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Richmond Airport Hotel

Richmond - VA · United States

5501 Eubank RdView location

8.6/10Excellent865 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.6/108.6
Condition8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Richmond Airport Hotel

Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, a picnic area, and a banquet hall.

Guests can get around on the complimentary shuttle, which operates within 3 mi. Satisfy your appetite with American cuisine at Gate 55, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe.

Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Sandston?

This hotel has 10000 square feet (929 square meters) of space consisting of conference space and 7 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours). Make yourself at home in one of the 160 guestrooms featuring refrigerators and Smart televisions.

Read more about this hotelShow less

Located in Sandston, Sheraton Richmond Airport Hotel is within a 15-minute drive of Broad Street and Greater Richmond Convention Center. This hotel is 8.1 mi (13.1 km) from The National and 8.5 mi (13.6 km) from Richmond Raceway.

Make yourself at home in one of the 160 guestrooms featuring refrigerators and Smart televisions. Your bed comes with down comforters and premium bedding. 40-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.

Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Sandston? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and 7 meeting rooms.

A roundtrip airport shuttle is complimentary (available 24 hours).

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The seasonal pool will be open from May to September.
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can access their rooms with a mobile device.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately USD 20 for adults and USD 12 for children
    • Uncovered self parking fee: USD 10 per day (in/out privileges)
    • Extended parking fee: USD 10 per day
    • Rollaway bed fee: USD 50.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Arabic

    Thai

    English

Nearby attractions

White Oak Village 3.1 km / 1.9 mi
Dorey Park 6.3 km / 3.9 mi
Dabbs House Museum & Henrico County Tourist Information Center 6.6 km / 4.1 mi
Broad Street 8.2 km / 5.1 mi
Richmond Community Hospital 8.8 km / 5.5 mi
James River 8.9 km / 5.5 mi
Virginia Capital Trail: Richmond Trailhead 9.1 km / 5.6 mi
Cedar Street Baptist Church of God 9.9 km / 6.2 mi
St. John's Episcopal Church 10.5 km / 6.5 mi
Tobacco Row 10.5 km / 6.5 mi
Central Business District 11.2 km / 7 mi
Edgar Allan Poe Museum 11.3 km / 7 mi
White House of the Confederacy 11.3 km / 7 mi
VCU Medical Center Critical Care Hospital 11.4 km / 7.1 mi
VCU Medical Center North Hospital 11.5 km / 7.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 160
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Golf course
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
Show 35 more facilities & services
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Room service
  • Laundry serviceExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Luggage room
  • Café
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Meeting room: 7
  • Business centre
  • Outdoor freshwater pool
  • Sun loungers
  • Parasols
  • Hot tub
  • Breakfast
  • Set menu lunch
  • Set menu dinner
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    Richmond Airport Hotel

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXESTUDIO • DELUXESTU.DX

    Photos are not available for this room type.

    Richmond Airport Hotel

    STUDIO DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE GUEST ROOMSTUDIO • DELUXE GUEST ROOMSTU.DX-GR

    Photos are not available for this room type.

    Richmond Airport Hotel

    STUDIO DELUXE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Richmond Airport Hotel

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Richmond Airport Hotel

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen Beds • 1 BedroomQUA.H6-2Q
    QUADRUPLE Accessible-Two Queen BedsPhoto unavailable5 photos

    Richmond Airport Hotel

    QUADRUPLE Accessible-Two Queen Beds

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2Q

    Room amenities

    • Safe
    • Wi-fi
    • Extra beds on demand
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-2

    Photos are not available for this room type.

    Richmond Airport Hotel

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Richmond Airport Hotel

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BED • 1 BedroomSTU.DX-KG
    STUDIO DELUXE KING BEDPhoto unavailable6 photos

    Richmond Airport Hotel

    STUDIO DELUXE KING BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-KG

    Room amenities

    • Shower
    • Bathroom
    • Cable TV
    • Bathrobes
    • Desk
    • Toiletries
    • Extra beds on demand
    • Wi-fi
    • Housekeeping
    • Direct dial telephone
    • Radio
    • TV
    • Hairdryer
    • Bathtub
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Richmond Airport Hotel

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accesible DeluxeSTUDIO • Accesible DeluxeSTU.H6-DX

    Photos are not available for this room type.

    Richmond Airport Hotel

    STUDIO Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BEDDBL.CB-KG

    Photos are not available for this room type.

    Richmond Airport Hotel

    DOUBLE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUB QUEEN BEDQUADRUPLE • CLUB QUEEN BEDQUA.CB-QN

    Photos are not available for this room type.

    Richmond Airport Hotel

    QUADRUPLE CLUB QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Richmond Airport Hotel

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUB KING BEDRoom • CLUB KING BEDROO.CB-KG

    Photos are not available for this room type.

    Richmond Airport Hotel

    Room CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Richmond Airport Hotel

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Richmond Airport Hotel

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN

    Photos are not available for this room type.

    Richmond Airport Hotel

    QUADRUPLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GUEST ROOM KING BEDRoom • GUEST ROOM KING BEDROO.GR-KG

    Photos are not available for this room type.

    Richmond Airport Hotel

    Room GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Richmond Airport Hotel

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Richmond Airport Hotel

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Richmond Airport Hotel

8.6
Excellent
865 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.8 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
12 Jul 2026
Warren
Very clean.
Family_with_children
10/10
Exceptional
12 Jul 2026
Barbara
Great room! Very clean!
Self
8/10
Excellent
06 Jul 2026
Almoustapha
Nice stay
Self
10/10
Exceptional
06 Jul 2026
Michael
We stayed one night for our flight out the next morning. It is less than two minutes from the airport. We had a rental so didn't use the shuttle. People were waiting so I assume they have one. Parking in the lot was $10 which isn't that bad and I know they need to keep people flying out from parking there. The room was clean, air worked and the bed was comfortable. The staff was extremely friendly. If you are in need of a place before your flight out, you can't go wrong here.
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
James
One of the nicest airport hotels I have stayed at. The room was huge, clean and comfortable! Bar and restaurant open until 11pm. Nice exercise and pool. Starbucks in lobby area. 5 minute shuttle to airport. I will stay here again on future trips to the Richmond Va. area.
Self
8/10
Excellent
28 Jun 2026
Greg
Breakfast was outstanding
Partner
10/10
Exceptional
17 Jun 2026
Jordan
Great staff, perfect for a short stay right at the airport!
10/10
Exceptional
15 Jun 2026
Sarah
The room was very big and very clean! Great amenities in the bathroom. Super pretty lobby and restaurant!
Family_with_children
10/10
Exceptional
14 Jun 2026
Jennifer
Elevator need AC ?
Need more umbrellas for shade on hot day
Partner
8/10
Excellent
14 Jun 2026
Kelly
We were able to book quickly when our flight was cancelled. Pool access was great and clean room.
Took awhile to check in and our fridge wasn’t cold.
Family_with_children
8/10
Excellent
08 Jun 2026
Timothy
Other visitors, very noisy during the night
Self
10/10
Exceptional
06 Jun 2026
Jennifer
Another great stay!
Staff was helpful, room very clean and amazing shower.
We enjoyed a delicious dinner at hotel restaurant with lots of food for the money!
Partner
8/10
Excellent
06 Jun 2026
Diane
Room was clean and comfortable.
Partner
8/10
Excellent
04 Jun 2026
Loretta
Just across the street from the airport parking lot.
Self
10/10
Exceptional
01 Jun 2026
Arlen
We love staying at this hotel when flying out of RIC. It’s very convenient with the shuttle service! Benjamin, the bar tender and server is amazing.
Partner
4/10
Poor
18 May 2026
David
The restaurant was understaffed, and one (overworked) bar person was openly belligerent to customers. The other complained repeatedly (though pleasantly) about being the only person working. Since the property is not surrounded by other options for a meal, it made the stay disappointing.

Having a faux Starbucks near the lobby, only open until 2 pm, was another odd aspect.
Family
8/10
Excellent
14 May 2026
christopher
Arrived 11:30pm left next morning at 9:00. Clean rooms; pleasant and helpful front desk staff
Family
10/10
Exceptional
11 May 2026
Steven
Very good
Family_with_children
10/10
Exceptional
09 May 2026
Corinne
My room was spacious and well appointed. The heating/air unit was so loud when it kicked on that I just turned it off.
Self
2/10
Poor
07 May 2026
khalilah
Worst hotel experience EVER! I was locked out my room upon returning at 1 am and there was no staff available for 20-30 mins we walked the entire first floor. Once the staff finally showed up, I had the key rekeyed 3 times and the door still wouldn’t open. They used the master key with no luck. Finally maintenance had to be called from another property which took a while. He had to drill a hole in the door which created a pile of sawdust in my room. And the door lock was still not operable. I had to change rooms in the middle of the night after 3 hours of foolery. I’m annoyed and will never stay there again. This was a work trip and my director was present and she is not pleased with Marriott which will impact future decisions of staying at this location. The leadership team has done nothing to accommodate us for this HUGE INCONVENIENCE. Shame on Marriott! I will continue to share this story on all platforms until this is addressed. I expect basic necessities when traveling and they were not provided and I did not feel safe.
Business
10/10
Exceptional
06 May 2026
Yamslee
Nursing mom here, they gladly froze my ice and were very accomodating.
Self
2/10
Poor
05 May 2026
Steven
No room what I pay for
10/10
Exceptional
02 May 2026
Deborah
Very nice facility and close to the airport.
Self
10/10
Exceptional
01 May 2026
Abdulrahman
There were nice stuff and helpful specially Mina was the nicest man
10/10
Exceptional
26 Apr 2026
Richard
Clean, friendly staff, airport shuttle and late check up because I’m a Marriott Member. They didn’t care I booked on Expedia and they even upgraded my room to a suite.
Self
10/10
Exceptional
15 Apr 2026
Sandra
NA
10/10
Exceptional
02 Apr 2026
Sherita
Nice property. Rooms were spacious and very clean. The rooms were quiet, you couldn't hear much outside noise or noise from your neighbors. Staff was helpful and considerate. I'd definitely stay here again.
Self
8/10
Excellent
27 Mar 2026
TRENTON ANDREW
Ok
6/10
Pleasant
23 Mar 2026
Melinda
We arrived at 7:30 pm to a packed full, loud, active lobby. The check in staff person was all business, no friendliness. We had a suite but the room did not have linens for the sofa bed. When I called the front desk about linens, I was told they could be picked up at the front desk. They definitely were not trying to win my repeat business.
Family
6/10
Pleasant
21 Mar 2026
Hernan
Breakfast was a surcharge. Parking was a surcharge. The hotel and even the room appeared to be clean until we opened the pull out sofa. The mattress was dirty and full of crumbs. Asked for bedding linens ahead of time but was not provided until after checking in and did not have complete bedding provided.
Family_with_children
2/10
Poor
10 Mar 2026
Antionne
No T.V. No Wifi
Partner
10/10
Exceptional
02 Mar 2026
Gayle
The staff at the restaurant were so kind and welcoming.
10/10
Exceptional
22 Feb 2026
Qiana
At the first glance from the lobby, I knew I picked the perfect hotel. It looked stunning and smelled amazing. The entire hotel was spotless (Parking lot, Lobby, Elevator, Room, Restrooms, Hallways, etc.). The same wonderful aroma followed me all the way to the room. I was very pleased with the room. It was nice and spacious. The staff was also amazing, so helpful and very professional from the front desk staff to the cleaning crew. This hotel is a 10/10. I felt very safe, secure, and peaceful. I had an amazing stay and very restful night. Thank you Sheraton!
10/10
Exceptional
09 Feb 2026
Christina
Great location. Spotless room. Will stay again.
Leisure Partner
6/10
Pleasant
05 Feb 2026
james
Not very clean
Self
10/10
Exceptional
11 Jan 2026
Jeanette
I did not have a chance to have breakfast since i left too early.
Leisure Self
10/10
Exceptional
28 Dec 2025
Millicent
Yes
Self
10/10
Exceptional
24 Dec 2025
Melissa
Hotel was clean and quiet. The shower pressure was amazing! The best hotel shower we’ve ever had. Bed and pillows were also comfortable. Benjamin, the gentleman behind the bar was also excellent. Very friendly and attentive.
Leisure Family
10/10
Exceptional
23 Dec 2025
WILLIAM
Clean rooms, staff very nice.
Business_and_leisure Family
10/10
Exceptional
09 Dec 2025
Ashley
The room was clean, the staff (especially the bartender) was 10/10 she called customers by their names and that made the experience that much better. I also loved the easy check in.
10/10
Exceptional
28 Nov 2025
Marian
We always stay at this hotel when we fly. Nice hotel.
Leisure Partner
10/10
Exceptional
26 Nov 2025
Robin
Single female-Had an early flight and this hotel was perfect!
I was on the 5am Van and was at my gate at 5:15!!!! Extremely quiet, huge king suite; very clean and safe. They had superb customer service and all of my needs were met! I will definitely stay again!! Highly recommend!
Leisure Self
8/10
Excellent
05 Nov 2025
Jessica
Friendly staff
8/10
Excellent
19 Oct 2025
Debby
I love the spacious rooms and the convenience of being near the airport. Having a microwave in the room would be a great improvement.
Leisure Family
10/10
Exceptional
15 Oct 2025
Gregory
Awesome
10/10
Exceptional
14 Oct 2025
Amy
Very clean!
Leisure Self
10/10
Exceptional
08 Oct 2025
Qing
A nice overnight stay. Staff were friendly and helpful, the bed was firm and comfortable. The breakfast was really nice, but I was surprised it was not included in the booking.
Friends_and_family Family
4/10
Poor
21 Sep 2025
Kim

AC did not work!

Everything was great upon arrival, we were early (1:00 pm) & they had our room ready. We set out stuff down & I adjusted the thermostat to 70 degrees (it was 74). We then left to attend a wedding. Came back at 8:00 pm & it was 78 degrees. The thermostat was “programmed”. Called front desk twice before they came up. He pulled it from the wall & said he “reset” it & turned it to 67. It ran for a few hours before reaching 72. At 2:00 am it had reverted back to the “programmed” schedule (74 degrees). It was miserable. I have a thermostat that’s programmed, but this one couldn’t be “over ridden”. It was awful!!!! Wouldn’t recommend if you want sleep or need to look your best going out. Very disappointing
Friends_and_family Family
10/10
Exceptional
13 Sep 2025
Bruce
The Front Desk staff were great.
Leisure Self
6/10
Pleasant
07 Sep 2025
Salma
Room was dirty when we first entered. Front desk fixed this issue and got us in another room.
Leisure
10/10
Exceptional
06 Sep 2025
Tammy
Nice, clean hotel
Leisure Friends
2/10
Poor
25 Aug 2025
Verified traveler
When I was checking in, I asked the gentleman behind the counter if you wanted my name and he looked at me and said ID so I handed in my ID and then he couldn’t find my reservation. Then I was given a room that smelled like sewage.
Self
10/10
Exceptional
20 Aug 2025
James
Property is very clean throughout, would possibly be a good idea to have bar menus available at front desk.
Leisure Self
10/10
Exceptional
16 Aug 2025
Kisha
GREAT STAY!! I will be back!!
Leisure Self
2/10
Poor
15 Aug 2025
robert
We had to leave. The shower didnt work, the room was dirty and there was one towel.
2/10
Poor
10 Aug 2025
Michael
The room had a significant amount of ants everywhere in the room.
Leisure Family_with_children
10/10
Exceptional
09 Aug 2025
Mary
Excellent experience all around!
8/10
Excellent
31 Jul 2025
Jennifer
We were put here when our flight was diverted. The staff were very friendly despite being bombarded with a plane full of angry passengers.
8/10
Excellent
30 Jul 2025
Kioni
Hyoj
6/10
Pleasant
23 Jul 2025
Carl
Looked better in the pictures. No restaurant or bar but plenty of crappy chain food joints and wine shop near by. Pool area is ok but loungers are all stained or worn and pool could do with some TLC. Reception area has had a makeover and there are some modern amenities in the rooms but the property is showing its age with wear and tear. Nice staff. Would probably try a newer alternative if we were to visit the area again.
Friends_and_family Family
10/10
Exceptional
20 Jul 2025
Ashley
This stay was really nice for my family and I. The staff were very nice and responsive and the rooms were so spacious and clean. Highly recommended. Thank you for a great overnight stay.
Family_with_children
10/10
Exceptional
13 Jul 2025
Ana
Room and bathroom were very clean. They met our request of extra towels and blanket immediately. AC worked very well. All toiletries were of good quality. Ample on site parking. The restaurant was also very good, open until late.
Leisure Family
2/10
Poor
08 Jul 2025
Joshua
Ac didn’t work for my 2 week stay They worked on it 3 times and didn’t have room to move me.. I opened it up to find it frozen no support at the front deck
Business Self
8/10
Excellent
04 Jul 2025
Lita
Nicely renovated
Leisure Family
8/10
Excellent
30 Jun 2025
James
Everything was satisfactory.
Leisure Family
10/10
Exceptional
27 Jun 2025
Michelle
Easy check in great transportation to the airport
Leisure Friends
10/10
Exceptional
21 Jun 2025
stephanie
The property was literally three minutes from the airport and the shuttle went directly there. It was a perfect place to stay if you had a very early flight. The rooms were clean and bright.
Leisure Family
10/10
Exceptional
18 Jun 2025
Evan C
Clean room, great water pressure, friendly staff.
Business
10/10
Exceptional
14 Jun 2025
Lauralee
Customer service has been top notch. The restaurant was great.
Business Self
10/10
Exceptional
02 Jun 2025
Jaime
Staff was super helpful
Friends_and_family Family
8/10
Excellent
31 May 2025
Ada
N/A
Leisure Family
10/10
Exceptional
29 May 2025
Elizabeth
It’s so close to the airport. Super friendly staff.
Leisure Family
10/10
Exceptional
26 May 2025
Nicolette
The stay was great and property was very clean!
Leisure Partner
10/10
Exceptional
18 May 2025
NANNETTE
We enjoyed our stay at the Sheraton Bonvoy by Marriott the staff was so polite the foyer, bar and dining is very nice and clean the rooms were very clean and presentable, I have nothing bad to say... they offer a buffet breakfeat that you can enjoy before you check out with a good selection of the popular breakfast foods and drinks, its a nice way to end your stay.
Leisure Partner
10/10
Exceptional
17 May 2025
Tanya
The property was absolutely beautiful, very clean and everything sparkled. There was a nice restaurant/bar area as well as a small area you could purchase snacks.
Staff was friendly, and there was a shuttle that was very prompt in the morning. I found the entire experience after a frustrating traveling day very accommodating.
Leisure Family
10/10
Exceptional
17 May 2025
Rami
Good hotel
10/10
Exceptional
16 May 2025
Scott
Remodel of the place looks great
Business Self
10/10
Exceptional
16 May 2025
Jeffrey
Great hotel, very clean!
Friends_and_family Family
2/10
Poor
14 May 2025
Susan M
Claim they have 24 hour shuttle service …nope…they are so disorganized at this location
10/10
Exceptional
06 May 2025
Verified traveler

4 night stay for family

everything was great. room was spacious and clean. bed was very comfortable. pillows were very soft for my liking, but not terrible. staff were very friendly.
Friends_and_family Family
4/10
Poor
06 May 2025
Suzi
The lady at front desk was not very welcoming
Will to stay here again
Bonnie at the bar was amazing!\
Leisure Partner
8/10
Excellent
02 May 2025
Eliazer
fine airport hotel
6/10
Pleasant
29 Apr 2025
Louise

Front desk staff

Mattress wasn’t great. Biggest problem was that we needed to return a car and asked for the phone number for the shuttle service and we were given the wrong number. It was actually an out of service number. So we walked from the airport back to the hotel. The front desk person wasn’t very friendly and didn’t seem able to answer questions out of the ordinary.
Partner
10/10
Exceptional
20 Apr 2025
Mary

Nice Airport hotel close to Richmond Airport

Compared with my Ashland Studio Inn trip, the Sheraton Richmond Airport Hotel is the hotel from heaven. Nice and clean and quiet and safe.
Self
4/10
Poor
16 Apr 2025
Thomas

A head cold brought to you by Sheraton.

I stayed there 4 nights. The heat never fully worked. I asked for assistance from several staff members. Your only bright spot is kenya. I'm on my way back home with a miserable cold. The solution is either shut the room down until the problem can be remedied, or fix it right away. Thank you.
Friends_and_family Family
8/10
Excellent
13 Apr 2025
Dr. Emily
Nice property. Some of the staff at the front desk were a bit curt.
Business Friends
10/10
Exceptional
09 Apr 2025
kimberly
Beautiful place and great food!
Leisure
4/10
Poor
09 Apr 2025
Jasmine

Unsatisfied

Checked in. Was sent to the wrong room. Had to move all of my stuff and check into another room. After settling in and getting undressed to take a shower, the shower was broken. Had to get dressed and move yet another room. Very exhausting. Staff did not accommodate me for the inconvenience, staff barely cared. My second time staying at this hotel as I frequent the area for business however I think that was my last.
Business
10/10
Exceptional
08 Apr 2025
Fuaau
Outside of an already well-set, clean looking property, The courtesy of service, and the professionalism of the staff, accommodated by well-defined people skill needed in the front end speaks volume to what the property has to offer, and represents.
Leisure Family
10/10
Exceptional
01 Apr 2025
Ashley
Very clean and the staff were extremely kind and accommodating.
2/10
Poor
31 Mar 2025
brandon
This was possibly one of the worst experiences ever.
I was in town for business. Booked 3 rooms for 6 nights (totaling $3,688.88). At arrival I had to place a card on hold for incidentals (which is perfectly normal and fine). However, when I checked my account. I noticed that they held $915 PER ROOM. After complaining to the manager. He promised to make the necessary adjustments and gave me breakfast vouchers. Well I've been home now for 4 days and that hold is still there!
To only make matters worst, my trip was cut short by 2 days. They DID NOT reimburse me for those 6 nights (3 rooms x 2 nights). And now that I'm back home, I can't get a manager on the phone. FYI. I'm 47 years old and this is the very first review I've ever wrote.

Other than that, $10 per night parking and $18 breakfast. But the place is clean. Which is definitely worth reporting.
Business
8/10
Excellent
30 Mar 2025
Tara
No issues with the hotel itself. During our visit, there appears to have been an event, so it was overrun with children that were noisy and playing in the halls.
8/10
Excellent
25 Mar 2025
Anthony
The cleanliness
10/10
Exceptional
19 Mar 2025
Lawrenette
The shower temperature and pressure were amazing!! The restaurant was delicious.
Business Self
4/10
Poor
16 Mar 2025
Ralphann
The hotel was very nice, clean and spacious! The only downside was having to change rooms because there was a boys soccer team staying in the hotel. I mentioned at check in not wanting to be in the midst of any children groups. I explained it’s customary for children and pets to be on the lower levels and couples or individuals traveling to be assigned upper levels and away from the noise. The staff responded as if they were incompetent and didn’t understand what I was trying to say. Needless to say we feel victim to excessive noise and door banging pranks.

My request to be separated is a standard procedure in hospitality and after several attempts we were finally assigned a quiet room on the top floor. So we packed up and moved.

Next time I will call ahead to be sure there aren’t any groups and/or access to a manager that can accommodate us accordingly without all the aggravation.
Business_and_leisure Partner
2/10
Poor
14 Mar 2025
Joseph

Worst stay and couldnt find another hotel option

Well the room smelled of damp and old with weds hanging from ceiling and corners rusty door ways and unlockable windows and patio door. If couldve found a different option would have. Then to top it off room tv did not work sad when you book the deluxe suites
Business
10/10
Exceptional
13 Mar 2025
Lisa
The hotel staff and room were great. My only surprise was a $10 charge to park my car in there lot overnight?
Business_and_leisure Partner
2/10
Poor
10 Mar 2025
Kimberly
Arrived at 12:45 for a 3p check in. I was early and didn’t mind waiting in the lobby reading my Kindle. At 1:30, they said my room was ready. Great! Went upstairs to find only one bed made (the other bed was completely stripped). When I called the front desk to explain the situation, the woman said there are sheets downstairs and I could make my own bed. I said, “You want me to make my own bed after all I’m paying?” She said no, but I would need to return downstairs and wait for another room to become available. Forty five minutes later they said the same room was now available. I’m sure the woman had me wait extra long as there is no way it took 45 min to make that bed.
Leisure Family
2/10
Poor
02 Mar 2025
Scott
Charged to park
10/10
Exceptional
28 Feb 2025
Peggy
It was a great stay everyone so nice and accommodating

Location & surroundings

Richmond Airport Hotel
5501 Eubank Rd, Sandston, United States

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Richmond Airport Hotel

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