Name: Sleep Inn Richmond South
Address: 2321 Willis Rd., Richmond, 23237, US

6/10

Pleasant

11 Jul 2026

Jesurun

it looks old

6/10

Pleasant

14 Jun 2026

Abinash

The rooms and carpets need real make over. Carpet was sticky and dirty. Furnitures were broke ripped off. Breakfast is minimal with no eggs or proteins.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Joyce

Mattress and pillows were very uncomfortable. Mattress needed replaced. It slanted like it was well worn. My back and neck are sore.

Family

4/10

Poor

31 May 2026

Cheryl

I stay at this hotel often for work. It's 1 of the cheapest in Richmond South. For your money it's what you'd expect. I've never found any bugs there which is a big plus. But there is usually a strong smell of cigarettes. The breakfast is free but there's never much there.

Business

10/10

Exceptional

27 May 2026

Alhain

El desayuno estaba Pobre la verdad!!

Self

4/10

Poor

25 May 2026

David

You get what you pay for. The staff was friendly enough, and the rooms were clean as far as I could tell, but the property is not well maintained or kept up. Trash in the parking lot and grass, the back stairs hadn’t been vacuumed in weeks probably, many broken items and pieces of furniture in the rooms (to include the window which my child almost stuck her finger through). It is fine if you need a place to put your head down and get a night of rest. Not exactly the place you want to take your family with small kids to stay for a few days.

Friends_and_family Family

6/10

Pleasant

08 May 2026

Cindy

Just an overnight stop on a long road trip - served its purpose.

8/10

Excellent

05 May 2026

Ketteline

Place clean staff good bring your own in your own lotion and toothpaste besides that everything is fine

2/10

Poor

06 Apr 2026

David

Rooms, hallways, lobby all smelled like cigarettes. No extra pillows available. Not helpful front desk staff.

Family_with_children

2/10

Poor

15 Mar 2026

Marco

Room was terrible! The furniture has cigarette burns and the cabinets had missing hardware. Smoke detector was hanging from the ceiling, there was also an outlet hanging out of the wall. Hairdryer had melted. The refrigerator had leaked and ruined my leftovers. And the last straw was when I was going to shower and it had grime all over it. I was going to try and at least stay one night. But the thought of them not properly cleaning the room worried I would be sleeping with bed bugs

Self

4/10

Poor

03 Feb 2026

Sarah

Rooms have no phones and almost every room has water damage and mold

Business_and_leisure Partner

4/10

Poor

19 Dec 2025

Katherine

Broken parts in room(cabinet handle, bathroom vent light) breakfast area was small and lack food options, side door didn't open with key card, didn't have \"do not disturb\" sign

Business

2/10

Poor

01 Nov 2025

Tiffany

We get there and there is hair all over the beds, both of them!! There was hair all over the shower. They had a plastic bag covering the smoke detector so very unsafe!! And the TV didn’t work in the room. The guy at the front desk was so high (all you could smell was weed as soon as you walked in the hotel) but he wouldn’t help with the TV at all. Didn’t even try! And gave us sheets for us to make the beds but didn’t have any blankets for us to use. Terrible experience all around! Highly do not recommend this place at all! Motel 6 would be a lot better!!

Business Family

2/10

Poor

18 Oct 2025

Greg

The photos and marketing for this property were fraudulent. The photos show a hot breakfast but we check in and they only have waffles. That was the main reason we booked this hotel. We are requesting a refund

2/10

Poor

18 Oct 2025

STEVEN

Checked into the hotel at 7:45 put my luggage in the room left to go to dinner when we got back around 9 PM. The card key would not work at the door so my girlfriend went and had the front desk redo the key we get in the room and there’s people in the room. They double booked the same room put us in that room by accident and took our luggage downstairs then they put us in the correct room in that room was dirty so we had to go to a third room, which was a lot better but it was still not very clean. Hotel needs new mattresses paint job cleaned up better Very unhappy experience.

Business

2/10

Poor

16 Oct 2025

Neal

Not nice at desk. The breakfast was minimal at best. Dirty.

Partner

2/10

Poor

15 Oct 2025

Jose

So so dirty, smell so badddddd!! The room smell so baddddddd!!

10/10

Exceptional

08 Oct 2025

Sarah

Not clean as brand standards inside building and room

2/10

Poor

08 Oct 2025

Asha

Room smelled of heavy mold and urine, the tv stand and surrounding wood area was clearly water damaged the wood is splitting like crazy. there are roach present in the facility. the bed frame and mattress was all welted and not stable. smelled of smoke.. bathroom was disgusting toilet and sink brown

Leisure Family

10/10

Exceptional

30 Sep 2025

Angel

No complaints

8/10

Excellent

26 Sep 2025

Irwin E.

I was a great stay

Business Self

4/10

Poor

23 Sep 2025

Bonnie

Hotel staff was friendly. The room was ready when I showed up. There is plenty of parking. The bed, toilet, shower and sink were clean. But the bathroom smelled of old bleach and the inside of the bathroom door was sticky. The room I was given smelled of urine. I’m sure the tv was newer, but I didn’t use it. The bed pretty comfortable. The outlet on the lamp (for charging devices) did not work even though the light of the lamp did work. There was trash in the nightstand drawer.
Overall, I’m not sure if this property has been taken over by new management and they’re trying to rehab it. Or if it’s just going downhill. There was some damaged spots on the walls and the trimmings.
The air conditioning worked just fine.
I would probably not stay here again.

Leisure Self

6/10

Pleasant

19 Sep 2025

Terri

Clean room

6/10

Pleasant

19 Sep 2025

Jeffrey

Only there for a night. No frills place.

Leisure Self

2/10

Poor

05 Sep 2025

Edward

Had bugs

Friends

2/10

Poor

31 Aug 2025

natalie

The place was not clean and in a shady neighborhood

Leisure Pet

2/10

Poor

30 Jul 2025

Monique

The air conditioner was old , broken & air smells horrible . The room smells terrible.

Business_and_leisure Family_with_children

2/10

Poor

21 Jul 2025

Kaitlyn

Na

10/10

Exceptional

23 Jun 2025

Tywanda

I was very pleased and I will return.

Leisure Partner

6/10

Pleasant

16 Jun 2025

Julie

The hotel is getting a bit run down. The floral cleaner/incense smell was very strong in the room, but the hallway smelled like smoke. The room was clean, just old. It wasn’t a terrible stay, but I wouldn’t choose this location again.

Business_and_leisure Partner

4/10

Poor

11 Jun 2025

Lorraine

Don't think I'll be staying there or recommend, the breakfast coffee sucks not too much to choice from the wifi is horrible especially if you have kids that have devices, there's to many rules like no visitors, the price is high on top of that they charge you extra $50 for damages which the rooms already have tier/wear! Not the best hotel!

Friends_and_family Family

2/10

Poor

26 May 2025

Jessica

Mold of every color growing in the bathroom. When we got there both rooms had the heat set to the mid 80s (it was 70 in Richmond, so completely unnecessary), and one of the rooms had a smell.

Leisure Family

2/10

Poor

26 May 2025

keith

nothing I can think of
Terrible place to stay, dirty, broken door, hair dryer pulled off wall, air was loud, TV didnt stay on, had to restart it many many times until we finally gave up. terribly dirty floors.

Leisure Family

6/10

Pleasant

21 May 2025

Jennifer

The room was nice. Bed was hard. No biew besides the burger king drive thru. Room was clean but whatever cleaning product they use was super perfumy and caused an instant headache.

Partner

8/10

Excellent

28 Apr 2025

anil

They said breakfast include but very limit...

8/10

Excellent

18 Apr 2025

Carole

Decent hotel to stay at . Clean and quiet . Staff was very nice ! Comfortable bed

4/10

Poor

18 Apr 2025

Abby

The bathroom had a stain on the toilet seat. The shower had built up dirt. The bathroom door was horrible. The tv remote didn't work 😐. We were 4 pepole staying and the breakfast area was very limited to the bread items. Only had 2 bagels on a couple slices of bread and muffins. Overall dislike our stay.

Business_and_leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Gerardo

Good place to stay

4/10

Poor

04 Apr 2025

Sydney

Although it was convenient and decently priced, it isn't cleaned very well and the halls/lobby always smells like weed.

Leisure Friends

4/10

Poor

17 Mar 2025

Frank

Grounds trashy, sticky stains on floor in room, front desk tried to charge extra for service animal and 1 hour early check in. Not at all what is expected for a choice hotels. I am a member. Dog manure all over the grassy areas also. Outside trash cans overflowing. Entire location smells like Indian Sage and musty. Would never stay here again!!!!!

Business

10/10

Exceptional

16 Mar 2025

Verified traveler

Very clean room. The bathroom space was bigger than I imagined it would be and very inviting. I would choose that hotel again if needed.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2025

Branden

😀

2/10

Poor

25 Jan 2025

LaKeisha

Needs renovating badly

10/10

Exceptional

30 Dec 2024

Wilfredo

It was very clean

Leisure Partner

4/10

Poor

21 Nov 2024

Carole

The hotel looks nicer online . However, it needs major updating . The furniture in rooms are outdated and so are the lamps . The place needs some renovating asap. It’s good for 1 or 2 nights .

Business_and_leisure Family_with_children

6/10

Pleasant

21 Nov 2024

David

Price was affordable. General appearance was ok, but closer inspection in room revealed wear and tear. Bed was comfortable. Hvac seemed to preform ok. Shower rod was broken, so shower curtain couldnt close properly.

Business Self

10/10

Exceptional

11 Nov 2024

Gabriel

Coming from a business trip this hotel was perfect very comfortable bedding the hotel seemed pretty clean, the AC worked really fast, the receptionist quickly got me a room, if I had to stay here for a few more days I would say the experience would be comfortable

6/10

Pleasant

09 Nov 2024

Michael

Very dated . Mildew and things like rusty bathroomlight fixtures are too easy not to replace

Business Self

8/10

Excellent

01 Oct 2024

Evan

it was convienent

Leisure Self

8/10

Excellent

08 Sep 2024

Maria

The first night I slept lake a baby, second night, in the next room someone was slapping the door every five or ten minutes none stop, but i did hear somebody calling the attention on him and he stop, so i will said is wasn’t the hotels fault, hotel is good. I like it.

Friends_and_family Family

8/10

Excellent

23 Aug 2024

Maria

We only stood one night convenient right off the highway and near many places to o eat. Place was clean and room was fine for staying one night!

Leisure

10/10

Exceptional

12 Aug 2024

Kyle

I was in town for the Cup Series race at Richmond and wanted to stay somewhere close to the track that wouldn’t break the bank. Good/clean hotel and I’d stay here again.

Leisure Friends

10/10

Exceptional

20 Jul 2024

Yiioshi

Good service

Business_and_leisure Self

6/10

Pleasant

13 Jul 2024

Deborah

The room was super dirty upon arrival. We stayed there one night and we’ll never go back.

Business_and_leisure Pet

8/10

Excellent

29 Jun 2024

Monica

Good price

Leisure Self

6/10

Pleasant

10 Jun 2024

Edward

The door room doesn’t lock closing the door that’s no need card to open, we have use the chain to lock the door.

Leisure Family

10/10

Exceptional

28 May 2024

Sonia

Good

Business_and_leisure Family

4/10

Poor

22 May 2024

Robert

Condition of the property was so-so. Hallways smelled. Chair in the room looked like they got it from someone who put it out by the road. Whole thing was 2nd rate.

Leisure Partner

10/10

Exceptional

12 May 2024

Quinston

Really nice price and rooms were pretty decent.

Business Self

4/10

Poor

12 May 2024

Gary

Never again.

3x new room keys to get working. Hotels.com charged $10 more than direct booking. Hallway smells. Room not very clean. Bloody snot on wall! Hair on sheets.Coffee lukewarm.

Friends_and_family Family

8/10

Excellent

05 May 2024

Portia

Room was clean but the toilet was backed up

Leisure Partner

8/10

Excellent

01 May 2024

Linda

Property looked & smelled clean. The male that checked us in was beyond rude! But the lady who was on later was great! The breakfast buffet was also very good. Would stay again, perhaps. . Convenient to 95 & 85, very good price

Business_and_leisure Family

10/10

Exceptional

29 Apr 2024

Jason

First time staying at Sleep Inn and surprised to find out this hotel is well managed in everything that makes us feel comfortable. Very good price too!

Friends_and_family Family

6/10

Pleasant

28 Apr 2024

Ruben

One night trip

Friends_and_family Friends

10/10

Exceptional

14 Apr 2024

Wilson

Good

8/10

Excellent

01 Apr 2024

Ingrid

Clean and friendly.

Leisure Family

2/10

Poor

29 Mar 2024

Verified traveler

Look elsewhere

I knew this was a budget hotel but it is in a bad area and since there were people hanging out in cars in back and the back door does not lock I did not feel safe and checked out early but haven’t received any money back

2/10

Poor

17 Mar 2024

Erica

Terrible experience

Every employee was extremely rude and couldn’t bother to help in any way. Our room had an overwhelming smell of weed when we walked in. We had to leave the window open for hours. The sink and shower were broken and things weren’t clean.

Partner

4/10

Poor

18 Feb 2024

Kirk

We arrived late in evening around 9pm. Staff no where around. We waited 15 mins. Staff arrived was pleasant but grouchy (very tired). Room was musty and in need of renovation. Shower had mold and the water leaked which was very noisy. Challenging to sleep w leaking water. No other rooms available. No surprise w breakfast. Departed at 10 am and front desk person still there not sure of his schedule. Cleaning staff was pleasant.

8/10

Excellent

16 Feb 2024

Portia

the rooms were clean

2/10

Poor

10 Feb 2024

JeanHe

We were given a room that was dirty (trash hadn’t been emptied, there were stains everywhere, smelled of smoke even though we requested a non smoking room)
The sink started gushing water just before 10pm so we called down to the desk for service, waited for a long time before we had to call again. We were given another room but we had to go all the way back down to the front desk to get the keys when the new room was literally across the hall. How embarrassing to have to go down 3 floors in your nightgown….
The next day, we returned to our room and the key wouldn’t work so we had to go back down to the front desk. It turns out the keys deactivate at noon everyday despite the length of your stay so we had to go to the front desk each day for four days to get our keys reactivated….
The next morning, housekeeping knocked on our door at 8:45am just to collect our dirty towels. Upon returning later that afternoon, we found they hadn’t emptied the trash or replaced any linens. Also, the towels they did give us were just placed on the tv stand instead of in the bathroom.
Not a single person in this hotel smiled at us, greeted us or even apologized for any of the multiple inconveniences we experienced. Will NEVER stay here again.

Business_and_leisure Friends

10/10

Exceptional

24 Jan 2024

Joseph

Nice stay

6/10

Pleasant

16 Jan 2024

Tina

The staff were very noisy early in the morning. Hollering down the aisle to each other while guest were sleeping.

Leisure Family

4/10

Poor

07 Jan 2024

Adrian

2 stars.

Leisure Family

2/10

Poor

06 Jan 2024

Pamela

This property required a $50 damage deposit, which should have warned me that things were not good. Room smelled bad, mold on bathroom ceiling, missing one side table, bed very uncomfortable and low, hair on the bathroom floor. Doors banging all night long, people in hallway and outside coming and going. Did not feel safe there. Had little if any rest. Did not use shower as bathroom was dirty. Would not recommend to stay there. Area very sparsely occupied with other businesses. The one next door was closed. Not favorable area, won't use Sleep Inn again.

Leisure Self

8/10

Excellent

03 Jan 2024

Beth

People outside in cars drinking and smoking pot

Leisure Pet

8/10

Excellent

02 Jan 2024

Wenddy

Everything was great except for an employee that spoke to us very rudely during breakfast

Friends_and_family Family

4/10

Poor

01 Jan 2024

Kelly

Our first night was okay, room wasn't horrible, but the room wasn't swept good. Especially under the beds.
The second time we stayed, the light switch was broken, pieces of the ac vent were knocked off and parts of the bottom wall were falling off in the bathroom. Our door was the worst! We couldn't get it to open with the key unless we ran it through quickly about 10 times. Breakfast was closed before we came down at 8:30am. It was incredibly noisy this second night as well.

Leisure Family

6/10

Pleasant

30 Dec 2023

Kelly

Beds weren't what we expected. Very uncomfortable

Leisure Family

2/10

Poor

29 Dec 2023

Shelby

When i needed to switch locations they wouldnt let me and they refused to give me my money back. All they care about is money.

Leisure Partner

4/10

Poor

29 Dec 2023

Verified traveler

A Very Annoying Hotel Stay

Had to switch rooms because the toilet didn't work. Then had to change keycards FIVE times because the first four cards stopped working. This tiny housekeeping woman will tell you that you can't bring breakfast food to your room, then during the last 5 minutes of breakfast, everybody grabs what they can and goes back to their room with their food. Housekeeping also burst into our room the day before we were set to check out to tell us it was past check out time.

Partner

8/10

Excellent

25 Dec 2023

Portia

I had a quick getaway for 2 nights. It was a decent room and clean. My microwave didn’t work but the staff allowed me to use the one in the breakfast area. Overall not bad for the price. The staff was friendly and although I don’t really know the area we felt safe.

Leisure Partner

4/10

Poor

21 Dec 2023

Hannah

2 stars

Uncomfortable environment. Sketchy.

Room was fine. Whole property had an unpleasant odor. Price was right, but still a terrible hotel

Friends_and_family Friends

6/10

Pleasant

08 Dec 2023

Victor

Nice staff, but room really needs repairs and updating. Stained chairs, broken light and shower door.

Business Self

6/10

Pleasant

04 Dec 2023

Verified traveler

Good not great but covers what you need.

The Good: Nice service. Hot shower, clean bedsheets, cold fridge & a working microwave. Pet friendly.

The needs improvement: Smelled old so my travel air freshener came in handy. The first room I got had a bathroom light that didn’t turn off, part of the door latch was missing to close from the inside so traveling alone was concerning & several parts of the particle board furniture was broken & exposed. I didn’t want to be liable so they switched me to the room next door. I was located right to next to the first floor exit so the door slamming all night kept me up & made my dog bark each time. I didn’t sleep much. Too tired to change rooms again. The next night there was no issue with that. I had issues with my key cards not working a few times during my stay. That has happened at other places but this was more than most.

It’s an industrial area close to Chester so I wouldn’t want to stay here alone again. I did ask for an early check in & they did offer it but there’s a fee. There was also another fee for having my dog there each night. I wish that was stated on the booking site. With the extras I paid, I would have just gotten a more comfortable nicer hotel elsewhere.

Great if you don’t care about that last stuff but for me it suffices for what I needed.

Business

6/10

Pleasant

04 Dec 2023

kathy

It’s older needs a lot of renovation.no coffee at breakfast no tea other then camomile

Leisure Family

6/10

Pleasant

23 Nov 2023

Dustin

I got what a paid for. it was an inexpensive room to sleep in. Their was a smell of mildew in my room, I saw other reviews that said this while research, so i was not shocked. Not a place for a picky traveler but it served my purpose

Business Self

8/10

Excellent

23 Nov 2023

MILES

I kept hearing a noise throughout the night and one of the light's wasn't working

Leisure Friends

6/10

Pleasant

21 Nov 2023

kathy

Our beds were horrible .moms was broken and mine was really uncomfortable they need to be replaced until they are don’t stay in 101

Leisure Family

10/10

Exceptional

11 Nov 2023

Monica Tatiana

Love breakfast there!!!

Business_and_leisure Partner

6/10

Pleasant

09 Nov 2023

Paul

It is always a crap shoot traveling with large dogs and finding a place to stay last minute along I-95. This hotel still has carpets on the floor and just didn’t “feel” clean. Bed sheets had some stains and the shower had mold inside on the joints of the shower wall units.

8/10

Excellent

30 Oct 2023

Burke

Overall Good Experience. Very convenient to I-95.

4/10

Poor

15 Oct 2023

Yakeema

The staff was not pleasant AT ALL. At check in I was charged an extra $20 for early check in (1 hour), the room was outdated. The night staff was rude & unpleasant when they were advised of an issue we had with 1 of our rooms. I would never refer anyone to this establishment.

Leisure Family

8/10

Excellent

08 Oct 2023

Robert

Front desk staff was polite and friendly.

Business_and_leisure Family

6/10

Pleasant

01 Oct 2023

Alassane

My room had a strong smell of cigarette and they couldn’t change the room.