Name: Extended Stay America Richmond W Broad Street Glen
Address: 6807 Paragon Pl, Richmond, 23230, US

10/10

Exceptional

30 Jun 2026

Sherry

People are nice here very clean n friendly area nice place to be

Friends_and_family Family

4/10

Poor

27 Jun 2026

Randy

My door had to be slammed because it would not shut properly. I mean SLAM it too.

10/10

Exceptional

22 Jun 2026

Bendora

The checking in looked a bit run down. But when we got to the rooms it was very clean. Water pressure was great!

Partner

8/10

Excellent

21 Jun 2026

Angel

Clean, no bugs , stove only had two working burners but that was not a big deal. No remote for tv took a full day to get one . They seem short staffed but all staff was kind . Really no major issues . Would stay here again.

Friends_and_family Family

2/10

Poor

17 Jun 2026

Dazamarie

Went to check in and waited 30 mins in a hot lobby to do so and then was told that they had no rooms available. I booked this room well in advance so there is no reason why I shouldn’t have a room but a walk in does. Highly disappointed.

Partner

4/10

Poor

14 Jun 2026

Cori

So we paid for wifi that never worked. When we called the front desk, they told us to call a separate number that never actually answered. At least one of us got sick from the air conditioning in the rooms that seem like they have never been cleaned. Actually my worst experience ever at a hotel booked through expedia.

2/10

Poor

31 May 2026

Martel

Upon arrival, the upkeep in of the external, the properties is questionable.

6/10

Pleasant

16 May 2026

Desmierida

It was ok, I had issues with the toilet and a sink there were clogged ,two lamps weren't working & there was a big water bug I had to ask staff to remove. 😳

Self

2/10

Poor

09 May 2026

Herbert

We were very disappointed with our stay. The Emergency side door was propped open with a rock at night. When we checked in they gave us a room key to an occupied room and fortunately we only saw an open suitcase and not walk in and disturb someone. These 2 situations made us feel unsafe. The desk clerk gave us a new room and in the middle of the night, at 3 am, the smoke detector battery alarm started going off. Needless to say we didn't get a good nights sleep or enjoy our stay.

Partner

10/10

Exceptional

08 May 2026

Stuart

Excellent all around

Self

10/10

Exceptional

28 Apr 2026

Eliza

I had a good stay.

Self

8/10

Excellent

10 Apr 2026

Shanita

Clean and friendly staff

8/10

Excellent

30 Mar 2026

Michael

No breakfast. No real amenities at all. Clean room. Comfortable bed.

Self

6/10

Pleasant

23 Mar 2026

Glenn

.

Partner

2/10

Poor

15 Mar 2026

JOHN

Door handle broken, weird room layout, free breakfast was instant oatmeal only!

Friends_and_family Family

2/10

Poor

03 Mar 2026

Wendell

Kitchen had nothing in it to cook with. Website described it had utensils in room. Under bed was disgusting. Lint and hair under bed. On top of fridge were old room keys from previous guest and dust. Oven top didn't work. Knobs on stove were backwards. Room really needs to be updated for that price I paid. Will never stay there again. Waste of money

Partner

10/10

Exceptional

27 Feb 2026

Maria

Clean room. Great staff.

Friends_and_family Family

8/10

Excellent

30 Jan 2026

Katherine

Nice room but older appliances and stove oven was questionable… clean room and lots of space

8/10

Excellent

30 Jan 2026

Katherine

Nice room, clean and spacious.

Self

6/10

Pleasant

23 Jan 2026

Elizabeth

The staff was great which is the only reason I’m giving this hotel 3 stars. I switched rooms multiple times due to various reasons that were out of anyone’s control. Thankfully, none of my possessions were damaged along the way. There’s a weird smell in all the rooms which I’m sensitive to, so I wouldn’t stay here again.

Business Self

2/10

Poor

06 Jan 2026

Hasana

Stains 😯 on all carpets, garbage smells, unclean touch screens, unclean sofas, mattresses, unclean bathtub, was unable to bathe properly while on menstrual cycle and do womanly hygiene care

Business

10/10

Exceptional

04 Dec 2025

Amanda

Room was clean and safe

Leisure Family

8/10

Excellent

01 Dec 2025

Khrystalee

Full kitchen

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Maysha

The full kitchen

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Tonica

Provided a sense of home. Very much accommodating. Thank you all so much.

Leisure Pet

10/10

Exceptional

18 Nov 2025

Sierra

My service baby/dog was accommodated without hesitation.

Leisure Pet

10/10

Exceptional

17 Nov 2025

Bridget

Comfortable room with ample space

10/10

Exceptional

15 Oct 2025

Hai

Compared to many other extended stay hotels, there is no comparison!! The Extended Stay America at 6807 Paragon Place is exceptional. Not only does the entire staff make us feel like we are at home, but the attention to details are impressive. The kitchen supplies are offered without charging extra fees, from can liners to tissues, to pots & pans, dishes, flatware, which other hotels in the same category nickel and dime their customers. Any time If we were not satisfied, they would be graciously be attentive to resolving any issues. Not that we had any issues warranted, I personally had a small preference that was accommodated professionally, warmly, respectfully as well as followed up on to ensure I received what I wanted. Other hotels didn't show empathy or any compassion comparable to the service oriented staff at The Extended Stay. Not only is the price well worth it, the staff is top notch and can rival the service of any hotel. I personally have traveled to many countries, stayed at many hotels from 5 stars to 2 stars, with my experience traveling, I feel I can honestly access what this hotel offers. Without any ulterior motives for me to write this review. I know people may write reviews attempting to receive a discount or something free, I have already checked out and have my honest opinion from my experience staying. With this review I do hope others can experience the wonderful amenities and gracious staff lead by GM Mary-Ann Evans offers

Partner

2/10

Poor

19 Sep 2025

Jesse

Rude ppl in front desk and they act like they don’t want to help you & all the times we’re there there’s NO water running HOT AND the AC doesn’t work & they don’t want to fix it or accommodate you for their mistakes

Leisure Family

8/10

Excellent

05 Sep 2025

Jessica

It was an easily accessible property. It was clean. Walls are thinner so you can unfortunately hear louder guests at times. Staff was nice.

Leisure Partner

4/10

Poor

27 Aug 2025

HORTENCIA

Very dirty and noisy

Business Partner

6/10

Pleasant

17 Aug 2025

Jane

We booked a queen suite with a kitchenette and a pull out couch. The room had a weird odor. The size of the room was nice. The pull out couch mattress was in terrible condition and I had to go back to the front desk to ask for sheets and pillows. When using the shower, it sounded like you were about to fall through the floor. It made all kinds of creaky noises. The hotel was in a nice location and decent for the price.

Leisure Family

10/10

Exceptional

01 Aug 2025

BAXHUL

It was a big surprise the utensils and cooling system functioned fine 24/7.The lovely behavior and readiness of staff made us to have a pleasure stay for two weeks. We will recommend this hotel for long time stay.

Leisure Family

2/10

Poor

29 Jul 2025

nicacio

Cockroaches

Leisure Family

8/10

Excellent

10 Jul 2025

Dymind

Great amount of space.

Leisure Friends

8/10

Excellent

01 Jul 2025

Kathryn

It looks to be in an office building area, but there’s privacy and trees all around. Much more calm and clean than I would have expected based on the location. I would DEFINITELY stay here again.

Business Pet

6/10

Pleasant

26 Jun 2025

trino

Friendly staff

8/10

Excellent

24 Jun 2025

Leslie

I would have expected that the odd requirements of staying at this property would have been strongly noted up front. First time we have stayed at a place that “had a contract” with the local government and had to scan the drivers license of every adult staying. We also had to agree to: “… I (we) consent to the release of information regarding my (our) stay at the Hotel to the County of…”. There were two other stipulations that we had to acknowledge, but the one that involved scanning our licenses and approving sharing our stay information (it was only for one night), the latter which if we didn’t approve, we wouldn’t be spending the night. This felt a bit like a police state rule and was very troubling.

The hotel was very clean. The staff were very friendly. Some furniture in the room was showing some fairly advanced wear and tear. Refrigerator/freezer was knocking all night. Overall, for convenience to where we needed to go to in the morning and the economical price for one night, we would probably stay again. But we would feel much better if it didn’t feel like we were staying at a hotel in a police state.

Business Family

8/10

Excellent

19 May 2025

Daniel

Good

10/10

Exceptional

15 May 2025

Kevin

I was why I didn’t have room service

6/10

Pleasant

11 May 2025

Verified traveler

Mediocre Stay

The kitchen area could have been cleaner. The appliances were out of date looking as well.

Friends_and_family Family

10/10

Exceptional

06 May 2025

Shannon

I enjoyed staying here for 7 days before my next destination. It was very quiet and relaxing and I felt like it was home. The front desk staff was very welcoming and kind. I highly recommend this property. Thank you!

Business_and_leisure Pet

10/10

Exceptional

25 Apr 2025

Christopher

Y

Leisure

10/10

Exceptional

25 Apr 2025

Jose

This place felt like home thanks to all of u

Leisure Family

10/10

Exceptional

24 Apr 2025

Carl

Good

8/10

Excellent

19 Apr 2025

Frankie

Not a lot of hot food for breakfast very limited

Business Self

4/10

Poor

15 Apr 2025

richard

The bed was extremely uncomfortable, and the shower did not have any safety bars to prevent falling!

Business Partner

6/10

Pleasant

04 Apr 2025

Malachi

Awful front desk employee

Front desk was extremely rude and unprofessional

Business

2/10

Poor

01 Apr 2025

Verified traveler

This hotel was filthy, had to keep socks on during stay and throw them away when leaving. Will not stay here again

Business

8/10

Excellent

30 Mar 2025

James

Enjoyable stay

2/10

Poor

23 Mar 2025

Tamikia

Poor quality

This hotel is very poor quality. It smells bad and the service is poor.

Friends_and_family Family

4/10

Poor

16 Mar 2025

john

I was extremely disappointed with what they call a breakfast. Coffee tastes like hot brown water.

8/10

Excellent

11 Mar 2025

Darrell

It was clean

Leisure Friends

8/10

Excellent

10 Mar 2025

steve

People above heavy footed .Stopming around all night.Also daylight savings time change only given 23 hours second day ,should be 1/24 hour price adjustment.

4/10

Poor

23 Feb 2025

Wayne

Terrible experience.

I came into town and stayed at the hotel with my son who goes to school at University of Richmond. The hotel room had a terrible odour, it was very noisy (people yelling at all hours of the day) and on Saturday there were 4 police cars covering the front entrance. When I asked the front desk about what was going on they could not and would not disclose what was going on. I feared for our safety and pushed items in front of the door when we were asleep. I complained numerous times to the front desk and they said they couldn’t do anything about my concerns. I had already prepaid for 3 nights for the hotel
Room which was non refundable
Otherwise I would have left. I do not recommend this hotel and would
Never stay here again.

Friends_and_family Family

6/10

Pleasant

12 Jan 2025

Dominique

Average

Leisure Partner

10/10

Exceptional

06 Jan 2025

Yan

Excellent

Extremely comfortable place. Hosting services are perfectly cordial and caregiving. Great quality and site conditions, it offers the chance to have a temporary home on the road when it's needed.

Friends_and_family Family

4/10

Poor

31 Dec 2024

Tonya

No one was at the front desk. Waited for someone to come for over 30 minutes

Leisure Family

10/10

Exceptional

10 Dec 2024

Veronica

The staff is always nice, polite.

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Veronica

The staff are very nice and helpful.... It's always clean....

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Victor

Excelent

Self

10/10

Exceptional

24 Nov 2024

Victor

Excelente

6/10

Pleasant

11 Nov 2024

Antonio

The front desk is not always staffed thus anyone could walk inside.

Leisure Partner

8/10

Excellent

04 Nov 2024

Elias

for the money, it's good, people nice, silent,
I just recommend improviment the mattresses.

10/10

Exceptional

28 Oct 2024

Somia

It was a smooth process with friendly staffs.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2024

Eli

Staffs are very helpful. The area felt safer

Business_and_leisure Self

6/10

Pleasant

21 Oct 2024

Steve

OK, but breakfast was sub-par.

The room was OK. The door was really hard to close. Breakfast amounted to pre-packaged muffins and Nutri-grain bars, and instant oatmeal. Nothing was fresh but the coffee. I wouldn't call that a real breakfast.

Self

2/10

Poor

19 Oct 2024

Leslie

Have us wrong room. We booked a month ago two beds. The overbooked and only had a room with one bed and a sofà. We found some cockroaches in room. Microwave was dirty and refrige was dirty. First staff member was not help ful. The other staff member was wonderful and we told her the next day we would be checking out and stating somewhere else. She refunded our money and was sorry we were not happy.

Business

2/10

Poor

12 Oct 2024

Pamela

Front desk clerk said I had no reservation.. made reservation by 12 but didn’t arrive until about 6 so reservation should have been showing. I had to pay extra unexpected money which took away from my budget for something else. The property was ok but the clerk after being shown by my email and Expedia that the reservation was confirmed was not helpful and unapologetic. I deserve a free nights stay for the disturbing and upsetting and unexpected inconvenience!!!!

4/10

Poor

08 Oct 2024

Daveda

The property is okay but the room and microwave smelled like burnt food and there were droplets of blood on the bathroom floor.

Business_and_leisure Pet

4/10

Poor

07 Oct 2024

Daveda

No resolution to noise level on top floor. Microwave and room smell like burnt food. Appears to be blood droplet on bathroom floor

Business_and_leisure Pet

2/10

Poor

17 Sep 2024

Fatima

I know there is a lot of pressure on housekeeping these days, but the room was gross. There was trash on the floor and it smelled like smoke. Front desk usually doesn't even look up when folks walk in. Wouldn't recommend unless you have an emergency.

6/10

Pleasant

06 Sep 2024

lek

Clean large room, renovated BR,

Leisure Partner

10/10

Exceptional

18 Aug 2024

Ebony

I loved the fact that I was able to check-in early, The two guys at the front desk were very helpful and quick with checking in and out. The room was very clean and smelled amazing, as well as the rest of the premises. I do look forward to staying again when I am in town.

Business_and_leisure Partner

6/10

Pleasant

17 Aug 2024

Jessie

Smelled like smoke in hallways and the front doors were filthy.

Leisure

6/10

Pleasant

15 Aug 2024

Adrian

Not bad

Apartment was ok, the cooker was port quality with the knobs not working well, equipment supplied was sparse, no drainer not pots just frying pan, the air con was excellent, to channels sparse and not a smart tv, internet ok bathroom ok but shower pressure poor, the bed… one of the comfiest I have had in a hotel.

Self

10/10

Exceptional

04 Aug 2024

Jesse

Old inside not much or no continental breakfast just cofffee a few muffins but it was okey

Leisure Family

10/10

Exceptional

29 Jul 2024

josh

Satisfied

Best stay /value I've had

4/10

Poor

15 Jul 2024

Stacey

Not accommodating with regards to my discomfort with the noisy refrigerator. The only reason I chose this property was so I could use the kitchen particularly the refrigerator but I had to unplug it so I could get some sleep. Thus, I had to make other less accommodating arrangements to do what I needed to do.

Leisure Self

10/10

Exceptional

14 Jul 2024

Talesha

Spacious and clean room

10/10

Exceptional

08 Jul 2024

Edward

Desk lamp was broken with light bulb just resting on socket and lamp didn’t work

10/10

Exceptional

07 Jul 2024

Michael

Nice stay

Leisure Self

10/10

Exceptional

03 Jul 2024

monique

Great space

Family

10/10

Exceptional

24 Jun 2024

Karen

Needed to arrive late & staff was great. Secure place with locked front door that was monitored.

Business

6/10

Pleasant

23 Jun 2024

Renee

I do not drive anymore so I had a hard time walking to restaurants or paying Uber too much money to go to a restaurant. I rarely saw the staff after checking in. The vending machine with drinks did not work. It was a nice room but difficult staying there.

Business_and_leisure Self

2/10

Poor

12 Jun 2024

Lakeisha

Horrible

Horrible person at front desk went missing at 11 and we couldn’t get sheets and blankets for the sofa bed and my kids were not comfortable the couch was not cleaned and crumbs was in the bed when we pulled it out

Friends_and_family Family

10/10

Exceptional

11 Jun 2024

David

good

6/10

Pleasant

10 Jun 2024

Dedevi

Overall it was ok. The only thing I did not like is that Non cigarette room smelled cigarette throughout.

Family

10/10

Exceptional

03 Jun 2024

Cornelius

Could have been more options with the breakfast

10/10

Exceptional

31 May 2024

Robert

Clean rooms, good location and lovely staff

Leisure Self

10/10

Exceptional

29 May 2024

Ariana

We enjoyed our stay here!

10/10

Exceptional

29 May 2024

James

quiet clean room

2/10

Poor

29 May 2024

Christopher

Shouldn’t say free breakfast included as granola bars are not breakfast.
Can’t imagine the room had been cleaned this year. Maybe I’m the problem, but I won’t be staying at another extended stay again

Leisure Family_with_children

2/10

Poor

26 May 2024

Aly

After driving for 2h30 with my wife and 6 months daughter , reached the property by 2 am my reservation for 2 nights has been cancelled for no reasons while I have contacted the property regarding my late arrival. I had to find a new place a 3am in Richmond
I will never used this place again as well as expedia

Business Family_with_children

6/10

Pleasant

26 May 2024

Thomas

The value vs price is not good. The rooms are larger than an avg hotel room but the bathroom facilities were not good. The water came out of the sink like a drip. Tough to wash hands. Shower was just ok. All is all the hotel was ok but the price should have been lower.

Leisure Partner

10/10

Exceptional

23 May 2024

Jeffrey

It was fine for the night. Dont say you have a breakfast included when you dont have much on the menu. You cany keep blaming this on covid.

Business Self

10/10

Exceptional

22 May 2024

Gerry

comfy and great stay

4/10

Poor

17 May 2024

Michael

Not a first choice due to cleanliness.

The bath faucet had the chrome rubbed off so the plastic base shows. Shows the care and upkeep.

My wife said the floor was sticky on her side of the bed. The breakfast was what they called grab and go. Small convenience stop muffin and coffee. The hot water for tea was not hot and it tasted like coffee.

The room is badly lit. Stains on the ceiling could have been from previous leak orvthe beginning of mold. Received a room with kitchen which was not what I selected.

Staff was nice. I only needed a room for one night and arrived about 9pm. Woke up with a back ache. Dust behind the night stand I saw when I made a fast movement it was stirred up.

Will not select it again based on cleanliness.

Partner

10/10

Exceptional

05 May 2024

Verified traveler

Great service

Mamoon at the front desk was very helpful and kind!

Friends_and_family Family

10/10

Exceptional

26 Apr 2024

Charalambia