Name: Hilton Garden Inn Richmond Innsbrook
Address: 4050 Cox Road, Glen Allen, 23060, US

4/10

Poor

16 Jul 2026

ruth

Property has become very run down staff indifferent. Coffee urns were empty by 9:30

8/10

Excellent

16 Jul 2026

Virgilio

Friendly staff and my room was clean. I just noticed the gym was hot so i didnt use it otherwise this is a good hotel if you're just staying a night or two.

Partner

2/10

Poor

11 Jul 2026

Blake

Did not have a room I paid for, unhelpful at finding a solution or offering any kind of discount.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

john

The room was fine-clean and spacious. We stayed 3 nights and the room was never serviced. We had to use the same wash cloth and towel all 3 days. We ran out of Kleenex and almost ran out of toilet paper. Also the coffee in the room was never restocked and we ran out of that as well. I don’t recall this neglect the last time we stayed there! Also you have to pay for breakfast which is fine but for the cost there was very little to choose from. 2 of the mornings there was no decaf coffee or tea out at breakfast.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Robert

The room and the check in process were everything to be expected; the staff was friendly, answered any questions and the room was clean. My only gripes would be that the breakfast was minimal and for the two mornings I attended breakfast, there wasn't any hot coffee or someone manning the flat top to make meals to order. They did have coffee makers in the room so, it wasn't a total loss, but my family was disappointed by the lack of made to order meals.

Family

10/10

Exceptional

06 Jul 2026

Mark

Excellent and well managed facility! Friendly and helpful staff made are stay feel very welcome!

Partner

10/10

Exceptional

06 Jul 2026

George

I like staying at this hotel, but this time the staff was not helpful at all. guest standing waiting to be checked in. They were talking to each other. We’re not helping us. The people in the Restaurant area they were perfect. They were great. I guess the front desk staff was having a day, but I will be back.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Gladys

The room was clean

6/10

Pleasant

29 Jun 2026

Michelle

My overall stay was fine. My toilet stopped working properly and I wasn’t able to receive any help. To be fair, it was late and I was leaving the next day so couldn’t change rooms. The toilet was malfunctioning the full day so that was hard. The property isn’t very well lit in the parking areas so that was also difficult.

10/10

Exceptional

28 Jun 2026

Dan

Very clean, comfy beds! A great location if your staying in Richmond West End!

Family

2/10

Poor

25 Jun 2026

Scott

This hotel needs better management. There is no excuse for having to wait 20 mins to get into a room different than what was booked, then to turn around and have someone barge in bc they were given the same room. Then to m find out room keys were invalidated without us being informed and having to pick new keys up when we couldn’t get into the room.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Chris

Booked two queen beds a week in advance

6/10

Pleasant

22 Jun 2026

Denise

Our stay at the Hilton Garden Inn Richmond had some true highlights, starting with a perfect, convenient location that made getting around effortless. The customer service was genuinely warm and attentive, and that made a real difference throughout our visit.

That said, the property itself feels a bit older and could use some upkeep. In our room, we experienced a few maintenance issues that affected comfort: the tub would back up during showers, the sink had a noticeable leak, and some basic room details felt overlooked—like toilet paper not being properly placed on the holder and instead left on the sink. Housekeeping service was also inconsistent; washcloths had to be requested from the front desk, and towels were sometimes returned loosely and hastily placed rather than neatly arranged.

There were also facility concerns outside the room. The ice machine on our floor was not working, and the alternative on the third floor was in an uncomfortably hot area. Even the hallways and common areas felt warmer than expected, which added to the overall sense that the building’s cooling systems could use attention.

Despite these issues, the staff was very kind and helpful throughout, and the location truly stood out as the strongest part of the stay. With some maintenance and attention to small operational details, this hotel has the potential to better match the quality of its service team.

Friends

10/10

Exceptional

21 Jun 2026

Andrew Thomas

I stayed 2 nights for a family reunion. Perfect location and loved being able to walk to the restaurant through the courtyard. No complaints!

Self

8/10

Excellent

16 Jun 2026

Brandi

Tiles loose in bathroom. Shower didn’t fully come on. I felt like I was taking a shower and bath at the same time as faucet kept running. Shower curtain was torn. Tv was working. I finally realized it was unplugged for whatever reason.

Self

10/10

Exceptional

15 Jun 2026

Douglas

More coffee

Partner

10/10

Exceptional

13 Jun 2026

Armando

Obliged to write....regardless, great hotel

Partner

8/10

Excellent

13 Jun 2026

Robert

Excellent location with many food options and access to shopping. Reasonably clean with some renovation needed in the near future.

Pet

4/10

Poor

08 Jun 2026

RebekahJoy

The guest laundry facilities were broken. So we couldn't wash or dry our wet clothes for swimming. The hot tub and pool was dirty and hot tube had a weird mildew smell to it but was hot.The property is definitely older and needs updates. the tiles in the room bathroom were broken and the beds were not soft and comfy. The breakfast was adequate the omelets were delicious but the price for the breakfast per person was a bit costly. The staff were very wonderful and helpful polite and professional.

Friends_and_family Family

2/10

Poor

05 Jun 2026

Glyn

When we arrived, we were informed that even though we had a confirmed reservation there was no room. The reason the cleaning staff had not cleaned the room. So, after a long flight in the rain we were forced to fiend for our selves and find another place to lodge. I now am fully aware that an Expedia reservation at a Hilton property is worth a warm bucket of spit.

Business

8/10

Excellent

03 Jun 2026

Steven

Everything was fine, The tubs were weird not good for people with balance issues. Charging for complimentary breakfast wasn’t the best either. A little older but all in all it was fine and everything you would need . The tv’s were big and awesome tho. Beds firm but alright . Not to shabby. The concessions were way too over priced . 5 bucks for gummies ., camm on..

Partner

10/10

Exceptional

02 Jun 2026

Andrew

Comfortable and quiet

Partner

4/10

Poor

01 Jun 2026

Shannon

I was not all that impressed with the place to be honest. There were very few options to watch on the tv and the connection kept dropping. The breakfast was less than up to par. There were no pastries, bread, croissants or bagels out. No waffles or pancakes. It was a bare minimum breakfast to say the least. Very disappointing. It wasn’t worth what they want you to pay for breakfast, save your money and go OUT for breakfast.

6/10

Pleasant

31 May 2026

Denese

The bed was hard!! The pillows were way too soft and flimsy feeling. They do not do housekeeping which was disappointing. Breakfast was not included but served. The staff wss super nice. There was ample parking.

Partner

10/10

Exceptional

29 May 2026

Barbara

Great location near many restaurants and just 15 minutes to UR.

Partner

6/10

Pleasant

29 May 2026

Jared

Dated. Poor AC unit.

6/10

Pleasant

28 May 2026

Susan

Mediocre at best.

Partner

2/10

Poor

28 May 2026

Jeff

INCONSISTENT this is the second time that we have stayed in this hotel in the last two weeks. Both visits were two days long. On the first visit, a nice collection of fruit greeted us as we came in the door For this next visit, nothing. For the first visit, the air conditioner worked. For this visit, did not. We found a very strange bug in our bathtub. The handicap parking is a long ways from the front door, and the other parking spaces are so narrow that you’re going to get dinged every time you park there. We put a do not disturb sign on our door, but this morning somebody from maintenance was banging hard on our door. We didn’t even have complimentary water bottles in our room. We’re done with this hotel.

Partner

10/10

Exceptional

27 May 2026

SHAMEEK

Good location

Family_with_children

4/10

Poor

26 May 2026

Jeff

The housekeeping staff were helpful and friendly. The front desk staff were incompetent. They put us in a room that was already occupied and it took a long time to check in. Also, there was permanent mold on the tub--the kind that can't be cleaned off so it wasn't the housekeeping staff's issue. Also, there was a menu in the lobby that included sandwiches but there were never any sandwiches available. Finally, we were greeted with a free apple in the lobby but the apples were never replenished. It's a nice property but poorly managed.

Partner

8/10

Excellent

26 May 2026

Kristeen

Didn't get a chance for breakfast or pool. Room was clean upon entry but you have to sign up for room service. Would have liked room service to be automatic.

Self

6/10

Pleasant

25 May 2026

Ivanise

The place needs upgrading. Bathroom floors and shower.. The room overall was clean.

Self

2/10

Poor

25 May 2026

Hema

It’s very disappointing that the booking was cancelled with no notice when I arrived. And they did not bother to help out getting alternative. It was 12:30am and i had no where to go.

Family_with_children

2/10

Poor

25 May 2026

John

Reservation was canceled when I got to the property at midnight

Self

10/10

Exceptional

19 May 2026

Janet W.

Clean room
Excellent breakfast

Partner

4/10

Poor

19 May 2026

GALEN AND DORA

Out of coffee Saturday morning early at breakfast with no coffee k-cups in stock to make in the room, even. Fan not working in bathroom. $6.95/day WiFi charge. Overall, quite disappointing.

Family_with_children

8/10

Excellent

18 May 2026

Dawn

Older property, the side door to get in was damaged and unable to be used, the floor we stayed on smelled like THC upon exiting.

Partner

10/10

Exceptional

16 May 2026

Jeffrey

Nice place. Didn’t have breakfast because it wasn’t included. Nice pool and hot tub.

Family

8/10

Excellent

16 May 2026

Christina

Very clean, nice property. Great location - safe, close to restaurants/grocery stores/etc, and the grounds were very pretty. Staff were friendly and helpful. There were some minor maintenance issues like some flooring coming up in the bathroom, but overall the property seems very well-maintained.

Family_with_children

4/10

Poor

16 May 2026

Longbiao

No room service

10/10

Exceptional

12 May 2026

Brian

All good, clean and comfortable hotel.

Business

10/10

Exceptional

11 May 2026

Sherron

I never saw anyone at the bar to help me. The breakfast was fresh and good.

Self

8/10

Excellent

10 May 2026

Kristilynn

We only stayed one night as a stop over on our way to Myrtle beach. Hotel was cute. Front desk staff was super nice. Loved the little drink and snack stand.

10/10

Exceptional

09 May 2026

Christopher

Close to all lit if restaurant, walking distance

Partner

8/10

Excellent

08 May 2026

Michele

The selection was so so.

10/10

Exceptional

08 May 2026

RAFAEL

Great rooms, very nice common areas, good gym, great breakfast options. Very friendly staff. Plenty of parking spaces. Good restaurants very close by.

Family_with_children

10/10

Exceptional

06 May 2026

JACQUELINE

Great room as well as service

Self

6/10

Pleasant

04 May 2026

Maria

The pool was dingy and not clean- stuff floating in the water. Yuck!

Partner

8/10

Excellent

28 Apr 2026

Melissa

Good location decent hotel for the price

Family

2/10

Poor

27 Apr 2026

Sarah

The rooms smelled of marijuana

4/10

Poor

27 Apr 2026

Stephen

We did not have a very good experience. Although the staff was pleasant, professional and friendly, it’s not enough to make up for this property’s shortcomings.

Our bathroom’s tub had rust stains on the tub floor which were very noticeable and looked disgusting. The handle to the hot water faucet was very loose and fell off numerous times. Also, the cord to our room’s telephone receiver kept falling out, cutting off the connection. We were traveling with an 89 year old family member, who does not use a cell phone, so the room phone was a necessity.

For the amount of money we paid and for this being a Hilton property, our stay was very disappointing.

We will not be returning. Hope others have better experiences.

8/10

Excellent

25 Apr 2026

Kelly

The room was not dusted and there were stains on the pillows and sheets. Staff was very friendly!

10/10

Exceptional

21 Apr 2026

Maryland

Extremely clean, breakfast was great, dining options close to the hotel and very family friendly

Friends_and_family Family

4/10

Poor

20 Apr 2026

William

Elevator not working and didn’t get charged the extra $50 for my stay

Partner

10/10

Exceptional

20 Apr 2026

Theresa A

The 2 night stay was very comfortable, clean, clean, clean. Had a billing issue with front desk, that were waiting to get cleared on our credit card. Other than that awesome place to stay. The grounds are beautifully landscaped, with a pond & live ducks, a fountain, walking bridge and statue. A pavilion with quaint restaurant varieties, outdoor seating with umbrellas, a beer bar. Just a short distance 10 min. Car drive away from the Short Pump Shopping Center, 2 museums. You won't be disappointed.

Partner

8/10

Excellent

18 Apr 2026

Van

Hotel great and located around shops and restaurants. Definitely carpets need a good cleaning but would book again.

Friends_and_family Friends

8/10

Excellent

17 Apr 2026

Katherine

The hotel itself was nice but our room was super outdated and not clean. Hair in the tub, fresh stains on the toilet, dust etc.

Family_with_children

6/10

Pleasant

16 Apr 2026

ruth

We e been staying here often for quite a while. It’s a good location. There’s another hotel
Directly across that we stay at as well.

Partner

10/10

Exceptional

15 Apr 2026

Annemarie

Room and bath were clean and bed was very comfy. Check in staff was friendly, and breakfast staff were on point. Host Kennedy and lady chef provided top notch service. Both were very accommodating and spoke through smiles. We will definitely be back to see them.

4/10

Poor

14 Apr 2026

Andreas

The front desk staff is exceptionally rude. I prepaid for breakfast and politely asked if a coupon was needed since I didn’t get one with the room key. The lady felt irritated by my question. She looked at her cell phone and told me “No, go eat” without looking at me or saying anything else. A simple “good morning or hello” would have been nice.

Self

8/10

Excellent

14 Apr 2026

Donna

Clean. No ice on the 4th floor. Elevator not working 1 day but fixed very quickly

8/10

Excellent

13 Apr 2026

Maria

Food was fresh & good

Self

8/10

Excellent

13 Apr 2026

Charles

Upon check in the staff was courteous. One elevator was down and that made getting to floors somewhat slow. There were no clear signs that pointed out stair access. The room was clean but under the bedding the mattress was in poor condition. Coming down in the morning both elevators were down. Stair access only led to the outside of the building so it was difficult to navigate by stairs. Some exits had broken push bars. Breakfast was good and the chef and restaurant attendant were both very courteous. The hot tub was fine but the seating area had a rather large trail of ants coming from the outdoors. It did not affect me in the hot tub but I would not sit in the pool chairs because it would be an issue. I did notice the staff cleaning the fitness area well. Getting back up to the room was not easy and an attendant helped me to find and enter the stairs to get to the 4th floor. At checkout the desk staff awarded me Hilton Honors points for the inconveniences, which I really appreciated.

Partner

6/10

Pleasant

12 Apr 2026

AMANDA

The front desk staff were not friendly or helpful. The elevator was broken and the pillows were wore out. The price we paid for one night was not worth the amenities available.

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

Mary

Room was clean, but sink cracked and slow to drain. No linens in the room for pull out sofa. Staff brought it to us pretty quickly but we were tired and arrived late. Would have been nice to have it there. Finally this is my second time in the past year in this hotel with no elevator service. I dont mind walking but felt fortunate that I did not have my elderly mother with me. Lovely location and lots to eat and do near by. Building maybe could use some capital spending. Staff was pleasant in all encounters

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Ashley

Loved everything! Wasn't free breakfast though! Pillows could use some more support but other than that everything was clean and comfortable!

10/10

Exceptional

11 Apr 2026

Mollie

Room was clean and comfortable.

10/10

Exceptional

10 Apr 2026

Elizabeth

The hotel was very nice. I added the breakfast option for my party of 4 when I booked which saved us about 23 bucks. The pool was great and there was a little hot tub attached to it.

Family_with_children

6/10

Pleasant

05 Apr 2026

Lane

.

Partner

10/10

Exceptional

05 Apr 2026

Teresa

Breakfast expensive

2/10

Poor

05 Apr 2026

Donna

Our stay was quite disappointing! Sad to say, the first room we were assigned was musty and had a bad smell. The TV and remote did not work and there was no literature left regarding Richmond and hotel amenities in the room.We were then reassigned to another room which was better. There was a QR code in the new room that could be accessed with information. The bathroom needed work! The body wash, conditioner and shampoo containers were empty. In addition, the ground fault receptacle in the bathroom was broken and did not work. Housekeeping needs improvement. The room was quite dusty and there was trash in the halls and elevator. Hilton Garden has always been our go to hotel. We were quite sad and disappointed with our stay.

Partner

10/10

Exceptional

04 Apr 2026

Mike

Clean

6/10

Pleasant

02 Apr 2026

Shaneen

We booked a room just to take the kids swimming. They enjoyed the pool and the hot tub. The room was not clean. The arms of the chair was sticky, the lamp switch was sticky, the inside of the bathroom door looks like it had poo smeared on the door. If properly cleaned, I would have liked my stay very much.

Family_with_children

10/10

Exceptional

02 Apr 2026

Anthony

did not drink or eat in the hotel.

Partner

2/10

Poor

31 Mar 2026

Wayne

Old rooms had an odor busted flooring in bathroom. Not a good place to stay

Business

8/10

Excellent

30 Mar 2026

Keith

Yes

6/10

Pleasant

27 Mar 2026

Susan

Didnt go to bar or breakfast

Self

10/10

Exceptional

26 Mar 2026

CINDY

Yes Gym was fine

Family

10/10

Exceptional

23 Mar 2026

Nancy

I will revisit! Enjoyed my stay.

Family_with_children

4/10

Poor

23 Mar 2026

Ellen

The hotel is dated and sorely needs to be renovated. In our room, the bathroom floor tiles were broken and completely loose from the floor. This is a safety hazard, on top of looking terrible and being impossible to clean. The hotel carpets were brown, but still managed to look dirty. We went to look at the pool, and it looked like scum was floating on top, and there was hair floating in the hot tub. In the fitness room, the majority of the machines were out of order. Outside the hotel were lots of cigarette butts that had not been cleaned up, and trash in the lobby was not removed promptly. The only thing positive I can say is that the bed was comfortable.

Partner

2/10

Poor

22 Mar 2026

Brett

Rooms are old and run down. Looks like they were last updated in the 80’s-90’s. Worst $200 per night I’ve ever spent. Dirty

Family_with_children

10/10

Exceptional

18 Mar 2026

Martin

Great

8/10

Excellent

18 Mar 2026

Gary

Good

6/10

Pleasant

16 Mar 2026

Thomas

2nd floor smelled like smoke from 20 years ago.

10/10

Exceptional

11 Mar 2026

JOHN

Great room and friendly staff

2/10

Poor

07 Mar 2026

Kimberly

dirty elevator wad down. Toilet woyld not flush. Shower looks as though nevetlr cleaned. Convention going on below our room so loueld could hear through floor. Will never stay again.

Partner

8/10

Excellent

05 Mar 2026

Dontria

Convenient location, overall pretty good. I feel like they could use some updates when it comes to bedspreads as far as texture and looks! As well as the tub you could tell that it was clean, but it has rust stains. It’s definitely time for a painting. Presentation matters when it comes to people spending their money. But overall, it was quiet, convenient and staff were appropriate.

Self

2/10

Poor

04 Mar 2026

Shawn

We checked in and someone else was already checked in our room. Their stuff was in a desk. I brought it down to the front desk and explained the situation. Yet we got knocks on our door by the police at 1:00 AM. I had to explain myself when I already did when I checked in. I had to prove it was my room and I had an actual key and show my id. Complete safety hazard. Luckily I could lock door room from inside. They double booked our room.

Family_with_children

6/10

Pleasant

02 Mar 2026

Dennis

The rooms are okay. Only one elevator was working during our stay.

6/10

Pleasant

02 Mar 2026

Maury

There were no bath towels or bedding for the pull out sofa in the room when we arrived, and had to go to the front desk to obtain these.

There was a guest somewhere on the floor who was smoking weed and it stunk up the hallway. No one from the hotel addressed this issue.

One elevator was \"under modernization\" and so the remaining elevator was used by all guests. This led to long waits both on the floor to go down and in the lobby to go back to the room.

The desk said there was a $5.00 parking fee, which for a suburban hotel seems like extortion, but it didn't show up on our bill.

With those negatives aside, the hotel was clean, the bed comfortable and the pool and hot tub enjoyable amenities.

Family

10/10

Exceptional

01 Mar 2026

Varie

Nice

10/10

Exceptional

01 Mar 2026

Sandra

We were given the option of early check in and tha was very helpful

Friends_and_family Family

2/10

Poor

01 Mar 2026

Lauren

This hotel was so old and dusty. I left a day early. The staff were nice, but the hotel in general was disgusting and they need to remodel.

Self

10/10

Exceptional

26 Feb 2026

Kristy

It was great

Partner

10/10

Exceptional

24 Feb 2026

Charles

I have stayed at this Hilton before and have always had a great experience. Rooms are clean, there is plenty to do and see and eat nearby and the staff is friendly. If anything, hopefully they can get the elevators working a little better. One seemed to be out of commission and the other was very slow. Otherwise all was great and the staff was also very responsive and helpful when my friend left behind their cellphone. They found it, and held it at the front desk until we could return to pick it up again.

Partner

10/10

Exceptional

23 Feb 2026

Jon

Clean room. Pleasant, accommodating staff.

Partner

10/10

Exceptional

22 Feb 2026

Chintan

V clean

6/10

Pleasant

22 Feb 2026

Megan

Carpet in the hallways looked very dirty. Elevator was very slow. Pool/hot tub area seemed dirty. Was hearing doors slamming at all hours.

Self

8/10

Excellent

21 Feb 2026

robert

Good Service

2/10

Poor

21 Feb 2026

Cathyann

Handicapped room paid extra for that. The toilet was so very hard to use because of the height. It was an old low toilet. I had to help my husband off who uses a walker. The coffee maker and phone provided by the hotel did not work. Outlets did not work. Room had cigarette hole in the chair and the drapes are stained. the pillows did not fit the bed and the pillow cases did not cover the pillow. We had a terrible night. It was not up to a minimum standard of any hotel.

Partner