Name: Residence Inn By Marriott Richmond Short Pump At T
Address: 1800 Wilkes Ridge Circle, Richmond, 23233, US

10/10

Exceptional

17 Jul 2026

Syed

Staff were very welcoming, we arrived a little early and the staff accommodate us the best they could and they did! Rooms were big and spacious. Breakfast was perfect since were there in town for a soccer tournament.

Family_with_children

10/10

Exceptional

17 Jul 2026

Raquel

My stat at rhe Residence Inn was above and beyond by rhe entire staff. Alyssa and Kimberly made my stay extra nice. The entire staff was by far the best customer service at a Marriott I have ever had.

Self

4/10

Poor

13 Jul 2026

Muhammad

Wasn’t clean

Family_with_children

10/10

Exceptional

13 Jul 2026

Deborah

Great property! We very much enjoyed the amenities. We used the indoor pool, the fire pit, the laundry room,and the gym. Those areas were clean and well-maintained. The rooms were spotless. The other common areas not quite as much… but it was more kid messes like crackers in the elevator, etc. We were only there a couple of nights so they could’ve just been behind or shortstaffed.

Breakfast was very good. There was a hot buffet line as well continental items.

The front desk staff were very helpful and pleasant. If you needed something in the evening, sometimes there was more of a significant wait to get someone to come to the front desk, but they were always kind and helpful once they got there.

Overall a great hotel… would definitely stay again!!

Family

10/10

Exceptional

09 Jul 2026

Deanna

Very quiet. Clean. Nice

Self

2/10

Poor

07 Jul 2026

Britney

I called down for towels and was told I would receive some shortly never got them had to ask the next day

10/10

Exceptional

06 Jul 2026

Washington

Great staff, clean rooms

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

FreAnda

Excellent stay. Property was clean. Staff friendly.

Partner

10/10

Exceptional

05 Jul 2026

Timothy

Well this was an amazing location to stay for two nights with my girlfriend.I was able to cook a whole meal for us that she l said was excellent.The kitchen and bathroom we're 5 star.Had very comfortable bed and plenty of entertainment on the tv.I would definitely recommend staying at spot it made our experience simply amazing we will be back soon.

Partner

10/10

Exceptional

05 Jul 2026

Shawona

Very Nice

Family_with_children

10/10

Exceptional

05 Jul 2026

shelly

Nice clean and helpful staff

Family_with_children

10/10

Exceptional

06 Jun 2026

Trisha

Great spacious room-very clean. Staff was very friendly. The pool was awesome and warm! Breakfast was great although a second waffle maker for busy mornings would be beneficial. Great location, 35min from the Metro Zoo, great proximity to food and shopping.

Friends_and_family Family

6/10

Pleasant

12 May 2026

Lisa

I could hear the toilet flushing and the shower going from the room upstairs and the hallway smelled like sewage

10/10

Exceptional

08 May 2026

Anna

I had to stay overnight after surgery and the staff were so helpful and kind. Especially letting us get into a room a little earlier, that was huge. Thank you

Partner

10/10

Exceptional

05 Apr 2026

Warren

Great place to stay, whether it’s overnight or a longer term. Rooms have a full kitchen with living room as well as a bedroom en suite. It’s very clean and well situated off the highway. The people who work here are the best. Friendly and willing to make that extra effort to make the stay memorable.

Partner

10/10

Exceptional

30 Mar 2026

Kimberly R

Very nice, clean and close to shopping and restaurants

Partner

10/10

Exceptional

15 Mar 2026

Warren

Great location, great for our little pooch, I enjoy a beer after a long drive.

Pet

10/10

Exceptional

07 Mar 2026

Joseph

Had everything that I need more everything was very nice

6/10

Pleasant

02 Mar 2026

david

I found dog toys under the bed, from the previous guest. The bathroom had loose tiles on the floor and caulk peeling around the sink and other bathroom fixtures. They charge you $5/day to park in their parking lot as a paid guest.

6/10

Pleasant

01 Mar 2026

Haley

General areas and rooms’ floors all needed vacuuming. Services not clean. Breakfast ok. Tv service out during stay. Pool area had dirty towels everywhere with no clean available. Charged for parking but was never asked if I parked on site. Better hotels available for the price.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Chancellor

Love this place!!!! My wife and I always try to get here every now and then and it never disappoints! Stovetop in the room and pots and pans. Comfortable room, and personalized message in the TV when you arrive with ability to connect certain streaming apps! Close to great eating!

Partner

4/10

Poor

15 Feb 2026

Daniel

The staff was alright! The lamps by the bed didn’t work nor did the plugs, it was people screaming and stomping all night long above us. Room had outdated plugs , no usb type C. The breakfast was mediocre , there was better food in the freezer they had there. Over all clean and nice room just not $230 a night nice.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Chao-Ping

Very clean and well appointed. The kitchen had everything you could want. The breakfast had good food, better than average. Very spacious room.

Business Family

10/10

Exceptional

08 Feb 2026

Kerry

Room was clean, amenities and staff exceptional. Location exceptional as well.

Leisure Family

10/10

Exceptional

06 Feb 2026

Amanda

Great quick check in and breakfast options were very good.

Business Self

10/10

Exceptional

18 Jan 2026

Robert

Clean, quiet and exactly what we wanted will definitely come back!!

Business Partner

10/10

Exceptional

17 Jan 2026

Tosin

Great experience, would gladly come back

10/10

Exceptional

04 Jan 2026

Robert

Clean room and great staff

Leisure Friends

4/10

Poor

04 Jan 2026

Jada

Stayed here for NYE. Upon arrival guest are asked to pay $5 for parking (which I thought was strange considering the property doesn’t share a parking lot), the room was nice. The major issue was that the toilet would clog after each use. Of course maintenance wasn’t on site so we (my partner and I) had to unstop the toilet in between use.

10/10

Exceptional

03 Jan 2026

Carla

Spacious room, nice size kitchen, friendly staff, convenient location

8/10

Excellent

28 Dec 2025

David

The property of gold is excellent staff is free. The room was large and clean hot breakfast is tasty however it could’ve been better if they had morel fresh fruit options, as well as more than one breakfast meat, I would recommend the property

Family

8/10

Excellent

28 Dec 2025

Michael

Comfortable and good for quick stop traveling with our dog.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Carl

Great hotel

Business

8/10

Excellent

16 Dec 2025

Ann

Clean room

Business Partner

10/10

Exceptional

06 Dec 2025

Micah

Clean room, the size & amenities

Leisure Partner

10/10

Exceptional

30 Nov 2025

lauren

Very clean and up to date

10/10

Exceptional

28 Nov 2025

Donald

Great hotel with great amenities

Business

10/10

Exceptional

14 Nov 2025

Matthew

Super nice hotel with courteous staff. Great price. Highly recommend.

10/10

Exceptional

28 Sep 2025

Adam

Great seevice

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Caroline

Want this kind of great stay whenever I travel!!

Spacious suite with lots of seating, kitchenette stocked with pots, pans, cooking tools, cuttlery and glasses. Very nice free breakfast! Dog friendly!

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

WENDY

Beautiful suite!

Leisure Partner

10/10

Exceptional

08 Jul 2025

Merelyn

Clean, access to restaurants, shopping, and access to major roads, and interstate.

Leisure Friends

6/10

Pleasant

05 Jul 2025

Thomas

We liked the location. The unit was a little dirty. We had to ask for towels and body wash because the unit wasn’t completely stocked. There was no body wash. The clerk did t ask how are stay was when I checked out. We’re going to explore other hotels for our next trip to see how they compare

Leisure Partner

10/10

Exceptional

03 Jul 2025

Bella

Amazing customer service when I checked in ! She was great !

10/10

Exceptional

27 Jun 2025

Bella

Everything was amazing

Business_and_leisure Partner

6/10

Pleasant

15 Jun 2025

Michelle

Bed was really hard and uncomfortable

Partner

10/10

Exceptional

24 May 2025

Brittany

Loved it

Business Self

10/10

Exceptional

18 May 2025

cindy

Clean and nice

Leisure Family

8/10

Excellent

15 Apr 2025

Jeffrey

Clean and comfortable

The room was great. Windows opened, which was nice. There was a party of some sort going on until about midnight, Erich we could hear from inside the room, but otherwise we really enjoyed our stay.

Partner

10/10

Exceptional

08 Apr 2025

Verified traveler

Overnight Stay

Good stay!!! Only thing was the couch had some dirt stains that should have been cleaned.

Friends_and_family Friends

8/10

Excellent

10 Mar 2025

Brad

The room was comfortable and clean

Business Family

10/10

Exceptional

02 Mar 2025

Nathan

Room was spacious.

10/10

Exceptional

14 Feb 2025

Cathy

Efficient

Very clean. Loved the unit layout. Very efficient

Partner

10/10

Exceptional

08 Feb 2025

BAMBI

Home away from home

We were excited to get away from Fredericksburg for the night. The pool was supposed to be a \"warm 85 degrees\". It was 85 degrees but warm? No! Lol. We enjoyed our stay. Very warm and welcoming. We will return.

Partner

10/10

Exceptional

07 Feb 2025

Verified traveler

Best stay!

Fantastic experience! Rooms are spacious and the cleanliness is impeccable. Entire staff is very welcoming and hospitable. Would definitely recommend and come back.

Business

10/10

Exceptional

04 Feb 2025

Quiana

We had a wonderful stay

Leisure Partner

10/10

Exceptional

01 Feb 2025

Giselle

It was very clean and kid friendly. Close to restaurants and stores

Leisure Family_with_children

6/10

Pleasant

26 Jan 2025

Anthony

Decent place to stay. At first glance it does give off fresh new energy until you’re actually in your room. The place reminded me of one of those hotels that get removed and they just decided to not go finish in certain areas.

Few things I pointed out:
1. Bathroom is not super clean. There were areas in the showers that you can tell was not touched.

2. Bedding was semi-clean. On the second night there i just so happen to look at the blanket and there were green streaks on the inside about damn near freaked out.

3. Breakfast was okay. Potatoes were cold and not a whole lot of options. But decent.

4. Service Desk stated they were available 24 hours. And they were not. The person who was suppose to be there was unreachable for hours.

Overall decent stay. Not a bunch of HUGE complaints. But just enough to actually write a review this time. Which I normally don’t do.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Chuck

Upon check in our hostess was very pleasant and friendly. She made us feel very welcome. We will stay again when we are in the area. Strongly recommend!

Business Family

2/10

Poor

22 Jan 2025

Allan

stared 2 nights room stayed at 80 degrees no TV moved to another room 3rd day no TV the next 5 days of stay no TV
spoke to General Manager and he said he will give me a discount refund if Expedia sends an email asking for one.
i hope you follow through with discount refund. keep me informed Expedia!!!

Business Family

8/10

Excellent

20 Jan 2025

Janelle

Stay at this property one night for a volleyball tournament. Check-in was easy. The staff was very friendly. The room was clean and comfortable. We stayed in a Studio w/ a King bed. It was a very nice room complete with a sitting/work area and a full kitchen.
Only draw back (to me), the hotel’s cable was out. Not good during NFL Playoff Weekend.
Otherwise, I enjoyed my stay and would stay at this property again.

10/10

Exceptional

19 Jan 2025

william

Front of the House

Clean room. Nice amenities. Just ask to be in a room out front, otherwise you will listen to highway all night.

Self

8/10

Excellent

19 Jan 2025

Thomas

Nice place, poor TV

The location was perfect for events I was attending in the Richmond area. Close to nice restaurants and shopping with very easy parking. Staff was friendly. Fitness center was well equipped and I enjoyed the little bar in the lobby. The included breakfast was quite decent with lots of options.

The only negative was that the large well positioned TV did not receive any TV channels for more than a few minutes without going to pixelate. I could stream from my Netflix account, but a first rate accommodation should have functioning TV. I though I was doing something wrong with the TV, but other guests said they were having the same issue.

Self

8/10

Excellent

11 Jan 2025

Jasmeen

No issue with the stay, I will return.

Business Family_with_children

10/10

Exceptional

09 Jan 2025

Mary

Great stay!

Leisure Family_with_children

2/10

Poor

22 Dec 2024

Holly

Family and I had a late check-in confirmed, but when we arrived at the hotel a hotel staff member was not available to check us in. The front door was open, but we waited for 30min and could not locate nor contact a hotel staff member. Terrible service. We had to book a last minute reservation at another hotel.

Leisure Family

10/10

Exceptional

18 Dec 2024

Anchi

No complaints will stay again

Stayed one night as family of 4, loved the suite (actual room with door) and how spacious it was. Everything felt new and clean. Convenient location, close to short pump and ~20 min to downtown Richmond.

Friends_and_family Family

10/10

Exceptional

18 Nov 2024

Andrew

Great rooms, great staff, especially at front desk.

Leisure Family

8/10

Excellent

31 Oct 2024

Ralston

Nice hotel, lobby was amazing with lots of comfortable seating, outdoor fireplace, small basketball court on site, etc.

Overall clean everything was nice although for a new hotel, wall paper already peeling in hallways and shower was getting a little scummy. The back doors and ledges inside were full of dist and dead bugs, just needs a little TLC in common areas.

Leisure Pet

10/10

Exceptional

25 Oct 2024

Kimberly

I love this place! They have the best beds. Very clean and quiet.

Business_and_leisure Self

10/10

Exceptional

13 Oct 2024

Tameika

I loved how clean the room was. I loved how quiet it was and the friendly staff.

Leisure Partner

10/10

Exceptional

08 Oct 2024

Kimberly

Best bed I’ve ever slept in. Hated to leave it!

Self

10/10

Exceptional

03 Sep 2024

James

Very friendly and personable staff.
Nice clientele.

Leisure Pet

8/10

Excellent

25 Aug 2024

Michael

Stay was good but this time we did not receive the room we had booked. We were arriving late and called in advance to let the staff know and we were promised that our room would be held for us. We booked a 2 queen bed room and when we checked in we received a room with one queen bed. The room was less than ideal. It was the last room left in the hotel. We were told that at check in. Clearly they did not hold the room for us that we had booked.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Noreen

Very friendly staff, it was in late our early. Would love to have stayed longer. The rooms are well set up, kitchens, if we needed.

Partner

10/10

Exceptional

11 Aug 2024

Parishram

nice and new property with friendly staff

Leisure Self

10/10

Exceptional

10 Aug 2024

Antigone

Great

10/10

Exceptional

06 Aug 2024

Juliann

Excellent stay for families!

What a fantastic hotel and staff. We had plenty of space. My family said, \"Wow!\" multiple times as they walked through the kitchen, living room and bathroom. We were so impressed with the surrounding area. What a nice place to stay. We highly recommend. Breakfast was ok. Front desk staff was outstanding!! We will plan on stopping again as we travel south from NY.

Friends_and_family Family

10/10

Exceptional

10 Jul 2024

DiAndra

Always enjoy our stay at this property!!!

10/10

Exceptional

12 May 2024

Dallas

2nd time staying at this particular location. Staff was very accommodating and nice.

Leisure Self

10/10

Exceptional

21 Apr 2024

Antonio

Good property

Leisure Partner

10/10

Exceptional

25 Feb 2024

Luis

Great property

Leisure Family

10/10

Exceptional

09 Feb 2024

M Ray

Excellent

8/10

Excellent

04 Feb 2024

Audra

Just a couple miles from Short Pump Town Center. Less than 20 minutes from University of Richmond, and the convention center. Close to a lot of restaurants and shopping. Super friendly and accommodating staff. Duncan and Tiffany were very welcoming and quick to answer questions and address needs. Slight road traffic noise in rooms at the back of the property may bother some who are light sleepers so let staff know at check-in. Nice complimentary breakfast.

8/10

Excellent

05 Jan 2024

William

Front Desk Short Staffed

Nice property, good location near food options. Clean and welcomes pets. Only issue was we waited for front desk staff to show up for nearly 15 minutes. She was helping a guest on one of the floors. Only had one staff on that evening when checking in.

Self

8/10

Excellent

30 Dec 2023

Verified traveler

Guests who have pets shouldn’t have other hotel guests on either side of their rooms unless the non-pet owning guest agrees to be next to a room with a pet. We experienced a barking dog when it was left alone and the owner went to dinner.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2023

Verified traveler

It was last minute & we were so pleasantly surprised. From the staff to the room, we were very happy with our stay!

Partner

8/10

Excellent

02 Dec 2023

Lisa

The only problem I had was my reservation was stuck in cyber space and Tiffany had to get another coworker to help her. It was a computer issue not a staffing problem….

Leisure Pet

10/10

Exceptional

06 Nov 2023

Shelli

Loved Residence Inn Short Pump at the Notch

Loved the property.
Loved Tia and Cheryl at the Front Desk. Friendly, helpful, kind and lovely

Friends_and_family Family

10/10

Exceptional

25 Oct 2023

Steve James

The property and staff were great. We did 5 nights and the problem is that we used Expedia to book it. Sure we should have known better, but we did. There are 4 rooms in this hotel in which the only window in the room faces a brick wall, with absolutely no view of the outdoors. It was like living in jail. Absolutely insane, and the management could not change it for us because it was booked through Expedia. Of course, Expedia will not do anything either. Don't ever use them. The hotel was great though, just make sure you don't get the brick window!

Leisure Partner

10/10

Exceptional

17 Oct 2023

Vicki

Everything and everyone was great except I had no products in my shower. No shampoo, broken pump on the shampoo bottle and no body soap. I’m sure they would have rectified the situation if I had called the desk but once I was wet and on a timeline it wasn’t going to help.

Business

10/10

Exceptional

25 Sep 2023

Souad

The room was clean and spacious. Staff friendly.

Leisure Family

10/10

Exceptional

18 Sep 2023

Paul

Excellent room, nice staff and delicious breakfast.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Sep 2023

Keegan

Really great service and the room was spectacular

Business Self

8/10

Excellent

03 Sep 2023

gail

See above

10/10

Exceptional

27 Aug 2023

Danny

Beautiful property!

Business Partner

8/10

Excellent

20 Aug 2023

Todd

Only complaint is the bar wasn't staffed on a Sat night.

Leisure Family

10/10

Exceptional

20 Aug 2023

Dane

Recommend to All Families

The rooms were nice and clean. The staff was warm, friendly, and very helpful when it came to accommodations for our room and assisting us during breakfast when we were getting our twins in the high chair.

We did not get to enjoy all the amenities but the fire pit and pool were pretty cool. They also have a basketball court which is not common at any hotel.

A+ Experience

Friends_and_family Family

4/10

Poor

07 Aug 2023

Jennifer

Not returning

10/10

Exceptional

06 Aug 2023

Eric

Great hotel, only complaint is the pullout sofa mattress was like paper thin. My dog wouldn’t even sit on it. It was very very tin and felt like I slept on metal.