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Quality Inn Chester - South Richmond

Richmond - VA · United States

12711 Old Stage RoadView location

6.6/10Good908 Reviews
Cleanliness6.8/106.8
Service7.4/107.4
Comfort7.0/107.0
Condition6.4/106.4
Neighborhood8.0/108.0
Amenities6.0/106.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn Chester - South Richmond

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products.

Get more for your money at the Quality Inn Chester - South Richmond hotel in Chester, VA near Fort Lee and minutes from the cities of Hopewell and Richmond. We are located near Pamplin Historical Park, Henricus Historical National Park, Historic Petersburg and Virginia State University.

Get more value with amenities like free breakfast, an indoor pool, a business center and a 200-person meeting room. Rooms include a microwave, refrigerator, coffee maker, hair dryer, iron, ironing board and TV. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Read more about this hotelShow less

A stay at Quality Inn Chester - South Richmond places you in the heart of Chester, a 1-minute drive from Parker's Battery Park and 5 minutes from The Lazy Daisy. This hotel is 15.5 mi (25 km) from Broad Street and 2.6 mi (4.1 km) from James River.

Make yourself at home in one of the 70 guestrooms featuring refrigerators and plasma televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 20 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Early check-in fee: USD 20 (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • In-room safe fee: USD 1.50 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

    Spanish

Nearby attractions

Parker's Battery Park 0.8 km / 0.5 mi
James River 4.1 km / 2.6 mi
The Lazy Daisy 5 km / 3.1 mi
Perkinson Center for the Arts Foundation 5.1 km / 3.2 mi
Henricus Historical Park 6.3 km / 3.9 mi
Dutch Gap Conservation Area 6.4 km / 4 mi
Point of Rocks Park 6.5 km / 4.1 mi
Iron Bridge Sports Park 10.1 km / 6.3 mi
Swift Creek Mill Theatre 10.6 km / 6.6 mi
Cultural Center of India 10.7 km / 6.6 mi
Hopewell City Marina 11.7 km / 7.3 mi
John Randolph Medical Center 11.8 km / 7.3 mi
Beacon Theatre 12 km / 7.5 mi
Weston Manor 12.2 km / 7.6 mi
Castlewood 13.5 km / 8.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Hotel safe
  • Lift access
  • Shop
  • GymExtra charge
  • Newspapers
  • Luggage room
Show 9 more facilities & services
  • BBQ facilities
  • Grill/BBQ
  • Smoking areaExtra charge
  • Meeting room
  • Indoor freshwater pool: 1
  • TV lounge
  • Breakfast
  • Picnic
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 28 m²DBL.2Q-NM
    DOUBLE TWO QUEEN BEDS NON SMOKINGPhoto unavailable2 photos

    Quality Inn Chester - South Richmond

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 30 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable4 photos

    Quality Inn Chester - South Richmond

    SUITE KING BED NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BUSINESS KING BEDSUITE • BUSINESS KING BEDSUI.BS-KG

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    SUITE BUSINESS KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUSINESS KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    SUITE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Quality Inn Chester - South Richmond

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn Chester - South Richmond

6.6
Good
908 Reviews
Cleanliness
6.8 /10
Service
7.4 /10
Comfort
7.0 /10
Condition
6.4 /10
Neighborhood
8.0 /10
Amenities
6.0 /10
100 reviews shown
4/10
Poor
23 Jul 2026
Fletcher
Just really sad. The furniture in the room couldn’t have been sold at Goodwill. Fridge’s freezer couldn’t freeze a water bottle (yes it was turned all the way down). Breakfast was worthless to a diabetic. VERY limited TV channels, none local. Dirty towels. Keys that had to be reprogrammed. No reason to go back.
10/10
Exceptional
20 Jul 2026
Jose alberto
Bueno bo
4/10
Poor
20 Jul 2026
Jessica
Dirty and smelled. Hair all over the bathroom, moldy musty smell in the room. Not a place to bring kids.
Friends_and_family Family
2/10
Poor
18 Jul 2026
martin
We had roaches in our room and smoke detector missing. Room smell bad and carpet felt wet. Cops were doing a drug bust right outside when we got there. We will never again but you get what you paid for.
Friends_and_family Family
4/10
Poor
14 Jul 2026
Bryan
The placed wreaked of weed. Air was stale like mold. Curtain in window was ripped. Sink drain plug and bath drain plug sat on the sink. Toilet handle was broken. Comforters were discolored. Sheets had holes.
Self
2/10
Poor
13 Jul 2026
Octavio
Terrible odor and old, need a deep clean everywhere
4/10
Poor
13 Jul 2026
Surajit
Smell of weed smoking in the building and room.
Dirty carpet.
Bathroom door does not close easily, needs hard push to get locked.
Limited options in breakfast - cereals and waffle, no bread.
Apart from external painting of the building, everything looks old.
Family_with_children
4/10
Poor
13 Jul 2026
Jacqueline
Pictures on line is not the room I stayed in, looks nothing like the hotel . This was a hot mess.
Self
2/10
Poor
09 Jul 2026
Steven
Smoke detectors covered no extra towels
Partner
2/10
Poor
08 Jul 2026
Hla
Included Breakfast in this hotel is a scam. Only waffle, apple, and yogurt. They don’t even refill waffle batter. That’s all. No bananas, not even bread.
Partner
4/10
Poor
07 Jul 2026
Mohammad
I stayed in the Quality Inn multiple times earlier. This time, my experience was bad. The bed linens were dirty and ripped. The washroom toilet was leaking continuously. The air conditioner cover was open!! Window blinds had fungal spots. The floor was dirty. It was very unpleasant to stay one night with the family and young kids. The breakfast option was limited (only waffles, apples, yogurt, cereals, coffee, and orange juice). The breakfast experience was not as expected (buffet advertisement on the hotel website).
Family_with_children
2/10
Poor
05 Jul 2026
Ateeq
The entire hotel stinks. The rooms stink. There is always some type of damp smell
Partner
2/10
Poor
29 Jun 2026
Chris
The entire property was in dis repair, dirty sheets on the made beds, stains on the comforters, food mashed into the carpet of the room, grime and stains on the phone, smoke detector not attached to the ceiling, ceiling was peeling off above the shower, toilet was not secured to the floor and shifted to the right … hallway carpets torn and peeling away from the walls, and odors throughout the hotel that could not be identified….
Self
2/10
Poor
18 Jun 2026
Jessica
The front lobby reeked of mothballs. The hallway smelt like mold. The room was outdated and smelt like an ashtray. Had the heebee jeebies. The pool is closed. If I hadn’t already paid I would have left for somewhere else. The guy at the desk was super nice.
Friends_and_family Family
4/10
Poor
17 Jun 2026
Steven
This place smells horrible. They try to cover up the decay with moth balls (naphthalene) the odor is suffocating. Everything is super gross here.
Self
8/10
Excellent
10 Jun 2026
Anette
We enjoyed the location, cleanliness, and space of the room. We disliked the conditions of the bathroom, but for the price, it didn’t matter much.
Partner
4/10
Poor
07 Jun 2026
Kristen
Breakfast was pretty lame all they had was Froot Loops Frosted Flakes waffle orange juice tasted like water and they apples were not ripethe picture of the room on the website was different size wise versus what I got was much smaller the floor was not swept I had to wipe my feet off before I put my socks on and felt crumbs or sand on my feet in the room smelled very musty the couch was so uncomfortable you couldn't sit on it or could barely get out of it felt like your butt was almost sitting on the floor and your knees are up to your chin was not happy I've stayed other quality inns and this is the worst one I've ever been in. I would never stay there again
Friends_and_family Family
2/10
Poor
07 Jun 2026
Renata
I rarely leave negative reviews, but this hotel was a huge disappointment.

I arrived after 11 PM and had no alternative but to stay one night. The room was in terrible condition: the bedspread had a lot of stains, the sheets looked dirty with hairs and some other stuff, the furniture was old and heavily damaged, the shower curtain was torn, and the bathtub was dirty. Overall, the cleanliness was unacceptable, with stains and marks visible throughout the room.

I checked out as early as possible, around 8 AM the next morning. The advertised breakfast was also misleading—there was essentially no breakfast available.

Please do not ignore the negative reviews. I chose to give this hotel a chance despite the warnings from other guests, and I regretted it. The reviews are accurate.

I originally booked three nights but stayed only one because I could not remain there any longer. The hotel promised a refund for the two unused nights, but more than two weeks later I still have not received it. Every time I call, I am told to speak with the manager, who is never available.

Detail: our room was on the third floor, but the elevator’s third-floor button was broken.As you can see in the picture.

I cannot recommend this property.
Family_with_children
4/10
Poor
03 Jun 2026
Dibyendu
Very old property. Lights and switches were not working.
Restroom toilet fan were not working. Toilet seat cover was broken. Room was ok type and clean moderate.
M-Oven was working
Refridgerator was working.
Breakfast we didn’t had.. did not liked.

2/5 rating.
Family_with_children
4/10
Poor
23 May 2026
Michael
The shower handle fell off during my shower and the toilet did not work !!!!!!
Partner
2/10
Poor
21 May 2026
junius
Worst hotel experience of my 33 years of life. This place seriously needs to be shut down. The conditions, safety concerns, and overall environment were completely unacceptable.

The biggest issue was safety. The doors to the rooms do not properly lock, and hotel staff actually informed us that one person must remain inside the room if another leaves because some room keys “don’t work.” That alone should tell you everything. To make matters worse, we were given the wrong room key and accidentally entered someone else’s occupied room around 1:00 AM. That is a massive security failure and extremely dangerous for both guests involved.

The cleanliness and sanitation were just as bad. The room contained dirty washcloths, stained sheets, and what appeared to be blood stains and other bodily stains left behind. The smell throughout the property was unbearable, especially in the basement area, which smelled like something had died down there.

The hallways were filled with suspicious activity and random people roaming around at all hours. There were individuals clearly under the influence, escorts, and other disturbing activity taking place openly around the property. The environment felt unsafe, unsanitary, and unhealthy.

No guest should ever be expected to stay in a room where the door cannot properly lock. No hotel operating under proper standards should pass health, sanitation, or safety inspections while allowing conditions like this to continue.

DONT STAY HERE!!
Friends_and_family Friends
2/10
Poor
20 May 2026
DeAnna
The hotel was very unkept! Broken furniture and a bad smell upon entering. I cancelled my stay and request a refund, they refunded one night only.
2/10
Poor
17 May 2026
James
My room was not clean and the beds looked like the bedding had just been thrown up on the beds rather than actually made. There was an old wash cloth in the shower. My friend tried two different rooms with similar cleanliness and the door didn’t lock. DO NOT STAY HERE
Friends_and_family Friends
6/10
Pleasant
22 Mar 2026
Elizabeth
Rooms were clean but clearly dated. Breakfast was waffles only so I don’t think the hotel should claim breakfast. Staff was great. Microwave didn’t work in room but used the one in the lobby without issue. Didn’t use pool so no idea on that. Read reviews about smoke smell but did not experience that. Also no issue with water pressure. It wasn’t the greatest but no issue showering. You get what you pay for. Area was excellent.
Family_with_children
6/10
Pleasant
27 Feb 2026
Melissa
Room needs updating, but it’s clean. Staff is amazing and breakfast could be a lot more balanced with healthier foods not just waffles and cereal and yogurt.
Partner
10/10
Exceptional
14 Jan 2026
Edward
Safe hotel very nice delicious breakfast close to 95.
Leisure Partner
10/10
Exceptional
11 Jan 2026
Thomas
Front desk people are always nice. Rooms are nice. Very convenient.
Leisure Family
4/10
Poor
08 Jan 2026
Jaime
Smell smoke cigarette
Leisure Family_with_children
10/10
Exceptional
28 Dec 2025
Scott
Yes but need to look at shower water pressure. Half come out of shower head and half came out of faucet
Friends_and_family Family
10/10
Exceptional
25 Nov 2025
Jazmine
Nice
2/10
Poor
14 Nov 2025
Peter
When we first arrived, there was nobody at the front desk. We had to wait around 20 minutes for somebody just to come to the desk and there was nobody in the lobby to help us. I even called the number at the front desk three times while I was standing there waiting, and just listen to the phone ring and ring. Somebody finally came. He was not particularly friendly. The first room he put us in reeked of cigarette smoke, so we had to go to the second room upstairs. While that room did not reek of cigarette smoke, it was in very poor condition with torn draperies, cigarette burn holes in the bedspreads, the drain cover for the tub sitting on the bathroom counter, etc. The room itself showed much wear and tear, and there is obviously absolutely no ownership care here. The breakfast, if you could call it that, was an absolute joke. There were so few selections, which were of poor garbage quality, that we had to eat out every morning, even though we chose this location because it’s supposedly included breakfast. This is one of the worst hotel stays I’ve ever had. Overall filthy, not a safe neighborhood, and noisy with screaming neighbors in the room next-door to us for several hours.
10/10
Exceptional
08 Nov 2025
Chris
Good
10/10
Exceptional
31 Oct 2025
Adrian
Clean
Friends_and_family Friends
2/10
Poor
28 Oct 2025
Diane

STAY AWAY AT ALL COSTS!

This property is a health hazard to all who stay here. The first arriving member of our party was given a room where the smoke detector had been removed, mold was all over the bathroom ceiling, semen stains on the floor, torn curtains, the television wasn't mounted, it merely rested against the wall, and the microwave was filthy (see pictures below). Given this is only the mold you can see...I'll leave it up to you as to whether you believe there may be mold you can't see. HOTELS.COM YOU SHOULD BE ASHAMED FOR ALLOWING YOUR CUSTOMERS TO BE PLACED IN SUCH FILTH AND THEN DECLARING THE CUSTOMER DOESN'T DESERVE A REFUND WHEN THE HOTEL IS IN SUCH DISREPAIR!
Business
2/10
Poor
26 Oct 2025
stanley
This place is dirty dirty dirty. Would not recommend it to anyone.
Leisure Family
4/10
Poor
26 Oct 2025
Jneva
The room smelled like mildew. The walls were dirty and the breakfast was very limited and few options.
Leisure Family
2/10
Poor
22 Oct 2025
Jordan
The room doors did not lock and I saw beetles crawling on the walls. When I ask for a refund to cancel the manager said no!
2/10
Poor
13 Oct 2025
Jessica
The first room did not have great lighting. The room was dirty. Then the second room had bugs like cockroaches.
Leisure Friends
2/10
Poor
06 Oct 2025
Ashley

Horrible Hotel

Once I arrived with my children and we entered the room we found several beer cans under the bed . The room was dirty and hair was inside the bed . When I went to the front desk to ask for another room and showed photos the front desk server told me there wasn’t anything he could do he was there alone . The room smelled of animal urine and mold was on the ceiling of the restroom
Friends_and_family Family
2/10
Poor
29 Sep 2025
Penny
After being assigned 3 different rooms, we checked out early because of the filth and bugs.
Business Self
4/10
Poor
28 Sep 2025
Mikaila
Hallways smelled of smoke. Our first room did not have a working door key and we requested a new room. Torn curtains. Kids screaming down the halls. Peeling wallpaper and mold along the ceiling. Quality was not part of this Quality inn. We knew going in that this was no 5 star but this was a rough night.
Partner
6/10
Pleasant
23 Sep 2025
Taurus D
Bad smell odor
6/10
Pleasant
23 Sep 2025
Jennifer

Just ok

Bare bones. Just an ok stay. Needs updating.
Friends_and_family Friends
4/10
Poor
21 Sep 2025
Terrell
I was giving a non smoking room, I was warned that If i smoke in the room I'll be charged extra, but upon entry cigarette smoke was the first smell, also two very noticeable burn holes in the comforter. Then i had to deal with the toilet not flushing due to the water not running, and i had to kill a roach!! Matter of fact i was being generous giving them 2 🌟
Leisure Partner
6/10
Pleasant
19 Sep 2025
Michael
Staff was awesome and helpful. The bed was beyond expired.
Business_and_leisure Self
6/10
Pleasant
01 Sep 2025
Alana

You get what you pay for

Booked this room for an overnight stop on a drive down south. I was looking for something cheap with a fitness center. This is not it! The gym is \"closed for renovations,\" so it should be taken off the list of amenities. Room was clean, smell not great but to be expected. Water in shower and sink not so good. Receptionists were very polite and professional. Breakfast is waffles, cereal, and apples. Not great, not terrible.
Partner
2/10
Poor
01 Sep 2025
Stephanie

NEVER AGAIN!!!

I used a gift card to book this stay and am EXTREMELY DISAPPOINTED! This place is a mess, it stinks, the rooms are TERRIBLE! Black mold in bathroom, no lighting in the rooms, I found countless teams from prior guest, the phone did not work, the side doors of the building have no locks anyone can come and go, I felt extremely unsafe and uncomfortable. The staff was the only decent thing in the building, very nice and friendly for check it and as you walk through. But I am very upset I wasted my gift card on this location!! For one night was over $100 and this property is MAYBE worth $59 a night!!!
Friends_and_family Friends
10/10
Exceptional
17 Aug 2025
Michelle
The property was nice. The only reason i gave it 3 stars they really need to provide more the waffles an 2 kinds of cereals for breakfast.
Leisure Self
2/10
Poor
09 Aug 2025
Eugenia
Filthy sheets
2/10
Poor
06 Aug 2025
Gretchen
The toilet and lock on the door in our room did not work. We then had a problem getting a new room. The lock on the room we were switched to also did not work; the room smelled horrible and was dirty.
4/10
Poor
03 Aug 2025
Kent
Stayed up until 12:30 listening to some hard bass music in area. Didn't restock food at breakfast area. Room had weird smell. Beds were horrible.
Leisure Family
6/10
Pleasant
02 Aug 2025
Arthur
Definitely a 2 star. Nothing more, nothing less.
Room was fine. Bad Oder in hallways.
2/10
Poor
25 Jul 2025
Ana
The hotel in that place was very dirty, smelled disgusting and when we come back to the room from the dinner time they had been giving our room to another customer 😡 you can imagine what was the surprise 😱 really bad situation!!! It was never happened to us
Friends_and_family Family
4/10
Poor
24 Jul 2025
TANNJA
The hallways smell moldy and smoky. The water doesn’t get hot and the pressure is awful.
Leisure Partner
4/10
Poor
20 Jul 2025
brad
Didn’t like much, entire building smelled like smoke, very noisy, ac took and entire day to cool the room
2/10
Poor
20 Jul 2025
Alison

Smelly

The smelliest hotel (hallway/elevator) I have ever been (have to hold breath). Roaches. Do not recommend.
Friends_and_family Family
10/10
Exceptional
18 Jul 2025
George
Clean and quiet.
Business_and_leisure Self
2/10
Poor
17 Jul 2025
Melissa
I stayed at this pro
2/10
Poor
16 Jul 2025
Tiarra

Will not be returning and will not recommend.

I seen one roach in room. I woke up with a rash and bit makes on my shoulders and elbows. I informed the staff.
Self
4/10
Poor
14 Jul 2025
Konzolice
Was not worth $120.00 per night.

Unprofessional desk clerk. Understaffed.
Unprofessional Appearance, dressed like gas station worker.

Broken bathroom fixture, poor water pressure, Dirty Stain Sofa cushions,

Depressing dull room.... Looks like a room that a person would commit suicide in.

3rd party - so no Points or Veteran Discount were supported.

Absolutely my last Quality Inn, possible last Expedia.
Leisure Family
2/10
Poor
13 Jul 2025
Richard

Worst Hotel Experience Ever

Not a pleasant visit as the hotel upon entry was off. The smell of mold or water issue is super strong. Cleanliness was not apart of the hotel at all. The room was not cleaned, food and trash on floor. The door key did not work, no red or green light came on. Front desk changed battery and module and still did not work. No pool, under construction. No full breakfast as listed, just waffle and yogurts.
Friends_and_family Family
10/10
Exceptional
12 Jul 2025
Christopher
Was satisfied with my stay. A/C worked well in late June, fridge was cold, and enough in-room coffee. Shower was good and has installed lighting as opposed to lamps. Location is close to my destination so will consider for future visits.
6/10
Pleasant
11 Jul 2025
Robert

Not the worst, but far from the best

The night front desk person was friendly, and check in was smooth. When we reached the room, we were greeted by the smell of smoke. Light switches didn’t seem to work, but we eventually figured them out. Some bulbs were out. One wall lamp was partially hanging out of the wall. Everything seemed clean. My wife said she killed a couple bugs. The bed was comfortable enough. The hotel was quiet. The area was nice, being located far enough south of Richmond and far enough off of I-95. Breakfast was sparse: waffles, 2 types of cereal, yogurt, coffee, milk. There was one apple in the dish, and no hot tea for my wife. Although a pool was pictured on the website, it was empty with yellow barrier tape around. Overall, disappointing. Might do for a quick overnight, but two nights was too much.
Partner
2/10
Poor
06 Jul 2025
Michael

Need a refund

Roaches in the room and water leaking . I asked for another room same thing occurred and I can’t contact hotels.com to get a refund.
4/10
Poor
04 Jul 2025
Antonio
The staff is awesome but the hotel needs upgrading
10/10
Exceptional
03 Jul 2025
George
Clean and quiet.
Self
4/10
Poor
24 Jun 2025
Julia
Need to remodel this property
Business Friends
10/10
Exceptional
15 Jun 2025
Antonio
Was quiet and convenient
Business_and_leisure Self
4/10
Poor
08 Jun 2025
Tristan
The hotel need to seriously be renovated in the inside. Hotel has horrible sewer smell in it. Hallway and room also has bad odor. Paint job on shower ceiling was coming off with black mold around it. Hotel has potential but, needs to make changes to the hotel for a safe, healthy and comfortable stay.
Business Partner
4/10
Poor
27 May 2025
Brian
First room we were checked into was not cleaned, assigned another room with less beds, room rank of cigarettes, toilet worked maybe half of the time. You get what you pay for, hard to recommend.
Leisure Partner
2/10
Poor
23 May 2025
Jermel
Management is shady and prostitution is keeping the lights on for sure
Business Self
2/10
Poor
18 May 2025
Teal
For starters we reserved the hotel because it had an indoor pool we were never told it was under construction until we tried to use the pool. There are holes in the walls. The staff who greeted us barely said 5 words to us. The “breakfast” is a joke. Stains all over the couch. We’re told our room was ready but walked in to a house keeper in the room then 10 mins later we heard knocking and a house keeper dropped off a shower curtain. The toilet paper falls apart, the towels are no soft. Left clearly open and used “complimentary” products on our sink. We were in a business king suit. This place needs a lot of work. One of the worst hotel experiences I’ve ever had.
Leisure Partner
4/10
Poor
03 May 2025
Jesse
False advertising!!!! Says has a gym shows pictures of the gym but it is now a casino… pool was out of order under construction… breakfast area pictured having fresh fruit but there was no fruit at all! Only one kind of cereal and waffles. The juice machine did not work… would not recommend staying here.
Leisure
6/10
Pleasant
03 May 2025
Katisha
It needs to be updated. It’ll suffice for a couple nights especially if you’re on a budget but if the price is ever over 70.00, it’s not worth it. Better than the Days inn and Red Roof near by that’s in the same price range.
Leisure Partner
6/10
Pleasant
31 Mar 2025
Michael
The pictures of this place online was totally different from what I got. Was very disappointed. The refrigerator was loud, even after the young man tried to fix it. The breakfast was quite ordinary, only hot item was the do it yourself waffle, no meat or potatoes. As older folks we expected more.
Partner
8/10
Excellent
30 Mar 2025
Dante

Update

Update amenities
Business
10/10
Exceptional
28 Mar 2025
Donald
Enough parking space without being too crowded.
Leisure Self
10/10
Exceptional
14 Mar 2025
Teresa
Great experience
Leisure Self
2/10
Poor
11 Mar 2025
Noah
Dirty, bugs in the hallway, damaged facilities, indoor pool not available and drained. Did not have process in place to refund partial trip with Expedia. We payed for 4 nights but only stayed 1. Would not recommend.
Business Family_with_children
10/10
Exceptional
16 Feb 2025
Charletta
This was Avery clean decent quiet place for the money we paid.I will certainly stay here again when in area! Staff waff was professional. My only complaint was… needed hotter water which is just my personal way of liking
Partner
2/10
Poor
10 Feb 2025
Verified traveler
The room was dirty. And a sex toy was found in the bed. It was very disturbing. They gave us another room but it made me very nervous about staying there.
Friends_and_family Family
10/10
Exceptional
01 Feb 2025
Trevis
Only thing i dislike was how loud the room doors slam closed
Business_and_leisure
10/10
Exceptional
01 Feb 2025
Thomas
Always a nice stay
Business_and_leisure Family
6/10
Pleasant
28 Jan 2025
Bhisma
Limited breakfast
Business Partner
10/10
Exceptional
22 Jan 2025
Ryan
Great place to stay in Chester. I love the room set-ups, especially their King Bed pull out sofa one. Ample room, clean, quiet, comfortable and the staff here is fantastic. As of writing this, I rebooked two additional nights. For the price and what you get, it’s the one of the best options at this location.
10/10
Exceptional
01 Jan 2025
J..D
Good lighting, quiet surrounding
Leisure Self
10/10
Exceptional
23 Dec 2024
Brian

Good casual stop

Great stop for a clean, comfortable, and reasonably priced hotel
Friends_and_family Family
10/10
Exceptional
15 Dec 2024
charsley
c
2/10
Poor
15 Dec 2024
Dana
The rooms were horrible. Burn stains all over the floor and headboard in a non smoking room. Neighbors were fighting next door all night in the room and hallway. Sleeping was impossible. No elevator and my room was on 3rd floor. Side doors did not work with key card so every time you go out to smoke you have to walk down all the steps and tgen back thru the main doors all the to end of hall and back up all the steps that stink of pot smell including the main desk area too. They should definitely lower their rates and waiting deposit on the room is unbelievable. Cheapest in that area was only reason to stay there. Not again because all the baby roaches running around when I was there the place is probably infested with them by now.
Business Self
4/10
Poor
14 Dec 2024
Alain

Shame

Elevator not working, full breakfest include but only had pancakes and cereals. Room temperature so cold, couldnt take a shower to cold in the bathroom. Wall paper comming off the walls etc etc. Will never go back.
2/10
Poor
14 Dec 2024
Aaron
Pictures were not what we see in real life, poor facility and no pool no gym, no elevator, dirty hallways.
Business Self
4/10
Poor
14 Dec 2024
Vicki
I went by the reviews indicating that the elevator was in working order which it was not! Thankfully I had seen where others had commented that it may or may not have been working and I requested a handicap accessible 1st floor room because I can’t do stairs. The room was not accessible but was on the 1st floor. The property itself looks to be a little run down but appears there are some improvements being made. The breakfast was pretty much waffles and juice. There was cereal but I saw no milk to go with it. Needless to say we had to eat out every morning which was not planned.
Leisure Family
2/10
Poor
13 Dec 2024
Michael
This property need to be remove from the site! They lied about everything there! The hallway stinks and smell like cigarette smoke! Rooms smells mildew and there was bedbug powder all over the floor! The elevator broke I had to book at another hotel
Business Friends
10/10
Exceptional
03 Dec 2024
Dana
Excellent location for work
Business
2/10
Poor
01 Dec 2024
Jesse
Parking lot is littered with trash, not very handicap accessible to get to the front door
Arrived andthe front desk workers smelled of marijuana, and barely looked up from their laptop to greet us.
Was told our room is 304, on the third floor, then immediately told the elevator is broken and the stairs are at the end of the hallway.
Stairwell was in complete disarray, as workers are apparently replacing the carpet on every floor, wallpaper is peeling off the walls, hand rails are filthy.
Arrived to room on the third floor and the new carpeting was not cut to fit the door, was left a quarter of the way up the bottom of the door, extreme tripping hazard to enter or exit the room.
Hallways smelled musty and mildewy, as well as the constant stench of marijuana.
The room was disgusting, inspected with UV light, couch and window seat were absolutely disgusting
Fluid stains on the walls, mold in bathroom, carpeting was filthy, bug trap was set in the room right next to the bed in plain sight. Had no choice but to stay due to thanksgiving, and the other hotels being booked solid. Found cockroaches on the last night.
DO NOT BOOK WITH THIS HOTEL, COMPLETELY FILTHY, COCKROACH INFESTED, MOLD IN BATHROOM.
Leisure Family
6/10
Pleasant
23 Nov 2024
john
It’s clean it’s a little bit dated, but the staff is really helpful. It’s in a decent location close to the freeway gas station across the street. It’s good overall.
8/10
Excellent
10 Nov 2024
William
This a great stop for our to and from Myrtle .beach trip. Make sure you eat at Don Pepe.
Leisure Friends
2/10
Poor
07 Nov 2024
Ridha
Pool is closed- the hotel should let guests know before booking.
Leisure Family
8/10
Excellent
04 Nov 2024
William
Very good place to stay on our Myrtle Beach trip . Clean great breakfast
Leisure Friends
8/10
Excellent
14 Oct 2024
Robert

Yes, I would stay again!

Nicely run hotel. Very nice, safe, clean location. Interiors are a bit outdated, but there are on-going renovations apparently.
Self

Location & surroundings

Quality Inn Chester - South Richmond
12711 Old Stage Road, Chester, United States

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Quality Inn Chester - South Richmond

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