel often when my travels take me to the Richmond area, due to its combination of convenience and cost.

However, on all of my recent stays, I have found things in my room that were broken or not working correctly, or just a bit worn out. These are things that should be noticed by the housekeeping crew, reported, and fixed before putting a customer into the room. The desk always says they don't have maintenance people at the hotel.

I have also noticed recently that when I check in, I am assigned to a lesser room than what I selected when making my reservation.

Leisure Self

8/10

Excellent

21 Apr 2025

Mario

Good

Partner

10/10

Exceptional

20 Apr 2025

Andrea

I only stayed one night but it was a pleasurable stay

Leisure Partner

10/10

Exceptional

19 Apr 2025

Nancy

Comfortable bed, clean, nice staff. Would encourage manager to add a USB port in the room, but that was the only thing missing. Would recommend.

Leisure Pet

6/10

Pleasant

28 Mar 2025

Paul R

I have stayed at this hotel many times, but have noticed a gradual decline in the general condition of the property. On this stay, the bathroom sink water only produced a weak trickle when the knob was fully on (took half a minute to fill a small water cup. The shower head was on a hose but the wall bracket was missing. They don't have in-site maintenance, but someone jury-rigged a different fixed shower head but the water sprayed on the ceiling instead of down. The rest of my room was fine, but lobby area has a strong \"evil\" smell to it.

Leisure Self

4/10

Poor

28 Mar 2025

Janna

Refrigerator in room was very loud. Room had a strange smell of either cleaner or room deodorizer spray.

2/10

Poor

12 Dec 2024

Eliana

Impresentable . Las cortinas del baño tienen moho , el sillón todo pelado, el lava plato estaba suelto, enchufes mal puestos ¡peligroso si vas con niños!. El aire acondicionado estaba todo sucio, la sartén era para tirarla a la basura. El olor en los pasillos a mariguana y a sabe que… era insoportable. El precio… sobre valuado. Pague $140 por una noche 😳 pensando que era como otros hoteles de esta misma compañía pero nada que ver.

Business_and_leisure Family

4/10

Poor

30 Nov 2024

Cheryl

Not a great stay.

The first room we were put into had no heat and was 57 degrees. Curtains wouldn’t close, carpet wasn’t vacuumed. Moved to a second room and bathroom toilet dirty and wouldn’t flush in the morning. Sink faucet wasnt cleaned well. Overall felt dingy. Refrigerator made noise through the night and noisy trains through the night. We had a noise app on our phone and still could hear fridge and train. No price listed for dog and they charged $55. Highest ever paid.

Friends_and_family Family

6/10

Pleasant

29 Nov 2024

Kenyonda

No smoke detector in my room.

Leisure Partner

4/10

Poor

27 Nov 2024

Paul

I have used this same hotel many times over the years when I am visiting and/or working the in Richmond/St. Petersburg area. However, this most recent visit was a disappointing in more than one way. First, the entire lobby area has an overpower acrid odor, like some noxious perfume was splashed all over, or perhaps the residue from some huge application of cleaning chemicals. It was hard to breath.

Second, the immediate area seemed to have a lot of vagrants walking around, loitering, etc. The large gas station across the parking lot said they were having to take more security precautions because if it.

Third, on my last night of this visit, whoever was in the room above mine was making a great commotion until around 3AM. Sounds like a combination of a loud domestic quarrel and a construction zone. My calls to the night manager seemed to have no effect. I was neatly ready to check out and find a different hotel.

I will be looking harder at alternative hotels in the area for my next trip there.

Leisure Self

2/10

Poor

01 Oct 2024

Verified traveler

Bad customer services

The front desk staff was very rude and will not use this hotel again.

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Darren

For the price the rooms are amazing.

Business

6/10

Pleasant

28 Aug 2024

Isaac

Fee for late check in

It’s was good just a lil dessapointed bevause I got charged a late check in for doing a check in at 10pm when I booked the hotel an hour prior and I wasn’t informed of the $50 fee.

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Douglas

My only complaint was the floor was not clean.
Everything else was great.

10/10

Exceptional

26 Jul 2024

Yesenia

Great room

Just what we wanted. Comfort.

Partner

10/10

Exceptional

23 Jun 2024

Ira J.

Great maintenance staff he brought me a new tv in the box to the , because the tv went out. And the staff assisted in directing me in the area.

Leisure Family

6/10

Pleasant

22 Jun 2024

Deanna

The front desk staff were very nice and got us checked in quickly. The room was spacious and met our needs but it smelled like wet dog and stale smoke. The room was a little shabby but served its purpose.

Leisure Pet

10/10

Exceptional

12 Jun 2024

Charles

Good night sleep

Business Friends

8/10

Excellent

03 Jun 2024

David

Wish this hotel would provide breakfast for the price you pay for other hotels. Also please just get an ice machine. You have to go to the front desk to get ice.

Business

4/10

Poor

11 May 2024

Elizabeth

There were different staff members daily. Some were polite, some were not trained, and some very rude...managers. The hotel is located next to a train track and the train passes very often with horn sounding. The facilities are not up to date. The laundry room is in the same room as gym. There is no room service!! Unless extended stay and that is once a week. If you want anything fresh, you have to bring your own towels downstairs to replace them!!! And you have to dump your own trash. On our last night, the fire alarm sounded causing people to leave their rooms. I asked the front desk what was happening and it was a water heater issue! We all went back up. We were leaving early the next morning and the fire alarm sounded again at 7am!! I would be upset if I was sleeping in. And it wasn't resolved the night before. The morning staff didn't even know the issue! We won't be staying here again.

Leisure Partner

2/10

Poor

06 May 2024

Ian

Fire alarm went off multiple times overnight.

2/10

Poor

26 Apr 2024

Michael

I booked a double bed. They only had a single bed. I could not request a refund since my money was tied up. I had to sleep in floor. Just had hip surgery and it is really hurting. I request some sort. of refund for the inconvenience

Leisure Family

6/10

Pleasant

15 Apr 2024

DEBRA

The grout in the shower with stand and dirty, which made me feel like the focus on cleanliness was not very good

Leisure Partner

2/10

Poor

12 Apr 2024

Tina

GIRLS RIP

THE ROOM WAS NOT CLEAN AND HAD ANTS. FRONT DESK WAS NOT HELPFUL AT ALL. WAS SUPPOSED TO HEAR FROM MANAGER STILL HAVEN'T HEARD FROM ANYONE

Friends_and_family Family

10/10

Exceptional

31 Mar 2024

Serge

Clean and convenient

Leisure Partner

8/10

Excellent

16 Mar 2024

Brittany

It was a great place for a nights stay! Clean rooms and comfortable beds!

Business Family_with_children

6/10

Pleasant

03 Mar 2024

Linda

Proximity to train tracks not clearly disclosed.

Plain old soap and water and elbow grease to tend to doors, kitchen sinks etc.

Please offer black tea for non-coffee drinkers. Not everyone likes green tea.

Would benefit from a second beside table in the bedroom so a kitchen chair did not need to be used.

Emergency evacuation alarm rang 2 different times - once about 4:15 am, the other about 9:15.

Positive- had pots and pans sufficient for light meal prep.

Unfortunately the cons outweighed the pros so would not stay again.

Leisure Partner

6/10

Pleasant

16 Feb 2024

Markquita

This hotel needs to be updated or lower the cost

8/10

Excellent

10 Feb 2024

Desiree

Room was clean and staff were friendly!

8/10

Excellent

05 Dec 2023

John

I liked the location even though it practically on the rail road tracks the noise was minimal and I enjoyed watching the trains go bye
Not the hotel fault but my last night stay was ruined by someone in the next room that fell asleep with the tv volume WAY too high .
Only one troubling thing was the access door on the North side of the building never locked when someone walked through it.

2/10

Poor

13 Nov 2023

James

Paper thin walls. Could hear every word in next room.
Room needs to be renovated.

Outside masonry cracking

8/10

Excellent

08 Nov 2023

Paul R

I have stayed at this hotel many times, and I keep coming back because it is the best combination of location, condition, and price for my needs in the Colonial Heights area. My only complaints with the location is that all of the rear side rooms face a very busy multi-track freight rail line and that sometimes getting out from the driveway onto the highway can be difficult if traffic is high and I need to turn left.

There is no shopping nearby, and no dining. One needs to drive either cross the interstate or the other direction for about half a mile to find much of anything (except the hotel shares a parking lot with a large gas station & convenience store, so at least some food can be obtained there of needed).

Inside, this hotel is nothing special, just a typical three level modern American hotel. Same kind of general condition and amenities a traveler finds in practically any other decent hotel in the country that is better than a Super 8 etc.

Because this is in the very expensive Colonial Heights area, room prices are higher than what some travelers are used to paying for comparable rooms and facilities.

But also because it is in Colonial Heights, if one has free use of a car, there are malls, lots of restaurants, etc; not more than a short drive away down the interstate.

Leisure Self

4/10

Poor

23 Oct 2023

Mary Higgins

This property was advertised as a 2.5 star hotel but the room had received a \"10\" on Expedia. At this start level, I had expected to get a dated property with few amenities but scrupulously clean. After all, this was literally a quick stop over to get 7 hours sleep and then to leave, so I didn't need the Hilton. When I drove up, when of the hotel lamps was flashing on the side of the building mildly reminiscent of the \"Bates Hotel\". When I walked in the Lobby had 5 chairs and there was one guy sitting there talking with his wife loudly on facetime. This property had a bad smell (like disinfectant used over body odor and cigarette smoke). It would explain why they have you sign a \"no smoking\" agreement. The front desk clerk was a nice guy. Patient. The room I stayed in was not clean. Toilet seat up and looked like it had been used. One of the beds I turned down looked like it had been slept in by the gray sheen on the white sheets. I crawled in the other bed but then noticed what looked like insect bodies in the sheet next to me. I slept in the vinyl covered chair all night. It was a handicapped room, so thank gosh it had a chair that was a recliner were me and the Yorkie slept fitfully because every time someone opened a door, when it shut it slammed. On the way out, I grabbed a cup of the \"free\" coffee. Even doctored it was the worst! Needless to say, I will never look at IHG hotels the same and certainly won't stay in this one again.

Business Pet

6/10

Pleasant

23 Oct 2023

Robyn

There are a lot of trains passing very close to this building. It's otherwise a convenient location. Our room was a nice space, but furniture showed a lot of wear and tear and appliances weren't working.

Leisure Family

10/10

Exceptional

30 Sep 2023

Kenneth

Late arrival

Arrived at 3:00 am and the staff was so kind and helpful. Check in was easy

Partner

10/10

Exceptional

16 Sep 2023

Jill

The front desk clerk was great. I didn’t catch her name but she was very friendly and checked me in with ease.

Leisure Self

10/10

Exceptional

05 Sep 2023

Kenyetta

Nice and clean room. Very friendly staff

10/10

Exceptional

01 Sep 2023

Ramona

Nothing unique and the 24 hour coffee was definitely a plus!!! I fell in love with the shower pressure, and wished the suitcase foldout table was available.

Leisure Family_with_children

2/10

Poor

18 Jun 2023

Allison

Our reservation was cancelled before we arrived and without notifying us. We had two adults, a baby, and a dog, and it was incredibly challenging to find another place to stay with what we needed. Hotel management was not helpful or apologetic (though the receptionist was very nice and helped call other hotels in the area).

Friends_and_family Family

10/10

Exceptional

30 May 2023

Paul

Quality of room superior to more expensive national chains in the area.

Business Family

4/10

Poor

28 May 2023

Alan

Uncomfortable stay.

You'd think the other reviews would mention the train running behind the hotel at all hours of the night.

Room smelled because the hvac unit leaked. The thermostat isn't comnected to anything. Room above me flooded the bathroom and my bathroom floor was soaked when I came back to my room. Had to have my room key reprogrammed 3 times. Room was not serviced once during my 5 night stay. Fitness center is shoehorned into a tiny space and equipment needs maintenance.

Did I mention the train coming barreling by, blaring it's horn during all hours of the night

Business

8/10

Excellent

13 May 2023

Jaime

My family stayed here during a college visit to VSU in April. The hotel is conveniently located off of the highway. Its nothing fancy, but it was clean and quiet. Our room was large and updated. There was a train that went by late at night but didnt bother my family as we are use to trains going by our home. Will definitely be staying here in the future when we visit our son at college.

Family_with_children

2/10

Poor

16 Apr 2023

Billy

My room smelt like someone had died in it

Business Family_with_children

2/10

Poor

07 Apr 2023

April Renee

The hotel is smelly and unkempt. Furniture was piled up in the lobby near the elevator and a rug set folded in the lobby. The carpet in room 227 is filthy. The hallway smells of weed. .

Leisure Family

8/10

Excellent

20 Feb 2023

Mary

The hotel was very good for the price but it was located right next to freight train tracks and I was woken up several times during the night by it.

Friends_and_family Family

8/10

Excellent

17 Oct 2022

Ronald

Very clean

Leisure Family

6/10

Pleasant

29 Aug 2022

Verified traveler

Seemed to be more of a long term housing option for a lot of the other guests on our floor. The rooms were updated but the hallways and other parts of the were very outdated which made things seem dirty and dingy. Overall \"okay\" for just our one night stay.

Friends_and_family Family

10/10

Exceptional

24 Jul 2022

Michael

Fast check in

Business_and_leisure Self

2/10

Poor

17 Jul 2022

Maureen

I did not like this hotel. Roaches and not nice out around the hotel. Our door locked but did not close.

I was worried about falling asleep. Never again for this one!!

Also unexpected pet fee that was not mention prior to arrival

Leisure Pet

8/10

Excellent

04 Jul 2022

Ellen

Thanks for the great room and friendly staff. The drawback was a loud air handler but it was okay.

Leisure Self

6/10

Pleasant

06 May 2022

Todd

Property could use some upgrading. carpets in room somewhat dingy