Hermitage Hotel Richmond Virginia

2/10

Poor

03 Aug 2026

Ceara

The room was ridiculously nasty. The refrigerator was unplugged and dirty inside and the bed comforter has cigarette holes in them about 50. The room was dirty. It stunk the bed was very itchy even though I didn’t see any bugs, but I would not recommend staying here no breakfast was at the hotel as they say there were and we were on the fourth floor with no elevator.

2/10

Poor

06 Jul 2026

Leila

Dirty and neglected. Room smelled like a chain smoker lived there for a year.

Self

2/10

Poor

05 Jul 2026

HIRA

Torn down building-no amenities and staff on hand.
Lacked up keep in room amenities- weak AC and spring beds.
We ended up getting bed bugs and had to check out early.
Do not remember. Expensive and not safe.

Partner

2/10

Poor

30 Jun 2026

Sara

The property was in poor shape. Maybe if operators would spend more money on the property and not their cars, it would be better. The room smelled like stale smoke. Just needs a major overhaul. No amenities, heck barely any toilet paper in the room

Family

2/10

Poor

28 Jun 2026

Linda

Very dirty

Self

2/10

Poor

28 Jun 2026

Arun

Terrible room. Staff was friendly

Friends_and_family Family

2/10

Poor

23 Jun 2026

Eyleen

The hotel has no working elevator. I was offered a room on the fourth floor with no working elevators. They wouldn’t even help you carry the luggage to the room. After me making much fuss. They finally offered me a room on the first floor which I took since I could not climb 4 floors of stairs. I had a king size bed. They provided 3 pillows that were very low in quality, no firmness whatsoever. The bedspread seemed liked it has never been changed or washed. Forget about deposit if you gave one. They do not return it. Think twice before getting the room. Does not feel safe.

10/10

Exceptional

18 Jun 2026

Destiny

.

Self

10/10

Exceptional

31 May 2026

Jesica

M

2/10

Poor

29 May 2026

Gregory

The only thing that I can say is that the hotel was in a very shady area but there was a police officer on the premise during the night. There was a very moldy odor in the room, there were holes in the walls, there was no bath mat in the bathroom tub or anything to secure my footing (I slipped in the shower). The outside entrance to our room was locked and the area inside the room by the door was damp because water had leaked inside the room because it rained overnight. There was. no remote for the television the was no phone in the room, and the hotel lobby was constantly dark. I thought the hotel was closed. It was a good thing that I only stayed for one night. I will never go back there again

Partner

2/10

Poor

23 May 2026

RaMond

There are no telephones in the rooms. I did not feel very safe. At first glance the property seemed abandoned.

Self

2/10

Poor

18 May 2026

Shatada

urine soaked walls, dried urine on the bathroom floor, dark weed smelling staircase (elevator is broken), dark hallways, door had been kicked in so it was dented with wood detached (the locked worked)

Self

2/10

Poor

13 May 2026

Eric

Terrible toilet did not flush took three days for a plunger. I needed my fire arm because random people kept knocking on my door and bed bugs!!!?

Friends_and_family Family

2/10

Poor

10 May 2026

Simon

For your own sake, do not even bother attempting to stay in hermitage. I pulled in late night for a quick sleep and head out early morning. On arrival bldg lobby was dimly lit. No cars in parking lot, a few homeless people outside. Clear to me that this hotel was a shelter of sorts. I left after no answer and suspicious looks from some of the residents. 3 cars in parking lot of a bldg allegedly close to sold out. Please hotels.com , do even a little bit of homework before offering this to your clients. We deserve at least that. I booked another hotel at twice the price and will happily eat the cost of hermitage. I love to save a dime, but if my adult daughters were there I’d ask for a “I’m ok” communique in am

Self

6/10

Pleasant

09 May 2026

Jackson

It was a room. It was \"clean\" . I only stayed one night literally just to sleep in the room.

Self

4/10

Poor

08 May 2026

Ekaterina

For the price we paid, it was as expected - very rough. The showerhead was fixed with a plastic bag, and the hole in the wall next to the wall AC unit was plugged by stuffing plastic bags into it, too. The elevator was broken, one of the pillows and one of the bed covers had blood stains, the shower curtain liner was missing, and there was no hair dryer. Carpets, walls and popcorn ceiling were smelly - I suspect it was the original 1970s. I saw a large rat running across the parking. The only relatively nice part of the property was at the reception - we even had our hopes up when checking in!!! It was clean and smelled nice, dated but decent. When we got to our room, though, it was a different matter.

Family

6/10

Pleasant

06 May 2026

Mr

Room’s wasn’t that clean

Family

8/10

Excellent

02 May 2026

Mr

It was a good stay

Family

2/10

Poor

29 Apr 2026

Kelz

Don’t stay here at all this place is horrible staff and all rooms are dirty and nasty

Partner

2/10

Poor

28 Apr 2026

Henriette

No comment

2/10

Poor

26 Apr 2026

Matthew

Had a horrible time, had to go to a whole different hotel. The hallways gave super creepy vibes, there was graffiti on most of the walls, not that I mind graffiti just y'know wasn't advertised. And the pictures of the room didn't really match the room, sorta felt like I was crawling with bugs after leaving. Totally creeped out and a little set off, the hallways felt like someone was watching you from around the corner, the stairways felt like a parking garage.

Friends_and_family Family

4/10

Poor

25 Apr 2026

Zane

There were stains on the mattresses, burns on the sheets and comforter, crumbs all over the place, a layer of dust on the hairdryer, and eveything was just generally worn. It was cheap but not sure it was worth it.

Friends

6/10

Pleasant

25 Apr 2026

Patrilla

There was no breakfast, and the staff didn't really do their job very well at all. There was no Wi-Fi there was no what I saw on the ammunition

4/10

Poor

24 Apr 2026

Aden

Requested a non-smoking room and received a smoking room. The elevators did not work and was on the 3rd floor. If you need to extend do it via Expedia they have much higher in house rates. The room was partially cleaned had stained floors and the table was stickey. Would not recommend you absolutely get what you paid for and no more.

Self

2/10

Poor

24 Apr 2026

Paola

First thing there you notice is the stench of smoke. Every place you looked, it was some sort of barricade and something not working. The smell was the same as you entered the room. The blankets full of holes from cigarette burns and the bathroom toilet did not work properly, it didn’t flush and water wasn’t flowing back. Got out of there as soon as possible. Even for just a one night stay, never again.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

kari

Ok

8/10

Excellent

23 Apr 2026

kari

Ok

2/10

Poor

20 Apr 2026

Crystal

The buildings and surrounding parking lot appear to be condemned and abandoned on first sight (at least one of the buildings actually is condemned and boarded up w/posted notices all over it). The staff if there is one is simply unavailable and unresponsive. The elevator in the building my room was in on the 3rd floor does not work ( I can personally confirm that it hasn't worked for at least 1 year).
The room itself could have actually been nice if anyone gave minimal attention to repairs and housekeeping. However the current state is filthy, unkept and in need of maintenance/repairs. There was a plumbing leak in the middle of the night that soaked through the carpet where the carpet and flooring meet between the entry/bathroom & the sleeping area. The bedding was dirty (unchanged!), stained and had cigarette burns in my non smoking room that had no smoke detector! Dirty tissues and other debris.There was mold in the carpet and bathroom, exposed plumbing, no bulbs in some of the fixtures, melted parts of dirty appliances (hair dryer, microwave and AC unit) Will post pics if allowed. A broken desk chair that dumped me into the floor! Front desk was informed but recieved no response or efforts.
I will say the towels appeared to be new, there is a bare pattio/balcony that wasn't mentioned in ad that I appreciated and the nearby Marcco's pizza is impressive, delicious, friendly, professional and accommodating. All just at the fringe of Scotts Addition.

2/10

Poor

19 Apr 2026

Trevor

This place was absolutely awful and I would never recommend it to anyone ever the whole wall next to the toilet was covered in urine and piles of dirt in the room, they gave us key cards to a wrong room, the whole first and second floor hallways had a thick cigarette smog

Friends

10/10

Exceptional

18 Apr 2026

Angela

Everything it was peaceful and quiet

4/10

Poor

15 Apr 2026

KAIO

I didn’t feel safe, the area is very dangerous and during the night tou can listen to people walking outside and there is a big window with visibility to my room… the room have 3 doors but tou only have average to one of them, because the others don’t work, and it makes it not safe at all!

4/10

Poor

13 Apr 2026

Vicki

Parking was easy. However, the property is in terrible shape. This is not a hotel, it is a motel. The man at the front desk was not friendly or welcoming. The room door wouldnt open with the key card.

Partner

2/10

Poor

11 Apr 2026

Eliiezer

The property is run down, the room smelled, the bed was uncomfortable, the bedding and towels were threadbare, the person at the front desk was unfriendly and unhelpful, the elevator was not working

10/10

Exceptional

30 Mar 2026

Dawn

It is convenient to local restaurants and some sights. Very close to the diamond.

Self

4/10

Poor

30 Mar 2026

Tiffany

Half the hotel was closed down and ask for more towels never got them.

Friends_and_family Family

2/10

Poor

30 Mar 2026

Lindsey

No

Family_with_children

2/10

Poor

30 Mar 2026

Kayla

100% a crack shack … do not stay. As soon as we checked in I was told our room was on the 4th floor and the elevator was broken and no other rooms available, mmk. When we pulled around the back to our room, there was a hooker in a green ripped up stripper outfit hollering at us from one of the balconies asking if we lived around here… there were multiple run down men smoking out front of the lower ground level rooms that I believe they lived in. We’re not even in the building yet … The front doors were broken and wedged open, there were boards up everywhere much like you do for abandoned buildings. So then we needed to walk up cold stairs to the fourth floor, which it wrecked of marijuana and there was a junkie more than likely a prostitute hanging in the stair way … the room was dated and old, the faucet to bathroom sink just hanging, … the bed was wobbling like crazy, marks of substance all over the comforter and pillows. I left and bought new blankets and pillows for the night, along with disinfecting spray, wipes and air purifier. The room wrecked of smoke the entire time despite all the nonsmoking signs hanging all throughout the hall. With the elevator being broken I can’t imagine anyone going up there to clean anything … especially not the two sleeve ball men working the front desk.

Family_with_children

8/10

Excellent

26 Mar 2026

Jacob

The trash in the hallway was an interesting thing though i didnt mind it much. Must be an unspoken rule that the trash is taken out that way as room service won't enter your room till you check out.
Each sheet or cover on the bed had at least one cigarette hole burned through it. I could tell cause it was hard and charred around the edge of the hole. The place semi-regularly smelled of weed as well.
Other than that it was an adequate stay for a convention over the weekend.

Partner

8/10

Excellent

23 Mar 2026

Angela

The room was fine. We were comfortable.

Friends

2/10

Poor

22 Mar 2026

Richard

Staff fine, place is old, room covered in cigarette burns and blood and other substances, not exaggerating

Self

6/10

Pleasant

14 Mar 2026

Efrain

Kind of old
It looked like it was a great place years ago
But for me it was adequate for the night stay

Friends_and_family Family

2/10

Poor

13 Mar 2026

Christopher

Room looked clean but everything was sticky - TV control, handles, door knobs. Terrible. The hotel in general is showing its age and is poorly maintained. Hallways and stair wells ugly. It looks like it's about to go out of business. Front desk attendant unfriendly and unwelcoming. Directions to my room were inadequate. Had to search. Recommend you drop it.

Self

2/10

Poor

09 Mar 2026

Christopher

Not Recommended to stay here. Front Desk Staff was no where to be found for 30 minutes. Place was not clean

Friends

6/10

Pleasant

07 Mar 2026

Stephanie

Photos were misleading for entire property. Lobby is elegant and nice. Then drive around back to separate buildings much less nice for room. Curtains broken and didn’t close all the way. Greasy/sweaty handprints left on headboard from someone’s roll in the hay.

Friends_and_family Family

2/10

Poor

03 Mar 2026

Percell

We didn't stay bed was dirty not clean

Partner

2/10

Poor

17 Feb 2026

Taylor

Room was filthy. Stained sheets and towels. Writing in the back of bathroom door. Fingerprints all over walls. Elevator doesnt work and theres no sign telling you. Half of building is condemed. There is no gym. Did not feel safe there. Ended up checking out 2 hours later.

Self

2/10

Poor

16 Feb 2026

gage

Room was very neglected, staff was sort of okay

4/10

Poor

08 Feb 2026

lateshia

It was dirty, no toilet paper, trash in the hallways and automactic door was stuck. Even the lobby look sketchy and the attendant was focused on her phone when she did appear. Looks like someone just brought the contract and did nothing else, but at least the bed was comfy. If you dont care and just need to rest your head, itll passbut past that. No!

Leisure Self

2/10

Poor

08 Feb 2026

Kari

Wholes in the blankets, bed was terrible could feel the springs, stains on the floor

Business

4/10

Poor

02 Feb 2026

Yasser

BE WARNED!!

1 - Hotel is very large but no upkeep! Everything broken, closed off or just neglected

2 - My room had half a roll of toilet paper remaining with no replacement! I had to purchase my own

3 - Random street ppl walk into the different blocks and knock on doors asking for food, money or more. I couldn’t believe this as it did not give me a good sense of security whatsoever!

Self

2/10

Poor

19 Jan 2026

Rebecca

Cigarette holes in the duvet cover and sheets, dark blood like stains on the armchair, broken deadbolt, some sort of liquid splatter on the walls of both the bathroom and bedroom, strong smell of smoke, broken bathroom door, and I feared for my safety (would be very easy to break into the door) so I stayed on A friends couch instead.aafriends cough

Friends_and_family Friends

2/10

Poor

12 Jan 2026

Juan Octavio Aviles

Room Was Dirty

Business Self

2/10

Poor

11 Jan 2026

Samuel

Extremely dirty, room smells like smoke, broken furniture

2/10

Poor

11 Jan 2026

Reagan

We ended up not staying here at all. The five room they showed us was covered in throw up. There were also bugs in the bed as well as no deadbolts on the door. Even when touring the executive suites is even worse than the normal. The manager was supposed to call me and I never heard from him at all. I would never stay here. When talking to the staff they had no clue what was going on and they were acting clueless the whole time. Also at least three of the rooms had signs on them that were placed that by the local government departments saying that those rooms were unsafe living conditions.

Business_and_leisure Partner

4/10

Poor

10 Jan 2026

Kassem

It could be a great place, but it sadly isn't. Rooms smell like cigarette smoke in the non smoking area. Dirty. Bad parking. Elevator was out, so had to take the stairs to the 4th floor constantly. Towels were literally shredded. Blanket on the bed had a hole burnt into it. The only reason it isn't one star is because I didn't see any bugs and they had hot water.

Partner

6/10

Pleasant

08 Jan 2026

Janet

No, the room is never clean
The floor is never swepted or or scrubbed.

Self

2/10

Poor

03 Jan 2026

Abby

Hotel has bed bug

2/10

Poor

31 Dec 2025

Charles

Renovations needed badly!!

Leisure Self

8/10

Excellent

28 Dec 2025

Adam

Cheap and accessible

2/10

Poor

24 Dec 2025

Ramsey

The hotel is actually a motel with doors that lead directly to the outside. This is borderline false advertising. The “lobby” is in a separate building from the poorly maintained rooms. I went to check in, no one was at the desk even though I called to say I’d be there at 3pm. Customer service was terrible-the employee was curt and rude. The room was also terrible. The chair was torn and stained and the sheets also had mystery stains on them. The bathroom was absolutely disgusting, I didn’t even take a shower because the floors were so nasty. I was afraid to sleep in that room and I am angry I paid with my hard earned money for it. Please look into the deceiving photos of this listing because this “hotel” (motel) is not as advertised and needs some serious repairs and maintenance.

Friends_and_family Friends

2/10

Poor

14 Dec 2025

Myra

Just don’t go there. The building is neglected, no restroom in the lounge area, toilets and facets leaks, foreign workers for maintenance can’t speak English. My door was broken open when I was not prepared to fix a leak in the wall and this shocked me. No real house keepers,dirty bed and bedding. This is not a hotel but really an abandoned building. It’s like a Halloween night. I couldn’t sleep at all except in my car.

6/10

Pleasant

10 Dec 2025

Charles

Microwave not working,holes in the ceiling 😔

Leisure Self

2/10

Poor

04 Dec 2025

Darius

Didnt stay here at all service sucked the room was not cleaned at all had bedbugs just not a good hotel at all I would remove this from your listing of choices ASAP

Business Self

8/10

Excellent

01 Dec 2025

Janet

Room was clean but elevator doesn't work and I was on

Self

6/10

Pleasant

30 Nov 2025

Charles

Staff is always polite.Clothes from previous guests,still in dresser 🙃

Leisure Self

10/10

Exceptional

22 Nov 2025

Ian

We were in town overnight for a concert. Place is weathered but we had a fantastic stay. Can’t beat the price.
Will return👍

Partner

10/10

Exceptional

22 Nov 2025

Jaime

Relaxing stay and easy to extend stay

Leisure Partner

2/10

Poor

21 Nov 2025

Mary F

To begin with, this was definitely not the non-smoking room I requested-- the smell was quite unpleasant. The king sized bed had only three very small cushions stuffed with small chips of foam. The armchair was badly ripped on both arms. In several areas the paintwork was splattered and dirty. On the positive side, the room was a good size-- unfortunately I didn't wish to spend a moment more than necessary in there. I couldn't recommend this hotel to anyone, even at bargain rates.

Self

6/10

Pleasant

18 Nov 2025

terrell

Was an easy checkin hassle free and room was in decent order everything was fair enough wifi coukd be a little better but over all was a good stay.

Friends_and_family Friends

2/10

Poor

18 Nov 2025

Tyler

Bugs in room of a building that looked like it’s still under active renovation process.

Self

4/10

Poor

17 Nov 2025

Keenan

Looks like they are in a full reno without any progress being made.

8/10

Excellent

13 Nov 2025

Charles

All goo

10/10

Exceptional

12 Nov 2025

Jaime

Clean quiet room. Ease in extending booking

Leisure Friends

8/10

Excellent

12 Nov 2025

Charles

Clean balcony,staff is awesome 💯

Leisure Self

10/10

Exceptional

09 Nov 2025

tremayne

Great

Leisure Partner

2/10

Poor

09 Nov 2025

Richard

Tout le mobilier en décrépitude le matelas qui bougeait pas fixer au sommier, pas de café ni dans la chambre ni au comptoir de la réception, odeur de renfermer dans la chambre manque de savon dans la douche, pas de service de déjeuner le matin. La saleté était omniprésente.

Leisure Partner

2/10

Poor

09 Nov 2025

gary

We walked away from the hotel and did not stay overnight. The clerk behind the counter did not show us with room was I came back after looking for half an hour and he was not there. There was a rat in the parking lot walking around we didn’t wanna get out of the car …. The lobby Dark dingy one of the hallways and I was going to walk into a dark and a terrible smell to it we ended up staying at the Holiday Inn express they do not deserve payment and it is a shame that expedient even has them on the list would be more had a family with children. This is my wife and I and we were very concerned about safety.

Leisure Pet

10/10

Exceptional

07 Nov 2025

Christopher

Very reasonable rate for my employee.
Comfortable room. Convenient location.
Some good food options a short walk away.

Business

2/10

Poor

07 Nov 2025

Graham

(I did look for contact details of the hotel to feedback directly but found none having booked on Hotels.com...)

It really should be illegal for you to advertise this hotel in this way. It's shocking. I stayed there as it was cheap and there was a gym. Now I know why it was cheap...

It's not a hotel... it's a motel with a hotel building out front where NONE of the function rooms are operational. My room had a door to the corridor and a door outside. And the sliding door at the end of the corridor was broken so corridor was open to the elements.

It's a building site. I think at least one of the \"rooms\" had some official notice on it as if it was boarded up.

Gym not operational.

Smoke alarm in room had been removed and not capped.

I have never seen such old and worn furniture, sink, toilet etc. The sheets were clean but I couldn't say if anything else was it was so old.

Half of the parking lot is being used for highway construction trucks.

Self

4/10

Poor

06 Nov 2025

Jaime

Clean. Room. Just checked in and no hot water in shower. Going to request a room switch

Leisure Partner

8/10

Excellent

04 Nov 2025

Janet

No, I actually had to clean my own room.

Self

4/10

Poor

04 Nov 2025

Tommy

The property was not kept up it smelled bad the room was very much below standards

Self

4/10

Poor

04 Nov 2025

Kathryn

The parking felt somewhat safe but I did remove everything valuable from my car just to be sure. The staff was very nice and I felt secure with them but the overall cleanliness wasn't great. The only thing I felt comfortable with was the bed. I didn't trust the carpet enough to remove my socks so I kept them on the entire time.

Business Self

10/10

Exceptional

03 Nov 2025

tremayne

Grest

Leisure Partner

8/10

Excellent

02 Nov 2025

Kyle

Get what u pay for I guess

2/10

Poor

02 Nov 2025

Cynthia

The staff or owner was completely rude. The room was dirty. The bed had spots all over them. The bathroom was filthy. The toilet paper was dirty and above the shower there was mold, black mold, and the ceiling was caving in. I wish I had pictures because it’s unbelievable what they’re trying to have people stay in. The security was horrible. They left the doors to the hotel propped open. The hotel room door itself was missing a piece and the door to the balcony didn’t have a handle. The place itself looked abandoned, and overall it was a horrible experience.

Business_and_leisure Family_with_children

8/10

Excellent

30 Oct 2025

Chris

Front desk wax helpful

2/10

Poor

24 Oct 2025

Arthur

Staff can’t speak English. Place is not advertised truthfully. It’s a horrible place to stay. I would take this off your list of hotels.

Business Self

10/10

Exceptional

16 Oct 2025

Jaime

Quiet, clean rooms at a reasonable price. So relaxing we stayed a second night!

Leisure Partner

10/10

Exceptional

12 Oct 2025

Wanda

There was plenty of parking space.

Friends_and_family Family

2/10

Poor

10 Oct 2025

Harbert

Room was absolutely disgusting and not cleaned in what looked like a long time. Requested non smoking and the entire room smelled like cigarettes and the was cigarette butts on the bedframe and burn holes in the furniture.

Business_and_leisure Partner

8/10

Excellent

09 Oct 2025

Jaime

Staff make sure only booked guests are at the hotel but it is currently under remodel and there were roaches in our roo.

Leisure Partner

2/10

Poor

08 Oct 2025

Brady

room smelled like straight up cigarette smoke even though it was a non smoking room. staff wouldn’t give another room. said they were out even though website said they had 8 rooms. told us to reach out to expedia to get a refund so we did and expedia got in contact and the hotel denied the refund request.

Leisure Partner

2/10

Poor

06 Oct 2025

Caitlyn

room was incredibly dirty. someone’s drink from before us was left in the bathroom. as well as damp and wet towels covered in hair. the fire alarm was dismembered in the room. the pillows had stains and so did the bed sheets.

Partner

10/10

Exceptional

01 Oct 2025

Brandon

Clean

Partner

10/10

Exceptional

28 Sep 2025

Brandon

Here for the stay

Very nice people and room is clean..

Partner

6/10

Pleasant

28 Sep 2025

Rosalind

The property was inexpensive, but I wasn't aware that it also houses individual on social service with no place to live. They are actually resident living there due to increase rental prices across the city of Richmond. It was an eye opening experience for me, maybe it was meant for me to see how blessed I am. The place could use some TLC.

Leisure Self

2/10

Poor

26 Sep 2025

Elizabeth

Horrible

Leisure Family_with_children

2/10

Poor

24 Sep 2025

Alec

Not worth the low cost

Room was dirty, things were broken everywhere

Partner

4/10

Poor

24 Sep 2025

trevor

Was gang writing all in the bathroom, pictures online looks nothing like the actual room.

Partner