Name: Comfort Suites Innsbrook - Short Pump
Address: 4051 Innslake Drive, Glen Allen, 23060, US

6/10

Pleasant

20 Jul 2026

William

This property has a great location if you need to be in the west end of Richmond. I chose it based on that and the price.

It was just bought by a new ownership and boy this property needs a lot of work. You notice things like damage to the wood in the elevator, hallways, entry doors. Missing wallpaper everywhere. An empty “pantry” area at check-in where you normally find snacks and drink.

A lot of potential but it will take a while to get there.

6/10

Pleasant

20 Jul 2026

Karla

If you're looking for a hot shower and a bed, this place will fit your needs. It was nice in the 90s when it was built, but is now showing its age.
Dark hallways, dark carpets, dark elevator with safety inspection from 2021, the familiar smell of a room that needs airing out.
My room had the oldest AC unit ever but after I got used to the noise it was fine. Bathroom was clean and toiletries were good. There was an outlet that looked like it had recently been installed as there was no switch cover. Bathroom had recently been painted as noted by the paint spatters on the toilet seat.
Went down for the breakfast at 910 am on Sunday. I saw four pieces of bread and two packets of instant oatmeal. No fruit, no yogurt, nothing else. The attendant said good morning - I figured he was there to keep an eye on those four lonely slices of bread. Went down again for breakfast on Monday at 710 am - figured I'd try again. No food, no notice, no explanation as to why nothing was available. As I was checking out, I understood the reason but shouldn't a manager have said something? There are three other hotels in a 1/4 mile radius. Choose one of them.
Again, clean and functional is in the room...

Self

2/10

Poor

20 Jul 2026

Donnelle

Checked into Comfort Suites Innsbrook - Short Pump at 4:15 p.m. on a Friday, and the experience went downhill immediately. My first room had a door literally hanging off the frame with screws sticking out of the door jamb. I had to lift the door just to open and close it. After reporting it, I waited about 20 minutes while another employee, Brea, checked rooms for me.

The second room smelled like smoke, the freezer was so iced over it wouldn't close, the couch was filthy, and the bathroom was questionable enough that I cleaned it myself with my travel supplies. After dinner, a complete stranger unlocked and opened our room door because the front desk forgot to update the room assignment in the system. The response was basically, \"Oops.\"

Other issues: no working ice machines on the upper floors, the only one downstairs was in a dark room with broken lights, and the pool was supposedly open until 10 p.m., but staff admitted the pool lights didn't work and said to swim at our own risk.

The final straw was pulling back the bed sheets and finding bugs in the bed. We packed immediately. The third room they showed us was just as bad—broken lights, curtains hanging off, and another dirty, smelly couch. We left and checked into the Hilton Garden Inn instead.

Expedia initially told me the hotel denied my refund request. The next morning, after 45 minutes of arguing with management and showing photos of everything, I finally received a full refund. This hotel is in deplorable condi

Partner

2/10

Poor

19 Jul 2026

Javon

..

Partner

6/10

Pleasant

13 Jul 2026

Michael

It was nice place just needs updating and breakfast was limited from other comfort inns. The staff was nice

Partner

10/10

Exceptional

13 Jul 2026

Warren

Nice hotel.

4/10

Poor

12 Jul 2026

KATHERINE

We got a good deal on this room so I feel bad being too rough on a review, but honestly it was pretty bad. We felt unsafe the entire time. There was some sort of high school basketball team staying on our floor and they were staying in the hallway yelling and raising all sorts of hell. We tried to call the front desk but the phone in the room just didn't work at all. Called on our cell and they didn't answer, repeatedly. Just about everything in the room was broken. Bedside lamp was mostly broken and definitely a fire hazard. It was hanging on by a wire. The clip that holds up the shower head was broken so it was tied up by a shoelace. The ceiling right above the shower head was moldy and falling down. The comforter had a burn spot. The flip lock on the door was just broken off. The workout room was incredibly hot. Over 90 degrees. A couple of treadmills, a couple of ellipticals and some 45+ lbs free weights. The room thwt the pool was in was just as hot. And you could see all sorts of debris floating. Almost like the filter wasn't working. Would not recommend.

Family_with_children

4/10

Poor

10 Jul 2026

Matthew

The hotel was nicer than most, and the room appointments were good too. But any hotel that is still using mattresses with metal springs/rails and has an abundance of Wifi/4G/5G microwave signals in the building, especially at sleeping hours, is doing an extreme dis-service to the guests. I was shocked by the mattress most of the night, often enough, not constantly, but enough to not be able to sleep soundly, which is quite expensive to have compromised so easily. Doesn't anyone realize that metal attenuates microwave signals? And spiral vertical bed springs redirect the signal upwards into the body? It's called bed cancer, and you guys are delivering. Why is this not obvious to you hotel experts? So I am very unsatisfied with the poor sleep quality so far. It seems very few hotels have learned to not make this mistake. It would have been a wonderful stay if not for this. I slept better on the tiny couch because it didn't shock so often. It doesn't take much shock while sleeping to disturb sound sleeping if you didn't know already. I am here for surgery, so rest is very important, and this sticking point is hurting my well being.

Self

4/10

Poor

10 Jul 2026

Ansa

This may have been one of the worst hotels ive stayed at yet. we were only checked in for two nights. We checked in late night, and were helped by the man at the front desk (very nice and sweet). We made it to our room on the third floor, and instantly could tell the room was just surface cleaned. I go to lay down on the bed, and there were little hairs on the pillow case, which i just brushed off without making it a big deal. I was traveling with 3 other people, so we got the room with the foldout bed couch. My Father went to lay on that almost injured his back. He wouldve been better off sleeping on a sheet of nails. The metal rods were sticking up too high so when someone lies down pressure goes straight to the back. Later, when i go to shower, the drain is clogged, and the only water coming out was boiling hot, We immediately went downstairs to resolve this issue after a tiring 7 hour drive down here, hoping to change rooms. Which she told us we would have to pay for another room, insane considering we didnt have a working shower.. whatever. And then at the front desk this HUGE dog is running around unattended, hoping into the elevators, going up to people, being WILD. This was a DOG HOTEL not a HUMAN HOTEL. Then a SECOND DOG begins running around unattended at 11 for 1 HOUR. The receptionist said the owner paid for the dog room which is additional fee, and the dogs opened the door. The pet room is extra $, it cant even secure the pets. Scam. our 2nd rooms filled w roach

Friends_and_family Family

4/10

Poor

08 Jul 2026

Travis

The room still had someone’s clothes the closet. The room smelled of smoke. A couple of guys followed my wife and little cousin around the building causing them to feel uncomfortable and unsafe. The pool was off colored and all doors were held open by rocks. Went to the store and my kids called crying because a Mexican man walked in our room and he used a key but he was intoxicated and they had to push him out of them room.

10/10

Exceptional

06 Jul 2026

Anil

Lovely

Family_with_children

2/10

Poor

06 Jul 2026

Rose

Nothing it was dirty from the first step we took

Family_with_children

2/10

Poor

06 Jul 2026

Aliyah

It smelt so bad! I had to change my room twice. It smells like dog and smoke. It was not clean at all. It was so much dust. The breakfast made me sick although it tasted okay. If your looking for a place for emergencies then this will do but NOT for a staycation

Family

6/10

Pleasant

05 Jul 2026

Victor

Call before you book. I went when it was 100 degrees. The property appeared to be under construction. No AC in the halls, elevator, or lobby. The pool was closed. Cable was glitchy. No snacks or beverages in the lobby for purchase. Later found a vending machine in a closet. Sloppy workmanship with painting and caulking in the bathroom gave an icky vibe. However, the price was cheap, the AC in the room worked, the staff was pleasant, and it was centrally located.

Partner

4/10

Poor

03 Jul 2026

Maria

Has gone downhill the past two years. Feels unkept. Had to go to the front desk each night for several nights to have my room key recorded because it wouldn’t work in the door. I will give a thumbs up to the water pressure in the shower and the comfort of the bed. But otherwise, I likely will not return to this particular property.

6/10

Pleasant

02 Jul 2026

Eddy

It was advertised online that they had vending machines,well I found out around midnight that they didn't have any vending machines, I take like 10 different medications and they have no vending machines! So I'm like maybe the have bottles water or something!! They had nothing except water out of the bathroom sink faucet!! No thank you!

Partner

2/10

Poor

21 Jun 2026

Philip

Dirty!!
Unhelpful front desk!
Lots of broken doors on my floor!

Partner

4/10

Poor

21 Jun 2026

Dewayne

The room looked like it was recently refreshed with new paint, but the painting and drywall work was extremely poorly done, looked like a 10 year old child did the work. There was a coffee maker in the room, but no coffee cups. There were 2 towels in the bathroom, one regular sized one and one hand towel. Not sure how 2 grown adults are supposed to use these towels. I do not recommend using this hotel.

Partner

6/10

Pleasant

20 Jun 2026

LAWANA

Check-in process was slow because there was only one staff member.

Partner

2/10

Poor

17 Jun 2026

Monica

Dirty room with broken door handles, pool under maintenance (two staff sitting in chairs closed it to “put chemicals” at 3P on a Saturday afternoon when it’s 98° out) just as guests checked in, one elevator broken, no ice machines in building, no phone in room to call desk or for emergency, breakfast starts whenever they feel not posted hours, glass broken in parking lots, side entrance door broken so anyone can come in building, and when we told the front desk was told they’re doing renovations and if I didn’t like it to just check out. Awful stay…for only one night!

Family_with_children

2/10

Poor

16 Jun 2026

Tonia

Just because this Inn is located in Short pump does not mean it is a great location. The hotel rooms are dirty the bathroom had a hole in the ceiling above the shower in room 310. The furniture should be thrown away!! Be aware some of the rooms on the floor were left open all night which was pretty weird!! What we paid for this room was not worth it. I would advise sleep in your vehicle.

2/10

Poor

12 Jun 2026

David

When we got to our room, one of the beds had no sheets or blankets on it. There was no shower rod or curtain for the shower, there was mold and the ceiling looked like it was collapsing. We let the front desk know and even talked to the manager and they did absolutely NOTHING. We asked if we could switch rooms which they did allow us to do and that room was better, except for the ROACHES. We told them about the roaches and they didn't seem to care about that either. We filed a report with the BBB, called Corporate snd even filed a report with who ever handles the mold, and roach situation. I do NOT recommend this Hotel to anyone.

Family_with_children

2/10

Poor

10 Jun 2026

Amy

Photos are old or edited. The hotel was filthy! Would not recommend staying here.

Family

6/10

Pleasant

07 Jun 2026

Johnny

Pool out of order. Had to change room twice.

Partner

6/10

Pleasant

06 Jun 2026

Wendy

The front desk staff was courteous and responsive to the request for more towels as well as a stopped toilet. We noticed in the morning of our departure that our smoke detector was missing its battery. Breakfast was poorly stocked, running out of milk as well as serving partly frozen eggs. We ate out the second morning. Though the hotel was giving a run down appearance, our beds were comfortable and and our room was clean.

Family_with_children

2/10

Poor

06 Jun 2026

Amy

There was nothing I liked about it except the picture on the website. The pool wasn’t working and there was no mention that it was under renovation. I arrived at my room to find the bathroom had not even been cleaned. There was still toothpaste from whoever was there prior on the countertop the doors it just looks so dingy and dirty and old. Nothing like the picture.

Self

2/10

Poor

04 Jun 2026

Tamara

This was not a good hotel at all. We literally were stuck in our room because we could not open the door from the outside. The door was off the hinges. They did give us another room for the next night but they should have never put someone in a room that cannot be shut.

Friends_and_family Family

2/10

Poor

01 Jun 2026

Christina

Not impressed with this hotel at all. I booked a room with a wet bar, that I did not get...which I paid extra for. The room smelled horrible and the door didn't lock. I asked for another room, that one was a little better, but not much better. Room still smelled musty. Comforters had visible hair on them. The smoke detector had a plastic bag over it, not sure what that was about. Shady people coming in and out of the parking lot during the later hours, with questionable people hanging around the desk clerk at night. Would not recommend and will never stay at a Comfort Inn again.

Self

2/10

Poor

24 May 2026

Kimberly

We wound up not staying here and I would advise against booking this hotel. The reception staff was not helpful and actually nasty. After checking in, we discovered one room door already opened and another kicked in. The staff told us they were undergoing renovations, however it appeared someone broke into a room to get access to the adjoining room. The staff was uncooperative in helping find us another hotel. We felt unsafe. Hotels.com did help me recover the fees after some back and forth. If this location is available to book, that is a shame.

Friends_and_family Family

4/10

Poor

18 May 2026

Keith

Need repair

4/10

Poor

15 May 2026

Tonya

Room was dirty looked as if someone was already staying in our assigned rooms. Had to wait around for orher rooms to be cleaned which was half as, staff just was making excuses about being short staffed and seem to disregard the fact that we had prepaid for 3 rooms and only 1 room was acceptable and the others had to require a refund (which took 3 weeks) to go to another nearby hotel because the wait was getting entirely too long like 5 hours pass check in. No discount was applied, no genuine apology. The breakfast buffet was gross only the juice and coffee was acceptable. Everything was cold like it had been sitting for a long time despite us arriving only 10 minutes pass the start time. When it was time to check out there was no staff at the front desk. They were also doing renovations at all hours with random equipment littering the hallway at all times.

Family_with_children

4/10

Poor

12 May 2026

Donna

My room when I checked in at 6:30 pm. The bathroom sink was dirty the bathroom toilet had pee all over it. They don't clean your room. The elevator was really dirty, trash on the floor. I used to stay there a long time ago and it was so much better. I will never stay there again.

Self

4/10

Poor

10 May 2026

Ryan

We got to our room, bed wasn’t made, toiletries used in bathroom, toilet paper hanging on the floor. we went to front desk and they said “oh the person said they cleaned it and checked it off. We got another room and it was okay. elevator had trash in it when we arrived, when we woke up the next morning, same trash in same spot. The Hotel was NOT busy at all.

The people at the front desk were very nice.

Partner

2/10

Poor

10 May 2026

Brandi

There was no fire detector in the room, it was ripped off the wall. More than half the light bulbs were missing. There were roaches in the bathroom. I turned the light on in the morning and multiple bugs went running. We were there 4 nights and room service never came once. 10 out of ten would not recommend to anyone

4/10

Poor

09 May 2026

Ronald

Staff was in experienced and took a while to check us in. The room was out dated and the lights didn't work properly. The tv didn't get half the channels. The shower never got fully hot water and the tub and sink were not fully functioning. Very noisy breakfast was missing beverages selections as advertised. Overall a very disappointing stay.

Partner

2/10

Poor

06 May 2026

Monica

It was awful the bed comforter had cigarettes holes on the comforter, it smell and it was not a good stay.

Family

2/10

Poor

05 May 2026

Shakura

This hotel stay was horrible door locking issue water leak, stained tub, and they didn't refund my stay the room was dirty. The blinds the bed sheets literally bought blankets to lay on. Terrible experience then we went for the pool and it was closed down just ridiculous.

Partner

2/10

Poor

04 May 2026

Evan

Employees had zero interest in doing their job or being any sort of assistance, room was nasty. The elevator had cigarette butts everywhere. Stayed 4 nights, room was never touched nor restocked, called to front desk (took about 20 minutes to get anyone to answer) they informed me for the first time that the rooms only recieve housekeeping upon request. This was night 4 of my stay, the sign in the bathroom states anyone staying multiple nights will have housekeeping service every 3 nights. Overall awful, front desk stunk like weed as well

4/10

Poor

03 May 2026

Angel

Rooms terrible condition

Business

2/10

Poor

03 May 2026

Marlene

We booked a room a few days prior to arrival. When we arrived for check in, they didn’t have a room available for us. Said they were fully booked. We had to frantically look for another hotel to accommodate my group of 6. Very disappointed with the lack of planning and communication!

Family_with_children

2/10

Poor

01 May 2026

Salomon

THE NASTIEST EVER. WHERE DO I START. MOLD IN THE BATHROOM, WALLPAPER PEELING, CARPET LOOKS LIKE IT HASN'T BEEN VACUUMED IN WEEKS, FLOORS STICKY, BREAKFAST WAS NASTY AND THE DINING ROOM WAS SUPER DIRTY. WHEN YOU SEE THE STAFF EVERYONE IS ON THEIR PHONES DOING NOTHING. WORST STAY EVER!!!!

Friends_and_family Family

2/10

Poor

29 Apr 2026

Adam

The breakfast was horrible and Sunday there was no coffee or many choices for breakfast.
No one mentioned the pool was under renovations and the hallways and outside the building ( beer cans everywhere) were filthy.
The staff at night seemed very lackadaisical, I’m not sure if this review really matters, but I feel like I deserve a partial refund.

Family_with_children

2/10

Poor

26 Apr 2026

Madeline

The bathroom was filled with mold. The room smelled like something went bad in it. Everything was dirty. The floor was sticky. The tub and shower had cracks and was filled with dirt and mildew. Upon asking to change rooms because of how disgusting it was we were told that they were full. Even though it was 10:30 pm and the parking lot had maybe 5 other cars in it. We ended up cancelling our second night we were supposed to stay and got another hotel.

Partner

2/10

Poor

25 Apr 2026

LAUREN

We arrived after 9 last night and it looked great from the outside. Upon walking in, it looked rather old. The lady was very nice at the front desk and told us breakfast was at 7. Cool. We set off to find the room...
We get to the second floor and it stops before our room #. We look around confused and i see a door. It says exit. I said \"I'm trying it!\" Sure enough, it leads to a hidden hallway. We walk, and our room is still missing. Well, lookie there; another door. We enter our second hidden hallway and BAM! our room appears.
I already have a weird feeling about this place but open the door anyway.
After getting inside, the room smells of something I can't describe. The lamp shade has a stain & busted, bed sheets have stains, couch is gross...
It's just awful. I said out loud \"it looks like it has bugs..\"
And in the bathroom and low and behold: a roach. On the toilet seat. And it's a baby! It was one of many. I go downstairs and tell the lady, \" yea, we aren't staying. There are roaches.\"
She does not seem the least bit surprised. She says \"everywhere, or just one?\" Then tells me we will get a refund that they are now refusing. DO NOT STAY HERE.

Family_with_children

2/10

Poor

18 Apr 2026

Karen

DO NOT STAY HERE!! Bathroom walls and ceiling were falling down as you shower. Sink faucet would not turn off. Towels still had make up from previous guests. Electrical plugs didn’t work. Refrigerator temp was 50. Air conditioning did not work. Lamps had blown bulbs. Carpet was filthy. Beds were falling apart. Pool closed with what looked like a demolition- with no mention when you book the room. The smell of the entire hotel was disgustingly unpleasant, almost like spraying something that smells like baby powder to cover mold. Very unpleasant stay.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Sokny

Hotel is dirty, staircase going to upstairs to 2nd level and our hallway is dirty. It seriously need to be vacuumed. Our top layer bed sheets were dirty you can see the stain told the front desk and housekeeping came and change it for us. Our sofa looks dirty and worn out so we did not sit on it, bathroom is fine except the toilet area you can smell urine it seriously needs a deep clean. Our key cards keep locking us out of this our room. Turns out they cancel our reservation, never explained why but we literally checked in on Friday how else do you think we have the key cards and our stuff is in the room but the front desk fix the issue in the system so that solved it. The bed were fine and we were able to use the bathroom so we decided to stay the 2 nights. We’re only here for volleyball tournament and we’re not coming back to this hotel. Oh we avoided breakfast we rather get it from somewhere else.

Family_with_children

2/10

Poor

05 Apr 2026

Felicia

Canceled my trip due to receiving someone else's room and for the second room given, dirty!

Family_with_children

2/10

Poor

02 Apr 2026

Jeanie

Tub had a big crack in it. An attempt was made to cover it with black tar but poor choice. Carpet soaking wet in room on other side of shower. Told front desk at check out and didn’t seem to care.

Family

2/10

Poor

31 Mar 2026

Alisha

First, check in was easy but the two young ladies at the front were not in uniform so I couldn’t tell if they worked at the hotel. If they were not sitting behind the desk I would have not known. The TV barely catches any channels. I tried to call to the desk but the phone in my room did not work so twice I had to go downstairs to the desk just to deliver a message. The hallways were visibly dirty and trash on the floor. You could see the wear and tear on the hotel. The wallpaper had started peeling as well. What really got to me was what I found the next morning. I went into the bathroom to brush my teeth and there were three cockroaches crawling in the sink and counter. Gross!!!! Never Again!!!

Self

2/10

Poor

30 Mar 2026

kim

Dirry room, misleading amenities,

4/10

Poor

28 Mar 2026

Nicholas

Room was dirty, floor was nasty. Pool was closed. Hotel smelled like mildew.

Self

2/10

Poor

28 Mar 2026

Angel

It was very dirty and there were nails in the hallway by the door. It did not smell well. I have pictures, but for some reason, it will not let me post them.

Family

4/10

Poor

23 Mar 2026

Ashley

I booked only because of the pool party my daughter was having and get there to check in and they didn’t have a pool pool was under construction but it never said that on the check in

Family_with_children

2/10

Poor

22 Mar 2026

Heathe

this was the worst hotel I’ve ever stayed in. There were cockroaches in our room. There was a hairball underneath the bed. The hallway smelled like weed, and the ceiling was falling down. We felt unclean and slightly unsafe the whole time we were staying at the property when I told the front desk that there were bugs in our rooms, she said I’ll take note of that strongly. Recommend against staying here.

Family_with_children

2/10

Poor

19 Mar 2026

Edward

During our stay at Comfort Suites Innsbrook - Short Pump, we found bed bugs in the rooms. Two of our employees suffered bites on arms and elbows.

We have reported this to Expedia and the hotel and are currently awaiting resolution. We hope the hotel addresses this issue promptly to prevent harm to future guests.

Business

2/10

Poor

16 Mar 2026

Robert

Had to leave part way through the stay due to bedbugs and SO many other deficiencies. NEVER STAY HERE!

Friends_and_family Family

2/10

Poor

15 Mar 2026

Robert

-Rooms not ready when we arrived
-Booked 2 rooms and we were only able to check into one
-tv's did not work throughout the entire building
-continental breakfast was not served and the excuse given was simply \"the breakfast people didn't show today\"
-advertised as having a separate bedroom which is 100% false. It's a cramped studio with no separation of rooms.
-sockets were quite literally hanging off of the wall not fastened and some outlets didn't work at all.
-ripped bedsheets and no blanket or cover for the pull out bed

I don't know if this building is on its way to being decommissioned but in either case I would recommend booking your stay elsewhere if you want to avoid inconveniences and people who simply don't care. I paid full price for amenities and space that I did not receive.

2/10

Poor

11 Mar 2026

Jay

The room had roaches, and the shower had no working hot water; the sink was leaking, and the bathroom floor was soaked. The doorknob mechanism on the inside was rigged not to lock after the guest leaves, and only locks when you're inside the room. An open condom wrapper was left between the mattress and the headboard, along with cigarette buds in a non-smoking hotel. When trying to cancel or switch rooms, the front desk was unaccommodating.

Pet

2/10

Poor

09 Mar 2026

Cheryl

Cockroaches, peeling paint, no water pressure, house phones did not work, awful smell, construction mess and NOISE. I will never use this hotel again

Self

2/10

Poor

08 Mar 2026

Suzette

Do not stay at this hotel if you want a clean room. It's to much to tell. Everything from carpet not vacuumed to the room smelling like pee. The bathroom floors not cleaned. I decided to look at the room before I completely checked in. I never had the chance to bring my bags in. I looked at 3 different rooms. All were supposed to be cleaned. NOT.....

Partner

2/10

Poor

07 Mar 2026

Naomi

When I got there, the staffing was very polite, but I was notified that my room is on the fifth floor. The elevator is broken so I had to climb up the steps as I’m walking through the hallway to get to the steps. A nasty smell is coming from somewhere in the hallway then I get to the staircase and there’s cigarette buds mud, ripped up Amazon packages in the hallway just smelled really nasty as I get to the fifth floor a stronger nasty smell like mold as I get to the room and everything was okay I checked the bed. Everything was good up until I got to the towels and they had brown stains on them. There was a hole in the bedsheet. Then at 7:30 in the morning there’s construction going on in the room next to us.

Self

6/10

Pleasant

07 Mar 2026

Joe

: cozy-room they need some upgrades bed was lumpy,lamp-shade-ripped the wallpaper and sheetrock in the shower was falling off autmans were stained with paint not eco-friendly

Partner

4/10

Poor

23 Feb 2026

Brad

Pool was closed, rooms were dirty and scared up. Holes and dents in the walls. Heavy smell of pot and cheap deodorizer.

Friends_and_family Friends

2/10

Poor

21 Feb 2026

Dale

The bed was clean.

Self

2/10

Poor

19 Feb 2026

August

I didn’t get a room because they were sold out and y’all still charged me.

6/10

Pleasant

17 Feb 2026

Jermel

Rooms could’ve been updated but and ok stay overall

2/10

Poor

16 Feb 2026

Jessica

I saw rats and roaches and mold very disgusting. It looks like a lot of drugg people

Leisure Family

6/10

Pleasant

16 Feb 2026

April

3 Star hotel. Outdated room. Definitely could be cleaner. Pool didn't look like something I wanted to go in. Murky water. When the parking lot was dirty. Likely won't stay here again.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Anita

Room was excellent

Partner

2/10

Poor

04 Feb 2026

Kathryn

we had roaches in the bathroom. All over the sink. We showed samples to the receptionist There also was not any hot water that night. You couldn't take a shower since it was cold water. The receptionist said it would be fixed sometime the next day. I feel we should not be expected to pay for the night. I would like a refund since it was a miserable stay

4/10

Poor

02 Feb 2026

RANDALL

Found a number of live cockroaches or cockroach-like bugs in the room and bathroom. Furthermore, Morning temperature was 19* and there was no hot water. When I left the hotel at 7:00 AM, I reported the no-hot-water situation to the desk attendant and she informed me the hot water was broken in the entire hotel and they were waiting for the manager to arrive to get it fixed. She offered no discount consideration for my inconvenience.

Business Self

10/10

Exceptional

31 Jan 2026

DREW

Awesome property

2/10

Poor

26 Jan 2026

Alejandro

Someone broke into the room and I woke up due to the noise and then they ran off. Went to the front desk and the staff was certainly friendly and eventually moved me. Not a good feeling.

Self

10/10

Exceptional

25 Jan 2026

Patrick

Great hotel everything was essentially located food shopping. It was a great stay

2/10

Poor

20 Jan 2026

Brandon

When we first arrived there were no sheets on the bed as well as a dead bug in the room. It had not been cleaned. Had to go to the front desk and gave my room changed and they gave me problems with that.

Leisure Family_with_children

2/10

Poor

18 Jan 2026

Jaylan

They had dead bugs on bed n dead bugs on the lamps , shower extra dirty & also walls dirty do not stay here

Leisure Partner

2/10

Poor

18 Jan 2026

Robert

Hatred it.

Leisure Self

2/10

Poor

18 Jan 2026

jacinth

The rooms where neglected poor maintenance

Family

2/10

Poor

18 Jan 2026

Steven

The lady at the desk in the evening was great! The one in the morning not so much, I interrupted her scrolling. The rooms are in poor condition, the mini fridge did not work, the microwave did not work, when plugging in items the outlets the plugs were loose, the curved shower curtain rod was broke. And hanging down so that the shower curtain would not stay closed. The toilet paper dispenser was rusted and falling out the wall. The vent in the bathroom allowed you to hear what was going on in the next room and vice versa. The room was supposed to be handicap accessible and while there were hand rails there was a tub instead of what was pictured in the photos that had a high side you had to step over only to find the bottom was several inches higher that the floor. Would not stay again

Business Self

2/10

Poor

17 Jan 2026

Ashley

The room had bed bugs and cockroaches

2/10

Poor

16 Jan 2026

David

They have roaches and I was offered 25 dollars on a no stay so Expedia shafted me

Business Family

4/10

Poor

13 Jan 2026

Hicham

I’ll need some grades in the rooms stuff need to replace all not friendly they don’t greet customers basically they don’t care never seen a hotel with stuff that they don’t say good morning good evening hello nothing just busy with their phones even the manager, not paying attention to the client I have to wait for the check-in over an hour for one person to help me when she’s busy adjusting scheduled for her stuff. She didn’t care.

Business_and_leisure Family

2/10

Poor

03 Jan 2026

Shayshana

Roaches everywhere

Friends_and_family Family

2/10

Poor

03 Jan 2026

Aghalya

Terrible experience

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Shayshana

The front desk was extremely courteous, however the conditions were out of his control. Roaches were everywhere unfortunately. The pool was open and the place seemed clean but the roaches were terrible.

4/10

Poor

30 Dec 2025

William

The only good thing we can say about our stay was the beds were clean. Elevator was broken, first floor was flooded, bathroom was dirty, sink leaked, keys kinda worked. It was a mess and we'll never go back again.

Leisure Family

6/10

Pleasant

28 Dec 2025

Kelvin

Most things were fine just the customer service was extremely poor. Everything else was sub par not what we expected from one of the Hotels.com

Friends_and_family Family

2/10

Poor

26 Dec 2025

Wendy

Room had roaches. Holes in wall(bathroom) carpet dirty. The clerk on the night shift(gentlemen) very nice. Manager did not show concern of what was reported.

Leisure Partner

4/10

Poor

24 Dec 2025

Almir

no hot water

Friends_and_family Family

2/10

Poor

22 Dec 2025

Victor

The hotel is very neglected. We where switched to four room because the doors would not lock and one of the room the door had been broken into. There were roaches in the bathroom alive and dead. First and last time staying at a Comfort Suites.

2/10

Poor

16 Dec 2025

Kevin

The front desk gave me a key to a room with people in it. When I got a new room the ceiling was falling in, wallpaper falling in the bathroom, holes in the wall, and a filthy couch.

Leisure

4/10

Poor

15 Dec 2025

David

Upon entering our room I found a broken toilet that had been attempted to be repaired with tape, a broken floor lamp, and a very badly stained L shape couch. Honestly, the couch appeared to host a Diddy party recently it was stained so badly. Had to kill a couple roaches, and this supposedly 100% nonsmoking hotel had very active marijuana smokers inside. Apparently this hotel caters to the construction crew as the inner lobby and staircase we used was constantly covered in mud. Also, it was quite a noisy place late at night which made sleeping a little challenging.

Friends_and_family Family

2/10

Poor

15 Dec 2025

Danielle

No one was at the front desk when we arrived to check in, the gentlemen that finally did come looked as if he had been running around the hotel doing other task. I did not see any other staff anywhere, the hotel was extremely dirty and unkempt, trash piled up in the rooms with the ice machines. No housekeeping at all during our stay. Broken glass in the elevators. Our room had a half a roll of toilet paper with no extra provided. The closet door knob was broken, the bathroom inob was missing, the bathroom shower was disgusting with hair left behind and a broken drain plug just laying in the tub. The light cover on the bathroom was missing with the bulbs exposed. The walls were drawn on, the tv remote had dirt and grin all over it. The phone in the room was missing the cord and not plugged in so unable to be used. The walls and head board were stained. The comforter was stained. Extremely disgusting and disappointing.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Joseph

Always a fantastic stay. I am a regular every month and it never disappoints. Whomever gives this hotel bad reviews are the type of folks who nobody can make happy. Just saying.
I am in no way affiliated with this operation by the way.
I just really enjoy my stays at an affordable pricepoint!

Partner

2/10

Poor

07 Dec 2025

Forever

I didn’t get the room I originally booked. I booked one king suite, but was put in a double bed room. Also I get into the room, and there are no towels, washcloths, or hand towels, & I killed four roaches. Checked in around 730 ended up leaving around 11. Also there was no remote to the tv, so you couldn’t watch tv at all smh. Horrible experience!!

Self

10/10

Exceptional

06 Dec 2025

Vera

Staff was very nice. Room spacious. Wish they had more choices for breakfast.

Business Friends

2/10

Poor

06 Dec 2025

Stephen

Had to switch rooms 6 times due to roaches in the 1st room 2nd room across the hall from the 1st room same 3rd room beside 2nd room door would not lock 4th room the key card would not work 5th room on a different floor had clothes all in it like someone was living in it all the time 6th room finally finely was ok. I have stayed at the hotel.fo

Business

2/10

Poor

01 Dec 2025

Jimmy

the rooms felt neglected. The bathrooms had mold on the ceiling. The sheets had stain and hair all over them. The tv screen had full of dust. The carpets were not vacuumed, and bathroom air vent were full of human dead skin.

Business_and_leisure Family

10/10

Exceptional

30 Nov 2025

Angela

Everyone was extremely nice. Clean hotel!

Business

10/10

Exceptional

28 Nov 2025

Alice

The staff was wonderful as usual