Name: Residence Inn Richmond Northwest
Address: Westerre Parkway, 3940, Richmond, 23233, US

10/10

Exceptional

23 Jul 2026

Lanisha

The room was beautiful and everything was clean! the staff was so nice and welcoming. beautiful people

8/10

Excellent

24 May 2026

John

Very friendly and helpful staff, but our room had recently been renovated as part of a major update of the property, yet the furniture chosen (other than the bed) was very low-end and uncomfortable

Partner

2/10

Poor

04 May 2026

Lance

Breakfast was good

10/10

Exceptional

02 May 2026

Ronald

Excellent services by the very professional staff. The room was very clean and very spacious. Breakfast was excellent. Very many choices .

Partner

8/10

Excellent

05 Apr 2026

Emily

NA

2/10

Poor

22 Mar 2026

Jeremy

The room & especially the bathroom weren’t cleaned recently. The tub was filthy & there was also loose caulk all over. The overall room was disgusting and absolutely not up to Marriott standards. There was also not enough parking for all guests of the hotel with many cars needing to park in the fire lane. Won’t be staying at this hotel ever again.

10/10

Exceptional

14 Mar 2026

Cheryl

There are not enough words to say how wonderful the staff was. From the manager to cleaning crew, everyone had a smile and a friendly hello. The room was well equipped and the breakfast buffet was delicious. I will definitely return and recommend this hotel.

Self

2/10

Poor

24 Dec 2025

Olavitan Bana Ida

Poor sta

6/10

Pleasant

12 Dec 2025

Kimberly

Hotel was under construction. Staff was friendly. Asked for a late checkout and was only given 30 minutes. That was disappointing…

Leisure Family

6/10

Pleasant

28 Nov 2025

Vanessa

Staff was so friendly and nice. Breakfast fine. Beds and linens good
Did not know ahead but property under “major renovations” so no fitness center for us. Our 2 rooms did need TLC- “tired”, minor issues, but still usable. Not a long stay so ok

Leisure Family

8/10

Excellent

29 Oct 2025

Jaime

Staff was terrific especially Matthew who checked us in. The room was over all nice a few minor things nothing to complain about. My sole complaint was on four seperate occassions during the stay someone attempted to enter our room twice around 3am and then twice between 11am and 12 on the 27th while we were packing to check out.

Friends_and_family Friends

10/10

Exceptional

27 Oct 2025

Tom

Yes

Leisure Family

8/10

Excellent

26 Oct 2025

ROSE

The mattress pad on bed was not clean.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Nicholas

Friendly staff and spacious rooms

Leisure Self

8/10

Excellent

25 Oct 2025

Stephanie

Everyone at front desk was nice and accommodating

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

sheletta

The rooms were so clean and nice

Leisure Partner

10/10

Exceptional

14 Oct 2025

John

Best experience in 4 years as a business traveler

Everything was perfect. From check-in to check out, everyone at the desk was exceptional warm and friendly. The breakfasts had far more options than I’m accustomed to as a frequent business traveler, and the cleanliness was far better than I typically see when I travel. Everyone here should be hired as universal trainers within the entire industry to teach others how to run a hotel. 10 stars.

Business

10/10

Exceptional

09 Oct 2025

Shardae

Clean room. Chiil spot for a change of scenery good price and the breakfast is good

Self

8/10

Excellent

12 Aug 2025

karen

Pool pic misgiving

Breakfast items were plentiful. Pool was smaller than seen in pictures. There happened to be a football team of 8 or more 8year old boys that were always in the pool being loud so I never went to pool. Requested cleaning person to come every other day for my 5 day stay. After numerous calls to front desk, they came on the 4th day. Front desk stated that we were ignoring them on day 3 when in actuality we weren't even onsite.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

joyce

Room,bath and bed were clean. Also was given clean towels when asked.

Partner

2/10

Poor

12 Jul 2025

Robert

Over a course of a week, not once did housekeeping come by. Also, there were 100s of ants in the room. The hotel came by 1 time to spray, but it dis not work. I actually had to go out and buy my own spray to treat it properly. The other hotel guests were loud and disruptive. Ended up leaving a day earlier than planned because it was so miserable. Never will stay here again.

Leisure Family

6/10

Pleasant

30 Jun 2025

Lydia

This property is older and our first room had many items broken or not working. Next room was better but still older. Remember a wall mount for charger and wifi did not work on my ipad but did on phones.

Leisure Family

10/10

Exceptional

16 Jun 2025

Antoine

The staff!may god continue to bless them all.

8/10

Excellent

15 Jun 2025

Lisa

A bit of an odd smell in 1st floor rooms. Seemed strong when we entered, but got used to it.

Friends_and_family Family

6/10

Pleasant

13 Jun 2025

Francesco

Hit head on shower curtain rail as it was low. Ends not held in place. I believe it was Room 219

Business

8/10

Excellent

31 May 2025

Shardae

Amazing nobody bothered me I was there for my birthday

Friends_and_family Friends

10/10

Exceptional

18 May 2025

Robert

The Residence Inn was a perfect location for us. The staff was the friendliest and most competent I have met in a long time. Thank you Andre (check in), Seme (breakfast buffet) and Cheryl (front desk). Exceptional consideration of the guests.

Leisure Family

2/10

Poor

31 Mar 2025

Nancy

We had trouble with basic things like getting the sofa bed set up, a blanket, clean towels, and trash removal. We provided our own maid service. We were told several times that they were busy with sports teams. Not our problem. Bedside light not working, drapes torn. Shabby. Luke was one bright spot. My recommendation...stay are the Drury if you need a place in west Richmond, VA

10/10

Exceptional

04 Dec 2024

Paul

Easy check in

Business Self

10/10

Exceptional

16 Nov 2024

Verified traveler

Great stay

The location of the hotel was great, very close to shopping area. Check- in was quick. The hotel was quiet, clean, and the staff was very welcoming.

Partner

4/10

Poor

16 Nov 2024

shelley R

We didnt know they dont sevice the room if only staying 2 days. Fireplace didnt work. Extremely cold water.no.hot water. However they did ask us to. Change rooms around 730pm the 2nd day. We declined due to the day we had that day. The breakfast was good and free parking. Would i stay again? No.

Business Partner

10/10

Exceptional

14 Nov 2024

Nichola Victoria

Customer services was very welcoming and friendly. It left a memorable impression on our stay.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2024

Susan

Hot water was scarce.

Nice comfortable rooms breakfast was very good, usual set piece for this type of accommodation, however different items were available each day.
Only criticism was that there was hardly any hot water, both from the kitchenette sink and the bathroom sink. Luckily after having to run the shower for a good 5mins we eventually got some hot water.
Property was quite a distance from city centre, but this wasn’t a problem.

Partner

10/10

Exceptional

02 Nov 2024

Chance

It was amazing

Leisure Self

10/10

Exceptional

22 Oct 2024

Paul

Great location, check in was very easy and smooth

Business Self

10/10

Exceptional

01 Oct 2024

Autumn

The family suite was perfect for my family's needs

Business_and_leisure Family_with_children

10/10

Exceptional

24 Sep 2024

Sherri

The entire staff was helpful and friendly and great location.

10/10

Exceptional

15 Sep 2024

Shelley

Spacious & comfortable room

All ended up well after requesting another room because of a very noisy sound from behind a door right next to the bed. Hard to believe this has not been fixed in room 118. Room 119 was very quiet& comfortable.

Self

10/10

Exceptional

26 Aug 2024

Patricia

Everything was great. the staff were amazing, very helpful and accomodating. The only thing I wish was there were rooms with 2 double/queen beds. that is really my only complaint, and that couldve been my fault in not requesting

Partner

4/10

Poor

18 Aug 2024

Robin

Guests beware!
The shower water in my room was only just warm. No hot water available. Also, the phone in the room was not working.
Told that there was no engineering on site, because they have weekends off. I was also told that the hotel was at full capacity...so that seems hard to believe that an available engineer would not be available.
The front desk staff moved me to a different room on the same floor. That room also did not have hot water nor a working phone.
After my third trip down to the front desk to make them aware (Because I was unable to call with a phone in my room that didn't work) the staff told me that the water temp was preset for the rooms and there were No working phones in the hotel.

I really wanted to get a refund and change hotels but when I let the staff know they said that because I had booked thru a 3rd. Party (Orbitz) that would be my responsibility.

Frankly, the only reason I did not leave and change hotels was because I was only there for a 2nd night and at this point was exhausted.

Future guests beware of this property if you expect hot water, good water pressure, & a working phone.

This hotel has not been remodeled in at least 15 years.

Robin Sealey

Leisure Family

4/10

Poor

13 Aug 2024

Scott

A below par Resdence Inn stay (room cleanliness & problems).

Leisure

10/10

Exceptional

12 Aug 2024

Julianne

Excellent spot, convenient to everything.

Very satisfied with room and amenities.

Business

8/10

Excellent

12 Aug 2024

Temppestt

Premises were clean, staff was amazing especially Matthew! Room was clean and comfortable. Matthew was very attentive and accommodating during my stay. We were able to barbecue and utilize the outdoor pool at our leisure. Breakfast in the mornings was decent although there are only pork options. I would definitely stay here again.

Leisure Family

8/10

Excellent

10 Aug 2024

Verified traveler

1 night in Richmond

I was surprised that this was a Marriott property. The hotel deels old and in dire need of an a refurbish. Additionally there were food crumbs on the floor and a couple of other small concerns that i reported to the front desk. I only stayed 1 night and I arrived late, so I can not give an honest review on the services. I reported the issues to the front desk as i was checking out. The staff seemed very nice, and im confident they would have responded to my room concerns quickly had i given them the chance. The hotel feels old, but it was conformable. I only stayed for a few hours as this was just a traveling stopover. In all, i would stay there again.

Self

6/10

Pleasant

06 Aug 2024

John

Hard Pass

I understand people live here on a semi-permanent basis and it's hard to keep the rooms in good condition. But there were gouges in the wall, rips in the carpet, deep dents in the refrigerator and the toilet seemed like it was going to overflow each time we flushed.

Friends_and_family Family

4/10

Poor

26 Jul 2024

Erika

Wouldn’t go back

The shower dripped constantly and there was mildew in the tub. The TVs are very small and mounted at a strange angle. It’s very outdated. There was an odd smell and caused headaches. The sink wouldn’t drain and smelled horrible. There was a very large and loud dog that woke me up several times.

Partner

4/10

Poor

22 Jul 2024

Bridget

Initial staff when entering the hotel were nice. The room was not clean. The tub drain was laying in the tub and a huge clog of filth was distended from the tub drain. I had to get the filth out in purser to put the drain back. We did not use this tub. My grandson went down to breakfast and immediately showed signs of an allergic reaction. Someone had their dog in the dining area while breakfast wa seeing aerved

2/10

Poor

17 Jul 2024

Angelica

Pool out of order
Bed uncomfortable

10/10

Exceptional

17 Jul 2024

Daniel

Matthew (at the front desk) was excellent. He greeted us every morning, and welcomed us back every evening. Also, the staff at breakfast was very friendly and helpful. They all made our stay very pleasant.

Leisure

6/10

Pleasant

13 Jul 2024

George

Needed repairs

Warn hotel needs upgrade. Numerous issues, internet on tv, garbage disposal not working and it took half way through the stay to get them resolved.

Friends_and_family Family

4/10

Poor

09 Jul 2024

John

Rooms were dirty. Customer service was terrible and everything was outdated. The swimming pool had the light hanging out of it with a wire exposed needless to say we did not swim in it. They really need to do something about the overall condition of this hotel.

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

Debra

The checkin manager was so pleasant I knew I would have a good restful visit!

Leisure Self

2/10

Poor

08 Jul 2024

Custom Cookie

Mold in all the rooms and being covered up by paint, careful at this property.

10/10

Exceptional

07 Jul 2024

Latisha

I enjoyed my stay just wish it had a inside pool

Friends_and_family Family

4/10

Poor

07 Jul 2024

Verified traveler

Don’t be enticed by a lower price

The stay was not great. I booked a one bedroom so the kids could go to sleep early in the bedroom, and then my husband and I would stay on the pull out couch. The metal frame was broken, so getting the bed in and out was painful. The mattress was basically a sheet of paper in depth, and between that and the broken frame (meaning the bed wasn’t level when open), we ended up putting the mattress on the floor to sleep. When asked for bedding for the pullout, it came with one pillow. We asked for another (as it’s a double) and they said no. The nature of this trip meant more time than usual in the room, but the tv didn’t work. The feed was blurry if it came through at all. The furniture was stained, the curtain was ripped. The hairdryer was dead. I went to the front desk to ask for a different one and they couldn’t help me. Had to wait for a specific person. 45 minutes later, one arrived, way too late for me to even use. The hot water was essentially non existent. The shower curtain bar was hanging off the wall and making it even more annoying to use the toilet. Breakfast ran out of plates, not even having paper ones as a backup. I listened to several other guests complain about their rooms (e.g., leaking fridge, blood stains on carpet and toilet). The staff was friendly and it was generally clean, even though the majority of my experience was disappointing for I booked with a brand so I should know what to expect and it fell significantly short.

Friends_and_family Family

8/10

Excellent

23 Jun 2024

Aleisa

Home away from home

Staff very friendly, room clean , quiet , enjoyable place to stay if you have to be away from home for months .

Business

2/10

Poor

15 Jun 2024

ChloE

Hotel Needs Renovations

The hotel desperately needs renovations. The last time I stayed at the establishment was 2018, and it looks the exact same. In my room, the AC did not work. Additionally, there were missing cushions on the sofa, stains on the carpets, ceiling, and bathroom walls. Overall, the room did not smell fresh but musty. I planned to stay here a full week but after 2 nights, I was ready to go. If you’re coming for a night or two, sure, but it wasn’t giving “home away from home.” Luckily, the general manager was very nice. The assistant manager was not. When I asked for a refund, she said there was nothing she could do, and instead, asked if I told the hotel about my pet. I corrected her, and said, “Thank you for asking. Yes, I did tell the representative about my SERVICE ANIMAL.” She was very rude and did not correct her attitude until she knew I was going to get in touch with the general manager about the issue, and then she tried to apologize, saying, “I hope I didn’t come off XYZ.” She did come off that way unfortunately. I was moved to a much better room for my final night, but frankly, the hotel needs to be renovated. I wouldn’t mind coming back next summer when the reservations are done because of Larry. He is a great general manager!

Self

10/10

Exceptional

07 Jun 2024

Toya

The staff was very friendly

Business_and_leisure Family

10/10

Exceptional

03 Jun 2024

Scott

I stayed at this property before, and there were some issues. The new manager Matt has really turned things around. The rooms are large and comfortable and the breakfast is excellent.

Leisure Self

2/10

Poor

19 May 2024

LaTecia

I was bitten. House keeping could not understand me due to language barrier for help. I found roaches crawling late at night. No offer to refund just to tell housekeeping to spray. Very disappointed in a supposedly 3 star hotel.

Leisure Family

4/10

Poor

13 May 2024

Todd

In need of refurbishment

The hotel was in poor condition and needs to be refreshed.

Friends_and_family Family

6/10

Pleasant

09 May 2024

Scott

I had a problem staying at this hotel because the hallways continually reeked of marijuana. I informed various staff members and the problem persisted, so I left earlier than my original booking.

Leisure Self

10/10

Exceptional

09 May 2024

Eytan

We liked everything

Leisure Partner

10/10

Exceptional

06 May 2024

Rachel

The staff were so friendly and welcoming. The room was clean and really nice. We were very impressed!

Leisure Family

6/10

Pleasant

01 May 2024

Brian

Pleasant staff but....

We checked in found out parking was 10 dollars per night the bed had ants everywhere so we went to a different room bed was full of hair and dust at the top no bulb i went got cleaner and paper towels from front desk to cleanbed area fir what we paid this was not acceptable

Friends_and_family Family

10/10

Exceptional

27 Apr 2024

Hughes

Friendly and helpful staff.

Leisure Family

10/10

Exceptional

24 Apr 2024

Jay

The room is comparably larger than most of the other hotel rooms, featured with a full sized kitchen, which would be very convenient for family trip with kids or older people who needs hot food occasionally.

Business Self

8/10

Excellent

22 Apr 2024

Gregory

My 2 cents worth

The hotel common areas rated 3, but the room rated 5. Liked the space and condition of the rugs and linens. The bed was comfy and the breakfast spread was amazing!
Can’t comment on the pool as it’s April. Never used the fitness room. Fire pit was closed and an elevator not working. The neighborhood is corporate, but very nice.

Friends_and_family Family

8/10

Excellent

22 Apr 2024

Rocsheda

Guest services polite and courteous

8/10

Excellent

18 Apr 2024

Denise

Richmond Stay

Our stay at this hotel was a great stay. The staff was friendly and very helpful. However, this hotel seems old and unkept. In addition, since pets are allowed the first hallway we were assigned to barked with dogs and smelled horribly. I immediately asked to be moved and put on a different floor. For a guest who doesn't travel with a dog and pays the rate that is given, it is disappointing to accept an accommodation of this manner. Perhaps, if pet friendly is the way the hotel business is going, maybe designate certain floors for pets and their families. In this way, those of us who use hotels without pets are not interacting with the pet trend.
The ironic part of this is, this was my first stay at a Residence Inn. I think I will travel within the brands that I know will be suitable for my stays.

Friends_and_family Family

10/10

Exceptional

13 Apr 2024

Bruce

The location fit our needs

Leisure Partner

4/10

Poor

06 Apr 2024

Karen

Damage room

Leisure Family

10/10

Exceptional

04 Apr 2024

Edna

Our stay was so enjoyable! The staff was so great, especially the man who sets up and manages the breakfasts! We will return, great food, clean rooms and the price was very affordable!

Leisure Partner

2/10

Poor

17 Mar 2024

Jon

No hot water to shower with

Business Self

6/10

Pleasant

02 Mar 2024

ADRIENNE

The toilet in my room was broken, it ran nonstop. I had to fix the flap inside the tank to get the water in the toilet bowl. Upon leaving I told the guy near the desk and she simply stated he would let maintenance know. There was no concern for my stay.

Leisure Partner

10/10

Exceptional

29 Feb 2024

Elaine

Good

Kitchen can need a refresher.

Partner

4/10

Poor

11 Feb 2024

Verified traveler

Other choices in Innsbrook make more sense

We actually booked this the same day. We checked in mid morning. We came back to actually stay in the room 9:30/10pm. The room next to us.. was loud, music was loud, pounding on the walls etc. Really unsafe. We had to move our rooms. The police should have been called, the guests should have been removed and our stay should have been refunded. I stay in the area once a quarter and have been for the past 18 years..poor experience.
On some positive notes.. the location is nice, the room size is great.. having a suite with more than one bathroom is incredible. The beds were nice...and once in the room it was quiet. The sleeper sofa has seen better days... the fridge was dented multiple times and there is no paper cups for coffee, nor lotion or other amenities -the breakfast is nothing special and the use of the computers is a hassle.

Friends_and_family Family

8/10

Excellent

25 Jan 2024

Quincy

Staff was friendly

4/10

Poor

15 Jan 2024

Youngsook

This hotel has little old and dirty. I caught the cockroach this morning. I've been to many hotels for my kids' sports games over the past 10 years, but I've never had anything like this happen.I am disappointed it.

Leisure Family

10/10

Exceptional

13 Jan 2024

David

Great stay!

Business_and_leisure Partner

10/10

Exceptional

28 Dec 2023

Phyllis

Polite staff.

6/10

Pleasant

27 Dec 2023

Olga

During our stay, our room was not cleaned. Trash accumulated and we were never given proper instructions.

10/10

Exceptional

26 Dec 2023

G

W

6/10

Pleasant

21 Dec 2023

Verified traveler

Disappointing Stay

We were disappointed with our stay. Took three tries to get a room. The 1st the bed was unmade, the 2nd the refrigerator didnt work. While the 3rd had a working fridge, the kitchen was dirty and the light switches were dirty. Blackout blinds were old and ripped. Overall property is old, and obviously not maintained, but not sure why it isn't being cleaned properly.

Partner

8/10

Excellent

10 Dec 2023

Richard

I really enjoyed the complimentary breakfast, especially the corned beef hash. My only wish would be more cable channels. Also they were testing the fire alarms. I'm glad it worked, but a heads-up would have been nice.

Leisure Self

10/10

Exceptional

08 Dec 2023

Karen

All of the front desk clerks were so nice and helpful. We loved out room. We chose a suite for the extra room. This was the first time we stayed at a Resident Inn we really enjoyed it and the breakfast was great!

8/10

Excellent

28 Nov 2023

Bonnie

Different flavored waffles were good/eggs were not good. Our room didn’t have a hair dryer, so that was surprising. We had a suite which included everything needed for cooking and eating (utensils were really cheap) and even had a dishwasher and iron and ironing board.

Leisure Family

10/10

Exceptional

19 Nov 2023

Amber

Residence Inn worth a stay.

Very Clean. Amazing Breakfast and Breakfast Staff. Helpful Front Desk.

Cabinetry in Handicapped unit Kitchen showing age.

Handicapped Bathroom is superb.

Showtime on TV is fantastic.

Wifi was strong and easily navigated.

Convenient Location.

Great stay.
#

Business

8/10

Excellent

25 Sep 2023

Kelly

Our room was clean. We didn’t have a shower curtain in our bathroom and when we called to get one they told us we couldn’t get a shower curtain as it was locked up in housekeepers closet.

Leisure Family

10/10

Exceptional

03 Sep 2023

Juan

Everything was on point. Great service and amenities. Great access to restaurants and shopping stores.

Leisure Friends

4/10

Poor

21 Aug 2023

Tyler

There were many cockroaches in our room.

8/10

Excellent

14 Aug 2023

Anthony

Nice overall but needs trash bags in the rooms

4/10

Poor

09 Aug 2023

Bethany

Pool was closed during our stay and room was fairly run down

Leisure Family_with_children

10/10

Exceptional

07 Aug 2023

Robert

Nice Hotel

Quick check in, the room was clean and all the appliances worked. I would stay here again.

Friends_and_family Family

4/10

Poor

04 Aug 2023

Bethany

Property is run down and there were ants plus a mystry bug (hopefully a beatle).

Leisure Family_with_children

10/10

Exceptional

27 Jul 2023

Noah

Nice, spacious, and clean room. Comfortable sleeping arrangements. Good Breakfast. Kind staff. We rolled in at 10:40 and were treated well after a long and hard day of traveling. Will stay again if in the area.

Business_and_leisure Family

6/10

Pleasant

21 Jun 2023

Diane

The property looks good at first glance... but the rooms are lackluster. The kitchen sink had no hot water, the dishwasher is very loud, the stove top knobs don't work correctly, there are no pans to use in the oven and the \"couch\" is awful.

Leisure Family

10/10

Exceptional

21 Jun 2023

Bobby

Loved everything

10/10

Exceptional

29 May 2023

Brendon

Friendly staff, clean room. A little dated but worked well for us.

Leisure Family